Might be old model from 2023 but it's cracking value for Sammie 55" OLED.
After clicking on link in Samsung Black Friday sale email, added code TGIBF1 to bring price down to $749
I then clicked on Trade in Offer to get extra $100 off
NOTE: this product cannot be delivered to a number of postcodes in NSW, QLD, VIC and WA (as well as all of TAS and NT).
Yes.
Mine was cancelled 3 days ago - still haven't seen the money yet.
mine got cancelled yesterday and money is back on card today
I have the money back on the card - was cancelled two days ago
Should receive Samsung payment refunded email
I just spoke to someone. She said "your order will be cancelled as there was a glitch, I will give you vouchers so you can buy at a higher price later, item is not currently in stock but it will be made available soon, then you can buy again".
Clearly they have stock but are not willing to fulfill. They will sell it again at a higher price. Clearly it's a planned scam to steal data of thousands of customers.
So I still haven't received any contact. No call, no email, no refund, nothing. My order status on the site hasn't budged - awaiting dispatch.
What do we think the best strategy is? Contact chat and press my luck, or just continue to sit and wait?
My delivery was supposed to be today.
Do you need the cash back? If not just sit it out for a few more days
Samsung will wait too for you to cancel and request for refund
Same here, I think there are many of us in the same boat.
Really poor from Samsung to let this go over a week with no contact when they clearly have no intention of fulfilling the order
Hey guys, stupid question here. Are these codes stackable? I mean if I get two 15% discount codes (mine and some good Samaritan's one), will they work?
You should get 2x 15% off and 1x 10% from them. These are stackable. Not sure about other voucher,you can try, it will be fine as long as you don't checkout
I got 2 discount codes. Now, looking to find out any good bargain out there.
Anyone else got it delivered? I missed call couple of days and no email yet. I had scheduled delivery for 3rd Dec to get enough time to arrange tv for tradeup.
Ditto, hoping due to the time passing it slips under the rug and gets sent haha
Got email about setting up my new tv. Missed their call yesterday and still awaiting dispatch
Lol similar situation but I know theres no hope.
Well RIP my TV I loved you so much without seeing you. Today I received most shocking news but I managed to get 30 Percent off for 55 QLED and ended up paying $1005
Qled or mini led, which one is better?
I am sorry no idea i just had to buy something to show my family I am a good Buyer :(
Mini LED
TCL C855 is great mid range QD-Mini LED
I missed the call. Had a live chat demanding my refund. No cancellation email. No refund. Order still "awaiting despatch".
Could be worse. A friend got a 75" TV delivered from Samsung. Screen was broken. Took 24 days and countless emails/calls to have it picked it up.
Samsung are great.
Should receive an email called "Samsung payment-refunded"
After order cancellation email of course.
I missed their call too, didn't contact them, until 2 days later received cancellation email. Did a quick online chat to get those vouchers.
Got my call on Wednesday… Still no cancellation email.
I had a call and I missed it.
Still not showing as cancelled.
Do I have to call them to cancel?
What a hassle….
They will cancel the order sooner or later, and I will get the refund. If you don't care about those vouchers you don't have to contact them, otherwise you will need to it unfortunately.
For those who received "all" of the vouchers, has anyone done a lowest price on the 55 S90D with trade in? Seeing the C4 under 2K and have discount vouchers at a retailer but wanted to check what the 90D price comes down to.
TIA!
Not all voucher can be used together, one is only for 55 s90c. Stacked the other 2 will bring 55s90d down to 16xx which was mentioned above in the past days.
Thanks. Wasn't sure about the stacking with all vouchers. Still not cheap enough.
Bought the S90D for $1598 with the vouchers
Great. Support their crappy behaviour
That's still a very good price for that TV though. And they might actually need it.
@bogstation: Fair enough. But I'm sick of samsung thinking that they can crap all over customers. It's happening over and over again
My app is showing $1449 with the CES and V15 vouchers, including trade-up and 5% app discount. The RS voucher doesn't work until the 30th, and probably it will only be for the S90C which may never come back in stock again (it's completely vanished from my store app now). But I'll wait until Saturday to find out for sure…
$1,526.18 Without the 5%. Had this not been such a tasteless affair of poor handling with Samsung id seriously consider.
Or do we expect them to jack up prices of TVs on the 30th? Supposedly the BF sales run until Cyber Monday…
this has gotten unhealthy hahaha i suggest we all book into therapy next week and bill samsung.
Got a call today and they offered 10% off that exact tv at the higher price and then said if I bought it they would then offer me an additional 5% off coupon for the purchase after that. Samsung for the bin.
That not right, the voucher package should be V15 RG and CES, they are 15% off tv, 15% off only 55s90c, and 10% off.
Offered off the S90C? What was the price they indicated?
They called me today I didn't answer
Still holding on to my "Awaiting dispatch" status.
One missed call but nothing else here.
Same
I believe their strategy is to have you contact them. They will hold onto your money until you lose your patient and then reach out to them.
This is a little bit disgusting.
Not sure if this is legal.
No, they won't. I didn't pickup the call. Received cancellation email 2 days later. It depends on whether the agent wants to push you buy another tv or not.
yeah just do a charge back…item not received.
Second missed call today. Bizarre situation with the phone calls rather than emailing.
Same. missed second call and they left voicemail to call back
are aramex are delivery partners?
Just got off from chat who tell me my order is ready and awaiting courier pick up. Whilst on with chat, had another missed call from the 02 number. It barely rings though, one ring, I didn't even have time to answer it and the phone was already in my hand. So odd. I'll continue to wait and see what happens.
Exciting. Did you get any emails and has your order status changed at all?
I contacted via the support chat this morning expecting them to cancel and give me vouchers but got the same answer as you did. I did have one call from them last week but also missed it.
Just got off the chat, also told that it's awaiting courier allocation. My order screen has "get it by December 02" and this is the date the chat also said I should get it by. Last glimmer of hope but may as well ride it out.
Just got on chat with them:
As per checking, the reason the order did not progress is that it is on the order cancellation list.
There was a technical glitch on our online store for a short duration of our Black Friday Flash Sale, during the time of your purchase. During the checkout stage of your order, the price displayed on the checkout page was incorrect, and was different to the price displayed on the product page. I do apologize.
As per the Samsung Australia, website terms and conditions of sale Section 3.3.3 Samsung Australia may refuse to accept your order or reverse your order if there has been a pricing error.
https://www.samsung.com/au/offer/terms_and_conditions/
Please be advised that the original order will be cancelled. Once your order has been cancelled, the refund is processed. It may take up to 3-5 business days before the funds are returned to the credit card used to place the order. This is subject to your financial institution.
Got offered 15% voucher without tradeup or 10% voucher with trade up. Told them to stuff those up their @$$ and give me my money back
had no expectation with the price error but poor form from samsung with the poor communication requiring us to chase for refund and then trying to upsell to add insult to injury
we've seen that many times, just copy and paste from their internal memo thing. everyone receive the same response. time to move on mate.
update: Got cancellation email immediately. So I suppose they wont cancel till you reach out to them or you pick up their phone.
What a poor poor experience
It is bizarre that different people get different responses
I got a response on chat that it will be shipped soon but then a call about price error
Ordered the monitor, got the cancellation email, and then this message in chat:
I apologize for the wait, and I'm really sorry to be the bearer of bad news. After checking, it appears that our warehouse team has encountered an unexpected stock shortage for the 49" Odyssey OLED G95SD Curved DQHD Gaming Monitor and our internal team have decided to cancel and issue a refund instead of holding your order for back logs.
Seems they can't even be honest
Was the monitor price error too?
yep, i think it was being sold at 1200
Got two missed calls and order is still saying awaiting dispatch with date from last week. Will ride it out…
Update: Gg no re
Finally picked up the call so that they stop spamming me everyday. The guy confirmed they dont have stock, gave me 15% code and cancelled it anyway
got the call told her to get (profanity) and to sort my $5000 fridge replacement out. order still hasnt been cancelled.
For the call from some offshore samsung Rep. Asked to be put through to a supervisor. They transferred me to someone offshore in sales. Terrible service. Terrible organisation.
I asked the agent, apparently they are Philippines based.
Asked to talk to manager, but they said manager not available.
Offer to call me back.
I had a second call this afternoon after missing the first call in the morning - agent didn't mention my order, went straight into asking if I was planning to buy anything and I could get some assistance with discount vouchers- I said no, I am waiting to hear about my existing order to which "oh which order is it" to which I said you have my account details can you not see it? He said oh OK thank you and promptly hung up. Order now cancelled. How utterly disparate in the overall treatment.
that's so shockingly bad it's almost funny
They must have style kpis to fulfil.
Can't believe Samsung would stoop this low though.
Just got sent a cancellation email
Same, dreams over.
Email finally arrived. I sent them some constructive criticism ;)
Using Chat? Did they offer up anything, coupons etc?
refund received, now time to chase other BF bargins.
cancelled. no afterpay refund received yet.
Cancellation email received. The two sets of codes I received stack for the 55inch S90D for $1602. Which… not terrible but nah Ill pass
The 55inch S90C is now back in stock a $2999 and comes to $1538.23. Just Nuts. not worth it with the D just a bit more.
Lol, make me laugh,2999
absolutley horrid company. far smaller ones have done right by their consumers when they've made a mistake. Really does turn you off.
lmao, $2999, which is more than the listed price of $2,792.00 for 65 S90D
90D shows at $1,526.18. Perhaps Samsung feel with all the interest the 90c demands a premium. Or a hundred more for 65C855 ;)
Last update, got multiple emails yesterday from Samsung about the item is out of stock and if I wanna proceed with the order and get it when it will be available or cancel. I selected the wait, why not? Some emails followed it up, and I got a call saying, I'm on a cancel list and the order would be cancelled… I. told them it is strange, as I got it just a minute ago, I will get the item once it will be available again… but they said, that came from a different department within Samsung, and they need to cancel it… I asked for a manger and got a guy who highly likely wasn't a manager and he said, ok, they will check what's happening and will get back to me. They didn't get back to me, but I got the no reply order cancelled email… no explanation, nothing.
Not really happy with the customer service…
cancel everyone’s order and then bring stock back online. shame on Samsung for dodgy practices. They should be banned on ozbargain.
Email came through. Ripppp.
Was cancelled last Thursday. I added the CES and RS9 codes in the Samsung App with the $100 trade in and the price for the S90C came down to $1375.82. Will think about buying it or not.
The 65S90C inch was selling for $1700 odd when i got mine through Samsung.
Too much for 2023 model and 55 inch.
Yep just an average price for an older model, depends on whether you need it
na i paid $1010 for the same they gave me 25% discount voucher then 1st app 5% then 100 trade in
That's pretty good deal…
Where do you get 25% voucher from?
Is it V15 vouchers as well?
Na on chat they gave me 2 vouchers
That's good. I'm getting nowhere near that.
what's the model you are getting, according to your last comment, it's a QLED TV?
Did you get the 55" S90C for $1010?
S90C - Total $1375.82 using RS9/CES code +TV trade with 5% code APP
S90D - Total $1499.87 USING V15/CES code +TV trade with 5% code APP
S90D is the better deal lol
yep,