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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers
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CrocDundee on 24/02/2018 - 11:29 telstra.com.au (19052 clicks)
Last edited 26/02/2018 - 10:51 by 2 other users

Happened to come across this last night. If you live chat with a sales representative they will be able to apply the bonus 5gb data.

Including my current plan and added bonus data, I'm now sitting at a nice 31GB/mth paying only $10!

"Bonus Data – Just to say Thanks"

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer. You may still have some questions which may be answered below.

Q. Does the 5GB Bonus data allowance cost anything? Is there a catch?
A. No. We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

Q. How do I know when the 5GB Bonus data has been applied?
A. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Q. Will the 5GB Bonus data show in My Account or 24x7?
A. Yes. The 5GB Bonus Data will be reflected in your monthly total data allowance in the My Account & 24x7.

Q. Will it show on my bill?
A. The 5GB Bonus data will appear on the bill as Bonus Data Allowance – 5GB.

Q. Can I share the 5GB Bonus data allowance with other services on my account?
A. Yes. If you are on a plan that enables your data to be shared between devices, the 5GB allowance will contribute to the total bucket of data that can be shared across eligible services on your account.

Q. How long does the 5GB Bonus data allowance stay on my service?
A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

move to a Data Share SIM
move to a pre-paid service
move to a new plan, or
disconnect your service.

Any unused data allowance expires at the end of each billing month.

Q. What if I exceed my included plan allowance as well as the bonus 5GB? What charges apply?
A. If you use your plan allowance plus the bonus 5GB in a month, extra data will be automatically added in 1GB blocks for $10 to use in that month.

Q. Can the Bonus 5GB Bonus data allowance be used outside of Australia?
A. No, your plan allowance and the bonus 5GB data is only for use in Australia.

Mod: As per comments, deal is targeted/invitation only. See here and other comments for more details and other user experiences. You will need to initiate live chat to ask if you are eligible.

EDIT 26/2- The webpage is no longer active. Here are screenshots of the actual page.
1. Part 1
2. Part 2
3. Part 3

Mobile Mobile Broadband Plan

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closed Comments

  • cynix on 24/02/2018 - 11:31
    +13

    What plan gives you 26GB for $10?

    • Mischaseb on 24/02/2018 - 11:33

      was about to ask the same thing..

      • resisting the urge on 24/02/2018 - 15:25
        +1

        But no other plan will wrap you in terms, conditions and implied limitations in quite the same way

    • CrocDundee on 24/02/2018 - 11:34

      None! lol - see comment here

      • cynix on 24/02/2018 - 11:52

        Amazing. I guess my next question is, how do I get those credits?

        • CrocDundee on 24/02/2018 - 12:43

          Haha - a lot of chats with a case supervisor..

        • joshuARGH on 24/02/2018 - 13:34

          Teach me Senpai!

        • boomersgold on 24/02/2018 - 15:25

          What did you chat with them about to get those credits? Any tips would be great!

        • CrocDundee on 24/02/2018 - 21:08

          @boomersgold:

          Basically issues/drop outs and being promised things and then being told that the previous person shouldn't have offered you that.. Anytime they do that I rub hands knowing I've got them :)

          Key is always be polite but firm. Don't be afraid to say, 'That's not good enough'.. Escalate it through to supervisors and when you get a one, repeat process. Being polite is key though.

  • frogduck on 24/02/2018 - 11:34

    Are you on post or prepaid?

  • [Deactivated] on 24/02/2018 - 11:36

    I will try this and let you all know the success rate

    • nodo on 24/02/2018 - 19:46

      I tried and failed. Dondon (that was the name) said it was only for those that received targeted sms.

  • mysterytal on 24/02/2018 - 11:36

    "What plan gives you 26GB for $10?"

    ^^^^

    This… I thought Coles had a really good deal at $180 for 42GB for 365 days but if I can pay $120 for 365 days with 26GB every month then that's a much better deal.

    • CrocDundee on 24/02/2018 - 11:38

      hahaha - look at my comment above. I've linked to my original comment as to how I have managed to get my plan down to $10/mth and add bonus data over time. Currently at 31gb/mth now :)

      • Quachii on 24/02/2018 - 12:00

        You reckon we can get it now?

  • ronnknee on 24/02/2018 - 11:38

    So I'm guessing this is for postpaid only?

    • CrocDundee on 24/02/2018 - 11:40
      +1

      That looks to be the case.

      "Q. How long does the 5GB Bonus data allowance stay on my service?
      A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

      move to a Data Share SIM
      move to a pre-paid service
      move to a new plan, or
      disconnect your service."

    • mmkardart on 24/02/2018 - 13:51
      +1

      Can confirm that pre-paid plans are excluded

  • BradH13 on 24/02/2018 - 11:39
    +1

    This offer is available in-store also as far as I'm aware, as my friend who works at Telstra retail messaged me yesterday to ask for my account number to apply it for me.

  • Sergeant Salami on 24/02/2018 - 12:06
    +1

    Done. I just chatted to them and copied and pasted the link to the deal and they added it for me. To get past the VA type in "transfer me" Thanks OP!

  • [Deactivated] on 24/02/2018 - 12:06
    +1

    i spoke to live chat and it was applied without any issue, took about 10 min in total
    thanks OP

  • Twirtle2 on 24/02/2018 - 12:06
    +3

    Awesome just got it applied to my account. The Virtual Chat Bot was a little annoying to get past to a human agent but it worked

  • Happyroach on 24/02/2018 - 12:11

    I talked to 2 reps and they both replied the same thing.

    Prabhakar at 12:05, Feb 24:

    Also this offer is only for few customers which you will get automatically add on your account and you will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

    Prabhakar at 12:06, Feb 24:

    No worris, if you are valuable customer for telstra then you will get SMS from telstra.

    • carpecrash on 24/02/2018 - 12:19

      Yeah me too. Not very clear what will happen

    • spackbace on 24/02/2018 - 12:34
      +1

      Prabhakar

      Shit, just got him too lol

      • Charity on 25/02/2018 - 01:46
        +3

        For Telstra, Prabhakar is the equivalent of John or Michael.

  • RangaWal on 24/02/2018 - 12:13
    +2

    So, do you need to contact Telstra, or will the 5Gb be added automatically?

    • CrocDundee on 24/02/2018 - 12:44

      I'd be contacting them to make sure you get it. Doesn't take long via live chat

  • quackster on 24/02/2018 - 12:16
    +1

    Thanks, very fast via live chat. They said I'd get a text confirming the change in 12-24 hrs

  • Skrambled on 24/02/2018 - 12:19

    telstra chat said would get the data in 24hrs

  • WizardofOZ on 24/02/2018 - 12:21
    +1

    Confirmed addition of data to my current post-paid plan in Telstra chat, even when I only recently re-contracted for 24 months in November of 2017.

  • cloudie9 on 24/02/2018 - 12:23

    So if you have two post paid account, do I get 10gb?

    • CrocDundee on 24/02/2018 - 12:45

      That's correct. I've got the same deal.

  • BilboBargains on 24/02/2018 - 12:24
    +3

    Thanks for the heads up…. went from 45gb to 60gb {3x plans} and lol the phones were from the jb hifi bonus deals [3x] {$200 + $10} + {$100 + $10}… and then i used the vouchers on a tv that was listed on ozbargain lol

    • CrocDundee on 24/02/2018 - 12:45

      Hahaha - that's awesome! Well done!

    • itslittfam on 24/02/2018 - 13:32

      You sir, won ozbargain for today

    • BilboBargains on 24/02/2018 - 15:47

      lol i can better it , i also rang telstra and got the plan reduced frm $59 to $49 / month {$10 port credit / month of contract} win win win win :)

      • cruiseronroad on 24/02/2018 - 17:24

        Hey BilboBargains,

        Are you saying you got your plan reduced to $39 per month payable

        • BilboBargains on 24/02/2018 - 17:51
          +2

          this is what i did…
          [x3]
          i was with Optus…
          Jbhifi - i went on the byo 12 month plan @ $49 {$200 + $10 bonus}
          Jbhifi - then next day i went on the 24 month plan @ $59 {pixel 2} + {google home mini bonus} {$100 + $10 bonus}
          Jbhifi - used bonuses to purchase a TV {was listed on here too bonus}
          telstra phone - next day requested a $10 credit / account {port credit @ $10 / month bonus}
          telstra chat - then today got the 5gb data added to every account {5gb data bonus}

          Bonus total =
          - 3x google home mini's
          - $960 JB Hifi vouchers
          - $30 / month off bill
          - 15gb data / month extra

          {i also got one google home mini from woolworths as part of that promo + i had $30 in jb hifi vouchers thanks to the whiskas cat food promo} = all found on ozbargain

  • winaxter on 24/02/2018 - 12:24

    Anyone with a SIM-only plan get the bonus?

    • CrocDundee on 24/02/2018 - 12:46
      +1

      Yes - i can confirm that I got this in my SIM only plan.

    • Plentiful3271 on 24/02/2018 - 12:48

      If you have multiple services you can get 5GB as a "multiproduct bonus" on a data SIM. Ask in chat. If you don't have multiple services, then its a no go.

  • BlitzR on 24/02/2018 - 12:25

    Wonder if it also applies with amway deal

  • exc3113nce on 24/02/2018 - 12:30

    IMPORTANT

    Just a bit of warning to those that are in live chat - live chat said it's only for being a loyal customer (no conditions of what that is though) - so safest to ask to make sure it is applied to your account. I asked live chat about the offer and live chat said that it would be automatically applied and I wouldn't have to do anything (I didn't receive any notice about this via text or email so I wanted to make sure that it was applied to my account).

    So I asked if they needed my contact details and if I could have it applied to my account. They have just confirmed that it is applied to my account.

    • CrocDundee on 24/02/2018 - 12:46
      +1

      You should get a text within minuets confirming the extra data being applied.

      • Associated777 @ Telstra on 24/02/2018 - 15:43

        Been 10 min no messages
        They confirmed my details though

  • C0123 on 24/02/2018 - 12:31
    +1

    I'm told the offer is to all Telstra customers and automatically applied. Screenshot

    • exc3113nce on 24/02/2018 - 12:36

      I asked that same question and received:

      It's only for the few loyal customer.

    • RangaWal on 24/02/2018 - 13:07

      That's what I was told also

  • daloser on 24/02/2018 - 12:35

    Done - thanks OP

  • spackbace on 24/02/2018 - 12:36

    Prabhakar at 9:35, Feb 24:
    I would like to inform you this offer is for our valueable customer and lucky customeres.

    You will get SMS on your mobile once data will get added on your account.

    Its automatic process.

  • ccsamwag on 24/02/2018 - 12:37

    I'm currently being told by "Aditya" that it will be applied to a limited number of customers, and that she can't add it to my account.

    • ccsamwag on 24/02/2018 - 12:44

      I'm now being told that it will be applied to certain "lucky ones" and that it cannot be done manually.

      • CrocDundee on 24/02/2018 - 12:47

        Talk to a different sales rep. Everyone can get it that are post-paid

  • WorkingLowJam on 24/02/2018 - 12:38

    It might be obvious but for anyone else wondering, I can confirm this offer is not avilable to pre paid customers.

  • Rakddon on 24/02/2018 - 12:39
    +1

    Adhadhut from live chat is no help and said it will be applied within 48 hours.

    • rotoman20b on 24/02/2018 - 12:46

      Just had a chat with Avadhut too, who said the same…

      • CrocDundee on 24/02/2018 - 12:48
        +1

        Go again through a different sales rep.

        • Rakddon on 24/02/2018 - 13:02
          +1

          Got Sangita who said the same thing.

          got both chat transcript so if it doesn't get applied i will be complaining to the Telstra complaints.

        • CrocDundee on 24/02/2018 - 13:04
          +1

          @Rakddon:

          That's when you get them to apply 10gb in stead of 5gb for terrible service :) That is ultimately how I have got my monthly bill down to $10/mth and my data up to 26gb + 5gb extra yesterday…

          Good luck!

        • rotoman20b on 24/02/2018 - 13:06

          Tried again and got Aditya who reiterated the same..

        • ccsamwag on 24/02/2018 - 13:09

          @rotoman20b:
          I got her too. Completely obtuse and then disconnected the chat when I asked to speak to another rep.

        • CrocDundee on 24/02/2018 - 13:09

          @rotoman20b:

          Just keep going to get you someone who knows what they're doing..

        • rotoman20b on 24/02/2018 - 13:19

          @Tuhan: Got Rohan.. Who said the same again. I guess I will wait for 48 hours and re-act..

  • Maloo on 24/02/2018 - 12:44

    The data will automatically be added to ALL post paid mobile phone accounts in the next 24hrs. This was confirmed via Live Chat as below.

    SHWETA at 12:40, Feb 24:
    SHWETA
    The offer will be added within the next 24 hours and you don’t have to do anything.

    It will automatically get added in your plan.
    SHWETA at 12:40, Feb 24:
    SHWETA
    Also, you will get the notification of it once it will get added.
    Richard at 12:41, Feb 24:
    SO I do not have to provide my details, it will just be automatically added to ALL post paid accounts. Is that right?
    SHWETA at 12:41, Feb 24:
    SHWETA
    Yes, that's correct!

    • scuderiarmani on 24/02/2018 - 12:53

      I guess I'll wait a few days and see what happens

      • Sergeant Salami on 24/02/2018 - 14:03

        Hmm I got got her and she said she applied it

    • Taegukgi on 24/02/2018 - 14:14

      Chatting to Shweta now. Says it will be applied automatically for all loyal customers.

  • unfunkable on 24/02/2018 - 12:44

    just chatted to live chat as well
    initially said it was for NEW PLANS,after some back and forth he/she came back saying it will be applied automatically…let's see

    • Elderlymango on 24/02/2018 - 12:52

      Had a similar experience. Debated the meaning of "until" and how it differs from "if". The agent was convinced I had to re contract but in the end said it would be applied.

      • CrocDundee on 24/02/2018 - 12:53

        I am not in any contact and didn't have to renew on a contract to get this added.

    • unfunkable on 24/02/2018 - 13:50

      tried with 2 reps and they both said it will be 'automatically' applied
      refused to apply it manually
      will keep trying!

  • Dwil06 on 24/02/2018 - 12:48

    I got told that ‘lucky ones’ get it also

    • CrocDundee on 24/02/2018 - 12:52

      If you have a post paid plan you'll get it. Live chat with someone else.

    • ccsamwag on 24/02/2018 - 12:54

      You didn't get "Aditya" did you?

    • crumbo85 on 24/02/2018 - 13:20

      I was informed it was for "Loyal Customers" and that was that. Tried to get them to explain this further and was informed "its depend upon tenuity"

  • Maddman on 24/02/2018 - 12:52

    Any idea if this is for Telstra business plans too?

    • CrocDundee on 24/02/2018 - 12:54

      Not sure tbh.. just live chat a sales rep and get them to apply it because Tuhan said you deserve it ;)

      • Maddman on 24/02/2018 - 12:59

        :) Well we’ve got about 5 business plans and of all the individual data goes into a shared pool. I’ll try to get it applied to each one!

        • CrocDundee on 24/02/2018 - 13:00

          Do it! My brother had 3 plans (not business though) and got 15gb total applied.

        • kealii on 24/02/2018 - 16:28

          @Tuhan: It didn't work for my business account. Telstra said it is only for personal/consumer accounts. I asked if there were any business offers and they replied:
          "We have the additional 5GB bonus data being given to business customers if they recontract to a higher plan or if they will port in a service over to Telstra."

  • thangcuoi on 24/02/2018 - 13:02
    +2

    The chat rep said my "old staff plan" (aka Friends & Family plan) is not eligible. Would have to add extra service or maybe go on new plan.

    • gunslinger on 24/02/2018 - 14:05

      Bugger, I'm on the same.
      Have you applied the $15 data pack "hack"?

      • minniethemoocher on 24/02/2018 - 14:17

        Try another rep. I made a complaint about my billing about 6 months and got it. I didn’t know it was a deal.

        • thangcuoi on 24/02/2018 - 14:25

          Unfortunately, I don't have any real issue to complaint about. My only problem is Telstra Air hardly ever work.

        • minniethemoocher on 24/02/2018 - 18:35

          @thangcuoi: I actually had escalated my (unrelated) complaint to the TIO before I got it. They don't like to just give it to you.

      • thangcuoi on 24/02/2018 - 14:21

        Nope. I was very polite when asking if I am eligible for the bonus data. Maybe I need to be more demanding?

      • Taita on 24/02/2018 - 14:46
        +1

        Which hack?

        • gunslinger on 01/03/2018 - 07:07
          +1

          Late response sorry.

          The "hack" is the that the $10 min, $39 cap family and friends plan has the ability to add a $15 data and call pack which gives you 2GB data and unlimited calls and text. So instead of a $39 cap with 1GB data you get a $25 cap with 3GB data.
          There's been better deals on oz bargain but at least you don't have to work for it 🙂

        • Taita on 01/03/2018 - 21:01

          Yes I have that. The only reason now to stay on F&F is the reduced handsets. Wonder if it will continue.

    • 4wd on 24/02/2018 - 14:28

      Damn, I've been on the old $5/month staff plan since I left Telstra in '98, some free data would have been nice.

      • thangcuoi on 24/02/2018 - 14:31
        +1

        I'm on the $39 Friends & Family plan. Minimum payment is $35 ($25 for phone repayment + $10 minimum). I rarely make any call but use the included 1GB. 5GB more would be nice.

        • 4wd on 24/02/2018 - 14:44

          Same here, hardly any calls made and minimal SMS, (use email, Signal, or Viber on whatever cheap data SIM I got off OzB).

          It doesn't seem to place any exclusions on what constitutes a post-paid service on that page … might have to annoy them if I can work up the enthusiasm :)

          BTW, Telstra Air works great for me, used it all through the UK (as FON) and have used it around the Melbourne area.

        • juliank on 24/02/2018 - 22:02

          @thangcuoi you realise that on your plan data used in excess of the 1gb comes out of your$400 credit, if I remember correctly at 10c per mb.

  • wheeliekegman on 24/02/2018 - 13:04

    Is an 'Account" a mobile number? Or is an "Account" a bill?
    I have 3 x mobile numbers on my "account', each with their own data allowance.
    Do you think each will get 5GB?
    They are all shared data plans too…..so hopefully an extra 15GB for nix!

    • CrocDundee on 24/02/2018 - 13:06
      +2

      Yes - can confirm that an account is each mobile number. I have two mobile numbers on my one account (wife and mine) and 5gb was applied to each. total 10gb.

      • nongshim on 24/02/2018 - 13:43

        Does your 31GB/month for $10 cover both mobile services? So you and your wife only pay total $10 a month for 31GB shared? That's crazy!

        • CrocDundee on 24/02/2018 - 13:44

          That's correct :)

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