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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers
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CrocDundee on 24/02/2018 - 11:29 telstra.com.au (19052 clicks)
Last edited 26/02/2018 - 10:51 by 2 other users

Happened to come across this last night. If you live chat with a sales representative they will be able to apply the bonus 5gb data.

Including my current plan and added bonus data, I'm now sitting at a nice 31GB/mth paying only $10!

"Bonus Data – Just to say Thanks"

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer. You may still have some questions which may be answered below.

Q. Does the 5GB Bonus data allowance cost anything? Is there a catch?
A. No. We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

Q. How do I know when the 5GB Bonus data has been applied?
A. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Q. Will the 5GB Bonus data show in My Account or 24x7?
A. Yes. The 5GB Bonus Data will be reflected in your monthly total data allowance in the My Account & 24x7.

Q. Will it show on my bill?
A. The 5GB Bonus data will appear on the bill as Bonus Data Allowance – 5GB.

Q. Can I share the 5GB Bonus data allowance with other services on my account?
A. Yes. If you are on a plan that enables your data to be shared between devices, the 5GB allowance will contribute to the total bucket of data that can be shared across eligible services on your account.

Q. How long does the 5GB Bonus data allowance stay on my service?
A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

move to a Data Share SIM
move to a pre-paid service
move to a new plan, or
disconnect your service.

Any unused data allowance expires at the end of each billing month.

Q. What if I exceed my included plan allowance as well as the bonus 5GB? What charges apply?
A. If you use your plan allowance plus the bonus 5GB in a month, extra data will be automatically added in 1GB blocks for $10 to use in that month.

Q. Can the Bonus 5GB Bonus data allowance be used outside of Australia?
A. No, your plan allowance and the bonus 5GB data is only for use in Australia.

Mod: As per comments, deal is targeted/invitation only. See here and other comments for more details and other user experiences. You will need to initiate live chat to ask if you are eligible.

EDIT 26/2- The webpage is no longer active. Here are screenshots of the actual page.
1. Part 1
2. Part 2
3. Part 3

Mobile Mobile Broadband Plan

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closed Comments

  • 2keane on 26/02/2018 - 16:19

    Thought I'd give it a shot. Spoke to Saba and asked for my details, then asked if I received a text.

    I said yes, I didn't though (have been with big T about 2 weeks)

    Said can apply the 5GB and we were done in 5 minutes.

    Asked for an order number/reference and got a 1-xxxxxxxxxxxx number. Checked on https://www.my.telstra.com.au/myaccount/track-my-order and was in progress.

    Cheers OZB

    Edit: Just checked and plan now shows 15GB on my 24/7

    • CrocDundee on 26/02/2018 - 16:53

      Great to hear! Well done!

  • bleachy_dude on 26/02/2018 - 17:16

    Thanks. I just had 3GB added (they said I already had 2gb bonus on my account).

    At first I was told it was only an offer made for two hours and I had missed out. When I said that didn’t seem fair and that I read on ozbargain that people are still getting it, that’s when I was offered the 3GB.

  • nongshim on 26/02/2018 - 17:37

    I finally managed to get the 5GB added to 2 services via 2 different reps. I got text saying I have 35GB total shareable data which is correct but then received another text that my data is now 50GB. So I guess the bonus got applied and then some. I went through 10 reps just to get the first 5GB bonus so I guess it's a reward for my troubles…

    • dann on 26/02/2018 - 17:49

      similar thing happened to me, I got upgraded to 20gb from 15gb and got a text saying that I'm now on 30gb

  • dann on 26/02/2018 - 17:43

    Add Dipali to helpful just got it put on then after a bunch of tries.

  • Redang3lz on 26/02/2018 - 19:17

    Thanks OP. Just got Minal to add 5gb to my account (15gb to 20gb!)

  • arjay88 on 26/02/2018 - 19:52

    Sanghmitra from billing - Approved !
    Paying now 59$ unli +30gb =)

  • Tuttle on 26/02/2018 - 20:15
    +1

    I post this not as a dick measuring contest, but rather to find out what is possible!
    So in saying at, what is everyone now on?
    Personally I'm on $39 for unlimited calls and 28gb per month (6 months to run on sim only plan).

    • arjay88 on 26/02/2018 - 21:37

      Thats great for that price, What plan is that suppose to originally be?

    • nongshim on 26/02/2018 - 22:29

      $40/unlimited calls/25GB but waiting for next bill to see if $20/unlimited/25GB comes through

      • Yoga on 27/02/2018 - 16:17

        $20/unlimited/25GB will not be a bad deal if you get it.

        How did you get the $20/m reduction?.

        • nongshim on 27/02/2018 - 21:12

          After I got the bonus data I asked the rep if I could have some extra credit applied to my account for being a loyal customer. The rep said he could put $20 credit on the service. Naturally I was thrilled as I was on $70 BYO plan and already had $30 credit. So I thought I would end up with $20/month after all credits ($50) applied.

          Fast forward to this morning when I checked with another rep about my plan and turns out the discount of $20 was applied but the existing discounts were taken off. So essentially I was paying $50 instead of $40/month (WTF). After spending 2.5 hours on the live chat I managed to get the rep to give me all the discounts as intended. So fingers crossed it's $20/month. Have to wait for next bill to confirm.

          Btw Telstra took 10GB off from my data allowance as the bonus data was added too many times it seems. :(

        • daydream on 27/02/2018 - 23:37

          So for being a loyal customer the previous rep effectively charged you $10 more per month! How nice of them - Lol

        • Yoga on 28/02/2018 - 19:45

          Nice work. I hope you get it.
          Do you think they'd be receptive to my 16 years of being a Telstra customer and also having another service (internet)?.

    • CrocDundee on 26/02/2018 - 22:37
      +1

      $10/mth. 31gb. $1000 calls. Unlimited texts/MMS

      Oh and still currently $700+ in credit..

      • Tuttle on 27/02/2018 - 07:49

        How did they ever let you get it down to 10/month? Seems incredibly loss making haha

        • CrocDundee on 27/02/2018 - 10:36

          hahaha - using my skills and not taking no for an answer. You can go far when you are polite but firm :)

        • danger163 on 01/03/2018 - 16:24

          @Tuhan: Beat this. S8, 20GB, Unlimited local calls for 29$.

        • CrocDundee on 12/03/2018 - 00:05

          @danger163:

          I've just seen this now, Danger.. Nice work! From memory though, that is with Optus, right?

        • danger163 on 12/03/2018 - 08:28

          @Tuhan: Telstra

        • CrocDundee on 12/03/2018 - 11:20

          @danger163:

          Great deal then! Well done!!

      • lowndes8 on 27/02/2018 - 09:01

        How?

  • sssbp on 26/02/2018 - 20:26

    Boom, 5GB added. Thanks OP

  • noblenick on 26/02/2018 - 21:23

    On 24th Feb I spoke with Telstra Live chat and they stated that they would be giving me the 5GB and a SMS would confirm it soon. I followed up today (48 hrs afterwards) and as I was on live chat the banners saying I had been given 5GB loyalty bonus per month disappeared from my app and my online Telstra 24x7 account portal.. They were there 45 mins ago..

    Now Live chat has asked for my transcript from the 24th to raise with their supervisors, which I have sent them.

    I have not received the 5GB and my allowance is the same as it was in Aug last year when my new plan started. I am waiting for Live chat to get back to me.

    Anyone else had this happen to them?

    UPDATE: Argene came through after 15 minutes of waiting and said they got approval and will Fast track it through. I have just received SMS confirmation.. Add Argene to the helpful list.

  • minno15 on 26/02/2018 - 21:26
    +1

    Just got onto live chat. First person told me it was a limited flash deal and that I could no longer get it so left them and did another chat and second person gave it to me with no trouble at all. Thanks a lot for the heads up guys!

  • Sweet3st on 26/02/2018 - 22:54

    Has anyone on the Friends and Family plans been successful?

  • picogary on 26/02/2018 - 22:57
    +1

    My wife managed to get the bonus data on her second try just now. First consultant said the offer had expired, and wouldn't budge… then on the second try the data was approved and applied immediately!

  • fillit on 26/02/2018 - 23:42

    Finally had it applied, think I've tried around 5 times over 3 days. This was by far the most painful experience with Telstra. However pretty worth it for an extra 5GB per month.

  • dmacw on 26/02/2018 - 23:54

    They just told me it was added. When I checked an our later, the only change was my used date was reset. Spoke again, and was told that I can't have 2x bonus datas - "the system won't allow it and deletes one".
    I'm on the $39/month, with $10/month discount and $5gb bonus data (ie 7gb/$29). They wouldn't budge.

    • lplau on 27/02/2018 - 21:55

      Its BS about the 2x bonus data. They originally said, I already have the bonus data so we cannot apply it twice. Then i said, my friends had the same plan as me and they were able to get it on top of the bonus data at sign up.

      Just need to say it politely and they will do it for you.

      I have $20 discount on billing due to loyalty, had a 4gb bonus on signup, and then now a 5gb additional bonus from this deal.

      • dmacw on 28/02/2018 - 21:03

        thank Iplau. Tried again and bingo. They tried to snub it as already have a 5gb bonus and $10 discount on $29 plan, but I asked if it could be a multi-product discount. Went up to the manager who said - aye ok.

  • Keeegs on 27/02/2018 - 00:39

    How many years does one need to be in order to be considered a "loyal customer"?

    • Slo20 on 27/02/2018 - 07:53

      One comment early on said they were told 5+ years but the criteria doesn’t seem consistent.

      • llllllllllllll on 27/02/2018 - 09:14
        +3

        I've been with Telstra only 3 months and got this. So I think this is not only available for long time customer.

        • CrocDundee on 27/02/2018 - 10:42
          +1

          Yep - Definitely don't have to be with them for a long time, or any required time period for that matter. Just luck of the draw with which rep you get from Telstra..

        • Slo20 on 27/02/2018 - 20:14

          @Tuhan: yep each time I’ve tried I get the generic “only limited loyal customers who receive sms”

  • chee1 on 27/02/2018 - 01:10

    Manage to get it added after spoken to 5 people. My initial plan only have 1gb bonus data. So he changes my bonus to 6gb. Thanks. Now on the next mission to get my wife phone added too.

    • mac2403 on 27/02/2018 - 10:02

      which plan are you on?

      • chee1 on 27/02/2018 - 21:52

        I'm on the go mobile plan 35 (old plan). Also manage to get extra 5gb for my wife. Add Durga to useful list

  • mero mero on 27/02/2018 - 10:25

    I was transferred to Joy and there was no joy at all.

    I was told I have to re-contract my plan in order to get the 5GB. When I ask what the criterias are, she said there isn't any, just whether or not you receive an sms.

    Speechless

    (I'm on JB deal btw, its been a couple of months already)

  • jc0rt3z on 27/02/2018 - 11:49
    +1

    add "Sonal" to the helpful list - within 5 minutes he added my data, no questions asked!

    • CrocDundee on 27/02/2018 - 13:16

      I had Sonal too! Very easy and no issues for about 5 accounts when I had mine done.

  • Keeegs on 27/02/2018 - 12:36
    +1

    Add Jiya to the helpful list!

  • Gelato on 27/02/2018 - 13:24
    +1

    Took me about 20 mins on the Live chat. But its done!

  • Damonator84 on 27/02/2018 - 13:43
    +1

    Add Prachi to the list of good ppl, applied it straight away. Thanks OP

  • reno on 27/02/2018 - 16:10

    noticed it came through without having to talk to anyone, only after i logged into my account (got it for 2 of my accounts)
    the 3rd was new, so i'm not too fussed about that

  • kwokask on 27/02/2018 - 16:14

    First attempt was successful with Namrata.

  • DavRo on 27/02/2018 - 16:46

    I contacted them and was told to complete a form if I had my plan since prior to 2015 and it would happen auto. No other option

  • abadacus on 27/02/2018 - 21:09

    For those that have been successful:
    Which online chat options are you using to get the offer?
    Has anyone on the popular JB Hifi deal from last Nov been successful?

    UPDATE: Just had the bonus 5gb applied. I spoke to Rahul and used the following chat options to reach him:
    -Mobile on a plan
    -Other enquiries

    "I would like to enquire about the bonus 5gb promotion"

    and then 'Codi' immediately offered to transfer me straight to a human.

    Many thanks OP!

    • Shwayne on 27/02/2018 - 22:50

      "I would like to enquire about the bonus 5gb promotion" gets "I'm still in training. In a few words, please rephrase your question."

      • abadacus on 28/02/2018 - 21:23
        +1

        Enter the same thing again and it should get the transfer prompt

        • Shwayne on 01/03/2018 - 13:26
          +1

          Yeah got that working eventually, thanks.

    • DrC on 28/02/2018 - 15:56
      +1

      I did on the JB HIFi plan - 5 gb each for two plans, and managed to get my $5 data sim increased from 100 mb to 3.1 gb.

      Happy.

  • jace88 on 27/02/2018 - 21:38
    +1

    Tried again today. First try was Grefil which was not successful (absolutely no budge), but second attempt with Sudeshana was successful with relative ease (and they were friendly too)! I received an email and sms confirming 5gb more data applied to my account.

    For what it's worth, I accidentally answered option 1 (i.e. I have a billing/add-on query) when the bot was asking where to direct my question and it was the Telstra Billing Chat team who gave me the credit.

    • chillybags on 27/02/2018 - 22:16
      +1

      Yeh i had success with the billing team as you said but had issues preivously with another team.

  • chillybags on 27/02/2018 - 22:16

    Took a little bit of effort to get it through but managed to get the 5gb. First guy said no way. Second said yes (afreen) but only gave me 1x5gb credit eventually i talked her into giving it for all 3 of my services, but she only applied it to the two if them. Spoke to a 3rd person and they fixed it up and added the last service because afreen said she would :)

    I now have 2x15gb plans for $30 each per month and 1x25gb plan for $50 - Very happy!

    • jace88 on 27/02/2018 - 23:03

      Oh no, my guy said can only be done to one service per account… are all your accounts linked (eg in my case I have 1 companion sim + 5 data sims)?

      • chillybags on 28/02/2018 - 17:32

        I have 3 mobile plans plus 2x$5 per month data share sims, only applies to the 3 mobile plans but as i said took a bit of convincing to get it through.

        • jace88 on 28/02/2018 - 21:44

          Are the three mobile plans all on the one bill? I wonder if my $5 Companion sim plan would be eligible… but doubtful given all 7 sim cards share the same data pool.

  • NotJustChickenDinner on 27/02/2018 - 23:34

    thanks, got lucky on first try, added to account on the spot. only been with telstra for a few months

  • folktaliesin on 28/02/2018 - 00:33

    FINALLY. I have been trying since this deal went up. Finally got Bhagavanti from billing who applied it on the spot. Hopefully it's followed through with confirmation but she provided me a reference number so here's to hoping!

  • chuns on 28/02/2018 - 00:55

    Chetan did it for me after 6 different reps.
    I've got the F&F deal (15GB) with $10 porting discount and initial +5GB.

    Now on 25GB total with the additional 5GB I just received.

  • Dplayer33 on 28/02/2018 - 08:35
    +1

    Thanks OP.

    Jiya did mine, took about 5 mins on live chat.
    -Mobile on a plan
    -Other enquiries

    "asking about the bonus data offer for loyal customers"

    done!

    • CrocDundee on 28/02/2018 - 09:52
      +1

      Great to hear!

  • picklewizard on 28/02/2018 - 10:57
    +1

    Awesome - it took some convincing but I got it first go! Thanks OP!!

  • jamesbaj on 28/02/2018 - 12:41

    Add Pooja to the list. Absolute champion.
    He added the 5GB without hesitation. I now pay $49 per month for 28GB. Per other user's experience make sure you get someone from the billing team, and be extremely friendly. I added a smiley to end of every sentence :) Could not be happier with my experience.

    • Fizzydrink on 01/03/2018 - 14:43

      I had him /her .. didn't do it,,,

  • spackbace on 28/02/2018 - 13:03

    5GB added today, nice and easy this time :)

  • jonkvh on 28/02/2018 - 13:22

    I'd given it 48 hours after saying they had added the 5GB but nothing showed up. Time to contact Telstra again. btw Tuhan, your doing a great job answering people's posts. Thanks mate!

    • Shwayne on 28/02/2018 - 13:40

      The 24 hour automated process is a lie they are using to avoid bad scores, call them out and they'll give you 5GB.

  • Shwayne on 28/02/2018 - 13:39

    I had to try twice to get the data added. (Granted by Nilesh)

    You should IMMEDIATELY receive the extra 5GB (with a text confirmation stating your new total from 'TelstraData') during the chat, if you do not; mention that you have not yet received the message until they add it, or try another service attendant if they refuse to comply.

  • DrC on 28/02/2018 - 16:01
    +1

    Probably should remove the targeted tag from this post - it isn't targeted.

    • CrocDundee on 28/02/2018 - 16:03
      +1

      I've mentioned that several times that it isn't targeted but that's the MODs doing. Not me :)

      • jace88 on 28/02/2018 - 21:45

        I think it's fair to keep it as 'targeted' given it's not automatically for everyone and there's really no guarantee everyone is able to get it… I sense it relies on a bit of luck that the operator will give a goodwill gesture.

        • CrocDundee on 28/02/2018 - 23:16

          Yeah I don't really care tbh.. Just want as many people as possible to get an extra 5gb :) Or even more!

  • konji on 28/02/2018 - 16:02
    +1

    still trying, onto my 4th chat rep

    BOOOM 4th time lucky.
    Mo, no questions asked

  • willyroo on 28/02/2018 - 16:18
    +1

    Assumed the deal would come my way, checked on OzB - and "oh no"…

    After about 15 minutes on chat - done. Thanks OP

  • Hieu Le on 28/02/2018 - 16:26
    +1

    Many thanks OP. Kanchan came through with the goods!

    Went through “Monile on a plan” >. “Other enquiries” and got it first go after trying “Bill, Plan & Add-ons” several times.

    Tip: Persevere!

    On the JB $49/20GB BYO promo plan.

  • crayner on 28/02/2018 - 19:34

    Spoke to a rep named "Adnan" on Sunday who advised:

    As I have checked your account details, so definitely you are eligible for the bonus data.
    So for this you don't have to do anything as the bonus data will be automatically get added on your account.
    It will take around 48 to 72 hours.

    No data had been added, but an I had an interaction ID, so I tried again tonight and had it resolved by "Prachi":

    Okay I can see that 5gb data was not added in your account.
    Let me add it for you as it was promised to you.

    Just got an SMS confirming the increase to 20GB.

    FYI, I'm on the $49 10GB BYO plan with the Xmas sale $10 discount ($39 p/m total) with bonus 5GB for waiting for that "popup"

    When making any deal or important conversation with Telstra, whether live chat, phone, instore etc, always ask for an "interaction ID". This is a reference number that matches the notes that the rep has left for you. This gives you proof of the discussion that took place and means that you don't have to explain the situation again.

    Also, saying "Transfer me" will quickly deal with the virtual assistant.

  • bjdchwr on 28/02/2018 - 23:33

    WT….

    Irvin at 23:26, Feb 28:
    Irvin
    As I can see here , you are under the GO MOBILE PLUS BYO PLAN $59 where you get 15GB of data allowance and as per checking on your account here , the you're currently getting 20GB per month now and the 5GB bonus data was already applied/

    Irvin at 23:30, Feb 28:
    Irvin
    Please be advised that the 5Gb data that was mentioned on the Link was the one that you already have as we can only apply only one 5GB bonus data on your service.

    • CrocDundee on 01/03/2018 - 13:31
      +1

      Not sure of the specifics here but if you received 20GB as a start up plan, you should be able to get this deal as well. Don't let them tell you otherwise…

    • jace88 on 01/03/2018 - 19:59

      I also got told I already had 5gb bonus applied to my account from when I signed up… but then I got it added with a different agent. The two are not related.

      • bjdchwr on 01/03/2018 - 20:12
        +1

        Thanks!

        Mine has been applied by an agent named Kewal.

        Now I have 25GB!

  • doweyy on 01/03/2018 - 01:02
    +1

    Got the Pixel 2 XL today and this deal worked, thank you OP!

  • John Kimble on 01/03/2018 - 07:28

    1st attempt online failed :(

    • John Kimble on 01/03/2018 - 08:53

      2nd attempt successful! Although hasn't updated anywhere as far as I can see. How long does it take to apply once they say they've added it?

      I assuming this is for post paid only, or can you do it for prepaid too?

      • John Kimble on 01/03/2018 - 12:54

        FYI - I had to chat with them again for it to come through. All done! And it is for post paid only.

        • CrocDundee on 01/03/2018 - 13:32

          When at first you don't succeed!! :) Well done!

  • svmick on 01/03/2018 - 07:52

    Thanks OP! Got the bonus data on the second attempt on chat yesterday.

  • jonkvh on 01/03/2018 - 09:39

    Tried to follow this up again late yesterday. Same result but new excuse. "There are too may requests of adding 5 Gb bonus data on customers account that is why it taking time.", from the transcript.

    Next time, going to do crayner's trick and get the "interaction ID".

  • MisterQ on 01/03/2018 - 10:56

    Does this work with "Corporate accounts" - I am signed up through the Amway TELSTRA deal, and have a total of six numbers (4 mobiles, and two numbers for data sims) in the family (on the one account).

    • CrocDundee on 01/03/2018 - 13:29

      I don't think so but it doesn't hurt to try/ask…

  • minniethemoocher on 01/03/2018 - 11:28
    +1

    Thanks OP. Igot it first try. Can anyone tell me if it is available on data only sims? Thanks

  • butwhy on 01/03/2018 - 12:21
    +1

    I'm on the $39 15gb Sim only plan, which I only signed up for in Jan 18 (came from years of Telstra Prepaid / Postpaid). Took 2 livechats. 1st said I was eligible but they weren't authorised to add it for some reason, and to call back in business hours. 2nd guy initially said that it had already been applied to my account, which was wrong as my plan is 10gb standard, plus a 5gb bonus for the life. I said my friends on the same plan had been getting an extra 5gb. Came back and applied it. Interaction number given without prompting. SMS received

    • John Kimble on 01/03/2018 - 12:24

      I haven't received an SMS, despite the girl saying she applied it…3 hours ago :(

      EDIT: Had to chat again and he said he checked and it was applied. Seconds later, I got the SMS and it was updated in my account…coincidence? I think not.

      • CrocDundee on 01/03/2018 - 13:29
        +1

        Agreed! You need to make sure you don't end the conversation without getting the OFFICIAL confirmation. In this case, the SMS.

        Glad you got it!

  • Mr2gt on 01/03/2018 - 13:58
    +1

    Success with Dheeraj.
    You'll need to talk to a real person, Just keep asking Codi until they transfer to a real person.
    Received my sms straight away and only just signed up with telstra today

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