Just ordered another S25U 512Gig today, I was able to use all the same codes, came to $1299 with Earbuds Pro's and a free clear Earbuds case, used the $1 trade in trick, also messaged samsung chat and they gave me another code and I used a spare $20 ($100 vouchure), I said to samsung in the chat i paid $100 cheaper for the other order and they said they would refund the $100 difference when the second phone arrived, gave me a reference number to claim the $100 difference. pretty impressed, Came to $1199 in the end with the earbuds pros and a free clear case. Will have to pay the $30+$1 non return fee for the samsung 4 watch "i'm trading in". I just typed a random number in the serial number field and it accepted it.
[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP Stores » All Comments
How would the refund work? Youll have to ask chat? Or is it in the form of a voucher for future use?
I got them to price match my first order and they created a case number to refund the $100 after I receive the second phone, they will issue a credit back to my ccard
Which another code did the chat give you?
Just the $400 voucher from chat
Havent got any email. Status is still awaiting dispatched
Ordered on Day 1.
Its a white s25U 256 GB in Sydney. Anyone else received dispatched\shipped info for this config in Sydney?White s25U 512GB nothing too. Ordered on day 1
Same gere S25U 512GB from govt portal.
Still shows dispatching even though ordered on day 1.Same
coming tomorrow. great timing flying on Sunday can do TRS
U gonna bring it back?
For everyone who has received tracking info, anyone ordered from EPP/student/government portal? My order from EPP (S25u Jadegreen 512G) on Day 1 still shows "Awaiting dispatch, get it by 6th Feb". No tracking info in auspost app or email.
Same . Still waiting(Sydney). S25 U 512 Jade Green 😢
Ordered from Samsung EDU store online, ordered 1x s25 512GB in the Navy Day 1, no update or tracking info.
Yes i ordered from EDU store.
Have tracking information from StarTrack now in my AusPost account for delivery tomorrow.
Ordered S25U 256 Jet Black 9:30am Day 1 (23rd Jan) with case and Bud3
Nice. I ordered around 9pm. Hopefully it arrives before the weekend.
Same
Ordered s25u 1tb jetblack from epp and still no tracking either.
yes!
Ordered S25U 512G Silver Blue on 25/01 Samsung EPP. shows "Awaiting dispatch, get it by 10th Feb", no email but have StarTrack tracking today.
Have now received tracking info in auspost app. Email from Samsung came soon after. Order status on Samsung's website changed to On the way.
mine is from EPP, coming tomorrow
S25U 256 JetBlack (23/01) and S25U 256 Grey (26/01) are just arrived. Both from Edu Store
https://imgur.com/a/2qblCfM
Brisbane - awaiting dispatch ultra 512gb with cases and watch
Brisbane S25 Ultra 256gb Green, tracking started showing in Aus Post App now, delivery by 6 Feb. Item Processed on 3rd Feb>item processed on 05 feb 2pm at Sydney> arriving tomorrow
In Brisbane too, I ordered silverblue same storage with cases no watch. Has shipped.
Ok S25U 256GB jet black on the way now. Was able to cancel the accessory so phone costed $859 only
Legend. I decided to keep the glare reduction film and ended with 880. You order on 23rd?
Yeah on 23rd
Did you get a full refund on the accessory? Others were saying they would deduct the $200 voucher from the refund
Doubt they can manually do that for so many orders and that is actually legal to withhold it. Dont fret
I'm not so sure on either count, if you break the terms of the promotion why can't they deny you that portion of the refund? And $200 for 5 minutes of overseas labour is very much worthwhile.
Whether or not they will is another matter, probably comes down to if the right people are aware it is happening .
I just asked through live chat and they said that my cancelled was unsuccessful. The price is updated on app but they said the accessory will be sent out and I still got charge for it…
Full refund, have updated invoice too
Did you cancel straight away before they patch it up or just recently?
Just before they patched it up. I cancelled on phone on 23rd itself
How did u cancel the accessory?
Called them up at around 6:30 PM on the evening of 23rd
I preorder green 1tb one on 24/01.
It shows me 06/02 can get it.
But still awaiting dispatch .
Who is same with me…status in samsung still says awaiting for me bu it's shown up In Auspost.
Suddenly this morning 2am I got the Samsung email, they said already on the way. This morning 9:30 I got the phone…
Well just got my email from samsung.
Eta tomorroew and im in regional vic528 jet black. Ordered day 1 at around 9.30am
Non pro buds 3, case and screen protectorAt last! S24U 512 Grey ordered 11.30 am on Day 1, Gov store, Sydney, 'Get by 6 Feb' for the past week or so.
Received a notification on my phone at 8:43 PM AEDT from the Samsung Store app that items had been shipped. App shows 'On the way' for all items and IMEI and Tracking info supplied. Delivery tomorrow here in Sydney.
Tracking in Startrack shows Item processed Monday 3rd at 1:47 pm, arrived at facility Greenacres NSW Wed 5th 12:27 pm, and processed at 2:53 pm, information received by Aust Post at 7:40 pm tonight.
It's also showing in Aust Post app, but I'd given up checking a couple of hours ago, so that might have been there a bit earlier.
No email from Samsung. Correction – email just arrived.
S24U 512
You waited 1 year to buy last year's flagship?
He wanted others to test it first
Sorry S25U not S24U
Ordered S25U White 512GB on Day 2, 24th.
Received email from Samsung and tracking in AU Post app. Delivery tomorrow.
512gb jetblack ordered 24/1 9am
Snowing in auspost it's being delivered tomorrow. Ordered along with buds pro, case and screen protector. No change on Samsung portal or email. Still shows get it by 7th.How to link auspost to such notifications?
Creat an account on auspost and add your details like address, phone number etc. It will link to deliveries using the same details. Download and log into the app.
I've done that as well, I imagine it's still just waiting for an update?
I hae account and app , everything up to date. Never get updates on my deliveries, unless i add them manually
@Zeee: Not really sure as long as address and name match I thought it would work. Might be worth contacting auspost for help.
@Monkey619: I have 2 Aus Post accts under different emails - same name, address, mobile. This tracking matched to the email account I used for Samsung.
My condolence
Email just came through from Samsung saying despatched and status updated on website. I can see from auspost it started it's journey around midday so hopefully we'll see more shipping notifications trickle in.
ordered on the 24th shows still awaiting dispatched and get it by 7th of Feb.
I also noticed the other order I placed the "get by" day has moved from the 7th to the 20th of Feb. so the dates on samsung order page can be postponed…
Ordered S24U Jetblack 256GB on 23rd 9pm.
Order status still showing “awaiting dispatch” ships from 6th February :(Received an email earlier in the evening from Samsung:
“We wanted to let you know that your order, AUXXXXXX-XXXXXXXX is still being prepared and has an updated dispatch date of 11/02/2024.” They can’t even get the date right i.e. 2024 🥹
S25U dispatched.
S25 still on awaiting.
Good they working till late
S25+ black exclusive color dispatched. Ordered first day of presale at around 7am.
A whole bunch of orders got picked up by startrack at midday today… seems like either their system is slow to update or somebody is mamually putting the info into each order 1 by 1.
As the tracking shows that my order was picked up at midday but samsung order status changed at 10pm.
Yeah it looks ridiculous that the order status is so delayed while it could be automatic & immediately changed after the scan…..
Thats Samsung for you 😃
I got tracking today but tracking history says it was first scanned in Sydney sorting facility on Monday (3rd Feb) at 9:20 AM.
May be it's intentionally done at the request of Samsung to start sending notifications on 5th (today) and get them delivered on 6th Feb.
Likely a embargoed shipment. Startrack allows for those where the shipper tells them 'do not deliver before 6th Feb' and startrack will work it out when to process it through the shipping network so it gets delivered on or after the date.
Last year i saw that note on my s24+ shipping label but obviously they didnt bother with following the embargo note and delivered it 1.5week earlier than release date.
weird, was just looking at the pre order of S25U page. It looks like all of the normal color showing in stock. If you add it to cart, it also says "in stock".
perhaps good sign to those who order normal colors?
Titanium black is not a normal color. Still special online color, but showing in stock.
But I pre-ordered on 23rd and still no sign of my order being shipped. So in-stock might not means its in-stock. May be just showing in-stock to let everyone place the order.Titanium jetblack shows ship from 6 Mar 2025 and Titanium black says "in stock".
Sorry I meant - Titanium Jetblack. Thats a special color and I unfortunately ordered that without realising it was a special color 😅
Update: I wrote this out earlier during today but for some reason it didn't post??
Anyway I looked more into auspost app and it gave me a tracking Id starting with EFJZ this is a Samsung tracking number and I haven't even got a email to say it's sending or being dispatched even the app for Samsung store still says the same. But auspost saying item will be delivered tomorrow the 6th and it's now at Sydney sorting facility.
So I really do believe it's coming tomorrow good luck everyone!
Also happy S25 ultra delivery day 😜
S25U Black Ti shipped.
Black Titanium or Jetblack Titanium?
It seems the "return" button is now enabled after the item has shipped. Curious to know if people have managed a return in the past without impacting the coupons used.
Maybe you try out and let us know…
In the past I have, but seems like Samsung is catching up on a lot of loopholes this year.
You can get all these coupons again anyway. Once my order is delivered, I will see if an option is shown to create a return of the Buds 3 Pro only.
Not the Galaxy2025, dropped to $100
Correct.
One silly thing I just noticed is in my order currently still 'awaiting dispatch'. Where it says Get it by XX date. underneath the 'Shipping:' was blank. I just saw both my wife and I's update to 'Shipping: free'. Probably me being just too impatient and grasping at straws
For my order, it’s showing:
Ships from: 06 Feb 2025
Standard Delivery
Shipping Charges:So nothing after Shipping Charges 🙂
Good attention to details. Mine is still “Shipping Charges: ” nothing after that.
Oh man.. I ordered Jetblack S25U late on the 25th and have an estimated dispatch of 20th Feb, seeing all these jetblack orders already getting pushed back further has me worried I might not even be getting it until March at this point.
Don’t lose hope. Should be shipped earlier than what it shows.
I ordered mine on the 29th with the same estimated dispatch date. You will get yours first lol
was at the local OW today and they got S25U on display
not sure if I am alone in this, but I think titanium on S24U feels better than the one on S25U. sides are rounded slightly on S24U, and have a bit of soft feel to them. while S25U is slightly sharper, display corners are rounded, and it's almost too smooth
I'll wait till I get my hands on S25U tomorrow
also seems that the stylus is slightly different. I could fit my S24U stylus into display S25U, but not the other way around
Is your S24 Ultra S Pen compatible with the S25 Ultra?
No
Just got an email from Samsung my order is on the way!
Ordered on release date at 3pm.
S25U - Blue 512gb.
Galaxy Watch 7 44mm LTE
Comes with tracking number, but the number is not active in AusPost yet, so either AusPost hasn't got it on StarTrack hasn't switched it on yet.Still got a S25 normal I ordered on the 31st that says ships from 27th.
Same here. Email is exactly at midnight, says Shipped.
Tracking number on order status page is not searchable on Startrack & Auspost.
It feels like email was automatic without any actual delivery event trigger.
I ordered a Samsung S25 Ultra with Galaxy Buds 3 Pro and was able to cancel the earbuds a few minutes after placing the order.
I quickly received a confirmation email for the cancelation and forgot about it.
But I just double-checked my PayPal and found out I still have not received the refund, and it's been over 2 weeks now.
Does anyone cancel their accessories and receive a refund? Is it normal to take that long for the refund even though Samsung has already successfully canceled?Once you receive your order, typically within a week.
So they will process the partial refund for the amount of the Buds 3? I Don't understand why they have to wait till I receive the phone.
No clue. But better than needing to return items after delivery.. then wait for a refund
Got the shipment notification as well - S25U Silver Blue 512GB, ordered 4pm on Day 1.
Noticed that the return button is also available now on the order page, but when I try to just click the buds to return, it also ticks the phone automatically. They might have closed the loophole!
Ahhh ok. Thanks for letting us know.
Aaaaaaaaaa. Now we face the hells of FB marketplace
Hi, is it still available?
Only if you want to, plenty of easier options available
https://mobilemonster.com.au/sell-your-phone
https://www.mobileguruaustralia.com.au/sell/
https://sell.reebelo.com.au/thanks good to know Reebelo as an additional source to price beat. I was referring to accessories - I had terrible time selling these with the S24U
Anyoje thats got the phone, have you tried night time photo mode? Apparently theres veen reports of a white banding issue https://www.tomsguide.com/phones/samsung-phones/the-galaxy-s…
My order for 25 Ultra 1tb titanium black shipped, eta tomorrow sydney.
I got the option to return ear buds individually on the page now.Thats good to know. Did u have more than 1 accessory in your order?
Got On the Way email 1:22 am - S25U 512gb Tit Grey. Aus Post app said its coming tomorrow (7th). But now, Just got text msg saying its coming today. AusPost app updated as well
Phone Day, Auspost notification for delivery due between 8-10am.
Shipped Finally!!!
Ordered on 23rd 3pm - S25U 512G Titanium jet black along with watch 7 and a phone case.
Delivery to Brisbane.Last scanned at 7.30 Last night at Sydney.Not sure if I can get it today..
Phone just arrived at my place! 😊
My one on board for delivery in Greenacre
Onboard from Greenacre as well 😀
Mine was processed at Greenacre and then sent it to Macquarie Park sort facility at 4 am. No onboard for delivery yet (Nth Sydney) but ETA is today.
@gamer3684: Thanks gamer3684 - they make it so hard. Home all day today but won't be tomorrow. Might do JB next year.
@dutton: I was in same dilemma. Should I go today or tomorrow as when I woke up in morning they had updated the expected delivery to 7th, but my gut feeling told me to stay back.
congrats! seems you are the first!
I was out last night and shortly after I checked my order page I got the email that it was on the way, and the order page had updated to on the way.
Startrack tracking showed me it had done a few things already and was due tomorrow (today) and yes, it's nearby now so should be out for delivery soon.
One day early, better than nothing.
So it looks like they were busy bees at Samsung yesterday!
Dang, my startrack tracking estimated delivery date changed from today to tomorrow…
Yeah me too.. I'm hoping to get it today though.
Just got a message saying my delivery is coming today and tracking shows it's onboard for delivery but the estimated delivery date is still tomorrow. Weird
No message but I just check tracking and it's on board despite having changed to tomorrow.
Haha same with me.
It arrived at airport @ 2:30 AM though. So I am hopeful it will still get delivered today.Mine was same. Just now changed to on board for delivery from Greenacre today
Just received my s25 and buds3 pro! Hopefully the buds3 pro fit. Was looking forward to it the most lol
Woo, it's out for delivery!
Finally shipped and got the email at 2am overnight. Titanium Black 25U. Ordered 26/1.
Startrack app says arriving today. Surprising as in Tassie. Here's hoping!
Woot! "Onboard for delivery"
For me it was showing as delivery today, got excited and this morning it changed to tomorrow (Friday).
Just received Ultra 512gb Silverblue with watch 44mm LTE.
How can I return the watch?Go to orders page and click return. Select what you want to return.
Apparently some buyers reported they do not have the option to return individual items. But some can still select individual items to return. Probably those who ordered more than 1 accessory. We need to wait and see. My order for S25U Jetblack 256GB ordered on 23rd 9pm hasn’t shipped yet and showing get it by 10th Feb
Bro just sell the watch on Marketplace, it will save you a lot of time and trouble
Onboard for delivery! So excited.
S25 ultra Jade Green. Ordered on 1st day of pre order.
Just received my Ultra 512gb Titanium with Anti Reflection. I managed to cancel the BudPro3 not long after placing the order and the delivery indeed did not include that BudPro3.
There is no paper tax invoice inside but the online version (the one you accessed via Samsung Online) does have an option to download Tax Invoice and it DOES have BudPro3 included in the Tax Invoice. However, the order summary does NOT include the BudPro3, showing the updated lower total price.
The challenge is now to contact Samsung to request for the money refund. Ozkeepskat8 above did say, refund usually happens within a week. The problem is my tax invoice is not reflecting the lower price but the order summary and the actual delivery do. I might have to contact Samsung directly lest they will think all is settled.
You ll get the refund automatically once the order is marked as completed din the backend. Nothing to stress. Did this last year.
Tax invoice won't change even if you contact them
Thats correct and exactly what happened last year when ai cancelled accessories after placing the order. So don’t stress.
Thank you @abs898 @OZBsince2018
If "it DOES have BudPro3 included in the Tax Invoice", then they may send the buds later if your online order does not show that it is cancelled. When I ordered my last new phone, the accessaries did not come in the same package as the phone.
For the S25 Ultra that I just received, my tax invoice does show that the buds were cancelled (it did as soon as I cancelled it online). I have received the new phone this morning and also a refund email that the refund has been sent to my bank.
The online order DOES show it was cancelled. I took a screenshot of it. The Tax Invoice is not.
But thanks for confirming there is a refund email forthcoming. To me, this is the important part.
received the phone and I can now return all accessories except the screen protector on the site.
Very good.
So this means only those who ordered more than 1 accessories are able to return individual items as we need to keep at least 1 accessory. Hence, those like me, who ordered only 1 Buds 3 Pro, won’t be able to return it individually.
might just need to sell it privately if that's the case, happy to be proven wrong
Yeah. That will be the only option then
I was able to cancel my only ordered accessory ie buds on call after 2 tries. I am confident if you get the right person, you can return them
good to hear there is a way
Great. Will try that once I receive my order probably on 10th Feb
Did you cancel before or after receiving it?
S25U 256GB Jet Black ordered on 9:30am Day 1 (23rd Jan) with case and Bud3 received.
Bud3 refund started
Refund started on the app or over the phone?
just on the website
Did you get the return label?
@iforumos: not yet, you have to upload 3 photos for their assessment first and then they will send the label
@Aemit: & @Section2 What photos are you uploading to assist with the return and what reason did you pick?
thanks.
S25U received this morning :)
Will likely return samsung case - yt reviews don't look great.
What are you all going with case wise?What case did you get?
Got the samsung silicone case.
The positive: Lens cut out looks good.
I got these two:
And these screen protectors
what does ur screen protector label says? mine says for S20 6.8 inches
I got the same ESR ones and it does say S20 6.8 inches. I just applied mine and it is all good
Mine just changed from ships from 6th Feb to get it by the 10th Feb, what does this mean? Still no tracking from Auspost
Think it means it will arrive by 10th of Feb
did u order on 26th? apparantly first bactch is if u order 23-25th.
you will get it by 10thOrdered day two on the 24th
What colour?
I ordered on 23rd but updated today to “get it by 10th Feb”. Probably depends on what color we ordered. I ordered Jetblack hence the delay
Ordered 29th arriving today!!
Have received S25 Ultra and also refund email confirming I received a refund for buds I cancelled online.
My invoice DID show that the buds were cancelled when I cancelled them online.
Now just hope they refund the S21 trade-in once they receive it.
did u get Asurion email already?
I just logged into my Asurion account and generated the label.
Have printed and attached label onto the padded envelope in which the phone arrived, ready to send it back.
Ah… mine isn't but the online order does show it is cancelled. I'll wait for 2-3 days then I'll make the move.
Maybe them updating their system while we were all cancelling our accessories led to inconsistencies.
Hope it works out for you!
*I was not able to cancel my second order of S25 online as they had already changed the online cancellation feature by then. Samsung agent suggested I refuse the delivery of the buds (if sent separately), so that I will receive an automatic refund for just the buds. Does anyone know if this is true? I'd hate for it to go missing. Not even sure how to refuse a delivery of buds, or whether they will be sent in the same package as the phone or not.
Did you have a cancellation email and a refund email separately for the buds?
I received the cancellation email when I cancelled it online a couple weeks ago.
The refund email was this morning, after I received the phone, just shy of 2 hours after phone delivered.
I paid through PayPal and my PayPal account does show the Samsung refund. Am now waiting for it to show on my cc.
Awesome!
That's very good!
Received mine today.
S25 Ultra Jade Green 512GB placed on 23.01 arriving today!!
Nice! I got the S23 Ultra 512gb lime 2 years ago. Really happy with it! Hope you like yours as much as I like mine. :)
Received my S25U this morning (Tas). Ordered 26/1.
just changed yo "on board for delivery" in auspost. Melbourne, here it comes
does everyone in melbs get theirs delivered from Sunshine?
Mines Abbotsford. Not yet onboard
interesting since Abbotsford seems closer to me compared to Sunshine. but then again they probably know better what routes work for which suburbs. interstate deliveries mostly come to me from Sunshine
Yep mine comes from Sunshine, onboard with driver this morning.
Only arrived from Sydney this morning, I always have positive experiences from AusPost in my area.Mine is getting delivered from Sunshine. Got the 'coming today' update from Stratrack.
I'm worried they will leave at the front door (no one at home till 6pm). I wish they take it back to the nearest AusPost and I can collect from there. Can't wait to go home.They asked for a signature when delivering mine so I doubt they'd leave it at the front door.
Received shipped email at 12:08 AM, delivered to Melbourne CBD at 9:52 AM. Titanium grey 256gb with case and screen protector.
received just now, s25u grey 512gb, from EPP store
Just got a text saying my phone has been delivered but no one is home to accept the delivery.
Theres no way they left $3k outside without a signature.Theres no way they left $3k outside without a signature.
Oh absolutely they would, right after kicking it down the driveway.
This isnt amazon lol
Maybe ill claim it never arrived and say its delivered
Maybe ill claim it never arrived and say its delivered
And end up with a blocked IMEI device? What would that achieve?
XD
You never know. They did once to me a couple of years back and left the package at the door
During COVID they stopped doing signatures and just started leaving packages on at the door. Guess they thought since its all under lock down… there shouldn't be anyone wandering the streets. haha
the order was handed over to me…but the delivery person didn't get my signature. he said he will do it himself lol
I had an order that required signature, and the delivery person took a photo of me with the parcel and said it was enough.
Got a text from Startrack about out for delivery, 30mins later, package was delivered 1TB S25 Ultra.
Cancel button has finally disappeared for me and now says get it by 10th. Titanium black +buds3 pro
Just got email saying updated dispatch is 11th…Does anyone know if the below is possible please? I placed 2 phone orders. One for son and one for daughter.
For first order, I received the phone + cover AND a refund of the buds today.
However, I was not able to cancel my second order of buds online as they had already changed the online cancellation feature by then.
Second order is due to be sent from 13th February.
At the time of trying to cancel the buds for 2nd order (2 weeks ago), the Samsung agent suggested I refuse the delivery of the buds (if sent separately), so that I will receive an automatic refund for just the buds.
Does anyone know if this is true?
I'd hate for it to go missing.
Not even sure how to refuse a delivery of buds, or whether they will be sent in the same package as the phone or not.
I can update you once I receive mine today but I'm almost certain it all comes in one package. I only have one tracking id for my order.
it comes in the same package unless they ran out of stock, and the ETA for buds is much later, then they will dispatch seperately.
Mine all came one package
Thanks all. A few years ago, one of my accessories arrived separately. I think it was the watch. Will see what happens when this order's despatched.
Dispatch 11th feb
WtfSame…
Jetblack?
Coral
Interesting. When did you order?
Titanium black, ordered late 25th.
just got an email saying sent today!
Heh - and a bunch of neggers negged my post when I shared my experience last year of having to wait 14 days after launch day to get mine despite ordering on Day 2 of preorders. Anyway at least I got mine today so I can re-share this post next year when people ask
remind us all not to get exclusive colours…
But they are the colors I want!
Did you have to call 000 to get it expedited?
Taking forever this year - ordered on launch day - Shipping on Feb 20…..
Same, 256 Ultra, Jetblack. Buds 3 Pro, Case, Screen protector. Ordered on Launch day at 8pm!
Un believable!!
Got mine early this morning.
I just called Samsung regarding the refund for the Buds 3 Pro, and the answer was they won't honor the full refund as promised and only a partial refund of $34.
I'm happy to give you $35 :D
I ordered the slim keyboard case for my Tab S9 Ultra. Was half intending on returning but decided to keep and tax deduct given I do use my tablet for work and I'm currently using a cheapo Rapoo bluetooth keyboard with it
Ordered 25/01
S25U 1TB Jetblack
Ultra Clear Case
Galaxy Buds3 ProShips from: 20 Feb 2025…. What the f
Yes, that's why I got titanium black instead, however now mines getting shipped the 11th now.
I think it just depends on stock not colour, I received the Jetblack 512gb earlier today (ordered on 24/01 from edu store)
I ordered same day for 512gb jetblack . Ships from 13 feb :(
Samesy! my JBHIFI one got here on 4th…..
Arrived Nth Sydney: S25U 512 Grey, Gov store, ordered Day 1, 11.30 am.
Until I heard the doorbell, tracking only showed 'Received at Macquarie Park processing centre at 4.17 am' and 'Est delivery 6 Feb'.
No updates of 'On board for delivery' or 'Your parcel is coming today' (I had only checked a couple of mins earlier).As I was signing, the text arrived from Startrack 'Your parcel is coming today'. So there is still hope if you haven't received an 'on board for delivery' update.
I’m also here in Ryde, still shows arriving today but no update on delivery yet still says arrived in a facility Sydney 5:20 AM
I received it today with my Buds 3. Is it possible for me to call up Samsung and return just the Buds 3? Has anyone done this and how much did you get back? Thanks
Give it a try and let us know :)
i have done it via website…return started…just for buds3. unable to select case coz its attached to the phone…
awaiting further instructions from SamsungI was late to order and Samsung had already stopped people from cancelling accessories right after ordering.
I have a feeling they're gonna stop people from cancelling accessories right after receiving by the time I get my order lol
🥲🥲🥲
When did you order? I was able to cancel 25th night
@abs898: 25th afternoon.
A lot of people in comments said they also cannot cancel any accessory despite having multiple accessories. It would only allow them to cancel whole order.
@CodeXD: 25th night I ordered ordered 2 25s for parents, added 1 case each and buds.
Then wait for the order to move to awaiting dispatch, cancel button then has option to cancel to accessories.
Anything prior to that will show cancellation of the whole order
Just tried my buds3 pro and I'm pretty happy with them Fits well in my wireless-earbuds-don't-like-to-stay-in-my-ear ears and ANC seems pretty good from what I can tell so far. Seems to block out voices extremely well but I can hear myself typing on logitech mx keys. Sound is decent as well. Still trying to find an eq i like.
If there's no connection issues in the city, I'm going to return my Sony Linkbuds S and keep these.
I have the same issue, especially with my left ear. The ONLY buds that fit in my ears are my Buds+ (because of the wing), which are showing their age.
I have buds 2 and buds 2 pro for motorbike riding and they both fall out of the ear regardless what size thingy I use or how hard I shove them in there.
Have you tried the buds 2? Do they sit in your ear better than buds 2 if you have?Nah, I've never tried any of the previous buds. I do have the buds live, Sony linkbuds s and airpods gen 2(i think) that all stay in my ear. Out of all those I'd say the buds live are the most uncomfortable although slightly, they do stay in my ear though.
Is there a samsung experience store near you? I went to one and they had a dummy buds3 pro i could try for the fit…they use a hand sanitiser to disinfect it…the price of trying on the buds3 pro caused some kind of irritation/itchiness inside my ear which is finally healing after like 2wks 😂
I actually have the buds3 coming from the jotform, but they might just take a couple of weeks.
I was going to sell because the shape is going to be objectively worse for using under a motorbike helmet, but I might go to give them a try somewhere.@thedean: Not sure how the stems are going to work for a motorbike helmet. Try going to a samsung experience store with your helmet and see if they have dummy buds3 you can try with your helmet on. Obviously wouldn't be able to tell how the sound is but at least you can get a feel for the fit.
I saw someone online that someone said only airpods (the non pro) worked for them and the buds3 felt almost the same and fit. Read that and decided to try to buy a buds3 as well.
@thedean: Only one annoying thing i'm noticing is the pause/resume music when removing/wearing the buds is a bit fiddly. Resuming music plays up a bit with spotify. …Also the triangular stem is a bit more fiddly to put the buds back into the case. I can see myself dropping them when outside
Ordered 25th, delivered this morning brisbane
Bought 512gb titanium black with standing case and buds3
Ordered my Jet Black 256 and it's been changed to the 11th. Seems jet-black has been hit with longer delivery times. I don't mind waiting a few more days as I love the colour.
Same here. Worth the wait I hope. Mine changed to 12th
Received my ultra 256GB jet-black at 1:00, I ordered on 23/01 before 6:00pm.
Got my phone and been setting it up. The Tit Blue looks not as blue as it seemed to be, but it will probably grow on me.
I hate the clear case they are doing this year so will send back a bunch I got and try the Spigen when it arrives.
I am disappointed by the blue too :-(
I can see a few listing up at eBay, lol
For buds?
Nope, the phones.
Oh people flipping the phones
Received the phone and started a return on three of the accessories. Is there any chance that Samsung could charge me the $200 voucher amount for GALAXY2025? I don't think so, right?
Why would they charge you when they can just take it out of your refund?
As in, the $200 worth of accessories were essentially free when using the voucher, reducing the price of the overall bill by $200. If I return $100 worth of accessories, would they refund me that amount, or would that make the use of the voucher null and void?
It is pretty clear that Samsung has caught onto this trick and obviously started blocking it. So it wouldn't surprise me if they decide to subtract returned accessories from the coupon first before refunding the surplus. But hard to say if they will do it this year or not.
No point asking Samsung as they will just say the latter "we will do it", when they probably don't know what corporate will do. As this has been a developing situation.
wont charge you.
The magnetic clear case doesnt seem very protective…theres a big gap at the bottom
Should have sold S24ultra to mobileguru couple of days ago. now value is down to $860 from $960..still good considering Samsung wasn't gonna give too much
I sold mine for $1,000 on FB marketplace a few days ago.
Try Mobile Monster; they offer a 5% price beat.
Sold my s24 U 512GB on eBay for 1320 and got 1210 after eBay fees and postage. Made almost 200 to upgrade to s25 U
Missed delivery, what do i do?
Drive around looking for the Auspost truck
Lol
Assume fetal positions and cry like a newborn baby
May be i should
They would have left a card and will take it to the nearest Post office. You will see an update later in the afternoon in Aus Post App. Alternately they may deliver again tomorrow
A sensible answer on ozbargain
I mean, how do you know you missed it unless you got that card? There are instructions on there.
Anyone know how long after delivery Asurion usually sends email instructions for trade in?
For my S24 it was almost instantaneous on delivery.
So no email means no return required and no late fees? 😂
Hah - no. I've read of Asurion charging even when the person never received the label. I'd give it a day or two then reach out.
@Relapse: Fair enough. Just my hopeful thinking 😆
Just hoping the email comes soon as I might forgot about returning it and being charged a late fee.
What reason and "evidence" are you all picking and uploading to cancel accessory for refund?
just got mine 😊 S25U 512 grey ordered day 1
now deciding what to do with buds3. open and try or just sell on.. they look cool
Can we try them for a few weeks and then return them to Samsung for a refund?
depends on the selected return reason.
wouldn't work with change of mind as for that reason, they say "…within 14 days of delivery and their Mobile Product is unused and in a re-sellable condition (e.g. the packaging is unopened, the seal is intact and all in-box items are in the box)."https://www.samsung.com/au/shop-faq/returns-and-cancellation…
Just set everything up, really loving the phone right now, and the buds 3 pro are soo much better than the buds 2 pro, wow. Only thing, i got the clear case and not impressed, its kind of… loose? Not the best quality
I opted for the flipsuit case. It has a clear option if you want it. Real good quality I love it.
@shabaka - isnt that for the flip phone?
They call it flipsuit but essentially it is a bumper case with replaceable nfc enabled backing plate so you can buy new back plates to put on.
nah it's just the style of the case. there's flipsuit case for S25U. fils nicely and good quality, has two backs: clear and artwork. and you can get diff artworks later on
with the clear back it's like a clear case almost, just more sturdy. default artwork is quite cool too
How they compared to nurabuds pro
@Zeee - not sure, havent tried those. I will say they are comparable/similar to airpods pro2, which i consider the best true wireless buds
Am not able to return a single item?
You can try select all item then unselect the phone. It worked for me
Has your been delivered ? Mine showed still On the Way when I selected returns.
Anyone else buy the black kindsuit? Looks more of a blue grey? definitely not black
Can anyone confirm what would happen if i send in a totally different phone for trade in?
Read Asurion T’c & C’s.
This us what it says in the trade in email i got today from Asurion:
Charges and Refunds
If your original device matches what you declared to us, we will process a refund of the Security Charge in full. If your original device does not match the condition you declared to us, we will contact you.
Please note, if you don't post your original device to us in the next 14 days, we will charge you a late return fee of up to $60, which is non-refundable.
Just receieved mine today. I was able to select the accessories as part of return. Not returning my phone though ….
So you expecting full refund of accessory?
Just tried logging in, you can't just return the buds. Selecting it select both phone and itself.
Oh well
Saw the buds 3 pro selling on marketplace for $75 lol
XD
I have sold mine at cash converters Glenroy for $100.
I reached out to support and was informed no partial return allowed. Maybe because I had only one accessory bundled
with the phonetry another customer service agent
Well im in the same boat as you.
Trying to return through the website ticks both the phone and earbuds and going through online chat is advised they won't be able to either.
Interesting of Samsung
Don't see any option to return in the Samsung Shop app or web page
Orders page just shows 'Delivered'
Bought a case and screen protector with the buds but looks like I won't be able to do a partial return
Yup…I can't see the option of return even for phone.
Same with me. Others are able to initiate the return. Why some of us are not seeing the option? Anyone has got any idea?
Did you start the return process after the delivery status showed Delivered ? I did when it was showing On its way.
For me it was not showing even when it was on its way. I thought that button would be enabled only after it's delivered.
Got the phone earlier today. Coming from a oneplus 10. Great little phone and for under 1200 it was a great deal. Was considering the oneplus 13 but at 1600 and no local support the sammy wins easily.
I see my order date has been pushed to 11th. Was ship by 6th, then arrive by 7th and now 11th
Early order of jetblack?
My jetblack 256GB S25U ordered at 9pm on 23rd now showing Get it by 12 Feb.
12pm 24th by 11 Feb. Im metro melb
Yeah jet black ultra 256gb ordered at 5pm
You definitely got the short straw. Based on ozbargain posts seemed like most that ordered on the 23rd had delivery today…
@OZBsince2018: Yeah mine got updated again at 10pm saying coming today but no movement on the tracking number
Same, I ordered at 10am on 23rd!
Waiting for flood of accessories on MarketPlace lol
Wondering if its even worth selling my S21 Ultra in the end.
Probably overkill but how are you guys taking evidence your trade in phone is working properly? Just photos? Or videos of plugging the phone in to charge etc?
take videos. Asurion are a picky and hard to deal with. they might tell u that ur device is not as per you mentioned during trade in
Sounds silly but im recording it working in the car then walking it into the post office and recording the whole ordeal.
Not leaving a $700 bet to chance if I don't have to.
Samsung support have just told me:
"As per checking here, it is not possible for us to do a partial return for the order."
Bummer.
were you trying to return the buds or whatever
i managed to start a return for buds3 but havent got any update from samsung. reading at other comments..might just use them
Did you have the option of selecting only 1 accessory for the return?
Yep, sorry, the buds and case. Reason stated was that I believe the clear case to be pretty average build quality and that I've decided to use my Buds FE for a little longer.
It was rejected because they are part of a package deal/promotion.
also on the phone with Samsung trying to return the case as faulty. i intend to use it but it gets heated very fast
@Aemit: Mine got hot while I was doing the set up and migration w/o case.
After a few hours, no longer feeling warm. Possibly lots of background optimisations and updates running initially.
Hopefully normal media or gps use doesn’t cause too much heating with this phone.Last stage of applying the film protector was confusing 😅 it felt like I was removing it. Actual film is almost unnoticeable if not for my newbie bubbles
@snorkey: i got glass protector from amazon..
Samsung said even if one of the accessories is faulty have to return whole order
Today, received my phone. Was successful in cancelling my buds, immediately post purchase. When will I get my refund from Samsung?
How were you able to cancel jus the buds? When I click on the buds, the phone also get tick.
On the prelaunch day. One of the lucky ones. I managed to cancel individual items without comprising the entire order.
Good luck with that. Last time it took me 2 months of following up every day….it got to the point I wanted to give up.
Got it in perth today. shipping shows it left sydney about 10pm last night when I got the tracking email.
Gotta say disappointed with the clear mag case. Very slippery and a lot more ridgid that I thought it'd be. Was intending to use it to wireless charge, but thinking I should have gone for a silicone one.
Anybody get a decent mag-safe case for the Ultra? I got the grip case but want a magsafe for car mount.
Did you get the Samsung clear case with magsafe?
thats shite case…going to get an ESR case
Damn I bought the clear magsafe case with my s25 ultra
@CodeXD: same here…it was overheating…called em up and said its faulty..but they want me to return the whole order
Its not overheating now…probably working overtime during set up process
@Aemit: It is perfectly normal to heat up when you first use the phone and doing transfer/installing apps.
My concern is your comment saying the case has a big gap at the bottom. Can you take a pic of it?
@CodeXD: i can. how do i post a pic here?
usually the cases have holes for the charging port and s pen and sim tray, but in this one, there are lips to hold the phone on bottom left and right and open in the middle. I can take the phone in and out of the case with the charging cable still attached. hope that make sense
@Aemit: upload the picture here
https://www.ozbargain.com.au/user/-/files
then copy the link and paste it in a reply comment
Opted for the grip case instead (just for the gimmick factor), figured there would be a better magsafe on the 3rd party market.
do they have one with a stand?
You can check this one:
A few other options also available. Just do a search on Amazon
@OZBsince2018: i looked at this earlier….some of them are made from plastic which i dont like it…thank you
@CodeXD: i was using ESR case with a stand without magsafe for 24U…but for 25U using the clear case from samsung with magsafe
Honestly looks alot like some of the more expensive brand cases you get ads for on the gram. Will give it a run, cheers.
Quadlock mag
Torras 360 spin avail in clear, black and blue. I used the clear on my S24U - no yellowing. Not cheap but great quality and having the stand is extra useful.
https://www.amazon.com.au/TORRAS-Samsung-Galaxy-Ultra-Case/d…Really tempted to go on it but the price held me back.
I swear cases are either $20 and shit or $80.
Yeah clear case sucks. Hoping they release a smart view wallet case
flipsuit pne is the next best thing, it comes with a clear back. I decided to give it a go this year, and it works nicely with grey colour
so far very happy with the phone. I wish Samsung would optimise smart switch as it's not possible to migrate across secure folder unless you half ass set up new phone first, create a secure folder there, and then run smart switch and secure folder will be an option
or I guess in retrospect one could run smart switch off the bat, skip secure folder, then create one on the new phone and run it again selecting just the secure folder in the apps section. will try that next time
Does smart switch copy over your logins or only your apps, easy e.g. do I have to login to Facebook again or is it done?
some apps will move across completely in their state, but things like Facebook Instagram various Messengers you'll have to log in again
if you have Samsung Pass on the old phone, and you've been saging logins in it, it will carry over to the new phone and you'll easily log back in again. I had issues tho restoring Samsung Pass it wanted old phone pin to decrypt things, and I provided that but it was always saying "wrong pin". I worked around by changing pin on my old phone, and then used new pin in the decryption, that worked. glitch I guess
Samsung Wallet you'll have to reactivate cards one by one
banking apps will need login and activation too
a lot of other stuff will come across fine tho
takes care of all the photos and videos which is a big chunk of work, in my case at least
Cheers mate
I don't even know they have secure folder. Gotta check that
Anyone going to submit a complaint To Consumer protection for false advertising not promising refund when it is in their terms and condition and when the items is listed separately with price… If it is a bundle it should not have separate price to allow refund.
did you get the same response from Samsung customer service only partial refund will be processed?
I was so angry on the phone and told her I will file a complaint to Cusumer protection service if they don't honor the promise.
But I doubt Samsung cares.They wont care. Their post sale service is terrible.
You should contact 9News and A current afair too. Lets start a revolution against Samsung!
Return all their products and buy phone separately.
They did not force us to buy accessories on discounted price with extra $200 off. If you still not happy just returne whole your order.Dude cmon, we're trying to game the system. Take the W's we collected.
got an email re tradein and the upto $60 fee for not returning, they link to terms and conditions from 2023, and is not the same as what is shown at https://www.samsung.com/au/trade-in/terms-and-conditions/
they gone and done f'd up
What is the difference between the 2023 and the current one?
2024 definitely has no $60 fee for non-returns but only if you return the device late.
No luck trying to return the watch. The funny thing is I actually wanted to return it to buy a Galaxy Watch 7 (rather then the FE which i originally ordered) but online agent advised that since the GALAXY2025 code was used, i would have to return the whole order.
i was going to return the buds 3 (non pro).. I wonder if they are garbage, I have never used them.
anyone else used and like them?
Received the phone earlier today and got the refund for the Buds3 Pro three hours later
Interesting, people are saying it takes up to a week. I haven't received any refund yet.
What was the refunded amount?
well done. i think it is a hit and a miss with samsung returns…
I assume your order status is changed to complete order? I was advised by Samsung, this would be the case & then refund would be triggered.
Where it says complete? All 6 steps completed and the last one is 'delivered'.
Under my account it shows as "Delivered" (Buds3 pro shows as "Cancelled") and got an email with the subject "Your order is completed: Thank you for choosing us!"
How you asked them for refund?
I was able to cancel the buds3 pro right after placed the order from my account, and as I mentioned yesterday got the refund automatically, didn't have to ask
Did anyone ordered the Samsung Rugged case for your new phone? Do you mind giving a quick review. Is it very bulky and heavy, how's the grip and look of the case. Thanks.
Check this out https://www.amazon.com.au/dp/B0DJ9V6CP6. In my opinion, it's better than all other Samsung cases.
i love the spigen cases..protective but not bulky
I bought this one and I am liking it so far
https://mastershop.com.au/collections/uag/products/uag-monar…
Too expensive
I was referring to this case https://www.samsung.com/au/mobile-accessories/galaxy-s25-ult… which was available for purchase on the Samsung website when I pre-order my s25 Ultra. Wonder if anyone else selected this as part of their accessories, and if so what are your thoughts.
It will be delivered on 13th Feb.
This review says it's not bulky: https://youtu.be/GBHGrPiuwZw
My case has just got shipped, the phone was delivered yesterday.Received the Samsung rugged case today.
It increases the size of the device very little - not bulky at all. Buttons are still easy to press. Protection looks OK - the edge around the screen is quite high - around 4mm, but the one around the three main cameras is only ~2mm high - I would prefer if it was more significant.
From ergonomics perspective, it feels plasticky and a little slippery, also the edges are a little sharp to my liking. Maybe I'll get used to it
Overall, I like Spigen Rugged Armor on my old S21 much better :-\ Will see, maybe will get another Spigen case later.
Anyone having notification issues on S25U, seems like there a quite a few on reddit.
I'm one of them.Like what? I'm having issue with Spotify not showing when I pull down notification. I have to pull down again to see it.
Pull down twice > Pencil Icon > Panel settings > Choose together
Thanks, but i had already done that. I have to pull down again to see it in the expended panel view. Is mine just stuffed up?
I was having issues with gmails not showing up. Read on Samsung Community to turn off the Auto DNS
When i am gonna receive my phone? All of you got it? Ordered first day
Colour?
Jetblck 512
I ordered first day jetblack at 10am, got an email yesterday saying it will be dispatched on 11th feb, checking the order page reflected the same, however today it changed to get by 7th feb and cancel order button has disappeared.
Edit: Just got a notification on aupost app right after posting this, looks like coming tomorrow!
Congrats. Good news it seems like jetblack aint OoS yet
So showing anything in auspos
Got the email from Samsung saying it shipped and AusPost now saying delivery by monday. Says label created on 5th.
Must be showing label created by the sender. I got the same notification in my AusPost app. Not sure it will be delivered tomorrow as it hasn’t been picked up by Star Track yet.
Anyones order showing "ships from the 27th?".
I ordered on the 31st.Yeah mine too, ordered on 30th…
Mine is shipping form 20th…. Jeeezzzz
It keeps changing, I doubt it'd take that long unless ur unlucky. Mine changed from 20th to 12th now, but until they ship, it'd probably change again
Mine is still 27th. I'll update if it changes.
Phone delivered this afternoon. Samsung website shows "on the way". Trying to return earbuds, whilst i seem to be able to individually tick the items, the final hurdle of 'initiate return' is greyed out. Seems random as well playing around with which items to tick to return as sometimes it ticks the phone as well, sometimes it doesnt. Buggy as hell…. but hey thats Samsung and one of the reasons as well why we all can end up stacking coupons. Anyone with other ideas?
Sell it yourself and dont waste staff time and delay people who actually do need customer assistance by asking 20 different people in the hope you find someone who didnt get the memo.
It's not buggy. That's how they set it but still cant initiate return so doesnt matter.
S25 512GB Blueblack delivered on 6 Feb (and ordered on 24 Jan). I received a shipping notification just hours before delivery, although the first tracking event is from Monday morning.
Is anything thinking of taking the hit from ausiron and going with mobile monster they offered me 405 for 23 plus so with late fee its 460 but with mobile monster i can get 620 are they geniune ? For trade ins
Mobile monster are genuine. I had done 2 transactions without any hassle.
how about mobileguru?
They are good. I received the $950 funds for my S24 Ultra the next day after dropping off the phone.
I just took my old phone there a few mins ago - $420 from MM as opposed to $280 from Asurion.
Take it in where do you guys have a drop of point or you just meaning the post office ?
They have an office in Melb city you can drop off at
I only concern about what they put in the line when not returning, Samsung might take away the bonus credit if go down that path. The exact line reads:
You have 7 days to return your device to Asurion once you receive your new eligible Galaxy device. If you do not return your device within 14 days, you will be automatically charged a Late Return Fee of up to $60, which is non-refundable. The Security Charge will be held until your device is received and graded. Samsung may also charge you for any additional bonus credit applied to your order.
I reckon it is a give and take, Samsung reserves the right to do so.
Received my S25 Ultra Titanium Black and Bud 3 Pros (Perth).
Does anyone know how to return the trade in phone as there doesn't seem to be any information attached
You will get an email from asurion
Thanks mate. I guess, I'll give it a couple of days before contacting asurion/samsung then.
Bit of positive news. My order that was originally set for delivery by the 7th but was then updated to the 11th has now been shipped and estimated to be delivered on he 7th again. S25 ultra Jet black 256gb, buds pro, case and film. Hopefully it comes today and other people that's had theirs delayed get a nice surprise.
Recieved my phones yesterday but order status is still on its way and have yet to recieve refund/asurion emails. Anyone else been in this situation?
Yes for me. I was able to select individual items for returns but the status Return Process Started. And delivery currently showing On the Way.
So I have an iPhone 13 registered for trade in. I can get more $$$ for it elsewhere.
So.. as I understand it, if I don't send it in I will lose the $300 pending charge plus $60.
Is there 100% no risk of this affecting my trade in bonus too?
TIANo. No impact on trade in bonus
$300 trade-in value has already been applied to your order, you’re giving it back, not losing it.
Probably you will have to let them know that you are not sending in, so you don't get slugged with $60 late non-return fee.
So have we always had to let them know we aren't sending in, or is this first time? I could have missed it as in the past people just pay a $30 or $60 no sending in admin fee?
What reason would people be giving ?
Just say changed my mind, not sending in?
@cloudie9: I m in the same boat as I have already sold the tradein device so no chance of sending tradein back. Is it that straightforward? Sorry for asking as I am new here. In NZ , i never get charged for the tradein and always use to send the tradein back. Reading about Asurion, i realised they may not refund even after sending a brand new condition pixel so decided to keep it or sell it outside. It is sold now.
have you done this before and not get slugged? wasn't sure based on how your comment was phrased
I have done it with Assurant NZ in New Zealand. The Samsung NZ or Assurant never charges a security fee and have sent phones back to them twice with no issues. Once i did a Tradein here, i mean Australia, i read Asurion feedback and decided not to send the phone back, either keep it or sell it on Facebook marketplace. now I have sold the phone and not planning to send anything back. Is it good to cancel now or wait for the time out after 60$ late fee is charged. This is my first time doing tradein in Australia.
@Emenent7426: I've had Asurion claim the security charge for the S23 I've put with my Trade In. I recieved the phone yesterday, but I am thinking that one of my parents may need the phone as a replacement for one of their older devices.
Should I contact Asurion to let them know I'm considering cancelling the trade in to avoid the late fee? They've not yet sent the reminder about sending the phone in yet
@burgo101: @burgo101 I am in the same boat mate. Need to wait for 60$ to be charged or request them to cancel. Not sure but the option of cancellation from website is now gone
@burgo101: Just ignore Asurion email. They will debit $60 from your card eventually after few days/weeks. The security charge will not be refunded, so technically your new phone is a bit more expensive than the tax invoice you received.
@double_J: And the tradeID cancellation date is 5th March 2025. So technically I am free from trade after 5th march 2025.
Has anyone been successful with refunding the buds?
I was able to (returning and not refunding yet) But until the delivery status changes to Shipped. I dont think I will recieve an email confirmation for Asurian and Returns.
Ive contacted the samsung team and they said due to the voucher that we used ($200), we won't get any money back even I return the buds :(
I think you should try with another staff (chat or phone) because if you have already received confirmation of the cancellation, they cannot just unilaterally turn around and say you won't get any money back. It's a legal document.
Someone received their refund just 3 hours after their phone was delivered, but I still haven't gotten mine after 19 hours.
Dont beleive everything you hear online.
- Abraham Lincoln
Those who are saying they got their refund are not lying. They cancelled the buds after purchasing and got the refund after the phone was delivered. Its different than returning the accessories after receiving them.
FYI regarding timelines.
I managed to cancel my Buds through the app on Friday 24 Jan around 4pm.Yesterday (6 Feb):
00:00 - Samsung : "Your order AUxxxxxx-xxxxxxxxx is on the way!"
11:43 - Delivered
13:51 - Asurion : "Samsung Trade-in: It's time to send us your device"
13:53 - Samsung : "Samsung - Payment refunded"
13:53 - PayPal : "Your refund from Samsung Electronics Australia Pty Ltd is on the way"
13:55 - PayPal : "Refund received"
14:31 - Samsung : "Your order is completed: Thank you for choosing us!" (including new Tax Receipt without Buds)How much did you get it back? When I called this morning about the refund process, staff basically told me I won't have any money back due to the voucher that I used for the accessories
The exact amount for Buds: $179.40
@WalterBiH: Oh shhhhh.. that's awesome. Did you do it through an app? I can't use an app since I bought it from the edicational store. Anyways you think I can get a refund through here?
@watupman: As I said in my post, I cancelled Buds in the app before they closed the loophole on 24 Jan. I never specifically followed up the refund (after reading stories here about the different stories given by different agents). I just waited for Samsung process to auto complete (again as others have advised here) and refund magically arrived - even earlier than I expected.
I was also prepared to cop the loss of the refund and/or Buds considering we were all gamin the system and taking a gamble.
Hope it works out for you others as well.
@WalterBiH: This is good to hear. The only problem Bud3 Pro is over $200 so not getting the money back means you're at least $30 out.
I've been advised to wait for 48 hours so I guess I am calling them on Monday. The reason is I was paying the phone using Afterpay so if I leave it too long, I might have ended up paying them all before I get the chance to talk to them about refund!!! It's already 2 out of 4 instalment being paid.
you're at least $30 out
At the same time you can easily sell it for $150+ on Facebook marketplace
@CodeXD: I saw some new ones on fb marketplace for $75 in Melbourne yesterday. Not sure you'd get that much.
@thedean: This is a fake copy and it's not from Samsung. Look at the stickers on the side of the box which are different to the original one, and also the original comes without the wrapping plastic layer. Last year like these days, the asking price on fb marketplace for a fake Buds2 pro was $50.
@Bargains hunterr: Yea thanks I realised this after. Samsung doesn't use plastic anymore.
Kinda want to go inspect it and see whats in the box.
@CodeXD: Yes but because it was already cancelled (I cancelled on the 23/01), I didn't get the bud3 so nothing to be sold.
Got my Jet Black 512Gb Ultra with Pro Buds & Clear Magnetic Case yesterday morning. Added the ESR screen protector immediately after peeling off the black protector from Samsung avoiding the extra cleaning step and finger print re-registration. Easy peasy. The only pain is having to go through all the apps that need reconfiguring as the app data doesn't get transferred.
how's the screen protector? fingerprint reader working fine with it?
im using the spigen glass screen protector and fingerprint works perfectly. no decrease in sensitivity.
@lplau could you please provide the link to buy? Thanks
@Avi0001: https://www.ebay.com.au/itm/235391329602
It's a full screen protector, with 0 cutouts for the camera.
I've had the most success with them especially with cases, fits with almost a less than 0.5mm gap (cant stick my finger nail between it) between the Spigen case + glass protector.I've found the other brands on amazon to be a hit and miss, either too small and a larger gap for dust to settle, or interferes with case (causes lifting when pressing hard on case sides)
No issues if you register prints after applying otherwise from what I've read you need to reregister prints if you done it beforehand.
Could you please provide some update regarding ESR glass protector. Is fingerprint scanner working? Please provide the link to buy?
Tried posting link but ozbargain doesn’t allow it. Search in AliExpress
you need a clean aliexpress link like this
https://www.aliexpress.com/item/1005008056981951.html
Delete everything after the .html
I have the ESR one…was easy to put on an can hardly tell its on there.
I did finger print afte installing the protector…working fine
bough on amazon
https://www.amazon.com.au/dp/B0DPFV5YQH?ref=ppx_yo2ov_dt_b_f…
Still waiting for delivery. Tracking says arrived Brisbane sorting facility 2:30am 6th Feb but hasnt changed from there since 😞
Mine was picked up yesterday, last update was last night at 5:29pm. No updates today but is expected today! Hopefully it will change to "onboard for delivery soon"
It's on its way
In transit
GREENACRE NSW • Thu 6 Feb, 5.29pmSame exact thing hopefully comes today!!
Still no update
@italianganga: Yeah same thing but still expected delivery for today, but looking at it. Probably will come monday.
Mine has an updated eta of Monday the 10th
Such a pain, received the phone but Startrack forgot to mark the parcel as delivered so my order is in limbo…. and wont auto refund my cancelled accessories. Anybody else have this issue with Startrack?
It takes few hours to see status updated to delivered in auspost.
ahhh took them overnight to do it. just checked and it is delivered. haha never had that issue before, usually it gets marked within 5-10min from delivery…… I have had some Auspost ones show as in transit even when delivered….. cuz the postie forgot to press the button
Ordered 512gb silver blue on 31st January and just got the order shipped email. Startrack tracking shows delivery on Monday. Whenver I buy something, it always gets delivered on Monday agh!
I contacted Samsung regarding the refund for the cancelled accessories, they told me to wait 3 to 5 days.
You did well, I was told 7-10 buinsess days. Everytime with these muppets. My order seems to be stuck in on its way despite being delivered.
So - I was one of the ones who cancelled the Buds but the phone and other accessories were still sent out.
Got all my stuff yesterday, minus the buds. Chased up the refund on Samsung chat
Samsung: Upon checking on my end, the cancellation status on your order is still pending. Just to set expectations, the cancellation may not push through as our system is not allowing partial cancellations on our Paradigm promotion.
I asked her what that means and I was told to "send the buds back" but when I told her I never got them as they were cancelled I was then told to wait 3-5 business days and I "should" be refunded.
ah. Looks like Samsung live chat have no idea what to do/say.
The questions are (1) On your online summary, did it show the buds already cancelled? Mine is; (2) Does the tax invoice reflect the online summary total? This is because my online summary (and the delivery email) did show the reduced amount but the tax invoice is still showing full amount with the buds; and (3) Did you receive the cancellation confirmation email? If you did, then basically it is done deal and they should issue the refund.
The primary issue is the fact that the amount you paid is > than the updated online summary total.
Yep. Took about 3 days after I did it, but the Buds showed up as "cancelled" on the order and the total price paid was updated to reflect the correct total of what was left on the order.
So yeah - All invoices and orders match what I go, just not the ol credit card..
I got an app notification and email today saying the buds were refunded
Going to try sending back the cases today too
My order is still On The Way but now I have an option to return just the buds in the Order page. Is there a risk that I won't get refunded if I return the buds?
Got buds 3 refunded in my afterpay despite no email confirmation. Great deal!
Good to hear, that's promising. When you say no email confirmation, you mean from samsung? of afterpay?
More details needed.
Did you cancel soon after placing the order (eg: before 24th Jan)?
Who did you talk to?
I shared some details with my refund see comments+replies:
https://www.ozbargain.com.au/comment/16238485/redir
didn't have to ask at all, but I did get a "Samsung - Payment refunded" email followed by the order completed email in less than a hour.
and my order was placed on the 24th
Nice! Maybe there is hope after all lol
With all the issues on refunds and such, I think this is the last we see of the good ol accessories cancelation after order made for next year… It was a good ride..
Especially with the snowflakes getting all upset about it and saying they'll report Samsung. It's clearly a bug that the accessories discount comes off the Phone and not the accessories, moving forward Samsung will definitely fix it given how much pressure people are putting on CSA's.
This is why we can't have nice things honestly.
Yep, typical entitled behaviour you see everywhere these days.
quite a few people at Mobile Guru this morning lol
Funny thing is from when the preorder started mobileguru has increased the prices of the s24. Base has gone up from 650 mint to 670.
Ive booked it in to drop off. Did they do a cosmetic assessment?
They gave it a quick lookover when I dropped it off but said a full assessment will be compelted either later today or Monday
wondering if I should bother dropping it off or just send it in.. both are annoying for me ;)
@bohn: Probably not a heap of benefit dropping in person. Piece of mind that it wont get lost in the post is nice I suppose.
I booked the trade in nearly 2 weeks ago so needed to get my old phone in today to maintain the price I was offered at the time.
Silver S25 256GB w/ white Buds 3 Pro ordered on Day2.
Was on "Awaiting Dispatch" and "Ships from 06 Feb" till yesterday morning when I got email from Samsung saying it will ship from 11/02 and the status in the app changed accordingly.
However, yesterday arvo status changed to "On the way" and "Get it by 07 Feb". Also got "Label created by sender" in AusPost app. No movement since, but hopefully will get it today/tomorrow or Monday here in Sydney Metro.
My order status is showing "Get it by 11 Feb 2025", but progress still showing "Awaiting dispatch".
No emails with tracking received.
Anybody know the likelyhood I will actually receive by 11th Feb?Anyone get the screen protectors? The samsung ones are leaving lines in the middle of the phone :(
Yes, they went away for me overnight. How long ago did you apply it?
About 2 hours ago - I hope that is the case
Yeah, just wait until morning! Also, make sure to squeegee the screen thoroughly.
Get the ESR ones from Amazon, bloody easy to apply.
Do they give screen protector by default? Or have to buy separately?
You have to buy it separately.
Highly recommend ESR screen protector, using it on my phone now.
I like the samsung ones because they're anti glare, are the ESR ones similar?
Also curious if the ESR ones are anti-glare
If you watch the Samsung video they give the QR code for in the box, it tells you that you will get a slight middle line which will disappear within 24h.
Mine disappeared within about an hour when I put it on yesterday.
I used the same protector on my S24U for a year - no peeling, nil issues, and antireflective.Had no idea there was a video instruction…
I had the same issue when I installed the first screen protector. I thought I'd messed it up, so I removed it and installed the second one. I still had the same line in the middle of the screen. It was quite annoying, but since I had no more spares, I just left it as it was. Fortunately, the line had disappeared this morning. I wish Samsung would include a note about this issue in the instructions.
Do startrack ship over the weekend? Contemplating trading in my S24U to Mobile Monster before I receive the S25U….
Yeah looks like they do
Startrack does offer their premium service for Saturday deliveries.
According to my package, it has PRM on the CONNOTE, so samsung did pay for premium services.thanks mate
Mine is in transit too but I don’t think it will be delivered on the weekend. Most likely on Monday.
Mine is in transit too but I don’t think it will be delivered on the weekend. Most likely on Monday.
Got my refund email yesterday, says refund for watch should reflect back in my account in 3 days :)
when did you cancel?
On the evening of 23rd via phone call before Samsung closed off the loophole.
I'm half happy my order says Ships 20 Feb. Seems like everyone here can suss how to deal with all the returns. Although I'm not 100% sure if I will return anything, though I am leaning towards returning my protective film and clear magnetic case and getting something different/better from ebay/amazon. Probably planning on keeping the buds3pro I ordered though.
Though I am a bit confused as to why my order says 20th Feb, when I ordered Day 2 (24 Jan 2025)
Jet black?
Yeah, though I kinda wish I had got the normal black one now with the non-black sides.
Anyone know what asurion charges for non receipt of trade in device? Dropped my trade in at the gym yesterday now theres an LED line on it 😒
$60 if value of phone is over like $10
Supposedly they don't charge you for not returning the trade in device since they updated the T&Cs in July 2024. There's been a lot of discussion in here but I don't know who's right.
When I didn't return the device 3 years ago, they did charge me $60.
Boo. I received the phone ystd and have 3 accessories in the order. I was able to select 2 accessories for return on web & app and requested refund, change of mind, uploaded pics.
Just got an email reply that request for return has been REJECTED as null :(Anyone successful with return after delivery?
Thanks for the update. I was worried that selecting Change of Mind would not be good enough.
Technically Change of Mind should be enough. As they do allow for that.
However since they caught onto the promotion hax….. they look at the coupons being used…..
what case and screen protector would your recommend? the ones on the samsung shop are good?
wished people would just look though the thread…. view all comments then search. its been asked like 100 times.
I'm using my S24 case. fits perfectly ;)
I'm using my s24 s pen, fit perfectly and bluetooth is working ;)
Now my S25 Ultra looks like the S24 Ultra.
I got flipsuit case. it looks funky but it looks and feels very solid. has 2 interchangeable backs, too, one can choose which one works better for their colour
I liked it so much that I got a "rugged" flipsuit version from Amazon, it's coming from US. hoping that its interchangeable backs are the same and I would get more choice lol
Sold Buds on MP for $200.
End price for s25u and screen protector ended up being $230 with trade in.
Happy days.
I got a feeling this will be the last year that we will get these awesome day 1 deals…. as they have caught on to the accessories trick.
I managed to get S25+ 256gb for $625 with no trade in.Sold Buds on MP for $200.
Buds3 or buds3 pro?
Buds3 pro.
Buds3 werent enough for the code.
Got my S25+ yesterday with the Silicone case and Buds. The case is a lot better than i expected, and the buds are a good upgrade from the gen 1's.
Stoked with the deal and hope we can keep doing this every few years cuz i hate paying retail!
buds3 not pro?
the reviews on them didn't look great to me.. I haven't opened them yet
Mine arrived yesterday along with the watch 7
Request for return has been "Rejected as null". Coding error that accidentally makes sense.
lol
Did they reject on their website or email? Is it reject straight away? I started the return yesterday on the website and haven't heard anything back yet.
What reason did you pick for the return?
It took just over 24hrs for the rejection email to come for the change of mind return request i submitted on their website.
I return Buds 3 for lower price found and case for change if mind. Still haven't heard back yet
my bud3 return initiated but its been 2 days…havent heard anything from samsung
@Aemit: what return reason did you pick? and what pics did you upload for evidence (i did pics of the box in a few angles to show unopened)?
My Watch7 return has been sitting as 'Return Started' for ages, so I'm selling it on Marketplace instead.
Selling it today. Only listed it last night. Listed it for $325
@pyramid: I assume their return process is similar to other companies, where once they approve your return request, they provide a set timeframe for you to send the item back. If the item isn’t returned within that period, the return request is automatically canceled.
My delivery was due for today but it has now moved to the 10th. For the people that have received their phone and earbuds, were you able to return the earbuds and get the full refund for the cost?
Boy or Girl?
Congratulations 🎊
Phone arrived today, However not planning to send my phone back to ausion for the tradein.
Whats the best steps to take here regarding contacting them to say 'its not coming back'Was thinking about how to deal with Asurion for them not following the T & C in charging the $60 while they have no right. Probably people can get together and lawyer up for a class action, I think.
what gives the impression they don't have the right?
it's clearly written in the samsung trade-in online page when choosing the trade in option….
"Samsung Trade-In Online: You must send in your trade-in device within seven (7) days of receiving your New Samsung Device. A refund of the Security Charge will be processed within twenty-one (21) days following receipt of your trade-in device and the successful completion of Asurion’s assessment process. If Asurion determines that a Mis-Grading Device Fee applies, you will be given the option to either accept the Mis-Grading Device Fee or have your device returned. A Late Return Fee of up to $60 will be charged if you have not sent in your trade-in device within fourteen (14) days of receiving your New Samsung Device. The Security Charge, Late Return Fee and any other applicable fees relating to Samsung Trade-In will be processed by our third-party provider, Asurion."
What gives the impression they have the right?
First, you are not bounded by what's written on the website but the terms and conditions. Second, if there are any discrepancies between what's on the website and terms and conditions, it's the terms and conditions that should be followed. Remember, when you checkout, there was something saying that you agree to the terms and conditions but it did not state that you agree to something written in another samsung webpage. And what you quote include "up to $60", it doesn't mean automatically it is $60, the contracting parties should then refer to the terms and conditions to see whether the conditions are met for the late return fee to be charged.
Interesting
since you seem to be so sure, you hopefully got the exact t&c's before you agreed to go ahead with the online trade-in t&c's and aren't referring to the in-store trade-in t&c's.
does it differ from https://images.samsung.com/is/content/samsung/assets/au/term… ?
usually ozb's try to do very low device value like $1-$10 if they don't intend to send the device so that non-return fee (also referred to as late return fee in some emails) is $30.
@snorkey: I read that some people suggested picking the lowest value device, this year it is $10 and last year was $5. That's because the lower this trade-in amount, the higher the 5% app discount will be. And some people even trade-in non-exist device with IMEI generator.
@vchung916: kinda easy to lower the value of any device at the stage where they ask about the device condition if one wants to forcefully reduce it.
For $60 you want to initiate class action? How about samsung changes it from next to say they will charge back trade in bonus?
Yea its quite funny how people lawyer up when they feel like they arent getting the better deal…
If companies had the same mentality then would be funny seeing them recovering all the trade in bonuses for people who didnt send it in….
Anybody who isnt planning to send in a device for trade in should have factored in a potential admin fee for Asuran. And if you cant afford that then maybe you should have considered not buying the new phone.
Lol i remeber reading a article of a guy going bankrupt on the sole principle of being right and taking out loans to pump into his law suit….
That's exactly where this will go, honestly people just need to stop. Half these deals are because of loop holes (accessories discount coming off phone, trade-in bonus not requiring an actual trade-in).
What is wrong with people honestly, loop holes exist because they require more effort to close than impact they have on the business.Now people who are using them are talking about class actions? wtf is wrong with OzBargin community. BE GLAD the loophole wasn't closed years ago and stfu.
Greed has no limit
@U30004: Indeed you are correct.
Honestly it shows how small of a community OzB is that Samsung has ignored this for as long as they have. I guess based on half these comments we are counting down the days on trade-in bonus without a valid trade in.As a software dev, it really only needs a few more API calls and a couple T&C changes to hold the trade-in bonus on the card as well as the device fee to avoid people taking advantage. If people start contacting lawyers it will be cheaper to spend the development time on that than deal with this again.
I can just imagine how sad their little lives are.
love how @vchung916 stopped replying to this thread lol. Dude you need to stop being greedy, buying a ~$2k phone for > 50% off on launch day is already good enough. If you are so strong on the T&Cs and being "right", you should pay the full price and dont go through loop holes. You are contradicting yourself. Nobody is forcing you to buy this phone and you dont have to buy it through this way.
@tenoclockfindu: Are you waiting for my reply? Thanks for your patience.
I think there might be some confusion about what's contradicting. I'm highlighting that according to the T&Cs, there should be no late return fee for non-return, which aligns perfectly with the spirit of getting a good deal. I'm advocating for paying less, not more. Suggesting that I should pay full price, as you've done, seems at odds with the idea of seeking out bargains.
Of course, no one is forcing anyone to purchase. I choose to buy through this method because it represents a price I'm willing to pay, not the full retail price. It's about making an informed choice based on the terms provided, not exploiting loopholes but rather understanding and using them as they're written.@vchung916: Then you might be missing the part in the terms and conditions where it mentions that bonus' connected to 'trade-ins' will be invalid if no trade-in is sent in. Something which they've not enforced, so you might need to read a little closer.
It's a loop hole, be happy for it and stop complaining.
@thedean: There is no such clause in the terms and conditions. The phrase "trade-in bonuses" only appears in Clause 14. Definitions.
@vchung916: @vchung916 the whole deal is literally about trading in a device in order to get the bonus lol
Can someone share thoughts on how they are initiating the returns ? Is it from "Orders" page or somewhere else ? On "Orders" page I see status as "Delivered" for mobile, watch and case. But don't see option to initate return. Not even for phone or for whole order return as well.
Can Samsung force customer not to return the order and change website UI like this for some customers where as it works for others ?
I am using this url : https://shop.samsung.com/au/multistore/auepp/samsung_perks_a…
There is no point trying as your return request will be denied.
How come. I ordered the watch thinking it's a good deal for 7 series and I wanted to keep it. But later on came to know about all the battery draining issues on specific model. The product is promoted which is not working well. Why can't one return it.
well you should be able to return it by itself if it's not part of a bundled order where GALAXY2025 was used. Else, they are requesting for the whole bundle to be returned.
Working well is subjective though.
And how can you known its not working well when you havent used it.The problem with the internet is people get their motivation to post something when it is negative. So you often find more negative than positive.
7.1Samsung offers a change of mind policy if you purchase an Eligible Mobile Product from the Platform. For the purpose of these Terms, “Eligible Mobile Product” means a Samsung smartphone, tablet, wearable device or accessory related to such a device, that you purchase from the relevant Platform. The change of mind policy is not available for any TV & AV products (including TVs, soundbars and monitors), home appliances (including washing machines, refrigerators, vacuum cleaners, microwaves and air purifiers), computing products (including monitors and SSDs) or any other Product that is not an Eligible Mobile Product. If you wish to exercise the change of mind policy, you may cancel the Contract and request a refund or exchange, provided that the following requirements are met:
7.2If you wish to exercise the change of mind policy, you may cancel the Contract and request a refund or exchange, provided that the following requirements are met:
7.2.1 the relevant Product that you are seeking to return is an Eligible Mobile Product;
7.2.2 your claim is made within 14 days of delivery;
7.2.3 you contact the Samsung Customer Care Team on 1300 362 603 or visit the order self service section of the My Orders page here to lodge your request for a 'Change of Mind' return;
7.2.4 you make the Eligible Mobile Product available for collection and inspection by a Samsung Authorised Agent;
7.2.5 the Eligible Mobile Product is unused;
7.2.6 the Eligible Mobile Product's packaging is un-opened and the packaging seal is intact;
7.2.7 the Eligible Mobile Product's packaging is not damaged; and
7.2.8 the Eligible Mobile Product is in re-sellable condition.
7.3In the event you change your mind and the Eligible Mobile Product packaging has been damaged, unsealed, unboxed and/or the Eligible Mobile Product has been used, or the requirements in clause 7.2 are not otherwise met, Samsung is unable to offer a remedy under clause 7.4, so please choose carefully when selecting your Eligible Mobile Product, and when deciding to open packaging following delivery.
7.4If you meet the requirements of clause 7.2 you can request a full refund of the price paid for the Eligible Mobile Product or an exchange. Exchanges may be provided in a different colour of the same model. Refunds can only be made to the original payment method that you used.
Excellent. My item is unopened, unused and has product issue.
7.2.3 you contact the Samsung Customer Care Team on 1300 362 603 or visit the order self service section of the My Orders page here to lodge your request for a 'Change of Mind' return;
For me & many others, that self service section doesn't show option to initiate the return.
How can you know it has a product issue if you haven't even opened or used it?
Was bought as a bundle so based on comments of people who got responses, you'll either have to send it back as a bundle with phone or they can deduct the galaxy2025 code from refund.
I just check EPP quota is now limited to 3 devices in every category. It was more before.
Is anyone noticing any unusual battery depletion in the base S25 models since released? I did Smart Switch, and I'm noticing it seems to be depleting quicker than my s23- I may be overthinking it, but perhaps its early days with it learning battery usage?
It happens for first 24-48hrs. Should be normalised soon.
S25U 512gb jade green delivered today, ordered 24/01. It was sitting on "awaiting dispatch, get it by 10 Feb" for some time until finally it changed to on the way on 05/02.
Happy that I went with just the phone especially hearing some are having trouble returning the accessories. Got it for $802 with S22U trade in.
Does anyone know if I send asurion an old phone I've got rather than the iPhone 13 I had said originally I will avoid the $60 charge? (But lose the $300 security deposit)
i don't know.
seems like a possible workaround.see In-eligible Device and Mis-Grading Device portions of https://images.samsung.com/is/content/samsung/assets/au/term…
you might end up with not losing the whole security deposit or getting back the incorrect old phone.
Jetblack 256gb ordered at 12pm on 24th is now on the way! As of 11:40 aest
For a delivery on the weekend? What state you in? My was pushed from 6th to 7th to now 10th
Mine is in transit too but I don’t think it will be delivered on the weekend. Most likely on Monday.
Lucky you.
S25U Jetblack 256gb ordered around 5pm on 24th changed from "Ships from 13 Feb 2025" to "Get it by 17 Feb 2025"received boths phone today at 11am AEST (both ordered on 24 Jan). Jetblack is beautiful.
The refund of Watch FE has hit my account. Thank you Samsung for the great deal 😀
anyone got buds3? non pro. thinking still should I sell or try them. are they any good?
heh I asked the same thing. I am wondering about it… mainly just for audiobooks and calls - the reviews I read said for calls they are not that great but be nice to get some opinions from ozb.
yeah let's see if someone responds. I have buds FE and sounds (no pun intended) like they are a better fare overall.
Yeah I read the FE are good for calls etc
A few comments on previous pages suggest these are pretty good for music and ANC, as well as fit perfectly. I am keeping mine definitely
Not that many open ear buds have ANC at all.
I checked reviews before I placed the order. Biggest difference was that Buds 3 pro have the tips making it easier for the earbuds to stay in your ear.
I still use my buds2 for the gym and they sometimes do fall out so i opted for the tips as an upgrade
Only 1day, my clear case already got 3 scratches…
I only put my phone in pants pocket…Get this one. I have been using these for all my phones and was never disappointed
Following up to say thanks for the tip.
Still waiting for my Samsung Grip Case from JB to arrive and got sick of going caseless. Bought this and its great. Beats paying $60+ for similar name brand cases.
Do I need to be home to sign for the phone from StarTrack or whomever? Can a family member sign on my behalf or they need my ID?
Anyone at the house can sign
For those claiming TRS, do I need to request a specific invoice from Samsung, or will the one they initially provided be sufficient? Also, at the TRS office, do I need to present the item, and does it have to be sealed or in its original packaging? I haven't claimed TRS in a while, so just want to clarify. Thanks!
Don't think it needs to be in original packaging
thanks!
You need to be able to show the item. If the invoice $$$ is over $1000 then it must have your passport name on it. So if you have first middle and last name then receipt needs all of it.
thanks! name on invoice matches my passport, so i assume i can just show the tax invoice from samsung since it shows the ABN, GST, etc?
This is sufficient. It's a simple process but make sure you prepare enough time in case it has a queue for claiming TRS.
You will need to install Australia TRS app in which you will insert details of claim related to invoice and it will then generate QR code which they will scan at the counter while claiming at airport.
What if you also made a return (the buds). I assume you would make the claim on the phone alone and not the total invoice? Am I correct?
EDIT: ignore, I noticed I received a new tax invoice, without the buds. Cool.
Be aware if you bring it back into Aus, you may have to pay the TRS back!
You only have to declare it as duty free. Depending on what you paid during pre-sale, it may or may not fall under your individual allowance of $900.
What will happen if i dont declare on the way back, then pass the security check …
Straight to jail
@abs898: Nah mate, I watch Border Security all the time - its a hoot. Most (80%+) of the people they stop are for food/seeds/etc etc. And a couple of episodes on someone brining in loads of Ciggys. That said, if you bring back an item over the duty free limit and they catch you - well GAME OVER….
when you come back… it is "used phone". not new anymore.
claimed TRS no issues for my S25U with Samsung invoice
pre entered everything on their site, there was a tiny queue at melbs AP, took 1 minute to get all done. claimed the phone and the case (buds were already sold).
needed passport, boarding pass, phone itself (they took 1 look at it) and printed invoice, that's it
did u have to bring the box with u at the airport?
nope no boxes
Has anyone had success delaying the scheduled delivery? The delivery date and trade in due date are going to be a bit of a headache, and ideally I'd get Samsung to hold dispatch of the order for another 10 days.
Chat support couldn't do it, and Asurion wasn't helpful extending the trade in due date either (to avoid the late fee).
You can avoid / miss the delivery and it will then be taken to a nearby Australia Post Office, and you will then have 10 days to collect the package from them. It won’t be marked delivered until you collect it.
Ahhh ok, that's good to know. So the 14 days for sending in the trade-in, starts when the delivery is received - not on the dispatch?
Thats correct.
Received items on 7th Feb but the order status on Samsung web is still showing 'On the way' as of today 9th. So I haven't received the refund for the cancelled Buds (paid with Afterpay) nor Aurison email yet.
I've just noticed that the tracking number shown on Samsung web order status (#…18) doesn't match StarTrack's (#…19). Hence when I pressed on Track Item button, Samsung shows only "5 Feb shipping info received by Australia Post". Is this normal?
I'm afraid that Samsung status might be stuck at 'On the way' forever due to this different tracking number.
I’ve been seeing reports online about the Samsung S25 overheating, and I’m wondering if anyone here has experienced or is currently experiencing this issue. If so, how severe is it, and have you found any fixes or workarounds?
All good here…great phone so far
only overheating when setting up…first couple of hrs
How do I avoid late fees from Asurion?
Im not planning to send any phones.
Or can I send different phone from what I have put as a trade in?What packaging is everyone sending their original trade in phone with?
According to the email instructions you show AustPost the email and they generate the label. So Im assuming you provide a box big enough for the label or do they supply that as well?
Na….you take phone to auspost…they pack it.
I traded in galaxy watch 5 pro but sending them a dead fossil. Should be fine for $1.
you might as well send them nothing
No, device not return fees and ineligible device fees are different.
It's $30 for no trade in or ineligible at $1 trade in value
@abs898: 'In-eligible Device Fee means a fee which is up to an amount equivalent to the value of Your unique Trade
ID (excluding any additional bonuses offered).
Late Return Fee means a fee of up to $50 which may be charged by Asurion if You fail to post Your Existing
Device to Us within fourteen (14) days after the date on which You present Your Trade ID in Store. This
fee is non-refundable.'@Mregmi: i traded in my dead phone for $30. if i dont sent it, are they gonna charge me anything on top of the security deposit of $30?
You can send them a rock. It'll be considered In-eligible device. They'll charge the in eligible device fee, which is equal to the security charge. And the best part is that according to 7.2 (a) (iv), they need to return Your In-eligible Device to You. A pretty good way to stop Asurion from wrongly charging late return fee for non return.
No emails from asurion yet. Phone was delivered on Thursday, how long did everyone have to wait to hear about the trade in? Also my trade in phone was assessed at $10 but I just noticed the back of the phone has some damage. What's the best course of action?
Check what does it say in your order status under Trade In
Just says confirmed.
My s25 was delivered Thurs morning and I got the email the same day early arvo. The email subject is: Samsung Trade-in: It's time to send us your device.
With the reported and youtubed bad reviews of the clear case - (doesn't raise above camera lens, and open front bottom with no protection) do you think there is an option to return them as not fit for purpose?? Not change of mind, but crap protection. I did use the Galaxy2025 coupon worth $100 and ordered a power adaptor too. I ordered 2x phones, so 2x clear cases.
it's a sh#t case that's true.
Fit for purpose needs to match the description of when they sold you the case. Which in the description it mentions about style, but nothing about being drop tested, or protection.
Therefore according to what they advertised then it doesn't actually fall within "not fit for purpose"
Case is slightly above the camera lens otherwise you end up with a bulkly case. The only issue i have is may be the grip. Slippery smooth.
I ordered the clear case and then also ordered the clear magnetic case as a separate order. I didn't bother opening the magnetic one after i saw how rubbish the regulare clear case was, and I've now opened a return request.
If i decide to go down the magnetic case path I'll buy something nicer.
How is everyone's refund tracking? I have 2 orders, cancelled accessories for refunded the same day for one of them. Email from Asurion at the same time as well.
For the other, I have UpdateError written under the trade in, and no email from Asurion either so looks like it's stuck somewhere and hasn't been marked as "completed"
I've received nothing, from asurion or Samsung.
Check your order status, what does it say under 'trade-in'
Yes, says update error like yours
@bogstation: Yeah, so I reached out to chat earlier; the guy said something along the lines: these refunds need to be processed as accessories were cancelled with promotion on them, lol. I'm not sure why one order got through and the other stuck.
I guess we have to wait for at least 5 business days before reaching out to Samsung.
Did you cancel accessories?
My order seems a little different. Delivered in the Samsung app, "UpdateError" under the trade in, however, I did get the Asurion email, but no refund or completion email yet.
Yup, so that is stopping orders from being completed in the backend. So until that moves, refund might be delayed
Any ideas what the misgrading fee is? Just wondering what they'll do if my device has damage. Is it just get difference between the valuations?
Argh, Startrack has seriously gone downhill. My parcel arrived at the local hub at 5:30am this morning and it's going to sit there all day and get delivered tomorrow rather than today.
that's why I like parcel locker lately.
mine arrived at the PO at 10am, and obv missed going out with a delivery driver, but if it's a parcel locker you can pick it up as soon as they put it in.Scratch that. They just sent me a message saying it's coming today. Stupidly, their tracking still says estimated delivery by Tuesday despite being onboard for delivery.
Talk about first world problems ffs
If you have forgotten, this thread itself is about first world problems LOL
Get off your high horse and go elsewhere if you are upset.
For those of you interested with updates regarding the return of accessories in order to obtain a refund, I have some update today
I ordered the S25U with 2 accessories which one of them was the BudPro3. Managed to cancel that immediately after the order which resulted in the Order Summary being updated to show the BudPro3 was cancelled and I received the cancellation confirmation.
Received the phone on 6/2/2025 along with 1 accessory so the BudPro3 was never delivered. In fact, the "Your Item is On the Way" email did not show they would be delivering the BudPro3 so all was good.
Unlike many of you lucky ones, I did not receive an email about the refund. So I chatted with them where they said to wait for 2 business days. As of 07/02/2025, the Online Summary status has changed from "Shipped" to "Delivered".
Today I chatted with them again and they investigated my order. Turned out my order was still showing as "Shipped" at their end (despite at my end, it showed "Delivered"). So that is the reason why they haven't processed the refund. It has not updated the status as yet. It also explained why I haven't received any Asurion email about returning my traded-in phone as yet (normally they are very quick at this).
So another 5-7 days said the man.
I'm curious about that as well- I've had the new device for nearly 5 days at this time; yet no email from Asurion about returning the device. Should I wait until I hear from them?
Half considering selling my trade in device elsewhere for a better return.
I think it goes something like this. The theory is supported in above comments as well.
Until their system flagged the delivery as complete, they won't trigger the Asurion's email. And because the delivery hasn't been updated, there is no cause for them to provide refund as yet. A few people did mention above that refunds do trigger a few days after delivery and we should just be patient about it.
This situation does support the theory. As soon as I heard the guy said, "It's still showing as 'shipped' on our end", I knew straight way why Asurion hasn't sent me that email yet and also why they haven't refunded me as yet. So I was happy to wait a bit further.
my order been updated to delivered, return started for buds3 but nothing from samsung
and no email from Asurion to send trade in device@Aemit: How do you start the return for the Buds3? I am trying to return them but can't see any button on the order page to do it. I thought I saw it but can't find it anymore.
Received my S25 Ultra 512GB. Opened the box but haven't set it up yet. Its a slightly big phone for me, probably would've preferred S25 512GB. Now I am thinking I should have gone to JB prior to ordering to check the phone in person.
Thank you.
note some people are reporting that base model s25 overheat from new processor (likely because the base and plus dont have the 40% larger vapour chamber)
@OZcheepsk8: Has anyone made any general comments on the battery? My battery in the first 24-48 hours was showing worse signs than my S23
@burgo101: Coming from an S21U the battery is amazing.
Remember battery usage will be bad for all new devices on the first few days / week. All newly installed apps are awake, the phone is learning usage patterns, and people use new phones more.
For me, I am about 4-5 hours screen on time a day and I am getting 35%ish left at bed time. It's the best battery life i've had on a phone ever.@burgo101: It's usually like that for a couple of days while it learns your usage i think. I upgraded from a base s23 to base s25 and battery seems to be an improvement. Got 6hrs 13min sot (battery at 44%) on the second day of using my s25. This was with ~7hrs spotify playing on the background with bluetooth on. Although i tend to keep my screen pretty dark but I was using about google maps with brightness up to a max for ~1.5hrs.
@burgo101: this is very normal. I've upgraded multiple times since the S21 and each time its done this for first few days. after a week you will see the improvement.
Samsung just called and advised that they can't refund the accessories that I tried to return. I guess they closed the loop this year.
have you sent the accessories back to SS or just made the cancel request?
Only started the request. Couldn't send as they still need to accept the request first.
I cancelled my accessories before loophole was closed. Received my phone today 4 hours ago and just got automatically refunded the full amount of the accessories ($204).
Also cancelled my second accessory before loophole was closed. Received early Thursday but still nothing on the refund.
check your trade-in status in the order. I did 2 orders, and one of them is stuck.
same here. received a refund and email me a credit note.
Samsung also just called me earlier this morning and advised that they can't refund the accessories (Buds 3) that I tried to return through the order page after receiving it.
No biggie, sold it on FB Marketplace already for $150
Where do people get the instructions to send the phone back ? No email from Samsung for trade in postage label
What is your 'trade-in' status in order history?
Chat can't do accessory refund
I sought assistance with our back office for returns, we're unable to process your request for the return of the buds itself given that this is bundled with a promotion. If you return the buds, the whole order needs to be returned too.
is it still too early to asked if people who chose not to send their "trade-in" phone to Asurion, did they get charged? and if yes, how much?
Is it better to send something? So you don't get charged the late return fee and they only keep the security deposit?
They way i see it, if you are sending in something different to what you traded it, all that means is that you sent them in something that isnt related to your trade in and your actual trade in will still be late or non return so should still get charged late return. Thats how it should be imo.
you could trigger the mis-grading fee
Which is the value of trade in
@Mregmi: This is what I meant, so you only lose the value of the trade-in and won't be charged the late fees of up to $60? The mis-grading fee is basically the value of the trade-in?
@atom1319: I sent an old S7 in yesterday instead of an iPhone 13. Will let you know what happens. Hoping for the result you have mentioned.
Too early. Hasnt even been 14 days since first orders received which is when they have to receive it by. Then they have to process it
Anyone cancelled the assesory before the delivery and got refund?
Post delivery of the order, I followed up with Samsung and they said they can not issue refund as a voucher was used. So even after paying for the buds I can not get them. Rep said they will escalate it.
i received refund for the Buds after the date of delivery. They sent me an email notifying me the refund of bud and a credit note attached to the email
Thank you. Spoke to Samsung again (this time on call) guy said wait for 48hrs. Delivery was done 3 days back. Status on the tracker says 'Delivered' (except for buds - Cancelled)
same here, any updates?
Same for me
With samsung refusing to return the earbuds , any ideas if worth selling them and where? I don't use earbuds >$40 as i lose them easily
Probably best to hold off a bit since now they are flooding the market place and eBay. Also retailers having sales too. i.e Buds 3 is only $139 at officeworks
that's not the pro version. pro is $277
I sold my brand new buds3 pro for 200 cash today. Not too bad.
Not bad mate… might advertise mine
Cheers
Received my base S25 256GB today, along with Bud 3 and a case. $622 + expecting a $30 penalty
Received my order today, S25 Ultra, Jetblack 265, and clear case.
Unfortunately I am missing my Buds 3 Pro, and my screen protector which I ordered too! I contacted Samsung and they are going investigate why I didn’t receive it and possibly send me my items. I checked with the post office and they only had one parcel. So frustrating!!Ask them for a refund…
I definitely will
Ordered on the 2nd, samsung shop app says get by 13th. Do you get a shipping notification? Really need it to arrive ontime as I go overseas in a week and have to send in trade in as well. I'm supposed to have the phone in 2 days, how quick is the delivery process?
My understanding when you see get by, that should be pretty accurate. Mine still showing as ships from. When you see an imei being assigned or cancel button being greyed out, that should mean you have been assigned a phone
Canel button has been gone for about a week. No imei.
You will hopefully get your phone soon. Watch your auspost account as people reporting they often see notification about delivery from there first rather than samsung.
@Abzd: Startrack did a not home tried to deliver note in mailbox, still not back at post office by the time they shut, i will have to find out where the phone has gone tomorrow so I can collect it.
i used the $1 trade-in hack to order. what happens if I don't send any device and the payment method used no longer works when Asurion tries to charge the $30/60 admin fee?
you wont get charged the fee - but they will probably blacklist your account/email. Let us know how it goes
Not sending the device and coping up the fee is fine as its within the T’s and C’s, but don’t risk your credit just to save $30/60 by using a payment method that won’t work when they try to charge you the device non-return fee.
On a side note to all the recent s25 user's;
My S25 Ultra has significantly worse battery life than my s23 Ultra(1.5 YO)
Yes, It has gone past the 48 hour optimisation stage.
I dont game or do anything intensive. Stream and social scroll mostly.
Judging from some online complaints on SD elite, should I keep my old phone and return s25U? What are everyone's experiences with battery life on their new handset?https://www.phonearena.com/news/Some-Galaxy-S25-buyers-alrea…
https://www.reddit.com/r/samsunggalaxy/comments/1ibc46u/real…Noticed a huge improvement over the s23u battery. My s23u would always die by early evening whereas I'm around 30+% with the S25U. Maybe try another reset?
Are you using any objective measurement? Or is it just your anecdotal experience?
I run accubattery on both my S21U and S25U and I can see in data that my screen in and screen off time is vastly improved. If you are just going off your anecdotal experience perhaps download some battery apps on both phones and compare properly.Did you use smart switch to transfer everything over? If there was a rouge app then it might have been transferred from your S23U.
I've never used an ultra but i think one of my older Samsung phones (S8?) was in the battery learning/ optimisation for about a week. Might be the case for you as well. Also, try keeping track of your actual sot through settings > battery > select since last charge on the dropdown list > tap anywhere around the graph. You can see what apps are consuming battery, your sot etc. if you select each app individually, it'll show the sot, background etc usage of each app.
Hi all, Does asurion only charge $30/$60 in case trade-in device is not returned? Or samsung will cancel bonus as well.
Last time i sent a device back to asurion they said device was not in good condition which i disputed as i took photos, so don't want to go through same drama by them again.
Bonus stays
Thank you.
the reflector screen is garbage and a nightmare to put on. 2 failed attempts and 25 dollars down the drain. best to just pay someone.
What was the issue? I did mine and it was fine other than giving me anxiety when putting it on.
Got it perfect on my first attempt, no bubbles. Did you watch the video?
Same, no issues. Agree about watching the video first.
The video didnt help. the product isnt that thick either
Very important to watch the video. 90% of what it showed did work on me. The other 10% was the part where it said to pull the cover half back and the adhesive would unpeel by itself, yeah, that one took me a little bit creativity to make it unpeel by itself.
Asurion approved my trade in for full amount. Has some minor dints but no issue.
Still no news on buds refund.
Glad to hear. I have a few scuff marks around the corners of my Flip4 and I was worried they would revise the trade-in value to $20 or something
I’m curious about this as well. My black S24 has a few small paint chips, which others have also reported with this colour. Some of the matte finish on the glass has worn off, revealing the glossy surface underneath. I’m considering visiting another store (MobileGuru), as they might be more flexible or accommodating.
Is everyone canceling their trade in or just ignoring it?
There's no cancel button on the Trade-up portal, can only message them.You can't cancel now, because it's used. Even messaging won't work
What trade in?! :P
Do EDU and EPP stores get rewards points for orders? Do orders made via EDU/EPP show up if you log in to normal samsung site? Or Via Westpac too?
No
It used to be 1%
used to, not anymore.
Chatting to Samsung now. They are saying all refunds are subject to approval and can be rejected due to the promotion.
I said to my agent that's fine if the refund is rejected but I'd expect the buds to then be sent to me.
Was told it's not possible…
Haha.. ohhhh boy.
If you received a cancellation email, which you would have you can lodge a PayPal or credit card claim
Good idea. Il do the same thing.
Before you do that, held the status of trade under your order.
Mines UpdateError which is causing the issue. Samsung chat doesn't seem that's an issue yet
@abs898: Mine says Updated under trade-in and the order stauts is delivered but they are refusing to refund.
@KB57: Have you tried calling them? Chat support is pretty shit.
I will try calling them tomorrow.
I had 2 orders, one got automatically refunded while the other is stuck and no refund. Also to note, I haven't received any email from Asurion yet which tells me the trade in error has something to do with it.
The one with updated was automatically refunded.
@KB57: I recommend sending them an email first, so you have proof, attach the cancellation email along.
You can use this as proof when raising a dispute. Bank will ask for comms.
@abs898: I tried online chat again and the guy told me that the refund should be in my account in next couple of days. I am not sure if it was because I escalated my request or it was just a generic response. I will wait and see what happens in next couple of days and then i they didn't refund I dispute the charge by the bank. I have enough comms evidence from chats to support my claim I guess.
Sounds like upper management said no more refunds to take advantage of voucher loophole and the staff left to sort out that mess. Cancellation rate was probably too high and got escalated internally
I was told that was a "glitch" in their system, so they have 2 options either refund or send out the accessory.
I mean the discount coming off the phone literally is a system bug so it's not wrong.
I suspect they can't apply multi-buy orders to specific items (e.g. specific pick-list of items to qualify, the discount, discount can be greater than single qualifying items, such as buying $200 of cases).
So they take it off the phone to avoid negatives.Complicated to fix that to be honest, I've had the same problem in a work related thing.
@thedean: Last year, the $200 accessories voucher was refunded based on a proportion of the phone's price relative to the total order
Well, if you have the cancellation email confirmation and the buds wasn't sent, then that's legal document right there eligible for credit card claim.
Has anyone yet received refunds for cancelled accesories - i haven't received my refund yet.
Yes
Nope. Negative on the buds refund. They closed the loophole but it seems they are clawing it all back
I cancelled buds 3pro, delivered on the 6th
Have you received a refund or still waiting?
Also delivered on 6th, cancelled buds on 23rd. No email, refund or buds.
I received after the delivery date
- Credit Note email for the refund of the earbuds
- They already credit back the money to my card.
Yep - Once the order was updated to delivered it auto passed through.
Anyone on 13th or 20th Feb batch for S25U Jetblack?
Ordered 26th January 12.00 am, was surprised that the codes worked, found out that the promotion ran until early morning 🤦🏻. Ordered S25U 512gb Jet black. Ships from 20th😬😬. Anyone ordered around same time getting shipped early?
Same day/time as me. Still no changes on mine, keep refreshing every few hours hoping it will 😭
yes i got mine on the 10th Feb but it turned out Titanium Grey >.< couldn't be ass to return it.
Did the order originally say ship from 20th? And it turned up earlier with wrong color?
@Abzd: No it say shipped from 6th feb, then changed to 11th feb on that week Friday as it weekend coming up.
Mine ships from the 27th. No movement yet.
Same for me…
Oh well no rush.
Ordered on 29th ultra jetblack 1TB and it's ships from 20th while the buds 3 pro is ships from 13th
same here. lead time for jet black is getting longer!
Yep mine has stayed the same for Jet Black for the 20th delivery.
With this delay Im watching more and more Youtube videos on the S25U, its got me thinking im just going to keep my S22U for an extra year and cancel the order.So you still not convinced with s25 series yet. Actually I'm upgrading from s24 ultra. Sometimes I think to hit the cancel button, but then I say I will miss using the new flagship for a year and my mobile will be less in price and battery next year.
Buyers remorse…
Received S25U and screen protector on the 7th. Buds 3 Pro only 'ships from' tomorrow and was ordered at the same time. Anyone else in the same boat?
I still have not received any email with "instructions on how to prepare to send your trade-in device"
Did everyone receive yours?
It's $1 broken screen phone if it makes any difference.Log in and no instruction. It says Trade-in Status SHIPPED. There are 4 boxes all ticked with the last box as "In-transit to Asurion"
Check the status in your Samsung account as well. I have posted earlier as well, one of my orders is stuck with UpdateError and the other has Updated.
What's under Trade-in in your Samsung order status?
Trade in status: UpdateError. Order status Delivered.
I don't need to return any accessory or wait for refund. Just don't want to get hit with Asurion tradein admin fee.Yeah, because it's an update error, Asurion hasn't received the info yet. If you really want to ship the device proactively, login in the trade-in portal manually override this and confirm you have received the device.
This will trigger the process and Asurion will send you a label.
@abs898: So i havent received the email from Asurion, but received the device nearly one week ago. Any suggestions?
@burgo101: depends on what you want to do, are you actually trading in? If yes, you can follow what I mentioned above. If no, just sit on it.
@abs898: I'm half considering trying to sell it online to make a bit more of a return, but I'm also skeptical of Asurion as a number of people in this forum have had very mixed experiences with the process.
Got rejected 3 times via chat to refund buds, guess I own buds now. Tried via the online refund/return too, got a reject there also.
Just tried my luck, here the respond:
"Thank you for waiting, as per checking here the order has GALAXY2025 voucher code which activated once you purchase minimum of $200 discount, unfortunately we cannot cancel only the buds, last option is you will be returning the whole order."
Now i have 2x bud >.< from previous year
Device delivered and status updated on shop app. return of buds3 started. no email from samsung.
also no email from Asurion. Asurion hasn't initiated return of trade in device in their portal. Order page in shop app says UpdateError.
Do we have 7 days or 14 days to post our trade in device back to Asurion? Initially thought it said 7 days when ordering but the email I got with the postage label says 14 days…
14 days
Whew, I've got another week!
Hi, was wondering how strict is mobile monster with trade ins? I got a price beat offer for my phone for a working condition. But my phone have a small scratch at the bottom…
They are pretty lenient I think should definitely be fine for working condition.
After this pre-order period, its actually best time to buy Galaxy Buds 3 or Buds 3 pro for those who actually need it from marketplace. Most people from here don't want to keep the buds and couldn't return it end up advertising it on marketplace.
Same . Still waiting(Sydney). S25 U 512 Jade Green 😢