This was posted 2 years 20 days ago, and might be an out-dated deal.

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nbn 50/20 $59.95/Month, 100/20 $74.95/Month, 250/25 $99/Month, 500/50 $109/Month for 12 Months (No Lock-in Contract) @ Leaptel

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nbn 50/20 $59.95/Month, 100/20 $74.95/Month, 250/25 $99/Month, 500/50 $109/Month for 12 Months (No Lock-in Contract) @ Leaptel
Go to Deal
MarketingLeaptelRep on 03/11/2022 - 09:52 leaptel.com.au (7315 clicks)
Last edited 10/10/2023 - 10:55 by 1 other user

Following the success of our spring 12 month promotion, we have extended the promotion to become an ongoing promotion with no planned end date.

I am happy to report that following a successful trial in October, we now use GSL for our international transit (instead of Vocus), which has made a significant difference to the quality of our international speeds.

The nbn offer

Down Speed Up Speed First 12 Months Ongoing Typical Evening Speed Down
50Mbps 20Mbps $59.95 p/m $74.95 p/m 50Mbps
100Mbps 20Mbps $74.95 p/m $89.95 p/m 100Mbps
100Mbps 40Mbps $84.95 p/m $99.95 p/m 100Mbps
250Mbps 25Mbps $99 p/m $119 p/m 250Mbps
500Mbps 50Mbps $109 p/m $129 p/m 500Mbps

All the above have unlimited data.

$0 activation including for month-to-month. We do offer a 24 month option if you need a modem and don't want to pay upfront for it.

Full T&Cs at https://leaptel.com.au/nbn-september-2022-promotion-tcs/

Signup via https://leaptel.com.au/nbn-plans/.'

Speed & Service

We are with nbn directly on 121/121 nbn POIs which means guaranteed no CVC congestion as we control our own CVC and have lots of headroom.

IPoE/DHCP is our standard connection method (no vlan tagging required) and we are happy for you to BYO modem. We do support PPPoE as well should you wish to use that connection method.

All connections are CGNAT by default, however you can disable CGNAT and receive a IPv4 dynamic IP at no cost through our portal, full details at https://leaptel.com.au/faq-cgnat/.

We support IPv6 in a trial/alpha configuration and can be toggled on in our portal.

We have points of presence in data centres in Adelaide, Brisbane, Melbourne, Perth and Sydney with peering and transit in each. You can check out our looking glass at - https://lg.leaptel.com.au/.

Our support team is located in Box Hill, Melbourne, so when you have a problem you're talking to someone local. Wait time are kept to a minimum and we support livechat and email tickets as well.

500Mbps & nbn fibre upgrades

As I mentioned we're now offering 500Mbps/50Mbps, which with a 12 month discount is a great option if you're eligable for nbn's fibre upgrade program, which you can find more details about at https://leaptel.com.au/nbn-fibre-upgrade/.

Existing customers

If you are an existing customer and have not had a promotion in the last 12 months we will be happy to provide you with this discount. Please just contact our support team which you can do very easily at https://leaptel.com.au/contact/.

In any other circumstances also just reach out and see what our team can do, we are willing to assess any reasonable requests on a case by case basis.

Opticomm

If you're in an Opticomm area we have different 6 month offers which can be found at https://leaptel.com.au/opticomm-plan/. We'd love to match the nbn offer but Opticomm's wholesale pricing is more expensive than nbn and we presently absorb a $99 ex gst activation charge for all new connections alongside other charges. There is presently a ACCC process underway which may result in increased regulation on Opticomm (and other non-nbn broadband) and we're hopeful that once completed we will be able to align our Opticomm pricing and promotions with nbn.

Who we are

Many of you won't know who Leaptel is. And that's fair, we've mostly been focused on providing services on the Opticomm network which has allowed us to do what we're now doing on nbn.

To keep it brief, this is who we are:

We are 100% Australian owned and operated.
We are 100% committed to providing a high quality product.
We are 100% dedicated to providing the best customer service possible.
We are 100% devoted to improving every day in everything we do.
We are 100% willing to own our mistakes and learn from them.

And I think our reviews back this up.

Please check out our Whirlpool Thread if you'd like to know more about us.

I will happily answer any questions anyone has.

Edit 05/01/2023 - As of 24/12/2022 we have been making our nbn CVC graphs publicly available at https://metrics.leaptel.com.au/dashboards

Referral Links

Referral: random (472)

$50 credit for the referee (if they are not on a reduced pricing plan) & $50 credit for the referrer. The referee will receive a $50 credit on their third month invoice, unless they have obtained another promotion during the online application process. Once a referee has paid for their second month, the referrer will get a credit of $50 applied to their next invoice.

Internet Broadband nbn

Related Stores

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closed Comments

  • tychiang82 on 03/11/2022 - 09:54
    +1

    Thanks.
    Wondering with you have the option of disabling CGNaT?

    • whoamitoblame on 03/11/2022 - 09:57
      +6

      All connections are CGNAT by default, however you can disable CGNAT and receive a IPv4 dynamic IP at no cost through our portal, full details at https://leaptel.com.au/faq-cgnat/.

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:08
      +6

      It's the number 1 question so I bolded it this time in the deal. But yes you can disable it via our portal. Please don't unless you really need to. IPv4 addresses are becoming harder and harder to come by!

      • I know nothing on 03/11/2022 - 11:00

        What if I need a static IP?

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 11:04
          +1

          A static IP is an additional $10 per month.

          • mysterioushunt on 03/11/2022 - 12:15

            @LeaptelRep: Why does it cost more to provide a static IP?
            I'm currently with Launtel they just charge a one of fee that is refunded when you no longer need it.

            • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 12:36
              +4

              @mysterioushunt: Hi mysterioshunt,

              Because every IP address costs us money. And the charge is a price signal about what we value the static IP at, which is $120 per year.

              • noz on 03/11/2022 - 12:46

                @LeaptelRep: Understand the need for charging with static IP. Are the dynamic IPs at least "sticky" ones, like ABB does?

                • BanannaMan on 03/11/2022 - 12:48

                  @noz: Does ABB have a smaller range for dynamic?

                  • Gareth on 03/11/2022 - 13:27
                    +1

                    @BanannaMan: ABB (once you get CGNAT turned off) basically keep you with your dynamic IP as long as possible. So it's not actually a static IP, but unless they restructure their network, you basically get allocated the same IP.

                    For instance, I've been with them for 4 years now - I got one IPv4 address initially which did not change until around this time last year. (ie. received the same IP for 3 years). The IP address I first received a year ago is still in use.

                    • BanannaMan on 03/11/2022 - 14:08

                      @Gareth: Thats nuts also pretty amazing
                      I dont know anyone that does that

              • Ulysses31 on 11/04/2023 - 14:06

                @LeaptelRep: I've never understood that… as we all use an IP, so why does it cost for one, but not the other.
                Are dynamic shared (at once), therefore splitting costs?

                • MarketingLeaptelRep @ Leaptel on 11/04/2023 - 14:37
                  +1

                  @Ulysses31: Static IP provides a fixed IP address for a monthly fee of $10. Dynamic IP, available at no extra cost, gives you an IP address that changes each time you establish a new session with us.

                  CGNAT (Carrier Grade Network Address Translation) allows multiple users, up to 128 for Leaptel, to share a single dynamic IPv4 address. It's similar to the NAT your home router uses to share an IP address with your devices. CGNAT has been widely adopted, especially by mobile providers, due to the scarcity of IPv4 addresses because they would not be able to provide every mobile device with its own IPv4 address.

                  There are approximately 3.7 billion global IPv4 addresses for general use, making some degree of sharing necessary. Newer providers like ourselves don't have vast amounts of historical IPv4 address like the long established telcos do. Acquiring additional IPv4 addresses is expensive and time-consuming. We recently bought 2,000 addresses for around $60 each, but their transfer and recognition by major sites for geo-blocking purposes can take months and if we're lucky we might integrate them into our network by the end of the year. Even then, we tend to consume addresses at a faster rate than we can acquire them.

                  While CGNAT is suitable for most users, certain devices and online games may encounter issues. Concerns about increased latency or decreased performance with CGNAT are unfounded in a well-managed network. The extra network equipment is closely monitored to ensure it doesn't impact performance. There is an instinct among a subset of customers to just disable CGNAT and we may reach a point where we have to add a nominal fee to make people consider whether they have a real need for their own IPv4 address.

                  The long-term solution is transitioning from IPv4 to IPv6. We are currently running an IPv6 trial, but widespread adoption is needed before us and other providers could switch off IPv4 completely. 25 years after IPv6 was rolled out and still many major websites and content providers still don't support IPv6.

      • G-rig on 14/04/2023 - 06:19

        I tested turning CGnat off to see if i could get a closer server but ended up turning on again - sounds like it's an extra layer of security having it turned on, or people can see your exact location a bit easier. Handy you can turn it on/off in the web interface though.

        I think with a ping of 10-13ms and speeds of 105-107Mbps over wifi so all good :).

        • MarketingLeaptelRep @ Leaptel on 14/04/2023 - 09:34

          Our CGNAT appliances are located in the same physical location as our BNGs. They're literally right above or below each other in the data centre rack. In terms of latency or anything like that you will see no difference either way.

          • G-rig on 14/04/2023 - 10:22

            @LeaptelRep: Ah all good. I only mentioned it as my IP was showing I was in southern NSW or Victoria or something.

            • MarketingLeaptelRep @ Leaptel on 14/04/2023 - 10:59
              +1

              @G-rig: So the IP "location" is determined by geo-location, essentially service and content providers rely on big databases whose job it is to try and physically locate an IP address for the purposes of things like geo-blocking.
              It is a very inexact process and the accuracy can vary. It is also not always up-to-date.

              We could have an IP range we use in Melbourne, and decided to move the IP range to Sydney for some reason. The geo-location databases don't know we've moved the IP range so until they update their databases it is going to show it being in Melbourne.

  • CyberMurning on 03/11/2022 - 10:01
    +39

    Existing customers
    If you are an existing customer and have not had a promotion in the last 12 months we will be happy to provide you with this discount. Please just contact our support team which you can do very easily at https://leaptel.com.au/contact/.
    In any other circumstances also just reach out and see what our team can do, we are willing to assess any reasonable requests on a case by case basis.

    that is gold

    • hasher22 on 03/11/2022 - 12:18

      Does this include existing customers that cancelled their account and has not been with leaptel for more than 12 months? Or only current existing customers?

      I tried to reconnect with leaptel 3 months ago and they said I couldn't get the deal (different deal) as I was a previous customer ages ago.

      • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 12:37
        +1

        Hi Hasher22,

        If you haven't been with us for 12 months (or more) you will be able to access the new customer pricing. You should just be able to signup normally and get it.

        • hasher22 on 03/11/2022 - 16:34

          Thanks! Signing up soon!

  • seanmilt on 03/11/2022 - 10:04

    What is the porting timeframe like? Currently with MyRepublic and am happy with internet speeds, but they took 3-4 days to get the NBN activated at my new address, shouldn't it be as simple as flicking a switch?!

    • charzy on 03/11/2022 - 10:05
      +3

      Same day for me

      • ausdday on 03/11/2022 - 11:01
        +1

        do you need to call to port out? Or new sign up will trigger old ISP cancellation ?

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 12:03

          Hi Ausdday,

          Are you referring to moving your nbn service, or porting a phone number?

          If its just an nbn service, assuming you are having our connection replace the old ISP's connection, they should be notified by nbn. However I will always recommend confirming with the old ISP that they've cancelled everything off because relying on them to process a notification from nbn could leave you being double billed.

      • boldwombat on 03/11/2022 - 14:43

        A few hours in the middle of the night from Belong -> Leaptel.

  • NickFritz on 03/11/2022 - 10:07

    People reporting down times and issues with this on the whirlpool thread. Doesn't look enticing to me :(

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:14
      +16

      We had a BNG (the thing you connect to in the data centre) crash this morning due to a memory leak in JuniperOS, but we have triple redundancy in place for situations like this. So in this case a simple power cycle of the home router would return service inside 5 minutes.

      Beyond the occasional issue like that which all RSPs experience (you can go read through any of our competitor's to see similar situations at various points in time), our network is very resilient and built with redudancy in mind.

      • ausdday on 03/11/2022 - 11:01
        +2

        Am with Superloop at the moment. Do I need to call them to port out or close the account after I sign up with Leap?

        • angelkulit025 on 03/11/2022 - 16:26

          may i ask why are you jumping ship? im with Superloop as well on the 100/40 paying $89.95 which is cheaper by 10 bucks from Leap's ongoing rate.

          • XVX on 03/11/2022 - 17:51
            +1

            @angelkulit025: Superloop charges me $89 for a 100/20 plan the dogs

            • 4foxache on 04/11/2022 - 00:07

              @XVX: They have a retention line if you're thinking of leaving.

          • theguwithnoname on 03/11/2022 - 20:41

            @angelkulit025: I guess you can save ~$56 over the next year with the promo, then switch back to superloop.

          • Ebany on 26/11/2022 - 14:23

            @angelkulit025: wtf, ABB charge me $109 for a 100/40 plan ……… seems I've not shopped around for some time.

            • Ulysses31 on 11/04/2023 - 14:06

              @Ebany: ABB have been charging top dollar for a LONG time.

      • NickFritz on 03/11/2022 - 11:19
        +1

        Thanks for the clarification, have signed up. Will see how we go!

    • Ryanek on 03/11/2022 - 10:28
      +1

      Just want to say, I've been on Opticomm for years and found them to be excellent.

      • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 12:03

        Thanks for your ongoing support Ryanek, we appreciate it.

  • samkenny on 03/11/2022 - 10:17

    Hi There, any such plans for Opticom?

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 11:03
      +5

      Hi Samkenny,

      As indicated in the details of the deal, we cannot currently offer the same pricing on Opticomm. At present Opticomm charges RSPs more to have a service than nbn, in particular a $99 ex gst service activation charge.

      There is currently an ACCC process underway which we're hopeful will result in better regulation of non-nbn networks (such as Opticomm). The draft from the ACCC had some positive changes (such as removal of the $99 ex gst service activation charge), and we will be pushing hard to require Opticomm to meet nbn pricing and service standards in their entirity. However, until this process is completed and there is some change to the prices we're charged we will have to continue to charge more for Opticomm services than we do on nbn. :(

      If you'd like to read more about the process you can find it at https://www.accc.gov.au/regulated-infrastructure/telecommuni…

      • samkenny on 03/11/2022 - 11:13

        Thanks, I didn't read that far thinking it was about NBN only.

        EDIT: Makes a lot of sense for this to be happening. Until I was forced to Opticom, I had so many options to choose from. Leaptel unfortunately, doesn't offer 250

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 11:41

          We do offer 250Mbps and 1000Mbps on Opticomm. But if your address doesn't support higher speeds on the Opticomm network we have no ability to order it :(

          Unfortunately a decent portion of the Opticomm network is locked at 100Mbps, and we know of some brand new sites that Opticomm installs into where they don't offer 1000mbps speeds to order which is very frustrating.

          All we can hope for is that increased regulation will force private providers to raise their game, because ultimately what purpose do they serve if they cost more and provide less than the government owned provider?

          • carmar on 03/11/2022 - 13:14
            +1

            @LeaptelRep: "Unfortunately a decent portion of the Opticomm network is locked at 100Mbps"

            I WISH my 36 MBPS up/7 MBPS down FTTN NBN service was locked at 100MBPS. Gotta love FTTN - can't wait till my suburb is changed over to FTTP.

            • Nuggets on 03/11/2022 - 13:28

              @carmar: Are you ineligible for the fttp upgrade on demand? At least fttn has an upgrade pathway to 1Gb speeds. HFC is flaky as heck and is doomed in the long run.

              • carmar on 03/11/2022 - 15:02

                @Nuggets: NBNCo have published the suburbs that are on the plan for the upgrade to FTTP but our suburb only went on the plan in April of this year. My current ISP (Superloop) have no idea as to when FTTP is actually going to be available to me. The other half of my suburb was one of the first areas of NBN installation when the (sane and logical) plan was FTTP to every house - my half of the suburb was connected to the NBN after the "father of the Internet" Malcolm Turnbull became Communications Minister under Abbott and they decided that FTTN was "all most people would ever need".

                I've been waiting a long time - on 37/6 NBN.

                • Daabido on 03/11/2022 - 20:41

                  @carmar: It's alright. Malcolm got $40 million from Ozemail. Neville Wran got $20 million.

              • HelpMeiCantSee on 28/11/2022 - 10:39

                @Nuggets: All the suburbs around me are being done too. Mine, nope- it’s classified into the “difficult install” category. I guess who cares about 500 or so homes

            • Ebany on 26/11/2022 - 14:26

              @carmar: Hard to believe such slow data rates could still exist in this age.

          • samkenny on 03/11/2022 - 15:00

            @LeaptelRep: My mistake, I meant to say 500Mbps. That is the max I can get but you don't offer it (can't get 1000). Hence, on 250Mbps. I know your competition does but they botched their activation…hence been on Leaptel ever since.

            • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 15:14

              @samkenny: There is no actual 500Mbps/50Mbps tier on Opticomm (or nbn for that matter). What RSPs are doing is taking a 1000/50 plan and shaping it to 500Mbps.

              So while Opticomm may say the site can support 500Mbps, but what they mean is the 500Mbps/200Mbps plan which has a base wholesale price of $151 ex gst.

    • Aus_Nz on 03/11/2022 - 12:36

      Pricing is the same for Exetel through Opticomm.

      • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 14:44
        +2

        Hi Aus_Nz,

        Yes Exetel is cross-subsidising Opticomm services with its nbn services because it is such a large player in the market. I envy them and maybe one day we will be in a position to be able to afford to lose money on Opticomm too :)

  • Futura on 03/11/2022 - 10:27
    -1

    We're jumping ship away from Leaptel due to multiple unplanned outages in the past couple of weeks (documented on Whingepool). Unfortunately I can't recommend them as having a stable net connection when WFH is important. The timing of this post is pretty funny though.

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:44
      +8

      I'm sorry to hear you've had issues. Would you be willing to send me a private message with your details so I can look into the specifics of your situation to better understand where we have gone wrong?

  • cloudie9 on 03/11/2022 - 10:28
    +3

    Hi, just want to get feedback from real Leaptel users, any issues with the speed/ ping/ downtime?

    Edit: ok, looks like there is a response, https://www.ozbargain.com.au/comment/12891821/redir

    Have to rethink my options…

    • jcaf on 03/11/2022 - 10:33
      +3

      I switched to them roughly a month ago on their 250/25 plan and it has been excellent. It connected within a few minutes, just had to power cycle my router and I was ready. Haven’t had any issues whatsoever and I am always getting over 250mbps (FTTP)

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:50
      +9

      I don't think those posts are reflective of the overall experience that our customers enjoy with us. I am not going to pretend we're perfect, and that while we strive for 100% uptime for all our customers, we cannot guarantee it either.

      For instance, this morning we had a BNG (the thing your internet connects to in our data centre) in Queensland crash due to a memory leak in JuniperOS which ahs prompted the above dissatisfaction. (perfectly understandable too)

      Our network team is already reviewing all the other BNGs in our network (we have multiple in each state to land connections) to evaluate what the best method of managing this potential issue is going forward.

      Do we need to upgrade to a different version of JuniperOS on the platform (which could have other bugs we're not aware of)? Do we need to accept this as a potential issue and mitigate the risk by rebooting the BNG as part of planned maintenance at 4am every x period of time (say 3 months?)?

      We don't sit statically by resting on our laurels. We want the perfect network that never has an issue.

    • martyn on 03/11/2022 - 11:44
      +2

      They have been great for me, some outages but fewer than my old Telstra NBN and support are excellent

    • deva5610 on 03/11/2022 - 12:15
      +2

      I switched from Superloop just after Leaptel added GSL into the mix.

      The service has been rock solid reliable since switching. Local speedtests always full speed and internationally basically the same.

      Streaming from Amsterdam hasn't missed a beat.

      All in all a definite recommend. Long may it continue.

    • Arsenal on 03/11/2022 - 13:26
      +2

      I switched to this 500/50 plan a couple of months back when they first launched this deal and I can offer no higher praise than the fact that over the last few years i've used Aussie, Superloop, Future, Launtel (some of them multiple times), and Leaptel has been at least as good as the rest of them so far. No complaints.

  • edgysimmer on 03/11/2022 - 10:31
    +4

    No issues and great performance with my 250/25 FTTP Leaptel service.

    Rocket League on PS5 pings average around 17ms.

    Good to know PPPoE is no longer required.

  • Johnsmithaus on 03/11/2022 - 10:35
    +11

    These guys are great, local Australian support with very professional and friendly staff. Let's bring back the work onshore and support local! So sick of dealing with India tech support and this was such a refreshing change from Telstra.

      • Shane034 on 03/11/2022 - 10:53
        +9

        Race has nothing to do with it. It's usually a cost cutting measure and the level of service usually follows suit.

      • mcha16 on 03/11/2022 - 10:59
        +2

        Support local job market

          • mcha16 on 03/11/2022 - 11:07

            @Futura: No comparison and kindness here, why do you stay in Australia?

            • Futura on 03/11/2022 - 11:07
              -1

              @mcha16: I'm probably going to move to NZ actually. Then I can have 1000/1000 broadband.

          • harryozz on 03/11/2022 - 11:08
            +3

            @Futura: go live in India if you love their tech support so much.

        • Eeples on 03/11/2022 - 16:37
          +1

          Why specifically support the local job market?

          What is wrong with supporting an overseas job market that most times needs the money than our local market ?

          • capslock janitor on 03/11/2022 - 20:24

            @Eeples: I don't mind supporting Filipino CS they are good..

          • Ebany on 26/11/2022 - 21:32

            @Eeples: Good point! Lets all support American Football and tell our local teams to go find funding from Japan.

      • ItsBatman on 03/11/2022 - 11:22
        +4

        Have you tried to explain your payslips to ANZ credit card customer care for 20 mins and still get rejected, we want someone who understands casual, maternity leave payments, etc

        • Futura on 03/11/2022 - 11:28
          -2

          I don't even bother with ANZ, their credit check process or lending criteria is weird.

      • Johnsmithaus on 03/11/2022 - 12:15
        +5

        I don't believe any racist remarks were made about any race in my comment. I simply highlighted the implications of using offshore support which is proven to be of a lesser standard compared to local support. Not a personal attack of any sort so please don't push American justice warrior PC culture here. You came to Australia for a reason, rather than staying at home, right? Maybe that's the same reason we want to keep supporting our local businesses.

        • Futura on 03/11/2022 - 12:20
          -5

          Mate I'm born and bread Aussie and I hate MURICA'. I just don't like how people have to mention race or country when complaining about something. Before anyone says it I'm 30+ yo so I'm not from a younger generation.

          • CyberMurning on 03/11/2022 - 14:55

            @Futura: but you are indian ?

          • Geoff01 on 04/11/2022 - 09:46
            +1

            @Futura: Considering noone mentioned anything personally racial here but stated a categorical fact where the call centre was and the frustrations with it. It's people like you that TRY to turn a conversation into race.. If you've nothing positive to add then go join another forum.

        • Eeples on 03/11/2022 - 16:39

          I’m not sure why it makes sense to support our local market over a market that is typically impoverished.

          However, I do get the points regarding lesser standards or quality.

          • mcha16 on 03/11/2022 - 21:25
            -2

            @Eeples: Do you know we have a really big deficit budget ?More people got jobs means more people paying taxes and less people need government's support. And the tax rates can be lower. The Australian tax rates is far too high. High tax rate discourages people to work. if you work hard but 47% of your wages will be paying to the government, do you still have the incentive to work hard ?

      • Ebany on 26/11/2022 - 21:44
        -1

        The down votes come from pulling the race card when it has no place here. Most people care little where their help comes from so long as it's actually helpful, that means both parities must comprehend each other. Experience has taught most people that very few problems are solved quickly and efficiently when dealing with support outsourced to another country. Facts can't be racist, only the people who interpret them.

  • itsmubi on 03/11/2022 - 10:38
    +1

    Its a nightmare to deal with support team

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:50
      +3

      Hi Itsmubi,

      I am sorry to hear you've had issues with our support team. Can you reach out to me with your account details via private message so I can look into your situation and see what I can do to help you out?

    • martyn on 03/11/2022 - 11:45
      +4

      Surprised to read this, I'd say the exact opposite their support have been super helpful

  • Tr0jan on 03/11/2022 - 10:39
    +4

    Been with Leaptel for several months, and no issues at all. The connection has been rock solid, and performance has been perfect. Single digit ping response on speed tests pretty much any time day or night. Whilst I don't online game much, when I have there hasn't been a single dropout or problem.

    Also props to Leaptel for offering 12 month deals rather than the usual 6 months. Would definitely recommend.

  • maurice on 03/11/2022 - 10:40
    -8

    Why do you go out of your way to block this with Cloudflare?

    $ wget -x https://leaptel.com.au/ https://leaptel.com.au/nbn-september-2022-promotion-tcs https://leaptel.com.au/faq-cgnat
--2022-11-03 07:31:37--  https://leaptel.com.au/
Resolving leaptel.com.au (leaptel.com.au)... 104.22.57.168, 104.22.56.168, 172.67.29.252, ...
Connecting to leaptel.com.au (leaptel.com.au)|104.22.57.168|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2022-11-03 07:31:38 ERROR 403: Forbidden.

--2022-11-03 07:31:38--  https://leaptel.com.au/nbn-september-2022-promotion-tcs
Reusing existing connection to leaptel.com.au:443.
HTTP request sent, awaiting response... 403 Forbidden
2022-11-03 07:31:38 ERROR 403: Forbidden.

--2022-11-03 07:31:38--  https://leaptel.com.au/faq-cgnat
Reusing existing connection to leaptel.com.au:443.
HTTP request sent, awaiting response... 403 Forbidden
2022-11-03 07:31:38 ERROR 403: Forbidden.
    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:52
      +9

      We're not intending to block anything. Our website is however protected by Cloudflare from malcious activity and perhaps it doesn't like wget?

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 11:37
          +7

          I am confused, if you click that link in any mainstream web-browser it loads perfectly fine. We're not blocking people's web browsers from acessing our website at all.

          Most of our outages are reported directly to our customers via our outage management system FYI. Which uses SMS / email to send notifications direct to our customer.

          The service status page will report a major outage such as an nbn POI going offline or something on our network impacting a sizeable number of customers.

    • freefall101 on 03/11/2022 - 11:23
      +12

      Why would you go out of your way to try wget a website? And it's pretty common by default to block any request without a user-agent header.

  • spirrowhack on 03/11/2022 - 10:43
    +2

    Thanks, signed up. Probably should have read it somewhere along the way but will I have to manually cancel TPG or will this cancel it automatically?

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 10:58
      +4

      Hi Spirrowhack, this is going to entirely depend on two things:

      1. your connection type - if you are nbn FTTP / Fixed Wireless, you have the option to order on an alternate port on the nbn NTD in your premises, which means the Leaptel connection and TPG connection will run simulatenously. In this circumstance TPG would be unaware of the Leaptel connection and you 100% need to contact them to advise them to cancel.
        If you are instead on FTTN/FTTC/HFC you can only have 1 active connection on your line, so by default your service order with Leaptel will replace your TPG service. Nbn should send TPG a notification saying they lost the service.

      2. Even in the case of FTTP/Fixed Wireless, you can through our signup form, select a service transfer rather than an additional connection, which would result in the TPG connection being replaced by the Leaptel connection.

      I can not guarantee how TPG handles the service transfer notification they receive from nbn. Most providers will cancel your service off or contact you to confirm the move of service, but every company is different. I always recommend contacting your old provider once you've moved to ensure they cancel your billing to avoid any unwanted surprises, or T&Cs you may be unaware of (eg. some providers demand 30 days notice in their T&Cs).

      • Keplaffintech on 03/11/2022 - 11:13

        what, you can have multiple FTTP providers at the same time? Do you get full speed from both?

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 11:35
          +2

          You can have up to 4 active connections on the nbn FTTP ntd.

          I believe nbn will allow you to order up to 1400Mbps (don't quote me on this specific number) of connections, so you couldn't have 2 1000Mbps plans for instance.

          But you could have a 1000Mbps and 250Mbps plan if you were inclined to give nbn lots of your hard earned!

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