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Bonus $10 eGift Card (3 Months Expiry) with Purchase of $100 Woolworths (Expired) or BIG W eGift Card @ Prezzee
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tightarse on 25/06/2024 - 06:42 prezzee.com.au (5652 clicks)
Last edited 26/06/2024 - 16:18 by 2 other users
Last edited 26/06/2024 - 16:18 by 2 other users
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found it, thanks!
I have 2 prezzee accounts - and my main one has $100 WW, and 2 bonus Big W $10 GC.
Hopefully that doesn't cause any issues when they fix up the gift cards…
Just want to make sure we are on the same page, are we still just waiting?
Still waiting for prezzee to magically turn the bigw gc into woolies gc
If you are waiting to buy a WW gift card to get the bonus GC, you're too late.
Nah, I got the famous $10 bigw GC on 10.05 this morning already.
$10 gift card disappeared in the wallet?
Yep mine disappeared too. Looks like they are removing the $10 bonus big w gc from people's accounts. So hopefully the $10 bonus woolies gc will start to appear
Same, that's probably a good sign as they are working to fix the issue
It's also scary to think they tell you to treat it like cash but steal it out of your wallet
Yep, this just shows they got too much control over the user
same, however I added into the rewards app and the bigw card is still show as valid
though I wont touch it until getting the replaced $10 wws GCI be surprise if this will still valid once they fix the issue.
My $10 gift card has also disappeared.
Just got the below message:
Hi there,
Just an update,
Please be advised that we have found that your $10 Bonus eGift Card was issued as a Big W eGift Card, rather than a Woolworths Supermarket eGift Card.
Prezzee apologises sincerely for this error and will be issuing you with a replacement card within the next 48 hours.
Kind Regards,
Team Prezzee
I assume everyone who was affected will get a replacement. Would I have to contact them?
Nah you don't. I didn't and the $10 bonus Big W has been removed from my account. So they are updating it for everyone who purchased $100 woolies GC.
$10 big w is gone from Prezzee but wonder what will happen if the $10 bigw has been added to the Everyday Rewards already but not used
The Big W card is still in my Everyday Rewards app showing $10. Will check when the replacement Woolworths gift card arrives.
Will be invalid
we'll see
$10 Big W gift card has now been removed from my Everyday Rewards app and is invalid. Error message when I tried to check the balance.
@trixieb: the $10 BIG W is moved to Used & Expired tab. i\In the transaction history it said Gift Card Deactivate.
Latest one from their support
Just an update,
Please be advised that we have found that your $10 Bonus eGift Card was issued as a Big W eGift Card, rather than a Woolworths Supermarket eGift Card.
Prezzee apologises sincerely for this error and will be issuing you with a replacement card within the next 48 hours.
Should I ask if I get to keep both $10 gift cards?
EDIT - looks like the $10 one has been removed off my Prezzee account, but I can see it in my Rewards app.. hmmm
Received the same email, but the $10 also removed from my rewards app
For those wondering, from live chat (I didn't receive an email):
Prezzee apologises sincerely for this error and will be issuing you with a replacement card within the next 48 hours.
It will be sent via email.
Those who have received an incorrect Gift Card will automatically receive the replacement of the correct eGift Card.Incorrectly received Big W card has now been removed from both my Prezzee wallet & Everyday Rewards app.
I purchased these as a visitor and in the past could open the cards without logging in. I cannot do this this time without logging in or creating an account for the $100 card. It used to ask to log in but I could close this and go to the card but this time this cannot be closed. Is anyone else finding this and a workaround?
Why not just create an account…?
It is concerning when they can remove gc from Rewards app without asking permission from us. Can't they add into our account when they have the correct gc ?
Yeah we thought our gift cards would be ‘safe’ if we added them to the Rewards wallet, even if Preezee goes bust. But now I’m not so sure any more.
Thanks, I’m aware of that. Still I still wonder if Preezee can ‘deactivate’ similar cards that we have bought and swapped to vendors cards in the future if they go bust, like they have just done to this $10 BigW card.
My $10 Big W has disappeared from Prezzee and into the expired/used section of my EDR app. Clicked transacrion history and it shows "Tues 25 June Gift Card Deactivate"
Every1 chill about Prezzee going bust lol. It'll happen when it does if it does - just don't keep a gazillion cards in your account.
BigW isn't getting much love lol. Might get a switch game on special or pre order. Last thing I want is BigW biting the dust. Kmarts already 1/2 there with Target 😢 need to keep some retail outlets alive!
BigW isn't getting much love
Mostly it's not about Big W… Did u even read the issue?
It's buying something & getting something different to what you were supposed to.
Whilst it's deleted from my Prezzee wallet, luckily I screenshot and printed them out…
as the $10 balance is still showing as available in the Woolworths GC Check Balance page.People who added it to rewards wallet can also access it from used/expired tab. Pretty sure prezzee would have expired all errorous bonus.
how do I even find this tab?
Everyday rewards app -> Wallet -> My Gift Cards -> Used & Expired
It is only if you added it to rewards app before it got removed.
Its showing as $0 balance now in "Used & Expired" section in the Rewards app, so safe to say Prezzee has deactivated the incorrectly issued bonus gift card.
@Snoop Prezzee/WW is supposed to cancel the $10 Big W gift card as per email. You are lucky if you do end up with a valid Big W gift card.
Has anyone, who had their $10 Big W cancelled, received the $10 WW gift card yet?
I think all of us is waiting patiently for this to happen
Not here either.
Another comment says it will be replaced in 48 hours, so we have until tomorrow before starting the riot.Same situation. My card was $10 WW - not affected by the BigW issue.
This is fixed. Reissue completed and added. Theoretically can return to being chill…although, in reality, I'm never chill. 😁
Just received an email:-
We noticed an error with the issuance of your $10 Woolworths Supermarket Bonus eGift Card (order number: AUFF********). The Bonus eGift Card was mistakenly issued as a BIG W eGift Card, we apologise for this error.
To rectify this, we have cancelled the Big W Bonus eGift Card, and are providing you with the correct Woolworths Bonus eGift Card details below. Simply click the link below to add your Bonus eGift Card to your wallet.
Added to Woolworths Rewards wallet and the replacement gift card has 3 month expiry (26 Sep 2024).
For your replacement card what is the first two digits of your in store code is it 83 or something else?
83
I got it about 1.45 hours ago.
Just received the replacement.
Got replacement, confirmed in rewards everyday wallet that it is $10 woolworths GC!
same, just got the replacement card in email
Yep got mine too. Nice and easy
Just received the replacement (Woolworths) bonus GC without any intervention.
Thanks to those who have complained to bring the issue to light.
Received the replacement WW card. Surprisingly it added to my Prezzee wallet without using the 4 digit code.
Likewise, and the 4 digit code is the same as the PIN for the gift card itself.
You are spot on. I hadn't noticed.
I checked my last Prezzee bonus purchase (Big W) and they used different code/PIN to open.
Received the replacement card like everybody else. Nearly missed it as it went to junk mail - don't forget to check there if you haven't received it yet.
I'm impressed with how quickly they fixed that up. Always interesting to see how companies respond when things go wrong.
I'm not even slightly impressed. A) they screwed up bigtime, B) they 'fixed' it by providing a $10 woolworths GC with 3 month expiry, which is NOT what we signed up for.
B) they 'fixed' it by providing a $10 woolworths GC with 3 month expiry, which is NOT what we signed up for.
It's exactly what I signed up for. I saw the reference to 3 month expiry in the T&C's before purchasing.
My bigw gc still active - should i use it or not ?
If you need something from BigW, why not?
Yes, quickly!
Got $10 woolies and $10 bigw nice
No email for me or WW replacement as yet
same here for me
Junk mail?
Got an email saying i got my giftcard, but never received it
Do you mean the email didn't have a link to the gift card? I only received one email and it was the link to the gift card. I didn't get the apology email yesterday that some got.
Email header: Replacement Woolworths Supermarket Bonus eGift Card
Thanks for your patience.
I hope this message finds you well.
We are writing to let you know that we have sent out your replacement card, and it should now be a Woolworths gift card as mentioned in our recent promotion.
Additionally, please note that there are instructions on accessing the $10 bonus in the email you will receive with the gift card details.
We understand how important it is for you to receive this promptly, and we truly appreciate your patience. Could you please confirm once you’ve received the replacement card? This will help us ensure that everything is perfect for you.
Thank you so much for your understanding and cooperation. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best to contact them as you should have received your gift card in a separate email.
My email is this: https://www.ozbargain.com.au/comment/15429536/redir@trixieb: It appears as long as you didn't activate it they were able to change the gift card. I used my old link (BigW).
I’m still waiting for mine. Anyone else?
Same here!
I was about to say that I didn't have mine either, but I thought I'd check my spam just in case and it was there. It had been sent hours ago, so hopefully yours is waiting for you in your spam folder as well.
Nope, not in spam and no communication from Prezzee either.
Good thing we have Ozbargain to keep us up informed!
Still waiting. Not in spam either. First place I checked. Well second.
The replacement got done 1240pm for me but others likely later… 3 mth expiry but at least its not the bigw one and the correct store now!
Got the replacement e-gift woolies card in spam email like someone said above with subject
“Replacement Woolworths Supermarket Bonus eGift Card”Annoying 3 month expiry but yeah will he definitely use it soon anyway
Mine came overnight
Mine came yesterday at midday, it was in spam. 3 month expiry is annoying and misleading and I'll be voicing that in a complaint
Still nothing for me as yet.
Original T & C's said bonus $10 had no expiry either so it would seem from what others are saying above that they are now being issued with a correct replacement WW card but still only has 3 month expiry.
hopefully mine and any others still waiting will come through today.
Still waiting too
After emailing them last night, they replied almost immediately with the following:
"We are aware of this issue & this is to confirm that a replacement Woolworths promotion gift card will be issued within 24 hours, we do apologize for any inconvenience & appreciate your patience & understanding."
So, hopefully should turn up today.
My $10 woolly came through but my wife not yet.
I’ll pray for you
I'll pray for your wife
my wife hasn't come through yet either…
Sorry mate, I can only pray for one wife at a time.
Still waiting… original incorrect bonus card has been removed from account, no new card issued.
I haven't received anything and they closed my ticket already.
What a bunch of scammersBest to contact them again.
Have you tried checking the old link with the $10 Big W card? The gift card was changed here if not activated
https://www.ozbargain.com.au/comment/15431832/redirI checked there as well, the card is not re-added to my account.
I ordered at 11.05 and had my bonus card at 11.09 and the receipt for the main transaction at 11.10 so check your spam then contact them.
Just as a reminder to everyone (when they've fixed the issues), the $100 card goes into your wallet automatically if you bought it for yourself, but you must add the bonus by opening the email and putting it in your wallet. Probably a lot of people forget and end up loosing the bonus.