This was posted 5 months 3 days ago, and might be an out-dated deal.

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Free 1000/50 Speed Upgrade for 2 Months on Selected Plans (New Customers, Free FTTN/FTTC to FTTP Upgrade Required) @ Superloop

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Free 1000/50 Speed Upgrade for 2 Months on Selected Plans (New Customers, Free FTTN/FTTC to FTTP Upgrade Required) @ Superloop
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KiwiBloke on 19/07/2024 - 00:42 superloop.com (799 clicks)
Last edited 19/07/2024 - 16:07 by 2 other users

Free 1000/50 speed upgrade for nbn HFC or FTTP (detail about FTTC to FTTP technology upgrade) when you sign up to an eligible plan (cheapest is 100/20 Family Plan at $75 p/m).

New customers only

The minimum speed to swap from nbn FTTN to FTTP is 100/20 or faster.

nbn changed the minimum speed to swap from nbn FTTC to FTTP to 100/20 but Superloop haven't made the change and you have to select 250/25 to get the free 1000/50 speed upgrade.

Check your address here.

Speed Promo Price Ongoing Price
100/20 $75/month for 6 months $89/month
100/40 $79/month for 6 months $95/month
250/25 $85/month for 6 months $99/month

You may cancel your service at any time by giving Superloop 30 days' notice (including if you do not wish to continue to use your service during the notice period).

What do I do with the nbn FTTC NCD modem after I have swapped to nbn FTTP?

Get a free return shipping label from Australia Post.

Some T&C’s:

This Offer is valid for new orders placed between the 19th of July 2024 and the 10th of September 2024 (Offer Period), or until Superloop withdraws the Offer at any time without notice by not advertising it. By applying for the Offer, you agree to be bound by Superloop’s Terms, available at https://superloop.com/terms and these Terms and Conditions. Superloop may change these Terms and Conditions at any time.

This Offer is only available on select Superloop residential nbn Home Broadband plans, including the Family 100/20, Power Home 100/40 and Superfast 250/25 plans (Eligible Plans),and be on FTTP / HFC or fibre upgrade eligible FTTN or FTTC technology types

This Offer is not available on our Everyday 25/10, Extra Value 50/20 or Lightspeed 1000/50 plans, or customers located in Opticomm or Vision Network locations.

Terms and Conditions.

Referral Links

Referral: random (1327)

Referrer gets 10% off for 6 months.

Internet Broadband FTTP HFC nbn

Related Stores

Superloop
Superloop

closed Comments

  • jv on 19/07/2024 - 00:44
    -1

    They're getting desperate…

    • auug on 19/07/2024 - 00:47
      +2

      Yep, after Buddy Telco got released

  • SickDmith on 19/07/2024 - 01:36

    So it will be 2 month of Ultrafast internet follow by 4 month of Ultraslow… Hmmm…
    Who would think this is a good idea…

    • Soldier on 19/07/2024 - 07:37
      +2

      Who’s holding you for anything beyond the 2 months?

      • prhino on 19/07/2024 - 10:16

        If you switch provider from the one that you were with for the free fibre upgrade, NBN can charge a fee.

        • Twix on 19/07/2024 - 13:09

          You are allowed to swap providers if you stay on 100/20 or faster. Most providers don't charge the $200 nbn fee.

      • Twix on 19/07/2024 - 12:46

        Yeah you can swap providers after 2 months. Don't forget to give Superloop 30-days cancellation notice.

        • SickDmith on 19/07/2024 - 15:55

          I was under impression this is 6 months contract.

          If I can cancel after 2 months I can give them a shot actually.

          • Twix on 19/07/2024 - 16:00

            @SickDmith: You can pay $75-$85/month for 2 months of 1000/50. After 6 months is when the monthly price goes up.

            You may cancel your service at any time by giving Superloop 30 days' notice (including if you do not wish to continue to use your service during the notice period).

            • SickDmith on 19/07/2024 - 16:48

              @Twix:

              You can pay $75-$85/month for 2 months of 1000/50.

              I can understand this.

              After 6 months is when the monthly price goes up.

              I don't understand this.

              All I want is 1000/50 for two months until I decide where to go. :)

              • Twix on 19/07/2024 - 17:26
                +1

                @SickDmith: I was talking about the ongoing price after 6 months.

                1. $75-$85/month for 2 months of 1000/50. For the next 4 months you get put back on a slower speed for $75-$85/month.

                2. $75-$85/month for 2 months of 1000/50. If you want to keep 1000/50 from month 3 onwards it's $109/month.

  • dylanando on 19/07/2024 - 06:33
    +1

    I’ve rung twice to disconnect but they keep disconnecting my phone call 😭

    • rbimdxe on 19/07/2024 - 07:23

      Call at 0830 AEST. I did yesterday and took less than 6 minutes on the phone to cancel.

    • Soldier on 19/07/2024 - 07:39

      Hi specific were you being about what you wanted disconnected?

    • Spendmore on 19/07/2024 - 11:40

      Yeah worst customer support I have experienced, on hold ages then disconnect.
      You need to give a months notice to cancel too or they charge you for the month.

    • jv on 19/07/2024 - 12:33
      +1

      I’ve rung twice to disconnect but they keep disconnecting my phone call 😭

      So they are doing what you asked them to do, and then you complain about it ????????

      • dylanando on 19/07/2024 - 13:35

        I laughed way too long at that 😂

  • rbimdxe on 19/07/2024 - 07:24

    Cancelled yesterday with them.

    Told them I'm going to Leaptel for their 100/20 for 74.95.

    Told me best they could do was $85/month for 100/20.

    • fintyo on 19/07/2024 - 09:01

      I threatened same and got offer of 100/20 for $80 and 250/25 for $90.

      • cactusjuice on 19/07/2024 - 12:29

        How long were you with them before you threatened to leave? 250/25 for $90 is not bad lol

        • jv on 19/07/2024 - 12:34

          Please be kind and do not threaten people…

          or else !!!!!!!!!

        • howard22 on 19/07/2024 - 21:12

          I called in June to ask for cancel because plan was expensive.
          I was offered $75/month for 100/20 and i just accepted it.

        • Smilence03 on 05/09/2024 - 14:07

          pardon my ignorance if i'm just confused.

          Wouldn't a $10 extra a month for 1000/50 with Buddy Telco tons better than $90 for 250/25 with Superloop?

          Am I missing something here?

          • cactusjuice on 06/09/2024 - 01:18

            @Smilence03: Buddy Telco, the last time I checked, do not allow you to opt out of their CGNAT infrastructure. Which can be problematic. While in Superloop you can opt out.

  • silenthillrocks on 19/07/2024 - 08:13
    +10

    "Flexible No lock in contract"
    Also superloop: "you must give us 30 days notice to cancel"

    • protecon on 19/07/2024 - 09:31

      I had a chat to ACCC about this because there's no way to avoid additional pro rata'd fees regardless of when you cancel due to the billing cycle being the same as the notice period

      • jv on 19/07/2024 - 12:36

        You just have to give them the cancellation date at least 30 days ahead.

        So just set it to a day before a billing date…

  • he88388 on 19/07/2024 - 09:08

    What is considered a new customer? I am currently switching between superloop and exetel every 6 months.
    I am also considering Leaptel.
    Any advice would be appreciated. Thanks in advance.

  • Water Bearer on 19/07/2024 - 09:22

    Title should not have $0 at the start. Seems like plan is free for the first two months. You only get a faster speed for that period on a normal plan, has nothing to do with price. Title has the layout of when the mods change it around, so if they did it like that, very poor and misleading.

    • Twix on 19/07/2024 - 11:27

      $0 was for the free FTTP install. Title updated.

  • newtz on 19/07/2024 - 09:27
    +3

    Rung up to cancel with Superloop. To try get me to stay, and after telling them the price I was moving to, they tried to get me to stay by offering a higher price than the competitor. Then when I said no, they offered a slightly less, but still higher price. Interesting retention strategy.

  • protecon on 19/07/2024 - 09:33
    +1

    Never again

  • nstyle on 19/07/2024 - 09:46

    Is Superloop bad? We are about to get our FTTP upgrade over here and they are significantly cheaper than Aussie

    • Twix on 19/07/2024 - 10:52
      +2

      Superloop's network is normally good. Superloop ask for 30-days cancellation notice. I don't know if this is still accurate but as of 2023 the Superloop tech support was in Adelaide and sales team is in Sri Lanka.

      Aussie BB sales and tech support is in Victoria, you can cancel whenever and get a pro-rata refund.

      In saying that, you probably won't need tech support after you get FTTP.

      1. Are you currently with Aussie BB or a different provider?
      2. Do you host P2P games or need remote access to your home devices?
      • nstyle on 19/07/2024 - 18:24
        1. With Aussie at the moment
        2. Occassionally. I have a private Left 4 Dead server that gets occassional use
        • Twix on 20/07/2024 - 10:52

          I haven't seen any new deals for current Aussie BB customers. If you call Aussie BB they might give you $20 off/month for 6 months.

          Leaptel has three nbn FTTP deals and local support in Victoria.

          If you change between Aussie BB, Leaptel and Superloop you have to get the ISP to turn off CG-NAT each time so the L4D server can be accessed.

    • rbimdxe on 19/07/2024 - 10:54
      +1

      Haven't had a bad experience with them.

      Previous place had the NTD fried by a lightning strike to the phone line and they were responsive, easy to deal with and prompt for getting an NBN tech out.

      Only catch is the 6 month price and having to give 30 days notice to cancel - so you need to remember that when you go to churn to a better deal.

    • Spendmore on 19/07/2024 - 11:42
      +1

      When its working, no. If you have any issues and need to deal with them, yes very bad.

      • nstyle on 19/07/2024 - 18:24

        That sounds like my ADSL experience with Exetel

        • Spendmore on 19/07/2024 - 18:27
          +1

          Superloop own exetel so Im not surprised.

  • Yabadabadoo on 19/07/2024 - 11:44

    Just make sure there's no contract or fee to change provider , move, cancel etc as i signed up with Flip (their site says not fees or contracts) then I asked when the upgrade would happen for the to tell me I had to go on a 12m contract with $200 cancellation fee so I went to another provider with out the fee/contract.

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