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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP Stores

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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP StoresAffiliate
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thirstyfordeals on 23/01/2025 - 05:39 samsung.com (9577 clicks)
Last edited 24/01/2025 - 10:04 by 3 other users
GALAXY2025
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

Pre-order the Samsung Galaxy S25 range on Samsung Education Store and Samsung Portal/Government store to receive the offers.

Student store deals are:

Prices for S25 range (20% off) without trade-in are:

256Gb:
S25: $1119.20
S25+: $1359.20
S25 ultra: $1719.20

512Gb:

S25: $1279.20
S25+: $1519.20
S25 ultra: $1879.20

1TB:

S25 ultra: $2199.20

—

Want a code? Have a code to give away? Please go to Samsung Galaxy Code Request megathread.. No requests in comments please.

Note: For pre-existing Samsung device users, use the Samsung Members app and look in the Benefits section to obtain a code.

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Comments

  • OZcheepsk8 on 24/01/2025 - 13:26
    +1

    Made what looks like a small profit upgrading from a S24U. Can't tell how much I'll exactly get back after cancellation of accessories.

    All the steps above.
    Cancelled accessories except cheapest item.
    Selling S24U in mint conditiion to mobile monster for $950 as opposed to samsungs $720.
    Pay for non return fee of $30

  • Emenent7426 on 24/01/2025 - 13:26

    Just wanted to check if i cancel Asurian tradein today even before the new phone S25 ultra is being shipped. what will happen. the amount will stay as security + 60$ or tradein boost will go too ?

    • Fobsessive on 24/01/2025 - 14:55

      Why don't you just leave it?

  • double_J on 24/01/2025 - 13:26

    This was my order from yesterday from EPP:

    Samsung S25 Ultra 512GB - RRP $2,349 (invoice: $976.79)
    Samsung Buds 3 Pro - RRP $399 (invoice: $227.43)

    ($469.80) 20% disc EPP —- $1,879.20
    ($100) E-voucher —- $20 cost
    ($400) Trade-in bonus
    ($150) Bonus Trade-in
    ($200) GALAXY2025 code
    ($1) - Trade -in device (will not return)
    ($222.98) - 5% app purchase?

    Total Savings ($1,543.78)

    Final value paid to Samsung: $1,204.22

    Total cost altogether: $1,235.22 ($1,204.22 + $1 trade in value + $30 Asurion penalty for not returning)

    Can someone help me working out how to calculate the 5% app discount? Although I made the order from my tablet. I'm just super curious to know the calculation. LOL

    And for some reason, in my tax invoice, the 5% is mentioned twice:

    Your $100 Galaxy eVoucher+ has been
    applied! Promotion applied to your
    order
    Voucher applied! $200 eVoucher
    discount. Promotion applied to your
    order
    $150 Trade-In bonus applied. Ends
    14.02.25. Promotion applied to your
    order
    Voucher applied! $400 Trade-In bonus.
    Promotion applied to your order
    Welcome to Samsung! Here's 5% off
    your first purchase. Promotion applied
    to your order
    Welcome to Samsung! Here's 5% off
    your first purchase. Promotion applied
    to your order

    • Garbotoxin on 24/01/2025 - 13:39

      It's 5% off each item after all the trade in and vouchers are taken into account.

      Don't do -$200 for GALAXY2025 on the phone, and only do it for the Earbuds

      • Travelling panda on 24/01/2025 - 14:40

        What do you mean by that? About to place my order so just want to make sure I don't incorrectly allocate GALAXY2025. Are there exact steps of which accessory or phone to add first or when to apply each code? Thank you.

        • Garbotoxin on 24/01/2025 - 14:47

          Nah it's just how the site does calculations. For some reason when you use the GALAXY2025 code, from memory it also "seemingly deducts an amount" off the phone visually when the code is only meant to work for accessories.

          You can apply the coupons/vouchers/codes in any order you want - make sure they're all still there when you check out

          • Travelling panda on 24/01/2025 - 16:09

            @Garbotoxin: Thank you for confirming. Will add in the screen protector film, phone and the buds plus all the codes. Definitely will double check all my codes are still there when I pay. Ta

    • SimRacer on 24/01/2025 - 13:40
      +1

      5% if calculated after all the other discounts have been applied.

    • ozzbargainer on 24/01/2025 - 14:14
      +1

      You didn't include the 40% off buds discount $159.60

      Order Total: $2748
      Discounts excluding 5% app: - $1480.40
      Total: $1267.60

      5% app discount from total: - $63.38

      Final total: $1204.22

      • double_J on 24/01/2025 - 14:29
        +1

        Thank you so much!!

  • PimpButters on 24/01/2025 - 13:37
    +5

    I managed to get two S25 Ultras in one order with bonus stacking and only one set of discount codes. I got one titanium black 512gb and one jetblack 512gb for a total $2,247.51 charge on my card (plus $2x60 trade-in fee later as I won't be trading in any phones).

    By adding a second phone to my cart on the EDU store with a trade-in selected, the GALAXY2025 was voucher doubled in cart for some reason for a $400 discount. and the $400 trade-in bonus code I got from the live chat was doubled again too for an $800 discount.
    Order has gone through and seems to be fine. I plan on selling the second phone to offset the costs of the first phone even more. Wondering if anyone else has done this as it feels a little bit sketchy, but seems to be all good!

    • PimpButters on 24/01/2025 - 14:09
      +3

      Order confirmation email received just now.
      For those wondering, this is the cost breakdown for my order for the two phones and accessories with one set of discount codes as it shows in the confirmation email. I purchased using the Samsung Shop app signed in on my student email and through the EDU portal. Note, you have to select different colours for the two models for this to work I believe, as the Trade-In code didn't apply twice when I added two of the same colour to my cart.

      Galaxy S25 Ultra Anti-reflecting Film
      Transparent
      Quantity: 1
      $18.52

      Galaxy Buds3
      Silver
      Quantity: 1
      $170.43

      Galaxy S25 Ultra Clear Case
      Transparent
      Quantity 1:
      $18.52

      Galaxy S25 Ultra
      Titanium Black
      Quantity 1:
      $1024.18
      Trade-in
      Galaxy S8+ -$1.00

      Galaxy S25 Ultra (Samsung.com Only)
      Titanium Jetblack
      Quantity 1:
      $1015.86
      Trade-in
      Galaxy S21 - $10.00

      These are the discounts listed in the email.

      Your $100 Galaxy eVoucher+ has been applied!; Voucher applied! $200 eVoucher discount.; $150 Trade-In bonus applied. Ends 14.02.25.; Voucher applied! $400 Trade-In bonus.

      And the final receipt:
      Total Savings: $2,827.49
      Shipping: Free
      Base Price: $2,043.19
      GST: $204.32
      Total (inc GST): $2,247.51

      • OZcheepsk8 on 24/01/2025 - 14:20

        What is the storage you picked? Should be around $1070 ea with accessories for 256gb

      • inusure on 24/01/2025 - 15:13
        +1

        Man, thank you for the tip!

        • PimpButters on 24/01/2025 - 15:28

          No worries! I'm surprised nobody else has tried this yet. Definitely a nice way to get a second phone at great value.

      • sydney au on 24/01/2025 - 15:50

        S21 should be $145 trade in?

        • PimpButters on 24/01/2025 - 15:54
          +1

          I intentionally selected the boxes that indicated it had damage which reduced the trade-in value to $10.

      • Perennial on 24/01/2025 - 15:56
        +2

        Huge! has anyone else been able to match this and then being extra cheeky, does it work on 3 or more?

        Thinking on cancelling my single order to try and do this

        • PimpButters on 24/01/2025 - 15:59
          +1

          I haven't tried doing it with any more than 2. I don't see any reason why it wouldn't work with more devices unless Samsung have a limit on how many devices you can purchase in a single transaction. Indeed a great value!!

          edit: I believe each device has to be a different colour or storage variant, as the discounts didn't apply twice when I had two of the same colour in my cart.

      • PimpButters on 24/01/2025 - 17:01
        +1

        Edit: another user and I just worked out the maths breakdown on the discounts for the two phones.

        The 5% discount for first-time purchase on the app comes at the end after applying all other discounts. For me it works out like this.

        Accessories
        $18.52
        $18.52
        $170.43
        = $207.47

        Phones (S25 Ultra 512GB, 20% off with EDU portal)
        $1,879.20
        $1,879.20
        = $ 3758.4

        Discounts
        Trade-in code -$400
        Trade-in code -$400
        Trade-in bonus -$150
        Trade-in bonus -$150
        $20 Boosted eVoucher - $100
        GALAXY2025 eVoucher -$200
        GALAXY2025 eVoucher -$200
        = -$1600

        $3758.4 + 207.47 = $3965.87
        $3965.87 - $1600 = $2365.87
        $2365.87 * 0.95 = $2247.57 = My order total.

        Seems like the GALAXY2025 eVoucher being applied twice might be a bug, because I see no reason why it should be applied twice, but the order has gone through without issue and the status is now awaiting dispatch!

        • Perennial on 24/01/2025 - 18:42

          So good, i finally managed to add 2x galaxy s25 256gb for $2029 (no evoucher).

          How did you generate the imei's and what product did you use? i cant seem to find two working imei's online, have used heaps of generators

          • PimpButters on 24/01/2025 - 19:12
            +1

            @Perennial: Luckily I had two eligible devices, my old S8+ and my current S21. Not sure how to go about IMEI generators. Might be best to just ask a friend or relative to find out theirs. If you wanna be extra cheeky, you could go into JB hifi and find the IMEI of a display model? Hahaha.

            • Sydney11 on 24/01/2025 - 23:21

              @PimpButters: dont they send an email to the "registered email address" of the owner of the IMEI? if you use a random JB hifi IMEI, it will send the email to jbhifi… and you need the OTP password from that email to proceed?

              • CodeXD on 25/01/2025 - 06:48

                @Sydney11:

                "registered email address" of the owner of the IMEI

                Lol and how do they get such a list? Lol

    • sydney au on 24/01/2025 - 15:55

      Did the $100 evoucher for ($20 cost) apply twice as well?

      • PimpButters on 24/01/2025 - 15:57

        No, only the GALAXY2025 $200 eVoucher and the $400 trade-in bonus code.

  • anoykw on 24/01/2025 - 13:46

    My loyalty voucher is only giving me $300 not $400?

    • PimpButters on 24/01/2025 - 13:47
      +2

      It's $400 for the Ultra and $300 for base and plus variant I believe. Live chat gave me a code without much hassle after about a 10 minute wait.

      • anoykw on 24/01/2025 - 14:22

        thanks

    • CodeXD on 24/01/2025 - 13:47

      $400 is only for S25 Ultra

    • bohn on 24/01/2025 - 13:56

      4 hundy for the ultra baby

  • tobyjc3 on 24/01/2025 - 13:57

    Am I missing anything before checking out?

    Also, is it correct that I don't need to send anything and I will be charged $30 for the trade in?

    https://imgur.com/oRvXiWf

    • CodeXD on 24/01/2025 - 14:00

      You didn't buy $20 evoucher worth $100 for S25 range?

      EDIT: also if you want to cancel accessories, people said to order 2 accessories so you can cancel the more expensive one*

      • tobyjc3 on 24/01/2025 - 14:02

        No I wasn't fully committed at that stage.

        Can you please clarify the accessories point. If you order 2, only cancel 1 and that's better off?

        • bohn on 24/01/2025 - 14:07

          saves u having to return after receiving

  • objtrim92 on 24/01/2025 - 14:09
    +1

    How to get the 5%off in Shop App? It shows the 5%off notification message in the cart screen, but it's not applied automatically when I check out.

    • ricerocket on 24/01/2025 - 16:00

      It already comes off each item's price.

  • merchant909 on 24/01/2025 - 14:19

    Hello everyone. I have a question, Samsung says $150 trade in bonus, but when i add my iphone se 2nd gen, I’m only getting $40. So, where’s the $150 bonus?

    • CodeXD on 24/01/2025 - 14:20

      This deal is for Edu/EPP so if you are not seeing it then check you are on the right portal

    • OZcheepsk8 on 24/01/2025 - 14:21

      Its typically auto applies to base price

    • merchant909 on 24/01/2025 - 14:22

      Can it be stacked with the $400 trade bonus code??
      I got the $400 off but I didn’t get an extra $150 bonus for trade in.

      • OZcheepsk8 on 24/01/2025 - 14:29

        Yes they stack.

        Trade in bonus is typically auto applied. Assuming you are buying via edu, gov or some EPP portals e.g westpac) the total with about $200 of addon accessories should come up to $1080 for a S25U 256gb with a $10 tradein.

        You will need to manually add in the following promos. $400 trade in voucher. $200 GALAXY2025 coupon. And the $20 for $100 coupon. The rest are auto applied

  • johnjohnjohno22 on 24/01/2025 - 14:44
    -1

    So for the trade in, are people selecting the phone with the most value, not sending it in and paying the $30/$60 dollar fee? I'm confused as to which phone I should select to trade in.

    • PhilToinby on 24/01/2025 - 15:26

      Asurion took my credit card details to hold a deposit on the value of the phone I was trading in. Not sure how all of the people who are claiming to not send their phone in are getting around that. Maybe it was described in one of the 25 pages of messages above

    • PimpButters on 24/01/2025 - 15:38

      I think you're better off selecting a phone with low value, you will need the IMEI number though. If you select the model of your current phone and tick the boxes to indicate that it's damaged, the price should drop to either $1 or $10. From what I've read on this thread, there is a $30 fee for not sending in the cheaper/damaged models and a $60 fee for the more expensive ones, although I can't confirm that yet. Either way, the trade-in value discount is applied at checkout and you'll have to pay a seperate security charge transaction equal to the stated value of the trade-in devices. No matter what device you trade in, the final price you pay will be the same minus the possible $30 difference in the fee for not sending it.

    • baldur on 24/01/2025 - 15:54

      I got charged for the trade in value. And will be refunded when i send through my phone. Not sure how they do it.

  • dandealsau on 24/01/2025 - 14:44
    +1

    When does mobile Monster usually drop buying price for the old gen phone I have S24 Ultra I want to sell $950 but want to wait till my new S25U arrives but don't want to miss out on that Higher price

    • Schumi5 on 24/01/2025 - 14:50
      +1

      Cant say when they normally drop their prices, but from the date you do the order/quote with them, you have 14 days to return the phone so there is a bit of room to play between you submitting your trade details and returning it. Just have to hope your new samsung arrives within that same timeframe.
      I would say wait another week before ordering the new phone but then you will lose out on a couple of the vouchers i thinkg

    • dubo1981 on 24/01/2025 - 21:17

      Reviews of Mobile Monster on ProductReview have been a bit dicey in the last 6 months! Making me nervous to take up that option.

  • Koipanda on 24/01/2025 - 14:48

    S25U 1TB & Buds 3 pro

    Total $ 1,508.22
    Your $100 Galaxy eVoucher+
    $200 eVoucher discount.
    $150 Trade-In bonus applied.
    $400 Trade-In bonus.
    Here's 5% off your first purchase.

  • Sydney11 on 24/01/2025 - 15:05
    +3

    I will just share this here if anyone have the TIME to cancel order and re-order to 'cancel to get a refund for the Earbuds'

    As most of you may know you need a phone + accessory 1 + accessory 2, then you can cancel to get a refund for accessory 2 - something expensive like earbuds.

    Anyways this is what I can confirm

    1. the e-voucher $100 (paid $20)… when you cancel and reorder (the value is still $100) 72 hours (time limit)

    2. the $400 bonus trade in code cannot be used again. You need to call Samsung support or Live chat to re-generate it CSP 400 discount code. You need to tell them you want the $400 or they could give u something of lesser value $150 etc…

    3. The GALAXY2025 still works $200

    4. Currently the $150 trade in bonus S25U still works. It's $100 for S25/ S25+ EDU Store

    5. Shop App 5% will work (if you use a DIFFERENT email account, you can setup a new account. This is complicated…. technically this account does not need to be Edu.au or gov.au …. You need to contact Samsung Live Chat (orders department), asking them to "unlink your original email to the Education Store, they will reset it, takes about 2 hours) Then you can link your edu.au email to the new account (doesnt need to be edu.au). Dont call the 1300 number they will ask u to wait for 24 hours to reset it. Dont have time.

    6. Once you cancel the order, Asurion will release the IMEI automatically, and you can relink to the new order. I suspect Asurion will refund to… but my trade in value is only $1.

    7. Cancelling Samsung order, refund of money will take about 5 days.

    now to see if all this trouble is worth it :(

    • Avi0001 on 24/01/2025 - 15:17

      First one that after cancelling the order can I use my $20 code again immediately?

      • Sydney11 on 24/01/2025 - 15:25

        Yes. You can use it immediately, the value is still $100

        so until tomorrow 72 hours

    • Sydney11 on 24/01/2025 - 15:22
      +3

      successful cancel
      https://imgur.com/a/bbmUgsI

      You get an email saying your earbuds is cancelled. I think I read somewhere the money will be sorted out later when shipment is done in February.

      I can confirm the $200 GALAXY2025 is still used against the phone. You do need another accessory, hopefully something of lesser value to bundle it with the phone.

      • dealsucker on 24/01/2025 - 15:29

        I have exact same order as yours only buds 3 pro are number 2 and the case is number 3. I am able to select buds 3 pro but when i cancel it errors out. If I select the silicon case, the phone is automatically selected. I was thinking of cancelling the order but not sure if i should if i get stuck at the same point.

        • Sydney11 on 24/01/2025 - 15:35

          I read it has to be in the right sequence.

          Phone
          + Accessory 1 (something cheap)
          + Accessory 2 (you want to cancel and get refund like earbuds)

          Then and only then it will work. The Phone + Accessory 1 is linked to form the BUNDLE (which allowed the GALAXY2025 code -$200) to be applied.

          Accessory 2 is not bundled with the phone (weird setup, but something Ozbargain hunters are using)

          • dealsucker on 24/01/2025 - 15:39

            @Sydney11: So shall i select phone and the case first and then add the buds?

            • Sydney11 on 24/01/2025 - 15:45

              @dealsucker: If you have the TIME

              to cancel and reorder… this is the automatically cancellation which dont go through "human verification and supervision"

              Some ppl have written they will just turn up to Samsung office when they received the phones and return it to Samsung the earbuds, some people have written they will just call Samsung later to return it after delivery… etc…idk what is best for your case.

              Will they claw back $200 GALAXY2025 discount? I dont know with absolute certainty. https://www.samsung.com/au/shop-faq/returns-and-cancellation…

              But I do know that the Samsung Customer Support online and phone is unable to Unbundle the phone too if its the wrong sequence.

              • dealsucker on 24/01/2025 - 15:58

                @Sydney11: Thanks. Yeah I just spoke to them and they could not do it. I am planning to return them once I receive them and technically the price of the buds listed in the invoice should be the amount that they refund.

                • Sydney11 on 24/01/2025 - 15:59

                  @dealsucker: yes that the price of the invoice. Wishing you best of luck. And update us.

                • U30004 on 24/01/2025 - 16:12

                  @dealsucker: same for me. not able to do it online or via chat.

    • Perennial on 24/01/2025 - 17:16

      Are you using the samsungshop app and choosing EDU? It's so figgedty i ended up buying 3 cases by accident and the buds3. nonetheless i wasnt able to remove the accessories

  • Avi0001 on 24/01/2025 - 15:14

    Can anyone please help me to find the info that If I will cancel the order so can I use my $20 voucher which I used to order? That will be available agian to use?

    Thanks

    • Sydney11 on 24/01/2025 - 15:28
      +1

      yes you can re-use it. It took me a few minutes. the value is still $100

  • Filayq on 24/01/2025 - 15:22

    Ok so I just ordered mine.
    S25 Ultra 512GB came down to $1,443.24
    Buds 3 $170.43
    Galaxy Fit3 $84.93
    Total showing as $1,698.60

    Traded in galaxy watch 4 LTE classic for $10
    Ordered through app with 5% off and added the GALAXY2025 code

  • devs on 24/01/2025 - 15:24
    +1

    The Asurion page at the end says that if we don't return the phone, they will charge the security charge, which is the trade in value ($240 for my phone), plus $60 late return fee. But people here seem to think its only $60 charged. How come?

    • ozzbargainer on 24/01/2025 - 15:31
      +1

      You get the Trade in value discounted from order total. Asurion will not refund it back if the device isn't sent.

    • Sydney11 on 24/01/2025 - 15:31
      +2

      Because we set our trade in value to $1. We just wanted the $400+150=$550 Trade in Bonus without sending the phone to Asurion

      So we only paid security deposit for $1. instead of $240 in your case for your phone.

      We didnt want to give Asurion our phone. They value it very little. So we just use the IMEI and declare… opps… the screen is cracked… it will drop the value. In my case it dropped the case to $1. So that is that.

      It has been rumored (unconfirmed for 2025), at least last year 2024 it admin fees can go down to $30 for low value phones example $1. Since nobody has done this year 2025, everything is unconfirmed. You can read up in past threads to get more information.

      • PhilToinby on 24/01/2025 - 15:34

        There are a lot of people on here who are saying they are trading in an S23U or s24U to get the price down, then planning to not return. If they were valuing their phones at $1 with a cracked screen or something then they may as well say they are returning an S8…

        • Sydney11 on 24/01/2025 - 15:37

          You need an IMEI. whichever phone you have I guess… and the phone of lesser value the 'safer" or better…my is a 6 years old phone

    • PhilToinby on 24/01/2025 - 15:31
      -1

      Assurion also take your credit card details, so yes I think there is a good chance there will be a lot of Ozbargain people in for a surprise when they don't return their S23U/S24U as promised.

      Ok it might not have happened other years, and it might not happen this year

      • DoesntEvenMatter on 24/01/2025 - 16:01

        I think you don't understand that if you were to trade in a phone with a value of $500. They are already removed the $500 off your buy price. Hence why they hold the security deposit otherwise they would be out for the trade in value. This way you got say the $500 trade in value plus the trade bonus. But they keep the security deposit of $500 so its equal

        • PhilToinby on 24/01/2025 - 17:26

          Yes, I understand that. I'd suggest half of the people commenting here don't understand that given the talk of not returning phones

    • bohn on 24/01/2025 - 15:32
      +1

      https://images.samsung.com/is/content/samsung/assets/au/term…

      that's the terms and conditions

      it says

      If You: (a) fail to post in Your Existing Device to Us within fourteen (14) days after the date on which You receive Your New Samsung Device at your nominated delivery address, You may be charged a Late Return Fee in accordance with clause 7.3(a) below;

      then, 7.3 says:

      Late Returns:(a) If You return Your Existing Device to Us more than fourteen (14) days but less than ninety (90) days after the date on which You receive Your New amsung Device, We will:
      (i) accept Your offer to transfer ownership of Your Existing Device to Us (in which case You enter into a contract with Us for the sale of Your Existing Device to Us
      and ownership of Your Existing Device will transfer to Us); and
      (ii) charge You a Late Return Fee.
      (b) If You return Your Existing Device to Us more than ninety (90) days after the date onwhich You receive Your New Samsung Device, We will:
      (i) not accept Your offer to transfer ownership of Your Existing Device to Us (in which case You do not enter into a contract with Us for the sale of Your Existing
      Device to Us and ownership of Your Existing Device will not transfer to Us); and
      (ii) arrange for Your Existing Device to be returned to You.
      (c) If clause 7.3(b) applies You will not receive a refund of the Security Charge due to You already having received an equivalent reduction off the Purchase Price of Your New Samsung Device Online

      7.3 in no way covers not returning it, only, if you return it > 14 days and > 90 days

    • pyramid on 24/01/2025 - 15:35

      Lots of people think they won't return their high value phone and asurion will take only $30. Asurion has put block on your cc for trade in value and they will take it if we don't send device. They have $560.block on my cc for s23u 256gb. Outside asurion s23u price is same Around $600 so won't make my difference to keep phone and sell outside for $20-30 gain.

      • bohn on 24/01/2025 - 15:55

        Only bad thing is you have to deal with Asurion

      • DoesntEvenMatter on 24/01/2025 - 16:02

        But you received a further $560 discount on your final purchases price. Therefore are holding a security deposit of it not being sent in

        • pyramid on 24/01/2025 - 16:09

          Absolutely. And I'm going to send it anyway. Just saying that if you don't send , they will take away money from your cc.

          • LostyJai on 24/01/2025 - 16:17

            @pyramid: I put in a low end phone that was worth $50. Please correct me if i'm wrong. The way I understand it is if I don't return a phone, they will just keep that $50 and that will be the end of it.

            • pyramid on 24/01/2025 - 16:19

              @LostyJai: There are few comments around additional admin fee of $30/60 charged for asurion if we don't send device.ill see how it goes

              • LostyJai on 24/01/2025 - 16:26

                @pyramid: I imagine by not returning a device, it would fall under clause 7.3.b:

                7.3 Late Returns:

                (b) If You return Your Existing Device to Us more than ninety (90) days after the date on which You receive Your New Samsung Device, We will:

                (i) not accept Your offer to transfer ownership of Your Existing Device to Us (in which case You do not enter into a contract with Us for the sale of Your Existing Device to Us and ownership of Your Existing Device will not transfer to Us); and
                (ii) arrange for Your Existing Device to be returned to You.

                (c) If clause 7.3(b) applies You will not receive a refund of the Security Charge due to You already having received an equivalent reduction off the Purchase Price of Your New Samsung Device Online.

                The way I read it is that you will forfeit your security deposit and that is it.

                • bohn on 24/01/2025 - 16:32

                  @LostyJai: how? b) specifically states if you return your existing device to us more than ninety days after …….

                  the subsequent clauses relate to that.

                  you are reading things that are not there

                  • LostyJai on 24/01/2025 - 16:35

                    @bohn: The way I understood it is that after 90 days you forfeit everything, but that's just my interpretation.

                    • bohn on 24/01/2025 - 16:36

                      @LostyJai: I'm not sure when everything is forfeited, but, I know that 7.3 only relates to when someone returns a device after 14 and 90 days

                      It doesn't cover anything to do with someone not returning

                • pyramid on 24/01/2025 - 16:35

                  @LostyJai: Samsung rep confirmed there will be $60 admin fees for not sending device.

                  • bohn on 24/01/2025 - 16:37

                    @pyramid:

                    Samsung rep confirmed there will be $60 admin fees for not sending device.

                    What they say has to match up to the terms and conditions; the terms changed in July 2024 afaik.

                    Perhaps the rep. is relying on past experiences. I trust terms and conditions over an online rep.

                    Show me where in the terms and conditions ?
                    https://images.samsung.com/is/content/samsung/assets/au/term…
                    btw you can see this document, is 07 2024…
                    so like I said, may not be the same as previous years (I haven't seen last years)

                    • LostyJai on 24/01/2025 - 16:41

                      @bohn: I think you should speak to the rep. Pyramid is simply relaying what the rep has told him, don't hold him accountable.

                      • bohn on 24/01/2025 - 16:43

                        @LostyJai: no need? I have the terms and conditions, I am just suggesting people read them themselves.

                        Online reps in all businesses can often get it wrong.

                  • LostyJai on 24/01/2025 - 16:40

                    @pyramid: Will they release the security holding or keep that too?

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