Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

CrocDundee on 24/02/2018 - 11:29 telstra.com.au (19052 clicks)
Last edited 26/02/2018 - 10:51 by 2 other users

Happened to come across this last night. If you live chat with a sales representative they will be able to apply the bonus 5gb data.

Including my current plan and added bonus data, I'm now sitting at a nice 31GB/mth paying only $10!

"Bonus Data – Just to say Thanks"

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer. You may still have some questions which may be answered below.

Q. Does the 5GB Bonus data allowance cost anything? Is there a catch?
A. No. We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

Q. How do I know when the 5GB Bonus data has been applied?
A. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Q. Will the 5GB Bonus data show in My Account or 24x7?
A. Yes. The 5GB Bonus Data will be reflected in your monthly total data allowance in the My Account & 24x7.

Q. Will it show on my bill?
A. The 5GB Bonus data will appear on the bill as Bonus Data Allowance – 5GB.

Q. Can I share the 5GB Bonus data allowance with other services on my account?
A. Yes. If you are on a plan that enables your data to be shared between devices, the 5GB allowance will contribute to the total bucket of data that can be shared across eligible services on your account.

Q. How long does the 5GB Bonus data allowance stay on my service?
A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

move to a Data Share SIM
move to a pre-paid service
move to a new plan, or
disconnect your service.

Any unused data allowance expires at the end of each billing month.

Q. What if I exceed my included plan allowance as well as the bonus 5GB? What charges apply?
A. If you use your plan allowance plus the bonus 5GB in a month, extra data will be automatically added in 1GB blocks for $10 to use in that month.

Q. Can the Bonus 5GB Bonus data allowance be used outside of Australia?
A. No, your plan allowance and the bonus 5GB data is only for use in Australia.

Mod: As per comments, deal is targeted/invitation only. See here and other comments for more details and other user experiences. You will need to initiate live chat to ask if you are eligible.

EDIT 26/2- The webpage is no longer active. Here are screenshots of the actual page.
1. Part 1
2. Part 2
3. Part 3

Mobile Mobile Broadband Plan

3 Oct 2020 12:07pm

Related Stores

Telstra

closed Comments

Timbo94 on 24/02/2018 - 15:53

Seems like everyone from OzBargain is on Telstra Chat, no available human agents :(
- Timbo94 on 24/02/2018 - 16:03
  
  +2
  
  Prabhakar came through with the goods!
  - StarvingOat on 25/02/2018 - 05:53
    
    Was it applied instantly or wait for 24 hours?
    - Timbo94 on 25/02/2018 - 08:53
      
      Was told it could take up to an hour but came through instantly- received an SMS and then the Telstra 24x7 app was also updated.
bchliu on 24/02/2018 - 15:59

-7

This is not a real deal when most of the people cannot get it. Only lucky people who got new shift workers on the Chat got the 5GB upgrade..
rensman on 24/02/2018 - 16:06

suggest ozbargainers ask for a reference no. (if successful) or at least try and get it added to your account notes. and if for whatever reason (main reason is that its TELSTRA!) it doesn't go through, you'll have proof of the promise. this is how i've won over the years and got crazy good value out of them inc. by complaining as tuhan has mentioned throughout this thread. it takes a couple secs more but worth it in the long run.
Ahan on 24/02/2018 - 16:16

I am on this really old family and friends plan I was not able to get the 5gb extra data. Currently I only have 1gb on the account.
rensman on 24/02/2018 - 16:17

can also confirm i got the 5gb through live chat with a chap named Kiran. i do have multiple services on the a/c, but he didn't mention the other numbers at all (i didn't ask for those ones - they are my mates' ), not sure if that's why i qualified. also got an "interaction no." reference no. as proof of the convo which ive recorded if the promised txt msg never comes through (i've been burnt many times before by Telstra). if that doesn't come through, i'll complain and ask for more.
- Pineapples on 24/02/2018 - 17:39
  
  Spoke with the same person who said it'll get applied automatically :/
narcoleptic-haze on 24/02/2018 - 16:31

+1

Chat rep said it’s automatic. Just have to wait for the sms. Didn’t ask for any details about my account so I presume it all applies to all accounts..?
- rensman on 24/02/2018 - 16:44
  
  +2
  
  telstra and presume should never be put in the same sentence. i hope you got an email of the transcript of your chat o/wise i reckon it wont come through.
Jstar1 on 24/02/2018 - 16:42

+1

Aditya is a knob. I asked to add the 5Gb, he said I'm eligible, took forever to check, then said he added it, received an SMS and I've actually lost 20GB of my allowance (which is the bonus data on the Premium Plan)!
- Jstar1 on 24/02/2018 - 16:51
  
  It looks like it removes the Bonus Data you already have. So be careful if you already have more than 5GB bonus data!
  - crumbo85 on 24/02/2018 - 18:33
    
    +1
    
    I had 5GB bonus data from my initial sign up (few months ago) and they added an additional 5GB today - confirmed on my account showing the extra data.
  - ozhunter68 on 24/02/2018 - 20:27
    
    Jstar1. Doesn't sound right going by the many experiences here. Get back on chat.
  - CrocDundee on 25/02/2018 - 14:33
    
    Sounds like you had a dodgy sales rep. Clearly didn't know what he/she was doing. This is when you can try get some compensation for waste of time/incompetent sales rep. Be polite but firm.
    - Jstar1 on 25/02/2018 - 14:56
      
      I don’t know… I’m on the Premium Plan with 120GB and yes I was being greedy and this is what happened. After live chat I contacted the premium support number and they said rest assured we will fix it, but the sales rep reordered the plan on live chat or something so it’ll take 24hours said phone support. It has now been 20 hours and it still hasn’t been restored to 120GB. 😕
- Aniseed Steed on 25/02/2018 - 18:22
  
  +2
  
  Aditya is a knobhead indeed. He promised me 5GB of data during the chat but it never materialised. I then chatted with Swapnil an hour later and he delivered the goods.
  - Jstar1 on 25/02/2018 - 18:36
    
    I’m spewing. Lost 20gb bonus data. Still hasn’t been restored. Thinking of calling now but might leave it tomorrow.
    - Aniseed Steed on 25/02/2018 - 18:38
      
      I would call them to complain and if they don't reinstate the lost data asap, you will lodge a complaint with the TIO.
    - Jstar1 on 25/02/2018 - 19:40
      
      @RoughMetaphors: yeah I’m worried because I had $20 mobile credit per month which was during their Christmas offer and $10 valued customer bonus. I reckon it’s gone because they messed with the account. I’ve report Aditya multiple times including through live chat survey, premium support via call and on their twitter handle. Worst experience ever. Omg.
nongshim on 24/02/2018 - 16:48

I was told via online chat that the 5GB gets added automatically and that I need to wait 48 hours.
Clarafina on 24/02/2018 - 16:51

+1

Thanks OP! Purva hooked me up through online chat in no time.
danger163 on 24/02/2018 - 16:54

+1

Got it. Thanks OP. Bhagyasri added 5gigs.. no questions asked. Can see the applied to my account already.
droptester on 24/02/2018 - 17:04

+1

Just got it applied, just waiting to see if my account will be updated correctly but I saved my transcript just in case.

This was what I asked them:

Me: Hi, I got a message for bonus 5gb data for being a loyal customer, could you apply it to my account?
Me: [link from op]
Telstra:
Okay, let me check that for you.
SonnyD on 24/02/2018 - 17:08

+1

Worked for me. 'MEGHA' did it for me in 3 minutes.

I just stated id been with telstra for 6 years and asked them to apply it for me. If they said no i would of threatened to leave. FYI i am already on my plan $40 cheaper than its advertised.
WaffleCrusader on 24/02/2018 - 17:15

+14

I'm on a mission to get this now. For anyone interested, based on the feedback in here - the helpful reps and unhelpful reps are as follows:

Helpful
Diksha
Marialina
Megha
Purva
Prabhakar
Ragini

Not so helpful
Melodi
Komal
Jerome
Angelica
Sanjay
Jyoti
Damien
Aditya
Pratik
Narendra
Judith
Shraddha
- danger163 on 24/02/2018 - 17:18
  
  Add BHAGYASRI to helpful.
- sirbangforbuck on 24/02/2018 - 17:24
  
  1 hour later and 3 consultants (Abhishek, Farhin, Abhijit) still no go I'm giving up! already raised a complaint https://say.telstra.com.au/customer/general/forms/Email-Comp…
  
  update: I thought I'll give it 1 more go unfortunately forgot to note down the consultant's name rage quit the browser :/ but this time I was told Telstra staff plan is not eligible for this bonus data offer :(
- veritas_mendax on 24/02/2018 - 17:50
  
  +3
  
  Priyanka was very helpful and applied it for me
  - mrtin on 24/02/2018 - 19:07
    
    +1
    
    I got her as well. Copied paste an ozbargainers opening line and got automated response
    We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan.
    The offer will be added within the next few days and you don’t have to do anything.
    There are no charges involved, we just want to thank you for being a loyal customer.
    - mrtin on 24/02/2018 - 19:08
      
      Also provided her with positive feedback. I said I would recommend her to fellow friends.
- crayner on 24/02/2018 - 17:52
  
  +9
  
  Please add Codi (Virtual assistant) to the "Not so helpful" list, what a terrible idea!
  - naira on 25/02/2018 - 00:09
    
    Had to deal previously with virtual assistant. We virtually got no where.
- burningrage on 24/02/2018 - 18:31
  
  Add Aileen Ma to the Not so Helpful
- burningrage on 24/02/2018 - 18:54
  
  Najuka seems helpful however,
  
  he didn't ask for my account number nor my phone number.
  
  Transfer Me: hi Najuka
  18:48, Feb 24
  Najuka: hi
  18:49, Feb 24
  Transfer Me: I am trying to have the bonus 5gb offer applied to my current plan found at https://www.telstra.com.au/mobile-phones/plans-and-rates/bon…
  18:49, Feb 24
  Najuka: Let me check it for you
  18:49, Feb 24
  Najuka: We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.
  18:49, Feb 24
  Najuka: You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.
  Transfer Me: oh is that all?
  18:51, Feb 24
  Transfer Me: no need to mention account number?
  18:51, Feb 24
  Najuka: Yes, I will be automatically added to loayal customer.
  18:51, Feb 24
  Najuka: No it added by our system.
  18:51, Feb 24
  Transfer Me: Thanks!
  18:51, Feb 24
  Najuka: Your most welcome
- Jstar1 on 26/02/2018 - 19:48
  
  Make Aditya in bold and underlined because what a pain. First removed 20GB from my Premium Plus plan, then ordered a whole new XXL service saying it will be restored. In the end contacted support via Phone and they fixed up his mistakes. Aditya has been reported. Not happy. But everything has now been resolved. :)
robb6014 on 24/02/2018 - 17:16

+1

I have a Telstra 4GX modem on a plan - will this be valid for this?
- ozhunter68 on 24/02/2018 - 20:38
  
  Worth a try, or two lol.
QuickdraW on 24/02/2018 - 17:29

telsta 'support' is the worst. 90% of them don't want to do anything so you get every story under the sun as you work your way though them trying to get one that is actually willing and able to do their job.
Pineapples on 24/02/2018 - 17:31

+1

Was on hold to get to live chat for a while - ozBargained I suspect!

I got a similar message about it being automatically applied later (no specific timeline). That being said, unless chatting from the 24x7 app gives them my details, he didn't ask for my number or anything. Good thing I got the transcript!
narz on 24/02/2018 - 17:38

Maria wasn't able to help me with this matter :(
Hawks33 on 24/02/2018 - 18:03

+3

I got a different response :(
Joseph at 17:57, Feb 24:
Joseph
This offer is actually started last March 2017. This is an SMS invitiaonal offer to old plans that are expensive and has lower who are updating their plans.
For the inconvenience and confusion this caused you, I will give you 10GB of data that you can use for the next 30 days.
- ozhunter68 on 24/02/2018 - 20:41
  
  So, 10GB bonus for 30 days Only or for every month/30 days of your plan? Hope for you the latter, probably because you were paying too much lol.
  - Hawks33 on 25/02/2018 - 21:21
    
    +1
    
    That was just for 30 days only :( and currently I am paying $40 for $1000 credit and 10 GB of data.
Mitch889 on 24/02/2018 - 18:21

Tried to get it added to my girlfriends account, no luck. They said she’d have to wait for the SMS. Whether it’s because she’s only been a Telstra customer for two weeks (moved across from Voda to 12 mth SIM only plan) I’m not sure. We might give it a try in store tomorrow.
burningrage on 24/02/2018 - 18:25

I got Aileen Ma.

She said it is an old page and you must have received an SMS to be eligible and the offer was on 1st qtr 2017.

So no go for me :-)

Thanks for the info anyway OP.

EDIT: Aileen made me quote the SMS received lol!
ladyofchurchill on 24/02/2018 - 18:28

+1

Tried twice. Just getting a generic script response

"We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account."

They don't check if that applies to your account - had to be prompted and even then unable to assist further.
VegemiteKid on 24/02/2018 - 18:56

Hats off to Telstra at consistency being so inconsistent

For anyone who is on prepaid, feel free to use this as an attempted bargaining tool;

Hi Sandie, if you have the correct pre-paid plan any bonus data will be added automatically when you recharge. If you need help though you can either chat via tablet or PC, or call 13 22 00 and say Pre-Paid for assistance, we'll be happy to help. You can check your current pre-paid offer via your 24x7 App: http://tel.st/app, and the available options here: http://tel.st/fflv - Cas

This was via FB messenger
VegemiteKid on 24/02/2018 - 19:08

+1

I’m currently on the phone and the link is no longer active. Has anyone got a screenshot?
- CrocDundee on 24/02/2018 - 21:20
  
  +3
  
  I still had the page opened in another tab so took some shots for you. Sorry it isn't on one page… Hope it helps?
  
  Part 1
  
  Part 2
  
  Part 3
tallmantim on 24/02/2018 - 19:13

Booooo

Arlene Grace at 18:50, Feb 24:
Arlene Grace
Hello there. The offer is provided for eligible customers. It's a promo provided last year, abd the offer has already ended 29/03/2017.
Arlene Grace at 18:53, Feb 24:
Arlene Grace
Our current offer for 5GB is if you have multiple services with Telstra.
If you're going to add a new mobile or a Bundle Plan, we can add a 5GB Bonus data.
Ahan on 24/02/2018 - 19:13

+4

Can someone tell me what the content of the original sms was? Online rep asked if I have received the sms I said yes. He then asked me what was the content? I couldn't answer…
- CrocDundee on 24/02/2018 - 21:24
  
  +1
  
  I never received the sms. Just saw the web page that stated the free 5gb. Went on live chat and had myself and about 6 other accounts (not all mine) added with the free 5gb data each. Not one of us received an SMS stating we were eligible. Once it was applied I received an SMS stating that my shared data had increased to 26gb and then another SMS to 31gb (for my wife's number and I).
  - Ahan on 24/02/2018 - 21:29
    
    Thanks, Interesting.
CrispyZebra on 24/02/2018 - 19:16

I chatted with someone and they said the offer was available to ALL post-paid customers and that there’s nothing you need to do. SMSs will be sent to everyone in the next few days.

… Yet many here say they had it applied during chat. Hmmmm.
VegemiteKid on 24/02/2018 - 19:27

+1

Dennis was a doufus so I demanded to speak to someone who knew what they were doing. He put me through to Ray who knew less than my dog and spun a story that I’m not eligible blah blah, you needed to get an sms…..

Told her I had numerous friends avail themselves of this and of course everyone that got it other than me had the magical eligible plans that I don’t.

Told her I look forward to publicising her uselessness in their customer survey
impoze on 24/02/2018 - 19:28

anyone else getting page not found?
LJV81 on 24/02/2018 - 19:30

Page not found for me!
burningrage on 24/02/2018 - 19:34

+1

Minal is much more helpful

You do need to insist to have it applied into your account and not to rely on generic global response.

MINAL: Yes, as I can check here you have 2GB data bonus added in your account already.
19:27, Feb 24
MINAL: You will get more 5GB data with this.
19:27, Feb 24
Transfer Me: thanks
19:28, Feb 24
Transfer Me: When will this happen if I may ask?
19:29, Feb 24
MINAL: Please do not worry, within 24 hours you will get it added.
19:30, Feb 24
Transfer Me: Ok. thanks so much.

Hope this helps.
Belistic on 24/02/2018 - 19:36

Info: You are now chatting with Dipali.

Dipali: Wish you a pleasant day! You have reached the Billing Team.

Bel: hi there, is it true that telstra has a "Bonus Data – Just to say Thanks" offer

Dipali: Yes, that's correct!

Dipali: I do understand your concern and I would like to inform that we are offering free 5 gb bonus data to customers for being our customers and it will be automatically get added to your account by the system within 48 hours.

Dipali: You will receive a text notification once data will be added to your account.

Bel: so I don't need to provide a phone number?

Bel: it's automatic?

Dipali: Yes, as it will be automatically added by the system, there is no need of account details.

Bel: so I should get it within 48hrs then? Thanks

Dipali: Yes, that's absolutely right!
It will be added to your account within next 48 hours and will be notified by you by text SMS.

Bel: sweet thank you
TheEnvelope on 24/02/2018 - 20:04

+1

Spoke to chat 3 times and first chat I was put through to supervisor, here’s my run down of all the chats, each one was different. Edit: I didn’t mention anything about Ozbargain.

Chat 1- Ariane and I were chatting for roughly 45 mins, after a lot of her uselessness she basically said I had to pay an extra $10 for the bonus and that she couldnt honour my previous deal I had with Telstra. She mentioned towards the end suprisingly that Telstra was investigating the page and might have it shut down. After me mentioning how disgraceful that was she asked if my query was solved, I said no then she put me through to her supervisor Michael.

Conversation basically went as follows:
Supervisor: “This is only available to customers who are invited thru SMS, Based on the one pager offer, Telstra sends SMS invitation to customers. Not sure what are the criteria about it.
I can tell that the consultants who honoured it without doing anything were not aware of the one-pager. This is currently being investigated and we will contact all the impacted customers regarding this.
Honestly, we've been receiving a lot of chats regarding that. That offer is still active. The problem here is that on the Ozbargain, it doesn't state about the eligiblity of the offer which can only be seen by us, consultants.
You must be invited through SMS first. The reason why many customer have the access to that link is because it was posted by a customer who has been invited. This customer didn't mention that there are only certain customers are eligible to this offer.”

Chat conversation 2 with Namrata: said the general “we are giving you bonus for being loyal blah blah”.
I responded by asking is that a guarantee, what happens if I do not receive the text and offer expires?
Namrata responded with “no need to worry, it will be added”.

I then asked for a reference number for the chat and then Namrata asked me for all my details and gave me the reference number afterwards.

The third and final chat Sangit said:
“I would like to inform that one by one every customer get this message, and after getting the message, it will be activate within 24-48 hours automatically, once it will get activate you will get the notification of this.
I would like to inform that this offer will get activate automatically within 12-24 hours,once it will be activated then you will get the notification message as well.”

I responded by saying: Ok cool, if I do not receive this text do you know the best date to contact Telstra? So when this sms texts expires?

He responded with: “You will get it, because , it is started from today. So you will get it soon. So there is no need to worry more about this, it is for all.”
JLCC on 24/02/2018 - 20:12

+1

I just gave it a go for kicks and within 10mins the guy on the other end of the chat did this for me. I asked about the "Bonus Data – Just to say Thanks offer" even though the link on the telstra site doesn't work anymore. The assistant on the live chat said it'll be done automatically within 24 hours. To be sure though I asked him for a reference number so he pulled up my account details and then gave me a reference so I can follow up on it later. So looks like its confirmed! Those getting people saying no might have to disconnect and try another chat rep?
VegemiteKid on 24/02/2018 - 20:15

+1

Mohini just told me via chat that hubby and I are eligible……without looking at our account and without much effort

This was my original question;

Hello just following up on the 5gb loyalty bonus. Can you please confirm this is applied to my account

Response:

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything. There are no charges involved, we just want to thank you for being a loyal customer. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Be persistent people!
- burningrage on 24/02/2018 - 20:20
  
  +1
  
  I would ensure the reps access your account and gave confirmation he will add the bonus to your account.
  
  The generic "we will give you $5gb blah blah" without asking you any ID or customer account number doesn't sound credible as there's no proof.
  - VegemiteKid on 24/02/2018 - 20:24
    
    +1
    
    I totally agree. I tried this at got the ‘its not necessary’ line. I was told if it wasn’t applied by Friday they would add it manually
    
    Screenshots for life
Phoebus on 24/02/2018 - 20:22

+1

I was envious, then I remembered I have over 100 GB of free Belong data
robhung on 24/02/2018 - 20:27

Seems like they've taken the page down, tried again with a different rep and said it's invitation only
Gredz on 24/02/2018 - 20:29

+1

Got through the chat with Pallavi - very polite
I have been with telstra for 20ish years …. and already got a bonus last year after I missed a 8gb reseller deal call, so hopefully will get 3+lastyear5gb+new 5gb on my $50 plan :-)
- ozhunter68 on 24/02/2018 - 20:58
  
  Well done and well deserved after 20ish years of loyal custom, maybe the first time your actually getting good value out of Telstra compared to other good Telco deals lol.
  - Gredz on 25/02/2018 - 01:07
    
    +2
    
    Can’t beat their coverage and speed, and I can tax deduct to soften their premium and have worked in passenger seat from Margaret river to Perth
    I got a 156 Mbps speedtest last month…and got two other >100 !
    Other telcos couldn’t even get a decent signal inside my inner suburb house…
    - ozhunter68 on 25/02/2018 - 10:37
      
      Yep, well that is a good reason to pay extra/stick with Telstra. Many people on Telstra are even happy to get Any signal whatsoever in the rural/regional areas, but sometimes the other way round with the two other telco's as well.
    - jace88 on 25/02/2018 - 14:09
      
      Wow, what device were you using to hit that speed?
      
      I'd buy a Nighthawk M1 in a heartbeat if I could guarantee to get those speeds where I live in Sydney (near CBD).
    - Gredz on 02/03/2018 - 22:09
      
      +1
      
      @jace88: iphone 8 plus via speedtest by ookla
    - jace88 on 02/03/2018 - 23:44
      
      @Gredz: I'm going to try my iPhone X on Telstra again to see if I can get that kind of speedtest… anywhere.
COVID-19 on 24/02/2018 - 21:36

page no longer exists….
gerrys on 24/02/2018 - 21:46

+1

I got Rajeev :

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer.

You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Thanks OP!
- Deezy on 24/02/2018 - 22:01
  
  +1
  
  I just got the same Telstra rep but he didn't ask for an account number?
  
  He also copy/pasted the exact same script you posted haha..
  
  Maybe it's just automatically applied to everyone in a few days?
  - samgill on 25/02/2018 - 10:49
    
    Has it been applied yet?
    - Deezy on 25/02/2018 - 14:56
      
      Not applied for me..
Belv on 24/02/2018 - 23:40

I already get the Bonus Data – Just to say Thanks offer 5gb even though it wasn't said like that when i signed contract 2 months ago for 20g s8+ for $99 month, it even says 5gb bonus data on my telstra app account, will i have a chance of getting another 5gb added ???
- RohBoat on 24/02/2018 - 23:47
  
  +1
  
  Yes, I just did. I already have 5gb sign up bonus and 5gb secondary service bonus.
- Belv on 25/02/2018 - 12:23
  
  Can confirm tried last night and it worked no problems, the 5gb extra message came through this morning
RohBoat on 24/02/2018 - 23:46

+1

Thanks OP! I Australia got it via love chat too for both services.

They mentioned I got it for being a loyal customer for a decade.
- RohBoat on 25/02/2018 - 11:52
  
  Aaargh, that's what you get when doing this just before I fell asleep!
  
  I got it via live chat. Also they said both services but I can only see 5gb extra.
dnutter on 25/02/2018 - 00:01

+1

got 25GB showing in telstra app…
15GB + 5GB previous bonus back when the JB/switch/upgrade/giftcard/chat pestering hack was on, and this one..
burningrage on 25/02/2018 - 09:01

+2

As of this morning, my plan remains at the old allowance.

What about others?
O15 on 25/02/2018 - 09:22

+1

It looks like the page has now been taken down.

I got onto live chat in an attempt to have this applied to a business plan. First the rep told me he was going to add the data, then he said it was only for personal plans.
Then he told me the offer was only valid for new mobile plans, quoting the line - "until you sign up to a new mobile plan" - a line which explicitly contradicts what he was telling me.

This whole 'offer' is such a bizarre scenario.
1639kylie on 25/02/2018 - 09:35

Thanks, worked (I hope!) for me. 3 accounts 15 gb extra. God sent with teenage children chewing the data!!
boxall on 25/02/2018 - 09:44

+1

Got it applied this morning. Mayur was the agent.
- xraytango on 25/02/2018 - 10:39
  
  Lucky you! I had a Mayur yesterday and I was going nowhere with him!
  
  Info: Please wait while your chat is transferred to the appropriate group.
  Info: You are now chatting with Mayur.
  Mayur:
  We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.
  
  Mayur:
  We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.
  
  Me: Hi Mayur. So it will automatically show up in my account in the next few days?
  Mayur:
  You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.
  
  Me: And in the event it doesn't, do I contact Live Chat again?
  Mayur:
  NO
  
  Mayur:
  You will get confirmation sms
  
  Mayur:
  no need to chat with us.
  
  Mayur:
  Is there anything else may I help you?
  
  You most welcome.
  
  Wish I got your Mayur instead! LOL
  - samgill on 25/02/2018 - 10:46
    
    I had same response with another consultant.
    
    But have not received SMS yet,
    
    How long has it been taking before it gets applied
    - xraytango on 25/02/2018 - 10:57
      
      +1
      
      Yea neither have I, still waiting for the sms to come through and wondering if it will at all :( sounds like those who got the bonus data got it applied during chat, not sure if anyone who was told to wait "a couple of days" have received the bonus data on their accounts since…
    - CrocDundee on 25/02/2018 - 14:22
      
      @xraytango:
      
      For me the SMS confirming additional data being applied was instant. While i was still chatting to the love chat agent my sms came through.
      
      I didn't receive any SMS from telstra notifying me that I was eligible. Just the former Web page.
      
      However, it looks like it's been ozbargained and they are cracking down on who is getting and who isn't..
    - xraytango on 25/02/2018 - 15:41
      
      @Tuhan:
      
      Yea looks like it :( guess I'll give it one more day or so, and if still no go, get back on Live Chat with my chat transcript and see what they have to say. However I highly doubt I have persuasion skills like yours to convince them if they say no though, seeing that I haven't had much luck with Telstra at all, it's like trying to get water out of a stone!
Associated[Deactivated] @ Telstra on 25/02/2018 - 10:25

+1

I contacted an online agent and this is what I received from them:

"I've checked and found that as you are on go mobile plus plan $95 you are eligible for this 5GB bonus data."

So I got this bonus as expected.
piemaniac on 25/02/2018 - 10:46

No dice.

Transcript as per below. They are still saying it will be applied automatically to "loyal" customers within 48 hours of yesterday.

Joel: Hi Rohan, I've heard that Telstra has a "Bonus Data – Just to say Thanks" deal with an extra 5gb added to accounts. Is this true?
Rohan:
Yes. It's true.

Joel: Ok. Can you please apply this to my account?
Rohan:
The bonus 5GB data gets added automatically on your plan within 48 hours

Joel: Right. 48 hours of when?
Rohan:
Whaen did you recived the notification?

Joel: I haven't received one. Mate told me he asked for it in chat.
Rohan:
48 hours from yesterday.

Rohan:
You will recive it till tomorrow.

Joel: Don't you need my account details to check that though?
Rohan:
No it gets added automatically by the system till the end of the contract.

Joel: Right. Mate said the person on his chat added it while he was in chat.
Rohan:
NBo, it gets added automatically.

Joel: so Telstra is upgrading all post paid plans by 5gb? doesn't sound right.
Rohan:
Only for the loyal customers.

Joel: I'm pretty loyal, but I'm at a loss how you can tell me I will get it when you don't even know my account number.
Rohan:
It is added by the system automatically so no need of account number dont worry yo will get it till tomorrow.

Joel: haha, ok. guess i keep the transcript.
Joel: do you have a reference or something i can refer back to if necessary?
Rohan:
Yes you can keep the transcript.
bargainhunter8888 on 25/02/2018 - 10:51

+1

Madhuri was helpful. Got an sms right aftewards to say that its been applied
T-Quizzle on 25/02/2018 - 11:10

Rejected: post-paid, one Telstra service
Yan47 on 25/02/2018 - 11:30

+1

Worked for me, I went through the app, chatted to a robot that forwarded me to chatting to a real person. I simply asked if I could have the extra 5gb added to my account (as seen online) and he added it with no problems. Takes 24hrs. Thanks ozbargain

This was posted 6 years 8 months 27 days ago, and might be an out-dated deal.

Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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