• expired

Citibank Credit Cards: Free Citi Payall for All Payments Set up from 1st April 2021 to 31st October 2023 (Normally 2%)

1720

Received in email. Maybe targeted.

Free points on your rents, and any other fees that normally don’t accept credit cards without a fee.

Email excerpt below:

We are writing to advise you of an update we are making to the Citi PayAll product feature available on your Citi Rewards Card.

For all Citi PayAll payments set up between 1 April 2021 to 31 October 2023 (the Period), the Citi PayAll fee will be reduced to 0%:

• Any recurring Citi PayAll payments set up during the Period will not incur the Citi PayAll fee for the duration in which those payments are scheduled to occur.

• Any Citi PayAll payments set up after the Period ends will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment.

• Any recurring Citi PayAll payments set up prior and after the Period will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment. This fee will apply to all recurring payments made for the duration in which those payments are scheduled to occur.

• From 1 November 2022, points will be capped at $20k per month or the lower of your credit card limit.

For more information on Citi PayAll, please refer to the Credit Card Terms and Conditions and Other Important Information and if you are enrolled in a Citi Rewards program, please refer to the Terms and Conditions of the Rewards program you are enrolled in.

https://www1.citibank.com.au/offers-benefits/PayAll1

This is a good guide:
https://www.pointhacks.com.au/citibank/payall/

Related Stores

Citibank Australia
Citibank Australia

closed Comments

              • @txb: is there a limit for osko to citi plus? i think from ING is only $1k a day?

                • @CyberMurning: Depends on the bank. Bankwest for example is 1k per transfer up to a max of 5k per day, CBA I haven't had any issue with 6k transfers at a time 🤷

  • is this promo extension targeted or is it for everyone? i didnt get that email but wife did. also those with credit limits under 35k wont it be best to setup future citipayall now to see if recurring transactions setup before 17th Oct are impacted or not?

    • Yes

  • +1

    2022 expiry now for 0% fee

  • Just setting up a recurring PayAll payment trying to maximise the amount I can get within the confines of credit limit (20K) and finding that it won't accept anymore than $19,000. Is there a 95% of credit limit ceiling in the T&C's somewhere I've missed? Can't figure out why I'm being blocked from maxing out at 20K on a 20K limit card.

    • Yup, 95% limit. You can either live with $19k or make 2x $10k payments (ensuring you've paid the first one off before the second goes through).

      • I had 15k limit, and had been doing 2x $7500 at the same time for a while. (Recently increased my credit limit so haven’t tried 2x 10k yet)

        • Is it an easy process to increase limit over the phone?

          • @szy2k: You can do it on the app too, max 50% increase. Wouldn’t recommend it for the credit check hit though, they stuffed up and it caused 2 duplicate applications and credit checks, which I’m pretty annoyed about.

            • +1

              @magster: Yeah I'm sure you can just call them up or click a button on their app, but it's not like the old days where you could get by with a quick question and answer sesh on the phone with a wink and nod and all was good. Everytime you make any inquiry of that nature today, it triggers the full back-history credit check and there's no discretion. There's no 'mate's rates' or 'do me favour' applied. Every credit application check is a big black mark on your file for the next 3 years. I never ask about credit limits anymore for that reason. I haven't had a limit change in over 5 years. Even when the bank CSR faintly suggests I could be 'eligible' for a limit increase I don't take the bait. There is no such thing as a 'free' limit increase these days.

              • @Legoman: yeah since early 2020 i think (am i correct?) the whole thing changed, much much much harder now to get a credit.

                • +1

                  @CyberMurning: Which is exactly why BNPL has taken off like a rocket. When the regulators catch up and realise that BNPL is also just another form of credit by another name and apply the same compulsory regulations, it will suddenly lose most of the reason for its existence at all. But my guess is they won't do that for a long time because BNPL is probably the only thing that is keeping people spending at all and hence the economy from completely stalling.

                  • -1

                    @Legoman: Yeah getting a credit card is extremely hard these days. They literally go through every loan that you currently have vs back then where they just check your credit score.

                    • @nightelves: Wow. I haven't applied for a new card for many years now, so I wasn't aware it had gotten quite that bad. I only ever applied for fee-free cards anyway and since the enforced capping of interchange fees and hence the revenue stream to the issuers, fee-free cards are a rarity these days and becoming almost unheard of except in 'student' type bare-bones vanilla cards.

                      • @Legoman: Yes very rare to get a fee free credit card these days that's why I'm holding on dearly to my Macquarie Black credit card which was part of the Macquarie Hilton card at the time. Great little card as a fallback when churning credit card.

        • Ah really? Awsome, I guess I need to change what I'm doing then!

    • yes i think cb its 95% of limit. try toping up your account into credit and see if that works?

      • Didn't need to in the end. Set up recurring payments for the 19K 95% and then a second one for 1K 5% to squeeze the maximum out of it within the 20K credit limit on the card. That was all accepted by Citi, so good to go now.

  • Suppose you wanted to be sure of extracting the maximum PayAll points out of your CC during October before the rule change on October 17, would you schedule PayAll amounts totalling 35K during October to be PAID before Oct 17, or would you be confident enough of just scheduling the 35K payments in total to occur anywhere within October as long you set them up before October 17?

    Scenario applicable to those with limits < 35K only

    • I’ve scheduled all my transactions before 17th.
      Having said that, Citi haven’t yet updated their website nor sent communication about the change to all cardholders.
      I wonder if people who received emails from Citi are relatively new card members?

      • +1

        I've been a card holder since December 2013 and got the e-mail. I think that's wise adjusting the dates to before Oct 17. I shall follow suit just for Oct to make sure they execute.

    • I just read the update, need to get started asap.

      I've got a $15k limit. What's the easiest way to get close to the $35k per month? Including how soon/ when to pay back after sending?

      I've got $35k in my offset to play with, and plan to send the funds into a homeloan shared with my partner (so will be sent to her name).

      Can I send to the same account twice in the same month?

      My statements are generated on the 4th or 5th if that makes any difference?

      Cheers legends.

      • +1

        Yep, you've left it late that's to be sure. With a 35K limit you're gonna struggle really hard to make it to 35K for Oct before 17th when the new rules kick in. After that, you may find it impossible to get to 35K evermore, but that's still to be determined pending witnessing Citibank's exact implementation of their stated restrictions/rules.

        The first thing you should do is get Citibank on live chat and request your billing period be changed from 4/5th to the 16th of each month. That will cancel your next statement in early October and remove that complication from the task at hand.

        Next, you should set up future dated PayAll payments for 14K @ 4 Oct, 14K @ 8 Oct and 7K @ 12 Oct, then set future-dated transfers for those same amounts into your CC account to occur on 30 Sep, 4 Oct & 8 Oct respectively to cover the PayAll payments. Doing all that before October should get you the 35K in October. To continue going forward you're going to have to replicate all that for Nov21-Oct23; Nov23-Oct25; Nov25-Oct27 with recurring monthly payments, but I'll let you figure all that out for yourself because it gets a bit complicated.

        • Cheers for this. So how soon do I pay the 14k back into the account, say for the first transfer on the 4th?

          And can it be to the same account 3 times?

          I'll probably just do two transfers at $14250 per month to keep it simple.

          • @tunzafun001: Yes it can be same account, but for some reason, it's a bit hit and miss for me. Sometimes it just gives me error when setting more payment, regardless the destination account. Still couldn't figure it out.
            For your payment, unless u have other Citi bank account, my suggestion is to pay asap. The Bpay often take 3 days to arrive, and they deduct mine 3 days before the scheduled too, make it hard. I now follow others to do payid to my other Citi account though, so at least eliminating the delay on 1 side

            • @hanofee: [quote]Yes it can be same account, but for some reason, it's a bit hit and miss for me. Sometimes it just gives me error when setting more payment, regardless the destination account. Still couldn't figure it out.[/quote]
              The Citibank system is extremely dodgy. It behaves like they don't want people doing too many payment edits in quick succession, so in order to slow everyone down, after you've done a couple of different payment edits, you'll just get an error message thereafter saying "Sorry we can't process your request at this time, please try again later" or something like that. It's red text on a white background in the app. When you see this message, give up trying anymore until tomorrow. It means the Citibank robobot has cut you off for the rest of the day. It'll be reset tomorrow. This is why you have to start setting things up now to happen in October, because you may only be able to set up a couple of payments each day before Citibank cut you off.

              Another tip for the inexperienced, if you make a mistake when setting up a PayAll payment, you can't edit it, but you can delete it entirely. DO NOT delete it BEFORE you've created the new correct one instead. Deleting PayAll payments will induce the "Sorry we can't process your request at this time, please try again later" message straight away, so that will end the party for you until tomorrow. Always create first and delete last.

            • @hanofee: Cheers. Just to confirm, you always top up your account (ie positive credit balance before the pay all transfer occurs)?

              Also, I have a Citi plus card / account. I think I can top that up with $14k, then use that for an instant transfer over to my Signature account.?

          • @tunzafun001: [quote]So how soon do I pay the 14k back into the account?[/quote]

            Already answered because I said pay it back on 30 Sep for the 4 Oct PayAll. Make damned sure you have enough avail credit in the CC account to cover the PayAll coming out 4 full days before the date you nominated for the PayAll to occur. Citibank are dodgy as hell and do the payments when they feel like it, not when you nominate them to occur. They also don't provide any reliable pre-warning of exactly when the payment will be made, so it's very much guesswork on your part. From experience over the last 6 months, 4 days before seems safe. When you get the text on your phone from Citibank saying "we're going to charge your PayAll amount tonight", that's not a warning as such, that's actually telling you they've just executed a pre-charge amount to your card for the amount of the PayAll thereby quarantining the amount of credit for it. Same thing hotels do when you check-in to cover potential purchases from the bar fridge. If your card fails this pre-charge amount for not enough available credit, then the payment will default at this point and not execute. Then you're starting over again from scratch. You can't resurrect a rejected PayAll when it defaults at the pre-charge stage (when you get the Citibank SMS)

            [quote]And can it be to the same account 3 times?[/quote]
            Yes

            [quote]I'll probably just do two transfers at $14250 per month to keep it simple.[/quote]
            2 x $14250 ≠ $35,000

            • @Legoman: Classic Citibank… I requested the statement date change. Called up and got it done…or so I thought. Noticed today no change occurred. I just called up again and she said they had "system issues" and cant change the statement date until the next statement. So the 4th is still going ahead.

              Do I just schedule PayAlls for say the 5th, 9th, 13th?

            • @Legoman: Hey mate, can you help me out here?

              I have $16k credit on my credit card, my current available balance is $11k

              I have the following setup for payment

              $2.5k - 13th October
              $2.5k - 18th October
              $2.5k - 23rd October

              I'm trying to add a 4th payment on the 29th for $2.5k. The payall says its successful, then the following day I get an automatic cancellation saying that the citipayall will not be processed as per limits defined on my credit card.

              Huh? What am I doing wrong?

              Thank you

              • +1

                @Homr: I don't know what's wrong, other than to say that Citibank are a law unto themselves. Citibank interpret their own rules as they see fit and as suit them on the day and no discussion or correspondence will be entered into. Similarly you can never question them or find out anything about how their systems work behind the scenes because their offshore call centre staff robots are not authorised to ever divert from their carefully manicured scripts. Logic and rational argument have absolutely no place in the Citibank world. None. You can point out where their own actions contravene their own statements and rules and provide all the evidence you want and it will make no difference whatsoever. You will get no help at all from AFCA either, so don't even bother going there.

                You can call them to vent if you wish (*1 for 'Lost/Stolen' and press on 2 and 2 In this way, you will be connected straight to our Customer Service Team to assist you right away), but it won't make any difference. They'll just apologise endlessly, but nothing will actually change.

                For your own sanity, after years of fighting Citibank and getting absolutely nowhere, I recommend contacting Citibank as little as humanly possible. Even when you do have to contact them, make it via a non-direct method such as online chat or e-mail. Contact them well in advance of needing anything actually done because Citibank will manufacture non-existent delays for everything. If they say an account will be open in 5-7 days, expect it in 15 working days. If you get blocked from doing something today, then forget trying again until tomorrow. Don't contact them to ask why or to complain because they'll just blame the problem on another department they don't have access to. Complaining to Citibank is utterly pointless and no one in this country in its current regulation form will help you. Citibank are too big to care about their customers, so just give up.

  • I have tried to reschedule but always unsuccessful. Anyone know why? I have deleted all my schedule so the limit should not be an issue:( thanks

    • It takes a day for the deleted ones to actually clear, try again tomorrow.

      • Thanks so much.

  • I’m having issues setting up payments in October and the limits seem to be updated on the website - I wonder have they already implemented it

    I cancelled a payment in late October to try to bring it forward to before the 17th, regretting it if that’s the case

    I know people have mentioned not cancelling first but I was already getting that message before I cancelled, and I wasn’t up to $35K anyway

    • Never mind, all sorted, it was just playing up again, and midnight doesn’t seem to reset it but sometime during the night it did

  • i have 2x $14200 payments set up that expire in march 2023. my credit limit is $15,000
    is it as simple as adding a new 1x 14200 payment from april 2023 for another 2 years?
    if i don't cancel my 2x current payments and reset them from now, i realise i will lose approx 6 months of the additional 14200 payment's points worth but happy to wear that one.
    is it that easy with the new T&Cs?

    • Just tried, received error 'can't send money to yourself'. using hte same account that i am currently using. doh

      • Why don't just create a new bank account from a different bank?

  • How much cashback can 35k citi rewards points get you?

    From what I see, 10k points give you around $40 cashback, so 35k will give you around $120ish per month? That is insane value if that's true!

    • +1

      It’s about $150 in Giftcards

      • +2

        Damn, I just started using citi payall in September. So I missed out on almost $600 worth 🙁

        • +1

          I’m the same, I held back to make sure there weren’t negative consequences - not sure why as I’m normally not risk averse and never usually pass up an opportunity like this

          • @NotBritishorUK: Same…do we preload credit into our accounts before doing Payall, or does it not matter. Ie. no interest payable on Payall until Statement generation?

            • @tunzafun001: same as statement, just uses your credit limit.
              the advantage currently is 0% fee

  • Can someone please help me out here

    I have $16k credit on my credit card, my current available balance is $11k

    I have the following setup for payment

    $2.5k - 13th October
    $2.5k - 18th October
    $2.5k - 23rd October

    I'm trying to add a 4th payment on the 29th for $2.5k. The payall says its successful, then the following day I get an automatic cancellation saying that the citipayall will not be processed as per limits defined on my credit card.

    Huh? What am I doing wrong?

    Thanks all

    • Didn't you get this email?

      From 17 October 2021 a new monthly limit will apply whereby the aggregate sum of Citi PayAll payments within the calendar month must not exceed your credit limit or $35,000 (whichever is lesser). For example, if your credit limit is $5,000, your total Citi PayAll payments within a month must not exceed $5,000, regardless of payments made on your account.

      • Yes, my limit $16k, if I add another $2.5k, my total payall is only $10k? That is what I dont understand

        • I think there is a cap based on your available balance, it has been mentioned in the previous comments, like 90% or 95%, that is probably why you are unable to maximise your 11k available balance. My limit is 15k and I do not owe anything on the card and I can only do 14k fyi.

          • @szy2k: oh ok, I just transferred 5k so now my available balance is $16k

            I'll add another payall setup now and see if it rejects

    • Citi might be getting smarter. I've attempted, and failed, to set up recurring payall payments over the past week - all have been cancelled. Upon questioning, Citi said they identified that payments were going to a local Westpac branch that appeared to be personal. I'm transferring to in-laws, therefore surnames are different. Not sure how Citi are drawing the link that it's personal. Further detail:

      • selected category for my cancelled recurring payments was 'Rent'. Citi cited that it was unusual for rent to be transferred to a local personal bank account.
      • credit limit is $17k. Therefore I attempted to set up recurring weekly payments of only $3000, which is well within the 90% of credit limit rule.

      For anyone who's successfully set up recurring payment to themselves (whether it be your own account of family member's account), what payall expense category(s) did you select?

      • +1
        • Citi cited that it was unusual for rent to be transferred to a local personal bank account.

        Didn't you watch 4 Corners or read the Pandora papers? All real estate is owned by foreigners hiding their money here.

        • Spotlight's definitely on anything housing-related atm. I'll give the payment type 'education' a try. Fees rendered to 'family members' for private child minding services :)

      • +1

        i am using renovations category

        • Was this successful?

          • @Homr: ive been doing it for 6 months as 2 separate $13500 transfers per month (recurring for 2 years) with a $15000 credit limit.
            and paying the money back before the next payment occurs (2 week gaps) from the same account it is being paid into

      • That might explain it, I've also selected rent but in remarks I put "Mortgage"

        • +1

          I always put a reference number in the remarks field.

      • That and you're trying to set this all up now in the dying days before the window closes with the change of T&C's. You're probably one of many who are doing the same thing all at the same time trying to get in before the door closes. This is raising flags at Citibank and they're scrutinising everything and kicking off the obvious ones. Complaining to Citibank is not going to help you now. You really needed to get on the gravy train a month ago before the scramble.

  • So my latest setup hasn't been automatically cancelled yet, so it looks like 90% of available balance was the problem

    • More like they're rather inconsistent. I somehow managed to set up 100% balance once, accidentally. With my 15k limit, I setup 1 weekly for $5k + 1 monthly for $10k (2 different target account). Early this month, they happened to fall on the exact same date. And it worked fine. I actually wanted to change that to be more optimized (as it'd be alternating between 30 to 35k with the old rules), but now seems to fail setting up any new payment, so I just left my old ones (not sure what will happen after 17th, let's see).

      • spoke too soon, my latest payment setup was cancelled. WTF do I have to do?

        • Try a smaller amount, label it invoice, new bank account you haven't tried yet, see if that works.
          If so, repeat process again

          • @leeroys_dad: Thanks alot. This worked

            I setup new payment account and used a different payment reason and it worked

  • Did anyone get a call from Citibank today?

    • Haven't had a call. What did they want?

      • It’s regarding the payall transactions. They found the transactions to be circular in nature. Same amount of money coming in and going out.
        Few questions around it. Seems they are getting very tight about it.

        • thanks for the heads up!
          what did you tell them/were yours cancelled?

          • @leeroys_dad: No, transactions not cancelled yet.
            I expressed my unhappiness on being quizzed like that. That made the agent to be less invasive.

        • That's pretty strange to accuse people of it. Will keep an eye out for a call and just avoid answering haha. Thanks for the heads up!

          • +1

            @prodnus: I missed their call initially and immediately got an email, basically saying they will hound you. So better just talk to them and get done with it.

            Email excerpt-
            “We will also endeavour to establish contact with you on the telephone numbers we currently have on record should we not hear from you”

            • @maverick1: So do they ban u for doing further PayAll? What was the outcome?

              • @hanofee: They just wanted to verify whether it’s a case of circular transactions and if I would be doing more of such transactions.
                As I said I expressed my unhappiness for being quizzed and the agent held back from further questioning and kept it generic.

        • Did you setup the payall originally, or change it after the amending email? I wonder if they are targetting the latter.

          • +1

            @dbglt: I haven’t taken any action after the call/email. My payall are intact and setup till 2027 :)

            • @maverick1: 2027!!! How!?! Ha ha

            • @maverick1: How do you get 2027. The furthest it will let me go is September 2023?

              • +1

                @tunzafun001: I can see option to setup payments going well into 2030.
                I setup all my payments as monthly and select the max duration for a single set of monthly payment which is 2 years. By this way you can set up multiple payments for every 2 year period.

  • I'm trying to transfer money from citibank plus transaction account to citibank credit card account but it takes a few days. With other banks, it's immediate as long as it's within the same bank. Am I doing something wrong, is there a quicker way to pay off the card?

    • Bpay. I’ve asked the same question earlier :)

      • You mean choose bpay like paying a bill and enter citibanks own bpay details? How could that be quicker than internal transfer? That doesn't sound right?!?

        • It's not right. Do not use BPay. Internal transfers from Plus to Citibank credit card are instantaneous and reflect immediately on the available credit balance. There's no trick to it.

          • @Legoman: I see internal transfers as pending only and it stays pending for a few days. Never reflects immediately, not sure what I'm doing wrong :/

        • -1

          I had the same experience, pending for a few days if I transfer from my Citibank plus account. Bpay usually settles at the end of the next business day for me. Don’t know why Citi is like this.

    • I have citibank global account, the transfer to citicard is reflected in the balance instantly but the transaction showing pending (in cards transaction). So not sure whether that’s actually accepted or not

  • +1

    Don’t make the same mistake I did and set them up from November 2029 to October 2031.

    It wouldn’t let me go from November 2031.
    Set it to end in September 2031 instead of October so that you can still do another set from October 2031 to September 2033

    • Bahaha…12 year mega deal!

      • Or at least until NAB take over and kill the whole party for everyone

    • When I set mine up last month, the options for start date did not go past 2025, so the longest you could forward plan for it to go was till end of 2027. Don't know how you managed to get a start date into 2031.

  • Coming up as unable to load message

  • +1

    today is the day.
    time to test:

    2) From 17 October 2021 a new monthly limit will apply whereby the aggregate sum of Citi PayAll payments within the calendar month must not exceed your credit limit or $35,000 (whichever is lesser). For example, if your credit limit is $5,000, your total Citi PayAll payments within a month must not exceed $5,000, regardless of payments made on your account.

    • Yeah, just left mine as is and see what happens.

    • +4

      One test is complete and the results are in. I've just received my statement and totalling the bonus points earned since April when this caper started, I've just been credited my 210,000th reward point. So the suggestion there was going to be a 200,000 ceiling on bonus points you can earn in any calendar year is false.

      • High score winner!!

  • New email

    Citi PayAll allows you to transfer funds from your Citi credit card to a recipient with a BSB and account number and you can now enjoy a 0% Citi PayAll fee until October 31 2022

    • what's the difference? same thing as before, right?

Login or Join to leave a comment