[VIC] Hot Water System Upgrade (after Rebate): Electric to Heat Pump ~$799, Gas to Heat Pump ~$1,199 @ iPromise Australia

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[VIC] Hot Water System Upgrade (after Rebate): Electric to Heat Pump ~$799, Gas to Heat Pump ~$1,199 @ iPromise Australia
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AssociatedLipromiseau on 07/01/2025 - 17:25 ipromiseaustralia.com.au (1095 clicks)
Last edited 07/01/2025 - 17:31 by 1 other user

Upgrade your hot water system and upgrade it to an energy efficient iStore/Smart Power Tech/Emerald Energy Heat Pump hot water system under Victorian Government's VEU Program. This upgrade allows homeowners across Victoria to replace outdated electric and gas-fired water heaters with energy-efficient heat pump systems, offering rebates of up to $3,000.

Existing Unit | Upgraded Unit | Estimated Out of Pocket Expenditure (Including GST)
Electric water heater | Heat Pump | $799
Gas water heater | Heat Pump | $1,199

Why Choose Heat Pump Hot Water Systems?

Heat pump hot water systems are designed to be environmentally friendly and cost-effective, reducing your energy bills by up to 60%. By harnessing ambient air to heat water, these systems use significantly less electricity compared to traditional resistive electric and gas heaters. This not only lowers your utility costs but also contributes to a more sustainable future.

Eligibility for Hot Water Rebates

All Victorian homeowners with electric resistive and gas water heaters are eligible for the rebates.

How to Apply

Research: Familiarize yourself with the available heat pump options. The selected heat pump water heater must be listed in the VEU Register of Products.
Consult: Contact us for a written quote.
Installation: Once the quote negotiation is over, we'll schedule your installation with a team of installers. The decommissioning of existing water heater and plumbing work will be carried out by a Victorian Building Authority (VBA) licensed plumber. The electric work will be undertaken by a Energy Safe Victoria licensed A grade electrician.

*Terms and conditions apply

Electrical & Electronics Hot Water System

Related Stores

iPromise Australia
iPromise Australia
Victoria Department of Environment, Land, Water and Planning - Energy
Victoria Department of Environment, Land, Water and Planning - Energy

Comments

  • asmith84 on 07/01/2025 - 17:31
    +2

    What's the eligibility? Is there a household income threshold?

    • SlyCat on 07/01/2025 - 17:52

      From the solar Vic website: "the household taxable income of all owners combined is less than $210,000 per year"

  • Zeee on 07/01/2025 - 17:42
    +3

    I heard so many complaining regarding too slow heating and hot water

    • M00Cow on 07/01/2025 - 17:55
      +6

      that'd be from instant gas hot water heater people.

      Electric hot water systems (trad & these) are designed to heat a whole tank, when You use all the hot water in the tank. you need to wait quite a few hours (like 4+ hrs before the next lot gets heated up. So the idea is to get a tank big enough to handle hot water for the whole day.

      Until recently most electric hot water was on an overnight timer/tarrif, so if you used it all up during the morning, there was no hot water until the next morning.

      gas OTOH is instantaneous, so you only heat what you use. very efficient if you have mains gas (like the southern states).

      The best solution these days is electric hot water on a timer during the day with solar panels, since power exports are worth bugga-all. Heat pumps use a heap less power, so you could actually leave them on all day.

      • Zeee on 07/01/2025 - 17:57

        I stay with my gas heater. Too much trouble with electrics

        • M00Cow on 07/01/2025 - 17:59
          +4

          I wouldn't change instant gas, it's simple, no hassle and a continuous supply, whilst you have mains gas.

          • Zeee on 07/01/2025 - 18:00
            -1

            @M00Cow: Yuppp… Thanks

          • mrvaluepack on 08/01/2025 - 09:07

            @M00Cow: No hot water if there is a power supply outage though..

            • M00Cow on 08/01/2025 - 10:22
              +1

              @mrvaluepack: no lots of things of there's a power outage. And there's no hot water if it's trying to heat the water during the power outage.

              are you talking about using solar+electric HWS or just electric HWS?

              • mrvaluepack on 08/01/2025 - 11:36

                @M00Cow: With electric hot water tank, if there is no power at least i still can have a hot shower and use hot water for quite a while until the tank runs out.

            • PleasureMachine on 08/01/2025 - 10:23

              @mrvaluepack: No hot water when the gas supply is limited especially during winter…..well in my part of the world (Bellarine Peninsula) anyway. I think we're towards the end of the supply line.

        • 115GSM on 08/01/2025 - 16:09

          I have a 25 yr old gas storage tank i want to replace. i've had a look at instant gas but the idea of saving 70-80% on my bill with a heat pump is tempting. though if warranty on a heat pump doesn't cover labour for a decent period it might not be worth it.

      • stufrase on 07/01/2025 - 18:04
        +7

        I have an iStore heat pump and have a timer so it only runs during daylight hours. Family of 3 yet to run out of hot water in the evening after ~18 months of use. Huge improvement over gas storage that we had previously.

      • freefall101 on 07/01/2025 - 19:11
        +1

        I'm a hippy who really wants to get off gas to save the planets, but…

        My gas bill is about $50-60 a month, $25 for supply charge, rest for usage on hot water and stove. I'm on instantaneous gas on mains. I take long showers, hot baths, and make no effort to reduce hot water. Until induction stoves are cheaper and heat pumps have gotten past reliability issues, it's hard to want to throw a pile of money at it.

        • Alzori on 07/01/2025 - 19:31
          +4

          https://www.energy.vic.gov.au/victorian-energy-upgrades/prod…

          There's (approx.) $140 rebates for getting Induction cooktops installed currently in VIC, if that makes a difference for you.

          • freefall101 on 07/01/2025 - 19:36
            +5

            @Alzori: Cheers, sadly I currently have a freestanding 900m gas stovetop/electric oven, replacing that with something induction isn't so cheap

            I'll do it eventually, for health reasons if nothing else, but at that price I'm not in a hurry.

            • Alzori on 07/01/2025 - 20:04

              @freefall101: Ah that's annoying about the all-in-one. Rebate is much more attractive with only a cooktop to install.

            • orza on 08/01/2025 - 13:40

              @freefall101: Same boat as you. But once the stove is the only gas appliance left I’ll convert it to bottled LPG and disconnect from town gas.

              I use a portable induction cooktop most of the time so gas bottles should last a while.

            • samehada on 08/01/2025 - 14:03

              @freefall101: Just get a portable induction cooktop for $50 -$60 when it was on sale at Coles/Aldi/Kmart/Ikea and you don't need to pay for all the expensive installation cost and can be off gas.

        • PleasureMachine on 08/01/2025 - 10:31
          +1

          The heat pump reliability issues are non existent. They've been using the technology all around the world for decades. Many european countries in cooler regions use heat pump hot water systems all the time. It's the same tech as Air Conditioners so I assume you don't have any concern about AC reliability issues?

          There are portable induction options if you're not a heavy stove user but granted they is a premium to have induction over gas stoves. Saying that, we have induction stove, and my wife (the main cook of the house who was initially hesitant) absolutely loves it. Responsive, clean, great to cook with….she wouldn't go back now. We use the BBQ for any specific char-grilling (which has been once - in 24 months of use)

          Then once all gas appliances are not needed you can cease the gas account and you'll save the gas supply charges.

          I get there is a cost element associated but any failed gas units should consider replacing with electric appliances.

        • dp1 on 08/01/2025 - 10:54
          +2

          I'm like you but my gas bill used to be even lower (WA). I've never made an effort to reduce hot water and neither do my 3 teenagers. We have the bigger version of the iStore and only had one day so far where one of the teenagers managed to use all the water. Occasionally 6 people in the house and we've still been OK.
          Induction- for now- is 2 portable aldi plates on a wooden board over the gas hot plate. Again fine with a 5-person household for 4 years, don't have the budget for a full kitchen reno.
          Gas meter has been gone a couple of months now, good riddance.

          • anthp on 08/01/2025 - 13:06

            @dp1: Yeah, we're the same. Those portable induction hobs are excellent!

    • spaceflight on 07/01/2025 - 19:00

      Some units also come with a booster element in case you need water and can't wait for the heat pump

    • Associatedipromiseau @ iPromise Australia on 07/01/2025 - 20:31

      You need to choose a heat pump of higher hot water recovery rate.

      • Zeee on 07/01/2025 - 20:37
        -1

        For example, send links so i can research

        • OzBrogains on 08/01/2025 - 07:41
          +1

          Sanden or Reclaim

  • unco on 07/01/2025 - 17:44

    Does replacing gas boosted solar hot water also get the rebate?

    • 0FoxGiven on 07/01/2025 - 18:10
      +2

      yes, there are varying rebate amount based on the type of gas heating and "somebody" may need to damage some part of the solar component to make it "non-functional). Also, other criteria for eligibility like the gas HWS needs to be a few years (5 years iThink) old, etc

    • CommuterPolluter on 07/01/2025 - 18:42
      +2

      Yes however it will depend on the age of the system. See quote I recently got:

      Please note if your water tank is less than 5 years old and your solar component is working, then you are ineligible for VEEC rebate but SolarVic and STC rebate, so the total price will be $2000 to upgrade your hot water to the 270 L Emerald Heat Pump. However, if you are eligible for all 3 rebates, then the above price will be dropped down to 1300.

    • slashor on 07/01/2025 - 20:08

      It can be. I plan to replace my soon. It helps that my solar part doesn't work. Functionally just an instant gas hot water system.

    • Associatedipromiseau @ iPromise Australia on 07/01/2025 - 20:31

      Yes. This replacement is eligible for the rebates.

    • sween64 on 07/01/2025 - 22:55

      Link

  • BBF on 07/01/2025 - 17:50
    -6

    Seems rather expensive given the huge rebate. Other vendors are offering FREE.

    • SlyCat on 07/01/2025 - 17:52

      Please share links to these other vendors

      • samehada on 07/01/2025 - 19:20

        There is no free upfront but any deal for upgrade from Gas to Heat Pump with more than $800 upfront is expensive.

        Anything that is more than $1000 upfront is kinda too much. You should shop around, there is plenty showing on Facebook if you browse heat pump upgrade.

    • Mortin on 07/01/2025 - 18:02

      Waiting for your link

      • Aminn on 07/01/2025 - 18:22

        Waiting

    • Freeza on 07/01/2025 - 18:33

      Waiting for the other vendors link!

    • TEER3X on 07/01/2025 - 19:38
      +1

      There's no free ones anymore.

      In Victoria, the cheapest is probably $699, but it's not a brand you can rely on.

      • Associatedipromiseau @ iPromise Australia on 07/01/2025 - 20:34

        Hot water upgrade in commercial premises can be free.

    • anthp on 08/01/2025 - 13:07

      This is definitely a case of getting what you pay for. Shoddy product or install will mean a very short lifespan.

  • Captain Hindsight on 07/01/2025 - 18:09
    +1

    Some feedback from a user of HP. hot water system from electric. I went from an off peak electric to heat pump under the deal in nsw for $299 installed (Bunnings sold the model I got for about $3k which is considered a budget model) so was a bargain. My total home electricity use halved the day we started using it but my bills did not as my heat pump could not run on the off peak system meaning higher rates at some times. It has a basic timer so it does not run during peak.

    Both had same capacity and sometimes we used all the stored hot water meaning both needed to heat up again. The off peak system heated up much faster the HP which gains 4 or 5 degrees an hour so it’s not just gas that is faster to heat. Overall happy though once I’d figured it out.

    • anthp on 08/01/2025 - 13:10

      Is the HP timer not adjustable to run at the off peak times?

      • Captain Hindsight on 08/01/2025 - 13:19

        it allows one on/off setting. My current plan is free electricity between 11-3 day and 8c kwh midnight to 6. Other times can be expensive with the worst after 2pm. So yes can set timer for nothing between 2-12pm but not to exclude mornings from 6.

  • progmaticman on 07/01/2025 - 18:14

    What about hydronic heating, 4 bedroom house with 8 radiators and two heated towel radiators? I assume you'd need a calculator to estimate pump capacity based on radiator volume, required temperature and hours of operation. Or just not viable with stored water?

    • Gonltruck on 07/01/2025 - 18:43
      +2

      There are plenty of companies replacing gas powered hydronic with heat pump. Join MEEH group on Facebook for more details

    • tephra on 07/01/2025 - 22:52

      I've been looking into this as well, but:

      a) heat pump replacements for gas hydronic boilers are $$$
      b) heat pump units have a lower max water temp, and when at that max temp are not overly efficient.

      for slab heating then go for it, but for radiator panels where the system expects a 70 or 80 degree rad inlet temp then you will probably have some cold nights in the middle of winter.

      at the moment its a not a good solution…. maybe your house is different…

  • BargainMe on 07/01/2025 - 18:15
    +4

    OP you should mention what the price is for each of the heat pumps mentioned on your site, which one do you get for $1199? At the moment this post just seems like an ad for your business.

  • ozzylow on 07/01/2025 - 18:29
    +2

    Anyone have information on similar rebates in NSW. Interested as I have solar installed already and want to take advantage of it as the feed in tariff is terrible now.

  • smokeymr on 07/01/2025 - 18:35
    +2

    To make sure I understand, are you offering a gas to istore for ~$1199?

  • gregsurname on 07/01/2025 - 18:40

    I'll stick with my 50-year-old, gravity-fed, electric hot water. Solid copper tank, so it will probably last forever.

    • samehada on 07/01/2025 - 19:25
      +4

      … And suck up with electricity usage with 2000W heating element.

    • JIMB0 on 07/01/2025 - 20:54

      I'm sticking with my 25 year old Rheem.

  • urahara on 07/01/2025 - 18:44
    +2

    Hot Water System Upgrade (after Rebate): Electric to Heat Pump ~$799
    Gas to Heat Pump ~$1,199
    Which brand ? What the specification of the system ? Warranty ?

    • Binchicken22 on 07/01/2025 - 19:29

      We need something to drain all the excess solar power in the middle of the day anyway.

  • bazzazz on 07/01/2025 - 19:22
    +8

    Household of 4 adults , My Gas system sh*t itself in December , Had to get one real quick , The Company I went with was really good as they helped me get one approved and Installed within 3 days. Out of pocket total $799. Ended up going with a Emerald unit 270Lt and I am never looking back.
    Currently my average daily cost is well under 40c per day and have never seen the unit under 60% capacity.
    The unit has a dedicated app. It's great to be able to monitor and see your daily usage /cost through the app.
    Have also connected my emerald interconnected smoke alarms to the app and can monitor and view the status of them all through the app while we are away ..
    Happy to share info if anyone wants to see screenshot of the app or the company I went with.

    • a1234my on 08/01/2025 - 10:54

      Thanks for helping 👍

  • DoctorCalculon on 07/01/2025 - 19:22
    +5

    Once the quote negotiation is over, we'll schedule your installation with a team of installers.

    Sounds like this mob doesn't have an in house team of installers, and offloading all jobs onto contractors.
    If things go south, will they take full responsibility?

  • team teri on 07/01/2025 - 19:27

    Nice pricing. Might have to wait for our state government here in WA to follow suit (not likely to ever happen, no matter which party is in power, thanks gas lobby!).

    I just got quoted $2800 for gas to iStore. Gas to Rinnai electric storage was quoted as $2200.

    I very much would prefer straight electric. 10 years warranty on the tank and basically nothing else that can break. Heat pump only comes with 5 years warranty. And I've got oodles of solar electricity that is going to waste every day. Might need to boost from the grid on 2 winter days a year, or just skip the shower on those days. So no savings for me in getting heat pump.

  • TEER3X on 07/01/2025 - 19:59
    +6

    Sorry, this deal isn't anything special. Unless you get an iStore unit (which you won't).

    Other retailers are offering the cheapo (emerald, etc) brands for the same or much less. Can easily get a heat pump for under $1,000 when switching from gas.

    Where's the deal?

    • JIMB0 on 07/01/2025 - 20:56

      Which ones are the good brands? I thought Emerald was well regarded on MEEH.

      • TEER3X on 07/01/2025 - 21:47
        +2

        iStore is probably the best budget brand.

        You only go up from there.

        A lot of these companies will be gone within 5 years and so will the cheap heat pump hot water systems.

        • samehada on 08/01/2025 - 14:07

          Istore is overrated and overpriced. Check their specs, charging high price and use R134A refrigerant instead of the more efficient refrigerant as R290 in Emerald.

          • smokeymr on 08/01/2025 - 14:25

            @samehada: The new istore uses R290

            • samehada on 08/01/2025 - 14:30

              @smokeymr: They (iStore) have been selling the R134A unit with high price last year and probably just changed recently.

    • stewy on 07/01/2025 - 22:08
      +3

      Agreed. Without any real details of what's on offer this is just a useless ad.

  • RagingAb3 on 07/01/2025 - 20:02

    My old electric hot water system is in a cupboard that is in my garage, very little ventilation just a high ceiling in there.
    Can these heat pump units work in there?

    • 0FoxGiven on 07/01/2025 - 20:13

      Can it work? Maybe if the space will fit the system.

      Is it a good idea? Maybe not as the anode may need to be replaced between 5-10years based on water conditions. You would need good clearance to pull that out.

    • sween64 on 07/01/2025 - 22:59
      +1

      You can get a split system: tank inside, heat pump outside, the pipe connecting the two can be up to 3m.

  • gentlekoala5906 on 07/01/2025 - 20:09

    I have a solar hot water system and it's the worst, takes forever to heat up, turn off the tap and it's cold again. 0/10 would not recommend. Is heat pump any better?

    • lgacb08 on 07/01/2025 - 20:19

      sound like your circulation pump is cooked.

    • bemybubble on 07/01/2025 - 20:49

      I’ve got a reclaim heat pump. It’s the best by far. Costs nothing to run

    • PleasureMachine on 08/01/2025 - 10:39

      Heat pump is much better…..the tech doesn't rely on solar to work. It just needs electrical power (whether it's from solar panels or the grid).

      It's very efficient. 1 unit of power produces 3-5 units of heat so 300-500% efficient (minus minor heat loss). And works at all hours of the day/night and typically down to very cold temps.

  • Wildesy on 07/01/2025 - 21:14

    What area do you cover?

    • Associatedipromiseau @ iPromise Australia on 07/01/2025 - 21:30

      Victoria state.

  • loksmack on 07/01/2025 - 21:45
    +1

    I’ve got a resistive electric hot water system. I’m interested in upgrading to heat pump, but also wary that these kinds of gov rebates often bring out cowboys and shitty products. Are there any online resources I can flick through to better educate myself on what to do?

    My controlled load costs like $70 a month. Guessing I’m looking at a couple of years payback period at a minimum?

    • noz on 07/01/2025 - 22:01

      Do you have solar, and if so, much excess solar? You could then put a relay on it and soak up that excess. Cheaper than heat pump. Or even if you don't have solar, there are electricity plans that have dirt cheap power at certain times.
      If not, then the iStore is a very good mid range heat pump brand. I'm not sure about the other brands myself.

    • PleasureMachine on 08/01/2025 - 10:42
      +1

      Have a look at MEEH (My Electric Efficient Home) group on facebook. Plenty of discussions/reviews on brands, hot-to-use, suppliers, installers, etc.

      I'll be going for a reclaim unit when our resistive unit carks it but there are other brands to consider.

  • creeps_bay on 07/01/2025 - 22:23

    With "replacement", do you guys take away the existing gas unit and solar boosted panels from the roof?

  • Mr x on 07/01/2025 - 22:45
    -1

    What a rip off! I dont get the greed from these companies taking advantage of the governments schemes and money, turning a good thing. Why are you charging $800-$1200 when others are charging close to nothing,

    https://australiangreensolution.com.au/
    https://60shades.com.au/
    https://ausprogroup.com.au/
    https://energymakeovers.com.au/
    https://glowgreen.com.au/
    https://timetosave.com.au/

    • samehada on 08/01/2025 - 03:18

      Don't talk nonsense, none of the one you listed charged nothing. In fact many of the one you listed are dodgy and run misleading ad.

      Some are intentionally run ad with $0 for the HWS with the * to pay for installation cost which they charged for $1000+

      Go and ask for the actual quote and report back.

  • kenny12341 on 07/01/2025 - 22:53
    +2

    Beware and shop around. I've had the worst time with a similar company (name and shaming them as Ausprogroup.com.au) who pretty much take advantage of these government rebates, zero after sales support and leaves you without hot water when things break down. Not saying this deal/company is the same but make sure you shop around. It's also important to know what water tank they'll supply you with as I've had nothing but trouble with heat pump water tanks. I was supplied with a Midea and it was a piece of junk and at that time I didn't know any better and it was the unit the company was pushing out and have regretted it since. I've been recommended brands like Sanden, Dux, Rinnai, Rheem etc although I don't have the knowledge on what one should go for since I've now gone back to my trusty gas unit. A quick search gives you this graph plotting the different brands based on price and 'performance' - https://www.solarchoice.net.au/wp-content/uploads/Hot-Water-…

    This company seems to be supplying the same generic/unreliable stuff that's same level as the Midea I got

    • sween64 on 07/01/2025 - 23:00

      Any tips on how to find a good installer?

      • kenny12341 on 07/01/2025 - 23:03
        +7

        I would say find a reliable local plumber, these companies are essentially just formed to take advantage of government rebates, make a pretty website and have a sales team, they source the cheapest tanks and subcontract to plumbers to install and pocket the rest. Find one that's not pushing a specific tank or product but will recommend and give options. The unit you get is just as important as the plumber doing the job… but these companies as someone mentioned above probably disappear as soon as the rebates dry up and you'll be left to sort out any issues with plumbers yourself

  • capslock janitor on 07/01/2025 - 23:28
    +2

    https://blog.rheem.com.au/blog/what-is-the-difference-betwee…

    we have a gas storage hot water system and i like it but recent issue is the water doesnt get very hot now, compared to previously it got scalding hot…:(

    • 0 0 0 on 08/01/2025 - 01:43
      +1

      New safety laws require installation of a temperature limiting device for faucets. In the olden days no such safety laws existed and unfortunately children and not so capable adults were burnt

    • PleasureMachine on 08/01/2025 - 10:44

      check your unit for a tempering valve….this can be adjusted. Plumber when installed probably set it to around 50-55 degrees.

  • flipfire on 08/01/2025 - 08:35
    +1

    So whats the typical price for a 270L iStore installed with and without rebates?

    The majority of businesses doing the HP rebate seems shady

  • mezje on 08/01/2025 - 08:50
    +1

    We swapped from a gravity gas hot water system in a 60s apartment to a Steibl Eltron unit and it was an amazing change. Bills dropped by circa 80% and it worked well.

    This post really doesn't have enough info to be a deal. The company looks suss like all the other VEU cash grabbers but the reviews on Google seem legit.

  • Gomo on 08/01/2025 - 10:27

    Need a deal for Qld ❤️

  • nicois on 08/01/2025 - 10:56
    +1

    I installed a haier heat pump here for $1500 (vic) after rebates, including installation and taking away the old gas unit. No regrets.
    Not only is it 400% efficient, but I have connected it to my solar inverter to boost to a higher temperature when there's excess solar production, then stop if there's contention. Which means when it's cold for days on end, I pay normally, but whenever there's some sun it makes the water as hot as possible, acting as a thermal battery.

    This is it topping up this morning: https://imgur.com/a/uxkVRQw

    It's worth considering whether you'll need a new circuit put in, if you're switching from gas. Units like mine draw 4 or 5 amps, unless I allow resistive heating, so it's sitting on a shared circuit. In general you'll be recommended to have a separate circuit put it.

    Another point to consider: if you wait until your current hot water system dies, you won't have the time to sort out any of these deals, and your spouse will get you to install whatever can be done quickly. So waiting until your current system fails is not necessarily going to get you onto a heat pump; it can take a few weeks to do the paperwork and arrange an install time.

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