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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
My order is still showing as received, never got a cancellation email, I haven't and I probably wont contacted support either, just playing the long game lol.
I’m in the same boat, I might try give them a call tomorrow to change address
Actually changing address or shipping elsewhere in the hopes the order will be processed?
For those that have their orders still as received and never being cancelled. Dell has a script that stops orders from going to confirmed if they are under a set price, to stop price errors occurring and charging people only to refund the money. The only way to bypass this is to have a sales person enter the order as it bypasses the script, but this method is gone now as none of the sales people will assist you with it.
Specifically the sales people CANT assist you with it because the product doesn't exist on the store.
This is why the product was removed from the dell store front.
The rumor is that Dell don't have a process that can effectively deal with the scale of the mistake so as a stop gap to prevent any orders being confirmed and processed they've revoked the item from the store page and it will stay that way until they've remediated the issue.
The growing problem they're facing is that people have money that HAS been charged or has been placed on "pending" as in allocated from debt accounts and inaccessible but not actually sent to Dell and their customer base haven't been told when they should expect this money to clear.
Leading to a ton of support calls and chats that end in
"Yes the product had pricing error which resulted in cancellation. It cannot be charged again as the product itself is not available anymore. So, We do not have access to the order. I request you to drop an email to customer care team. You can call them on AU 1300 655 533 NZ 800 941 128 Monday–Friday: 10 a.m.–7 p.m. email [email protected]"
Every time I chat to someone on Dell, they’re saying the same message as above. I called the number that they gave and customer care team are reading a script saying basically no, you’ve to place a new order blah blah. If you say yes to transfer to sales team, they’ll just hang up your call.
Until Dell sort this mess up and improve their handling of this poorly managed situation, I won’t be giving Dell my support and sales
I too won't be giving Dell my money if they refuse to process a 90%-off price error on one of their most expensive consumer grade monitors. They're being simply unreasonable
@fleetfeather: I know right?!?
I plan to stamp my feet really really hard and cry into my pillow like….like… ALOT.
I might even go to Officeworks and knock over some Dell display monitors to really bring my point home…
Startrack slow today… cmon!
Same here. 'Out for delivery' all day but nothing yet
Opened the box up and its a curved 38" picture of Muzeeb
anyone have a link that they used for dell live chat
everyone that get the monitor, please setup gofunding website to help muzeeb… im sure you can spare $1-3 each
Can confirm that live chat/call don’t work anymore.
Everyone who has missed it should just move on.
And congrats to those who have received it - can you guys stop posting it and giving everyone false hope.
Called the customer care. Cant believe the operator was driving during the call. How is this possible?
For everyone who thought moving it manually to Confirmed/In Production on the chat with Muzeeb wouldn't work, I'm sorry to say:
https://files.ozbargain.com.au/upload/304328/98291/image.jpg
Happy days, bad luck to everyone who missed out. Can safely say i've achieved the hall of fame deal
show us your triple 38" curve setup accessing ozbargain website~ :)
Is that sitting on a Jetstar mat?
would you be kind enough to share how did your Startrack / Auspost tracking ID look like?
Startrack tracking ID should have SCSZ prefix
Can confirm
I think it is my turn to post this and also officially thank the OP @icyidentity for the post and @Equator Tree as the first to share the order re-issue trick…
I received mine this morning:
https://files.ozbargain.com.au/upload/41247/98280/20220920_1…
Hopefully by the end of today or tomorrow everyone that managed to get the order re-issued should receive their orders.
FYI, I didn't talk to Muzeeb 😃
so you do chat and say please reissue? thats it ?
exactly as what I have shared on the forum (refer to my earlier comments)…
After receiving the email cancellation, i didn't call or chat to Dell again… just simply accepted my fate then yesterday I received an SMS with tracking info…
oh this one by user Thunder something:
Chat Transcript:
( 7m 50s ) Dell Advisor - ***: Hi Thunder-Wombat
( 8m 3s ) Thunder-Wombat: Hi ***, I hope youre well
( 8m 8s ) Thunder-Wombat: Was hoping you could please assist me. I am hoping to update my address on order AU2008-************
( 8m 22s ) Thunder-Wombat: Was hoping you could assist with reissuing the order or something so I can update the address?
( 8m 24s ) Dell Advisor - ***: Sure
( 8m 29s ) Dell Advisor - ***: Please allow me few minutes
( 9m 53s ) Thunder-Wombat: Thanks ***
( 11m 43s ) Dell Advisor - ***: Thank you for staying connected
( 12m 4s ) Dell Advisor - ***: I have emailed you a quote Thunder-Wombat . Could you please review and let me know if all the details are correct so that we can reprocess it
Chat Transcript: ( 7m 50s ) Dell Advisor - ***: Hi Thunder-Wombat
Just tried Creceda, can't help "I'm unable to access the order which is on pricing error. "
After receiving the email cancellation, i didn't call or chat to Dell again… just simply accepted my fate then yesterday I received an SMS with tracking info…
So you didn't chat with Muzeeb still received it? Don't give us hope :(
@superforever: Just because I didn't chat with Muzeeb doesn't mean I didn't chat with anyone to re-issue the order.
@meong: But you said this
i didn't call or chat to Dell again… just simply accepted my fate then yesterday I received an SMS with tracking info…
Did you pay using PayPal or directly via CC?
we need the mods to put up a poll for who got it/didnt get it etc
im just sad that we lost the deal votes as it is now converted to a forum post…
we need the mods to put up a poll for who got it/didnt get it etc
Also chat with Muzeed or didn't chat at all
I'm so jealous I didn't get the chance to reissue my order in time. What's the chances I can get it reissued now?
0
Wonder what will happen if we wait for the monitor to come back on the website and then try the chat/address change
Orders are now cancelled in their system.
Mine is still as recieved + I never got the email on the weekend. Is my order just lost in the void forever then?
I think they would just say it’s been cancelled, I never got the email and rang them but showing up cancelled for them. Still showing received for me.
Mine is received as well. When I chatted with sales yesterday they told me order has been cancelled. You can try asking for an update.
@RSmith: I might just wait and see when it goes back up on their shop if I can get lucky. Nothing to lose, I’m in the endgame here
I also got the cancelation email but shows up as received on the Dell website. I have no idea what Dell is doing to fix this tbh
This might just be me, but this doesn't seem fair if they shipped people's orders because they asked to just change the payment method or address. It should be first come first serve, honor all of them or cancel all of them.
hahah "fair"
its nothing more than poorly setup backends
Not everyone that went to chat got there’s, so doing the “work” doesn’t always mean you’ll get “rewarded”
what a joke
I was number 5 in the queue that night after waiting 2 hours to get my address updated but then my phone screen locked and it kicked me out of the queue. ffs
Those who got it enjoy!
Ngl little jealous haha. I was still asleep :/
I wonder how many who got theirs actually enjoy it or just quickly flip it off for a big profit instead!
This one would sting for those whos are still sitting in Received. I feel for you.
Currently typing on my new ultrawide baby
I'm guessing address change method no longer works over phone?
its over.
Yes. Even calling and letting them know that others have received their orders only results in them fishing for those IRN's/order numbers presumably to try and recover them from yous lol
Wow, happy for you mate. Those hypocrites must be crying like a baby right now. Enjoy~
gooone
Spoke to chat and they confirmed it’s a price error. The correct price is $1749 and all orders will be cancelled. My order was stuck in “received” when I spoke to them. Congrats all who received theirs!
Price error? I wouldn't have known
The correct price was $249.01 for all those who changed address.
Anyone want an LG ultragear 27 1440p? xD
sure i'll take it at a price error rate
Spoke with live chat about the pending payments, they said it will take 5-7 business days for the order to be removed
Waiting for those who got the monitor to get their $249 refunded anyway lol, wouldn't be surprised considering Dell's backend…
Haha will let you know. That would defintely make it a hall of fame deal
But no one who got their monitor has posted a pic with proof like their username next to box or todays newspaper
Iam Not trying to flame or insinuate .. just sharing
https://files.ozbargain.com.au/upload/203080/98297/a299db07-…
Jelly, but nonetheless, congrats. :-)
Made this account during 2016, and waited 6 years to solely hunt this JUICY bargain.
If only the date of this post was 15/09/2022
technically 15th in the US
Username huntbargain1509 checks out
Anyways happy for you and enjoy. Please let me know of the 2028 price errors
Dayum. Now you just need a price error for a new phone screen.
Now you need to find a bargain for a new iPhone.
Anyone put on ebay yet?
Shipping would be a killa. Box is absolutely massive
Thank goodness the deal got cancelled. I saved $250 this month. Yup the grapes are now sour!😂
Seems like the party is over. Can't wait to see how many negs will be on the next dell deal, and congrats to those who got it
Can't wait to see how many negs will be on the next dell deal,
Already have, first time dealbot didn't post it.
https://www.ebay.com.au/e/coupon-offers/20-off-dell-storewid…
It brings it down to their rotating sale price, nowhere near eofy pricing
Dealbot probs just want the toxicity to die down before he posts. Probs the next rotation.
We all know what the comments will be like once a Dell post gets made.
Posted on BAM though
BAM?
Damn some got delivered noice.
This thread is now locked - Go enjoy your lives
Congrats to all of you who received it. Cheers.
Something is slowly in transit reaching the other end of the country for me. 50/50 it's the monitor. Hopefully I was blessed by muzeeb.
Nice user dp Clear haha.
Also did you receive any shipping notification or talk to Muzeeb prior?
Both. Shipping to Tassie is slow af so I'll see next week if I hit the jackpot.
The thing is I already use a Dell ultrawide at work so I figure I'll just stack it above if I do. So much Ozbargain on one screen.
Mines just stuck on order received and can't click anything. No mention of cancellation
Am I wrong to feel annoyed by this outcome? While under no circumstances did I expect to purchase for this price. To find out that they honoured those who got onto the chats and not those who patiently waited? It shouldnt be a lottery system. Sales and purchasing goods are done through good business, not through a casino
Yeah, kicking myself because I felt it wasn’t right to try spam the support chat. Turns out those who did get rewarded. Doesn’t feel great to miss out
yeah me too i was on the chat queue at like 10pm? but then too tired and get bored
Maybe we should get Dell to charge the price difference for those that received their monitors to make it fair.
That will go down well!
I'm happy for those that got it, but I've learnt my lesson, next time I won't hesitate to hassle them to try and get pushed through.
There was also the chance that getting reissued would make them tall poppies and make their orders easier to cancel.
@BargainsGrabber: I got bounced around by a few different people.
Last call was with someone who i could not undersyand at all, but seemed to have all the information.
Sadly he bounced me to the generic 1300 number so im giving up haha.
Will try yolo email them now.