This was posted 6 months 22 days ago, and might be an out-dated deal.

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eBay Australia: Upsized 10% Cashback ($20 Cap) @ ShopBack

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eBay Australia: Upsized 10% Cashback ($20 Cap) @ ShopBack
Go to Deal
BargainsGrabber on 02/05/2024 - 15:29 shopback.com.au (1128 clicks)
Last edited 04/05/2024 - 12:33 by 1 other user

Upsized 10% cashback on most categories with $20 cap. ShopBack has not made clear whether this is $20 cap per transaction or per account.

Just received a notification from ShopBack. Ignore the eBay Plus logo since I believe it is for the wrong promo.

The 15/22% off eBay Plus Weekend codes are listed on ShopBack and will qualify for cashback.

Unsure what codes will be stackable since the picture did say special codes (could be the eBay Plus weekend codes)

Don’t forget to activate the loyalty spend promo

Excluded categories:

  • Items in the Travel category
  • Charity and non-profit items
  • eBay Plus membership
  • Items with Best Offer accepted prices and Auctions
  • Items paid using any type of voucher or eBay credit

Special notes from store

  • Any purchases made with the use of coupon or Voucher codes are not eligible for Cashback (unless otherwise stated) and will track at $0.
  • Only purchases made through eBay Australia will earn Cashback. Cashback is valid when gift cards are used as a payment method
  • Ensure that you DO NOT add products to your eBay wishlist and purchase/bid over 24 hours later, as Cashback may not be awarded.
  • Ensure that you DO NOT click on advertising banners or sponsored links on the eBay website.
  • Ensure that the seller has marked your order as sent once you receive your purchased items.
  • Cashback not available through the ShopBack Extension, be sure to click through from this platform to be eligible for Cashback.

When will I get my cashback?

Purchase Tracked In Claim In
Today 7 days 60 days

Referral Links

Referral: random (3596)

$30 for referrer, $5 for referee after referee qualifies.

Qualifying requirements for referee: 1. Made a minimum $20 online purchase (below exclusions apply), 2. Received a minimum $10 confirmed cashback online, 3. Added banking details to account.

Users will need to fulfil the referral criteria within 180 days from referee's sign-up date to unlock cashback. See all terms

This is part of eBay Plus Weekend for 2024
Other Cashback eBay Plus Weekend

Related Stores

ShopBack AU
ShopBack AU
Third-Party
eBay Australia
eBay Australia
Marketplace

closed Comments

      • trixieb on 06/05/2024 - 18:41
        +2

        ShopBack has become worse since the staffing changes in March this year

  • redhotchilli on 06/05/2024 - 18:34

    SB seemed to have messed up the $20 cap as I got a bit more. (As have others on this thread)

    I'm hoping they are reprocessing the cashbacks again to limit it to $20.

    Even if the codes were invalid, I should still have got the WP bonus and still counting towards the $3 per $100 bonus

    • King Tightarse on 06/05/2024 - 18:49

      Actually that is a good point, my cashback was over $20. $23 something so hopefully the backroom boys are redoing it

  • calinya on 06/05/2024 - 20:46

    Just checked ShopBack and all 3 of my transactions have been rejected. How annoying!! Would not have bought otherwise.

    • Repstar on 07/05/2024 - 08:36

      Same. ALL of mine have been rejected too. WTF

  • Smallman on 07/05/2024 - 00:59

    Only placed one order ,tracked initially but Rejected now , I will return the package if they refuse to honour the deal

  • redhotchilli on 07/05/2024 - 07:50

    Sadly, nothing has changed overnight

    This time last year SB had a similar deal https://www.ozbargain.com.au/node/769116 that worked with certain listed ebay discount codes. Not sure what's changed this year apart from SB stuffed up the $20 cap and decided to remove all tracked results.

    @gotyourback

    You are going to get your guys to fix this or it's going to a PR headache for SB, I'm down $35 on my $300 spend ($20 +$9 + $6)

  • Repstar on 07/05/2024 - 08:37
    +1

    @gotyourback come on, this is ridiculous now. please explain

  • Store Repgotyourback @ ShopBack AU on 07/05/2024 - 09:57
    +4

    Hey Folks! Just wanted to say we hear you loud and clear about the issues with Westpac & St. George bonuses and the "calculating" Cashback from eBay. Our team is digging into this as we speak, and I'll be sure to loop you all in with any updates ASAP!

    • King Tightarse on 07/05/2024 - 14:02
      +2

      Thank you gyb - we are 'all ears' for the update.

    • sintro on 07/05/2024 - 14:55

      👍 Cheers!
      Don't mind the wait as long as it will be fixed eventually.

    • ozchobie on 07/05/2024 - 18:23

      My westpac bonuses were all rejected and my main cashbacks too are stuck at calculating.

    • armageddeus on 07/05/2024 - 22:51

      @gotyourback Would be great to get an ETA for the fix as it would determine if to cancel and return the purchase. Losing out on $20 (bank bonus) + $20 (ebay 10%) + $12 (ebay loyalty challenge) is a big deal. Cheers !

      • Blurayz on 08/05/2024 - 07:51

        They must be screwed up big this time. If it's just a wrong discount number or something they forgot to activate for the bonus to take place on their system, it should be easily adjusted. Luckily almost everyone is having this problem. Imagine if only one or two people and reported this to their CS, I bet it would end up like @couger where their CS would just jumped the gun and told them it was their own fault.

        • isthisreallife22 on 08/05/2024 - 09:20

          Interestingly I can't correlate the txn id that Shopback has recorded with anything from ebay

    • bluedufflecoat on 13/05/2024 - 08:36
      +1

      Update please?

      • Store Repgotyourback @ ShopBack AU on 13/05/2024 - 09:46

        Hey mate! No news yet, but I'll bug them again for an update. Stay tuned, and thanks for being patient!

  • ozchobie on 07/05/2024 - 18:22

    Classic shopback rejecting all my ebay bonus cashback. I signed up for a westpac account for this and been using shopback for too long to know the dos and donts on ebay.
    Shopped heaps that day knowing I wanted to use the upsized cashback. I didnt even use coupons for these. Not even sure if ill get the main cashback now even if my items have been dispatched already -_-

    https://imgur.com/gallery/kk39R36

    • Empharand on 07/05/2024 - 19:58
      +1

      Has this happened to you before? You make it seem like this isn't the first time.
      Definitely the first time for me and I have participated in pretty much every upsized eBay cashback offering

      As per GYB's latest comment they're looking into it. I'm sure they will honour everything as per what was advertised.

      • ozchobie on 07/05/2024 - 20:11

        Classic i meant it's always hit or miss. I tracked this one specifically as i purposely shopped around and was extra careful.

        Hopefully they fix this.

      • isthisreallife22 on 08/05/2024 - 09:19

        First time for me also - and I've participated in A LOT of shopback promos

  • ca6leguy on 08/05/2024 - 14:06

    Still no update? I’m affected as well. Initially tracked, now calculating.

  • Repstar on 08/05/2024 - 17:35

    Waiting waiting waiting …..

  • bellazio22 on 08/05/2024 - 17:54

    I am thinking of returning it. More expensive than market price without cashback.
    Very disappointed with Shopback.
    It's kind of dodgy things.

  • redhotchilli on 09/05/2024 - 12:01
    -1

    @gotyourback

    You are overdue for providing an update on this, it would be good PR to let us know what's going on @SB regarding this and when the cashback (and related bonuses) are going to re-track.

    • BargainsGrabber on 09/05/2024 - 12:08
      +5

      You are overdue for providing an update on this

      Relax a bit mate. Their last reply was on 7/5 and the rep did say:

      I'll be sure to loop you all in with any updates ASAP!

  • Repstar on 10/05/2024 - 11:16
    +4

    @gotyourback surely an update by now please?

    @ca6leguy @bellazio22 @redhotchilli @ozchobie @isthisreallife22 @Empharand @armageddeus @sintro @King Tightarse @calinya

    • sintro on 10/05/2024 - 16:11

      yeah it's still pending and rejected.
      Anyone contacted support?

      • Blurayz on 10/05/2024 - 16:26

        I'm worried contacting support will end up they rejecting my cashback just like some people before.

        • Repstar on 10/05/2024 - 16:44

          Just wait I reckon. It was a code advertised on the ShopBack website. It has to be honoured….

          • Blurayz on 10/05/2024 - 16:49

            @Repstar: By looking at the delay, we should start thinking what action to do if for whatever reason they are not honoring it. :)

            • armageddeus on 10/05/2024 - 18:45

              @Blurayz: Seems odd for taking so long to come back with a resolution. It was pretty obvious esp with the email promoting it. Sent support an email, but no update yet.

      • Empharand on 10/05/2024 - 18:41

        I contacted support the day the cashback went to rejected/calculating, they asked for me to provide Order Confirmations etc and came back to me yesterday with "Leave this with me to follow up for you, as soon as I hear back from them I'll be right back with the information"

        If they don't honour everything as advertised then this will be the straw that broke the camels back (For me anyways)

        • Repstar on 13/05/2024 - 08:23

          Thanks. Let us know when you get a reply!

    • Repstar on 10/05/2024 - 16:47

      Also waiting on a reply here GYB:

      https://www.ozbargain.com.au/comment/15196614/redir

  • jmc787 on 10/05/2024 - 21:11
    +2

    I see the eBay $3 per $100 spend challenge is now saying "All rewards claimed"

    I was eligible for that $12 until Shopback incorrectly rejected my eBay transactions on 03/05

    Not happy Jan

    • Empharand on 10/05/2024 - 21:45
      +2

      You're not the only one in the same boat, I'm in that same boat…. Whether they honour THAT part is the question

      • Repstar on 12/05/2024 - 16:10

        Exactly the same boat for me as well. Had 4 x $3 all tracked.

  • t0087669 on 10/05/2024 - 22:00
    +3

    I made a purchase WITHOUT the advertised codes. It was tracked, also with the bonus st george offer. But it has changed to calculating and rejected.

    So I don’t think this is all related to the code being used or not. The whole eBay tracking is stuffed up.

    • SnoozeAndLose on 10/05/2024 - 22:12
      +2

      Same for me, no code being used, tracked then rejected

  • paul ipx10 on 11/05/2024 - 10:29
    +2

    It seems everyone are the same boat. No matter approved code or without code. Paid with bank card plus with eBay gift card. They all approved first and rejected later. Contact helpdesk since the issue happened from Monday 06/05/24 l sent all information whatever they need but until now remaining investigation. Luckily my one doesn’t have cash back much. I just want to test how my st.George card work and the first time paid mixed with some eBay gift card l left some balance and problem occurred like everyone. Helpdesk name is Sri. If everyone know him/her you guys are too late for responding or if anyone who is higher level than this guy when you will give a clear answer why approved first and rejected later ??? To make it clear for everyone who shop on last Friday 03/05/24 cashback tracked and rejected later !!!

    • Repstar on 12/05/2024 - 16:12
      +1

      Sri is useless. Doesn’t actually read your emails and sends you copy paste answers.

      • paul ipx10 on 13/05/2024 - 03:22

        Yes. I agree with you l sent an email since last Monday but today was Sunday. ( 7 days later ) No any response from him/her. Remaining investigation!!! Whatever ShopBack bonus campaign from now no more for me until they resolved the issue. Good luck with chasing their bonus that track first make everyone happy and 2 days later rejected all cashback with no any explanation why they rejected??? This is a trap from ShopBack nowadays without anyone can help.Helpdesk all are useless!!!

  • redhotchilli on 12/05/2024 - 16:21
    +2

    I see in the App there is a 'Shopback Frenzy' this week 14-16 May featuring ebay.

    Hope they resolve this issue before then.

    • ca6leguy on 13/05/2024 - 11:00

      Once bitten, twice shy.

      Use it at your own risk from now on.

  • Empharand on 13/05/2024 - 12:39
    +2

    @gotyourback It has now been a week. Update please.
    You guys are launching 'Shopback Frenzy' from tomorrow while we're all still waiting for this to be rectified from the last 'Upsized' deal

    • CodeXD on 13/05/2024 - 12:40
      +1

      They provided one 2 hours ago

      https://www.ozbargain.com.au/comment/15257351/redir

      • armageddeus on 13/05/2024 - 12:45

        Anyone else get this same reply ?

        Thanks for reaching out to ShopBack.

        I truly appreciate your patience in this matter and apologize for the experience. I can understand not receiving what you expected, and I regret to share this news.

        I've checked on your investigation status, it's open and ongoing at this point. In this case, they might require more time to complete the verification.

        We will reach out to you as soon as this is completed.

        At the same time as well, just in case I have reached out to the team to expedite this.

        Thank you so much for your patience, we really appreciate it - please reach out to me if I can help in any other way.
        Regards,
        Sri

        • ca6leguy on 13/05/2024 - 14:10

          Copy pasted response?

        • paul ipx10 on 13/05/2024 - 18:12

          Yes. I got reply exactly the same reply to you and helpdesk name is Sri too. Copy paste all sentence for everyone who need help from helpdesk. No more click frenzy no more upsize and no more bank card for me until they resolve the issue or give a clear answer why tracked first and rejected later!!!!

  • trixieb on 13/05/2024 - 18:23
    +1

    Same as everyone, still waiting on 3 X eBay rejected orders to be processed. Can't recommend or post these deals anymore.

    Haven't lodged a claim though. Will wait for @gotyourback to reply here. Also have Chemist Warehouse orders to sort out.

    I will use ShopBack for gift cards only. Not keen on Cashrewards or TopCashback either.

    Can't face chasing these robots and getting copy and paste answers, similar to eBay agents

    • Repstar on 13/05/2024 - 19:02
      +3

      Yeah same. Wish I took a screenshot of it. Not impressed.

      Sounds like this was an issue with Shopback and eBay about allowing the 22% discount code to stack with the bonus cashbacks. At the end of the day, as a user, that’s not our problem. That’s probably what happens when you offload a lot of your competent staff to reduce costs.

  • trixieb on 13/05/2024 - 23:54

    Hi everyone, here's some research on ShopBack. May explain the glitches recently

    https://www.ozbargain.com.au/node/845747

    • BargainsGrabber on 14/05/2024 - 00:09
      +1

      There’s an upsize for eBay which I’m hesitant to post too now bc of the stuff ups from ShopBack

      • trixieb on 14/05/2024 - 00:12
        +1

        I'm not posting anymore till they sort the current mistakes

  • Blurayz on 14/05/2024 - 07:46

    With issues affecting almost everyone, writing and complaining to consumer affairs is probably faster for the problem to get solved.

  • Empharand on 15/05/2024 - 10:02
    +1

    @gotyourback
    Update please. How long do we need to wait for a resolution?

    Starting to think you guys are hoping we will forget about this and move on (I have no intention of doing that)

    • Store Repgotyourback @ ShopBack AU on 15/05/2024 - 10:43

      On the case! Still waiting to hear back, but I'll keep digging and update you ASAP. Thanks for your patience!

      • Blurayz on 15/05/2024 - 10:52
        +3

        @gotyourback, you need to give us at least a time frame so we all don't wait in limbo. It has been a week, so there should be at least some information of what is going on and how long does it take to solve it.

  • Repstar on 15/05/2024 - 14:25
    +2

    Glad I am not the only one frustrated by this.

  • redhotchilli on 15/05/2024 - 15:20

    Without getting any transparency from SB, I assume they are now deciding whether to re-track and lose money (less likely by the day) or string us along and hope we get over it.

    • CodeXD on 15/05/2024 - 16:32
      +2

      There has been no announcement as to why all the cashbacks were rescinded yet, which I find ridiculous. People who didn't use any eBay code for their purchase were also rejected. All they have done is acknowledge they are seeing the issue, but still to date no explanation as to why.

      There are numerous proof that the code was listed on their site too.

  • trixieb on 15/05/2024 - 18:07
    +2

    The eBay rejection issues appear to be independent of whether a code or eBay gift card was used.
    I didn't use a code on my 3 orders. 2 of my orders were also paid in full with a St George card. All orders have been rejected.

    ShopBack seems to have gone backwards since the recent restructuring and staff changes. Last month, there were already inaccurate T&Cs/tracking discrepancies with BWS, Amazon, Priceline Pharmacy etc.

    On the ShopBack Super Savers Community Facebook page, there are reports of issues with other retailers including mistakes in T&Cs recently.

    It's disappointing to experience this level of incompetence considering ShopBack Australia hit $3 billion in sales last year.

    https://www.linkedin.com/posts/gusmuffet_shopback-australia-…

    @gotyourback Hope to see a resolution soon. Some of us are taking a break from shopping at ShopBack until the eBay cashback is fixed. Thanks

  • Repstar on 15/05/2024 - 19:32

    I think whats annoying, is in the past GYB would have a fix within 24 hours. It's been a week and we have nothing. Beyond frustrating. Maybe we need to contact someone higher up at Shopback.

    • Repstar on 15/05/2024 - 19:33

      https://corporate.shopback.com/press/shopback-appoints-ex-fa…

      Asia-Pacific’s leading shopping and rewards platform ShopBack today announced the appointment of Aik-Phong Ng as Managing Director to spearhead the rollout of ShopBack In-Store and ShopBack Pay in Australia, Thailand, and Taiwan.

      Anyone got an email for Aik-Phong Ng?

      • trixieb on 15/05/2024 - 19:42

        @Repstar Sorry Aik-Phong Ng didn't stay long. LOL He left ShopBack in Sep 2023

        https://sg.linkedin.com/in/aikphong

        Ex MD at ShopBack
        Managing Director
        ShopBack
        Jan 2022 - Sep 2023 1 year 9 months
        Singapore

        P.S. Will do a search on who to contact. Pity TA isn't working for SB

        ShopBack is recruiting https://www.ozbargain.com.au/node/845747

        • Repstar on 15/05/2024 - 20:08

          ahhh RIP

          • trixieb on 15/05/2024 - 20:14

            @Repstar: Angus Muffet is the Co-founder and General Manager of ShopBack Australia. Haven't found an email yet

            https://dealmaker.rakutenadvertising.com/DealMakerAPAC2022/s…

            Linkedin: https://au.linkedin.com/in/gusmuffet

            St George/SB with Angus: https://www.brokernews.com.au/news/breaking-news/westpac-sho…

            • Repstar on 15/05/2024 - 20:30
              +1

              @trixieb: Ok. I found his email and phone number. I won't post it here, but I will send him an email asking for some help / investigation.

              Cheers

              • trixieb on 15/05/2024 - 20:32

                @Repstar: Excellent. Hope he is helpful :)

              • Empharand on 15/05/2024 - 20:37

                @Repstar: Please send him an email on behalf of the Ozbargain community and then link the 3 threads containing comments that pertain to the one issue (I'm sure he'll understand upon seeing the comments)

                https://www.ozbargain.com.au/node/843917?page=1#comment (This thread)
                https://www.ozbargain.com.au/node/843992 (Bank Bonus)
                https://www.ozbargain.com.au/node/845751 (The most recent upsized deal, which contains comments related to our ongoing BS)

                Hopefully he has heard of us and how much $$$ we bring to their platform

                • Repstar on 15/05/2024 - 20:45
                  +2

                  @Empharand: Yep done. Was polite and asked him to look into the issue for us. Will let you know if I get a reply.

                • marquisite on 15/05/2024 - 20:56
                  +2

                  @Empharand: There is also the up to $12 cashback eBay challenge, @Repstar: https://www.ozbargain.com.au/node/840941

                  This was active at the time of the 3 May upsized cashback, but has since run out of rewards. I couldn't see any indication of limited rewards prior to this so it comes as a surprise. Pretty sure everyone with eBay orders from 3 May that are showing as $0 cashback have missed out on this now.

                  • Repstar on 16/05/2024 - 11:31

                    @marquisite: No joy with the email. All of them bounced back. Not sure if he is there anymore.

                    • trixieb on 16/05/2024 - 11:44
                      +1

                      @Repstar: Angus seems to be still at ShopBack and can be contacted on Linkedin. I will check again for his email

                      Edit: Found two emails and number and will PM you.
                      Also signed up with SignalHire to get his contact details but it was useless

                      Contacted ShopBack's Bot Sparky for Angus email and gave my email
                      Bot: Okay! Our agent will talk to you shortly!

                      • Repstar on 16/05/2024 - 12:58
                        +2

                        @trixieb: Update:

                        I have found a working email for Angus. I received an auto reply saying he is currently traveling and responses will be delayed. Will keep y'all updated.

                        • trixieb on 16/05/2024 - 13:12

                          @Repstar: Great thanks.

                          ShopBack don't read their reviews on productreview.com.au
                          5 years ago when they were new, Angus replied to a Q&A - 'we are here to help!'
                          Last reply was 3 years ago from Suneeta

  • Store Repgotyourback @ ShopBack AU on 16/05/2024 - 15:16
    +9

    Hey everyone! Got an update on the Cashback issue – the awesome crew is fixing it ASAP! You should see both your standard and bank bonuses reflected in your account for the correct amount within 3-5 business days.

    If you don't see it after that, just shoot us a DM or email and we'll be happy to help!

    Super sorry for the inconvenience, but we're getting it sorted!

    • Blurayz on 16/05/2024 - 16:32
      +3

      @gotyourback
      How about the issue with eBay loyalty challenge, $3 per $100 bonus https://www.ozbargain.com.au/node/840941 that stacked with this deal?

      • Store Repgotyourback @ ShopBack AU on 16/05/2024 - 16:58
        +2

        No worries about the challenge bonus! It'll be updated once the Standard Cashback from eBay is all sorted and reflected in your account.

        • marquisite on 16/05/2024 - 17:36

          The eBay loyalty challenge currently says all rewards claimed. Will ShopBack add additional rewards / manually credit this challenge for those with eBay orders from 3 May?

        • jmc787 on 16/05/2024 - 19:27

          Thanks mate good to hear

    • Repstar on 16/05/2024 - 18:52
      +1

      Thanks GYB, great news. As others have said we were showing the challenge as complete (4 x $3 for me), and it now says all rewards claimed.

    • bluedufflecoat on 17/05/2024 - 12:11

      Might be jumping the gun here, but the original transaction that was declined (for me) was $17.03 but I just got a notification that I have cash back tracked at $0.56, which is a far cry from 10%.

      • Smallman on 17/05/2024 - 12:22

        Same. If you check the eBay Challenge, you can see they cut the tax out and split the order value into two or more. I don't understand why

      • bluedufflecoat on 17/05/2024 - 12:27

        Westpac bonus $3.42 down to $2.24

    • 8azinga on 17/05/2024 - 12:17

      Got the updated tracking email buy it didnt track at 10%.

  • Repstar on 16/05/2024 - 20:39
    +4

    @ca6leguy @bellazio22 @redhotchilli @ozchobie @isthisreallife22 @Empharand @armageddeus @sintro @King Tightarse @calinya @BargainsGrabber @Koopedup @superbass @Spectre007 @CodeXD @trixieb @bluedufflecoat @Blurayz @marquisite @isthisreallife22 @jmc787 @couger @Smallman @ozchobie @ozchobie @ca6leguy @bellazio22 @t0087669 @SnoozeAndLose @paul ipx10

    Hi All. See below email from Angus @ Shopback AU. Finally some movement as GYB has said above.

    Hey Repstar,

    Thanks for reaching out, appreciate you raising this!

    I've spoken with the teams who are investigating and they are prioritising a resolution, believe this has just been communicated on the deal post by GYB.

    Let me know if there is anything else I can do to help out.

    Many thanks,

    Gus

    • Blurayz on 16/05/2024 - 21:12

      Just a quick update. My bank bonus cashback has shown tracked on the app (but the date is showing today's date, the previous one that got rejected still there). Standard e-bay cashback and ebay loyality challenge ($3 per $100 bonus) seem hasn't been fixed yet.

    • trixieb on 16/05/2024 - 22:20

      @Repstar Excellent news! Mine hasn't been fixed yet and will contact GYB if no change after 3-5 days

      https://www.ozbargain.com.au/comment/15271319/redir

    • SnoozeAndLose on 17/05/2024 - 12:48

      Mind bonus amount appeared but it is less than what it supposed to be and the base 10% is still showing as calculating.

  • ca6leguy on 17/05/2024 - 12:28

    @gotyourback a transaction has appeared on my account but the purchase and cashback amount is incorrect.

    • Store Repgotyourback @ ShopBack AU on 17/05/2024 - 12:42

      Hey @ca6leguy! To help you out faster, can you send us a DM with some more details?

      • bluedufflecoat on 17/05/2024 - 12:43

        Should I send you one too?? The discrepancy is quite a lot.

        • Store Repgotyourback @ ShopBack AU on 17/05/2024 - 12:45

          Yup sure @bluedufflecoat, I'll take a look

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