• expired

nbn, Opticomm, LBNCo Broadband 50/20 $53.95/M,100/20 $68.95/M,100/40 $77.95/M for 6 Months (No Contract, New Customers) @ Exetel

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Sort of a repost of this deal but with some updated lower prices across nbn, Opticomm and LBN Co fibres. On top of that new addition is exetel can help with you nbn upgrade (from FTTC/FTTN) to FTTP as well if you are in an eligible area. Check more details here

Plans available to new residential nbn™ customers only.

Services that are paid by Credit Card (Visa, MasterCard or American Express) incur a 1.0% transaction fee. You can pay by Direct Debit from your bank to avoid these fees.

You may cancel your service at any time by giving Exetel thirty days’ notice (including if you do not wish to continue to use your service during the notice period).

Also get 5 free speedboosts per month as listed here

Some amazingly good plans from Exetel which are now in line with prices on the Comm Bank targeted deal of 30-40% off. Only catch is prices rise after the 6 months honeymoon period, by that time the new nbn pricing agreement should see some big upgrades in terms of nbn ditching CVC and moving to fixed AVC for high speed plan and we should have NZ like internet UL 1000/400 for $99 a month (I know I am dreaming lol)

50/20 $53.95 per month (now $1 cheaper)
100/20 $68.95 per month (now $1 cheaper)
100/40 $77.95 per month ((now $2 cheaper)

No $99 activation fee like other providers charge for Opticomm Fibre (like Aussie Broadband)

Also now the $10/mth Unlimited call pack (VOIP and can transfer your no) which includes the following is now just $5 per month after the Slash My Bill discount.

Unlimited local & national calls
Unlimited 1300/13 calls
Unlimited calls to Australian mobiles (in Australia)
Unlimited international calls to: UK, New Zealand, USA, Germany, Hong Kong, Japan, France, Canada, China, Singapore, India and Croatia. Other country call rates.

TAKE $5/MTH OFF your broadband bill every month when you order this eligible SLASH MY BILL bundle service.

I recently transferred across from Origin/ABB free 2 months deal to this on on Opticomm Fibre/FTTP and was transferred without any hassle. I signed up on the 100/20 unlimited plan for $69.95 and pretty much getting around ~110-115 Mbps downloads and ~18-20 Mbps uploads all throughout the time (have Sam Knows box paired up with eero 6 mesh to monitor performance)

Download speeds over-provisioned by around 15% as probably they want to stay at No 1 of the ACCC Measuring Broadband Australia Report
Currently Ranked 1 in ACCC Measuring Broadband Australia Report from June 2022
No lock in contract (there is a 30 day notice period if you want to transfer/churn/cancel)
Free VoIP (works great for my alarm system) which works with VoIP handset as well as SIP software
Free Home Secure for 3 months (seems to be a decent network security without needing to install any software and works even with custom DNS)
Does not seem to throttle torrents etc
Good content peering with CDN, all streaming services picked up 4k within 10-20 seconds even with a 50/20 multi user household
Uses Superloop backbone network, so international speeds are pretty great (Exetel is now owned by Superloop)

Feel free to use the OzBargain referral wiki (use referral code during sign-up at Payment Details step, Did a friend refer you?

Referrer code https://www.ozbargain.com.au/api/referral/827/72894) to give a fellow OzBargainer 10% off on their plans and you can also activate and combine with Cashrewards to get a $75 cashback (for nbn new customer sign-ups only, not applicable for Opticomm/LBN Fibre)

Referral Links

Referral: random (623)

Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.

Related Stores

Exetel
Exetel
LBN Co
LBN Co
OptiComm
OptiComm

closed Comments

  • If I'm currently with superloop, will I notice any speed/connection changes or does it use the same infrastructure?

  • what???

    i have an existing service but phone line is not active, why this?

    I understand I need a new phone line installed to connect this service at a cost of $297 plus labour and materials.

  • -2

    Exetel are horrible, I would never suggest joining them.

    • +2

      Please provide some specifics. Thanks

  • i am currently with More, but thinking to move to Exetel just for 6 months to get the Cashback then go back to More NBN. worth the hassle?

  • For the credit check question, I called them and the lady on the phone mentioned there’s no such thing.

    Also, if you have been with them previously the checks would have been done and just use your old long to sign up.

    But but but

    I still don’t trust them, because the lady had no idea what a credit check was and she was talking about the $1 check on the card.

    Anyone who can confirm this is true?

    • It’s on their website: https://www.exetel.com.au/broadband/nbn/faq-terms

      When you order a service, Exetel may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you to Exetel when ordering your service.

  • Speedboost (turbo? overboost that can be banked) 5 times a month is nice add-on features that differentiate from TPG (50/20) plan.

  • @tightarse can you confirm please if the $110 cashback is only for the 100/20 plan? And if you can use a referral code? Also, is cashback still valid if you churn at a future date, possibly many months away?

    • See above, Cashback tracked/worked and is only for nbn 25/5 plans and above. I have no idea why would someone even opt for anything less than 50/20 these days

      • Tracking does not mean approved

        PS I live in the sticks and only get 25-30 dl as my phone line cannot support more

  • Thanks for that. I just changed over from superloop who'd started charging me $70 after 6 months. Easy and painless process. Would recommend.
    Not going to bother with CR crap though.

    • CR is not crap…I have over $5k in lifetime rewards….and yes I'm a serial shopper

      • sorry, didn't mean to offend. To me it seems like too much of an effort, but clearly seems useful for others.

        • None taken…however it can be unreliable at times I agree with you there .
          Effort wise is is just one extra click..

          • @MrBillions: this is first time i used click rewards. in the past i thought it was to much dicking around but it was a piece of cake especially for $110
            a window popped up in firefox i clicked and boom done.
            ps i just did a speed test and got 110mbit down and 37up

    • how are you finding the exetel service after moving over?

  • +1

    Done. Signed up. Moving from Telstra.
    I used the randomly generated referral code ending *985.

    • have you moved over yet? how are you finding the exetel service?

      • Not yet, I've nominated end of July date to time with end of the existing billing cycle

      • Connected for 24hrs so far.
        Massive regret. I wish I didn't.

        Speeds are terrible, high pings, high jitter, huge lags.

        Definitely a case of buyer remorse.

        • Have you logged a call with Exetel? What was their response?

          • @Bodogbodog: Went through all the trouble shooting - reset NBN modem, reset router, connect NBN modem straight to laptop via ethernet, try different ethernet cables etc. They lodged a fault with NBN.

            Their Techs did a good job, best he could, but problem wasn't resolved.

            I will try a different router (FTTP) to see what happens.

            • @DeeTrance: I went through a similar process with Exetel support a couple of weeks back when we moved from FTTC to FTTP - hat didn’t produce any improvement but they logged a call with NBN and about 3 hours later it started performing as per the plan speeds. NBN came back with no fault found - so it was another NBN miracle/mystery

  • trying to log into my modem to make sure i know what to do before i change from ausie BB to exetel since few people says the connection get cut off straight after sign up.

    I cant seems to log into my modem (netcommwireless NF18ACV from ABB ) on http://192.168.20.1/ with password admin/admin. It keeps saying your connection to this site is not private. Anyone knows what should i do? :(

    • you should be able to continue on

      • thats what i thought, but It keeps saying your connection to this site is not private and not allow me to continue at all. Tried to disable anti-virus etc still not working

    • +1

      I don't know about Netcom, but Telstra "Smart" modems reset their username and password when you reset manually using the recessed button.

      If you know your ABB settings, or if you don't need them anymore, you could try that, and log in using default username and password?

  • Just signed up this morning. So far have been offline since I got the txt saying service was activated. Reset the black box a couple of times, and tried connecting directly from the laptop to it but no connection still. Their phone support is offline and this hasn’t been a very good start to this provider.

    • -1

      Their phone support is offline

      Really?
      Tech support should be available till 10pm

    • did you get your pppoe username/password? This is different to the myexetel portal username/password

  • what are the prices after 6 months?

    • did you go the website? it shows how much they revert back to

  • Cash rewards tells me $75 only?

    • Yep, just went to sign up and it says $75???

  • +4

    FYI, when you join Exetel:

    1. Make sure you switch your connection type to PPPOE. I was on superloop and they're on Dynamic IP.
    2. Your username/password for the myExetel portal, comes to you first…. this is NOT your modem PPPOE username+password. You'll receive the an email a bit later (in my case, a few hours). Your username should be some kind of local number like [email protected]

    I just switched last night.

    • how are you finding the exetel service after moving over?

    • ExeTEL not mail

  • +2

    For a company that solicits reviews, a 3.8 is a pretty low score.

  • Just signed up for 100/20 on Opticomm and it was active within an hour, getting about 115 down and 25 up. Hoping they'll let me boost to 250 so I can test it out before committing.

    • how are you finding the exetel service after moving over?

      • +1

        Haven't had any issues, definitely worth it for the 100/20 plan for $69 a month. Getting 115 Down pretty consistently and upload of around 22, unfortunately my area still doesn't allow 250mbps (no reason except for opticomm being dumb) so no opinion on that plan.

  • Signed up this morning on the 50/20 plan, not tracked yet on cashrewards :(

  • +2

    Oh my god I have regrets moving to Exetel.

    How is everything so slow? Yes, it's 7:30pm, but with ABB at least there was consistency throughout the day. It feels like each page is struggling to load. YouTube will load and then it takes 5 seconds to load each thumbnail.

    I'm literally better off changing the PPPoE details and having my Telstra modem go into backup mode - it's literally faster for loading everything except downloading(cause 4g I'm capped at 25 whereas my Exetel is 50)

    This is going to be a painful 30 days.

    • have you raised it with them?
      I moved to FTTP 100/20 and even at this time have >90 down and pretty close to 20 up.

      • +1

        Are your pages loading consistently? Feels like I don't have the full weight of 50 behind me at all times, only when I beg for it.

        • Websites are now snappy again at 9:30~
          I did change DNS to google around 7ish though so I'm not sure if that had anything to do with it.

          I'll monitor throughout the week.

          • @SnowDragon: Oh 100 percent I found their DNS to be terrible.
            Despite DNS speed tests showing it responsive I definitely saw improved results moving to CloudFlare, quad9 or google DNS

            I've also found chrome recently to be annoyingly slow sometimes while Firefox is much quicker.
            I'm just struggling to make the Firefox transition :)

    • +1

      Had the EXACT same experience! Ended up calling tech support, nothing improved and then i called back andcancelled my service. (Unsurprisingly i got through to the cancellation team straight away whilst tech support was an hour on hold and 60 minutes of turning things on and off)

      • +1

        I got straight through to tech at 5:30pm which was surprising.

        I'll see how long I need to keep it for cashrewards and then cancel afterwards if it doesn't improve. Maybe I should go with an ISP that publicly discloses its CVC

        • +1

          Absoloutely. Back to Superloop (unsure why i didn't go back in the first place given it's been 6 months thanks to all the promos floating around!)

    • +2

      So I think I was shooting myself in the foot a bit.

      I changed the DNS on my router to Google and Cloudflare to test it but they seemed to be worse. But then I realized that I have a manual DNS for Google setup on my PC's wireless adapter.

      After setting only the router's DNS, my speeds seem to be fine for a Sunday afternoon and at par with what I was used to with ABB.

  • +1

    For the love of good, please do not move to these guys. I've been with pretty much every ISP and these guys are standouts as being the worst.

    Just wasted 4 hours troubleshooting firstly the connection details (which i had correct all along) then when I eventually got online the speeds were terrible. Speeds showed 54mbps (for a 50mbps plan) but the responsiveness was junk. Also Kayo/Prime/Netflix all would not load and continually buffered. 5 hours later i called back and infomred them i'm leaving as it simply wasn't worth the effort to try and resolve these issues when i could have a similar price elsewhere.

    I know everyones experience is different but something to consider.

  • Any other experiences you guys can share?

  • +1

    I'm on with tech support and internet not working!!! Might go back to superloop if this is no go

    • Ended up being me with wrong pw I vs l

      (Eye vs el)

      Duh…

      • Same thing happened to me lol. Felt like an idiot ringing tech support after that (they told me it was a problem with the Smart Modem and to call Telstra)

  • +1

    switched to Exetel from Superloop, my USENET speed dropped from 10mb/s to 5-6mb/s. Not impressed. I thought they shared the same infra? I would've expect bandwidth/speed to stay the same.

    • what modem?
      There are some like the Google's Nest with poor PPPOE support which can have slower speeds, but not sure i'd expect to see a ~50% reduction

      • TP Link AX11000

  • Let me share my experience moving from Leaptel to Exetel recently. I signed up with Exetel on 11/07/22 because I thought I would save $20 a month. I was paying $89.90 with Leaptel on 100/20 plan on Opticomm network. The same plan with Exetel would cost me $68 for the first six months. So it's a saving.

    The provisioning didn't take long and my service was activated within a couple of hours. After entering the new PPOE credentials, I had internet but it was intermittently slow. I reset the router, ONT and my PC but still had problems. I had to disable the VPN option on my Asus router and it got better. However, I still couldn't access Google and Outlook.

    I checked Whirlpool and found out that I had to turn on IPV4 and IPV6 manually. Now I can access all websites but the connection was still choppy and I had poor latency around 5 ms even though download their download speed was around 106 Mbps. With Leaptel I was only getting download speed of 95 Mbps but the latency was constantly around 2 ms.

    I wasted 3 hours trying to find the perfect setting for my new Exetel connection but I gave up not long after. I quickly called Leaptel customer service and told them I regretted leaving them. I begged them to take me back. Unfortunately, they might have to incur extra cost because they get charged $100 new connection fee by Opticomm. They said they'd contact Opticomm and tried to waive it.

    In the morning, I got a call from Leaptel and they happily informed me that they managed to restore my connection. All I had to do just re enter my old credentials and everything would be restored. It's like as if I never left. Within an hour, I got my internet connection back and it was the same as it used too.

    I called Exetel and advised them of my intention to cancel my service. "Are you sure? We just connected your service. Is there anything that we can do to make you stay?". I politely refused and stood firmly with my decision. I confirmed with them that I would just be charged of the first month and nothing else.

    Lesson learnt, just like any other wonderful things in life, sometimes we just take them for granted. You won't appreciate it until you lost it. Just sharing my experience with others here. To the person who I used the referral code, I am sorry if your discount got revoked. Exetet is just not for me.

    • checked Whirlpool and found out that I had to turn on IPV4 and IPV6 manually

      No idea what you're referring to here…there is no manual IPV4/6 enabling step required….

      but why you wouldn't spend 5 mins calling tech support before deciding it's broken and revert back to leaptel.

      And your ability to tell the difference between 2ms and 5ms latency to your first connection point via regular internet usage is superhuman level impressive…

    • +1

      Just signed up with Exetel coming from Leaptel OptiComm as well. Activation was quick, less than an hour, I only changed the credentials from my router and everything was working smoothly like nothing has changed. I also ported my mobile sim from belong to get the discount and I'm getting a better reception than before. All in all, with my 1st week experience with them, I'm happy with the connection so far.

    • First hop is to your router or modem. I just thought I'd mention that, considering your latency is so low. Also, I'm not sure what tool you use to check your latency, and to where, is it to the ISP?

  • Is it hard to change the NBN provider?
    with aussiebb now paying $99 a month

    • Theoretically, no. You should be able to switch NBN providers by calling the other ISP and changing your username and password in your modem or router.

      But, this is not so simple with Exetel, as many people in this thread reporting various issues, from PPoE, IPV4, IPV6, DNS, CG-NAT, IP address, username and password for the modem to connect to Exetel will be different from the one you will use to log into your account online.

      To summarise, you would need to know how to log into your modem, change your username and password, and (probably) change some other settings.

      You may have to log into your Exetel account online to change some settings there too.

      So, if you're comfortable doing that, then contact Exetel and they should be able to connect you to their network, and cancel your ABB account.

      But, if you're not comfortable fiddling with your modem and account settings, I would highly recommend that you either don't change providers, or ask someone who knows what they are doing, to setup the new service for you (you really don't want to contact Exetel support because they read from a script, so they can only provide general advice).

      Finally, not everyone encounters all these problems, some may be able to connect to Exetel with minimal settings change (or none at all apart from changing your login credentials) so you could be one of the lucky ones.

      Please give some feedback on how you go, if you decide to jump ship. Thanks.

      • -2

        You could always ring the Exetel Support team and get assistance configuring the router if you need it - you say don’t ring them but that’s bad advice as they can assist

        • +1

          Lol, Exetel support with router configuration?

          You have to be kidding me. You've obviously never rang Exetel support.

          They can only provide limited (read from a script) advice on setting up a modem that they sell with a contract.

          Any other mode, router, etc you can forget about it (they will just go through the script - restart modem/router, turn off modem/router for 30 seconds, they will run "tests" on your line why you wait.

          Then after a lot of turning things on and off, they will tell you that they will monitor your line over the next 24 hours, and if you don't contact them within 24 hours, they will close your ticket, marking it as resolved.

          If you still have problems they will make you do exactly the same thing they asked you to do the day before.

          After a few days of that you'll be pulling your hair out, as they go in circles, making you do the same thing over and over.

          So, I said that you really don't want to contact Exetel (unless you have to) because they read from a script only, and that is why I suggested that they get someone who knows what they are doing (instead of having to call support) because Exetel support will be of little to no help, because they just read from a script.

          I think you know what I meant, nowhere did I say not to ring them, I said you don't want to ring them, there's a difference, and I think you know that.

  • Anyone know where is the speedboost button? Can't see any fttn 50/20 plan.

  • -1

    no issue at all, i got connected this morning 2 am, in the morning i just change my user name in the modem and password. thats all i do.
    now the waiting game for the $110 cashback

  • +1

    I scheduled my activation for today, had a couple of teething issues. Connection was a bit flakey, and couldn't access some websites (google.com, news.com.au).

    I turned off IPv6 on my modem
    Turned off CG-NAT from the Exetel dashboard
    Changed my IP address from the Exetel dashboard
    Reset my modem.

    Everything is now running smoothly. Not sure which step did the trick, hope that helps someone if they have issues.

    • Helped my issue, much appreciated for summarising the things I needed to do.

    • Ah actually went back to slow after a while, what finally fixed it was changing the DNS settings to google or cloudfare

  • -1

    Just to add to the experiences with this one.
    First time joining exetel after the usual 6 month transferring process between abb / superloop (and whatever else is on discount at the particular time).
    Transferred across from superloop this morning (had to wait for the 30 day notice to end), needed to change switch connection type to pppoe which didn't seem to work. A quick reset of my main mesh node and set up of connection type fixed the issue.
    So far seems to be all good, no other issues. Getting same speeds as superloop so happy to have taken advantage of this 6 month offer as well as the cashrewards offer earlier this month.

    • i dont get the down vote, without any comment. people cant share their experience that is different than yours? whoever you are that downvoting heybargain's comment and mine.

  • I can't find the speed boost button? Checked app and site.
    just signed up to 100/20 hfc

  • +1

    Just signed up to Exetel a week ago and had drop outs every second day with slow internet speeds (lagging during online meetings with no other streaming, which I never had before on same speed plan).

    Their tech support is all offshore and completely useless unless you purchased one of their prescribed products. Have been told issues relate to unexpected outages or line issues and they they've lodged a fault with NBN. NBN says no records of lodgement or faults in the area.

    Since porting back to my old provider, no problems what so ever.

    My 2c, pay a bit more and don't go with a cheaper provider.

    • Sorry to hear about your negative experience.
      I moved from superloop on Sunday and truth was I was a bit worried based on the negative comments on this (& previous threads).

      However, I have had no issues at all with the Exetel service. I know this doesn’t help but I’m happy with porting over to take advantage of the savings on offer.

    • @kds123 I dfinitely agree.

      If you think how much time people spend on the internet, paying an extra 30 or 60 cents per day (about $10 to $20 more per month) to get a better internet service, it is money very well spent.

      I understand that $10 or $20 per month more can be a deal breaker for some people for financial reasons, but if you can afford a bit more for a better service, it is probably the best thing to spend money on (on the basis of value for each extra dollar).

  • +1

    If your company use any encrypted VPN for work, it will drop out every minute and throttled your connection speed by 80%. Changed to other NBN provider and the problem is gone in 20mins with same modem, router and laptop.

    • Probably because Exetel throttles any encrypted connection, assuming it's torrents (Exetel says that it doesn't slow down or block but it does, resulting in unexpected, unintended, problems).

  • -1

    Just signed up via cashrewards $70 cashback. Happy with the exetel service and 6month $53.95 promotion. I'm using my own modem/router TP-Link X20-dsl I newly purchased & very happy with speed I'm getting in central QLD. I was with dodo for over 6years using their prefig modem/router getting close to what I was paying for $75montg. but customer service was bad,long waits and I could not understand them. With exetel hooking up with my own modem/router was instant…only problem was remembering my username & password to myextel portal,which was sorted when I called exetel customer service (answered straight away to my surprise) and resolved within 5min. I do recommend. I'm only using NBN 50 with ftttn & getting download speeds up to 53.5 via wifi outside my house which pretty good compared to Dodo. I'm happy and recommend ☺️

    • If you were with Dodo before, then no wonder you've happy with Exetel. Dodo ISP went the way of the Dodo bird.

  • Does anyone know if the referral discount and the cash reward cashback stack?

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