This was posted 11 years 6 months 16 days ago, and might be an out-dated deal.

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Powerful 360 Lumens Mini CREE Metal Flashlight $0 + USD $3.95 Postage Aust Wide

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Powerful 360 Lumens Mini CREE Metal Flashlight $0 + USD $3.95 Postage Aust Wide
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Store RepZINGY on 06/05/2013 - 12:33 zingy.com.au (8740 clicks)
Last edited 06/05/2013 - 13:13 by 1 other user

This offer has only, and will only be advertised to OzBargain member's. It is only one per customer and it is not for the older 210 Lumens but the latest 360 Lumens, steel cased all weather super , super, bright mini flashlight. It runs off an AA battery and comes with beam adjustment and comes with the latest 2_Q5 CREE Bulb.

Please note the specifications indicate water resistant, however we only suggest its light rain or drizzle resistant. Alot of products mention they are water resistant that really aren't. In short amazing little torch that you will be very impressed with, but keep it out of the rain and it will be your handy little aid for several years.
www.zingy.com.au

Electrical & Electronics Cree Torch

Related Stores

ZINGY
ZINGY

closed Comments

    • NosDan on 17/05/2013 - 10:57

      not to mention you already warned people that delivery times are going to be "longer than normal" because of the massive volume of sales on this item.

      dont stress to much rep, give people an update every couple/few days with an idea of roughly how many you have sent out so far and that your still working your way through them and you will keep 99% of OzB'ers happy but theres no getting past the ones who always want everything for nothing…….

      lastly keep up with the honesty. reps get whipped on here when they try and BS us, we see through it and usually someone finds some proof to discredit reps when they try it. honesty goes a long way around here.

    • chubbyguts on 17/05/2013 - 15:45

      Thanks for the update, I will pitch in first and suggest LED light bulbs for the home. All the different sockets.
      And if you can beat T-marts price and postage times I will be more than happy to buy from you. :)

    • ozy on 18/05/2013 - 08:10
      +1

      Hey Rep, I didn't ask for a refund.
      I'm aware your under pressure. I just watched the video from your website, posted by another ozbargain user.

      I'm just making everyone aware that on your site "the clock" policy states what it states. It doesnt say "No ozbargain deals posted are covered"!
      You do however boast that Zingy, unlike other sites do post items on time and do (as a policy and your selling point) refund customers if not delivered in 10 days.
      If you didnt think you could post out within 10 days all that you sold, then you bit off more than you can chew!
      At the end of the day, i purchased a product, i posted a website error (as is common practice on Ozbargain to share the website hickups with others) and after reading your comment "In saying this if anyone wants to purchase as of now please be aware that maybe just maybe there will be a max 10 day wait" i thought oh well, the likelihood that it'll arrive within 10 days "the vast majority with 5-7 days" makes it even more worth my $.
      Then i see the video on your site boasting this is your guarantee, I just shared with my fellow Ozbargainers your sites selling point and guarantee, of free in 10 days stated in your own video.
      Now that you have bitten off more than you can chew, and the vast majority didnt get them in the stated time frame, i'd get back to packing, and maybe add in future deals that ozbargain offered deals are not included in the sites 10 day or free policy.
      I dont want my money back unless you want to stick to your own policy and word for ALL ozbargainers who didnt get it within 10 days.
      This time, first time, last time, you can break your guarantee.
      But i do only speak for myself.
      Hope this makes sense, Cheers

    • Speckled Jim on 18/05/2013 - 12:53
      +1

      We have endured a great financial expense and a huge amount of time to roll this great deal out exclusively for the ozbargain members.

      You did so voluntarily, no one held a gun to your head!

      Due diligence? Did you research this site just a wee bit to see what sort of responses to expect? If you did, you wouldn't have posted this deal so prematurely, without sufficient stock on hand.

  • team teri on 17/05/2013 - 17:41
    +1

    Hi Zingy,

    it would seem the size of the OzBargain crowd has overwhelmed your little company somewhat. Never mind, everyone gets ozbargained once, just don't repeat the mistake, you know we all are professionals here ;-)

    Just a tip: you probably could save yourself a lot of email enquiries if you proactively communicate yourself. Almost all eBay sellers send automatic email messages the day they ship the product.

    I guess if you don't have systems in place for that you can't do it now for this deal, but there would be a way around: why not post on here something like: order numbers 500-700 have been shipped on …day 701 - 950 have been shipped on … etc, with updates as you go.

    Also: let us know where do you ship from and which product do you use (i.e. Auspost parcel). Then everyone can work out for themselves when they should expect their delivery. That should take a lot of pressure off your email inbox.

    • team teri on 17/05/2013 - 17:43
      +1

      In the absence of the above, if anyone already has received their flashlight, please let us know here: when received, which state, which order number (round to nearest 50 for privacy)?

  • boxall on 18/05/2013 - 12:09

    No torch. No comms. And no way I can track the order. I never got the login details.

    Just lost my $$$$.

    • h4lcyon on 18/05/2013 - 19:12
      +2

      I'm in the same boat, but I don't think I've lost my money.

      Just be patient and use the light switches when you get scared at night, your torch will come ;)

      • lj87 on 20/05/2013 - 22:00

        Boat's just about bloody sunk there is that many of us in it! I have hope it will eventually show up. Not sure how much longer I can put up with the dodgy PoS I bought from DX a year or so ago - not that this one will probably be much/any better. Ah well!

  • cheaparse on 20/05/2013 - 13:09

    Anybody got their torch yet?

    • ReadOnly on 20/05/2013 - 19:08

      Ordered one on the 6-May - Still have not seen it yet.

  • hockey on 20/05/2013 - 14:53

    NO. I did not even receive a login detail . Email couple of time no reply.
    It has been 14 days already. The worse is no reply from seller. Time to open a paypal dispute I guess.

  • choongster on 20/05/2013 - 19:42

    I am going for this deal, http://www.ozbargain.com.au/node/103854

    just incase if this doesn't arrive ..

  • edgar28 on 20/05/2013 - 20:04

    yeah status link is no use too……. the webpage still allow people to "buy" this torch

  • boxall on 20/05/2013 - 21:31

    Doubt anyone has seen a torch. What a horrible start for a new business. Game over before they started. Never to recommend.

  • bargainfinder on 20/05/2013 - 21:36

    I follow this thread and have not seen anyone confirmed that they got the torch. i did not received mine either…look like i need to find out how to open a dispute with Paypal. BTW i order it on the 6th of May

  • boxall on 20/05/2013 - 21:37
    -2

    6th of May for me as well. Why on earth is Zingy still trying to sell things. They are crooks.

    • Store RepZINGY @ ZINGY on 21/05/2013 - 08:02
      +2

      Hi boxall, appreciate you can easily think the worst when orders don't arrive in a timely manner, this is definitely a once off for us, in terms of extended delivery times. As we normally process 100-200 orders a week not 2400. We are not crooks and we are not here to ripp you off, so telling our facebook followers beware of the scammers, and warning youve been ripped off is a bit much. We have worked very hard to build this little idea and business up, telling our fans we are crooks and scammers is a bit rough. I appreciate you are probably a much more astute business man than myself and probably run a large and successful online business, but I ran this deal and I will honor it, I have learnt all the things that were missing from our business model to process large orders, and unfortunately that has meant some members didn't receive their torch in one week but it took 3 weeks. But if you want a refund that can be done no questions asked, your order will definitely been in your hand sometime in the next 5 days.

      • team teri on 21/05/2013 - 11:10
        -1

        ZINGY, I don't think you are learning from any of the mistakes that were made so far.

        The most important thing in doing business is meeting customer's expectations. To a large degree those expectations are under your own control. Customers expect that you do what you promise. Promise little, deliver a bit more and your customers will love you over the moon. Promise lots and deliver anything less than that and they will hate you. It's as simple as that.

        Now what is happening here is an example on what not to do. Yes, you were overwhelmed, but instead of admitting that and giving a realistic update you keep shifting the goal posts and your updates are as fuzzy as they can be.

        Up there you promise: "your order will definitely been in your hand sometime in the next 5 days", down below you write: "We are looking to have 75% of the orders processed within a week". So even if he is within the first 75% his order might be posted, but will most likely not be in his hand in time. If he is in 75-100% the wait might be much longer.

        You are prone to exaggerate. The highest number I saw on your website was about 1970. Last week you first said "over 2000", then "2100" now "2400". Realistically, reducing the 1970 by the number of people who ordered more than 1, we are looking at perhaps 1600 to 1800 torches that need to be shipped.

        Add to that the fact that the address shown on your facebook page does not exist and that while you clearly read my post above you did not reply with details on which block of order numbers were shipped when and I myself am tempted to deviate from my general rule that reads: "Never ascribe to malice that which is adequately explained by incompetence"…

        • Store RepZINGY @ ZINGY on 21/05/2013 - 12:03
          +1

          Team Teri instead of working I will respond to your comments again.
          Number A :I believe on quite a few occasions I have made it clear that we were overwhelmed, And have admitted on quite a few occasions that we have learnt alot , and will change alot. I dont believe I have ever over promised, I have tried to maintain a honest and behind the scenes update of exactly what was unfolding as it unfolded.

          Number B:I looked up boxall order, saw his address, hence the timeline I gave him. If he lived in SA, WA,or Tasmania he would most likely be one one of the 25% that wont be delivered in the next week.

          Number C:There are order numbers over 2400. And members will vouch for that.We manually took hundreds of orders when paypal was not working. I know the numbers, it is my business but thank you for your guesstimate of 1600-1800.And of those 2400 there were 126 multiples.

          Number D: We purchased this platform/business back in September and the old business details and even the Facebook info have been a pending issue. Our Facebook account was closed for a week after we purchased Zingy because we changed the info details and again is pending closure due to policy breaches, one which was our mistake running a competition which apparently is not allowed on Facebook and others to do with the old management.

          Number E: Searching through close to 2300 orders and posting them on here would take a day, as this is just another thing we will have included in the next fortnight and that is an efficient posting and tracking system as the majority of it is manual, as you will see the handwritten address labels when you receive your pack. But by Friday i will a block of order numbers that have been posted to create a sense of trust.

          So thank you for calling us incompetent, as it is quite easy to instruct others how IT SHOULD be done, but Team Teri we are here learning and actually doing it. Yes we have made mistakes but we have tried our best to be as transparent as possible.The vast majority of the members have been supportive and offered us great advice. Whilst a tiny handful of others have spent alot of time explaining how we failed and aggressively voice their opinion on how they could have done it better. We dont think we failed,we have just had to work 10 times as hard because alot of the systems that we needed weren't in place. But they will be there next time.And members that dont wont to wait can access a full refund there are now 9 refunds that have been processed.
          Thanks once again for your comments.

        • team teri on 21/05/2013 - 12:41
          -2

          Now let's just assume that your company had some other sales before running this promotion, you did not start that day at 0. So an order number of 2400 would not mean 2400 torches sold, right?

          My own order number is over 1000 and at that time the counter of torches sold as per your web page was at most a couple of hundred. And your own figures keep changing, from 2000 to 2100 to 2400 now. You know your business, eh?

          Are you telling us now that you are posting out torches sorted by state rather than by order number?

          That would explain why, despite being in the first couple of hundred who placed an order I have not received anything yet. But that would be another mistake: people who get into a queue first expect to be served first. And you actually confirmed that principle when you announced during the sale that people who order from that point on might have a longer wait. I read that and thought: "glad I got in early then".

          Now if you see the quality of my tone deteriorate then that is in response to you. You call me aggressive, I become aggressive :-) Maybe you don't like to be lectured, but perhaps you need to be lectured?

          While I am asking rhetorical questions: why does an Australian seller price items in USD?

        • Store RepZINGY @ ZINGY on 21/05/2013 - 13:15

          A. Close to 2300 torches were sold Teri. If you send me an email I can send you through a screenshot to verify this.
          B. Sorry the postage method is not up yo your satisfaction but I will take your suggestion on board.
          C.I dont mind being lectured Teri, but there is a reason I dont lecture Ice Skaters, because I am not an ice skater. You lecture and speak with such a condescending tonne, do you run a major online trading business Teri,you must be the director of a very successful and large online trading business, otherwise you would not be in position to so aggressively critique others. Yes voice your opinion and tell me the errors in my business, but at some point only professional Ice Skaters can only truly critique other Ice Skaters. I have made the mistakes and I am working hard to get this deal out, im not making excuses, I think I have explained every questioned you have asked.

          D.The site was built on US platform site, when you put in Australian dollars the text gets blown out, it is a glitch in the site.
          Teri you have made your position clear, can I get back to work as Im sure you to have work also. If you want to continue this how about we do it via email,alternatively I dont agree with all your comments but some I have listened to.I hope this answers your questions. Thankyou

  • boxall on 20/05/2013 - 21:39
    -1

    Time to use social media to complain!

    https://www.facebook.com/zingydeals?fref=ts

    • clubhonda on 21/05/2013 - 15:30
      +3

      If you're not happy with your order, how about you just organise a refund from the rep and be done with it? I'm sick and tired of reading about you and teri whinging like a spoilt brat about this. They have just taken over a new business and were overwhelmed with the amount of responses that they have received. This can happen to any business and the rep has been open and communicative about it.

      Personally, I am also annoyed at the delay as the torch could have really come in handy week ago, but like most other decent human beings, I accept and can understand their situation, and will wait for them to fulfill my order. Don't act like a troll or a spoilt brat by threatening them. It just shows how immature you are.

      • team teri on 21/05/2013 - 19:01
        -2

        Now clubhonda I have to disagree with you. I have not been whinging about anything.

        I have merely offered some advice. Advice from someone who has successfully run a profitable business that found most of its initial customers online before word of mouth from happy customers took over to a level that advertising was no longer needed. Advice to someone who is just starting out a business that tries to find all of its customers online.

        Apart from that relevant business experience (and yes, I worked 70 hour weeks too when I started out) I also shop online quite a bit and know what keeps customers happy and coming back.

        Initially I actually held back a fair bit as to not dishearten ZINGY while at the same time trying to be helpful. Obviously ZINGY does not want any more advice and obviously you and some others don't want to read when I sum up facts (as evidenced by the negative votes on rather factual comments).

        So let's instead turn to gut feeling and prediction: I don't think ZINGY will be around for very long in its current incarnation.

        The previous incarnation (as a daily deal site it would seem) can't have been too successful, I never heard of them and I bought deals from lots of deal sites in their heyday.

        The current version of ZINGY has a massive disadvantage compared to all its successful competitors. Trying to sell bulky low value items via mail order can't work from Australia unless you have something that makes you really special. ZINGY tells us they run a loss of about $6 per flashlight, but for about $1 more I could have ordered the same thing from Hong Kong - and Hong Kong sellers are profitable.

        Postage and wages kill their business model. Why do you think ShoppingSquare ships mostly from Asia an only stocks items locally that fit into a letter sized envelope (like SD cards and USB sticks)?

        Maybe the current owners of ZINGY have some surprise up their sleeve that makes them truly special, but quite honestly I have to doubt that. They have taken over the business in September but have not made much progress since. The Facebook page still shows a non-existing address. They still price their products in USD, which must cost them a fortune in PayPal exchange fees.

        Early on in this thread ZINGY wrote that the promotion will cost them $700. Assuming they really ship close to 2400 CREEs at a loss of $6 each that cost will now blow out to $14,000.

        Just to end on a self-critical note: my biggest mistake is that I don't cut losses when they first start. This post is evidence in itself: I wrote many lines that will be ignored…

        • clubhonda on 21/05/2013 - 21:58
          +3

          Hi Teri, I don't think its fair to make the comment that they won't survive just because they have been unable to meet their first ozbargain deal on time due to overwhelming responses. If anything, the fact that they are willing to offer a deal that generated over a hundred positive votes is a step in the right direction. Granted, they will need to learn and improve on their delivery and turnaround time, but it is condescending to think you can evaluate whether their business model will survive or not.

          Since you mentioned business experience, I also have multiple startups under my belt. In one of my early venture into the catering business, I severely underestimated the demand for food when I successfully secured a contract to run an entire school's food operations. For one week we couldn't get the delivery timing and the amount of food right, and were constantly running out of food. But eventually I learnt from our mistake and turned over more than a million dollars in revenue and was profitable in the first year alone. Does having one operational error produce the kiss of death in a business? Not really.

          I am not even going to get into a discussion on whether they have the right business model. It is not our business to judge if they go under or not in the long run; and saying to someone who is starting out a new business, and has been good enough to offer ozbargainers a good deal, that their business is going to fail is just really rude and bad form. Just because you bought a $3.60 item from them doesn't give you the right to become their judge and jury. I accept that we have a difference in opinion, but you might also want to take a look at yourself and see if you could have been a bit more balanced and forgiving in your response. It is a human weakness that we are often quick to criticize others, but slow to see our own faults.

        • team teri on 22/05/2013 - 00:25

          Hi clubhonda,

          I don't want ZINGY to fail and I don't think my comments make that outcome any more likely than it would be without them. Quite on the contrary, I want ZINGY to succeed (or if they fail to at least keep their losses as small as possible).

          When it comes to fairness I think it is actually important that bystanders warn of an accident waiting to happen rather than to watch and perhaps even to profit from it (like here where we get unsustainable special deals).

          While I did quite well in all my work related endeavours so far I too could have profited from some timely advice in other areas. Perhaps I would have resisted that advice at first, after all it is much easier to follow a route once it is chosen rather than to deviate from it.

          Congratulations on your own business success. You made a wise choice at the start: Services that need to be delivered locally are by their very nature a much safer bet than anything that can just as well be done in low wage countries. Even then it often happens that people just "buy themselves a job" - that the "profit" their business returns is no more than a wage would be with no compensation for the risk they take on as an entrepreneur. If you managed to pay yourself a decent wage and your business still had a significant profit, you did very well indeed.

        • clubhonda on 22/05/2013 - 10:12

          Thanks, I have been quite fortunate indeed and have had the support of many along the way. It sounds like you've done well too so congrats on that. It looks like we all mean well in our own way.

  • boxall on 20/05/2013 - 21:41

    Weird….paddington in NSW? Don't think so.

    364 Latrobe Tce, Paddington, New South Wales 4064

  • boxall on 20/05/2013 - 21:43
    +2

    From FB:

    Here at Zingy we have revolutionized the daily deal industry. Being able to buy heavily discounted products online is fantastic, BUT having to wait 4 ,6,8.12 weeks for the product/s to arrive is not fantastic. Having to spend days chasing up customer service operators and having to resort to leaving animated messages on the deal sites facebook platform is not fantastic. That is why here at Zingy we have built a platform that takes all the stress and risk out of daily deals.

    Laughable!

  • Speckled Jim on 20/05/2013 - 23:50
    +3

    I'd actually give it another week or so. Assuming this is a one man operation, the guy's probably flat-out.

  • Bystander on 21/05/2013 - 06:06

    Hi Rep.

    Is the eta still some time in the next 10 days?

  • lukeloop on 21/05/2013 - 06:16

    Rep, I have requested a refund.

  • Store RepZINGY @ ZINGY on 21/05/2013 - 07:47
    +3

    Hi Lukeloop that is fine I will process that this morning. Thankyou mcmonte that comment pretty much sums it up. We are looking to have 75% of the orders processed within a week, as their were 2400. But I definitely understand if people dont want to wait, and we will issue a refund no questions asked. To date we have issued 6 refunds.Its not about being crooks because we offer a full refund no questions asked. Because like some member's have pointed dont run a deal here if your a small company that cant process all the orders in the first week. I completely agree but I suppose it is a fine line in that the multi million dollar large companies wont offer a torch delivered for $3.95.I suppose its been a learning curve of what the company needs in place to quickly facilitate large orders.

    So in short if you have waited 2 weeks and your order hasnt arrived or if you aren't happy with the color as 2 member's have emailed through, then we will refund your $3.95 straight away. But if not please be patient we are still working our arse off to get them all out. If the members want u to run another deal when the dust settles we will have a tonne of improvements before we do so, improvements that we have learnt from this deal. one member mentioned ebay sellers sending out postage emails, we dont sell on ebay, but that is definitely something we will do next time.

    And our portal will be 100% working before we do another deal. Here you log in and you can see if it has been processed, has it been packed, has it been shipped, if it has been shipped who with, the tracking numbers and its ETA.

    So no one has lost any money, I just want to reiterate that. I mentioned 5-15 business days but no one needs to be concerned about non delivery. Your torches will arrive but a refund is always available to give you pieces of mind. This week and early next week Im sure their will be alot of happy/re-leaved members. Thanks for you patience and comments.

    • aim54x on 21/05/2013 - 09:16
      +2

      Thanks for the update REP! I came on to check and you delivered the update, I will continue sitting tight. Keep up the work!

      If anyone has received their torch or refund please post something up so we have an indication.

    • Speckled Jim on 21/05/2013 - 09:47
      +5

      No worries Zingy Rep :)
      I must say you've been dramatically more professional than established conglomerate DX, who've put many a nose out of joint. You haven't canceled orders and you've been honest about the shortcomings of your system — kudos!

  • emoticon on 21/05/2013 - 11:36

    hey zingy, i was the first to comment on this deal and probably one of the very first people to order; just letting you know that i havent received my torch yet, maybe it was lost in mail or something?. i also live in sydney which is the same as you, according to your fb page… so i dont think delivery would have taken this long. could you maybe look into this for me?

    Edit: i think you incorrecly wrote NSW in the address. should be QLD right?

    • hellbound on 21/05/2013 - 11:47

      This is what I'm concerned about, I ordered in the first 30 minutes and still nada, and no-one has yet confirmed they've received one. I suspect the shipping numbers are well below what the rep has been saying.

      • Store RepZINGY @ ZINGY on 21/05/2013 - 12:22

        Hi Hellhound can you email me your details I will look up your address and confirm if it has been posted or when it will be. I havent understated the numbers shipped, remember how many were sold in the first hour. bottom line if 2400 people were waiting there would be literally hundreds of pages and pages of questions "have you posted mine yet" Cheers

        • hellbound on 21/05/2013 - 15:15

          Thanks for the reply zingy. Sent details using webform, couldn't find an email address listed on your site.

        • lukeloop on 21/05/2013 - 15:23

          I think the real bottom line is that the rep is full of excuses.

        • team teri on 21/05/2013 - 15:32

          @lukeloop Did you get your refund?

        • aim54x on 21/05/2013 - 15:55

          I'm keen to hear as well, but it may take a few days for a refund to come into effect (previous experiences with PayPal)

      • cheaparse on 21/05/2013 - 12:25

        If the very first people like you who put in the order and still haven't received it yet, I think they don't have ANY stock when the deal was published :). It is now day 14 since the deal.

    • Store RepZINGY @ ZINGY on 21/05/2013 - 12:24
      +1

      Hi emoticon I will happily look up your order if you email through your details. I doubt it was lost in the mail, as that is rare, and only 3 packs have been returned and that was wrong postcode/city. cheers

      • emoticon on 21/05/2013 - 18:10

        thank you, i just pm'd you my details

        • Store RepZINGY @ ZINGY on 21/05/2013 - 20:20

          Hi emoticon what was your order number
          Cheers

        • emoticon on 21/05/2013 - 20:47

          Order no. 814

  • allseason on 21/05/2013 - 13:39
    -1

    Hi ZINGY, PM you on last Friday for an update of my order but I didn't get any response till now, so I think it might be better to ask directly from here… my order number is 1953. Thanks.

  • chubbyguts on 21/05/2013 - 17:20
    +1

    Good on ya zingy. Hope your you get through this deal and then bring out an even better deal once the teething problems are sorted to put people back in their hole. Ill always be patient with people when they are trying. So should the other 2399 ozbargainers.

  • lukeloop on 21/05/2013 - 17:25
    +3

    Refund recieved + note. See below.

    Subject: AUST DISCOVERY GROUP
    Note:

    We apologize for the delay, here is a full refund , however your product is in the postal system, and should arrive in the next 48 hrs. Hope you accept this gesture in good faith and return to Zingy.com.au one day. Warm Regards

    • aim54x on 21/05/2013 - 20:09
      +2

      Good to see that you have received the refund!

      • NosDan on 22/05/2013 - 01:24
        -1

        AND are still getting your torch…. would be nice if when you get it you would consider actually paying for it anyway……

        either way, the least you can do is post up when it turns up.

  • raynewbs on 21/05/2013 - 17:52

    i think this listing might backfire on them a bit.

    • Store RepZINGY @ ZINGY on 21/05/2013 - 18:51

      It hasn't backfired raynewbs, it has cost us alot of money and we have stuck to our word, but it hasn't backfired. I suppose I was expecting a slightly different comment given how we have tried to handle the customers that have been disappointed with the wait. But I suppose you can never please all of the people all of the time. Thanks for the team support emails that came in today. Slowly but surely we will finish this deal. Cheers

  • cheaparse on 21/05/2013 - 20:03
    +2

    To save zingy losing more $$$, maybe tell us where is the warehouse and offer people pickup option :).

    • Store RepZINGY @ ZINGY on 21/05/2013 - 20:50
      +2

      Appreciate the supportive comments cheaparse. All our stock comes into the Storemart Storage Center at Adderley in North Brisbane.More than happy to offer pickup, just email us and put pick up in the header, but failing that we will make sure the orders keep getting processed as quick as possible. Cheers

  • clubhonda on 21/05/2013 - 22:01
    +3

    Rep, just keep doing what you're doing in terms of providing updates and getting those orders out. There are plenty of us who appreciate your effort to provide the community with a good deal and understand that you have unexpected logistical issues.

    Like chubbyguts I also look forward to your next deal.

  • h4lcyon on 22/05/2013 - 12:23
    +6

    Got my torch today, booooooya! Thanks Zingy, it's solid for $4 :)

    • aim54x on 22/05/2013 - 12:24
      +2

      Thanks for sharing!

    • cheaparse on 22/05/2013 - 12:32
      +2

      I noticed in your profile that you're located in Brisbane. Did you pickup yourself or received by post?

      • h4lcyon on 22/05/2013 - 14:06
        +2

        By post, so if you happen to be in the same batch and in BNE you should get it today or tomorrow.

    • Store RepZINGY @ ZINGY on 22/05/2013 - 13:30
      +5

      our pleasure h4lcyon, thanks for your patience, bright aren't they, don't look directly at the light, I only made that mistake once . Cheers

    • NosDan on 22/05/2013 - 13:45
      +3

      h4lcyon 1 hour 20 min ago new
      Got my torch today

      hopefully that shuts up some of the whingers and puts the minds of the rest of everyone a little more at ease.

      ZINGY hope that also makes your life a lot easier and gives you teh change to get more work done :)

  • dastasha on 22/05/2013 - 16:32
    +1

    Got my torch today. Very nice. Sadly it doesn't seem to work. Cant work out how to open the bulb end. Switch is OK. Cant be bothered with a refund on my $0.00. Would easily be worth $10-$20 for one of these if it worked.

    • cheaparse on 22/05/2013 - 16:50

      I would have thought you gotta unscrew the tail end and insert battery.

      • dastasha on 22/05/2013 - 17:12

        Ha yea tried that. Checked switch with a multimeter. Fresh battery also checked with a multimeter. I'm an electronics tech so I'm confident with my diagnosis. I'm hoping I can see an open connection internally between the outer ring/track on the bulb end PCB and the torch case. Maybe I can drop a bit of solder in there if thats the case. Assuming the cree led is OK of course. I cant be bothered with it now. I'll hack it to life later.
        Thanks for the help cheapie.

    • Store RepZINGY @ ZINGY on 22/05/2013 - 17:06

      Hi dastasha hope this link helps, bit tricky at first because it looks like there are so many screw-able knuckles to undoe, but its right at the back near the button. cheers
      http://www.youtube.com/watch?v=VU3u0_XTyM8

      • dastasha on 22/05/2013 - 17:20

        Thanks rep. I'll post back how I go later.

        • dastasha on 22/05/2013 - 21:24

          Applied 1.5 volts directly to the PCB inside the "bulb" end of the torch. Def a dead one here FYI. Unfortunately. Would have gone well in my tool kit

        • Store RepZINGY @ ZINGY on 23/05/2013 - 04:04
          +1

          Hi Dastasha
          Im sorry about that, I will have another sent out tomorrow, hopefully it will be there by Friday. I will include a postage paid bag and address to send the faulty one back to. Cheers.

        • dastasha on 24/05/2013 - 18:44

          Fantastic thanks mate order 1549

        • dastasha on 27/05/2013 - 17:23

          Thanks Zingy - True to your word got my working replacement today minus the postage paid bag.
          Thumbs up from here. Worth the wait.
          Great torch and super bright. Go easy OBers - the reps paying the price for this giveaway/promotion

  • PenKnight on 22/05/2013 - 20:44

    I was just wondering when my torch will be arriving and came to see so many comments. lol
    My order number is pretty high up so I guess I'll be waiting another week or so. Order number 2734
    And I see that there are a number of people have asked for refunds, that means there a few orphaned torches lying around. Would not mind an extra free torch to take care of around my house ;)
    Hopefully you get to my order soon.

    • Store RepZINGY @ ZINGY on 23/05/2013 - 04:10

      Hi PenKnight
      If your torch isn't there tomorrow it will be Monday at the latest, batches of 200 are being sent every Monday Wed and Friday. Fingers crossed it might appear before the weekend. Cheers.

  • Footrot on 22/05/2013 - 20:46
    +2

    I got my torch today! Thanks Zingy! Order Number 20xx.

    Like a number of others, I wasn't able to track the order and email to info was not answered. As Zingy called out, they were swamped. If you are still waiting hang in, the rep is reputable! Happy to recommend!

  • boxall on 22/05/2013 - 22:00
    -2

    Dear Zingy….COMMUNICATE! Still no response to my emails. No torch. Order 1955.

    • Store RepZINGY @ ZINGY on 23/05/2013 - 05:02

      Boxall I have a gut feeling you for some reason are going well out of your way to create drama. I live 3 streets away from your house so unless someone stole the package from your letterbox I'd say your intentionally trying to cause a scene, and for the life of me I can't figure out why, we are trying to run a business and do the right thing, aren't you a little old for these games. I will drop off ANOTHER torch tomorrow boxall, and eagerly await your next comment..but maybe you could give it a rest now…..

      • boxall on 23/05/2013 - 18:24

        It arrived today in the mail so thanks. Works very well.

        I certainly was not trying to create drama. I wanted to give Zingy's mission statement a good chance.

        "Having to spend days chasing up customer service operators and having to resort to leaving animated messages on the deal sites facebook platform is not fantastic. "

        • Store RepZINGY @ ZINGY on 23/05/2013 - 19:26
          +1

          I am glad you have it and that you are impressed with it.We really do try to run a business that puts the customer first, but there is only 24 hrs in the day and if you look at the time stamps of some of my comments they are at 2am when I was starting the day.It wasnt ignoring or avoiding it was just a very big job to correspond to 2300 customers some with at least 3 or 4 emails/questions. Next time we will be sharper and faster, I suppose in business mistakes are fine as long as they are made once. We have learnt an incredible amount that we will apply to the business to make it more effecient and remove the frustration that comes with not getting a quick response. But now that the dust has settled at least you have got one of, if not the brightest 360 lumen LED torch in the world for its size for $3.95 delivered. Hopefully when we cross paths now on a morning walk it will be a little less awkward . Cheers

        • NosDan on 24/05/2013 - 00:46

          "Having to spend days chasing up customer service operators and having to resort to leaving animated messages on the deal sites facebook platform is not fantastic. "

          stupid people amaze me……

          you didnt have to do anything, you chose to do what you did….. the torch would have got to you regardless of your constant unjustified complaining……….

  • Andy01 on 23/05/2013 - 07:33
    -2

    Zingy
    I have sent two emails, and two messages through your website, with no response. Order 1885. It looks like others with later order numbers are getting their torches. I would really appreciate a status update, and trying here since you refuse to communicate through "normal" channels.

    • Andy01 on 23/05/2013 - 08:41

      Talk about Murphy - the torch just arrived !

      Looks good. Pity it doesn't work though. I tried 4 different AA batteries (from 3 different packs) - nothing. Dead as a dodo.

      Zingy - as I mentioned in one of the emails, I am leaving on a trip early next week, and wanted the torch to take with me and thought that 3 weeks would be plenty of time. Are you in Brisbane, and if so, what suburb ? If close, I may be able to collect a replacement.

      • cheaparse on 23/05/2013 - 08:58
        +1

        This is a real concern. Seems like the failure rate is high. Another guy had the same problem. I wonder if zingy could randomly test them to confirm he didn't get a lemon batch of torches.

        • Store RepZINGY @ ZINGY on 23/05/2013 - 11:13
          +4

          Hi Cheaparse we have just spent the last few hours going through a set of 200 and found 5 defective torches. We have been spot checking but usually we allow for 2-3% returns for defects. So far we have had 6 via email and 2 on this forum, so fingers crossed as this is still below 1%. But any defects we rectify asap, we send a postage paid bag and we take the defective back first then once it is checked the new order goes out, but on these few we have just taken the members word first. Cheers

        • cheaparse on 23/05/2013 - 11:23
          +3

          Thanks Zingy for the update and it seems the failure rate is not out of the ordinary.

  • aim54x on 23/05/2013 - 12:10

    Glad to hear that there has been a flood of people receiving their torches, I'm guessing mine will arrive soon as well, I will find out as soon as I visit my parents.

  • yytyysstjk on 23/05/2013 - 14:47

    Zingy
    I have sent one messages through your website per week since I order it, you just response the first one at the very beginning.Just want to know if you still process our order. My order number is 2714 and I can't check any order status in your website. What is going to happen?

    • Store RepZINGY @ ZINGY on 23/05/2013 - 16:08
      +2

      Hi yytyysstjk apologize we are just now getting the emails down to about 200, I try and pop on here a few times a day to answer questions and give updates.We will have live chat on the site next week, but your order I checked and it was posted Monday so if it isnt there today it will most likely be there tomorrow. Sorry for the ultra late reply. Cheers

      • stonedewok on 24/05/2013 - 13:56

        hi rep,

        checked again today and no sign of the torch, sent an email to you (re: order 2613)

        Cheers

  • boxall on 23/05/2013 - 18:25
    +1

    All good in the end.

  • Thisisthevoice on 23/05/2013 - 22:02

    Hi Zingy, received my torch today but it didnt work. Tried different & new batteries and watched the video. Definitely dead. Can you send a replacement and a return bag. Hope i don't have to wait another 2 weeks. Order 2682. Thanks

    • Store RepZINGY @ ZINGY on 24/05/2013 - 13:32
      +1

      I do apologize for this, please be rest assured a return pouch will be sent out on Monday and this will be rectified quickly. Cheers

      • Thisisthevoice on 24/05/2013 - 15:39

        Thanks. Look forward to receiving it. And I tried the battery both ways - didn't work.

  • feverz on 23/05/2013 - 23:34

    Hey Rep, just sent a personal message your way. Is there an email address that we can contact you at? Thanks

    • Store RepZINGY @ ZINGY on 24/05/2013 - 13:43

      got it, the email is [email protected], very interested in your offer, I will touch base early next week if that's alright. Cheers

  • Andy01 on 24/05/2013 - 13:29
    +1

    Well. Happy to report that Zingy has more than met my expectations.

    My original torch did not work, so he overnighted another TWO torches to replace faulty torch, and they arrived today, which is in time for my trip away. Both had batteries fitted and worked fine. One is slightly brighter than the other, but both seem pretty good (not dark yet).

    Thanks Zingy. You certainly came good after the wait.

  • Store RepZINGY @ ZINGY on 24/05/2013 - 13:39
    +1

    Hi Guys thanks for your patience, a quick note though, we have received 3 torches back today and 2 of the customers were putting the AA battery in the wrong way and one was using AAA. So it takes an AA battery and put that battery in positive end first. Try both ways just in case someone reads this the wrong way.
    cheers

    • mrshorty on 24/05/2013 - 15:29
      +1

      i realise this is a bargain site but surely ozbargainers know how to put an AA battery in the right way (or trying both ways if it doesnt work) or using the right sized battery???

      • aim54x on 24/05/2013 - 18:11

        One would assume that but based on the reps comment it sounds like some people have had a few issues

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