Might be old model from 2023 but it's cracking value for Sammie 55" OLED.
After clicking on link in Samsung Black Friday sale email, added code TGIBF1 to bring price down to $749
I then clicked on Trade in Offer to get extra $100 off
NOTE: this product cannot be delivered to a number of postcodes in NSW, QLD, VIC and WA (as well as all of TAS and NT).
You didn't get it. They are not only want to cancel order, also pushing people to buy other models. Sending out emails won't do that. Where are you going to find this amount of people are potentially buying a TV. And get all the contact. They won't let this chance go.
When do you think Samsung knew about the issue? I would imagine it was on Friday of the deal.
Very poor business practices if they knew of the issue and are delaying cancellations for a week.
There should be detection if order for one product have unusual spike.
I still haven't anything about my order. My order was due for delivery today. Samsung just holding onto everyone's funds
I think that was their plan after all
Same here. I'm still on 'Awaiting Dispatch' and have had no call so far.
I also ordered 20mins after the post went up. Tried three different times and it did not let me until I did it in a private tab which was annoying.
So weird, I got the call and didn't answer and decided to open a chat this morning. After I provided my order number they said "based on the latest update from our internal team your order is due to be shipped in the next 48 hours". Seems the left hand doesn't know what the right is doing.
Typical Samsung
so there wasn't a flag on your order for cancellation that other people had?
When I gave the live chat my order number they checked and told me it was on the cancellation list. So if they've told its due to get shipped, I think it's a good sign your order wasn't flagged and may get fulfilled.
is yours cancelled from your account bonemusher?
Yeah they cancelled it for me from the live chat. They also gave me a 10% and 15% voucher code which seems to stack when I tried it on one of the TVs on the Samsung website.
Got the call, usual spiel about a pricing error. Received a 15% voucher. Pretty pathetic. Can it be stacked with a loyalty code?
TV received this morning in QLD. Ordered at 3:41pm (16 mins after posting) - no trade-in selected. No confirmation email until ANC text message received on Tuesday confirming delivery, text message today confirming on truck on the delivery date selected.
Thanks OP, and sorry for everyone who had their order cancelled.
Second, congratulations
That's awesome - congrats! There is hope for others (maybe?) :)
I think the 2 people who got their orders fulfilled had their TVs delivered on the date that they requested. So I'm guessing any orders that have passed their selected delivery date is probably not going to get fulfilled.
I don't even get to request a date. Lol
@Bonemusher: No, it has get it by 29/11 by default. Maybe because it's regional area they need last mile partner to complete the delivery
i think it's more like samsung went 'eenie, meenie, mynie, mo, you get a tv, you get a tv'
there was a way to track your deliverys from your samsung order number last year. did any of your tracking and order number align so we can check?
Congrats btw
Congratulations @doweyy
Samsung Reference: XXXX
Order Number: XXXX
Case Manager: XXXX
Dear XXXX,
I attempted to reach you by phone earlier today to discuss the ongoing case related to your online order.
Should you be available to discuss this today, please reply with a Yes/No for me to call you back within the day.
We appreciate your time with Samsung.
Kind regards,
Samsung Electronics Australia
I missed out after having this in the basket on three occasions, but I'm rooting for you all to have this honoured.
Samsung will have nothing but a whole lot of disgruntled customers that will surely boycott them for such scoundrel behavior.
Fingers crossed for you all, its the OzBargain way.
When was your requested delivery date?
Dang, I knew I was missing something.
2024-11-20
In a very similiar situation. 2 missed calls yesterday and a scheduled delivery date of early Dec
Would be a miracle they end up ship the TV because people didn't answer the call. Lol
Unlikely this will get anyone a TV, but here's a screenshot of my final order status which has just updated to delivered. Hopefully it's useful for your discussions with Samsung/ACCC
Also congrats @doweyy!!
Thanks. Enjoy your TV.
Does anyone have any clue on how to realistically fight this?
I have no problem 'waiting' for stock to come back. Quoting ACCC or saying its illegal to bait and switch might make them feel bad but how does it translate into a good outcome?
Slim to none. I tried most of the buzzwords but they still cancel the order after the phone call even after instructing them not to cancel it, because the agent is just the messenger.
How many of you reported this to ACCC?
If we put enough pressure on ACCC, they might at least have a word with Samsung.
May be 5 or 10
Ordered at 4:27pm and got my confirmed email at 4:51.
Got the call this morning, offered the 10+5% vouchers order was cancelled before I even spoke to them.
did you opt for trade in?
Yes, with trade in
Dreams over, call just came in. Time to look for another deal as I am "actually" in the market for a 55" oled.
Hope you find something good.
Go 65 or above, unless in a really small room. For price error, I will take any size.lol
Yeah tcl855 in the 65” will be the follow up once they cancel.
Good tv, was on my list
Best TV on the market right now price/quality wise.
Got a call yesterday, got another today. Missed both. No email update.
My theory is they will cancel the order only after speaking to you - either you take their call or reach out to them on chat. Else its just money stuck with them while they earn interest
not really, it's just that they are trying to sell you other TV or their operation is run by bunch of clowns, i got cancellation email without phone call or anything
It boggles the mind how this company is run
At least they should send an email if people are not answering, is it ok for them to hold the money and not ship it for like months just because you didn't contact them and answer their calls?
How many people here missed/ intended to miss the call, and order got cancelled later on. Or their orders are all still stuck at awaiting dispatch
Bought a ps5 today for no reason, just make me feel I bought something at a good price this BF. After this tv drama
Lol, I bought an Xbox yesterday
Just got the call, couldn't answer.
I received a call too but missed. I will be submitting a chargeback rather than getting a refund directly.
Has anyone in NSW considered trying to lodge a complain through NCAT (administrative tribunal)? There is precedent. In 2016 someone took an online jeweller to court for a $30,000 ring he bought for $1K in a pricing error, and they ruled in his favour.
https://www.smartcompany.com.au/business-advice/legal/nsw-je…
Cancelled call. Gave 10+5 % voucher. No trade no case
I got cancelled by chat. Was provided 2 vouchers that are stackable. 55 inch S90D comes to $1682.24. Any cancellated ozbers going to purchase another model?
are the vouchers only applicable to TV? or anything on the samsung store
the email says tv, sound devices and home appliances.
Just an average deal, unless you really need it, you can see previous deal going for cheaper
That's a bait and switch deal is what it is
This morning I initiated my 3rd chat with Samsung. Received standard reply:
"As per checking here, your order is included on the list of the order that the
system will eventually be cancelled. There was a technical glitch on our online
store for a short duration of our Black Friday Flash Sale, during the time of
your purchase. During the checkout stage of your order, the price displayed on
the checkout page was incorrect, and was different to the price displayed on
the product page."
I said that was unacceptable. He then replied with:
"I totally understand that you wanted to get the product with the same price
that you have on your current order. I am happy to inform you that you will get
the same price for the product, you just need to repurchase the same item on
the Nov 30, I will provide you an discount code for you and additional code
that code add on the discount."
I have since received the two codes but am sceptical.
That's very interesting… Why on Nov 30 as well lol.
I questioned that, he replied….
"As per checking here, there's no available information regarding the time on
the 30th of Nov, however, you can use it within 24 hours."
What does he mean re “use it within 24 hours”?
What did you say to the agent?
The chart started off with him asking pleasantries "How was I was doing today". I replied with:
"Worried about my order. Was to be delivered 19th November. I have had no
correspondence since placing the order 7 days ago and my money has been taken
from my account."
To his standard response I replied with
"That's unacceptable"
That was it, he then replied with my posting above.
He probably meant same price as the correct discount not this price.
@wisb0: I asked him to confirm the following to which he replied "Yup". Im still very sceptical though!
I understand from you that you will provide several valid discount codes
that I can use on Nov 30 to purchase this same model TV for same price as on
current order AUxxxxx being $649 including tradein. Is this correct?
@Barnowl63: Tried Samsung chat (for the first time in this debacle) and got a similar answer to try on Nov 30 but the agent would not commit to what price I should be getting. Also said potentially new vouchers will get emailed out (or perhaps the old ones that were sent out?) and apply that voucher on the Samsung store and get in touch through chat if something wasn't right
@smokeymr: Same, I was given 2 vouchers v15 and rg, said another is coming in email. Haven't received yet. Don't think new price will be anything close to 1k, won't buy it anyway. Chat for fun .
@ce5himm: I only have the one V15* voucher in the email; did not get any other vouchers :(. All considered probably doesn't matter anyway - not expecting the price to be even remotely close
@smokeymr: Yes doesn't matter, i haven't received any email. I think it might be around 1500-1700 anyway. After all those code.
@reacher: Yeah I know! Since I am in the market for a tv, I am wondering whether to order something for pickup later should a good BF TV sale show up, and cancel that if Samsung actually follow through.
@smokeymr: they said more than 5 models will have stock update before 30th which including this s90c. i guess stock might arrive eariler.
I am sure, they are not going to sell it for $750 on Nov 30.
is your first code starts with CExxx and second code start with RSxxxx for model QA55S90CAWXXY only
Loyalty voucher code RSxxxx
Additional voucher code V15xxxx & CExxxx
Enter one code at a time. Strange there are two additional codes and when I questioned he said just enter one of them ??!!?.
Said it is for same model, but model number isnt specified in email.
@wisb0: Copy/pasting email:
Loyalty Voucher Code: RS9-xxxx
Additional Voucher Code: V15-xxxx & CES-xxxx
@Barnowl63: v15 is the loyalty code of 15% that can be used with other TV but no trade-in, CES code is only 10% but can be used together with $100 trade-in
RS code only applies to QA55S90CAWXXY, you can try on the samsung store now and you can see
@reacher: I wonder if I start testing the code(s) now will it be marked as "used" and I then cant use on 30th, even if I stop short of checking out.
@Barnowl63: nah, i already tested mine multiple times with different tv, as long as you don't check out you are fine
@Barnowl63: I got the additional voucher codes V15 and CES but not the loyalty voucher one. How much discount does the loyalty voucher code give?
Lol I just talked to them via online chat and i got the exact same responses. My order was cancelled right after and they gave me two 15% off codes for tv and one 10% off code for monitor.
Just a question, are peoples orders showing as cancelled yet? Im still huffing hopium after my chat this morning mentioned nothing about the order being cancelled.
Yup. Says cancelled
Got a call yesterday that I didn't answer, contacted chat this morning and asked for an update. Gave my order number, they said still being processed in the warehouse should ship in the next 48 hours. Pretty weird!
@wisb0: I'm gonna leave it, and use chat log for ammo if I need to (since I specifically followed up already)
@ironworthy: Yeah I thought as much. Still weird it wasn't flagged as cancelled when he looked it up though
just got the phone call, they left a message.
located ACT.
People getting cancelled, is the refund automatic once they cancel it?
you will receive email.
Is yours cancelled ce5shimm?
unreal, how hard it's to send out mass cancellation email if they already have a list, instead they are taking their sweet time