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6 Weeks Hospital+Extra Cover Free after 30 Days, up to 140,000 Everyday Rewards Points, 2 & 6 Month Waiting Period Waived @ Bupa

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6 Weeks Hospital+Extra Cover Free after 30 Days, up to 140,000 Everyday Rewards Points, 2 & 6 Month Waiting Period Waived @ Bupa
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jackofspade on 15/03/2024 - 16:52 bupa.com.au (6980 clicks)
Last edited 15/03/2024 - 17:27 by 1 other user
10WEEKSPLUS

Join Bupa on eligible combined hospital and extras cover by 10 April 2024 and get up to 10 weeks free (6 weeks free after 30 days plus 4 weeks free after 13 months), plus up to $700 Everyday Rewards dollars*. (That’s up to 140,000 Everyday Rewards points!)

Plus, we’ll waive the 2 & 6 month waiting periods on extras.*

T&Cs https://www.bupa.com.au/campaigns/health-insurance/ten-weeks…

  • Not eligible if you have held domestic Bupa health insurance within the last 12 months of your join date
  • 70,000 Everyday Rewards points (equal to $350 Everyday Rewards dollars) on a single, combined Domestic Hospital and Extras product or packaged product issued by Bupa (exclusions apply)
  • 140,000 Everyday Rewards points (equal to $700 Everyday Rewards dollars) on a single parent, single parent plus, couple, family or family plus combined Domestic Hospital and Extras product or packaged product issued by Bupa (exclusions apply)

Referral Links

Referral: random (263)

Referrer gets $100 Prezzee e-gift card. Refer a Colleague program only eligible at a participating Bupa Health Insurance Retail Store nationally and/or Australia Sales and Customer Service support line. Quote member number from the referral system.

Financial Ancillary Health Insurance Health Insurance Insurance Reward Points

Related Stores

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Everyday Rewards
Everyday Rewards

Comments

      • Miss B on 06/08/2024 - 22:54

        Apparently they're going to escalate, still going nowhere.

  • slappy on 08/08/2024 - 11:31
    +5

    Ooohhhh - guess what I got in an email just now!

    "Here's a healthy boost to your balance
    Everyday Rewards points have landed in your account and are yours to enjoy"

    108 days - 4 chats, 2 calls with the 2nd call creating an 'escalation' on Monday that looks like it has triggered the points!

  • Miss B on 12/08/2024 - 22:02
    +1

    Up to something like day 145, a couple of chats, a call, several escalations, an ombudsman case and nothing. I'll give them tomorrow to respond before I take it further with the ombudsman. I tried giving them the benefit of the doubt, but I'm getting nowhere.

    • NoBargainNoLife on 13/08/2024 - 09:59
      +1

      I am the same. Not sure what to do now. Seems chasing Bupa doesn’t make any progress. At this moment I am just hoping the PHIO will jump in as I have never heard anything from them yet. It’s been a month since I filed the complaint to them.

      • vw97 on 13/08/2024 - 18:14
        +2

        @NoBargainNoLife I suggest also raising a complaint with the ACCC https://www.accc.gov.au/about-us/contact-us-or-report-an-iss…

        They can commence proceedings for misleading and deceptive conduct and/or misleading representations.

        I'm planning to raise a complaint myself. Last month the ACCC commenced proceedings against The Good Guys for similar dodgy practices.

        • NoBargainNoLife on 14/08/2024 - 00:23

          Thank you. ACCC report done. Lets see how it goes.

      • Miss B on 15/08/2024 - 18:58
        +2

        I received mine yesterday. Hopefully you have/will get yours. I ended up sending an email to Bupa yesterday after escalating with the ombudsman Tuesday. I saw today that I got them yesterday.

  • vegemite2008 on 12/08/2024 - 22:48

    I am with BUPA at the moment. Enjoying my 4 extra free weeks after 13 months of membership…

    Any other good private health insurance deals available at the moment?

  • anoykw on 13/08/2024 - 17:20

    Got a generic message from them today.. "Hello,

    Thanks for getting in touch about not yet receiving your Everyday Reward Points. We appreciate you bringing this to our attention and apologise for any inconvenience this is causing you.

    Since you contacted us, our team has been actively working to identify and resolve the issue with your points allocation. Getting these points allocated to you is a priority and we’ll be in touch with you as soon as we know more or have resolved this.

    Thanks for choosing Bupa.

    The Bupa Team"

    • vw97 on 13/08/2024 - 18:12
      +1

      @anoykw I got the exact same from them and sent them a scathing email. I've made clear to them that next steps will be complaining both to PHIO and the ACCC.

      The ACCC only last month commenced proceedings against The Good Guys for misrepresenting eligibility requirements for a promotion. Noting Bupa are knowingly engaging in this shonky behaviour, hopefully if enough of us complain to the ACCC they will actually investigate and commence proceedings.

    • I like freestuff on 13/08/2024 - 19:07

      Yep got the same.

  • tunzafun001 on 13/08/2024 - 23:20

    Territory Health are offering 6weeks free. No idea what they are like..

    https://www.territoryhealth.com.au/8weeks?utm_source=faceboo…

  • Noppy on 15/08/2024 - 10:51
    +1

    Just noticed when I went to do my Woolies shop online last night that that I got my points. Turns out from my emails that I got them on the 8th of Aug. I signed up with the cover starting on the very last applicable day. Points turned up a week later than I had in my calendar that I calculated they should. Haven't been able to churn due to a hospital stay for my son so haven't been going through the complaint process that others here have, but I thank those that are for their good work.

    • Nuggets on 15/08/2024 - 11:57

      I finally got my points yesterday in 10,000 point increments. After way too much time wasted chasing up Bupa and getting nary an apology. Then they have the balls to label the points as "Bupa Goodwill" lmao.

      • Miss B on 15/08/2024 - 18:54
        +3

        Same. Anyway, glad to be done with them and I'm sure they're glad to be done with me.

      • Rosace on 16/08/2024 - 13:42

        Same here. I noticed that only $650 was converted to Qantas points out of the $700. Sorted out the remaining $50 via everyday rewards chat.

  • vw97 on 16/08/2024 - 16:24

    Finally heard back from Bupa after dozens of phone calls. Working with Everyday Rewards to manually credit the points. Hallelujah.

  • VQLD on 19/08/2024 - 15:17

    has anyone received point after moving away from Bupa?
    I gave up and churned but still received email from [email protected] that my Bupa complaint is "still in progress"….
    Thinking maybe to lodge complaint with ombudsman and see what will happen..
    I dont have a case number though..

    • NoBargainNoLife on 22/08/2024 - 17:28
      +1

      Definitely a good idea to lodge a complaint with ombudsman. And it’s easy to do so.

      Bupa doesn’t give a shit to my case, no reply no call after multiple escalations. The email you received means nothing as I have received a few times.

      Today, 40 days after I complained to ombudsman, I finally received an email from Ombudsman saying they have given Bupa a final chance to assignee a senior manager to contact me in 3 days.

      Let’s see.

  • Jasongood on 22/08/2024 - 13:00

    Sharing my experience for the record, I can now switch away safely!

    Day Date Note
    0 09 May Bupa couple policy scheduled start date
    96 12 Aug Started support chat to complain about points are late, support asked me to me check Everyday Rewards Account to make sure the Bupa account is linked, and the "wait to 100 days" excuse as others has been told
    103 19 Aug Logged a complain on the Bupa website, contact using email preferred
    106 22 Aug Received email from Everyday Rewards and points landed to my account, no emails from Bupa Complain

  • YesPleaseThankYou on 22/08/2024 - 17:55
    +2
    • I held my policy for the minimum period of '30 days + 6 weeks free' before churning. There was no way that Bupa was going to get an extra cent out of me.
    • I also received the Bupa / Everyday Rewards unlinking email some weeks ago.
    • The Bupa complaints team was next to useless, making promises that were not kept.
    • Once the promise made by the complaints team was not kept, I immediately lodged a complaint with the Ombudsman.
    • The points were paid last week.
    • tunzafun001 on 22/08/2024 - 19:16

      I've got some insight. Somehow all the data when we signed up got jumbled. Our DOB, names, and of course rewards numbers were wrong. So also check that your "details" carry over properly. So clearly some back end input "process" (human or otherwise) that creates a mess..

      @YesPleaseThankYou - who are you going to after GMBH? I haven't used Medibank before, so heading there now. Just checking if there isn't anything better

      • YesPleaseThankYou on 22/08/2024 - 21:35
        +1

        I've got some insight. Somehow all the data when we signed up got jumbled. Our DOB, names, and of course rewards numbers were wrong. So also check that your "details" carry over properly. So clearly some back end input "process" (human or otherwise) that creates a mess..

        I'm not sure what the source of your information is, but I do not accept that the above is an accurate explanation for what happened.

        • Firstly, Bupa has provided lots of different explanations to lots of different people.
        • Secondly, Bupa has said to some people they were ineligible for the promotion (for varied reasons), when that is not the case.
        • Thirdly, Bupa could have identified affected customers in lots of different ways (eg, date of joining) and remedied the matter, but it did not.

        My view is that Bupa is a deceitful insurance company, that it cannot be trusted, and that it has deep training and cultural issues requiring resolution.

        who are you going to after GMBHA?

        I will stay with GMHBA for longer than the promotion because on 31 July 2024 it sent an email which included the following information advising of a further 7 weeks free:

        How will it work?

        You won’t need to do a thing. We’ll make this payment on your behalf and from 30 September 2024 your ‘paid-to date’ will be moved forward by 7 weeks.

        The 7-week contribution will be calculated on 25 September 2024 and based on the weekly net premium amount for your cover. If there are changes to your cover after this date, including to any rebates, loadings or discounts applied to your membership, then your premium contribution may no longer be precisely 7 weeks.

        However, for those looking, Territory Health Fund https://www.territoryhealth.com.au/ and Queensland Country Health Fund (QCHF) https://www.queenslandcountry.health/ are both offering 6 weeks free with no eligibility period (100% discount). Both funds belong to HBF.

        Anyone who was with QCHF for the recent promotion is ineligible for this one.

        • tunzafun001 on 22/08/2024 - 22:29
          +1

          Oh, they are definitely a deceitful and a disgrace of a business. Real POS.
          Support make it up as they go along.They are so hopeless, you can make it work to your advantage. Claimed a few things you normally can't. Just kept a detailed log of 'misinformation', and used it to my advantage.
          Also got an extra free month, and it included a transcript from my complaint escalation and saw my name spelt wrong, my partners DOB used for mine and my Woolies Rewards number was wrong. So they are completely broken.
          As for GMHBA…nice!

        • tunzafun001 on 29/08/2024 - 09:47

          @YesPleaseThankYou
          You convinced me…
          But before I sign up today, do you think there will be any issues with 2 "free week offers" over lapping?

          Ie. It will be pay 1 month, and by Sep 29 I should have 6 weeks free + this 7 week free offer? So 13 free weeks.

          Would it be "cheeky" or "too risky" to join say teachers health now for 4 weeks free, then transfer to GMHBA a day before the 7 weeks offer?

          • YesPleaseThankYou on 31/08/2024 - 09:38

            @tunzafun001:

            But before I sign up today, do you think there will be any issues with 2 "free week offers" over lapping?

            I think you're going to have to ask GMHBA.

            Would it be "cheeky" or "too risky" to join say teachers health now for 4 weeks free, then transfer to GMHBA a day before the 7 weeks offer?

            I try to minimise the amount of effort involved with the churning. I don't have that sort of time free.

            • tunzafun001 on 31/08/2024 - 16:02
              +2

              @YesPleaseThankYou: Yeah, sorry. I tried to edit the post, but was too late. Interesting day… I got the green light for the above from GMHBA (they actually answer their phones), then Bupa called and offered me a 3rd free month for being hopeless. ..(I'll take up 3 weeks worth), then my woolies points landed in my account an hr later. Good times…

  • anoykw on 27/08/2024 - 15:51

    Still havent received my points, have complained to the ombudsman. What now?

    • NoBargainNoLife on 27/08/2024 - 16:28
      +1

      Just wait for Ombudsman to inform you that they have asked bupa to call you in 3 days. Took 45 days to hear from them since I lodged the complaint.

      Bupa called me yesterday (within 2dsys) saying they will manually load the points to me in a few days.

      • anoykw on 28/08/2024 - 11:35

        Its been 41 days since i made the complaint to the ombudsman.. ill wait another week

    • zozuc on 27/08/2024 - 18:05
      +1

      After I contacted with Ombudsman, I get called and email from Bupa some days ago "As discussed, Bupa are aware the Woolworths Everyday Rewards points are yet to be allocated. We have a team who are working on the technicalities to have this resolved. I will keep your case open and will continue to provide updates as they are received. In the meantime, please feel free to advise if the points are allocated. We appreciate your ongoing patience while we work to resolve this issue."

      • YesPleaseThankYou on 27/08/2024 - 19:08
        +2

        Excuse/explanation number 265,372,365,263 from the Bupa Book of Excuses.

  • I like freestuff on 12/09/2024 - 16:11

    Anyone still waiting for points? I am 🙄

    • CatalystX on 13/09/2024 - 00:48
      +1

      Yep, I'm being ignored now. Since March as well lol

    • tunzafun001 on 13/09/2024 - 17:36

      Log in and check your rewards card details are on your account. I did that, and the points came a couple of weeks after that.
      Never went to the Ombudsman..but gave Bupa complaints a weekly reminder.

  • wcm8382 on 13/09/2024 - 16:08
    +2

    For those who are still waiting for their points, please don't give up. I had to wait close to a month to hear back from the Ombudsman, but once I did, the points were credited within 2 days. I gave Bupa multiple chances to resolve the issue without getting the Ombudsman involved, but they were absolutely useless. Bupa have been the most useless and pathetic company I've had to deal with in a long time. I'm not sure if all the stress was worth the points I received, but I'm just glad it's all over.

  • NoBargainNoLife on 17/09/2024 - 12:57
    +1

    Points finally received. It’s has been a long journey not sure if it worths the time and effort but at least it’s a good result.
    For anyone still waiting, don’t lose your hope.

  • vaporjet on 27/09/2024 - 20:43

    Signed up March 22nd, churned away July 27th after waiting an extra couple of months for the points to be awarded. Had the option of switching to the corporate plan with my new employer, which was close to free so actually gave up on the ER points.

    But after many emails back and forth with BUPA case management and customer relations, finally received 140K points on Sept 20th!

    Don't give up hope! But also don't feel like you need to remain with BUPA to be eligible for the points if you've already met the criteria.

    • I like freestuff on 28/09/2024 - 06:51

      Just got mine this morning sometime. I only made a complaint to the ombudsman 18/09/2024 because I was foolishly giving Bupa the benefit of the doubt.

      • VQLD on 30/09/2024 - 09:20

        same. received bonus points after complaining to Ombudsman. stayed with Bupa for the minimum time to qualify according to T&C.
        Actually, was not stressed about bonus points, got teeth clean and filling for "free", + extra 6 weeks free so not too bad.

  • YesPleaseThankYou on 28/09/2024 - 21:44
    +4

    I know from a few people know that Bupa isn't even bothering to contact complainants.

    As soon as the Ombudsman complaint is reached by Bupa, it is now just paying the points without any further communication.

    I hope someone at Bupa has been severely reprimanded for this hit to Bupa's reputation.

    I stayed with Bupa for the minimum period required under the promotion. Bupa only paid the points after Ombudsman involvement.

    Bupa is damaging not only its own reputation but that of the whole industry.

  • cathalm8 on 01/10/2024 - 08:22

    Finally, finally after couple of months of complaints and getting the ombundsman involved have they sent me the following email:

    "Hello,

    Thanks for getting in touch about not yet receiving your Everyday Reward Points. We appreciate you bringing this to our attention and apologise for any inconvenience this is causing you.

    Since you contacted us, our team has been working through some technical issues with our partner Woolworths but we’re happy to confirm they’ll be manually adding points to your account anytime between today and this Friday, 4th October 2024.

    Thanks for choosing Bupa.

    The Bupa Team"

    No points yet but it looks promising??

    • I like freestuff on 01/10/2024 - 08:32

      I got the same email this morning despite receiving the points Saturday just gone.

      • cathalm8 on 01/10/2024 - 08:35

        Yeah I just checked. Got the points in Qantas on Friday. Such an ordeal. Likely never to go to bupa again..

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