Moved to Forum: Original Link
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
Dell: You're not worthy.
( 6m 2s ) Dell Advisor - Gyanita: I understand that the product was on sale and due to error it was cancelled, Our team is working on it and you will get an update in 24hrs
When was this?? After the cancellation email?
Yup
There is a glimmer of hope
The original webpage and pricing has not been lost: archive.org
Unless your order is marked as shipped, there's no legal leg to stand on:
3.2 Your order is an offer to buy the Product(s) the subject of your order. Dell may send you an Order Confirmation to acknowledge receipt of your order, however Dell does not accept your order until you receive notice from Dell that the Product(s) you have ordered has shipped. source
Their hasty "pricing error" email with footer "Internal Use - Confidential" is a marketing flop. It's not too late for a store coupon offer to save some face in this PR sh!tstorm…
Even if it's shipped, the company can claim back as long as the effort of claiming back does not cost you money (as in they pay for their own courier to do so).
But in most cases if they already accidentally ship it, usually they won't be bothered reclaiming it…
Would anyone be willing to represent OzBargain on ACA? I know Tracey is gone, well sort-of, she made a comeback with the happenings of the queen.
Maybe somebody here who has a sympathetic story… I could write to them and say that I was recently scammed by a Lebanese conman builder who performed shonky renovations and had a miracle aging pill he didn't want me to see. I installed hidden cameras which revealed that the builder is fat. After all this, all my child wanted was a Alienware 38" monitor for $249.01 but now Dell/Muzeeb let us down in the most un-Australian way.
I was recently scammed by a Lebanese conman builder who performed shonky renovations
Irish might be more believable.
Muzeeb did his best. The one who truely let us down was Joseph.
but now Dell/Muzeeb let us down in the most un-Australian way.
Price errors are covered by consumer law and don't have to be honoured. That's not un-Australian. It is Australian.
Which particular consumer law are you referring to?
Make sure you include a video of yourself rolling and crying on the floor. It's more attention grabing and viral worthy to see an adult act like a child, than a child acting like a child.
Bargainers, we need to storm their online chat tomorrow.
Lol everyone on this site are just a bunch of (profanity) idiots mad about not getting a price error
Not everyone. Most expected cancellation on this price error and laughed it off. Just a few of them are idiots.
Are you associated with Dell? If yes, please tick the associated checkbox.
https://www.productreview.com.au/reviews/7fecfb8f-5c51-5420-…
Nope. I have bought a few Dell monitors from past OzBargain deals, and appreciate them. I just think a few members are being ridiculous.
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care
Make a complaint.
Write the complaint on a piece of paper, rip it up and recycle.
Who is Eddie?
From Fluidtek?
If this was Fluidtek then Eddie would say how he's buddies with the cops, point to the certificate on the wall and then kick you out. Dell needs a Fast Eddie for all the turds abusing them in email and chat.
He’s an expert
Sad to see some people lacks of self-respect for this thread. It’s fun to jump on the bandwagon and hopefully waiting for the lottery but that’s it. Dell doesn’t have to honour the orders and they did so deal with it. Why being so pathetic blackmailing the company with bad reviews, etc? If the amount of orders is fewer, we might all get it. I bet there are a lot of people who ordered >2 or using multiple accounts, they are the one should be hated by the others not Dell.
Why being so pathetic blackmailing the company with bad reviews, etc?
Correct. Shouldn't be done. However, the company doesn't have much good reviews to begin with and a few more bad reviews won't hurt their reputation.
I think people knew it was a price error and were expecting some sort of a freebie or a discount voucher to make up for the mistake. Dell could have easily sold the monitor for cost price + 10% profit + postage and handling.
As I have said on the early part of this thread. There are too many desperate Cs in here. Really desperate like a parasite. Imagine. Can't really move on.
Hmm I noticed the AW3821DW page is still broken and the Dell chat is still not available. I wonder if there will be any further correspondence sent today?
Move on people.
wow you some of you guys are absolutely genuine toxic arseholes giving a one star review on productreview because dell made a obvious pricing error. Seriously some of you really need to take a long hard look at yourselves and go outside and touch grass.
absolutely toxic
absolutely genuine toxic arseholes
Mr. Harvey calls them Professionals.
Hit close to home did I?
It's a genuine response and yes you're a complete an utter loser at life if you go around giving one star reviews and abusing a online retailer because you didn't get a $2000 monitor for $200 from a very obvious pricing mistake.
I stand by my comment, if you did this you're a complete arsehole as both a person and at life. Add me to your block list because I never want to ever interact with these people. And I sincerely hope Dell blocks every single nut job that did this and sent in abusive emails from ever purchasing anything from them again. Alternatively put them on a list and charge a arsehole fee of +50% over retail.
In terms of your comment however you need to get a grip on reality.
And I stand by my comments that:
a) such insults would generally result in a ban
b) it is hypocritical to on one hand accuse people of being toxic and at the same time be using insulting names
These toxic people would be the first to loot and kill everyone when an apocalypse happen. Judging this by looking at the way they behave when didn't got a gaming display for cheap dirt $250
All the butthurt people in here could have considered buying the 32" Xiaomi ultrawide for $428 and it is still a great product: https://www.ozbargain.com.au/node/724382
Out of stock.
So I called my Dell account manager about this today. He said that he's glad he's not in the department that has to handle this shitshow. He did however mention that a lot of OzBargainers have been sending in abuse. Disgusting behaviour.
He did however mention that a lot of OzBargainers have been sending in abuse
Do the people sign off on their abusive emails as an ozbargainer?
It's a big mystery where all these orders came from isn't it?
… and 100% of them came from ozbargain. Right?
@RSmith: Nah but a good majority did. So it's fair to assume that a good portion of those hurling abuse are from OzBargain? Especially considering the comments many have already made in these 23 pages of comments.
Plenty of other deals previously have had the same thing happen. This community can be super toxic when it comes to price errors and small business freebies getting exploited. The fact that people defend this behaviour is even worse.
@Clear: A couple of users are definitely from OZB. Some accounts on the productreview site had both similar usernames and comments to what was posted on Ozb.
This community can be super toxic when it comes to price errors and small business freebies getting exploited
Also, this community can be quite myopic when criticising companies. Anything by HN is usually looked down upon and if they make a mistake, then all hell breaks loose. No one defends them like some are doing for Dell.
@RSmith: Defending them against abuse that others are encouraging. Big difference between complaining and abusing.
not sure what they're expecting making people wait 2 days before cancelling, such a slow response
Maybe accolades according to some.
So that's grounds to hurl abuse at other people? Because you're not getting a price error.
i'm not excusing bad behavior, but its only expected imo
its like you take a candy away from a baby, you expect it to just stay there and be happy
@abctoz: Has it occurred to you why it may have taken 2 days for the email? Time to consider the options of proceeding or cancelling. So how long of a wait does abuse become expected? Or maybe I should ask RSmith who encourages it.
@Clear: I am not justifying any abuse… my position regarding abusing employees is the same as yours… shouldn't take place.
@Clear: the why is irrelevant, they're a business they should understand this, all that matters is the response and the way it was delivered
again I never endorse abuse, I'm just saying they should be prepared for the eventuality
I guess you get what you deserve….
Ah so Dell deserve abuse because they're not honouring a price error?
Not abuse, but certainly complaints.
@TheCandyMan2020: Oh yeah that's different. It's fair to complain that it was a price error and the response was slow. It's also fair for them not honour the price error. Abuse on the other hand is never ok.
I guess the negative feedback from the speed and management of a price error is a good checks and balance process.
They should build a automatic process that prevents publishing of prices below a % of GP to their portal without manual review / escalation. A 2fa process if you will.
They don't deserve abuse, but people expect better for such a large globally managed company.
Also a 2 day response for such an unprofessional email is ridiculous. Dell could have made many many more steps to avoid frustrating people, but they didn't.
That lands on Dell.
Do you think that cancellation email on Sunday will be the last we hear?
I didn't expect the orders to go through but was hoping for 'whoops our bad, here's a code to make it up for you' or something but after that email I'm thinking that could be the end of it
Compensation would require high level discussions, so it's entirely possible that they are weighing up those options. Obvious pros and cons for offering compensation or not. If I was in upper management and saw the abuse in email/live chat etc. I'd straight up reject any offers of compensation.
Guess we wait and see
They've obviously already taken a hit on top of that vitriol, warehouse would've been a shitshow on Friday and they've had people working over the weekend to get that email out. Hopefuly they at least get some sales out of it, I know I hadn't thought about a 38" monitor before but now I have
Still no cancellation email, but I’m preparing for the eventual fact that my dream of viewing OzBargain on a 38” curved monitor won’t materialise soon.
What has happened to this community?
Firstly, I missed out on this 'deal' by about 1 hour when no more orders were been taken, I won't lie, I was gutted!
Still, I was excited to see if Dell would honour this, but we've all been here before and these genuine price errors are seldom honoured (It's why most companies have a clause in their T&Cs about it).
Seeing Dell's review board plastered with heaps of 1-star reviews because it wasn't honoured is pretty disgusting and disappointing to see.
Be a better person.
Uncovering that a few long term members with a lot of deals are some of the worst of this community it seems.
lets be real and not pretend that dell really care about their review site, or that it will make any difference to their business.
I work for a company with over 2000 employees, and brand reputation (namely trust) is hugely important. Product Review is a site our marketing team frequently looks at and even tailors socials posts towards. They definitely care even with the decision they've made (albeit the company I'm at maintains a near 5 star average). I'm not defending Dell in the slightest btw. In fact I'm kinda hoping they do a backpedal and honour this just to see how those who ripped into them for a price error (not the first or last we'll see) would react.
I know Miele for example often contact people who leave bad reviews and offer to resolve their complaints in return for removing the bad review….
It's gives ozbargain a bad name imo. I don't mention anything about ozb irl incase people think I'm that type.
Its funny to see how entitled someone gets with these blatant price error deals.
Doubt Dell cares about their online reviews but its more telling on someone that went to the effort of creating an account to leave a bad review just because the deal wasn't honoured lol
https://www.productreview.com.au/listings/dell-australia
https://www.productreview.com.au/listings/lenovo
same thing with lenovo so i think 1 star is pretty normal
Wow, I didn't know OzBargain is rated so low (2.8 stars). Must be those sore losers who did not get their price error deals negging this website too, not just negging the sellers.
If you cared to read the 1 star reviews, most are about the other users and mods.
Publicity stunt… as it says towards the end of the video.
We all know which Ozbargin member is the angry guy!!
Where's my cancellation email?
Imminently coming, just like mine, I am still yet to receive mine.
I think mod should close this endless and pointless discussion off.
Let’s move on guys.
dirtyhen is Joseph confirmed
Price error threads usually become forum posts, but looks like the mods have hit the snooze button on this one.
I have officially taken Muzeeb off my Christmas card list.
He doesn't celebrate Christmas, so it would have been offensive to send him a card.
I never expected to get the pricing error honored.
But it is interesting to me just how broken this process has been.
A pricing error stays up for ~ an hour
A significant enough number of people order it that Dell consider not honoring the price to be the more sensible business option than the wave of good PR from nerds that will talk incessantly about their great deal.
An email goes out asking people to reach out if they have any questions, with no information on how to send Dell questions.
The email address used doesn't accept email and responds with a Bounce-back
If you contact the support number on the order page for your order that is still active they'll tell you it's a sales issue and they can't help.
So far I haven't found a sales person that can help either and the support agent I spoke to was unable or unwilling to put me in-contact with someone who could assist.
At this point in time I still have an active order and money allocated in my purchasing method to a pending order from Dell.
No matter what side of this deal you're on I think we can all agree Dell really need to have a serious discussion internally about how bad their error handling processes are.
2 days to send out any kind of confirmation is pretty poor form.
Not leaving any support number is poor form.
Not leaving alternative purchase options is poor form.
Not cancelling the payment for order(s) is poor form.
Not having your support line able to support a customer is really poor form.
Lol how dare you. You’re such a bully.
100% excellent points
Given they chose to contact buyers via email, surely they should provide an email to reply to. It wouldn't be hard to set one up temporarily, get the flood of complaints, deal with them and then close the email.
Suggestions include:
[email protected]
[email protected]
[email protected]
The second point is the one that sticks out to me.
It's particularly bad faith to claim you're open to feedback while not having any channel to provide feedback.
While I'm sure this is just incompetence, that isn't something that Dell should just accept internally.
The pricing error isn't much of an issue, it happens, however all the processes surrounding customer experience when something goes wrong need pretty serious review.
It seems like they're just winging it, which for a company the size of Dell is absolutely not going to meet customer expectation, which they probably don't care too much about as the majority of their business is enterprise. But at the same time why have a customer experience team if they're not effective ?
It's also crazy to me that there's seemingly no process for passing a support request from one team to another when a given team can't support a customer. lodging a ticket and getting back to the customer is pretty standard.
More than that, how do they not have processes to prevent publishing of such low prices to their production environment.
If you have automation to prevent orders being processed below a certain GP% (as one person here suggested they did), then why not have that process to prevent batch pricing being pushed down to the website?
People play out like Dell is the victim here, but there must be some serious inertia to change internally at Dell if they can make this mistake many times (and be fined in Taiwan), and yet still continue to make it?
Are we now as consumers supposed to assess if a deal is reasonable every time before we make a purchase on the Dell website now?
Dell obviously doesn't deserve the abuse, and the community is a little obsessed, but Dell obviously have an issue they need to address here, not us as consumers.
I've spent the last 2 hours (literally) on Dell phone support. It's the first time i've called (wanted to know what's going on with my order of 1 monitor).
The person I spoke with said that the internal team are still discussing what to do with the orders that came in on friday, and that they'll be getting back to people who ordered once they've made that decision. My guess is sometime today.
I also received the cancellation email like the rest of you did over the weekend. Hold the line folks. This show aint over yet.
So why did we receive cancelation emails if they haven't even decided yet? It seems like they've already made their decision
Cancelled but no store credit/coupon?! We are very very disappointed Dell.