Another deal again. It's a voucher to those who actually missed out yesterday. So be quick to use! NO MIN ORDER.
Expires 8th April (today) at midnight. But beware, they may end early. So be quick NOW!
Sorry to those who missed out and sorted their dinner plan elsewhere, I know is frustrating, hope history won't repeat.
am expecting it ….the cafe was nice enough to honor my order today as they were to busy yesterday so i'm hoping it doesn't lol :P
apparently they've learnt and are issuing unique codes now :)
Just came here to find a third code for tonight.
So ,i was able to use code and made order yesterday morning for delivery at 7.30 pm yday. Restaurant called me n confirmed order.
Now at 7.00pm DH sent me an email and cancelled my order. Delivery guy was at my door at 7.30pm cause he did not know about cancellation. So i told him that my order is cancelled and he confirmed that with DH. So he asked me I need to pay $23 to have that pizza but i politely did not accept pizza. So no dinner no other code from DH.
lol no way you would pay 23$ for a 3$ expected pizza man :D
ordered yesterday morning for tonight.
food arrived last night! I wasn't home. Got call from delivery driver, said 'see you tomorrow night'.
hope no issue with cancellation.
I'm guessing a lot of restaurants will pull out from DH as a result of this. Got a phone call last night from the restaurant asking whether I had ordered something last night. I hadn't, but I did from the first deal the night before. Going by other reports of multiple pizza deliveries, many, many phone call complaints checking on orders, etc. there are potentially gonna be a lot of extremely pissed off restaurateurs.
When I tried to re-order on Wednesday after the Tuesday disaster (only to find my apology code no longer working), my local area had dropped from 15 down to 3!
Luckily I felt like pizza which a good local store was still listed (not that it mattered in the end). It's climbed back to 8 so far, so almost a 50% loss of cliental.
OK people, an officer from the NSW office of Fair Trading got back in contact with me this morning and advised me to call DH on (02) 8313 3900. That's their unpublished front office number. It will still answer with their automated service, but you will then go right through to office staff instead of being asked to wait & then hung up on (that's what happened for me when i called them, too).
I spoke to a DH employee who confirmed my refund had been listed for processing today and will be in my account in 5-10 business days. I advised I'd already begun a paypal dispute over the charge. I was given an apology (that was clearly being read off a script). I asked but was advised they wouldn't be honouring the voucher with a replacement now, or in the future. The person I spoke to clearly couldn't have cared less about what happened. With a bit of luck, they'll be in customer service hell for the next week or so.
Feel free to voice your concerns about Delivery Hero to:
From their latest FB post:
Sincere apologies to customers who experienced cancelled orders last night. Our service experienced unexpected peak demand again. We continue to improve our processes to manage this better. Note that all cancelled orders will be refunded. Depending on your method of payment, it may take a few days to clear back into your account. Any enquiries, please email us at [email protected]. Thanks for your patience and support for our service.
No codes today :(
It would have seriously funny if they screwed up 3 times in a row. And that guy who hasn't eaten for 2 days will be dead tomorrow.
I know, I miss the DH rage.
Anyone tried wednsorry20 code?.
No more generic codes, only unique ones.
ordered Indian curries yesterday morning for last night dinner. Got cancellation email from Delivery hero at about 4:30 pm. My order was for 6pm. Called restaurant and confirmed they still had my order and would deliver it. Dinner was delivered one hour late due to too many orders. but meal was good and just enough for last night dinner, today's breakfast and lunch for myself. :)
And just received a phone call from DH today to confirm about my order for last night, said sorry for the confusion cancellation email. But said the 20 dollar voucher code they sent me with the cancellation email would be still valid. So I guess another round of free meals.
So still happy with DH's effort.
Still no code for today. C'mon people…
I recon nextTuesday at best
I was wondering, who is absorbing the cost $20?
a Russian company that injected funds in to DH
Had a great lunch today! Ordered yesterday for delivery at 12:30 today and it got delivered on time. :)
My refund from Tuesday went straight back into PayPal, but is now on hold??
Also received a generic 'sorry, we are getting around to answering you email, very important to us yadda yadda yadda' a day and a half after I originally contacted them.
Startled by the outcry of recent criticism of this meals-on-wheels outfit, I decided to call their unlisted home-office number for an explanation from their end … The lady on the phone (a head regional manager) related to me that whilst Delivery Hero was yes, indeed, ultimately responsible for the debacle by underestimating the capacity at which many of their featured restaurants could operate, they had grossly overestimated the sincerity of those they would end up serving; there was an astonishing number of fraudulent accounts aimed at garnering free food and perhaps unwittingly sabotaging the good intentions and efforts of DH, i.e, hiring extra vehicles and employees to accomadate and meet the anticipated demand. But it's one thing to have the humility to deliver plates of sausage rolls across town to fulfill a zero-balance order, and quite another to have a conscientious driver make a delivery to an all-too-familiar individual with no regard to the T&C of an already gracious deal — only to have him delivered a hot pie in the face for a rudimentary observation during the contention — it was getting that scary for personnel … Additionally, her review of the data indicated that less than 800 orders had to be cancelled that were placed before 4PM (granted, the deal was until 7PM, "regretfully" so), but there were very nearly 19,000 deliveries that were successfully received (however untimely; this also includes a great many that actually arrived early) … And that, dear friends, is the rest of the story :D
Pretty much what I've been saying ever since the 'ozbargain' mentality attached itself to the coupon. :(
While I've been a customer of them for a number of orders, which up until Tuesday had only included one discount meal (and Tuesday I had my order cancelled) I could see exactly how this would go down, and again when the code that was SMS'd to me - and others, some disadvantaged, some who still received their orders anyway - was posted Wednesday.
Being that I was disadvantaged on the Tuesday by having my order cancelled, I was more that a little annoyed that the apology code that was given out in good faith as just that, was posted and again ground the system to a halt.
By the time I finished work at 3pm, arrived home and went to order my dinner for the night with my apology coupon that was supposed to be valid until midnight was already 'ozbargained' to death.
While I understand their lack of response, the whole ordeal has left a sour taste in my mouth, and then to top it off my favourite Chinese has left their service from my area (I'm assuming due to the fallout). I doubt I'll be using the service too often in the future.
Given this poster created an account just to write a post that:
Palms off the responsibility for DH's stuff-up onto their restaurants - "Delivery Hero was yes, indeed, ultimately responsible for the debacle by underestimating the capacity at which many of their featured restaurants could operate"
Attacks the people who took DH's offer as presented - "they had grossly overestimated the sincerity of those they would end up serving"
and generally whitewashes DH's negligence in as a positive light of DH as possible - "hiring extra vehicles and employees to accomadate and meet the anticipated demand" "her review of the data indicated that less than 800 orders had to be cancelled that were placed before 4PM (granted, the deal was until 7PM, "regretfully" so), but there were very nearly 19,000 deliveries that were successfully received"
I think it fair to suspect the poster omitted to tick the "I am associated with Delivery Hero" at the bottom of the post. Such sockpuppeting only further demonstrates the untrustworthiness of the Delivery Hero site. I also wonder what will happen when DH's restaurant partners(and I know at least four owners who check Ozbargain regularly) see this post proving that DH is diminishing their restaurant's reputation to customers by claiming the problem was with the restaurants, and not the stuff up by DH's on-line marketing team, … And that, dear friends, is the rest of the story :D
I can see how you would have come to this assumption, but that is all it is. An assumption.
Could really be just a customer who was genuinely sharing their experience with DH and wanted to share?
"Could really be just a customer who was genuinely sharing their experience with DH and wanted to share?"
Except of course there is nothing in the post about their experience with DH, not even a mention of what their order was, only a desperate attempt to place responsibility for DH's stuff up on everyone else which reads like an amateurish press release by DH's online marketing team.
"Could really be just a customer who was genuinely sharing their experience with DH and wanted to share?" <<check>>
Except of course there is nothing in the post about their experience with DH, not even a mention of what their order was, only a desperate attempt to place responsibility for DH's stuff up on everyone else which reads like an amateurish press release by DH's online marketing team.ment/2677528/redir):
LOL@ you receiving this as an amateurish press release by DH — when in actuality it isn't — so I guess it struck you as most professional in presentation :D Can't make this carp up, peeps
@Firefly: As I said, certainly can see how/why you would assume this but we can't prove it. That's all I'm saying.
"Can't make this CARP up, peeps"
Lol, are Delivery Hero now diversifying into fish-mongering now that they managed to alienate both customers and their partner restaurants with their botched on-line promotion and their subsequent attempt to shift blame for said botch onto their customers and partner restaurants?
That's cool, dude. I was simply pointing out what the post looked like and inviting people to make up their own minds.
Ultimately, the representative clearly accepted blame on behalf of the company; this little line speaks volumes unto itself, no? Very selective reading, bro.
"Ultimately, the representative clearly accepted blame on behalf of the company; this little line speaks volumes unto itself, no? Very selective reading, bro."
Are you referring to this sentence which briefly pays lip service to DH's actual responsibility before attempting to shift blame to their partner restaurants and their customers?
"whilst Delivery Hero was yes, indeed, ultimately responsible for the debacle by underestimating the capacity at which many of their featured restaurants could operate, they had grossly overestimated the sincerity of those they would end up serving; there was an astonishing number of fraudulent accounts aimed at garnering free food and perhaps unwittingly sabotaging the good intentions and efforts of DH"
Very selective reading indeed, bro. BTW has anyone noticed the rather dramatic change in language and syntax in the poster's initial post and his/her subsequent responses?
Are you seriously going to say that's not the major reason behind the good offer to what they expected to be a fraction of the audience?
Come on, over 5 pages in each bargain posting of the codes its pretty clear that people were taking advantage of the codes, then some.
This includes extra accounts (people taking about receiving extra orders), and this entire second code that was supposed to be an apology, but posted here and people again taking advantage, a lot of whom had already received their order perfectly fine the night before.
If that is not 'overestimating the sincerity' then its underestimating how unscrupulous a lot of people can be when it comes to getting something for nothing.
Absolutely - There were a lot of posters who took advantage of the offer, as well as many who missed out on orders despite not having used the code before, and DH have every right to be upset at the former. However, there is a huge difference between someone posting on here as a rep and stating this is the company's perspective, and someone sockpuppeting by pretending to be a random customer who just happened to call up DH and providing an extremely detailed defence of the company. I also don't think it helps matters any to attempt to palm off blame to the different restaurants who were innocent victims of DH's error, both in terms of unexpected workload increases and the damage to their reputation caused by the numerous cancelled or unreported orders.
I ordered yesterday morning for tonight's dinner - got sms and email confirmation straight away and pizza got here 5 minutes early
Thank you DH :)
No idea what is happening any more. I successfully got food, albeit 3 hours early last night. Then this evening whilst food is in the oven, another lot of food turns up.
I wonder if this will be a nightly thing? Just hope the restaurant isn't the one losing out.
They would still be making money most of those that used their service that never head of DH now will go and use them, so no loss.
I doubt there'd be more than 10% residual business from the ozbargain crowd unless they continue with discount codes that offer big savings, people were taking advantage of the offer only because of the saving.
The min order, delivery free and price is ridiculous here in brisbane (for the serving size). Traffic is not that bad so I rather drive down somewhere and grab a meal at the restaurant for %30 savings in price (and probably at least 20% increased serving size).
I got 6 referral bonuses from OzBargain as a result of this deal, and there are currently 187 people on the list. Even assuming even only half of those people were registered at the time of the first coupon, that's still 630 new accounts for DH (and then only the ones that used a referral). People who they can and will probably spam with advertising and subsequent offers, etc.
As far as marketing is concerned, it's probably alright.
how do you check referrals?
How do you see your referrals?
I thought the referral bonus wasn't stackable with the $20 coupon..
I kept looking at the wiki to try and find the referral page.
It's actually in the my account section of your Ozbargain account.
I thought the referral bonus wasn't stackable with the $20 coupon.
It isnt stackable. Only one coupon is allowed per order
So I get a bunch of e-mails from DH saying that the referral codes have been revoked due to the orders being cancelled or something. But it doesn't tell me which of the codes it is. Oh well. Thanks anyway, for those OzBargainers who used my referral :-)
@zzyss: I received one referral bonus… How many did you get in the end?
Thank you to the person who used mine. Hope you also enjoy your $7 savings!
Funnily enough, I could still add the codes in the app, and as far as I can tell they allow me to make an order. Whether I can complete that order and get the discount remains to be seen.
Paid $3 for a pizza on Wednesday, it got delivered, yet I just got a $3 refund via Paypal… THANKS DELIVERY HERO!! :D
Is anyone else waiting for a third code to be released today?