This was posted 4 months 19 days ago, and might be an out-dated deal.

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28 Degrees Mastercard - $0 Monthly Fee for 12 Months (Normally $8 Per Month) @ Latitude Financial

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28 Degrees Mastercard - $0 Monthly Fee for 12 Months (Normally $8 Per Month) @ Latitude Financial
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epicttiimm on 12/09/2024 - 13:19 latitudefinancial.com.au (3326 clicks)
Last edited 12/09/2024 - 15:46 by 2 other users

Targeted deal - check your SMS for a $0 monthly fee offer.

Good thing I didn’t insta cancel like so many people - seems like I’ll keep this card for another year. I’m a longtime cardholder with the 12m price protection. I’ve got about $15k left on my lifetime claim limit - will try to use up as much as I can this year.

XXXXXX, we're waiving 12 months of the monthly card fee on your Latitude 28° Global Platinum Mastercard so you can enjoy more shopping in the Black Friday sales! Check your inbox for more info.

Financial 28 Degrees Credit Card Latitude Finance Australia MasterCard

Related Stores

Latitude Financial
Latitude Financial

closed Comments

  • jumpypotato53 on 14/09/2024 - 01:57

    I paid the balance left on my account. Before the transition cleared they refunded me. Now I go to pay again and the app says that bank transfers are temporarily unavailable.

    • UrMumsOnlyFan on 14/09/2024 - 23:10

      That seems to be a common (or even nightly) occurrence in the late hours. It should be available again during regular hours.

      • cynical17 on 14/09/2024 - 23:39

        Usually after 11pm you can't pay off your account

  • howcan on 15/09/2024 - 08:33
    +2

    No fee waiver email for me, only a couple of emails to offer 3 months of zero interest for 3 months. Have had the card for 12 years with low/sporadic usage. Never claimed on price protection.

    • Ade99 on 17/09/2024 - 17:25
      +2

      ditto…..literally no interest in the zero interest for 3 months offer…….I assume the long wait times are people calling in to cancel their cards…

    • Legoman on 20/09/2024 - 21:45

      Would you be willing to share the exact Latitude wording of that "3 months of zero interest for 3 months" offer you received? I'd like to have a crack at getting them to extend it to me as well, since I'm in a position at the moment where that would be exceedingly useful.

  • tqf8h on 15/09/2024 - 16:44

    I still haven't gotten the email yet, but hoping that "all accounts monthly fee waived" is true. Since the $8 fee is going to be charged starting on Tuesday 17th, I'm wondering what the consensus is. Would many be holding out beyond this date waiting for the 12 month fee waivier email to arrive in their inbox? I'm not sure if that fee is going to be charged on the 17th or if it will be charged when the statment is generated, which for one of our cards is about a week after that.

    • Legoman on 15/09/2024 - 17:10
      +3

      All fees and interest charges levied by the issuer of a credit card for any reason are always charged at the same time as the statement is produced. ie. they are always the very last thing to appear on the statement. So no, the fees are not going to start appearing like everyone seems to think on 17 Sep. Read the notice from Latitude. It says quite clearly the fee will be charged on the first statement date AFTER 17 Sep. If your statement date is 15th like most are, then you won't see the first $8 fee being charged until 15 Oct, because that's the first statement date AFTER the 17th Sep.

      • grasstown on 15/09/2024 - 18:24
        +3

        I think many including myself have statement date on or after 17th, not 15th, so will see fee being charged that date.

      • tqf8h on 15/09/2024 - 20:08

        Ok I was thi king that might be how it was going to work, thanks for confirming. I guess I will wait 1 week for that coveted email, and if
        I don't receive it within that time, then I will have to cancel

        • soaringphoenix on 17/09/2024 - 11:19

          I meant to cancel before the 17th. If I cancel now, is it essentially guaranteed I will still receive the charge on the final statement?

          My last statement was September 12th, so next will be October 12th. Just wondering whether it is worth now hoping that it will get waived, as cancelling ensures no matter what that I'll be charged.

  • u u on 16/09/2024 - 13:53
    +3

    8 bucks a month, are they crazy? I get better value from amazon prime. And these credit card issuers already make a packet charging the businesses for having credit card facilities.

  • roonie on 16/09/2024 - 13:59

    After far too many emails, roonie has finally left the building. Anyone considering using latitude clearly hasn’t had any need to contact the (inappropriately named)help desk

  • wongphu on 16/09/2024 - 20:20

    what is a good replacement for a travel credit card?

  • heytherehoney on 16/09/2024 - 22:57
    +1

    I've been um-ing and ah-ing about whether to hold onto this card (only reason being grandfathered price protection) and I've left it right to the last minute - still haven't received an email/sms but I'll take a punt and see what happens in the next statement.

    I barely use the card given these days there are so many debit accounts without international currency conversion fees.

    • Legoman on 17/09/2024 - 01:03

      I got my statement today and there's nothing on it about fee waivers or anything else like 3 month interest free offers. There is however a reiteration of the change of terms notice including the introduction of the $8/mo fee.

    • lucyr on 17/09/2024 - 07:29

      I wanted to close but had a positive balance that the app states needs to be refunded first.
      Instead i found 20 bucks worth of price protection i submitted so figure that should pay for a couple of months of the card before i make a decision

      • Lucille Bluth on 18/09/2024 - 08:30
        +2

        Just buy an Amazon gift card from CR you can specify the exact value to the cents to clear the positive balance.

  • roonie on 17/09/2024 - 06:08
    -5

    FINALLY got my card canceled and today received an email from them with a link to a letter. With huge reluctance clicked on it which point it asked for my DoB. What the….??
    Imagine reading the article tomorrow “OZBer scammed. Clinked on an email claiming to be from the financial institute, entered his personal details and then found his accounts wiped. Not his fault he says. Ombudsman and latitude say they can’t help”. Etc etc

    • Lucille Bluth on 18/09/2024 - 08:24
      +2

      There's nothing unusual about this. All their PDF statements and letters are protected by a password that happens to be your DOB. This has always been the case in the entire 15 odd years I have been with them.

      • kerfuffle on 18/09/2024 - 09:03
        +2

        Citibank also do this too

      • hayfeverman on 18/09/2024 - 11:26

        I appreciate the cautiousness but sometimes wonder if people like this keep scammers out or just get scammed by something else entirely

        • roonie on 18/09/2024 - 21:10

          ING communication is via the app. ESSS send an e-mail with the headline and ask you to login to the sites. Yes it clumsy but I get why

  • MeesusEff on 18/09/2024 - 21:14

    Statement date on 9th and 15th, haven't been charged the $8 for both cards and I didn't get this sms. Checked out the rewards section to see what gift cards could be redeemed and it's actually a very decent range (no Colesworth) but there's EB Games, door dash, priceline, bunnings, Amazon, Ampol cash, PS store etc so it's all stuff that I would be able to redeem anyway. If they don't charge the fee, will be $240 up in gift cards in a year so pretty good.

    • bohn on 19/09/2024 - 11:24

      did you have the $10 available to spend in the gift card portal immediately after receiving your statement?

      • MeesusEff on 19/09/2024 - 14:57

        No, I've made the spend for my current month but it still says $0 redeemable. I would expect it to be in the next statement month

        • grasstown on 20/09/2024 - 06:45

          Where is the gift card portal? I’m logged in in the app and see nothing

          • bohn on 20/09/2024 - 08:52
            +1

            @grasstown: click on Benefits on the bottom menu then Redeem now.
            left menu on the PC

    • ttfb on 19/09/2024 - 13:46

      wouldn't it be $120 a year?

      • cynical17 on 19/09/2024 - 13:57

        @MeesusEff has 2 statement dates, so I assume he/she has 2 different accounts with 28 degrees

        • MeesusEff on 19/09/2024 - 14:55

          Yes, my husband and I both have the cards

    • snappy1234 on 19/09/2024 - 17:46
      +1

      @MeesusEff
      Coles is there now.

      Had to login to see.

      Ebay as well ( of interest to me)

      • MeesusEff on 19/09/2024 - 18:24

        Oo thanks! I shop at Coles more often but it really annoys me how there's no app to keep track of their gift cards balances

  • tray on 19/09/2024 - 14:29

    I just got stung $8 for not understanding the wording. I thought it comes into effect now, but apparently has been in effect since the 18th of August (giving you a whopping 7 days to cancel). I've been trying to clear the balance for a week now but a few charges popped up before the payments go through. Now need to pay off $8, wait until Tuesday for it to go through and try cancelling again.

    • Legoman on 19/09/2024 - 14:45
      +1

      No. It came into effect 17 Sep. Today is 19 Sep, so if you got your statement today, the fee was correctly added because 19 > 17

      • bohn on 19/09/2024 - 15:20

        you math good!

      • tray on 19/09/2024 - 15:26

        Well that might be how it works, can't see the statement yet, just the fee. In my experience, these monthly charges are normally charged pro-rata or at the end of the month. If so, the period the fee applies started on the 18th last month.

        edit: legoman, you said this in the thread above: "So no, the fees are not going to start appearing like everyone seems to think on 17 Sep. Read the notice from Latitude. It says quite clearly the fee will be charged on the first statement date AFTER 17 Sep. If your statement date is 15th like most are, then you won't see the first $8 fee being charged until 15 Oct, because that's the first statement date AFTER the 17th Sep."

        Umm, the fee has clearly been charged to my account on the 18th Sep.

        • Legoman on 19/09/2024 - 16:10

          Yes. What's your point? This is all perfectly normal and as per what Latitude said they were going to do. If you got charged on 18 Sep, then your statement date is 18th of every month. That sucks for you because they chose to start the fee charging the very day before your statement date, but that's the luck of the draw I'm afraid.

        • tray on 19/09/2024 - 16:55

          Thanks for the explanation, It does indeed suck for me. It means I have essentially paid $8 for 1 day of service. Regardless, I might have to keep the damn card for yt premium and try to recoup the cc fee by doing the $1000 payment a month thing to get a gift card.

  • tray on 19/09/2024 - 15:31

    I have other issues going on now, my youtube premium Argentina is linked to this card (hola amigos!) and I can't seem to change it to any of my other visa card ("card can't be added")… perhaps I do have to keep this card after all.

    I imagine there are others in the same boat, with this card linked to a foreign youtube premium account. How are people handling this?

    • mgtra on 22/09/2024 - 15:23
      +1

      i had a similar issue
      argentina yt with this latitude card that i want to cancel..
      tried adding revolut and it didnt like it … card cant be added…. then tried my citibank mastercard and it accepted ( connected to argentina vpn ) and payment went through today .
      see ya latitude

      • tray on 23/09/2024 - 23:12

        Sounds like I need a new mastercard credit card. The most similar to the 28 degrees seems to be the Bendigo bank one.

  • Legoman on 20/09/2024 - 16:55
    +9

    Now this is going to annoy a lot of you…
    I did not get the fee waiver e-mail or SMS and I did not call to have a big wet sookie whingeathon at them either. What I did instead was send them a very polite, unsarcastic e-mail that included the evidence provided in the e-mails that others had received (helpfully copied and reposted in this and other forums) and suggested that I had missed out for no apparent reason despite seemingly falling into exactly the same category of 28° user.

    I then patiently waited the required 2 days they said they would take to respond. When that response didn't come, I helpfully re-sent the original e-mail and patiently waited another 2 days. After five days of waiting for a response with no reply, I sent the e-mail a third time and suggested they have a problem with replying, with just a hint of a sacastic jus for garnish this time.

    Just got the response right at the end of the day before the weekend. We've credited your account with $100 you'll see it in your account within 24hrs and on my next statement.

    So, no official fee waiver or exemption for me, but I do get the equivalent +$4 in credit on my account in advance right now to cancel out and compensate me for the $8 fee they are going to continue to charge for the next year instead, and of course if I can charge $1K/month to it, I can claim the gift cards too. I'm calling that a win.

    • FXD on 20/09/2024 - 19:29
      +1

      That's a good outcome! What email address did you send to? Impossible to find one on their website.

      • Legoman on 20/09/2024 - 21:22
        +2

        All of these will work. I used the last one
        [email protected]
        [email protected]
        [email protected]

        My experience leads me to believe that when you make the effort to write and that correspondence then get allocated a proper case reference number for follow-up, you are not talking to the same people that staff the call centre when you call. Phone calls are probably handled by outsourced non-Latitude employees, which is why their knowledge is lacking, why they tend to make up responses just to get callers off the line, and why they have no power to make firm decisions about providing credits or refunds etc.

        When you write, it takes a lot longer to get a response, but that response comes from a real Latitude employee who has the power to make decisions and provide real answers.

        • FXD on 21/09/2024 - 10:25

          Great thanks. Just sent off my own email.

        • BigSi on 15/10/2024 - 23:12
          +2

          Emailing as above in a polite tone worked for me this week, with a reply within days and $96 credit applied to my account within 24 hours of that. So many thanks to @Legoman for the welcome tip and associated email addresses.

          For the record, my email was in the form of a review request, citing the short notice, that the notification had come from an email address of 'Creditline' so had been treated as spam, plus that 'a work colleague' had been offered a year's waiver of the iniquitous $8 monthly fee.

      • Legoman on 20/09/2024 - 21:28
        +1

        I can't really do that because my e-mail followed on from earlier correspondence I had with them questioning how I would be able to reliably cancel my account when their website is so frequently and spectacularly unpredictable. That resulted in another account credit of $24 which was to compensate me for the anticipated failure to be able to cancel the account before I got charged an $8 fee. As a result, my e-mail cannot really be used as a template for someone else to follow without knowing all the prior correspondence before it as well.

    • blw on 23/09/2024 - 13:26

      Legoman, could you please let us know what you actually wrote in your email with them.

      Thanks

    • citybargainhunter on 02/10/2024 - 14:15

      Not worth the hassle with the amount of time and effort put in to save 100 bucks which should be charged in the first place.

      • Legoman on 02/10/2024 - 15:55
        +3

        Everyone has their own idea of what is and is not worth the bother. In my case, the product is not easily replicated or obtained from elsewhere without a LOT of effort and probable rejection and unnecessary privacy invasion. Therefore, if I want to continue to have the product features available to me, it boils down to the lesser hassle out of… write an e-mail to get reimbursed the fees they're going to charge so I can keep things going as they currently are, or… go through the risk and credit score busting rigmarol of applying and being rejected for a new credit card that offers similar features. There is a third option of course, which is by far the least hassle, and that's obviously to just forgo the features of the credit card altogether and be charged currency exchange fees when purchasing outside of Australia. I obviously decided that my solution was the least hassle to maintain what I already had. Others will come to different conclusions.

  • NotBritishorUK on 20/09/2024 - 20:53

    I was holding out to see if the fee was waived regardless - seeing people get charged $8 here I finally closed the account today…..

    Only for Legoman to share I could have written an email and received $100 credit!

  • coolsteps on 20/09/2024 - 23:49

    first the go mc now this one, only the infinity left. No fee waiver email for me, only an offer of zero interest for 3 months. Have had the card since the 2006 wizard days with low/sporadic usage. Never claimed on price protection. i wasted my time on the phone. I should have written to them like Legoman. oh well i guess its too late now.

    • Legoman on 21/09/2024 - 10:44

      Would you be willing to share the exact Latitude wording of that "3 months of zero interest for 3 months" offer you received? I'd like to have a crack at getting them to extend it to me as well, since I'm in a position at the moment where that would be exceedingly useful.

      • Legoman on 01/10/2024 - 17:54

        Well, since no-one was willing to help a soul-brother out with the details of this offer, I've just cold call requested it anyway to see what happens. One thing is an absolute certainty, and that's if you don't ask, you definitely won't get it. So I've asked and we'll see if I can get the full set of benefits from Latitude.

        • Legoman on 11/10/2024 - 13:02

          I gave it my best shot, meaning it took five resent e-mails before Latitude would even acknowledge receipt, but after 2 weeks of nagging them incessantly, they have finally responded by refusing to extend the "3 months of zero interest for 3 months" to me. You win 12, you lose one. Oh well, I'm willing to cop that one on the chin. It was a speculative Hail Mary shot anyway.

          In their reply they state "We are experiencing a larger than usual number of online queries and our response timeframes are not where they should be. We are working to improve these as quickly as possible." I don't doubt that I am at least party responsible for their overwhelming number of online queries after I shared their contact e-mail addresses they had so deliberately concealed. They're very welcome for that.

          "The interest free offers for our 28 Degrees Mastercard were part of a targeted promotion sent to a limited number of customers. If you did not receive the promotion unfortunately we are not able to provide it for your account."

          • Lets Go Brandon on 11/10/2024 - 15:58

            @Legoman: How long have you had the card and do you use benefits such as price protection? I'm thinking they want to weed out the customers that have retained the older and superior benefits.

            • Legoman on 11/10/2024 - 16:07

              @Lets Go Brandon: My Wizard Clear Advantage Mastercard approval letter is dated 18 June 2009. I never took up the price protection insurance option.

  • jackcola on 23/09/2024 - 10:40

    I just got my $8 fee on my Credit Card… I never got this offer :(

  • ttfb on 23/09/2024 - 14:31
    +1

    So stupid of them. I would have stayed on a year, and probably ended up keeping the card for the flight pass cancellation thing along. But when I didn't get the targeted email offering a year free I was officially DONE with this company.

    I really don't get it because I spent $$$s on this card over the last six months also.

    Introducing this fee at such short notice and not offering the 12 month fee free period to all their clients is beyond stupidity and will cost them a lot of otherwise profitable clients.

    • Legoman on 23/09/2024 - 15:17

      The flight delay pass thing is increasingly valuable these days when airlines are becoming increasingly unreliable due to cost cutting. Take a flight from anywhere to anywhere these days and there's virtually a 50% chance you will suffer a delay of some sort or another. Are you sure the Flight Delay Pass actually needs a 28° Latitude card or will it just work with ANY Mastercard? I've just registered four flights using my 28° but in that process there's actually nothing that says the card must be Latitude. It appears to be a standard Mastercard benefit rather than specific to Latitude issued cards.

  • axe on 26/09/2024 - 12:00
    +8

    As per Legoman above, I emailed [email protected] this morning politely asking for the $8 per month waiver. I received a reply within 2 hours saying they are applying a $96 credit to my account to offset the $8 per month for 12 month.

    • witsa on 29/09/2024 - 23:07

      so couldn't you just still cancel your card and just get that $96 for free?

      • Legoman on 05/10/2024 - 12:53

        Of course you could do that, but there's this concept that admitedly is somewhat foreign to those of a younger TikTok generation called etiquette and trust. You could just take the $96 and run for the hills, but doing that would permanently trash your reputation and you will never be treated with any respect or trust ever again. Or you could behave like a human being rather than an animal and reflect the goodwill you receive with grace and respect. It's entirely up to you.

    • heytherehoney on 30/09/2024 - 23:58

      YMMV, I emailed the same address on Tues 24th and am yet to receive a response.

      • joetrim on 01/10/2024 - 11:12
        +2

        I emailed the same address on the 23rd (late PM) and got an 'Acknowledgement" email on the 25th around lunchtime. Like you and others, still waiting for a response. My statement is due the 3rd.

        • heytherehoney on 02/10/2024 - 23:16
          +1

          I sent them a follow up email on Monday afternoon. Got a response just before Tuesday COB. They wrote a formal letter advising they've applied $96 credit but essentially said it's a once off.

          I'll take the next 12 months to see if I'll actually use the price protection feature.

          • joetrim on 03/10/2024 - 10:27

            @heytherehoney: I sent a follow up email on Tuesday evening but haven't got a response yet. Good to see they gave you credit.

            • Lucille Bluth on 04/10/2024 - 10:21

              @joetrim: Any news? I sent them now multiple e-mails. See the runaround I got below.. Make a complaint like I did just now.

              • joetrim on 04/10/2024 - 11:09
                +2

                @Lucille Bluth: Yes and good news at that. I checked my account again yesterday around midday and noticed I had an extra $96 to spend.
                Even though it was there, I was cautious as I hadn't received an email confirming it. I received the email last night confirming it.

                Still had no transaction on the account until this morning showing +$96 "goodwill adjustment" and also -$8 card fee.

                No statement yet but should be appearing any day now.

                Hope you get yours sorted ASAP and they compensate you as well.

                • Lucille Bluth on 04/10/2024 - 11:11
                  +1

                  @joetrim: Thanks, glad you got it sorted and thanks for giving me all that info. Hopefully they will budge on this. Your experience will be useful for others.

  • chillipaste on 27/09/2024 - 09:42

    Does anyone know if we can still overload the 28 degrees card to withdraw cash at foreign ATM's with no fee?

    • Legoman on 27/09/2024 - 11:29
      +3

      That ended at least 10 years ago. Maybe even longer than that.

  • Ms Bargainer on 01/10/2024 - 19:17

    I emailed on Friday and received the $96 credit today.

    • witsa on 02/10/2024 - 15:35

      what did you write in your email?

      I emailed them last week and still have not received a reply.

      • Ms Bargainer on 02/10/2024 - 21:46
        +2

        I did email again on Monday and rang, too. When I spoke to them, they said they are still in the process of sending out emails.

        My email:

        Hi,

        I am a longtime holder of a Latitude credit card and was hoping I could receive an $8/month fee waiver.

        Thanking you in advance,

  • kerfuffle on 03/10/2024 - 10:44
    +2

    E-mailed on Monday, got the e-mail confirming $96 credit would be applied to my next statement

  • fmanzi on 03/10/2024 - 12:54
    +2

    I emailed on Tuesday and received confirmation that the $96 fee waiver would be applied on my next statement : )

  • beesquared on 03/10/2024 - 16:50
    +1

    Thanks for the tip OzB. emailed [email protected] stating friends had been offered the fee waiver.

    Thank you for your enquiry.

    We are aware that the offer of a 12-month fee waiver was not proactively extended to all customers. In the interest of resolving your request, we are crediting your account with $96, covering the 12 months of fees. You will see this on your next monthly statement.

    Please be aware that no additional card fees will be waived.

    • kerfuffle on 03/10/2024 - 16:51
      +2

      Yep; mine said the same thing word for word

  • Lucille Bluth on 04/10/2024 - 10:18
    -3

    Neg is not to OP, but rather Latitude and them giving me the runaround.

    I contacted [email protected] multiple times to request a $96 credit like others above. Nothing rude. No response.

    I called them on 26 September, who said once I get the $8 card fee charged, they will call me back and make it right. No call back. Then when I called them they were really rude and telling me what I was advised was incorrect and this should not have been offered to anyone. I mentioned a precedent has been set and I was promised this. All they could offer is a $8 credit and that they will make a report about the other person I spoke to giving me wrong info.

    Today I lodged a customer complaint online. https://latitudefs.zendesk.com/hc/en-au/articles/36002088923…

    I urge you to do the same if you have been given the runaround like I have been.

    I am so pissed off especially how I was spoken to on the phone by their CS rep and the amount of time I have wasted.

    • Legoman on 05/10/2024 - 13:08
      +3

      My attitude is a little different to yours. I was asking for a favour and hoping I got it. If I did, then I would be appreciative and take the favour in the right spirit and continue to use the product as offered. If I did not receive the favour, then I would make subsequent decisions based on that outcome and what the product is going to cost me. I did not expect the favour to be granted and I would not have demanded it or made threats or lodged complaints or anything else of that nature. I simply worded my polite request to them in a way that made it clear that it would be in THEIR BENEFIT to grant me the favour, and then left if for them to make their own decision.

      There's subtlety in how this is done, remembering that you're communicating with human beings at the other end too. If someone came at you and demanded you give them something because they heard of someone else on the internet getting the same thing, I dare say your response to that might not be all that receptive either.

    • Legoman on 05/10/2024 - 12:58
      +6

      Probably NOT a great idea to have pointed them to this OzBargain thread.

      • Iangh on 06/10/2024 - 14:02
        -3

        I think they're already reading it, and the one on WP. Why do you say it was not a great idea?

  • AssociatedNinetySixDollars @ Latitude Financial on 04/10/2024 - 22:06
    +3

    I thought I'd sign up to ozbargain to make a post thanking all the helpful commenters.

    I emailed [email protected] Friday 27/09 stating I was not one of the customers to receive the $0 fees for 12 months offer and requested the offer be extended to me. Monday 30/09 I received acknowledgment that my email had been received with a reference number and I would a response would be forthcoming. Then silence.

    I replied to the acknowledgment email today Friday 4/10 stating I hadn't received a response and asked that the issue be followed up. I received an email this afternoon with the standard form letter that has already been detailed here saying a credit of $96 would be applied to my account. Happy days, thanks again to everyone who provided the relevant info.

    Interestingly, I called Latitude before my September statement was generated to enquire if the 12 month offers were still being sent out to customers as I has not yet received it. I was told if I hadn't got it yet I likely wouldn't but if I wanted to wait and see, the CS rep said we would apply a one time credit of $8 to my account but it couldn't be applied until after the Sep statement. He made a note on my file and said to call back I received the Sep statement. I thought it was a bit of BS but took it at face value. A few days later I called CS, the note was on my file and the credit was applied within minutes.

    So all in I've been credited $104. I could cancel the card and cash out but I'll keep using it until I apply for an alternate fee free card.

    CS reps are a lottery and the resolution they can offer you is limited, I advise sticking with emailing [email protected], be polite and follow up when/if you don't hear from them.

    Best of luck.

    • Legoman on 05/10/2024 - 13:18
      -2

      Well done, you even beat me in getting $104 out of them vs $100. Mind you, before my $100 goodwill gesture, I did get an earlier $24 goodwill gesture as well when I detailed how due to their incredibly unreliable website, it was going to be impossible for me to cancel my account in a 5 day window of opportunity before the $8 fees kicked in. In anticipation of not being able to cancel in order to avoid the start of fees, they gave me $24 as a business decision to cover those fees and not get into an ongoing argument. So if added up, I'm at $124 of goodwill so far, which still trumps your $104 :-D

  • tightarse on 05/10/2024 - 13:57

    Emailed them 2 weeks and got $48 goodwill credit yesterday 👍

    • kerfuffle on 05/10/2024 - 14:18

      Only six months? We’re all getting twelve months

      • tightarse on 05/10/2024 - 14:36

        Happy with that. Better than $0 😊

      • Legoman on 05/10/2024 - 14:37

        Unfortunately someone helpfully alerted Latitude to this thread, so I suspect the river of goodwill is rapidly now drying up.

        • Iangh on 06/10/2024 - 16:51
          -2

          Why? Just answer the question instead of the snide remarks. Here's what I think.

          I suspect the limited set of people who visit Ozbargain and WP are a small proportion of their customers, but the more we publicise our dissatisfaction, the more people will join the herd. I'm not really fussed about one year's waiver, I want the fee gone - the waiver puts off the cancel decision by a year. I actually think it's great Latitude know about this thread and others to understand our feelings on the matter. Because until they came across this thread (and others) they were simply looking at cancellations in isolation. And as an ex-marketing manager we always knew we could rely on our greatest weapon: the customer's inertia to act when it was in their interest. But with people like us around who will tell anybody with a 28 degrees card to not accept the fee they may do something about it. Bearing in mind that dissatisfied customers usually go on to affect at least eight others with the their rebellious ideas we are their worst nightmare. I'm not saying I'm right, but numbers tell them about individuals, threads make them see a movement. What do we want? No fee! When do want it? Now! But we'll stay with you for a year while you take your time figuring it's in the company's best interest to back down. How about a minimum spend of $250/month if Latitude wants to cull the customers who don't use the card?

          Now, why do you think we should keep asking for a waiver a secret?

          • Legoman on 06/10/2024 - 22:24

            @Iangh: If you want to start a protest movement, then I suggest you go ahead and do that on social media platforms like Facebook, Instagram, Twitter and LinkedIn where Latitude has representation and contact methods to get n touch with them directly. That is NOT what OzBargain is for.

            • Iangh on 07/10/2024 - 06:41
              -3

              @Legoman: Still not answered the question as to why there's a problem mentioning this thread to Ozbargain even though asked twice. And don't tell me what to do.

              • Legoman on 07/10/2024 - 12:39

                @Iangh: I don't have to answer your question because the answer is bloody obvious and if you aren't able to work that out for yourself then I can't help you.

  • heytherehoney on 06/10/2024 - 18:05

    I mentioned last week that they offered me a $96 credit but I just checked my transactions online and nothing has been applied. I re-read the letter I got and it mentions I'll get a waiver instead, which is a bit different to everyone else - hopefully this means they will suspend the fee for the next 12 months and they haven't forgotten my credit.

  • moneyhungry on 07/10/2024 - 18:51

    Got charged the $8 monthly fee and also a shoppers protection fee on the fee.

    • Legoman on 07/10/2024 - 19:44

      Yeah, I gotta admit that's particularly r00d, even if it is technically according to their own published T&Cs. It's akin to charging an excise or surcharge for something and then charging GST on that component on top. Normally fees charged by credit card issuers are ringfenced and not included in further processing, like how debits charged by the issuer for whatever reason are not eligible for reward points, but Latitude have obviously decided that common sense approach doesn't apply in the other direction. I'm glad I never took up the shopper protection insurance thing, because the level of admin required to loophole it constantly month in, month out was just ridiculous. Even more so now. They are really ramping up the inconvenience factor of keeping it going.

    • cowiie on 09/10/2024 - 20:24

      Same… I thought i would only be charged the monthly fee as I have the 3 months interest free offer. Obviously not interest free if they're charging the 1 or 2 % shoppers protection fee on top

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