This was posted 10 months 16 days ago, and might be an out-dated deal.

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6 Weeks Hospital+Extra Cover Free after 30 Days, up to 140,000 Everyday Rewards Points, 2 & 6 Month Waiting Period Waived @ Bupa

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6 Weeks Hospital+Extra Cover Free after 30 Days, up to 140,000 Everyday Rewards Points, 2 & 6 Month Waiting Period Waived @ Bupa
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jackofspade on 15/03/2024 - 16:52 bupa.com.au (7058 clicks)
Last edited 15/03/2024 - 17:27 by 1 other user
10WEEKSPLUS

Join Bupa on eligible combined hospital and extras cover by 10 April 2024 and get up to 10 weeks free (6 weeks free after 30 days plus 4 weeks free after 13 months), plus up to $700 Everyday Rewards dollars*. (That’s up to 140,000 Everyday Rewards points!)

Plus, we’ll waive the 2 & 6 month waiting periods on extras.*

T&Cs https://www.bupa.com.au/campaigns/health-insurance/ten-weeks…

  • Not eligible if you have held domestic Bupa health insurance within the last 12 months of your join date
  • 70,000 Everyday Rewards points (equal to $350 Everyday Rewards dollars) on a single, combined Domestic Hospital and Extras product or packaged product issued by Bupa (exclusions apply)
  • 140,000 Everyday Rewards points (equal to $700 Everyday Rewards dollars) on a single parent, single parent plus, couple, family or family plus combined Domestic Hospital and Extras product or packaged product issued by Bupa (exclusions apply)

Referral Links

Referral: random (292)

Referrer gets $100 Prezzee e-gift card. Refer a Colleague program only eligible at a participating Bupa Health Insurance Retail Store nationally and/or Australia Sales and Customer Service support line. Quote member number from the referral system.

Financial Ancillary Health Insurance Health Insurance Insurance Reward Points

Related Stores

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closed Comments

        • Rosace on 17/07/2024 - 15:13
          +1

          Well done thanks for sharing, there's some hope :)

        • NoBargainNoLife on 17/07/2024 - 15:40

          Awesome work you have done. Congrats on the win and thanks for giving us some hope.

          Just to clarify and get to know which stage I am at, can I ask, when you are saying might to try complain again does that mean you filed complaint to bupa twice?

          I sent my first enquiry (not complaint) for the points in the end of June, on 8th July they replied saying I was not eligible because of not paying 60 days like everyone. Then I complained to PHIO (you should have seen my letter in earlier post) and also complained to bupa having the PHIO case number attached.
          Yesterday received an text message not email from BUPA providing a new ID number :
          Dear xxx, We have received your case. For your reference your Bupa Case ID is CAS-xxxxx-xxxx. You will be contacted in 3-6 working days to discuss this further - The Customer Relations team.

          Should I expect a No then complain again or this is promising.
          Congrats again.

          • souths123 on 17/07/2024 - 15:48
            +1

            @NoBargainNoLife: after the initial rejection email from my first complaint, I had just filed a complaint with the ombudsman and left it. About a week or 2 later, I received an email from Bupa saying that if I wasn't happy with the initial case judgement, I could escalate it to the next higher team via this link, which I did

            https://www.bupa.com.au/health-insurance/understanding-your-…

            I then had a few backwards and forwards from them asking a few more questions of me, and then finally received my good news earlier this afternoon. It also says if I don't receive them within the time frame they mentioned to get back to them again

            as to the last, not sure, but I think it might be a better result as I am sure they might have been rapped over the knuckles from ombudsman

            • NoBargainNoLife on 17/07/2024 - 16:21
              +2

              @souths123: Thank you for your comprehension. Just for other people's reference:

              1. Asked for missing points.
              2. Received email from Bupa saying no as not paid for 60 days, and a link was provided for escalation.
              3. Complained to PHIO and also to BUPA via the link to escalate.
              4. Received a text message from Bupa saying I should be contacted within 3-6 working days.

              So now I should expect someone to ask questions in 3-6 days and then a good result on the horizon.

              Will report back soon.

            • tunzafun001 on 17/07/2024 - 16:37

              @souths123: Always ask for compensation as well. The points that should have been paid is not enough alone. Only way these spuds will learn.
              If we simply accept what should have been given anyway ..well guess what happens next time…

              • NoBargainNoLife on 17/07/2024 - 16:45

                @tunzafun001: Exactly, in my letter to PHIO I asked for compensation:

                "Providing compensation for the inconvenience, time, and effort spent in resolving this issue. I believe a compensation of $200 is reasonable to cover the distress and inconvenience caused, and to serve as a penalty for Bupa’s dishonor of their promotional terms."

                Not sure if it would do anything but let's see.

            • Miss B on 17/07/2024 - 16:45
              +1

              @souths123: Nice work, I think all of the people escalating and getting the ombudsman involved had gotten someone who actually knows what's going on involved.

    • Miss B on 17/07/2024 - 16:26

      I got an email for now saying they're following up with everyday rewards to see why I haven't gotten them yet.

      • NoBargainNoLife on 17/07/2024 - 16:30

        that's waht I received after doing step 1 as above, then you will receive another email says no (step 2).
        A long way to go mate.

        • Miss B on 17/07/2024 - 17:03

          That was a week ago I got the email, but hopefully if someone knows what they're doing now and is picking up these cases they'll all get sorted soon.

          It likely to needed to go through a few steps - past the customer service reps to customer relations, most of whom also wouldn't really know what's going on, then get to someone who actually set up the promotion and knows what the actual terms and conditions mean, who can then check with the people who set up the system or report to identify who should get the points and why it's not working properly or wasn't at some point, if they're willing to acknowledge the possibility (egos can get in the way). But once it gets there and the escalations and PHIO cases start flooding in, which seems to be where things are at, they should fix it up for everyone (or if they lack integrity just those who complain).

          • NoBargainNoLife on 17/07/2024 - 17:07
            +1

            @Miss B: Very true, I wish no one needed to go through these processes and I do hope BUPA will just start issuing points to everyone not only the ones who jump up and down like me or us :p

      • Miss B on 18/07/2024 - 08:46
        +1

        Dear Miss B,

        We’ve now completed an inquiry into your CAS-xx

        Thanks for getting in touch to let us know about the Woolworths Everyday Rewards Points. We always appreciate customer feedback and are sorry that you’ve had such a poor experience.

        Thank you for your patience while I reviewed your case. Due to a technical error, your Everyday Rewards points were not sent to you in the expected timeframe. Your Everyday Rewards points have been organised to be sent today the 18th July 2024, you can expect to see these points within 5-7 business days.

        • NoBargainNoLife on 18/07/2024 - 14:05

          This is pivoting point. So glad to see now they are taking this as a holistic approach rather than dealing with individual concerns. They are ozbargained!!! Big win!

    • fly121121 on 17/07/2024 - 22:23
      +3

      latest update from my side, it is a long way, so long story short.
      after first compliant letter has been sent, 10 busnines days later call up and ask for the answer.
      2 days later, and email said due to the 60 days required payment issue, so i am not eligible for the points.
      same day, replyed to the email and listed 3 reasons that i do eligible and, and also reserve the right to raise to third party to solve this issue.
      next day, a miss call from bupa and want to talk to me, but i was busy and reply to the email ask to call after 5pm
      next day which is today, a miss call again then after 5pm i decide to call back, however case manager from resovle team finished work at 5. so leave a message ask to call back on lunch time.
      2 hours later an email came through as bellow. i think every one will have their points.

      " I have tried to contact you about your complaint regarding the Woolworths Everyday Rewards Campaign you were offered on joining Bupa on 18/03/2024, but I have been unable to reach you.

      Following your previous email, I did escalate your enquiry to a Senior Specialist from the Customer Relations Team as requested.  and
       
      On further review of the offer, we believe that the wording on the '10 weeks free, waiver and Everyday Rewards Points: March to April 2024' campaign which was offered to you, did not clearly explain the terms and conditions and the 60 days 'paid' premium required to be eligible for the offer.  
       
      As this issue has impacted a number of our customers, we believe that the only fair and reasonable outcome to this matter is to honour the campaign rules as they appear. 

      This will mean that all of our customers who have been impacted will have the Woolworths Everyday Rewards Points sent as part of the weekly data push tomorrow, 18/07/2024.  The Woolworths Everyday Rewards Team will then apply the points to your account within 5-7 business days.

      I do hope you find this a satisfactory outcome and apologise once again for the confusion,  inconvenience and delay in the points being allocated. "

      • NoBargainNoLife on 17/07/2024 - 23:13
        +1

        Wow amazing! Thanks for the update!

      • I like freestuff on 17/07/2024 - 23:23
        +1

        AKA “we would rather just pay out the $40k owe to customers rather than a few millions in fines now that we have been caught out”.

        • Miss B on 18/07/2024 - 08:52

          I actually think they intended to award them and as they say a system issue or incorrectly set up identification of eligible members. Since then incompetence has prevented it from being fixed until it eventually got to the right person because of all of the complaints.

      • VQLD on 18/07/2024 - 11:38

        So, 1 month paid + 6 weeks free is OK? Not that BS about 'paid' 60 days?

      • anoykw on 18/07/2024 - 13:52

        "This will mean that all of our customers who have been impacted will have the Woolworths Everyday Rewards Points sent as part of the weekly data push tomorrow, 18/07/2024."

        That's BS as I just received a rejection today.

        • NoBargainNoLife on 18/07/2024 - 14:08

          maybe the guy touched yours before knowing or without knowing the central decision. Just go step 2 as mentioned above make a complain to escalate.

        • cuy on 19/07/2024 - 06:06

          Cover started since march. Still paying and active…. no points and have raised 3 complaints already since june. No email about points on 18th July. Ill raise it with PHIO this weekend.

          • Miss B on 19/07/2024 - 10:25
            +1

            @cuy: Hopefully they are now going to properly apply the points to everyone they should have, even if they don't contact everyone or still give them incorrect information. They may continue to mess it up though.

            I got the email about my points being sent yesterday and receiving them in 5-7 business days. I have not yet received the points or any other indication they are coming. So you still may be included in the batch, but responses and updates to complaints are still relying on their customer service, which as you've seen is not amazing.

            As a still active member you are also in a better position to ask for something in addition to your points because of the stuff around, like more free weeks or something.

  • anoykw on 18/07/2024 - 14:15
    +6

    If someone would like to copy and paste the complaint:

    Dear Customer Relations Team,

    I am writing to formally escalate my complaint regarding the promotional offer for Everyday Rewards points, which I believe I was entitled to upon joining Bupa. My case reference number was X.

    I joined Bupa under the promotional offer which promised 70,000 Everyday Rewards points, provided I met certain conditions. According to the terms and conditions, I needed to maintain the policy and make all required payments for 60 days by direct debit. I have been informed by X from the Digital Case Management team that my policy has received only X days of actual payments prior to cancellation, therefore rendering me ineligible for the points.

    I understood from the terms and conditions that I was required to maintain the policy and make payments for 60 days. However, the interpretation that the 6 weeks free period does not count towards the 60 days was not explicitly clear in the initial terms provided to me. This omission is misleading and not clearly communicated. The terms should have specified that the free period wouldn't count towards the 60-day requirement. This crucial detail should have been highlighted to ensure customers are fully aware of the stipulations. I acted in good faith based on my understanding of the offer terms, and it’s unfair to penalise customers for a lack of clarity in the promotional terms, which were not transparently communicated. Therefore, I am requesting that the 70,000 Everyday Rewards points be granted as originally promised, and that appropriate compensation be provided for the confusion and inconvenience caused by the unclear terms.

    I look forward to a prompt and fair resolution of this matter. Please acknowledge receipt of this complaint and keep me informed of the progress.

    Thank you.

    Regards,
    X

    • cathalm8 on 06/08/2024 - 10:54

      Where can I find the email address or link to issue this complaint to the Customer Relations Team? thanks

  • coolc on 18/07/2024 - 17:17

    Got a email from BUPA Saying EDV Points has been issued and should receive within 5-10 business days.
    Previously told not eligible as per bla bla bla

  • RdWarrior on 18/07/2024 - 21:45

    so whats the best deal to churn to now (mid July? )

    • RdWarrior on 18/07/2024 - 22:34

      medibank seemed the best from a quick look for me.

      500$ in points after being a family member for 42 days.

      $234 family monthly membership (actually only want my membership, will churn and exit partner at 43 days)
      cost of partner membership for 42ish days $150 = gain $100

      • tunzafun001 on 19/07/2024 - 09:58

        AHM will throw you a bonus $100 cash back in September (and reset your extras).

        Not sure if eligible for AHM sign on bonuses if coming from Medibank, but definitely are from Bupa.

        But need to pay longer with AHM offer.

  • screensaver on 19/07/2024 - 18:02

    Had an issue last night with my Everyday Rewards card. There are still $130 worth of points left, (looked in my account to check, and they are there), but card shows zero points at checkout. I had to pay for my groceries. A bit of a worry.

  • Pacify on 21/07/2024 - 12:41
    +1

    Does look like they caved for real, I don't know what they were thinking trying that nonsensical attempt to interpret the T&Cs in that way

    • YesPleaseThankYou on 21/07/2024 - 12:42
      +1

      It looks like that, but Bupa is an organisation seemingly in disarray.

      To be honest, this thread is a Bupa self-inflicted fiasco worthy of A Current Affair.

      • tunzafun001 on 23/07/2024 - 11:40

        Yeah, pretty much. I guess if you are giving out $700 of stuff, then something has to give.

        In this case, Bupa has near zero customer service or accountability around promotions. Intentional or not….

        Who are you currently with YPT? I need to get moving….used a heap of my cover with Bupa, so will be looking for entry level cover.

        • caperite on 23/07/2024 - 12:36

          YPT?

        • YesPleaseThankYou on 23/07/2024 - 21:19

          GMHBA under the 'Get 6 weeks free plus no 2 & 6 month waits on extras' offer. This expired on 15 July 2024.

          I'm going to report Bupa to the ACCC. Please also consider reporting.

          • tunzafun001 on 23/07/2024 - 22:49

            @YesPleaseThankYou: I asked Bupa if I can claim prescription glasses through Vision Direct. Never got an answer. Have a direct email to the complaints team. They haven't responded in 2 weeks now either.
            So I'm going to ask the PHIO for a refund of premium…again. Got last month refunded. No point of having extras cover if you can't use it! Bupa are really a basket case ..

            How hard can it be. Anyone used Vision Direct ?

  • boopaboopa on 23/07/2024 - 09:13

    Is anyone else still waiting for their points? I have escalated after the initial rejection and also got the PHIO involved, however still have not heard anything.

    • wwwpstar on 23/07/2024 - 09:18
      +2

      Yes, 70+ days & counting.
      BUPA stated this a week earlier "points are calculated at day 60, and distributed after day 90 or in your 3rd month of cover. We identified a data issue that resulted in eligibility for points to be delayed and we expect you to receive your points by close of business on day 100".
      Hope they keep their promises.

      • Miss B on 23/07/2024 - 12:07
        +2

        Day 129 for me and still not received. 3 business days since I should receive them within 5-7 business days of them being sent on the 18th. Missed a call from the ombudsman today as I was in a work meeting. No message left or anything, I googled the number. I had planned to withdraw my complaint once I received my points, but I want to make sure I get them first, so not sure where I'm at with the ombudsman for now anyway.

        Edit: Just got an email from the Ombudsman, they've given Bupa until Friday to respond, I assume they will respond saying they are giving me points and it will be fine. Hopefully by then I will have the points.

        • zozuc on 23/07/2024 - 13:13

          It took me three weeks with several emails to Health Customer Relations. I decided to raise with Ombudsman. Today I got reply from Bupa "As you have initiated a case with the Private Health Insurance Ombudsman, reference number PHI-2024-xxxxx, our process requires us to await contact from the Ombudsman before further action can be taken. Your case will be closed until we receive communication from the Private Health Insurance Ombudsman.
          Once we have received communication from the Private Health Insurance Ombudsman, we will get in contact with you".

          • Miss B on 23/07/2024 - 16:26
            +1

            @zozuc: That's BS, I told them I'd raised an ombudsman case and gave them the case number. They still investigated with Everyday Rewards and told me they were sending my points. Apparently the Ombudsman only contacted them today for a response, but I got a response from Bupa about 11 days and 5 days ago and raised the ombudsman case the day they escalated at Bupa, which was before any contact from them.

            • zozuc on 23/07/2024 - 16:29

              @Miss B: I agreed with you. It is terrible to deal with Bupa. Thank you very much for many comments related to health insurance. I just began to churn recently. Hope you will get points soon.

          • souths123 on 23/07/2024 - 16:37
            +1

            @zozuc: wow, many of us had told them we had raised a complaint with the ombudsman, but they still said (through their escalation team, after my inital rejection) they would end up awarding the points. I was told last Wed that I should have them in 5-7 business days from then….so, should be by the end of this week, and if not they said to re-contact them to chase up.

            • zozuc on 23/07/2024 - 16:39
              +1

              @souths123: I am totally suprised too. It is terrible to deal with Bupa.

        • souths123 on 23/07/2024 - 16:39
          +1

          so far no response from ombudsman's office, but Bupa told me last Wed I should receive the points 5-7 business days from last wed….will see.

  • landi68 on 24/07/2024 - 13:04
    +2

    Now Bupa have stooped to a new low, I transferred to AHM on 28/6, in early July I received an email for Bupa confirming that they had received a request from AHM to cancel my policy as at 28/6 however the email said that I was covered until 16/7.

    I rang Bupa that day to say I didn't want to be covered until the 16/7 I wanted a refund of the policy from 28/6 - 16/7 as I had set up a new policy with AHM and didn't want to stay with Bupa. The customer service rep (and I use that term loosely as I didn't receive any service) was rude and condescending and told me that he doubted Bupa sent me an email saying I was covered until 16/7 (so called me a liar). He kept talking over me and said that they had 14 business days to provide a separation certificate and that the policy would be cancelled as at 28/6. His attitude was so bad that I hung up on him and didn't answer when he called back.

    I woke up this morning to an email from AHM cancelling my policy with them. When I called them the advised that on 12/7 they received an email from Bupa advising that they had retained me as a customer and requesting that AHM cancel my policy. AHM sent me a copy of the email they received from Bupa.

    Luckily AHM have reinstated my policy back to the original signup date.

    I'm also still waiting for them to respond to the complaint I made as I still haven't received my everyday rewards points.

    • VQLD on 24/07/2024 - 15:18

      Medibank sent "Congratulation" emails and in some of them they said to contact your bank to cancel direct debit for the previous (Bupa) fund, which makes sense.. Instead of going through refunds saga..
      Probably need to contact bank again to unblock it when next time will be churning to Bupa?

  • souths123 on 26/07/2024 - 11:44
    +2

    this is the 7th business day since I was told I would receive the points in 5-7 business days….if none by the end of business today, I will have to escalate again. They said if no points by then to contact them again. Other than the receipt info of complaint to ombudsman on 8/7, I have heard nothing back from them at all.

    • YesPleaseThankYou on 26/07/2024 - 12:21
      +3

      I lodged a complaint with the Ombo and received confirmation they had referred it to Bupa. I then got a call from a Bupa case manager who said they would investigate and email me with further info. I am yet to receive the further info.

      Bupa cannot be trusted. It is a dishonest organisation. I have reported it to the ACCC.

  • stonedewok on 26/07/2024 - 14:11
    +3

    Adding to the tales of woe…
    I was also promised points after 100 days, and then told again to wait 5 business days after which I would receive points because they had already been "processed".
    Now they have the nerve to tell me to follow up with everyday rewards, or they can open up a new case and "investigate", since the matter was already concluded to them!

    Just unbelievable….

    • souths123 on 26/07/2024 - 19:56

      yes, I was told I should have had them by today….but nothing. I sent them another email to escalate again. They are the ones that should be chasing up ER points as ER just tell us to contact Bupa!

      • coolc on 26/07/2024 - 20:11
        +2

        Same. By today and nothing

        Update : just got allocated my points.

        Complaint to bupa and was told not eligible then later told eligible.
        Someone from bupa complaint team contacted me to promise should get by today.
        Was a shit show but happy finally got the points

        • souths123 on 26/07/2024 - 20:24

          I was told 5 to 7 business days last wed. Today is 7 days, and just checked again. Definitely no points, so i am still waiting. I'll ring the number they gave in my email on Monday

          • Miss B on 26/07/2024 - 21:55

            @souths123: Still no points either after being told they were sent on the 18th and I would have them in 5-7 business days. I did receive a call a couple of days ago and she was saying they were having issues with points being applied when they were sent through so she wasn't sure if it would work. She said she would call me back Monday.

    • stonedewok on 27/07/2024 - 09:09

      UPDATE: my points were finally applied some time yesterday evening! It’s a miracle! I’m not sure if my constant badgering made any difference or not. Under points activity it was actually labelled as “Goodwill Bupa”… GOODWILL! That made me laugh

      I also requested free weeks as compensation (current customer), which is “being reviewed by a case manager”.

      All the best to everyone else… perhaps it is just a case of waiting for the points to randomly hit your account.

      • souths123 on 28/07/2024 - 22:22

        you are lucky, many are still waiting, even after being told we would get them by the end of last week…..nothing yet…

  • firestint on 27/07/2024 - 11:14
    +1

    For those who paid premium in advance and cancelled, how many business days did you wait until you got a refund from them on overpaid premium? I cancelled on 17th July, called on 19th to initiate a refund, was told it would take 2-3 business days, no refund so called again on 23rd and then was told "please allow up to 5 business days". 5 business days passed and no refund, only received a physical letter confirming of my cancellation on 17th July.

    Like how bad and dishonest can BUPA be?

  • slappy on 29/07/2024 - 10:53

    Hey just a few Q's for those who actually get their points.

    What does it look like in your Everyday Rewards app?
    Can you use all the points to offset a shop, rather than the current $10 off per shop process? (e.g. $100 shop, I can use $100 worth of Rewards against it - and not $10 per shop)

    Once you get you points, can you convert them to Qantas frequent flyer points? Or is this controlled by the preference option and only available when the points are initially received?

    I'm waiting on chat now. I'm at 96 days and no points - think it is time to start the escalation process if don't get a good response.

    Thanks

    • stonedewok on 29/07/2024 - 11:26

      You can use all the points to offset a shop (at least it worked through the website, not sure about the app).
      It will convert ALL 140,000 pts into whatever method is chosen at the time the points are applied. eg. "$700 off your next shop"
      , or if you have QFF conversion chosen, it will automatically convert all points into QFF.
      hope that helps.

      • slappy on 29/07/2024 - 11:27

        Perfect - Thanks!

  • souths123 on 29/07/2024 - 19:43
    +1

    spoke to my customer service agent today (after not receiving the points within the 5-7 days as promised), they know there is an issue, possibly with the Bupa code applicants, seems the ones that did it using the ER code might have been ok? I will see if the points are in my account tomorrow. They know there is a problem and we will get the points, just not sure when at this stage (for customers who cancelled after the 60 days)

    • Miss B on 29/07/2024 - 21:45

      No points, no update, they called last week about my ombudsman case and said they would call again today, they did not call.

      • souths123 on 30/07/2024 - 13:40
        +1

        another case manager was assigned today due to reply from ombudsman in regards to this….points are delayed, but should be in account on Friday 2/8 (was supposed to be by tonight)…again, will see

  • tunzafun001 on 29/07/2024 - 23:40

    Anyone seen any t&Cs on an Optical claim (sunglasses) for Bupa?

    They just gave me the ok to buy non prescription sunglasses (for the frames) from Just Sunnies…who just sold out. Found them at an online store, or from Oakley direct. They said no to both. Don't know why Oakley itself was a no. Made no sense.

    Escalation team told me it has to be a bricks and mortar store …and sent me the terms..which were how to become a Bupa Preferred Optical supplier ..FFS!

    • Miss B on 30/07/2024 - 07:47

      If they are allowing it, it would need to be from an Australian store that sells prescription glasses for them to be a registered provider.

      • tunzafun001 on 30/07/2024 - 10:47

        Can put prescription lenses in anything these days..
        Have you seen a list of "registered providers"?

        • Miss B on 30/07/2024 - 11:31

          They don't seem to provide a list. Because you can only claim on prescription glasses/lenses they would not register a provider who isn't selling the prescription lenses.

          This is some information they have about optical benefits

          Optical
          Optical services are provided on prescription from an optometrist and include:
          - Frames
          - Prescription Lenses
          - Contact Lenses
          - Certain lens coatings
          Please refer to the full policy details to determine what is covered.
          Benefits are only payable for services provided by optometrists and optical dispensers in private practice who are recognised by Bupa.

  • slappy on 30/07/2024 - 10:43
    +1

    This is my update today via Chat:

    "I can see the offer is applied to your policy, and the reward points are credited in 100 days from the policy start date. Today is the 96th days. Please wait a couple of days more and points will be added to your account.

    Points should be there in your everyday account on 3rd or by 4th August, it will be added automatically. You will also get an email once this is done. IF you don't receive it by 4/8/24, please contact us and we will need to escalate it."

    What was that song by 90's glam rockers 'Europe' - "The final countdown"…..

    We shall see…

    • I like freestuff on 30/07/2024 - 17:32

      Has been like 130 days since my start date. They are just making stuff up at this point(well they have been for weeks based of all the comments).

      • Pacify on 02/08/2024 - 09:19
        +1

        They really have

    • slappy on 05/08/2024 - 09:59

      Today is the 5th and no points - now to start the long process again of escalating to get my points!

      • slappy on 07/08/2024 - 21:29

        Rang today. 106 days and counting
        Agent said that previous agent did not escalate when they should have last time - so even though they said 3-5 working days to actually get points, nothing was ever going to be actioned.

        I did get an "apology" saying that was very poor of previous agent.

        So they assured me they had created an escalation and would be 5-7 days before this team typically look at it and then whatever time it takes for them to action after that…

        What a absolute clusterf$#$

        I will escalate to ombudsmen after this next "wait" if nothing eventuates.

        • Miss B on 08/08/2024 - 06:42

          If they really escalated they should have given you a case number. They did the same thing to me where they told me they had and hadn't.

  • boopaboopa on 31/07/2024 - 16:17
    +1

    Finally getting somewhere, only took 6 weeks of hassling them and getting the PHIO involved. Hopefully my points are actually credited Friday.

    Dear xxxxxxx,

    Thank you for your patience while I've looked into this matter for you. We're sorry for the delay and please allow me to provide you the outcome of my investigation.

    I can confirm that on xx Mar 2024, you joined Bupa with the promotional offer and have yet to receive the Everyday Rewards points to date. Our system has been set up for prior Everyday Rewards campaigns to provide the Everyday Rewards points once the membership has received 60 days of payment. As such, because this campaign has also offered the addition of 6 weeks free cover, it wasn't determined early enough that these points would be delayed until another payment after the free cover period.

    In recognition that, despite cancelling your cover on xx Jun 2024 before the next premium deduction, your policy did satisfy the criteria in the terms and conditions, I have organised for your points to be manually pushed through and the same was processed on 26 Jul 2024, with an expected turnaround time of 5 business days for rewards to be allocated and credited.

    It would be expected that your points would reflect on your Everyday Rewards account by 02 Aug 2024. I trust that you should receive the points by then, but please do let me know should this does not occur so we can follow this through for you.

    As part of your review option, you may refer this case further to the Ombudsman if you are not satisfied with the outcome.

    Information regarding our complaint management process can be found here: https://www.bupa.com.au/complaintsprocess

    Thank you again for considering Bupa and we wish you all the best, xxxxxxx.

  • Miss B on 31/07/2024 - 21:05
    +1

    New promise is by Friday, I don't really trust it but will see what happens, onto about the 6th promised deadline.

    • souths123 on 31/07/2024 - 22:38

      Yes, on 17th i was promised 5 to 7 working days… they went, then it was going to be last night, now 2nd… will see.

    • souths123 on 02/08/2024 - 15:48
      +1

      so far nothing, will see if it goes in tonight, but not holding my breath. I have told the new case manager (that was allocated due the ombudsman complaint)

      • Miss B on 02/08/2024 - 19:43

        Still nothing for me either

        • souths123 on 03/08/2024 - 12:10

          I have sent a message to the person handling the upgraded complaint from the ombudsman to let him know that the points never arrived

        • souths123 on 05/08/2024 - 19:29

          see my post bottom of page for my update

  • Pacify on 02/08/2024 - 15:50
    +1

    Latest support message is now they are backtracking on saying the free days count, that the original support team that decided they were made a mistake.

    Absolutely absurd company.

    • souths123 on 02/08/2024 - 19:47

      well, I have dealt with 2 upgraded teams and both definitely say I should get the points (after they initially said I didn't)….supposed to get them tonight, but nothing yet……

  • cathalm8 on 05/08/2024 - 11:18

    HI guys, ive been in the same boat as everyone else. Iam owed points and approaching the 100 day mark in a few days. I cancelled on day 61 or 62.

    I haven't contacted Bupa yet to complain or enquire.

    What is my best approach?

    FYI they also still owe me $223 that they debited during the free 6 week period when they shouldnt have!

    TIA

    • souths123 on 05/08/2024 - 19:27

      see my post below

  • NoBargainNoLife on 05/08/2024 - 12:20
    +2

    Despite promises, no points, no contact, and now they finally unliked my ER account. Just filed another complaint. Lets see how evil they could be

    • zozuc on 05/08/2024 - 12:29
      +1

      It is exactly the same. Bupa unliked my ER account. I am not quite sure why it happened.

      • souths123 on 05/08/2024 - 19:28

        see my post below

    • I like freestuff on 05/08/2024 - 13:30

      Another complaint with Bupa or ombudsman?

      • zozuc on 05/08/2024 - 15:02
        +1

        I did complain to Bupa and then Ombudsman but nothing happened yet!

        • souths123 on 05/08/2024 - 19:28

          see my post below

    • souths123 on 05/08/2024 - 19:28

      see my post below

  • boopaboopa on 05/08/2024 - 13:14
    +1

    The new promised points date of the 2nd of August has now passed without any points being deposited for me as well.

  • souths123 on 05/08/2024 - 19:27
    +6

    my update
    after informing my case manager from Bupa (assigned after the ombudsman complaint went through) that I never received the points on 2nd. He said today he would chase it up. I received a call tonight from Everyday Rewards about it. After explaining the situation again, she ended up awarding me the 140,000 points manually. I had already told Bupa case managers that I felt that is what might have to happen for people who have had their accounts unlinked, and I feel now that I was correct
    So, anyone in the same situation, get back onto Bupa and get them to tell Everyday Rewards they need to contact and manually award the points
    Hope this info helps

    • Miss B on 05/08/2024 - 19:45
      +1

      My Bupa case manager isn't bothering to respond.

      • I like freestuff on 06/08/2024 - 07:33

        Kept getting calls last week, despite me selecting “email” as preferred contact method. Then they started emailing and I would respond to the emails, putting at the start and end of the response that I would like all contact by email. Imagine my (lack of) surprise when I get another call from them the following day 🙄.

      • cathalm8 on 06/08/2024 - 09:45
        +1

        How does one get a case manager in the first place? my account is cancelled so i assume I need to just call them?

        • I like freestuff on 06/08/2024 - 10:19

          Just got a generic email then saying my case has been assigned to a “specialist”. So I imagine you just wait. If I didn’t get any update after a few days I just kept forwarding my last sent email seeking an update. Be the squeaky wheel…

        • Miss B on 06/08/2024 - 10:40

          Escalate/complain and/or raise an ombudsman case and wait for someone to contact you.

          I did it from whatsapp because the dolt on the phone hung up on me because I wouldn't accept her explanation that being required to hold the policy for 60 days and points will be awarded in the third month after taking out cover is clearly telling me I need to hold it for 90 days. I kept politely, if a little frustrated, correcting her that it explicitly says I need to hold it for 60 days and if I needed to hold it for 90 days it would be in the terms and conditions.

        • souths123 on 07/08/2024 - 15:26
          +3

          put in a complaint to Bupa and the ombudsman, then if Bupa reject your complaint and say you didn't qualify, escalate (they have an email address for escalations), I did both with Bupa after they said I didn't qualify, they then turned around and said I did (73 days held policy) But it took so long that the account was unlinked by ER. I had done a complaint to ombudsman and they finally got back and escalated with Bupa again, so I had another agent assigned. He finally pushed it through to ER, but there was an issue with the points getting credited automatically (which is what I told them might happen) as my accounts were no longer linked. I got a call late Monday around 6pm from ER about it, I explained again everything that happened and she ended up crediting my 140k points then and there manually. You have to keep at them and do any angle you can to get it sorted. They KNOW there is an issue and the first agent I spoke to when it was escalated said she thinks it is one of the two codes that were used for the deal stuffing things up by not counting the 6 weeks in the 60 day period you need to stay….hence why some got the points and others didn't even when doing the same things. She said she has never seen such a stuff up of this sort of deal before, with so many people affected.

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