This was posted 1 year 2 months 10 days ago, and might be an out-dated deal.

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NBN FTTN/FTTC to FTTP Upgrade: 100/20 $49.90/M, 250/25 $69.90/M, 1000/50 $89.90/M (for the First 6 Months) @ Tangerine

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NBN FTTN/FTTC to FTTP Upgrade: 100/20 $49.90/M, 250/25 $69.90/M, 1000/50 $89.90/M (for the First 6 Months) @ Tangerine
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Cashback
teatea on 11/09/2023 - 13:46 tangerinetelecom.com.au (5925 clicks)
Last edited 30/09/2023 - 12:04 by 2 other users

I'm planning to upgrade my NBN and had a look at old deals hoping for magic. This deal looks like it's extended https://www.ozbargain.com.au/node/772488

I've copied pasta from previous post and updated dates and links to T&Cs to reflect the changes

This discount is only for those upgrading from nbn FTTN to FTTP (100/20 or faster) or nbn FTTC to FTTP (250/25 or faster). Search for your address and if eligible for the nbn FTTP technology upgrade, the discounted plans will be displayed.

Plan Speed Price Price after 6 Months
Speedy FTTP 100/20 $49.90/M $89.90/M
Superspeedy FTTP 250/25 $69.90/M $109.90/M
Ultraspeedy FTTP 1000/50 $89.90/M $129.90/M

(Speedy FTTP plan only for customers upgrading from FTTN to FTTP.)

This offer provides eligible new and existing Tangerine customers with a $0 upgrade from a fibre to the node (FTTN) or fibre to the curb (FTTC) nbn® connection to a faster fibre to the premises (FTTP) nbn® connection, in combination with a discount of $40 a month off the Recommended Retail Price (RRP) of an eligible Tangerine nbn® plan for 6 months from the date of activation, where a customer meets the following eligibility criteria:
a. The customer must have an existing FTTN or FTTC service at an address that has been identified by NBN Co as being eligible for an upgrade to FTTP;
b. The customer must initiate an upgrade to their existing service from FTTN or FTTC to FTTP by ordering an eligible new Tangerine nbn® plan between 1 April 2023 and 29 September 31 December; and
c. The customer must complete the nbn® installation process for their FTTP service by 31 December 2023.

This offer is offered on a no fixed term contract. You are free to cancel at any time without charges. However, cancelling your service within the first 6 months forfeits any remaining discounted months.

Tangerine Fresh Fibre $40 Discount Terms and Conditions

This may stack with Bupa $15 off. https://www.ozbargain.com.au/node/787265. Thanks KH234.

Tangerine Bupa Member NBN Offer

Referral Links

Referral: random (112)

Both referrer and referee receive $25 for signing up to NBN offer.

Internet Broadband FTTC FTTN FTTP nbn

Related Stores

Tangerine Telecom
Tangerine Telecom

closed Comments

  • KH234 on 11/09/2023 - 13:52
    +9

    Use bupa code if you are customer to get extra $15 discount

    • Innoboii on 11/09/2023 - 16:48

      I think the offer is already expired as it was till august.

      • SithVicious on 12/09/2023 - 10:55

        I cant get the original FTTP upgrade, but thanks to you guys I was able to get the BUPA offer, i've just signed up yesterday and waiting on the transfer.

      • teatea on 13/09/2023 - 18:11

        They must have extended it as the T&C has been extended to reflect that (Ref to link provided). "This offer is only available to eligible Bupa members that are signing up to a new Tangerine nbn® service for the first time and checkout between 27/06/23 and 31/3/24"

  • cristtos on 11/09/2023 - 13:53

    Any idea if they offer fixed IPs? IPV6?

    • Stivo on 11/09/2023 - 14:01
      +1

      Their website says they offer a "sticky IP address" what ever that means.

      • MasterScythe on 11/09/2023 - 14:07
        +3

        Im with them. It means it wont change unless it NEEDS to; ive had 4 changes in 3 years, which for me is managable. You can also pay for true static if you need last i checked.

    • ggbhai on 24/09/2023 - 16:20
      +1

      Nope, they don't. It sucks, I have a specific need for ipv6 for my homelab and they don't.. c'mon.. its 2023!!!

      https://www.tangerinetelecom.com.au/help/does-tangerine-supp…

  • teacherer on 11/09/2023 - 13:59
    +12

    Beware, tangerine/nbn Co stuffed my upgrade up.
    Long story but After 12 weeks I went to leaptel and they had it done within 2 weeks.

    • ce5himm on 11/09/2023 - 14:04
      +6

      +1 for leaptel.

      • closed on 11/09/2023 - 22:47
        +1

        also with leaptel, great internet and customer service

      • Be careful on 12/09/2023 - 05:44
        +1

        Agree lesptel. Low ping in Melb, advertised speeds and fast good customer service

    • adspiv78 on 11/09/2023 - 21:50
      +1

      I had the same experience!

    • ONEMariachi on 12/09/2023 - 06:42
      +2

      What did they stuff up?

    • dottjt on 18/09/2023 - 15:11

      Personally have had a very average experience with Leaptel, looking to go with someone else

      • teacherer on 18/09/2023 - 15:29

        Come to mention it, I've had heaps of recent drop outs and slowdowns. Both wifi and Ethernet.

        • dottjt on 18/09/2023 - 16:00

          Yeah, the consistency in speeds/service isn't very good. But I get the sense that every single internet company sucks. Either they start out good, or they become bad. Or they're just bad.

  • I Smell Pennies on 11/09/2023 - 14:07
    +6

    They take so long to activate your NBN connection. Avoid!!!!!!

    • bluemagicwind on 11/09/2023 - 14:08
      +1

      mine was fine. they activated connection within 1 day. i guess its depend on location and your current ISP provider

      • I Smell Pennies on 11/09/2023 - 14:12
        +3

        Mine was 2 days with Tangerine. Superloop took 30 mins

        • pizzaguy on 11/09/2023 - 14:31
          +2

          Mine was 2 days with Tangerine.

          Call me spoiled, but I haven't experienced such a long switch in years.

          30 mins is what I'd expect these days and what I've previously experienced with different providers at my current place.

          • SimAus007 on 11/09/2023 - 15:46

            @pizzaguy: Yep, it's all manually activated by their staff, most other providers have automated systems for this, making it active within a few minutes.
            Not that this has to be a bad thing, unless you want a connection immediately.

        • easylife on 11/09/2023 - 21:57

          If it's done in 2 days they're not working hard enough!

          • capslock janitor on 12/09/2023 - 08:57

            @easylife: USERNAME CHECKS OUT

          • USER DC on 16/09/2023 - 17:44

            @easylife: Mine was no connection within 8-12 days, so I asked them to cancel and refund me, move on to another provider (belong) who connected me within 3 days.

  • abs898 on 11/09/2023 - 14:07

    If the upgrade requires you to be liaising with the telco, avoid tangerine. You would want the upgrade to go through one of the mood Aussie customer services one like Aussie broadband, mate or leaptel.

    • ozbinz on 11/09/2023 - 20:30
      +2

      Today is day six of not having access to my Aussie broadband internet. There was an outrage, and then somehow my 100/20 mb connection was linked with someone else’s nbn box.

      I’ve been calling Aussiebb everyday. They make me go through the usual steps, restart router , reset nbn box, connect computer directly to the nbn box, then offer me a nbn technician appointment. An hour later so get a message saying your appointment is cancelled, as my internet seems to be working based on the MyAussie broadband tests. Whoever is using my internet account is averaging 30 gb a day, and I can’t do a thing.
      The only helpful advice Aussiebb has given me so far, is that if I cancel my account, then any chance of nbn looking into the matter is gone. I had to give proof of my address and now have to take half a day off for whichever day nbn chooses to come to my doorstep. I didn’t need to take leave when they bungled up the connection, but that’s how the dice rolls.

      • ozbinz on 11/09/2023 - 20:31
        +2

        They have a term for this. It’s called a misjump. Though I could not find any reference to this in the nbn website.

      • CauseNEffect on 12/09/2023 - 03:11
        +3

        Provide them with a photo of the mac address on the black NBN ntd box in your place.

        It's unique and confirms whats your connection. They can fix it from there.

        • ozbinz on 12/09/2023 - 10:38

          I'll do that. Thanks!

      • Hirolol on 12/09/2023 - 07:40

        It’s not abb fault you were misjumped.
        They are doing everything they can to fix it
        Good luck getting it sorted with some other provider, bar Leaptel and couple others.

        • ozbinz on 12/09/2023 - 10:38

          Thanks.
          When I had to insist on providing the mac code a third time to Aussie BB, and ask them not to cancel my fault for the fourth time without bothering to talk to me, I did wonder if I might put some blame upon AussieBB, but perhaps I am being too unfair to them, since they are clearly better than other providers according to others on this forum :)

  • dts88 on 11/09/2023 - 14:16

    i have zero issue when upgrading from FTTN —> FTTP

    4 months since joining them. No issue.

    • mkowarkski on 12/09/2023 - 11:24

      Yea, me too. very cheap for 100/20 and FTTP :)

  • PeppaCat on 11/09/2023 - 14:17

    zero issue when upgrading from FTTN —> FTTP

    Internet speed is good.

    • [Deactivated] on 11/09/2023 - 14:49
      +22

      So weird that you and dts88 commented an almost identical first line a minute apart lol

      • PeppaCat on 11/09/2023 - 16:22
        +10

        I just copied his to save some typing

  • taki on 11/09/2023 - 14:18

    If you are lucky to get the upgrade. In The Grand Pde, Brighton Le Sands they bypassed residents & only applied to restaurants (same have no clue of the changes)

  • keepsmiling on 11/09/2023 - 14:19

    Tangerine vs TPG - any comparison?

    • cloudy on 11/09/2023 - 16:08
      +1

      I guess the comment below was meant for you

  • radicalvin on 11/09/2023 - 14:21
    +13

    See above, Tangerine has one of the worst customer service and most useless technicians ever. Stuffed up my connection was unable to fix in 3 weeks, ended up going with TPG

    • ozbargainer88 on 11/09/2023 - 15:32
      +17

      Oof must be bad if TPG was the backup option

      • Gorby on 11/09/2023 - 19:05
        +9

        Back in the bad old ADSL days TPG installed my internet in the WRONG STATE and didn't fix it for months.
        Never, ever, ever again.

  • josephjr on 11/09/2023 - 14:22

    Took me 5 days to connect, was a nighmare. Try not to connect near the weekend, they're service support are not online.

  • Boxcuttahz on 11/09/2023 - 14:24

    Hi guys, need to switch from iinet wireless broadband. Thinking of Aussie broadband, leaptel, or tangerine. Seems like Aussie is the best at the moment but any thoughts? Just need a 50mbps

    • jv on 11/09/2023 - 15:23
      +4

      Seems like Aussie is the best at the moment but any thoughts?

      Nah, maybe 2 years ago it was.

      • Boxcuttahz on 11/09/2023 - 19:00
        +1

        Hi jv thanks for that, care to shed some light as why? I am able to get fttc with them and any information would be helpful please

        • jv on 11/09/2023 - 19:57

          care to shed some light as why?

          Not much difference in speed these days between the top 5, so ABB is not that good value.
          People say they have better service, but I've never had to call my ISP about anything for years, except a small billing issue when I changed plans and they were fine. I'm currently with More Telecom.

          • Boxcuttahz on 11/09/2023 - 21:00

            @jv: Thanks jv I guess easy enough to switch seeming there's no lock in contract. I'll check out more telecomm as well

            • jv on 11/09/2023 - 21:11

              @Boxcuttahz:

              I'll check out more telecomm as well

              More Telecom have 30% off for 12 months if you are a CBA customer.

              • Boxcuttahz on 11/09/2023 - 23:15

                @jv: Thanks jv, just saw that as well very good contender ☺

      • capslock janitor on 12/09/2023 - 09:00

        No obnoxious bolding my friend? Goodmorning

    • ESEMCE on 11/09/2023 - 15:41
      +3

      Recommend Leaptel

      • SimAus007 on 11/09/2023 - 15:52
        +3

        I've contacted Leaptel 3 times in the last 6 months I've been with them, only waited less than a minute to speak with someone each time and they fixed my concerns immediately.
        All local reps I think.
        Reminds me of Aussie BB, but at a better price, until they get bigger and up the fees, but I am okay with that, not hard changing on the NBN :)

  • musicinbed69 on 11/09/2023 - 14:34
    +1

    what in the hell is the point of fibre optic on 50mbps upload? Did we lay cables for 50Mbps?

    • JarrodRebecchie on 11/09/2023 - 15:04

      It's all about future capability, and the ISP giving customers what they want. If you want a fatter upload, ask Tangerine (or another provider) if they can augment to 75, or 100.

  • hrcdan on 11/09/2023 - 14:35
    +1

    The 1000/50 plan never gets close to that speed at any time of the day & only rarely gets above 600 download for me, was a smooth upgrade and still good value for 6mths

    • sunnymel on 11/09/2023 - 15:30

      Same experience with Superloop

      • ajkaos on 12/09/2023 - 18:34

        I get 940Mbs on superloop most of the time on a slow day/peak periods maybe 860Mbs.

    • abs898 on 11/09/2023 - 16:02

      I am on unitis private network, shit customer service but great speed. Sits at about 750-800

    • ozmian on 11/09/2023 - 16:38
      +2

      I run a speedtest server on the nas every 3 hours https://imgur.com/a/aA0Rkwg and nearly always sits above 900 and just below 50. not saying yours does.. just sharing my experience. 9pm is peak most nights (netflix everyone, i guess?) where it'll sometimes be in the 8xx but just eye ball scrolling this month, probably 95% seem to be 9xx and a few rows with 8xx. 643 and 756 is the only two under 800 i can see out of 90 odd rows.

      • hrcdan on 11/09/2023 - 19:40

        Yeah, I should have clarified, I am a shift worker and have tested many times of the day multiple times and only had >600 twice over last few months, I know individual results can vary, might look into regular speedtest on nas too

  • povertytrap on 11/09/2023 - 14:37

    What plan is best value for 4 household users? Would 250/25 be good enough?

    • the frost on 11/09/2023 - 14:39
      +8

      Really depends on what each person is doing.

      Start at a smaller plan like 50Mbps. If it's not enough, upgrade to the next plan, and repeat until it's enough. Don't pay for what you don't need.

      • povertytrap on 11/09/2023 - 14:42

        Thanks

        • JarrodRebecchie on 11/09/2023 - 15:07
          +4

          100/40 here, in a house of three adults, two work from home, and stream at least one 4K show/movie a night. I also thrash Gamepass, and having games come down the pipe at a decent rate helps. As soon as FTTP arrives I'm switching to a 250/x connection.

          • jv on 11/09/2023 - 20:03
            +1

            @JarrodRebecchie:

            As soon as FTTP arrives I'm switching to a 250/x connection.

            Then you'll drop your upload speed…

            • JarrodRebecchie on 12/09/2023 - 20:41

              @jv: Not necessarily.

              • jv on 12/09/2023 - 20:42

                @JarrodRebecchie:

                Not necessarily.

                Who has plans that don't ?

                • JarrodRebecchie on 12/09/2023 - 20:50

                  @jv: Aussie Broadband

                  • jv on 12/09/2023 - 20:58

                    @JarrodRebecchie:

                    Aussie Broadband

                    $209 per month…. 🤣🤣🤣

                    Hand in your OzBargain licence.

                    • JarrodRebecchie on 12/09/2023 - 21:09

                      @jv: That price is correct right now, and a 1000/50 is cheaper, but I anticipate that 250 price will change.

                      Plus, you asked, I found it.

    • jv on 11/09/2023 - 20:00

      Would 250/25 be good enough?

      Should be, that's what I'm on and never have an issue…

      This is my current speed right now during peak…

      PING 2 ms
      DOWNLOAD 257.95 Mbps
      UPLOAD 23.22 Mbps

    • Realest-Whale on 12/09/2023 - 13:17
      +1

      Depending on what your household is doing, a 50Mbps plan with an SQM-enabled router may give you a more affordable, overall better experience than upgrading to a faster plan.

      The TL;DR is that SQM enables latency-sensitive applications to have their internet served first, which for gaming/video-calls is what reduces lag/stuttering when other people are watching movies/downloading large files. For more info you can check out this link from Bufferbloat.net.

      • CoronavirusVaccine on 26/09/2023 - 23:48
        +1

        +1 for SQM for "overall better experience than upgrading to a faster plan."

        Which router/platform do you guys use to make use of SQM? And how easy/hard do you find the configuration process?

        Personally I found it took some effort to understand the concepts and even more time to try to configure. fq_codel and cake have so many parameters I never felt confident I am doing it right. And different platforms expose different levels of configuration. Likely because I am running noob-unfriendly Mikrotik RouterOS. ….keen to hear about SQM on other platforms.

  • ozstig on 11/09/2023 - 14:51
    +8

    Switched from Superloop to these guys. Terrible experience. Drop outs every evening at same time. Support had no interest in rectifying so went back to Superloop and no problems since.

    • revivor on 11/09/2023 - 15:49
      +1

      I'm with Tangerine. Just upgraded to FTTP with them from Superloop and it took me 3mths but not their fault, NBN stuffed up the install out the kerb as they had to come replace a fibre splitter on the street.
      Anyways, speed wise it's about 10Mbps lower than what I usually get with ABB or Superloop. But Tangerine 100/20 for $49 is a no brainer for 6mths!

    • OnlyFans on 11/09/2023 - 19:19

      I had the same experience. Terrible speeds during peak times for me.

      • abs898 on 11/09/2023 - 20:35

        Must be horrying running only fans on their internet 😂

  • RefusdClassification on 11/09/2023 - 14:59
    +9

    These prices are what the NBN should be, everyday. Instead the greedy NBNCo is constantly lobbying to raise prices and steal more of people's money.

    A 1000/50 plan is ridiculous; so assymetrical as to just be ADSL on amphetamines. Australia deserves better than this. Albo, do something useful and make the NBN faster and more affordable like in Europe and NZ, instead of just another greedy machine. If our rollout had of been conducting like in New Zealand, things would be so much better for us computer users. Is there anything Australia can do right? I am losing faith in my country of birth.

    • BROKENKEYBOARD on 11/09/2023 - 16:02
      +4

      Probably blame the LNP for this. FTTN and HFC jacked the costs of everything up, even FTTC was ridiculously stupid by having 99% fiber but capping the connection with a bit of copper.

      • ESEMCE on 11/09/2023 - 16:11
        -5

        The one shit part of NBN you can't blame on the LNP is the cost.
        It was always designed to be this way.
        Blame them for FttN, FttC and HFC sure (and yeah, this has probably added some additional cost), but it was always going to be pricey.

        • BROKENKEYBOARD on 11/09/2023 - 16:57

          It's more than just "some additional cost", it's probably going to exceed 50% more.

        • OriginalDan on 11/09/2023 - 18:32

          "In 2013, the (liberal) government said the hybrid technology model would mean the NBN could be completed for A$29 billion by 2019, The true cost of the NBN rollout has now exceeded A$57 billion, and will likely be about A$70 billion by the time the FTTP upgrade is rolled out to some 93 percent of premises later this decade (hopefully)."

          vote labor…

          • shreav on 12/09/2023 - 06:09

            @OriginalDan: It still infuriates me that at the time one of the remarks by the LNP (and some fellow aussies, including people I know) was that we don’t need that much bandwidth.

            Some of those people went on whinge about not being able to have stable YouTube streams at decent quality.

          • CookieJacker31 on 12/09/2023 - 07:45
            +1

            @OriginalDan: It's way more complex than that. Rudd went to 2007 election promising to upgrade the network for just $4B. Then changed to NBN and it was about $20ish, then $30vsomething billions, then $40b something but then that was excluding a bunch of other costs etc. Then satellite and fixed wireless blowouts happened. And fttp installation unsurprisingly didn't get much cheaper to install like some predicted.

            The LNP **cked it with crap technology but it was never going to cheap and the cost blowouts are just standard government project blowouts. They all underestimate to get the project up.

    • Gorby on 11/09/2023 - 19:08
      +1

      NBN isn't greedy by choice, they are mandated to recover the cost of the network build (essentially, there's more to it than that). There's a lot of complex maths that goes into how they set prices, but it's not "greed" per se.

  • eecchhoo on 11/09/2023 - 15:05

    Switched from exetel fttn to Tangerine in WA, all went smoothly and performance has been good.
    Just a note, even your modem has resync after switch offer, wait until Tangerine tell you it’s done, as I found they need to put you into the correct ip address range.

  • ESEMCE on 11/09/2023 - 15:09
    +4

    Adding my negative experience to the pile of complaints above.
    Yes they're uber-cheap, and yes, you may be one of the lucky ones who experiences no issues and never has to deal with Tangerine's "if it's not on my decision tree then I have no idea, but I'll close out your query as if it's fixed" technical support.

    No way I can recommend something as complex as transitioning your FttN to FttP through them. That's just asking for trouble!

  • ChatCPT on 11/09/2023 - 15:14

    AMazing timing - i have been researching NBN yesterday and found these guys and the reviews were crazy good and prices better than the rest
    Now taht Ozbargain has certified it I am getting on!! like donkey kong

  • jjj123 on 11/09/2023 - 15:15

    how long i need to stay for the 100/20 speed? before i down grade to 50/20

    • jv on 11/09/2023 - 15:24
      -1

      If you're lucky, they might downgrade you to 50/20 as soon as you connect.

    • Idontknowwhy on 11/09/2023 - 20:05

      I think 12 months, something like a $200 fee if before (can’t remember where I read this)

      Edit: see stivos comment below

      • jv on 11/09/2023 - 23:38

        Most ISPs waive this because NBN don't actually charge it.

  • Stivo on 11/09/2023 - 15:15

    Its misleading with the no lock in contact line - If you upgrade to FTTP you will need to stay on that plan for 12 months.

    "The installation of the new FTTP service is $0. However, there are several terms you should be aware of:
    If your original service was FTTN, the new minimum speed tier is 100/40 for at least 12 months.
    If your original service was FTTC, the new minimum speed tier is 250/25 for at least 12 months.
    If you cancel the new FTTP service or reduce the plan below the minimum plans listed above, a $180 early exit fee will apply."

    • jv on 11/09/2023 - 15:25
      +1

      The last one is only if NBN charge the fee, which they don't

    • DemocracyManifest on 11/09/2023 - 15:27

      That wasn’t in the initial deal

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