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Citibank Credit Cards: Free Citi Payall for All Payments Set up from 1st April 2021 to 31st October 2023 (Normally 2%)

1720

Received in email. Maybe targeted.

Free points on your rents, and any other fees that normally don’t accept credit cards without a fee.

Email excerpt below:

We are writing to advise you of an update we are making to the Citi PayAll product feature available on your Citi Rewards Card.

For all Citi PayAll payments set up between 1 April 2021 to 31 October 2023 (the Period), the Citi PayAll fee will be reduced to 0%:

• Any recurring Citi PayAll payments set up during the Period will not incur the Citi PayAll fee for the duration in which those payments are scheduled to occur.

• Any Citi PayAll payments set up after the Period ends will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment.

• Any recurring Citi PayAll payments set up prior and after the Period will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment. This fee will apply to all recurring payments made for the duration in which those payments are scheduled to occur.

• From 1 November 2022, points will be capped at $20k per month or the lower of your credit card limit.

For more information on Citi PayAll, please refer to the Credit Card Terms and Conditions and Other Important Information and if you are enrolled in a Citi Rewards program, please refer to the Terms and Conditions of the Rewards program you are enrolled in.

https://www1.citibank.com.au/offers-benefits/PayAll1

This is a good guide:
https://www.pointhacks.com.au/citibank/payall/

Related Stores

Citibank Australia
Citibank Australia

closed Comments

      • Haha - i missed out on the multiple option - but have one through til Oct 2025 at least

      • -1

        No you're not setup until 2039. That was never possible. The furthest out anyone could ever extend the schedule was to end of 2034 because the Citibank calendar never extended as far out as 2039.

        • Could be a typo, but with the newly discovered calendar hack, it was/is still? possible to set that far in advance, and further

          • +1

            @leeroys_dad: Hacking the calendar to dates in either the past or the future is a really good way to get yourself locked out and suspended from your own account. Nothing looks more dodgy to a scammer AI bot tasked with analysing user interactions to detect fraud than consoles operating on the wrong date. You can try this easily for yourself by changing the date on your computer and then trying to log into your accounts at any utility provider/bank/insurance co./telco/credit card etc. You will very rapidly find the websites throwing all sorts of errors from cloudflare and other third party website platform providers who detect the attempt as potential fraud and block you.

            Do this with a bank and you run a very high risk of having your account locked, not being told about it and then having to undergo the Spanish Inquisition to get it unlocked again.

        • So what is the max future date now? 2025?

          I think the option to start another in 2025 has gone?

    • Do we know conclusively what the go is yet? So it's 0.95% every time a payment is setup or made?

      Is it effectively - $190 per 20k/month? In that case there is no point to this anymore.

      Website says something different (Updated PDS but not website yet?)

      Is there a fee for using Citi PayAll?

      For all Citi PayAll payments set up between 1 April 2021 to 31 October 2023 (the Period), the Citi PayAll fee will be reduced to 0%.*

      *Any recurring Citi PayAll payments set up during the Period will not incur the Citi PayAll fee for the duration in which those payments are scheduled to occur. Any recurring Citi PayAll payments set up prior or after the Period will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment. This fee will apply to all recurring payments made for the duration in which those payments are scheduled to occur

      • We're waiting for you to let your pre-scheduled PayAll go through post 1-Nov and then come back in here and tell us whether you got charged the 0.95% fee or not.

      • No one knows what Citi is going to do.

        Let’s enjoy the ride while it lasts. :)

        • +3

          No one knows what Citi is going to do.

          We do, NAB are going to assimilate Citi into their own ecosystem and ensure there is no remaining Citi identity. The benefits of Signature card “free for life” and PayAll will be erased from memory, the services offered will be identical to the other Aussie big 4 banks. The brave venture of a US bank into the Australian market will have ended. Only the likes of HSBC, ING or Rabobank as “something different” will remain.
          Parity will have been restored & the Big 4 can get back to what they do best, ripping off the consumer.

          • @cashless: The 'family & friends' Fee Free For Life wording was established long ago to mean the life of the card, NOT the life of the cardholder. It's one of the most commonly held misconceptions that when an offer is made 'for life' that the offerer is referring to your life, ie. the offeree. Nothing could be further from the actual truth. The "life" they are referring to is the product's life. When they transfer the Premier card into becoming a NAB branded card instead, that can be construed as the end of the Premier card life and therefore the promise of fee free no longer applies. Indeed, they could even argue that the original product's life has already ended because originally the card was branded Signature (which is actually a Visa brand) and has since changed to Premier. In actual fact it wasn't a change at all because the Premier is still Signature in Visa parlance, but now that it's a Mastercard, the Signature nomenclature no longer applies. Citibank could argue that since the original card was Signature and now it is Premier and Mastercard, that the "life" of the original card has ended and fee free no longer applies. They could have got away with that, but the reputational damage of doing so was probably deemed prohibitive to push home.

        • no one knows indeed, but there was this precedent recently:

          Emirates Citi World Mastercard(R) cardholders will no longer be able to set up new PayAll transactions from 21 May 2023 onwards. Please ensure to cancel all existing PayAll payments with due dates on or after 31 May 2023. Any PayAll payments not cancelled by 21 May 2023 will be cancelled by us on your behalf.

          • @powerhead: Oh damn, so pretty likely the show will be over soon. I just set my payalls up recently!

          • @powerhead: That's for the Emirates Citi World Mastercard(R).

            • +1

              @Micky14: Thanks Captain. The point I was making is they could give notice and change T&Cs on a whim incl cancelling future scheduled payalls. Not that we already didn't know that, but I just noticed there was a precedent relating to payall specifically.

              • +2

                @powerhead: Yes right. Just enjoy it while it lasts.

              • +1

                @powerhead: The T&C's are worthless and may as well not exist at all. Citibank a while ago added a new term to the T&C's which states they can amend, add to or delete from T&C's in any way they deem necessary with 30 days notice. As such the T&C's are only ever valid for a maximum of 30 days from whenever you're looking at them. After that, all bets are off and they can do whatever they damn well please with impunity. Such is the power and the glory of the cartel-like unregulated finance sector in Australia.

          • +1

            @powerhead: That is because the Emirates Citi World Mastercard was no longer available from 31 May 2023, so it is a completely different matter altogether.

            We will no longer offer the Emirates Citi World Mastercard from 31 May 2023.

            From 31 May 2023, you will not be able to spend on your Emirates Citi World Mastercard or earn Skywards Miles.

            Source

            Not saying they won't do the same to the Citi Premier and Prestige cards, but at this moment they are still offering these two cards.

  • -1

    Anyone able to shed some light

    I am unable to set up single payments past 3 months in advance, I can however set up regular occurring payments until September 2025..

    Does this still qualify and work? Also, what day of each month would be best to be safe? The 8th?

  • My last payall scheduled transactions end in a few days this month (Sept). So I need to set these up - recurring for as long as possible.
    But for some reason I cant seem to setup any recurring payments - the "next" arrow is grayed out. I do seem to be able to set up some (limited) single transactions but i do get the occasional failure.

    Any one encountered this and have a solution ? Thanks .

    • +3

      I think you didn't scroll down to set the end date?

      • Smacks forehead

        Thank u.

  • Hi all just got my card and playing with payall. I've set up recurring payalls with no fee as discussed here.

    Just wondering does one off payall attract a fee?

    • +1

      How far in advanced did you set them?

      • The recurring payalls I've set up until SEP 2025. One off I set up 9 days in advance.

  • Quick tip to extract the maximum worth you can get out of the companion Diners Club card before it is ended for good in a couple of weeks. You know you need to pay your health insurance premium this Friday for the max 13 months ahead allowed before the premium price hike on Sunday, so do that with your Diners Club card and get double the points. Insurance expenditure is still a eligible expense for points with Citibank and (NIB/APIA excluded) insurance companies have traditionally been some of the most likely to still accept Diners without quibble.

    Let this suggestion be my free PSA to help everyone extract the maximum they can out of a soon to be dead product as a last gasp hurrah.

    • +2

      Increase cover, pay 13 months health insurance, decrease cover and have many more months of prepaid insurance

      • +1

        Hahahaha… even I hadn't thought of that hack! I think that's a bit dodgy and inviting mistakes from the incompetants I have to deal with at my insurer though for me to take that risk. I can just see them making a complete hash of it and then trying to unwind that gordian knot would be nightmarish.

      • +1

        Amazing

        • Just bagged an extra 6,250pts for this month doing this on top of the usual 35,000. A free $206 to spend at Coles. Better than a poke in the eye.

          • @Legoman: Just checked points balance and the extra points was more like 11,155 not the guessed 6,250, so that's nice. I paid two health insurance premiums, one with APIA and the other with nib. The thing is APIA is also nib only in a different wrapper, yet Citibank treat them differently as far as whether they are considered "eligible transactions" or not. APIA is an eligible transaction as will get you 2 pts/$, while nib is not eligible and will only get you 1pt/$, yet they're exactly the same company! In fact nib is the parent of APIA, so this would be like taking a flight with Jet*star instead of Qantas, and getting twice the QFF points for doing so. Makes no sense, but that's Citibank in a nutshell.

    • You must be with BUPA or NIB Legoman? The other majors increased back in April, June and September so no point for me - I think I'd rather hold the cash than prepay for ~6k points. If the hike had already happened for you, would you still have done it?

      • Yeah nib/APIA. No way would I prepay if the hike had already happened. Only point in pre-paying is to lock in the current rate and avoid the increase. Heaps of people do it. The health funds employ more phone centre casuals to cope with the calls increase in the week before the change because they know just how many people are going to want to do it and they have the script ready to read as to when and by what means you have to pay by. As it turned out I got more than 11,000 pts for doing what I was going to do anyway, which is worth ~$55 in Coles, so better than getting nothing.

  • +1

    I've read a few comments in this thread mentioning payment due date being ~25 days after statement issue date.

    My statement (Citi Prestige) is issued on the 13th of each month and payment due date is 26th. Only got my card a few months ago. Do others with this card also have two weeks to repay? Trying to work out the optimal set up for recurring PayAll.

    • +1

      Prestige Card has 45 days interest free period (15 days to repay after statement issue date); whereas most OzBargainers on this thread are utilising Premier Card which has 55 interest free period (25 days to repay after the statement issue date).

      Unless you have 40k limit, you'll have to repay before the next statement date so that it doesn't go over your credit limit. My advice will be to look at statement generation date, instead of repayment date if you are looking to schedule future PayAlls.

      Without getting into too much detail, best to look at 3 days (PayAll takes money 3 days in advance) + 3 days (to account for public holidays) from statement generation date. It's great to have your statement date between 10th and 20th of each month to avoid any more public holidays stuffing up the scheduled PayAlls. Read through the complete thread for detailed advice from Legoman and few other OzBargainers.

      • 44 days more likely. Credit cards are one of 44, 55 or 62 (in very rare and unusual cases) days of interest free. If indeed the Prestige is 45 days interest free, then that would be I'm pretty sure unique.

  • So no one knows definitively whether scheduled payall years into the future will attract fees beyond the fee free period?

    • +1

      We all will know for sure after you let yours go through post 1-Nov and then tell us all in here whether you got charged a fee or not. mr_asstight = guinea pig = coalmine canary

  • Gahh..just went to do my Payalls.

    Got the update required message. Went to do the update. "Your phone is not compatable with the update"..

    Is the phone app still the only way to schedule a payall?

    • I think it has always been the only way.

      • Yeah i wish there is a website way. Its weird usually wirh others, web implementation comes first before phone apps.

        • Did an OS update…back in action…except I think I stuffed up. See below post.

    • +3

      There is nothing in this world that shits me more than this enforced obsolescence nonsense invented by Apple, which seemingly everyone just willingly accepted as the way of the world. How and why this BS was never legislated against I'll never understand. In a world where everyone is on the sustainability and environmental bandwagon of repair/reuse/repurpose & recycle, we're perfectly OK with a company dictating that all their products will effectively cease being functionally useful after 2 years and need to be thrown away even though the hardware is robust enough to last 5 times longer. It's just idiotic wasting of finite, limited natural resources for short term financial gain.

  • Tried to setup new payalls. Had a 6.5k and 8.5k payall on the 10th (statement date 4th), running for a while up until dec 24.

    Tried to set a new 6.5k to go to 2025. But got the limit reached message.

    So then deleted the existing 6.5k, then did a new 6.5k. But still got the error.

    Have I made a huge mistake? Or will the error clear in a short amount of time? and i will be able to set it back up?

    Hope its short as I dont have much time before the 10th wont be an option.

    • Give it a day or 2, the limits get reset and you'll be able to do it

      • I think today is the last day to make the 10th? Also wanted to sort them before the doomsday October starts..

    • Usually reset overnight. I've done a few times. Deleted my existing payall at night. Be able to set new ones next morning.

      • Hmm..it failed at 12:15am..so when do I try again (does it matter if it fails again)?

        • Then probably after midnight today? Just leave it till tomorrow should be fine.

          • @Micky14: Don’t forget Citi doesn’t include weekends as days, so given that this is a long weekend, reset will be Tuesday morning

            • @cashless: Gahhh….

            • @cashless: Just tried the 8500 again (next day)…and..Denied again…

              Man, it's a mystery.

              I havent paid my full balance off yet. Could that throw off a Payall from being accepted?

              • @tunzafun001: Could be a reason. Try a lower amount if you can to prove that

                • +1

                  @leeroys_dad: Just Osko'd the balance in to Citi plus account. Then used the pay my card feature in the app to transfer from plus account to the signature card.
                  Balance is now showingull $15k.. but the transaction from Citi plus is marked as "pending". Payall failed again.

                  Update - tried again in the morning. Still shows the plus to signature transaction as pending…but the payall worked (just one day later on the 11th). Better than nothing, and have now locked in 15k until SEP 25 (give or take NABs move).

                  As for the process going on in the background to reject the Payall..then accept with no change.. still no idea!

                  Only good thing is that long weekends made no difference to the "process".

                  • +1

                    @tunzafun001: The more you hammer the system in a DNS attack kind of way, the longer you'll have to wait before the system resets itself. Be calm, relax and wait patiently. There is nothing anyone in here or at Citibank can do to hurry the process along. The Citibank computer programs work the way they want to work and nothing will change that. If the computer says 'no' then the answer I'm afraid is "no".

  • I was able to set up a 20k one off transfer, does that mean I don’t have to mess with the 2x10k that others have had to deal with? Or would I need to wait until the transaction is due to occur to witness if it bounces? TIA

    • If you have a high limit with available balance of $20k, you can do the whole $20k in one transaction.

    • -2

      Just might put you on the Security commission radar for looping payments over $10k.

      • Im sure all the real bad people (not us) doing $9999 transfer each month and get away with it undetected. /s

        • +1

          I've been doing $20k per month, and it's all fine. At least that's what my cellmate says

          • @leeroys_dad: Lol this is getting me more confused and starting to cast self doubt. Is it really not ok? Is 2x10k better?

            • +1

              @donamique: Ha ha sorry, /s is sarcasm.
              People do payments over $10000 all the time. If you aren't doing anything illegal, you are fine.

          • @leeroys_dad: Are you the top or bottom in that relationship?

  • I am now able to setup Payall transfers up to 20k a month on a card with a 16k limit, so I guess that limitation has been removed in the latest system revamp.

    • Interesting. Are you sure it wasn't across 2 monthly cycles?

      • 100% sure. I've set extra payalls to be one day after existing ones. The first one is scheduled in two weeks time, so I'll let you all know if it fails.

        • Spot on! My limit is $15k and I can payall additional $5k to $20k

          • @leeroys_dad: Nice! I'll have to make another payall for $5k to maximise the $20k limit. Will it work if I schedule the $5k payall a few days before the $15k payall, and pay back the $5k before the $15k gets deducted? My credit limit is $15k

            • +1

              @vee_el: Yep, assume so. That's what I've done

            • @vee_el: Myy limit also 15k. What if i schedule the extra 5k together with the 15k, same day, but few days before, i transfer 5k to make the citi limit become 20k. Will this work?

              • @CyberMurning: It sounds like a good idea because then you can just pay back $20k the one time but I personally am not sure if there will be an issue with spending $5k over the credit limit even if you have transferred the additional $5k into your account. Maybe someone else can confirm if this works because it's a more efficient way of doing it.

                • +1

                  @vee_el: Ill call citi tomorrow. Yes less interaction is better. And we can automate that 5k transfer from Macquarie for example

                  • @CyberMurning: If I were u, just easier to schedule different day. And what do u want to call Citi for? No 1, they’re useless. No 2, I’d avoid asking them payall questions :)

                    • @hanofee: well i just asked them if my limit is $300 can i deposit $600 then later buy a $900 TV, is there any fee charged.

                      • +1

                        @CyberMurning: I always do this with my other credit card. It has a $1k limit but I use it for price protection so load it up to whatever amount I need before I buy.

                      • +1

                        @CyberMurning: It'd work with most credit card, but then if it fails for payall, will u chase the CS for that? Just do it safe, unless u have to (from your post, u don't, as u have options to easily set it on different date)

                      • @CyberMurning: What did they say?

    • But is it the condition say we can only get maximum points of our limit or 20k? So if my limit 15k doesnt matter if i do 50k i will get max 15k

      • you can get more points than your credit limit, as long as you have enough credit before doing another payall. On my premier card i have 10k credit limit, but can get 20k points

        • I see. I was wrong then. Thanks

        • Does anyone try to payall over 20k recently (once they changed it to 20k, not the one already set before the changes)? Will they only give 20k pts even if u do more?

          • +1

            @hanofee: I tried a week or two ago. The system does not let you set up payalls for more than 20k a month.

            The number of points is a sum of what you get for your monthly spend on the card + payall total. Number of points on spend depends on the card type.

          • +1

            @hanofee: Tried to do more than 20k, did not work

  • Anyone else using linked Diners card (from the old Citi Signature card days)?
    Back in August you got the message:
    "From 16 October 2023 onwards, you and any Additional Cardholder(s) linked to your account will no longer be able to spend and earn Points on your Linked Diners Club Card."

    Today being the 16th Oct, thought I'd try it in Woolies.
    Transaction went through fine. So the card hasn't been killed then?

    • Sounds like free money to me!! Power to you my friend!

  • Hey guys,
    I've read through all the pages and need some help setting up my payall to end in Oct 2033. At the moment i have it set up from Oct 2023 to Sep 2025.
    I can't schedule anything beyond this with a new payment. When I try to start in Oct 2025, it automatically slides back up to Jan 2024. I've selected home and renovations

    Any advice?

    • No - it is the same for everyone.

      • Some people have set them up until 2033

    • That ship has sailed, mate. They've plugged the loophole few months back.

    • There was a loop hole by changing your phone date. But that has been patched. Might flag you though if you used it. So a risk to it.

      Out of interest. Can you do a payall until Dec 2024.
      Then another from Jan 2024 to Dec 2026?

      • No, a payall until Dec 2024 overlaps with Jan 2024 - Dec 2026.

        • Sorry..I meant one until Dec '23'. Then Jan 24 for another two years.

    • @Thranrond Then read pages 22 and 23 again. Phone date change hack still works. I've tried on Androids 8, 9 and 11. Some of us have set payalls up to the end of 2039. I doubt NAB will keep the scheme, app and/or card branding after credit cards expire, but who knows?

      • Hmm?
        Citi updated the app. Not sure what the minimum is, but.wont even launch on my And 8 phone.
        Bought a new phone (just so I could setup my payalls - it's running And 11). As soon as you change the date settings, it logs you out of the app, and you can't log back in with a future date set?
        Maybe you have an old generation of the app that still works somehow?

        • I don't let my Android(s) auto update the apps. My app set is 1-2 months old, nothing extreme. It should be relatively easy to find an old .apk and sideload it, so give it a go.

          • @Miroslav: it should be relatively easy to find an old .apk
            but games yes but not for citibank or other banks

            • @CyberMurning: True - I haven't found citi app on apkmirror for example :( .

              • @Miroslav: of course we cant imagine if there is and people start to thinker with it

      • Yeah, won't stress too much if u can't set beyond 2 years easily. Mine is still until 2032, didn't try further back then. It'd probably last another few months at best

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