This was posted 4 years 6 months 3 days ago, and might be an out-dated deal.

Related
  • expired

$10 Monthly Credit on All Data Plans For 12 Months = 5GB for $5 Per Month (BYO) with No Extra Data Charges @ Telstra

3261
$10 Monthly Credit on All Data Plans For 12 Months = 5GB for $5 Per Month (BYO) with No Extra Data Charges @ Telstra
Go to Deal
dK69 on 19/05/2020 - 20:15 telstra.com.au (8522 clicks)
Last edited 22/05/2020 - 09:40 by 3 other users

Telstra's Extra Small data plan is normally $15/month, but connections during '7 Day Frenzy' get $10/month off for the first 12 months.

No lock-in contract, so you can cancel any time and DONT FORGET $45 CASHREWARDS which will equate to $15 for 12 MONTHS , this means $1.25 per month for 5GB data- THIS IS CRAZY!

MOD: Received email from affiliate channel representing Telstra stating that Telstra are currently having tracking issue, and sales through cashback sites such as Cashrewards might not track properly.

Buy it, use it, bank it, boast it, harder better faster stronger!

No excess data charges. When you exceed your allowance, you can continue to access data, but your speed will be capped at 1.5Mbps.

This is a data SIM, so you can use it in devices like tablet, mobile dongles etc. You might be able to use it in a phone, but you can't make calls, it's not made for normal SMS use (charged at PAYG rates).

New customers only. If you want a higher plan instead, $10 discount currently applies those also.

Critical information summary (but does not list the $10/month discount)

Mod: Thanks to Giles for the description, copy pasted from them (who posted the duplicate deal).

This is part of Click Frenzy deals for 2020
Mobile Click Frenzy Mobile Broadband Plan Telstra

Related Stores

Telstra
Telstra

closed Comments

        • FrugalNotStingy on 28/05/2020 - 15:49
          +2

          I’ve been there. After the cooling off period elapsed, CashRewards will check or the shop you made the purchase from (in this case Telstra) will notify CR whether the transaction was tracked I.e. the sale was recognised that it was from a CR click or that you did not violate one of the rules for cashback for the store. If the sale was failed to track that it was coming from CR in the first place, then the vendor/shop will decline the commission paying to CR, then CR in return will decline your cashback and will wipe the pending cashback and the transaction off your CR account.

          • YesPleaseThankYou on 28/05/2020 - 16:56

            @FrugalNotStingy: Thanks. Let's see what happens. I'll be really annoyed if that's what transpires.

            • FrugalNotStingy on 28/05/2020 - 19:28

              @YesPleaseThankYou: Fingers crossed and I need to open a case myself because mine was also not tracked. Worst case I’ll just cancel the plan if Telstra also don’t honour the $10 discount.

              • YesPleaseThankYou on 28/05/2020 - 19:36
                +1

                @FrugalNotStingy: One of the earlier Telstra emails to me mentioned the $10 discount, but the bill estimate did not.^ I think the $10 discount will be honoured, even if it requires a complaint to be made.

                I'm more concerned that the only ones who will get a cash reward will be Cashrewards team themselves.

                ^ Someone else posted above (somewhere) that their bill estimate did include the discount.

                • FrugalNotStingy on 28/05/2020 - 20:15

                  @YesPleaseThankYou:

                  ^ Someone else posted above (somewhere) that their bill estimate did include the discount.

                  Yeah, saw that, that post just makes me more paranoid as that proves some people do receive a bill estimate include the discount whereas some others don’t. What is up with that?

                  We’ve got our order confirmation as proofs though so I don’t think Telstra can get away with not honouring the discount.

                  • YesPleaseThankYou on 28/05/2020 - 21:08

                    @FrugalNotStingy: Suggests to me that there are manual steps in the process.

                    I think all the Australian telcos' customer service has been in turmoil due to COVID-19 and overreliance on offshoring.

                    • FrugalNotStingy on 29/05/2020 - 13:15
                      +2

                      @YesPleaseThankYou: Received first bill of $15 without the discount. Very surprised (not)! Really feel we all signed up at the wrong time during this lockdown around the globe.

                      • YesPleaseThankYou on 29/05/2020 - 13:24
                        +2

                        @FrugalNotStingy: Yes, same. I'll try live chat (1 attempt). If I can't get through or they contest my claim, I will immediately lodge a complaint with the TIO. Simple.

                        https://www.tioonline.com.au/consumers/new/

                        • YesPleaseThankYou on 29/05/2020 - 13:28
                          +4

                          @YesPleaseThankYou: Yeah, OK, that chat bot is sending me around in circles. TIO complaint lodged.

                        • FrugalNotStingy on 29/05/2020 - 13:38
                          +1

                          @YesPleaseThankYou: Online message Codi was of no help. I tried to complete a bill enquiry charge dispute form and it wouldn’t process due to shortage of customer service people.

                          I will lodge a complaint with the TIO as you did. Thanks for the link. I don’t really want to make a big fuss about it but Telstra has left us hanging which leaves me with no other choice.

                          • YesPleaseThankYou on 29/05/2020 - 13:41
                            +3

                            @FrugalNotStingy: In my opinion, A TIO complaint isn't a big fuss. It is appropriate recourse available to consumers when a telco doesn't do its job, COVID-19 or not.

                            In any case, with the huge resources at Telstra's disposal, the company has now had sufficient time to mobilise its workforce to deliver an appropriate level of service.

                        • YesPleaseThankYou on 29/05/2020 - 14:49
                          +2

                          @YesPleaseThankYou: TIO has very promptly accepted my complaint and emailed a complaint reference number to me. (It took just over an hour.)

        • honeydew on 29/05/2020 - 13:39

          same, $15

        • Ruisu on 01/06/2020 - 00:29

          @YesPleaseThankYou How long did it take for the transaction to show in CashRewards? was it from a manual claim? or reaching out directly with CashRewards?

      • Ruisu on 29/05/2020 - 12:53
        +1

        In the same boat as you. I just submitted a manual claim.
        Transaction didn't appear in CashRewards. Will just watch this space.

        • YesPleaseThankYou on 29/05/2020 - 13:45
          +2

          If I don't get the Cashrewards amount, I will submit an additional TIO complaint and let Cashrewards and Telstra fight it out.

  • Bullion78 on 28/05/2020 - 00:17

    Still nothing in St kilda

    • GetEmAll on 28/05/2020 - 11:01

      Same here in Clayton!

  • nvox on 28/05/2020 - 12:55
    +3

    sim arrived yesterday (Hervey Bay Qld) big startrack bag with tiny sim (postie needed to view my drivers license) no instructions so made telstra account and went from there.

    Just tried the COVID-19 extra 25GB and seems to have worked gone from 5GB to now showing 30GB
    *https://say.telstra.com.au/customer/general/forms/COVID-19
    * seems need to cut and paste link other wise it redirects

    • Arthur Dunger on 28/05/2020 - 13:10

      so made telstra account and went from there.

      What exactly did you do? I never got asked for a password to create an account when I bought the plan, so I have tried to log in by making a new password and it says "No accounts found".

      • nvox on 28/05/2020 - 13:50
        +1

        I had a email titled " important information about your plan."
        which contained "Data Plan Extra Small NUMBER 04** *** *** $15/mth"

        having a brain fade I thought I went to telstra.com and clicked on account and went from there but now showing different sign up wanting email, the page I used had the option for phone number to use instead of account number which sent a verify txt to my tablet with the new telstra sim

        What I didn't use was, yesterday evening several hours after I inserted sim into tablet a txt cam with a link to telstra app to activate but it said my tablet was incompatible.

        edit found page I used https://id.telstra.com.au/register

      • Magic Mirror on 28/05/2020 - 15:07
        +1

        it says "No accounts found".

        Have you received your SIM yet? It seems everything happens automatically after the courier delivered the SIM.

        I received mine yesterday morning, tried it straight away and it wasn't active. Nothing showing in my Telstra account either. The SIM's phone number wasn't printed anywhere so I couldn't try to activate it.

        Tried it again in the afternoon and it was active already, and it also showed up in my account.

        • aiyoyo on 28/05/2020 - 15:18

          I still waiting for my Sim delivery and I'm in Sydney. Do you receive tracking email from Telstra before your sim card delivered?

        • Arthur Dunger on 28/05/2020 - 15:33

          Yes I've received the sim and can use it.

          I can't create an account now because it says I've already created one, but then when I log in it says - "No accounts found". Time to call them.

          • dcep on 28/05/2020 - 17:28
            +1

            @Arthur Dunger: the 132200 number won't pass me to real person but instead asked me to download app for online assistance

        • dcep on 28/05/2020 - 17:30

          i still haven't received my sim but it already showed up in my account since monday

          i think i'll get billed since monday for nothing

    • ttkc on 29/05/2020 - 11:27

      Thanks for the link. Successfully added 25gb to my account!

  • rxjb on 28/05/2020 - 21:12

    i got my sim 2 days ago but its showing sim not provisioned. I tried activating twice online and called this morning. sim is still not active. anyone else have this problem?

    • champstarr on 29/05/2020 - 02:54

      Same here.

    • turk182 on 29/05/2020 - 16:44

      Same with my. Yesterday i just went into a telstra store and they activated it for me. They said the online process was stuck in pending mode. Only $5 per month aswell. I checked several times

  • spoddar01 on 28/05/2020 - 21:56

    no sim received yet though order confirmation received 20th night. submitted claim in CR as no tracking as well. seems all that can go wrong is happening. this is my first Telstra order, hope its not always this bad with others.

  • fozzie on 28/05/2020 - 22:47
    +1

    Order placed on 20/05 still no sim

  • GetEmAll on 29/05/2020 - 06:23

    Received the tracking email from telstra last night. Coming through startrack from Sydney to Melbourne, eta is today!

  • aiyoyo on 29/05/2020 - 10:56
    +1

    Received couple of email last week from Telstra and heard nothing until now. Anyway we can track our order?

  • leski on 29/05/2020 - 11:45
    +5

    got first bill of ＄15 today. called them and was advised to chat online as signed online.

    • FrugalNotStingy on 29/05/2020 - 13:11
      +1

      Got first fill of $15 without the $10 discount too. How does one chat online when the 24/7 chat is unavailable?

      • Jamesph on 29/05/2020 - 13:34

        Message Telstra on My Telstra app.

        • FrugalNotStingy on 29/05/2020 - 13:48
          +3

          I only got through to Codi and it instructed me to complete a bill enquiry/ charge dispute form. The form failed to process due to contact centre workers shortages. Then there is a suggestion in the error message asking you to use 24/7 chat! I will give anyone a prize if they can send that form off successfully…

          • YesPleaseThankYou on 29/05/2020 - 13:51
            +1

            @FrugalNotStingy: Not worth our time being sent around in circles.

            My complaint is with the TIO now, I can breathe easy.

          • Jamesph on 29/05/2020 - 14:12

            @FrugalNotStingy: Just ignore it and repeat your questions. In the end it will say "I will get someone who can help you with this."

            • FrugalNotStingy on 29/05/2020 - 14:43

              @Jamesph: Does this have the same effect as loudly repeating when calling “I want to speak to a human!” when prompted? :P

              • Tomato on 29/05/2020 - 15:30

                @FrugalNotStingy: I tried Jamesph's method, just keep copy and paste my same message and finally Codi says 'As I get a member of our team, you can go about your day. They'll have the conversation history and you'll get a notification once they've replied.' Will post again once I receive a response. I submitted a TIO claim as well just to keep Telstra on their toes.
                Background:
                I signed up for the same $5 5GB deal, installed the app and signed up to Telstra Plus on 27May, received simcard on 28May, but I notice the days started counting on 27May for 31days and was down to 30days when I received the simcard on 28May. Received the first bill today 29May for $15!
                Does anyone here knows if the bill period will be always ending 27th of the month in my case or will it be end of the month either 30th or 31st? Surely this makes a difference in the promotion period of 12 months clause?

                • Jamesph on 29/05/2020 - 17:09

                  @Tomato: Where is my prize?

                  Edit, sorry, asked wrong person.

          • Jamesph on 29/05/2020 - 17:13

            @FrugalNotStingy: Where is my prize?

            • FrugalNotStingy on 29/05/2020 - 17:34

              @Jamesph: What, you submitted the form successfully? No form submitted, no prize :)

              I tried your method but they have yet to respond. It’s not really a chat, it is just messaging and they can ignore you if they want, when they want.

  • hubs1982 on 29/05/2020 - 11:53

    anyone else having speed issues with their sims?

    i am using a boost sim card on 1 phone with the telstra sim on another phone. boost is showing 4G+, whilst telstra is showing H+

    i have tried with my wife's telstra sim too, same result showing H+

    (i have factory reseted the phone with the telstra sim)

    • freeman on 29/05/2020 - 11:58

      I did a speed test with 4gx phone, and got 23Mbps download speed. It's terrible speed for Telstra network.

      • hubs1982 on 29/05/2020 - 12:16
        +1

        i have just checked the telstra outage site and it appears that there is planned maintenance in my area, but i don't understand the discrepancies between the 2 sims (if it is down, then why is boost at 4G+ whilst telstra is at H+).

  • freeman on 29/05/2020 - 14:02

    Maybe try out sim in same phone?

  • tomb on 29/05/2020 - 14:46

    Got my bill today and there is no mention of the $10 credit. Support through app and phone hang up on me.

  • honeydew on 29/05/2020 - 14:59
    +1

    Live chat is being difficult about the discount. The discount is only for Telstra click frenzy, not jbfi plan.
    Uh, I have the order email which includes the discount

    • honeydew on 29/05/2020 - 18:33
      +1

      It moved along a bit.
      Apparently because the current bill is generated they can't generate another one even though it's not due until 17 June. So the discount will not show up until a new bill is generated, meaning next month.
      I'm fighting for it to apply now. I dont want to pay $15 for a supposed discount that will appear later.

      • FrugalNotStingy on 29/05/2020 - 19:19

        It’s hard to clawback the $10 discount later if you accept to pay $15 without the discount for the current bill. If they refuse to apply the discount on the current bill just lodge a complaint with TIO.

        • vhfyagi on 29/05/2020 - 19:51

          Agree, it's their problem and they have to fix it. I am not going to pay $15. If you call 132200, you will hear at the moment they are not charging late payment fee so I am not going to pay until they fix the problem.

          • jackofspade on 29/05/2020 - 20:01

            @vhfyagi: No fees but it may affect your credit score

            • vhfyagi on 29/05/2020 - 20:23
              +1

              @jackofspade: Thanks for reminding but I think it's a long way to get there especially we are disputing the charge at the moment. I am not sure what's the criteria for Telstra to report to credit agency but I think to have your credit rating affected it's pretty serious thing. It can't be triggered by this $15 amount, also the problem is not created by us.

  • igoforthebest on 29/05/2020 - 18:01
    +1

    No discount for me either.
    Although upon sign up it says on the email:
    Your special offers and discounts

    $10 Monthly Credit - 12 Months
    Get a $10 monthly credit on your bill for months 1-12 added to a new month-to-month plan or with selected phones. Credit applies when you stay connected for 12 months. Plan prices and selected devices may change. Credit not available if you already receive a credit on your bill.

  • vhfyagi on 29/05/2020 - 18:23
    +1

    My bill also has no discount applied. Although I am not surprised but still can't believe Telstra missed us all, probably except @Ryan1991, who had correct estimated bill from Telstra a few days ago. @Rayn1991, have you received your first bill? If yes, is your discount applied?

    • YesPleaseThankYou on 29/05/2020 - 18:29

      After having attempted resolution of this with Telstra, the more of us that lodge a TIO complaint https://www.tioonline.com.au/consumers/new/ (takes 2 minutes), the more likely it will be that either the TIO and/or Telstra will launch an investigation into potential systemic issues.

      With any luck, if a systemic issue is identified, then everyone else's billing problem will be resolved even before it becomes a problem for them.

      • vhfyagi on 29/05/2020 - 19:56

        Thanks for the link. I have messaged them so I would prefer to wait a day or two. If no response by early next week or the response is not satisfactory I will lodge the complaint.

    • FrugalNotStingy on 29/05/2020 - 19:22

      There are probably many more people who did not receive the discount as us. Many of them may not be members of OzB. So I reckon Telstra is screwed with all the complaints coming.

  • sprof on 29/05/2020 - 18:49

    Received sim doesn't work when i popped it in. Only received an email with a service number.
    Tried activating it under my ID and says details are incorrect. Useless so far

    • Miyagi on 29/05/2020 - 20:22
      -2

      Just remember it won't work in a phone. It's a data sim only.

      • vhfyagi on 29/05/2020 - 20:24

        data sim does work in a phone.

        • Miyagi on 29/05/2020 - 20:30

          i mean u can't make calls

  • aldog on 29/05/2020 - 19:54

    Does anyone happen to have a screenshot of the original page saying about the $10/month discount? Have received my sim and a bill for $15 so am thinking about just going straight to the TIO after what people have said here.

  • Miyagi on 29/05/2020 - 20:22

    I've received my sim on Friday and works fine, just received my bill - same as everyone else…. no credit applied and says $15 due and payable. WTF.

  • leski on 29/05/2020 - 20:41

    i contacted online team. they replied “ The plan you agreed is Data Plan Extra Small $15 with 5gb data. No lock-in contract. The is no promotion for that plan.”. have to lodge a case in TIO now.

  • DuckKnight on 29/05/2020 - 21:15

    I contacted live chat regarding my $15 first bill. They said the credit will be applied in the next 2-3 billing cycles. I then received an amended bill estimate. Should I still pay the $15 first bill or request it to be amended via TIO like others here have?

    I'm leaning towards just copping it since any overpayment should reflect in the next billing cycle if everything works correctly.

    • vhfyagi on 29/05/2020 - 21:22

      how do you reach the live chat? We are not able to, have to leave a message for them to respond.

      • DuckKnight on 29/05/2020 - 21:24

        Poor wording on my end, I meant leaving a message on the app.

    • Arthur Dunger on 29/05/2020 - 21:52
      +4

      Should I still pay the $15 first bill

      No, we agreed to paying $5 per month, not $15.

      • DuckKnight on 02/06/2020 - 08:45
        +1

        Agreed with your sentiment, I shouldn't be paying extra even if it balances out. I looked at the order reference no. and all they did was apply the $10 discount for 6 months. Contacted them again for an additional $60 credit and $10 credit off the first bill. Like others, I was given the option to get the last 6 months discount instead of the credit but no one wants to go through the hassle of contacting them again.

        • jackofspade on 02/06/2020 - 11:33

          I looked at the order reference no. and all they did was apply the $10 discount for 6 months

          How do you check this?

  • bajirao on 29/05/2020 - 21:40

    Finally received my SIM card today. While the email said it would be activated already (new number), it wasn't. So had to call and got someone from technical support who said that while it was activated, something had to be done (provisioned or something). She did that and got connected to Telstra network (using it in wifi dongle). Now to await the bill (have email confirmation which says $10 credit).
    Other problem which I have to eventually get sorted out is that though I had placed order by signing to existing account (new service), I have got a new account number. The associate who helped me said it's all linked to same customer id but this new service is not showing up under my existing account.

    • huntress_love on 30/05/2020 - 02:21

      Which dongle? tried mine in the Telstra mf90 (I think) didn't work but works fine in my phone.

      • bajirao on 30/05/2020 - 13:02

        Vodafone pocket wifi R216H. I am very much tempted to get Telstra one from AusPost/Coles which is on sale on $29 or so this week.

  • bonz on 29/05/2020 - 22:55

    Just got this message back from support

    Thanks, I was able to complete the process of checking the order and it shows that it is still in progress, we can definitely correct the order once it got completed specially if the discount is not applied correctly.

    Hopefully don't have to go down the TIO route

  • Ksavshs on 29/05/2020 - 23:00

    I have not received anything regarding Sim shipment while received the first bill due saying 25$ but I had signed up for 15$. What should I do in this case, talk to Telstra staff.

    The email sent to me, clearly says: Your special offers and discounts

    $10 Monthly Credit - 12 Months
    Get a $10 monthly credit on your bill for months 1-12 added to a new month-to-month plan or with selected phones. Credit applies when you stay connected for 12 months. Plan prices and selected devices may change. Credit not available if you already receive a credit on your bill.
    Suggest me plz

  • goober on 30/05/2020 - 07:02
    +4

    Issue is now on Telstra community. Please voice your displeasure and raise awareness.

    https://crowdsupport.telstra.com.au/t5/billing-payments/clic…

  • spoddar01 on 30/05/2020 - 08:35

    TIO complaint lodged. the chatbot is useless waste of time. no SIM but bill issued.

  • GeneralZod on 30/05/2020 - 09:39
    +3

    I got my bill sorted by showing them this on livechat:
    https://web.archive.org/web/20200522113426/https://www.telst…

  • sexymrdaniel on 30/05/2020 - 10:31

    I ordered the $15 data SIM and got the $15 bill too. Managed to get through to support through the app, not sure if they’ll handle it the same for everyone, but this is the response I got:

    “As I have pulled up your account and billing it doesn't showed that the said frenzy offer applied. What I did is to add the $10 monthly discount manually but this is only for 6 months term. But nothing to worry as you can always reach us back when the first 6 months of your credit expires, and we are willing to give you a new 6 months term as this was the original offered you get.”

    They then gave me a number to quote in 6 months time, so hopefully it’s easier to sort out then than it was this time around.

    • YesPleaseThankYou on 30/05/2020 - 10:38
      +3

      That's certainly not a solution that I, personally, would accept. A deal is a deal. The rep you spoke with was just being lazy.

    • FrugalNotStingy on 30/05/2020 - 10:57

      The hassle is on you after the six months. You should tell them this isn’t a customer exclusive offer but a special plan offer. You signed up for 12-month discount then you should get discount for 12 months without any hassle.

Login or Join to leave a comment
Login Join