• expired

nbn 100/20 $69/Month, 100/40 $73/Month, 250/25 $79/Month, 1000/50 $89/Month for 12 Months (New Customers Only) @ Superloop

9824
nbn 100/20 $69/Month, 100/40 $73/Month, 250/25 $79/Month, 1000/50 $89/Month for 12 Months (New Customers Only) @ Superloop
Go to Deal
Cashback
jd69xd on 18/11/2024 - 01:06 superloop.com (19597 clicks)
Last edited 18/11/2024 - 20:31 by 1 other user
BLACK-FRIDAY

Saw this ad while browsing instagram: https://instagram.com/p/DCYOEsMAgoE/

Seems much better than the usual promos for price and duration (12 months vs 6).

You must enter the promo code by clicking at check out I have a promo code then enter BLACK-FRIDAY

New customers only.

Speed Promo Price for 12 Months Ongoing Price after 12 Months nbn Technology
100/20 $69/Month for 12 Months $89/Month Ongoing nbn FTTP, HFC, FTTN, FTTB, FTTC
100/40 $73/Month for 12 Months $95/Month Ongoing nbn FTTP, HFC, FTTN, FTTB, FTTC
250/25 $79/Month for 12 Months $99/Month Ongoing nbn FTTP and HFC
1000/50 $89/Month for 12 Months $109/Month Ongoing nbn FTTP and HFC

Not all FTTN, FTTB and FTTC premises can get 100/20 and 100/40.

Can I upgrade to nbn FTTP?
If you have FTTN or FTTC you may be eligible for a $0 FTTP install. Check your address here.

CG-NAT works fine for most users. CG-NAT can break remote access to some home security cameras, some home automation products, Plex server, NAS, servers or if you want to host online P2P games. When you turn off CG-NAT you will be able to use remote access and host online P2P games again. Leave CG-NAT turned on if you don't do any of this.

If your home security cameras and automation products use a cloud server you will not be affected by CG-NAT.

You can get Carrier Grade NAT turned off for free if needed. Call up Superloop support or use the Superloop online chat on the Superloop website (red and black icon, bottom right).

$5/month is for a static IP address.

Carrier Grade Network Address Translation (CGNAT)
Where CGNAT is available, your IP address will default to using CGNAT, unless you specifically request to opt out of CGNAT, which may be approved by Superloop in its discretion. When opting out of CGNAT, a dynamic public IP address will be assigned to the service, however, you may request a static public IP address (at additional cost).

Static IP
A single Static IP address is available upon request for the additional monthly fee on all residential Superloop nbn plans.
Static IP $5 (inc. GST)

Cancelling Your Plan
You can cancel your Superloop nbn Home Broadband Service at any time by giving Superloop 30 days' notice.

Credit Card Surcharge
Services that are paid by Credit Card (Visa, MasterCard or American Express) incur a 1.0% transaction fee. You can pay by Direct Debit from your bank to avoid these fees.

Black Friday T&Cs.

Critical information summary.

Referral Links

Referral: random (1326)

Referrer gets 10% off for 6 months.

This is part of Black Friday / Cyber Monday deals for 2024
Internet Black Friday Broadband nbn

Related Stores

Superloop
Superloop

Comments

    • neonlight on 19/11/2024 - 07:59

      Not really they are good when connection works but not when the connection goes down and you need support

  • Kafkaesque on 18/11/2024 - 22:08

    Transfer took about 30mins just now - note that when you leave you need 30 days cancellation notice! I got burnt by this in the past!

    Remember all these companies whether telecom, banking, insurance, there's never worthwhile rewards for "loyal" customers so keep switching and make them compete with each other to offer better new customer deals.

  • SBOB on 18/11/2024 - 22:09

    Guess it's time to see if the router and wifi can handle 1000/50

  • Flowerbomb on 18/11/2024 - 22:29

    Looking for some help here as their current help desk is closed.

    My current modem connected to the nbn black box (HFC), isn’t fast enough for the 1000mbps plan. Can the amazon eero 6+ replace the modem?

    Currently with mate nbn and it’s possibly the worst nbn I’ve signed up ever for wfh.

    • ArtieD on 19/11/2024 - 06:52

      Yes it can.
      (It's a router not a modem)

  • 89tnp on 18/11/2024 - 22:54
    +1

    Nothing for 50/20…..? :(

  • dausyidsadasddwka on 18/11/2024 - 23:10

    A bit pissed that I just finished churning off Superloop in Sep…

    Anyone know what counts as a new customer, looks like it's not in the T&C?

    • amirkh on 19/11/2024 - 08:38

      Try contacting costumer service

    • ForbiddenCouponJutsu on 19/11/2024 - 16:28

      I just got my housemate to sign up with their email, obviously same address and the like as the last service and it seems to have accepted the black-friday coupon.

      There is the 30-day cancellation period though so it could change after that.

  • axn on 18/11/2024 - 23:29

    Is it just me, or does Superloop seem to take slightly longer to load webpages and YouTube videos, even on a 1000/50 connection?

    I previously used Aussie Broadband on a 100/20 plan, and it felt like pages and videos loaded instantly.

  • kaleidoscope on 18/11/2024 - 23:56

    Anyone know if you leave other isp in between if they return the balance from termination date?

  • driva on 19/11/2024 - 00:01

    I have a telstra modem. can i use that and would it do it automatically?

    • OzSaver1 on 19/11/2024 - 01:13
      +1

      should be able to i just requested with a Telstra modem which i took to abb and now I'm taking to superloop

    • Yotronics on 19/11/2024 - 01:28
      +1

      Yes it'll work as it works with your current provider

  • OzSaver1 on 19/11/2024 - 01:01

    Are you charged the first month up front?

    • deathjr on 19/11/2024 - 01:25
      +1

      No

  • chameleonsaint on 19/11/2024 - 01:16

    Thank-you OP.
    I was with Superloop, moved over to More because of the CBA discount, which ended in October, so now back to Superloop. For the record I did not have an issue with either Superloop or More. I am just moving because of the pricing.

  • DarkOz on 19/11/2024 - 06:28

    Churned to Superloop NBN 100/20 at 7pm last night and it was activated about 70 minutes later. $70 TCB tracked quickly and later confirmed.

  • LeoSpaceman on 19/11/2024 - 06:58

    Noob question: Switched over to the 1000/50 plan from 100/20 AGL, restarted router and NTD, Deco M5 router speed test returns 800mbps-ish within its own software, all other speed tests via WiFi return <100mbps. Is my router throttling the WiFi still? Is it that QoS thing?

    • shole on 19/11/2024 - 07:57

      might be the Deco 5 itself
      I only get 8-900 with WiFi 7
      With WiFi 6 I get 4-500

    • Qazxswec on 19/11/2024 - 08:09

      this probably wont help but when i first upgraded i was getting super slow wifi speeds on my laptop, i went into google chrome settings and played with the settings, after turning "use hardware acceleration" on, it got alot faster, i also turned my laptop from silent mode to performance mode and between those 2 settings my wifi went from 80Mbps to 500Mbps +

    • Twix on 19/11/2024 - 11:09
      +1

      Deco M5 is capable of about 900Mbps wired ethernet and up to 450-500Mbps with Wi-Fi 5. Sub 100Mbps sounds like it's connecting over 2.4GHz. Check that your Wi-Fi device is using 5GHz.

  • Bisky1 on 19/11/2024 - 08:31

    Switched from ABBs 25/10 to this 100/40.

    Deco x55 mesh system (excellent signal of -40 everywhere).

    Done a dozen speedtests after the changeover, multiple router soft restarts and 9/10 of the speedtests are in the 25-30DL/10-15 UL, one or two at double that.

    Previously was getting 23/8.

    All wifi/ didn't change any settings.

    Elwood, Mel.

    Anyone able to help?

    • Whatisthatvelvet on 19/11/2024 - 10:35

      Maybe try restarting NTD and power off router for a min or 2 then try again?

      • Bisky1 on 19/11/2024 - 14:51

        Great advice - didn't yet work for me but something like this will.

  • amirkh on 19/11/2024 - 08:32

    How's the latency and consistency compared to Aussie BB? Considering 1000/50mb for gaming.

    • OzSaver1 on 19/11/2024 - 09:39
      +1

      I switched last night they are pretty much the same as ABB for me nothing has changes speed, upload, ping all the same just 40$ cheaper lol

    • ce5himm on 19/11/2024 - 09:59
      +3

      well they are cheap because they cut the customer support level, otherwise they are both just NBN resellers, i doubt there will be big difference.

  • gregoinc on 19/11/2024 - 10:41
    -1

    Almost clicked go until I read they want $5 per month for a fixed IP address… nope, just nope.

    • Twix on 19/11/2024 - 10:49
      +1

      Most providers charge for a Static IP.

      • gregoinc on 19/11/2024 - 10:52

        Not mine (Exetel). Zero, zip, nothing. It costs them zero, so they charge just because they can.

        • Twix on 19/11/2024 - 11:03
          +3

          I wonder how long that will last since Superloop does own Exetel. An extra $5/m with this pricing is still good. IPs cost money and there is a IPv4 shortage.

    • ce5himm on 19/11/2024 - 10:58

      So your provider is offering better price than 94/m for 1000/50 for 12 months?

      • gregoinc on 19/11/2024 - 11:09

        Unfortunately Exetel dont offer 1000/50 which is the reason I looked at Superloop. Remember, the $94/m is only for 12 months. The $5 per month for fixed IP tips the cost over a reasonable price point, so I'll look at other providers. I am in no mad hurry to move, so happy to take my time to find the most effective deal.

        • ce5himm on 19/11/2024 - 11:15
          +6

          come on, who is going to pay full price nowadays, after 12 months we all jump to another provider with better promo price. i paid 89/m for 1000/50 12 months last year at leaptel, and now again same price from superloop, 12 months later, go to somewhere else.

        • Twix on 19/11/2024 - 11:57
          +4

          1000/50 comparison.

          Superloop $89/m for 12 months + $5/m for a static IP address.
          Leaptel $89/m for 12 months (only if you are swapping from FTTN to FTTP or FTTC to FTTP) + $10/m for a static IP address.
          Leaptel $99/m for 12 months (if you already have FTTP or HFC) + $10/m for a static IP address.
          Buddy Telco (Aussie BB) $99/m ongoing + free static IPv6 only. They might add a $10/m static IPv4 option later.
          Aussie BB $109/m for 6 months + $5/m for a static IP address.
          Launtel $4.20 a day (about $126/m) + $0.15 cents a day or $100 flat rate for a static IP address. The $100 deposit gets fully refunded if you cancel the service or no longer need the static IP.

          • bdl on 23/11/2024 - 20:57

            @Twix: Don't forget Telstra $150/mth with no static IP lol

            • Twix on 23/11/2024 - 20:59
              +1

              @bdl: Plus you get a free home phone with unlimited calls 😂

        • shawtywho on 19/11/2024 - 17:54
          +2

          Exetel do offer 1000/50 plans but they don't publicly publish it on their website…you gotta call them and its only offered to "selective" customers. I rang them today to cancel my service as i was planning to move to SL and they were willing to offer me the 1000/50 plan but for $98.00 p/m…i said to price match or beat SL and ill consider staying…they said they couldn't lol

        • BuyOrNot on 20/11/2024 - 19:59

          Unfortunately Exetel dont offer 1000/50 which is the reason I looked at Superloop.

          Exetel offers it, you just have to tell them that you are thinking of moving to Superloop. Exetel is owned by Superloop.

          • Twix on 20/11/2024 - 22:21

            @BuyOrNot: Exetel put you on Superloop's network for 1000/50 so just signup to Superloop online. It saves you calling up support.

        • drearyFalcon3 on 21/11/2024 - 19:42

          I am with Exetel and on the 1000/50 plan for many months. You just have to call them and mention you want the 1000/50 plan.

  • Whatisthatvelvet on 19/11/2024 - 11:12

    Thanks. Have signed up for mid next month when Leaptel billing month ends.

    Now do I upgrade the trusty Deco M5s.

    • ce5himm on 19/11/2024 - 11:16

      no need to wait for billing ends you can do it now and get refund with unused days. why not upgrade to 6E or 7, at least 6. of course depend on you situation and setup.

      • Whatisthatvelvet on 19/11/2024 - 11:29

        Shit. Didnt realise Leaptel pro rata refund unused billing days?

        • ce5himm on 19/11/2024 - 11:32
          +1

          at least that's what i've been told an hour ago. they will send you email, asking for card detail for refund. also once SL is active, Leaptel plan cancelled automaticly.

          • Whatisthatvelvet on 19/11/2024 - 11:39

            @ce5himm: Great thanks. I just did online chat with Leaptel and they confirmed. I must have read a different document about another service they supply about refunds. On to SL now to change date to today. Thanks

  • WesthamAreMassive on 19/11/2024 - 12:03

    Is it work the extra few $ to upgrade from Family 100/20 to Power Home 100/40?

    What is the benefit?

    • xxz on 19/11/2024 - 12:07

      faster upload?

    • StealthAU on 19/11/2024 - 12:10

      Do you upload a lot data monthly? If not then just stick to 100/20.

      • WesthamAreMassive on 19/11/2024 - 12:19

        No much up load. Just mostly streaming.

        • ce5himm on 19/11/2024 - 12:50
          +1

          then you are fine, save the money

    • scix on 19/11/2024 - 18:06

      Only if you WFH and upload large files, host web services/file sharing etc. If you just use it to watch streaming video and web browsing, you probably don't need it.

  • johnnybravo on 19/11/2024 - 12:42

    Hi. Anyone on the Eastern Creek 2 POI in NSW? Just want to get your thoughts on the speeds there for the 100/40 Mbps plan. Thanks.

  • shalom1028 on 19/11/2024 - 13:01
    +1

    existing customer, I signed up for super loop few weeks ago using the top cash deal for 250/25 $85 (around $70 after cashback) for 6 months, just gave them call via the cancellation team to match the BF deal and they would only do it for 6 months for $79. I asked twice if they could match it but for 12 months but they wouldn't do it. Agent told me to call again before the 6 months mark and try to negotiate using the same/similar deal. I still haven't received my cash back yet from top cash back, will the new negotiated price invalidate my cashback? just made me thinking if that will be an issue..

    • shev07 on 19/11/2024 - 13:37

      The current T&C of the cashback says Cashback is eligible for new Superloop customers only, and must remain a Superloop customer for at least 90 days after placing your order to be eligible for cashback.

      I think it would have been the same for the one you signed up with. You basically wont see a cashback for a few more months

      • shalom1028 on 19/11/2024 - 13:48

        oh ok thanks, I don't think I signed up for a new plan, they just changed the pricing of my current 6 mths plan yo $79.. it was all done on the phone. I hope that doesn't make ineligible for the cashback?

      • ce5himm on 19/11/2024 - 17:55
        +1

        The $105 cash back is 20 weeks now, expect to receive it in April 2025 the earliest

      • neonlight on 19/11/2024 - 18:32

        What is considered as new customer? I have not used them for 18 months does that count?

        • ce5himm on 20/11/2024 - 23:24

          should count as new. or just use parnters name to sign up.

          • Capitano on 23/11/2024 - 21:56

            @ce5himm: Does this work if you are an existing customer? Sign up in partners name at the same address?
            It would seem a pretty simple work around to the 'new customer' problem…

            • ce5himm on 23/11/2024 - 22:48

              @Capitano: No harm to try, I just heard from somewhere, but haven't dig into it.

              • Capitano on 23/11/2024 - 23:08

                @ce5himm: Will report back

                • safwanc on 26/11/2024 - 20:55

                  @Capitano: How did you end up going with this? I was thinking of doing something similar but I wasn't sure if it was going to work

                  • Capitano on 26/11/2024 - 20:57

                    @safwanc: It didn't work for me as we could not show partners address details on a bill or lease agreement. Obviously needs to be only their name and that's where we fell over…
                    With the right documentation YMMV

  • Make it so on 19/11/2024 - 13:47

    I was a customer up to about a year ago. They used to be great, until they merged with Exetel. I started having a lot of random outages. Their "speed boost" function was totally buggy, typically initiating half a day late and cutting my internet out in the process. Their app was a mess. Talking to their tech support about these issues was hopeless. Am currently with Leaptel, and so far so good.

    • neonlight on 19/11/2024 - 18:33
      +3

      I had drop outs when I was with Superloop. Changed to Leaptel never had any drop outs. Connection extremely stable. And their customer service is awesome.

      Also no need to deal with the 30 day billing notice in n advance

      • Make it so on 19/11/2024 - 21:30
        +1

        Exactly. That 30 days notice is an Exetel thing. My interactions with Leaptel have been much more positive.

        • neonlight on 19/11/2024 - 21:50
          +1

          Yeah Leaptel $89 for 12 months 250/50 is not bad however can't match Superloop deal. But that extra $10 buys you customer service and hassle free internet. I'm considering that instead.

          Also considering so many people doing this Black Friday deal sign ups would congest their network for sure

          Therefore I might skip this one.

          20 weeks for $85 Cashback is too long not worth it

  • n1x on 19/11/2024 - 13:50
    -1

    Just switched from Exetel, didn't opt for the modem since I already had Exetel modem which is the same ZTE superloop is offering and I don't like eero modem.
    Signed-up at 11:33 AM for 1Gbps FTTP and my service was activated at 1:30 PM same day. I didn't have to configure anything.

    I just found it annoying that you are asked to provide current provider details and that they switch it for you canceling the previous service on your behalf. Which to be fair what I would eventually do but I thought you could have up to 4 active internet connections on different UNI ports of the NBN modem. It would be nice if they would ask.

    • SBOB on 19/11/2024 - 15:30

      They do? If you don't tick the transfer from current supplier (when you choose the one from the drop down) it would have activated on a different port

  • LeonardoTenInchy on 19/11/2024 - 14:17
    +2

    Thanks, service active within the hour and received a cancellation notice from Aussie BB a few mins later. Live chat disabled CGNat without any issues. $105 cashback tracked through TopCashback as well!

  • YELNATS on 19/11/2024 - 14:34
    +1

    Called Superloop to cancel and was offered $85/m for 12 months on the 250 plan. Proceeded with the cancellation still..

    • MeesusEff on 19/11/2024 - 17:05

      Did you re-sign up for this deal? Worried that they might reject TCB cashback as I'm obviously just switching emails lol

      • YELNATS on 19/11/2024 - 19:33

        Nah there is a 30 day cancellation notice so have to stay with for another 30 days.

        • MeesusEff on 19/11/2024 - 19:44

          I was thinking to give them the notice to end after my next billing period (31st) and then sign up on a new account at the end of this month as you can choose a month later as a start date

  • shernjr on 19/11/2024 - 15:01
    +1

    How long did you guys have to wait on the live chat to disable cgnat? I've been stuck at estimated wait time of 2 minutes for over half an hour now.

    edit: all good now, my chat wasn't working, called up and was already assigned to dynamic ip.

    • Theonlyway on 19/11/2024 - 15:23
      +1

      After smashing my face on the bot trying to sell me a static IP about 5 minutes on the live chat window about 45 minutes ago. It did start at 2 minutes estimated wait and keep going up until it said 5. The tech disabled CGNAT pretty quick once I got a hold of one.

      • ce5himm on 19/11/2024 - 17:59

        Really, you deal with the bot? the second I saw the bot, I choose to call. 5 mins all done.

  • congo on 19/11/2024 - 16:54

    When does this promo ends?

    • umoddbro on 19/11/2024 - 17:14

      8th December

      • congo on 19/11/2024 - 18:29

        Thanks, I will wait.

  • Susilo on 19/11/2024 - 17:13

    I have an existing service with them, and got rejected for the BF offer, so I asked if I could relocate the service to a new address, and they said on the call if it's a relocation you can get the BF offer (which surprised me) and they said it's because a relocation is considered a new service.

    So potentially if they won't give you the offer, rather than churning, you can relocate, and relocate back….. Will be scheduling this in, later this week to see.

    • alidli on 20/11/2024 - 00:57

      Can you elaborate what you/ they mean by they'll accept if you are relocating an existing service to a new address and how it will pan out-
      will they actually move your current NBN plan to another property eg one that you own or to a relative's address, etc?
      What's going to happen to/ will there be any internet at the first address?
      And how soon can you relocate it back to first address?

      • Susilo on 20/11/2024 - 22:13
        +1

        By the looks of things they treat relocations as a cancellation and new service. (I presume they get some bonus or incentive from NBN for it)
        Rather than 'moving' your existing service.

        So they allowed me to sign up with the Black Friday deal at the "new" address. (I used my parents address, both are FTTP, which allows more than 1 service). I then just scheduled their existing service to be cancelled the day after the Superloop service is to be activated (currently with Buddy).

        So then I can just set up a new service at my own address.

        As for how soon thereafter you can relocate back, I'm not entirely sure, but when "relocating" to my parents address they advised I can schedule it in 24 hours in advanced, so that may be the minimum amount of time.

  • umoddbro on 19/11/2024 - 17:17
    +2

    I churned last night, signed up and was connected within an hour. They also automatically cancelled my leaptel plan on top of that topcashback tracked the $105. This whole process couldn't go any smoother 😂

    • ce5himm on 19/11/2024 - 17:56
      +1

      +1 same experience. cash back is 20 weeks by the way.

    • bcYield on 19/11/2024 - 18:24

      Don't you need to wait for the cycling date? First time churning.

      • umoddbro on 19/11/2024 - 18:37
        +1

        Not with leaptel, others you may need 30 day notice.

    • InfamousCalf on 19/11/2024 - 19:35

      same experience. hope to remember the 30 day notice next BF

  • daves on 19/11/2024 - 18:22

    Yep - long time Superloop customer - wrote them a great review when I joined …but now they refused to assist with these deals and agreed to my cancellation ultimatium within 30 seconds! - caught out by their 30 day notice.(my product review has gone from 5 to 1 star!)..- now moving to Spintel - good price for the 250 speed- $79 for 6 months then $89. see how we go with them!

    • SpeedAU on 19/11/2024 - 21:08
      -1

      superloop cannot enforce this policy. TIO fixes it and they know it

  • HelpfulMilk on 19/11/2024 - 20:23

    Dumb question but seeing if anyone can help, after I switch over to superloop do I need to do anything to configure my router to the new provider?

    • deathjr on 19/11/2024 - 21:38

      would depend on your previous configurations, but most likely you won't have to do anything manually

    • neonlight on 20/11/2024 - 07:43

      Superloop uses DHCP on NBN connection. If your previous is the same no configuration needs to be changed. But if you are were using PPPoE and had to enter a password, then you need change to to Auto under DHCP for WAN on the router.

      That said DHCP is less reliable than PPPoE.

  • Subere on 19/11/2024 - 20:29

    CG-NAT means Paramount plus live sport (Aleague and Socceroos) keeps giving me a content not available error or says I'm on a VPN.
    Funnily enough, I turn ON the VPN and it works. Go figure.
    They've also upped their prices outside of the promo period (looks like most ISPs have) so I'll be churning away.

  • the crocodile on 19/11/2024 - 21:20
    +2

    Looks like a popular deal but after 3 days of outages (internal Superloop issue as confirmed by their technical support) with no ETA on resolution and what feels like no-care-factor (except very apologetic call center staff), I have switched over to DoDo which seems to be offering the best price for 100/20 connection. Switch over was done within 30 mins, and internet back up and running, and great speed.

    The 30-day cancellation policy for Superloop is rediculous (make sure you are aware of that) but they agreed to waive in my circumsance.

    • neonlight on 20/11/2024 - 07:46
      +1

      Yes Superloop is very poor when it comes to NBN issues. It's not worth the discount in the long term

      I won't recommend them if you are working from home or have essential stuff rely on internet eg. Surveillance cameras. Also a hassle to disable CGNAT yes you can tell them to disable but YMMV depends who you talk and what reason you give

      The 30 days billing notice is the worse thing ever

      They don't answer emails and only phone calls

      • alexshel on 20/11/2024 - 19:22

        Exactly. It was unexpected to me to get disconnected from the current provider by Superloop way ahead of the scheduled activation date, which took my house offline and all cctv down while I am away for a week 🤬 never experienced this with any other providers before. The connection was always scheduled for a specific date. Didn't work with SL, even though I provided my preferred connection date. 🥴

        • neonlight on 20/11/2024 - 19:59

          What the!? you mean you told them connection date and still disconnect the wrong time

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