Moved to Forum: Original Link
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
Squeaky wheel gets the grease
Still have the payment pending in PayPal, lol
Same, don't think anyone got properly "canceled"
They are happy to reissue it for $1749.
Once they sort out how many they have left… it's a mess from what I can tell
Item page has been taken down on both website and eBay store
saw a few on facebook market already
1001% they are ozb haha
Everyone on here echoing the sentiment of "don't harass the chats for your monitor" and "dont let them know about it". And turns out that was the one way to get a monitor
Maybe being a Karen is the way to get things done in life
I don't think the Muzeeb trick was being a karen, it wasn't complaining or begging for it to be honoured - it was just a trick to progress the order to the next stage taking advantage of the sales reps lack of knowledge about the situation
agree i think when we order actually system stops them (maybe below cost price?) but then when internal staffs change the address or do something and reprocess, system allows it because it thinks well someone has look at this so this order must be legit, lets send it out
hoooray
Yep I don't understand why people whinging.
Those who didn't live chat would not have had their orders delivered anyway. It's not like those who went on live chat "stole" or jumped the queue and prevented those who didn't live chat from getting the monitors.
A lot of users here took to the sentiment that this was like a zoo for them for entertainment, and 0 people would get this monitor.
Nice to see them proven wrong, that kind of arrogance and ridicule is a disgusting part of this group.
It's not called OzSlightlyBelowRRP
The ones who took entertainment in anticipated canceled orders were a few individuals that probably didn’t order. The group that didn’t want to hassle the chat weren’t the toxic ones
Thanks @icyidentity for the awesome post and @Equator Tree for the confirmation solution, worked at treat had my orders finally arrived today. You both deserve a commendation for you work to secure us the deal of the decade.
Also for those wondering I didn't deal with Muzeeb either
https://files.ozbargain.com.au/upload/157993/98309/307222456…
I need to stop looking at this thread, lol
I need to call the suicide hotline every time I do
Cleaned up. Selling one?
Have always wanted one of those cockpit command centre setups, so hoping I can fit all three on my desk
This is why we should contact Dell and complain to get them to charge the difference for those that received the monitors otherwise it’d just be unfair. Anyways I have made my complaint.
Let’s all do our bit and complain to Dell then people like this will hopefully get hit by the undercharged. http://www.gumtree.com.au/s-ad/1301491810?utm_campaign=socia…
Why? How does this affect you? Just being jealous?
AFAIK they can’t charge the customer more once the transaction is complete
Not that I’d wish something like that on anyone
I missed out, it sucks. But nothing can be done about it now and hoping bad on those lucky enough to score one isn’t going to help anyone
Best to just move on
Let them be happy. And let us be happy seeing them happy.
Scalpers, the worst kind of people.
@Jaduqimon: Scalping reffers specficially to the selling of something for a profit because it was puchased at a price or quantity unobtainable by others anymore.
@thedean: Ok. I typically think scalping is buying up available stock and selling for higher price than RRP.
There you go. 38" of toxicity.
My god
WTf how did you get 3
.3 seperate orders or just one
The product was on pricing error. Our customer care team has access to it now. I would suggest you to contact our customer care department, they would be able to assist you better in this regards. You can call them on AU 1300 655 533 NZ 800 941 128 Monday–Friday: 10 a.m.–7 p.m. email [email protected]
I wonder if anyone has contacted customer care and got it reissued. I highly doubt it though, cause I'm sure all of Dell is aware of the pricing error by now
I’m gonna need Muzeeb’s personal number
I actually got Muzeeb on the live chat recently, he's just following the same script the rest of the agents are saying
Order has been auto-cancelled. They are not willing to do anything about it.
Customer care told me they don't have access and to contact Sales.
Best Dell would do for me was the price on the website, but not that one
We missed the deal of the decade.
Wonder if the OP managed to get one…
Wondering the same.
as of now ozb has 2419 user and 6898 guests - not one work for Dell? come on we want a closure, tell us the real story, son!
Not sure what are hoping to hear. From following the comments: There was a price error. The orders weren’t confirmed due to a failsafe in the system. Talking to staff could manually push the order through. The official Dell stance was that all orders were to be canceled. No more orders will be approved beyond this point. The Dell bureaucracy was too slow to catch the orders that were pushed through. They can’t do anything about completed orders.
Congrats to everyone who managed to score one (or more). May you have many years of enjoyment out of this great bargain!
I blame mujeeb for this fiasco. 😜
lawl
Tbh this ruined it for me. I don’t think I will ever be able to justify buying this monitor knowing I didn’t get it for $250 ;(
This! It must be some stupid tribal thing deep in our psyche :D :D
I have got an odd tracking number in aupost app. It shows "shipping information received 14 Dec", sender is E-COMMERCE. Estimated delivery is 15 Dec.
I hope Dell has shipped the monitor through a time machine.
It's a glitched Samsung tracking number unfortunately
I haven't purchased anything from Samsung recently. Does Samsung use startrack as well?
Yes they do
congrats to those who got one!
unfortunately I ordered mine on company account (accidentally). as a Dell partner of course I have access to premium support, and could have pushed the order through, but I didn't want to affect my company relationship with Dell :)
life is too short! some things are just not worth it :)
Guys we got ourselves a new muzeeb right here for the next price error
Hello shabaka
hey mate :)
I know this is dead now but I just received an email from Dell regarding a support request I sent in. It addressed none of my questions however one part of the dodgy email I found amusing
"Our internal escalations as well as ACCC/Fair Trading/Other legal authorities has been notified of this and the only resolution at the moment is to have the IRN canceled"
Dell basically trying to dissuade customers from reporting them to ACCC etc. Like "hey we have self reported to our regulatory watchdog so you dont have to lol"
Yeah Dell it's not your responsibility to try prevent people making complaints should they choose to do so.
ACCC don't act on complaints from individuals either
for most states it is dept of fair trading and the likes. but those jokers are pretty useless.
Ultrawide arrived. Another to the collection. Now I'll have to see how it compares to my current Dell.
Wow.. didnt expect you to join this kind of price error deals. So you did the chat like others?
I join in on price error deals and at the same time don't be an entitled brat demanding compensation for price errors. I talked to muzeeb.
Wow 10 salty neggers. Enjoy missing out on the monitor haha
@RSmith: Well let's see. If people want more or they're jealous they'll neg this comment. If they don't they won't.
Realistically, what are these normally reduced to? I ordered one but cancelled it about a year ago.. from memory was around the 1500$ mark…
$1750 I think.
thank you! Definitely a better price than the outrageous RRP.
$250 is clearly the deal of the century but $2500 is ludicrous.
Is anyone still waiting for this to be properly canceled? My order is still pending on PayPal and still says received on the Dell site
Yes, still saying as received on Dell, no cancellation email, but payment is not pending (on Amex, not on PayPal).
Sill pending in PayPal, but the pending charge is gone from my CC.
I think they're going to just leave it in that state. I don't know if the pending charge in PayPal affects anything, if you want it gone you could try their support, I'm just going to leave it as is.
Any deals on a 27-30 inch gaming monitor in the <$500 price range?
How's everyone holding up?
I thought I will never get over this trauma, but Optus has made me forget all about it. So credit where credit is due… Thanks Optus.
Still salty I didn't get the deal :) what annoys me most is that Dell actually honoured orders and left most of us without :(
I thought it’s because some ozbargainers got their orders pushed through again manually, otherwise they would have been cancelled?
Yeah that's my point. Why did they honour orders that were manually pushed through but not the other ones?
Why did they honour orders that were manually pushed through but not the other ones?
They are too big, it is not that easy to find them in the system to cancel.
@superforever: What? They can’t just do it with automated system, like finding orders paid at that price and cancel instantly?
Seeing though people got the deal, this should be moved back to a ‘deal’ so OP can the get the credit/internet points he is due.
Op wants internet points
Surely they would've got a clean sweep in the monthly deal stats - most clicks, most votes, most comments
yep. a lot of people said it was 'deal of the decade' yet no kudos and moved to forum post.
How much did the Op earn for the click throughs
Does anyone know why the AW3821DW hasn't been put up on the Dell website again? Can't even get it on Ebay or Amazon either.
Lol usually ships in 1-2 months, c'mon Amazon
Dell cancelled all the orders, they should have a lot of stock.
I think because we scored them all and drained them dry.
The comments are to much of 27 pages,anyone call story short ?
Some people got the monitor delivered.
Muzeeb aka MS Paint
@Muzeeb
I didn't get a notification. Hmmm
everyone got the order cancelled (or something), but some contacted support saying they needed their address changed (or something) which re-activated the order, they ended up getting their monitors.
dell caught on, but not before some people managed to get it.
muzeeb was one of the support staff that helped people fix the "problem with their order"
The reissued orders idea sounded like pie in the sky, obvious professionals at work haha