What's Happening at ShopBack? Layoffs, Vacancies and NZ Launch

Related Stores

ShopBack AU

Third-Party

• 

  linkindan on 14/05/2024 - 01:28

  +5

  New GYB is literally useless - just says to email ShopBack who are no help

  Consumer Affairs are not entirely useless if you have enough evidence, just saying

  • 

    trixieb on 14/05/2024 - 01:34

    +1

    Staff seem to be clueless and new to SB. IT staff are probably interns with the recent technical issues. They are looking for several interns in their ads overseas

  • 

    Jimothy Wongingtons on 14/05/2024 - 07:00

    +1

    Og GYB was the only damn thing holding SB together too smh…

  • 

    arcticmonkey on 16/05/2024 - 06:48

    +1

    Exactly. If we wanted copied and pasted or unhelpful responses, we'd use the email channel.

    These offshored monotone template responses do my head in. I called an Australian yesterday at Energy Locals and got my issue solved straight away within minutes

    With these offshored templated people, it can take weeks or months. I sometimes need to contact an executive by LinkedIn or email to get the issue resolved or report them to an authority.

• 

  Jimothy Wongingtons on 14/05/2024 - 06:59

  +2

  All hail new king of cashback provider top cashback.

• 

  Blurayz on 14/05/2024 - 07:34

  +2

  With issues affecting almost everyone, writing and complaining to consumer affairs is probably the fastest way for the problem to be solved.

• 

  Skramit on 14/05/2024 - 07:57

  The fact that the website is not maintained says it all. App only approach is a turnoff for me personally. E.G. Click the "Westpac" link on the website and you get nothing. Same with gift cards etc.

  • 

    trixieb on 14/05/2024 - 08:25

    Previous GYB mentioned that not many members use the website so some of the deals (eg gift cards) are app only. It shouldn't be an excuse not to maintain the website.

    Users have recommended to shop via the app as it seems to track better. I would have preferred to shop on the website but was forced to use the app.

• 

  DingoBilly on 14/05/2024 - 08:41

  -4

  I've found Shopback to be great lately. Much improved from what it was at the start. I lost out in the first few months some cashback which didn't track right, but since using the app over the last year I've made over $500 from them which all tracked correctly and I've withdrawn.

  Not really sure about the rest of your post and why it's relevant listing how much they're hiring Etc.? Don't even know who GYB is.

  Isn't this just a long way to complain about the fact that the eBay claim didn't track? That should be on you to not buy anything you wouldn't already without cashback?

  • 

    trixieb on 14/05/2024 - 09:24

    +1

    It paints a better picture into understanding what is happening at ShopBack. E.g. there are IT issues and IT jobs are advertised.

    Previous GYB was the key person that resolved the issues or asked the team to. We don't know who but it didn't matter. There could have been more than one GYB but they were all helpful.

    The discrepancies and glitches were already experienced in early April (before the eBay issues). Some of us had dealt with the new GYB and it was obvious a different person was operating the account.

    I had also spent some time sorting out the discrepancies on the Priceline Pharmacy/bank bonus offer in April. Didn't realise it was going to get worse after with the eBay offer. There are also issues with Amazon tracking.

    If I was going to buy anyway, it could be a choice of shopping:
    - via ShopBack (getting more discount with cashback but cannot pay with gift cards) or
    - don't use cashback sites but can pay with gift cards or other payment

    I would still use ShopBack for gift cards but not for other shopping till they resolve the issues mentioned.

• 

  ihbh on 14/05/2024 - 10:36

  +1

  Surprisingly similar to Cashrewards, ShopBack has been advertising for staff in Australia and around the world despite the recent layoffs.

  What's surprising about that? Are the roles the same or different, reconfigured, etc.?

  Businesses need to rightsize, optimize their business as they grow, the environment changes and to fix past mistakes.

  • 

    arcticmonkey on 16/05/2024 - 06:52

    +1

    That's a complete cop out.

    Laying off a quarter of staff is a form of inept management that lacks foresight.

• 

  Porker on 14/05/2024 - 16:42

  Has anyone tried referring a friend lately?

  I've looked through the app and website and for the life of me can't find the option to refer.

  The instructions on the website and info/faq on how to do so are inaccurate or out of date.

  • 

    trixieb on 14/05/2024 - 16:47

    @Porker I only use the app and it's on the "account" page where you see your purchased gift cards, cashback and available amounts to withdraw.
    Tap on Account at the bottom right hand side.
    Somewhere in the middle, underneath Enable biometric ID, there is a section called Referrals (below Promos, next to Transactions and Rewards).
    Tap on Referrals and your unique code is under "Refer a Friend" on the middle of page.
    Let me know if you find it, otherwise I will take a screenshot.

    • 

      Porker on 14/05/2024 - 18:21

      +1

      I'm blind! Thanks for into. I clicked on that 'referral' page/section so many times but I was looking for a link (to send to recipient).

      Code is 5 or 6 digits.