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Powerful 360 Lumens Mini CREE Metal Flashlight $0 + USD $3.95 Postage Aust Wide

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Powerful 360 Lumens Mini CREE Metal Flashlight $0 + USD $3.95 Postage Aust Wide
Go to Deal
Store RepZINGY on 06/05/2013 - 12:33 zingy.com.au (8740 clicks)
Last edited 06/05/2013 - 13:13 by 1 other user

This offer has only, and will only be advertised to OzBargain member's. It is only one per customer and it is not for the older 210 Lumens but the latest 360 Lumens, steel cased all weather super , super, bright mini flashlight. It runs off an AA battery and comes with beam adjustment and comes with the latest 2_Q5 CREE Bulb.

Please note the specifications indicate water resistant, however we only suggest its light rain or drizzle resistant. Alot of products mention they are water resistant that really aren't. In short amazing little torch that you will be very impressed with, but keep it out of the rain and it will be your handy little aid for several years.
www.zingy.com.au

Electrical & Electronics Cree Torch

Related Stores

ZINGY
ZINGY

closed Comments

  • mrhorseham on 29/05/2013 - 00:43

    Still waiting and i have sent an email awhile ago with no response.

    • f4te on 29/05/2013 - 08:05

      Ditto.

      • cheaparse on 29/05/2013 - 09:00

        If seller is silent in communications, the last resort is to open a PayPal dispute to get the seller back into comms.

  • Store RepZINGY @ ZINGY on 29/05/2013 - 08:12
    +2

    HI Guys just another update there is still 485 member's who have not received their products but we are shipping another 110 today. Although your email wont get a reply at present just write FAULT in the subject header or TRACK ORDER, as via email is the best way to manage your query. However you might not get a response straight away but it will be read and actioned. So once again thanks for your patience and we are working through last set now. Realistically it will take another 2 weeks to get these all out and fora very small handful I would say 50 members it will take them 3 weeks to recieve, because 2 weeks plus one week in the post if they live in SA or WA. I will come back around lunch with an update. Also paypal does take a few days to return the monies into your account so please dont stress if it is a refund you want you will get that, and those that want the torch that to will arrive. But email is the only way we can record your faults or queries. Cheers

    • aim54x on 29/05/2013 - 09:58
      +1

      Thanks for the update, I am still waiting, hoping that mine has already shipped as I have an earlyish order number but I will continue to sit tight.

    • OzBrogains on 29/05/2013 - 22:45

      How long does it take to reply and copy and paste the same answer?

  • bargainfinder on 29/05/2013 - 11:37

    Hi rep . order number 2615, still no tourch.

  • edgar28 on 29/05/2013 - 12:23

    My order number is 964, i haven't receive my torch yet :(

  • highon2str on 29/05/2013 - 12:43
    -1

    Hi my order number is 3.. 6…. IT DOESN'T MATTER WHAT MY ORDER NUMBER IS!!

    Shut up shut up. It's 4 bucks for crying out loud. Shut up and wait you impatient lot!!

    Moaning and crying just slows them down which then slows it down for the rest of us yet to recieve ours.

    Shhhhhhhhhh!! :/

    • Almost Banned on 29/05/2013 - 12:53
      +6

      Highon2str - you clearly do not understand how this site works.
      US$4 is enough for half the people here to live on for a week if they Ozbargain right.
      I don't think anyone is out of order to complain that after over three weeks their goods haven't arrived. We only have 45 odd days to lodge a dispute through Paypal.
      When you put a good deal on this site you have to expect a big response and plan accordingly.
      I will, however, keep you in mind for my next big online scam - so long as it is no more than $4 highon2str doesn't mind paying and not getting what he ordered.

      BTW Zingy - mine (order 2141) also hasn't been received yet.

      • cytotoxic on 29/05/2013 - 14:20
        -1

        US$4 will barely get you a coffee so it is a bit of an exaggeration that it could last a week lol

        • uraha on 29/05/2013 - 14:48
          +5

          $1 can buy a loaf of sandwich from coles that can last 1 week

  • bassmaniac69 on 29/05/2013 - 12:45
    +1

    I totally forgot about this torch until today,I havent seen mine yet but am no too fussed on how long it has taken so far (obvisously, as I forgot about it!)

  • lukeloop on 29/05/2013 - 14:57
    -1

    I can't wait to sell my item to 3000 people but only send out 50 , keep the others hanging on with promises until the 45 day Paypal limit is reached. Also I will subcontract all communications to someone else so I don't have to bother even hearing all the complaints.
    If you can't read between the lines on this one just smile.

  • northsim on 29/05/2013 - 15:12

    1396 Not received. Still waiting.

  • shopaddict on 29/05/2013 - 16:15

    Like many others I have received a faulty torch. I have contacted Zingy a few times now without a reply. Order #2367

    • cheaparse on 29/05/2013 - 18:39

      Judging by the number of complaints about DOA, the failure rate is much higher that 0.5%. Seems like over 50% to me. There are a few posts about receiving it and all works well but looks like the number of DOA posts outnumbers it.

      • lukeloop on 29/05/2013 - 18:46
        +1

        well we don't know how many we're sold or received so we can't say yet.

        • Speckled Jim on 29/05/2013 - 19:27
          +1

          Is it possible…to set up a poll or something where each member can vote four ways? Received, not received, DOA unresolved and DOA resolved?
          Any boffin care to set one up?

          BTW still awaiting order 2065.

        • meiliu100 on 29/05/2013 - 20:14

          +1

  • gudetama on 29/05/2013 - 19:24

    Emailed rep about order number 2285, hopefully will receive it soon… :/

  • lukeloop on 29/05/2013 - 20:31
    +3

    One of the problems is that people who did receive their torch would not go looking on this forum to see what is happening as they would just go about their daily routines. People visiting here are going to be mainly those trying to contact the seller due to either not getting their torch or to report that one is broken. Obviously the majority of posts will be complaints. Another 2-3 weeks to get some torches out when apparently the seller is working around the clock and flat out etc is beyond acceptable in my opinion ( unless they are waiting for stock to arrive). I realize Zingy would rather be spending their time posting out items they actually make a profit on and so this would make sending out torches a lower priority. I suggest no torch - Paypal dispute and like myself if and when I do get the torch and it works I am happy to send them some money back via Paypal. As a marketing and advertising venture this has been disastrous for those who have had issues ( number unknown ) and personally I would never buy anything from this seller again. I actually would rather have paid Zingy money just so I wouldn't have wasted my time and effort on this whole venture.

    • aim54x on 29/05/2013 - 21:05
      +1

      You definitely raise a very good point about people who have received their torches not bothering to check into this thread, such is the internet.

      I am still waiting, but will continue to sit tight as long as the rep is checking in and providing updates. Unfortunately there seems to be 2400 torches sold under this deal and the team at Zingy seems to be the rep + 1 or 2 others, so they are definitely under the pump. They did mention early on that they had to order more stock, so that is another delay in the shipping. In all fairness at least we get some forum feedback not like DX.

  • djcharliek on 29/05/2013 - 21:29

    Order 1728? Haven't seen this yet arrive :( Hopefully resolved soon.

  • bb_hunter on 29/05/2013 - 22:10

    Hi,

    Been waiting for my torch since 6th May, when will I get my order? Order number 2181.

  • mt2000 on 29/05/2013 - 23:16

    Zingy

    Use this email address for the faulty torch? [email protected]

    Cheers

  • FourSquareMan2 on 30/05/2013 - 02:48

    Waiting for Order #2014 in Melbourne

  • dins on 30/05/2013 - 15:40
    +3

    I received mine today woot woot :) An awesome lil piece of gear. Looked at the postage cost in the front and it cost Zingy $7 and I'm in Brissy as well :o This deal must have cost him at least $4-5k me thinks. Feel bad now for going on about having to wait. Any way thanks zingy the wait was definitely worth it. For those of you who haven't received theirs yet hang on for a bit. You won't be disappointed.

    • Store RepZINGY @ ZINGY on 30/05/2013 - 16:51

      Hi Dins, thanks for your patience, they are brilliant little torches arent they, in reference to your comment before, the deal will have cost us just over $15,000 by the time the last one is sent out, which is enough to keep any business owner up at night let alone a small one.But 99% of this was our own fault due to not having process in place that could handle 500 orders let alone 2300.Due diligence to the size of this community, pre package checks in hong kong, Auto reply, login status check & track and trace on website, postage by postcode, live chat, part time packaging and handling rep, bulk discount with carriers aust wide, etc, etc, but we are still working our arses off getting these out and implementing all these things. Hopefully those that have vented there opinion about the wait will hopefully understand, and fingers crossed when the dust settles a few people will come back to Zingy.com.au Cheers

      • stonedewok on 01/06/2013 - 20:07

        yeah I tend to agree with dins.

        Waited a while to get mine - no replies to posts in OzB or TRACK ORDER emails, but magically turned up on Friday (to Sydney).

        I was shocked that the postage cost $6.95 alone…felt bad for the seller on this one - would've been much easier to just refund.

  • Macgyver on 30/05/2013 - 15:43

    Still waiting on mine.
    Probably get it Monday but I don't actually know if its been send out yet.
    Order # 2259

    • dins on 30/05/2013 - 15:50

      My order number was around there so yeah prolly in the next few days :)

  • jd on 30/05/2013 - 16:22

    Waiting for order number 1788 in Perth

    • Store RepZINGY @ ZINGY on 30/05/2013 - 17:01

      If you are waiting or having a problem with your torch please just email with the header FAULT or TRACK ORDER so it can be checked on our end. Posting it here is hard to manage. If you email your request it will be read and look after. General rule of thumb if your still waiting you are most likely in the next 2 week delivery block. We know a handful of people have been frustrated with our lack of size and expertise, but of the 25 people that have opened paypal disputes we do ask that the 8-9 that we can see have now received their product could update your dispute as resolved that would be appreciated, obviously only if you are happy with the product. Post another update tomorrow as we have another 85 leaving tomorrow morning. Cheers

      • OzBrogains on 30/05/2013 - 18:24
        +3

        As far as I'm concerned your rep has tarnished to a point I doubt people would miss you if you didn't post new 'deals' on Ozbargain again.

        PS - BTW I opened a dispute, not receiving a reply to my email (with 'TRACK ORDER' as the subject line) after 3 days was the last straw.

        • Sebby on 03/06/2013 - 20:50

          2nd.
          Not receiving the item is a problem. No response from the seller to emails or PayPal disputes leads to absolute no confidence.

  • mt2000 on 30/05/2013 - 21:05

    Zingy is this the right email address to send to regarding faulty torch?

    [email protected]

    Also how long can i expect to get a replacement? hope not another 3 weeks.

  • lukeloop on 30/05/2013 - 22:08

    Obviously another 3 weeks as 21 more days takes it to the magical 45 days of no paypal dispute.

  • NotBritishorUK on 31/05/2013 - 18:52

    Slow getting the return bags out too. Was supposed to be sent on Monday. If I can't even send the faulty ones back, who knows when I'll get the working torch!

  • NotBritishorUK on 01/06/2013 - 14:35
    +1

    Thought I had discovered you have a bricks and mortar shop!

    http://s3-media1.ak.yelpcdn.com/bphoto/NXRKEJGROXpWijr6iRKRE…

  • glitchypixel on 02/06/2013 - 17:10
    +3

    think this will be the last week i will be waiting, 4 more days and a month has passed. Even though the rep is working his butt off sorry but it's been too long.

    • cheaparse on 02/06/2013 - 17:37
      +2

      2000 orders. 4 weeks.
      500 per week.
      Assuming Mon-Fri work only, 100 per day.
      Assuming working only 4 hours per day. 25 per hour.

      With this very relaxed calculations and this is far from what is considered "working your butt off". So I think the main problem is there is no stock to fulfil the orders.

  • bargainfinder on 03/06/2013 - 01:02
    +1

    Hi, my torch arrived on Friday(to Canley Height, Sydney). Order 2615. It is bright as and has 3 function, Hi , Low and strobe. Very nice torch. Thanks zingy

  • zultan on 03/06/2013 - 12:36
    +2

    Still waiting on a torch or a response to any of my communications.

    • zultan on 03/06/2013 - 13:55

      postman has been, no torch. Maybe tomorrow :(

      • Macgyver on 03/06/2013 - 16:12

        Yep same for me. Nothing yet.

      • aim54x on 03/06/2013 - 16:14

        Still waiting as well

  • [Deactivated] on 03/06/2013 - 16:54

    See my comment on page 1… www.ozbargain.com.au/comment/1372855/
    It is very likely - maybe the Rep will finally admit it - that like many groupbuy deals, be they 'popular' or not, that Zingy had nowhere near the landed stock quantities relative to number of torches sold.
    So, despite engagement in discussion by the Rep, some delivery times specified looked very dodgy to me, because they always were.
    So Rep, when did all of the torches YOU ordered finally arrive - or like some OzBargainers, are you still waiting…?

  • choongster on 03/06/2013 - 17:52

    Got my torch today..I'm from Victoria , 3000 ..

  • GreenRomeo on 03/06/2013 - 17:59

    I received the replacement torch today instead of a prepaid bag as expected, which is a good thing although it took more than a week to arrive. The bad thing is this supposed "latest 360 Lumens Q5" torch has a considerably worse build quality and power in compared to the same Q5 torch from Banggood which I bought for the same price and arrived weeks sooner. Even the Q3 torch from Tmart has better quality and real lumen than this one. After such a long waiting game, needless to say I'm disappointed, and will probably never order from Zingy again.

    • choongster on 03/06/2013 - 18:09

      i was expecting better performance as well… My mini maglite probably have better performance. what ever it is , i think for $4 …. is better than nothing..

      Again , torch $4 … postage is $6.95 ..:) do the maths …

      • Macgyver on 03/06/2013 - 20:44

        The torch brightness is weaker than your mini maglite?

        Maybe the torch was made to run of a lithium battery?

    • [Deactivated] on 03/06/2013 - 18:28

      Even in the absence of knowing the particular supplier or suppliers, given the nature of this deal it was inevitable that Zingy would choose the cheapest possible provider of China's most copied torch.
      I'm sure the big China stores cotton-on over time to the suppliers that provide product that causes them less grief in the long run.
      Of course, Zingy might have gotten a drop-shipment from one of them, but more likely it's come via an Alibaba-esque path.

    • GreenRomeo on 03/06/2013 - 19:06

      Why bother to do the math, while this one is cheaper, has better quality and performance? http://www.ozbargain.com.au/node/98488

      • choongster on 03/06/2013 - 19:48

        what I actually mean about the maths was , torch+delivery = $4 … postage by seller already 6.05 not including cost of torch … profit is at NEGATIVE

      • team teri on 04/06/2013 - 03:53

        Unfortunately that one was sold out quicker than I could place my order. But yes, I agree, that was a better deal. One that both buyer and seller can be happy about.

  • Qroozn on 03/06/2013 - 20:45
    +3

    I was excited today to receive a package… thought it was a torch… but it happened to be Cash from a nice Nigerian prince who asked for my bank account details so he could do some money transfers… Fancy that beating a Torch!

    I finally sent a TRACK ORDER email to [email protected] (my order is in the 800s in NSW).
    I didn't want to add to the noise for this rep; so thought i would let them get on with business and process the orders… but i got sick of camping next to the letter box.

  • sheikyerbouti on 03/06/2013 - 22:47

    Still waiting on order #848 from 6/5/13 to NSW.
    My confirmation email gives me a link at Zingy to track my order… which goes nowhere.
    I know it's only $4.
    But $4 x 2000 orders is a lot of cash for us to write off to one person/organisation.
    It's the principle of business and by making noise it will ensure that future businesses that advertise on OzB ensure that they're capable of meeting demand in a reasonable time.

  • glitchypixel on 04/06/2013 - 02:12
    +1

    i find it weird that some people with order numbers in the 2000's are getting it before people whose order numbers are before that

    • choongster on 04/06/2013 - 03:03

      They are nt sending according to order number ..
      They are sending according to state followed by surname ..

      • kwchaz on 04/06/2013 - 09:14

        Which state was first? Because I'm in suburban BNE and my surname's first letter is in the first five letters of the alphabet. :/

        • choongster on 04/06/2013 - 13:38

          brisbane? hmm interesting .. because seller is from Brisbane area and suppose to be the first on the list ..

  • masuta on 04/06/2013 - 09:32

    My torch arrived yesterday. Working well and happy with it for what it cost me.

  • ashpete02 on 04/06/2013 - 15:42

    Order 2301 here, Just came back to see what's going on, all good Zingy.. sucks to be in your spot right now… to make matters worse… the torch should now be free according to http://www.zingy.com.au/?q=watch-video !!! Though in all seriousness I don't expect a free torch taking into account the situation, though I have noticed alot of cool items on your site are sold out :(

  • blighst on 04/06/2013 - 21:27

    Order #2105
    Still haven't received but am anxiously waiting for mine as I'm wanting to do some bushwalking at night.
    Thanks a lot OP for the deal, really respect all the work and effort that has gone into this

  • northsim on 04/06/2013 - 23:22

    Order #1396 still not received!

  • lukeloop on 05/06/2013 - 10:01
    +3

    Your product is in the postal system, and should arrive in the next 48 hrs.
    This was on the 21/04.
    Is it possible the 48hrs was mistaken for 2 days but the Zingy days are out of this world.
    For example Venus rotates VERY slowly. Each day on Venus takes 243 Earth days. So maybe it will arrive in 486 days or longer depending on which planet it is coming from.

  • QuiOui on 05/06/2013 - 12:52

    Tried sending a TRACK ORDER email (28/5) Order #2230, no reply… nothing received yet either.

    • meiliu100 on 05/06/2013 - 13:54

      Same here, two emails, no torch no reply, order 1987, :-(

    • QuiOui on 07/06/2013 - 13:09
      +1

      Finally got my torch! Nice and bright too… Thanks Zingy!

      May I suggest that you should consider perhaps using your computer for printing out address labels, either through your shopping cart software or perhaps just doing a mail merge in your favourite text editor…

  • BargainBagman on 05/06/2013 - 13:07
    +4

    Waiting Waiting Waiting… Would have been quicker and far cheaper for the Rep's co "Zingy" to have these units drop shipped from H.K. - would have arrived in half the time, shipments would have been more reliable and would have cost them less than the postage they are paying to have them shipped from a local warehouse.
    Zingy - I have sent you an email AGAIN today regarding not one but THREE separate orders that have not arrived - all bound for Adelaide. We all ordered this product within an hour of each other and NOT ONE of the 3 of us have received our order yet. It has now been one month since we placed the orders. ORDER NUMBER 2187 is mine. I'll let the other 2 decide what they want to do from this point but as of tomorrow if the torch is not here in fully working condition OR you have not replied to my email to you yet again, I will be requesting a chargeback from Paypal and reporting you to Consumer and Business Affairs.

    http://www.cbs.sa.gov.au/

    I would encourage anybody else in the same situation to do the same.

    Truly Appalling Level Of Service - No Excuses.

    • cheaparse on 06/06/2013 - 07:37

      Do u have zingy details? Phone? Address? Abn?

      I believe he once said the site is hosted in USA and that was the reason he charged in USD.

  • fufufu on 05/06/2013 - 13:46
    +1

    The torch I bought from this deal http://www.ozbargain.com.au/node/103854 2 weeks after on 21/5 just arrived at my house from China, yet this torch that was meant to have a delayed shipping of 10 days and shipping from Australia still has not arrived.

    There is "unforeseeable delay" and there's "don't ever shop with us again".

  • sputnik on 05/06/2013 - 19:00

    This is ridiculous, it has been a month now. What's the ETA?

  • Speckled Jim on 05/06/2013 - 19:14

    What an unmitigated, first-class clusterfun!

  • aim54x on 05/06/2013 - 20:26

    Just wanted to say that after a long wait mine has arrived….and it works, it is well built. I tested it next to my Wolf Eyes Defender 260 (known 260 lumen)and when focused (so you can see that square shape) it is brighter, when it is set to flood it is definitely no where near as good.

    Not bad for $4, but it has caused a lot of users here grief. From the AusPost lable it looks like mine was shipped on the 29/5/2013. Fingers crossed others will continue to get their torches and post here. Hope this eases some minds.

  • mt2000 on 05/06/2013 - 22:02

    Zingy

    So what is going on? still waiting for my replacement of my faulty torch. Send email last week no reply. Please keep us update on this.

  • lukeloop on 05/06/2013 - 23:31

    Zingy is on holiday visiting the Zimbabwe King.

  • NotBritishorUK on 06/06/2013 - 07:24

    Got my replacement earlier this week (rather than the return bag as expected). This time no box or strap but it actually works. I had gotten 2 fault torches, I was being very optimistic hoping I would get 2 replacements. I like it but certainly wasn't worth the wait and hassle.

    Zingy have probably realised this was a disaster and there are very few here who will deal with them again.

    • cheaparse on 06/06/2013 - 07:38
      +3

      U've got your replacement and yet a lot of people haven't received their original order. Something is very very fishy.

  • ashpete02 on 06/06/2013 - 08:00
    +1

    I'd del with them again if everyone gets their torches! They've been honest about the problems and it appears to have cost them alot, to honour the deal and not just refund, at their expence deserves some respect, sure they may not have done all their research before offering such a deal to ozb audience but everyone in business has to learn, they've just learnt the hard way…

    • cheaparse on 06/06/2013 - 08:51
      +2

      Honest? I think Zingy has been giving false hopes to many people. If you read the initial posts, you will see a lot of hopeful statements.. Some would be bordering to outright lie. In particular the one about the way orders are fulfilled by their location followed by their name. Someone from Brisbane which is where their warehouse is, haven't received their torch. How can this be?

    • BargainBagman on 06/06/2013 - 10:00
      +1

      Sadly Ashpete I'm not in the business of paying for others business "education" while they stall for the 45 day refund limit.

      My opinion is that they have shipped but a small fraction of the total number they sold so that at least some would come on here and verify they received theirs. From my 15 years in Mail Order and Internet Sales I can tell you that it would take but 1 minute max to hand address a padded bag or box, Stamp a return address on the back put a torch into it and seal it. If you work an 8 hour day thats 480 torches posted per day. If you don't believe me - try it yourself. Which means every torch should have been in the mail by the end of the first full week and that's assuming you are working totally alone. Zingy rep has claimed it's a 2 person operation.

      I get parcels from all over QLD regularly and rarely unless its coming from far Nth QLD does it take longer than 5 days in the mail. Sometimes only takes 2 or 3 days.

      They aren't responding to emails, no matter what is in the subject line. Thats Poor Service - RUDE and a sure sign that something is wrong here - Not even an Auto responder with a "we will answer your email shortly" msg - They should have already cleared the vast bulk of the order backlog which would have freed up plenty of time to reply to customer emails.

      Some have been lucky and got what they paid for, plenty have received DOA's… I'm betting far more still don't have their order.

      Utter PR disaster and looks very suspicious, no matter which way you dice it. If you've been following the thread haven't you found it unusual the number of people who complained here that their order hadn't been received and then "miraculously" within a day or two their order showed up! Same applies for the DOA's - why should DOA returns come before genuine orders still waiting to be filled?

      Oil the wheel that squeaks loudest, seems to be their policy.

      Total - Kitchen Table, Back Yarders is what they are (at best) imo.

      Zingy - I'm not ZULTAN but your inzultan our intelligence if you actually expect us to believe you.

      If my order hasn't been shipped - lol - please refund my paypal today - immediately - unless you want this to go further.

  • Store RepZINGY @ ZINGY on 06/06/2013 - 09:12
    +2

    Good Morning
    It would have been very very easy to refund these orders once the dust had settled and we could see the numbers that had come through and the overall cost this deal was going to have on us.BUT I didnt, I have done everything in my power to honor this deal at all costs, Maybe the 16 customers who we sent express packs to so they could have their torches for birthday presents, overseas trips, school camping excursions, and so on could post a comment here that would be nice, or maybe the close to 1900 customers who have received a torch could post something positive that would also be nice. I am not writing this seeking positive affirmation, I am writing this because 99% of companies that faced this situation would have done one thing, refund and walk away. I decided to handle it differently, I wanted to make sure everyone got their torch, and that decision has come with alot of stress and work. If I was a big company I probably would have the manpower and connections to get this rectified in a fortnight, but with only a few of us we have really done what we can to roll this out.

    There are members here who received a faulty torch, I then sent them a new torch at a cost of $22.50, but they still manage to say negative things. Other members making constant jokes about Zimbabwe scams,& first-class clusterfun would be appropriate if we had intentionally wronged anyone. We ran a deal that we tried to cap that didnt work and the numbers were large, but we havent intentionally wronged anyone, we have tried to handle with our size and experience this as best and ethically as possible.

    We apologize for the wait, we truly do, But file a dispute with paypal and we will refund, otherwise we will continue to keep the last orders coming out. We mentioned early on we only had not even a 200 units in stock when the deal ran, we were very open about that,we placed huge orders immediately and 85% of those have arrived, we have had some faulty products that tried to handle as best we could. But just testing 300 torches does take a day in itself so time has not been on our side.

    We understand all the negative comments about do your research, your own fault, etc. But refunding would have cost us zero dollars and zero hours, I wanted to do this my way which I thought was the right way.So like I have said about a dozen times sorry for those that had to wait or are still waiting,but we are still committed to sticking to our original promise, but a refund is and always has been available. It is very easy to get your torch and not comment but perhaps a few members could comment on what we have done and not what we haven't done. We are still checking and sending and we wont stop until their all out. I will touch base again shortly.

    • BargainBagman on 06/06/2013 - 10:25

      Zingy - Where is order 2187 ?

      Why are you still not replying to your customers emails ?

      • Store RepZINGY @ ZINGY on 06/06/2013 - 10:55

        we are still replying. I answer emails from 8.30pm until 11.00pm, but I am one man and I cant answer them all immediately, member's will see the time stamps on their replies. I appreciate your calculations but its never as simple as that. We have customers come to see us, we pick up our orders from the brissy docks, we have to unpack and check the torches,we drive the packs to the post office, plus like we have mentioned we never had 2300 + torches in stock. Your order will go out Friday or next wed at the latest.If it was oiling the squeaky wheel as you called it I would just put yours on todays 45 delivery. You mentioned the magical 45 day comment, you are able to have a refund right now and then when the deal is over and the orders are finished you can come back and we will post it that day if you like, and if in 6 months time there is a problem with your torch I will still be here to refund or replace. But I am sure you will attack us again in some way, with your paypal theories supported by your calculations of how long it takes to address a label and post a pack out. We are not scammers were just a small business trying to make our mark and also trying to do the right thing given the situation. You will receive your torch very shortly and you will be impressed with it im sure. I hope this helps

        • BargainBagman on 06/06/2013 - 12:07
          +1

          No Zingy - it doesn't help. It's just more BS.

          I don't even want it anymore. I'm fed up with you and your constant BS excuses.

          This is not how you run a business - it's how you go broke.

          You say you have to unpack and check the torches - but they are arriving DOA ? lol…

          I see right through you mate…

          Your story constantly changes and morphs… I've read this thread beginning to end.

          Please send me a refund today.

          You could have avoided all this by simply sending a short reply to my Email. But No.

          You know… the one with the Subject title "URGENT Message - PLEASE RESPOND - Order 2187"

          Which blows your "Express Delivery for Special Customers Needs" BS out of the water… How could you ever respond to these "special requests" if you aren't even replying to emails like mine ?

          Do you actually realise how ludicrous this all sounds ?

          People who are still waiting (over 400 according to you) would only be more incensed that we waited patiently while "queue jumpers" have been getting preferential treatment.

          I waited a month before complaining… That was my mistake. I figured I'd be reasonable and give you AMPLE time… Waiting 1 month to be told it's still a week or more away is an obscene joke.

          I won't be waiting one more day for your BS stalling tactics.

          A small business trying to make their mark… Yes… you certainly have.

          I recommended your deal to 2 close friends… You lack of service has made me look foolish. Shame on you. Fool me twice? No friggin way.

        • Store RepZINGY @ ZINGY on 06/06/2013 - 12:36
          -2

          Stalling tactics? at any moment you can access your refund of $3.95, we have said that from the very beginning. You mentioned 2 things that catch out our BS lies.
          1. We only starting checking orders once we become aware of a handful of faults. Hence why there were several faulty product complaints here over the last fortnight but not now. We originally weren't checking orders.

          1. Just because you didn't get a response didn't mean that it wasnt read. There are customers here who got their orders fastracked and they also didnt get a response. It is due to a lack of time, but every email is read and if its about a fault or order it is addressed. Maybe a few members who received replacements or express packs with no correspondence from us can vouch for this.

          We will happily refund you all you have to do is click a few buttons.

          There are actually quite a few member's who have emailed us over the last 24 hrs, who have been quite upset with other members comments, and a few of these member's haven't even received their products yet. So their are actually alot of members who have offered us advice and been supportive.

          You paid $3.95 and if you want it back we are or have never stood in your way.
          No one is trying to fool you. We fast-tracked only 16 orders not 1000.
          But im sure even though I have thoroughly explained the 2 points that mentioned on your last message, and explained the refund and apologized for your wait for $3.95 torch I am sure you will still come back with a fresh new attack. Any member who hasn't received their torch and doesnt want to wait any longer if free to get a refund for their $3.95. What more can I offer.

        • BargainBagman on 06/06/2013 - 13:28

          Its not about the money Zingy - Its about the principal.

          There is no point reading an email and NOT responding - Specially when the customer is asking for a refund if you cannot respond to the email or deliver the order by a certain date - do you think your customers have ESP?

          I have now raised a dispute with paypal as the refund has still not been processed as requested now several times already.

          You ARE standing in my way as you have not refunded the money nor supplied the goods as promised. I am not alone in this. Which you should realise if you are reading emails.

          You should not have fast tracked anything. You should not have accepted orders you had no stock for. You could have relisted the deal when new stocks arrived. You should not have made people wait this long without any contact or replies.

          Members who are upset can raise their concerns here. That is the idea afterall.

          Next Step will be Escalating this to Consumer and Business Affairs for further investigation.

          Your Choice.

        • NosDan on 06/06/2013 - 13:37
          -1

          you have raised a dispute with paypal, which means even if zingy didnt keep there word to refund you which they have from what ive read so far, you will get your refund….. and you are still threatening consumer affairs? LOL

          did you also claim to have some 15 years experience in the mail order and internet sales industry? double LOL

          you have just proven who is full of BS champ….. and from what i can see its not ZINGY…..

          for those playing along at home who arent in the retail industry… if you get a full refund C&BA will have nothing to say about it. its nothing to do with them in the slightest…. champ here here would know that if he really had any experience in anything…..

        • Speckled Jim on 07/06/2013 - 11:30
          +1

          Gee, for someone who stated on page 2 of this deal "i didnt order, i got mine from another deal earlier" you're clearly walking the sockpuppeting tightrope.
          I suggest you leave consumer law and remedies to the grown-ups who have ordered and are here talking business with the Zingy man.

          And FYI CHAMP, It doesn't end at a refund.

          The ACCC takes a dim view of unconscionable conduct, data mining, bait advertising and "lost time or productivity" (if Zingy) "could have reasonably foreseen the problem" relating to a product or service.

          "could reasonably have foreseen the problem"
          A quick look at the responses to "Freebie" deals on this website satisfy this criteria .

          Chapter and verse, CHAMP.
          "You must not accept payment for goods or services if:
          …
          you know, or should have known, you would not be able to supply the goods or services in a timely manner."

          On page 1 the Rep admits:
          "We have 65 units in stock but so far over 150 units have been purchased"

          <MOD: Remove personal attack>

          I'd call that game, set and match.

        • NosDan on 07/06/2013 - 11:38
          -2

          again…. champ… come back when you have actually had some experience dealing with the realities of C&BA, all a retailer does when a customer threatens C&BA is goes out the back and laughs at them. how do i know this? many many many years laughing at stupid customers who do exactly that and think its something businesses take seriously.

          yes, if there is massive breaking of the law they MAY send out a warning letter or something equally as scary, but if you stopped watching ACA/today tonite long enough to see the real world you would not come off sounding like an amateur

        • Speckled Jim on 07/06/2013 - 13:04

          lol when YOU are position to change consumer law, you might have an argument.

          Until then, keep referring to State consumer bodies and keep failing to address the Federal (ACCC). When they act on a few dozen complaints, what do you think happens when several hundred do the same?

          Say what you like nosdan, but the Law is the Law, and my Lunch is the Lunch. I've had my say on this matter and won't be wasting any more of my lunchtime on it, or you.

  • zultan on 06/06/2013 - 09:26

    As someone who has not received a torch or any kind of response from you. I just don't understand how others have managed to receive a torch, find it faulty, receive a return envelope from you, send it back and receive a replacement torch while I'm still waiting.

    • Store RepZINGY @ ZINGY on 06/06/2013 - 09:28

      what was your order number Zultan I will check it now for you.

      • zultan on 06/06/2013 - 09:39

        849 thanks Zingy

        • Store RepZINGY @ ZINGY on 06/06/2013 - 09:48

          Hi zultan yours has been posted already it was either last Friday or Monday it will show on the pack when it arrives, if its not there by tomorrow afternoon just email with ZULTAN in capitals in the subject I will keep an eye out for it. Hope this helps. Cheers

  • zultan on 06/06/2013 - 09:27

    and why on earth you would expedite delivery on a $4 torch for 16 people when you still have hundreds of people with no torch at all is beyond daft.

    • Store RepZINGY @ ZINGY on 06/06/2013 - 09:32
      +1

      We did that zultan because these people desperately needed them, and I thought it was the right thing to do, if you had of emailed and said my father loves torches and his birthday is in 2 days I would greatly appreciate if you could do this for me, then I would have made you number 17..

  • kwchaz on 06/06/2013 - 11:23

    Hey ZINGY, where is order 1702? I sent an email but no reply - should have had it sent to my BNE address, to boot… so it's very curious I haven't gotten it yet!

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