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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP Stores

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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP StoresAffiliate
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thirstyfordeals on 23/01/2025 - 05:39 samsung.com (9570 clicks)
Last edited 24/01/2025 - 10:04 by 3 other users
GALAXY2025
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Pre-order the Samsung Galaxy S25 range on Samsung Education Store and Samsung Portal/Government store to receive the offers.

Student store deals are:

Prices for S25 range (20% off) without trade-in are:

256Gb:
S25: $1119.20
S25+: $1359.20
S25 ultra: $1719.20

512Gb:

S25: $1279.20
S25+: $1519.20
S25 ultra: $1879.20

1TB:

S25 ultra: $2199.20

—

Want a code? Have a code to give away? Please go to Samsung Galaxy Code Request megathread.. No requests in comments please.

Note: For pre-existing Samsung device users, use the Samsung Members app and look in the Benefits section to obtain a code.

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Comments

  • sydcoza on 16/02/2025 - 16:15

    Anyone know what the current best deal is for the S25 now?

  • Formula on 16/02/2025 - 17:51

    Sent in my perfectly fine working Galaxy S10+ to Asurion, no scratches on screen itself or back of phone still have the original screen protector on that it came with out of box, Asurion has stated that they have graded it as not good working order and claim that the phone is physically damaged they have provided three links to download images of the device but have tried several times across different browsers and they won't download but it lets me download the return label perfectly fine.

    I plan on calling them first thing tomorrow morning, any advice on dealing with them?

    I took photos of the phone the day before I took it to the post office to send in, posted it in the original packaging.

    • CodeXD on 16/02/2025 - 18:21
      +2

      Ask for it back and tell them to charge you the trade-in cost of the S10+

      Sell S10+ for more on mobileguru

      • Formula on 16/02/2025 - 18:42
        -1

        Ooh good idea, they wont charge me any of the trade-in discounts i received will they?

        Am also concerned about the possibility that it was damaged during shipping to them though.

        • ShazOz on 16/02/2025 - 19:06
          +1

          They won't send your mobile back in my view.

          They are notorious for claiming good quality phones to be damaged.

          • Formula on 16/02/2025 - 19:07

            @ShazOz: Thats a pain, starting to see why a lot of comments were opting to not send devices in.

            • ShazOz on 16/02/2025 - 19:14
              +1

              @Formula: Have a read of the following reviews
              https://www.productreview.com.au/listings/asurion?sortBy=rat…

              The first review says that they intentionally damage the phones.

              • lplau on 17/02/2025 - 15:18
                +1

                @ShazOz: I always take reviews online with a grain of salt. As people are more willing to post a review when there is something in it for themselves (e.g when peeved).

                Sadly when good stuff happens, not many are willing to spend the time to make a post.

                Not defending Asurion, but just stating the facts. Interesting that not one of them actually posted photos when making the negative review (as the Product Review system does allow for that and gives more credibility to their complaint).

                People complain because they want to change the result they have been dealt…. not because they are doing it out of the greatness of their hearts.

                • 8azinga on 17/02/2025 - 16:05

                  @lplau: Agree. I would bet some of those are BS because people tried to game the system and didn't get away with it, although im sure some are true. Some people just ignore scratches and then say its in perfect condition as in their mind, it's irrelevant. You see if often on marketplace where description says perfect condition but photos show damage or see it when you go look at it.
                  Something i ticked during trade in process made it Non Good working order somehow but Asurion changed it to Good Working Order after assessment and refunded. I assume they could have easily kept it as non good working order and not refunded if they are bad as some claim.

    • cc1122 on 16/02/2025 - 19:34

      Let us know how it goes. If you haven't already let them know you have photos of the phone's condition. Might make them go back on what they said.
      I was a bit nervous they might pull something similar so i took a recording of the phone's physical condition, turning the phone on and showing there's no linked accounts/lock, turning the phone off and packing the phone 😅

      • Formula on 16/02/2025 - 19:41

        Taking a video of myself packing the phone would have been a good idea, but I do still plan on letting them know I have the pictures of the phone working and in good condition so will see what they say will update tomorrow if I get time to contact them.

      • Formula on 17/02/2025 - 10:47

        I called up and got them to email me the images showing the alleged damage and the damage they are claiming is the backpanel being lifted, which in my photos there was no visible lifting of the backpanel which as bad as it is in the image I was sent I would have noticed.

        Wrote out a nice long message as I was going to try dispute their assessment and request my full trade-in value but clicking submit logged me out of the trade-up portal.

        Debating if I just request the device back and sell it elsewhere, my only concern is that it conveniently gets lost in transit.

        • cc1122 on 17/02/2025 - 11:27

          Yikes! That doesn't sound good. Did you tell them you have photos?
          If they're acting like that, they might have damaged your phone or send you a completely different phone. Maybe try telling them you have photos and if that doesn't work, that you'll report them to ACCC?

    • quarkz on 16/02/2025 - 21:46

      They have done the exact same thing with my S9+. Claim screen is not working/has damage. Phone in perfect condition when it left. Also cannot download the images of the device.

  • fadingcolor on 16/02/2025 - 23:44
    -1

    Funny that last time when I upgraded and traded in with Ausurion took one year to reached me and ask me to send the device back to them. With current update error and holding up my refund and trade in, I decided to not send trade in and sell it to Mobile Guru and let them keep my security deposit. Got more money from Guru anyway. Now it is the matter of when they are going to clear that error and refund me. (with buds pro cancellation)

  • harmanfin on 17/02/2025 - 09:56

    Still haven't received a refund for my cancelled accessories (which I did on the 23rd before the loophole closed)

    • Sydney11 on 17/02/2025 - 10:12

      Have you received your phone?

      • harmanfin on 17/02/2025 - 10:16

        Received on the 6th Feb, also sent trade in and it should be delivered today

        • Sydney11 on 17/02/2025 - 10:21
          +1

          you should call them up and ask

    • 123nkj on 22/02/2025 - 07:31

      Same. For me they kept saying "wait 7-10 business days". Ugh

  • merchant909 on 17/02/2025 - 10:44
    -1

    My S25U Jetblack 256GB(ordered on 24th January) was supposed to arrive on 12th February but got delayed to 13th and then just stuck there, so I called Star track and they told there was a flood in the Sydney warehouse and they just submitted an enquiry on my behalf. I still haven’t received any update on it.

  • darlinghabour on 17/02/2025 - 12:48

    Do I have to pay back Samsung the amount of trade in offer if I don’t send my trade in phone to Asurion?

    • bohn on 17/02/2025 - 13:33

      they've already taken it as a security deposit?

      • ffagz on 17/02/2025 - 14:11

        I believe they will ask for $60 if you don’t return the item

    • fadingcolor on 17/02/2025 - 14:43
      -1

      If you are talking about the bonus offer, Samsung do reserve the right to do so but it is highly unlikely. There are genuine reasons the trade in do not actually work out like losing phones before sent out or smashed phone. Plus, Asurion already took the money that factored in your final cost of your new phone.

      • darlinghabour on 17/02/2025 - 14:45

        Yes I’m asking about the bonus offer

  • Sydney11 on 17/02/2025 - 16:15
    +2

    I received this email from [email protected]. It mentioned $60. It doesn't mention anything about trade-in bonus.

    Thank you for your Samsung Trade-Up order XXXXXXX. We hope that you're enjoying your new device.
    Our records show that your original device has not been sent to us as part of your recent trade-in.
    Sending your original device is super easy!
    Transfer your data to your new device.
    Unlock and disable all passwords and security features on your original device.
    Erase any data by performing a factory reset and remove your sim card.
    Take your original device and this email to your nearest Australia Post outlet.
    Australia Post will take your original device and send it to us when you show them the eParcel label attached to this email.
    Ensure you obtain and keep your lodgment receipt from Australia Post as proof. You will not be charged for packaging and delivery costs.
    Charges and Refunds
    If the condition of your original device matches what you declared to us, we will process a refund of the Security Charge in full. If your original device does not match the condition you declared to us, we will contact you.
    Please note, if you don't post your original device to us in the next 7 days, we will charge you a late return fee of up to $60, which is non-refundable.
    If you've recently posted your orginal (omg there is a typo in their mass mail) device please ignore this email.

    • CodeXD on 17/02/2025 - 16:17
      -1

      Looks like late return fee is $60 regardless of value. I got the same email quoting $60 even tho my trade in item was only worth $1.

      • phpp990 on 17/02/2025 - 16:35
        +3

        It just an automatic email and it said "up to $60"

  • Yecobb on 17/02/2025 - 18:12
    +2

    FYI -

    Used the GALAXY2025 code and attempted to partial cancel my order. Was hoping to cancel the Galaxy Buds Pro 3 order and chat advised they cannot cancel the order as it is part of a bundle. They also then advised that if I were to return it, it isn’t guaranteed that the return will be accepted and it will have to go through a case manager.

    Seems like Samsung are catching on to the loophole.

    • CodeXD on 17/02/2025 - 18:50
      +2

      I can guarantee that any partial return in an order with GALAXY2025 will be rejected. They caught on 2 days into this and blocked cancelling accessories and now we've all been rejected from returning accessories. They will only accept if you return entire order.

  • Horacio on 17/02/2025 - 19:00
    +6

    Another data point for anyone wondering about sending a patently incorrect tradein device: whereas someone got a nasty response for sending some earbuds instead of a watch, I sent a >10yo android phone that didn't match the IMEI I used for the $10 tradein value, and they've just sent the below reply.

    TLDR: They're just keeping the $10 tradein value/security charge, not threatening a late fee or reversal of any discount voucher.

    "We have an update for you regarding your recent Samsung Trade-Up order. We've received the device you sent us for xxxx. Unfortunately, the device we have received doesn't match the device you were required to send to us as part of your Trade-Up order making the device ineligible for the Trade-Up program. As a result we are returning the incorrect device to you and will not be refunding your Security Charge."

    • 0 0 0 on 17/02/2025 - 21:18

      Nice
      Ill share back to see whether they accept my earbuds

    • Sydney11 on 17/02/2025 - 21:34

      anyone else doing this… send in something else.

    • ferrar1 on 17/02/2025 - 22:09
      +1

      I might buy a broken Samsung phone (like Galaxy s7) off marketplace for 10$ and send that in instead (I put in a fake IMEI Samsung a12 in my original trade in application). In hopes they don't charge me $60. Thoughts?

      • CodeXD on 17/02/2025 - 22:12
        +2

        Save your money and send them a rock

        • ferrar1 on 17/02/2025 - 22:55
          +1

          Has anyone actually done that yet and we're successful? Ie weren't charged the no phone trade in fee?

        • 0 0 0 on 18/02/2025 - 12:05

          Make sure the rock is at least 20kg so they have to pay for shipping. You need to get your $60 worth

      • fadingcolor on 17/02/2025 - 23:45
        +1

        Heard That if you don't send anything in, they will not charge you late fee only keeping your security charge.

        • Horacio on 18/02/2025 - 10:50

          Yes that may well work out, I think it's too soon to tell for this year.

        • tienanbich on 18/02/2025 - 11:29
          +1

          if you don't send anything in, they will not charge you late fee

    • UosdwisRDewoh on 19/02/2025 - 18:15
      +1

      alright I've sent in a old phone instead of my proper phone, see what happens lol

      I was actually intending to send the proper phone but discovered the tiniest crack in corner which case had been hiding. Not worth sending it in and only getting $1 for it

  • Garbotoxin on 17/02/2025 - 20:10
    +3

    Thanks to everyone's comments regarding getting better value for well-kept phones and just cop the late-fee, I decided to not trade in my wife's old device with Asurion (S21 5G 256GB - $165) and just sent it to Mobile Monster who was paying $335. This was the main reason I didn't choose to trade in my S23 Ultra to Asurion anyway since they were only offering $550 or something like that.

    Here's the final numbers, for me upgrading from a Galaxy S23 Ultra 512GB to the Galaxy S25 Ultra 512GB

    Deductions:
    - Galaxy S25 Ultra 512GB + Galaxy Buds 3 Pro = $1048.42 (after all applied voucher codes and trade in value)
    - Including the $165 trade in value which I'm not getting back, plus an assumed $60 fee for not sending the device, plus the $20 for the $100 Galaxy eVoucher+ promo would bring this total to $1293.42

    Credits:
    - I was unable to return the Galaxy Buds 3 Pro, and sold them on Facebook Marketplace for $210
    - Mobile Monster fully approved $730 for the Galaxy S23 Ultra 512GB
    - Plus Mobile Monster code for bonus $30 for selling them devices

    For the upgrade from S23U to S25U itself, it costed me $1293.42 - ($210 + $730 + $30) = $323.42

    If I factor in the wife's old S21 (hasn't been in use for a year) that was also sold in this process ($335) then on paper it's a "free-but-not-really" upgrade lmao

    • tee cee on 18/02/2025 - 00:30

      How did you get the 30$ code from mobile monster?

      • Garbotoxin on 18/02/2025 - 01:04
        +1

        Got it in a newsletter email, I think it's generic - SUMMER-30

        • tee cee on 18/02/2025 - 08:34

          Nice. Thanks

  • lucyrenegade on 18/02/2025 - 16:04
    +1

    Just received the s25 256GB. I checked the value of the s24 256GB on mobile guru and mobile monster, and the prices have decreased considerably overnight ($500, $400, respectively).

    • 8azinga on 18/02/2025 - 16:48
      +1

      Mobile Monster already dropped yesterday, maybe late the day before that but i'm assuming that is due to the S24 sales meaning you can get one for under $500 with trade in.

    • bohn on 19/02/2025 - 11:24
      +1

      you could have booked it in prior to receiving it? that's what I did..

      but yeah I see the S24 512GB has gone down from 650 (good) to 520

      funny thing is, after the S25 being released, they actually increased the good price from 620 to 650. That was weird.

      • lucyrenegade on 21/02/2025 - 11:14

        I sold it for $550 on Marketplace, considering the asurion trade in for $510 + $60 fee, I did okay in the end.

        Edit. Yep, i should have booked the trade in before receiving the phone. No major loss.

        • bohn on 21/02/2025 - 11:17

          time will tell if you get charged that $60 fee

  • Bappy on 18/02/2025 - 16:50

    Hi All, just received our pre-ordered S25U and S25+. We are still waiting for the Buds3 Pro.

    Just wondering how we suppose to send our trade-in devices to ASURION?
    We have not received any instruction and also I was hoping they would send us return envelope etc so it doesnt cost us extra money.

    Do I need to contact ASURION to get the return sorted?

    Thanks

    • CodeXD on 18/02/2025 - 17:00
      +1

      I received an email from Asurion once my Samsung order is marked as complete.

      Now you have received your new device it's time to send your original device to us. The process is super easy!
      Steps for sending in your original device:

      Transfer your data to your new device.
      Unlock and disable all passwords and security features on your original device.
      Erase any data by performing a factory reset and remove your sim card.
      Take your original device and this email to your nearest Australia Post outlet.
      Australia Post will take your original device and send it to us when you show them the eParcel label attached to this email.
      Ensure you obtain and keep your lodgment receipt from Australia Post as proof. You will not be charged for packaging and delivery costs.

      https://samsungtradeup.asurion.com.au/

      Asurion will provide shipping label. You don't even have to print it out. I took pictures of the phone beforehand, and wrapped it in bubble wrap just in case, no box. Then went to auspost and showed them the label with barcode, they scanned it, used their shipping satchel and said that was it.

  • Kyriasa on 18/02/2025 - 20:48

    Asurion refunded me the deposit today, but still dont have the accessories refunded after I cancelled them on the first day the orders opened. I think it might be tied to the update error on the order. Might give it till end of the week before contacting support. If they arent going to give me a refund, then they can at least send me the buds

    • burningrage on 19/02/2025 - 12:47
      +1

      Suggest contacting Samsung now so your case can be escalated to a case manager. I just did that after waiting for nearly 2 weeks. You should get a case number and going from there. Yes, the problem is that the order was showing as being delivered when in fact, it was already delivered. That is also the reason why I didn't get the Asurion email as well.

      • bogstation on 19/02/2025 - 13:38

        Did you just generate the return label from the link in their original email?

  • bogstation on 19/02/2025 - 12:28

    Followed up with chat already but trade in still stuck at 'update error'. Anyone's unstuck yet?

    • Aemit on 21/02/2025 - 22:52

      yes Update error. no email from Asurion to return trade in device. wait n watch for me

  • adventurer on 19/02/2025 - 17:08

    There's so much chat about Asurion after reading so many pages. Is there any actual verified info ?

    Send wrong device = security charge + $60
    Don't send in = security charge + $60

    Is this accurate ?

    My situation is I no longer have the phone used for trade (lend to relative)
    So if i should buy a $10 phone from fleabay or don't bother, if both cases result in the same outcome.

    • CodeXD on 19/02/2025 - 17:20

      The first delivered phone was on 6th Feb iirc so if they got the 14 day email from then and didn't send it in, they would be charged tomorrow the fee.

      Too soon to know what people have been charged

      • burgo101 on 19/02/2025 - 18:45
        +1

        So I've had Samsung/Asurion contact me the day of when my new Tablet arrived, so it's clear that they know the sale of the tablet is complete and has arrived. I've had the s25 for two weeks and nothing from Asurion.

    • UosdwisRDewoh on 19/02/2025 - 18:19

      On top of earlier comment suggesting no $60 fee for sending wrong phone in, I also read T&Cs that had no mention of $60 fee for sending the wrong phone. We'll see though.

    • adventurer on 19/02/2025 - 21:16

      Looking forward to more comments of people's experience. I have 5 more days to go until hit the limit 14 days.

    • bohn on 20/02/2025 - 15:25
      -1

      I just got an email from them:

      This is the final reminder to post your device within the next 24 hours, otherwise we will charge you a late return fee of up to $60, which is non-refundable.

      I have removed the paypal authorisation anyway, but the current terms do not allow it to be charged.

      • CodeXD on 20/02/2025 - 15:26
        -1

        I hope asurion advises samsung all the accounts that used burner credit cards or removed authorisation and cannot be charged the late fee.

        This is a scumbag move and is definitely not in the spirit of ozbargain

        • bohn on 20/02/2025 - 15:27

          why?

          I have already explained to you previously when you asked, and you didn't respond.

          https://www.samsung.com/au/trade-in/terms-and-conditions/ does not provide them with the right to charge it.
          The T&C linked in the trade-in email are DIFFERENT FROM https://www.samsung.com/au/trade-in/terms-and-conditions/

          • thedean on 20/02/2025 - 15:29

            @bohn: Because you agree to it when you check out: https://files.ozbargain.com.au/upload/348872/119919/screensh…

            Not sure why I'm getting downvoted on my old post, you have to click 'accept' to proceed and we all had the same checkout page.

          • CodeXD on 20/02/2025 - 15:42
            -1

            @bohn: The T&C say they will charge you the late fee if you do not send it to them after 14 days.

            If you send it to them between 14 days and 90 days, they will accept it and you enter into the contract for sale of your device.

            If you send it after the 90 days, they will not accept your offer.

            • bohn on 20/02/2025 - 15:46

              @CodeXD: Yes, this week they have updated the terms to include it, the date at the bottom now says 2025-01_STI_OL

              I saved the webpage on Jan 31, and the document was 202407_STU_OL

              So, again, they are the scumbags, who have just updated the website with a later version of the terms after we have purchased it.

              • CodeXD on 20/02/2025 - 15:50
                -1

                @bohn: I also have both and terms 5.7 regarding failure to post, and 7.3 for late returns have the same wording.

                Here you go, comparison between the two. Feel free to upload your own copies if you don't believe me

                https://draftable.com/compare/vyKoyfudCEhH

                • bohn on 20/02/2025 - 16:11
                  +1

                  @CodeXD: not sure, but there are now 3 copies of T&C floating around.
                  2023 is different from 2024

                  5.7 says you may be charged a late fee in accordance with 7.3, but 7.3 does not say you will be charged for not returning. Only returning late.

                  I do know for a fact that Asurion is using outdated terms in their email, and, in their portal. In cases like this, I believe the most recent T&C at https://www.samsung.com/au/trade-in/terms-and-conditions/ will take precedence but we'll see what happens

                  • CodeXD on 20/02/2025 - 16:20
                    -3

                    @bohn: and why does 2023 T&C matter here lol are you saying you are going to follow 2023 T&C instead of the one you signed contract with? lol

                    You said you have 2 copies 2025-01_STI_OL and 202407_STU_OL which I've done a compare and the wording is the same for the parts you keep quoting.

                    It may have been acceptable in 2023, I don't have a copy of that T&C. However, the current one specifically has the condition that if you don't send within 14 days you will be charged late fee.

                    • bohn on 20/02/2025 - 16:22
                      +1

                      @CodeXD: I'm doing nothing
                      we'll see what happens ;)

                    • bohn on 20/02/2025 - 16:30
                      +1

                      @CodeXD:

                      However, the current one specifically has the condition that if you don't send within 14 days you will be charged late fee.

                      You mean this bit?

                      If You return Your Existing Device to Us more than fourteen (14) days but less than
                      ninety (90) days after the date on which You receive Your New Samsung Device, We will:

                      That relies on sending something back.

                    • bohn on 20/02/2025 - 16:43

                      @CodeXD:

                      However, the current one specifically has the condition that if you don't send within 14 days you will be charged late fee.

                      It does not specifically say that if you don't send within 14 days you will be charged, it says, IF YOU RETURN your device more than 14 but less than 90 days, you will be charged the fee.

                      Where is the bit about a fee for not returning at all?

                      Don't be like Trump and just keep repeating falsehoods, eh.

                      • CodeXD on 20/02/2025 - 16:48
                        -3

                        @bohn: page 10:

                        Late Return Fee means a fee of up to $60 which may be charged by Asurion if you fail to post in your
                        Existing Device within fourteen (14) days after receiving Your New Samsung Device to your nominated
                        delivery address. This fee is non-refundable

                        • bohn on 20/02/2025 - 16:51
                          +1

                          @CodeXD: Yes it may be, and , 5.7 says it MAY BE , in accordance with 7.3

                          7.3 DOES NOT MENTION NON-RETURNS

                        • bohn on 20/02/2025 - 16:54
                          +2

                          @CodeXD: Page 10 is a definition mate, not the clause that says when it is issued.
                          Page 10 defines the Non-return fee, and, 5.7 dictates that it may be charged, in accordance with 7.3

                          You need to follow the trail, not just read a definition

                          Show me where, outside the definition, that you get a fee for a non-return, not a late return of a device.

        • bohn on 20/02/2025 - 15:31
          +1

          FYI the scumbag move is having multiple Terms and conditions floating around - having https://www.samsung.com/au/trade-in/terms-and-conditions/ say one thing, and the email another.

          • thedean on 20/02/2025 - 15:33

            @bohn: Some conditions can be addendums to further conditions in the checkout process you know right?

            • bohn on 20/02/2025 - 15:37
              +1

              @thedean: Asurion are using outdated information, the T&C linked in the email is from 2023, not 2024 - which https://www.samsung.com/au/trade-in/terms-and-conditions/ is.

              I am guessing the trade-in portal is using the same incorrect information

              https://www.samsung.com/au/trade-in/terms-and-conditions/ takes precedence

              • thedean on 20/02/2025 - 15:43
                -2

                @bohn: Did you read the T&C? They cover the late fee as well?

                • bohn on 20/02/2025 - 15:46

                  @thedean: Yes, this week they have updated the terms to include it, the date at the bottom now says 2025-01_STI_OL

                  I saved the webpage on Jan 31, and the document was 202407_STU_OL

                  So, again, they are the scumbags, who have just updated the website with a later version of the terms after we have purchased it.

                  • thedean on 20/02/2025 - 15:49
                    -2

                    @bohn: But it's irrelevant, because you consent to the late charge at checkout. It's not like this fee is totally unknown, it's clearly just moving the checkout consent into the T&C's.

                    Did you not read the conditions of the trade-in at checkout? Pretty sure there is a South Park episode about not doing that…

  • mastahpee on 19/02/2025 - 21:51

    Has anyone who has successfully canceled their accessories already received a refund?

    • porleng on 20/02/2025 - 13:45

      Yes

  • Exultar on 19/02/2025 - 22:00

    My s25U order from the 25th of Jan is still waiting to be shipped. still says "shipping 13th feb", Samsung called me to apologise but no update on when it will arrive.

    • porleng on 20/02/2025 - 13:46
      -2

      Should of asked for compensation. $50 refund was offered for last year's delay with S24U blue colour.

  • KB57 on 20/02/2025 - 11:34
    +3

    A quick update about my refund case for cancelled accessory;
    I bought the phone with a case and a pair of bud3 pro and cancelled the buds right after purchase.
    I didn't receive the refund after the phone delivery and had to contact them a few times to follow up. Today, I got a call from them informing me that the refund will be proccessed in next 1-2 days; case closed!

    • harmanfin on 20/02/2025 - 16:57
      +1

      They said the same to me, but I haven't gotten a refund (phone call was on Monday)

      • KB57 on 20/02/2025 - 17:33
        +1

        That's a bummer!
        I have no reason to not believe them. Will wait for 2 days and see how they go.

    • Mregmi on 20/02/2025 - 17:47
      -1

      I followed up multiple times, they gave me 25th Feb as due date for refund. I will wait until then and will go through bank to charge back after that. We have email from Samsung to confirm the cancellation.

      • KB57 on 22/02/2025 - 10:31
        +2

        I received my refund today!

  • bluechan on 20/02/2025 - 14:48

    I received my S25 Ultra yesterday. With my $200+ of accessories. I've tried to apply to return the accessories. But the Samsung Shop app and the Samsung web site keep throwing errors. I chatted with support and they told me that: Due to order having the accessories deal applied. I would have to return the order in full. I can't just return the accessories. Does anyone have any advice?

    • thedean on 20/02/2025 - 14:49

      Sell them on Facebook. You're only trying to return them because the discount was removed from the phone. If the discount was off the accessories only you wouldn't bother.
      Samsung is aware of this loophole and have closed it now due to abuse of it.

    • CodeXD on 20/02/2025 - 14:50
      +4

      my advice is to read the comments from past week - same issue with everyone else. Sell it off on fb marketplace

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