Available to everyone as an apology for being useless.
Claim your $50 discount on Qantas-operated return flights in the Qantas App.
Includes 12 month extension on your FF status. Enjoy.
Complimentary Qantas Frequent Flyer membership.
Outlined here. Available via Qantas website.
https://www.smh.com.au/business/companies/qantas-offers-cust…
These comments are gold!
Im flying to LA in a week and a half, wonder how I get these lounge passes?
Slowly and painfully.
I just put one for sale on the forum for $20 if you need it
Where do you find this? I can’t see where it’s listed? Thanks
Beg and grovel like the rest of us.
How generous. Meanwhile tickets will jump in price to account for it.
Yep, nothing in this world is free. Especially with Qantas.
Qantas has hired Jack.
Thought Qantas hired Joyce
Yup, bloody useless team. Cancelled my booking and after more than 8 weeks haven’t got my refund as promised on Qantas website.
4 months waiting and counting. Different staff told different time when I will get the refund.
Do I have to report to the police that Qantas stole my money?🤔
Just take them to your state's small claims tribunal. I did it with Fisher and Paykel. The matter went straight to a hearing since it was a relatively small amount and they paid up a day before the hearing was to occur.
Thanks. I’ll Google it where I can take my case to some kind of ombudsman
Try credit card charge back.
I cancelled two times in last 12months. Both couldn’t get my refunds for a long time then I reached out to PayPal/credit card bank. Sent them the cancel confirmation and got my money back
Awesome, so Qantas' incompetent Mindpearl call centre in Manila re-ticketed my flights to Europe and erroneously downgraded me from first to economy, then I wasted a week on hold and being hung-up on only to be all but called a liar. BTW, I have my original first class tickets but Qantas are unable to receive email attachments and don't respond to emails anyway, so they will never acknowledge their errors. Now I get $50 compensation and Mr Joyce condescendingly comments there were "good reasons" behind the poor service. Likewise, there are "good reasons" why I will not be flying Qantas again as this is just one of many horrific experiences I have had with Qantas in the last year. The only way to correct a Qantas' error is to cancel and book again. NB. Other airlines are not having these problems, nor are they still blaming Covid every chance they get. Amazed My Joyce still has a job after the irreparable brand damage he has overseen.
That’s nothing new though. Qantas for many years has downgraded people from higher classes and completely refused any compensation.
I had the same experience, I had a business + first trip with QF and JAL and the call centre in south africa cancelled it when I actually wanted to cancel a different flight I had booked
Just clicked on this deal for the banter in the comments, I wasn't disappointed.
If only I could be that optimistic about my next Qantas experience…..
Qantas 2022 public relations:
I've switched airlines (when possible).
classic move. just blame it on everyone else / industry issue
when clearly you look at other airlines and they dont have this issue
some do, but its not an industry wide one
easily one of the worse company's this year. need more than just 50 dollars etc to make me fly with them anytime soon.
No words to explain. NEG
I have qantas points to use points not to pay. F ur 50
Frequent flyer points expiring is bs too, get f**ck*d
Not hard to earn 1 point in an 18 month period…
You just need to earn a single point. Go create an account at Kogan, link to your FF Qantas account a d buy a Sim card from Kogan for like $2. Done.
Still waiting for my lounge refunds since May, because the lounge wasn't open.
Reported 3 times, still no refund.
Also spent 2 hours on hold trying to get somebody to talk to, then hung up.
How about refunding the $3k you owe me first!
• Frequent Flyers offered $50 towards a return flight from Australia or New Zealand
So it looks like an international return flight, $50 just evaporates away into the ticket price then. What a joke.
$50 on an international ticket wow. Thats basically the CC surcharge with the price of flights atm
Not sure, I think it just covers all Aus and NZ flights, but not originating from other overseas countries. Will wait until full terms and conditions come out
Covers domestic flights too.
So much hate for Qantas..
They are the national carrier!
….and?
I think it was an observation. They are a national carrier yet treat you like you bought a $5 ticket on ryanair.
ah indeed I read it wrong
Lame marketing stunt
Very unclear on how you claim this $50, and I have an existing flight as well!
Dog shit service, dog shit CEO. Its a pity that Qantas went from being the nation's pride to its disgrace
Why the positive review but
accidentally clicked it and it won't let me unclick for some reason
you can revoke from votes section uptop
Would have been better to give everyone $50 worth of points
Qantas are grubs. They gave everyone flight credits during Covid then when you go to use them, they make you use a special link, and they increase the price 50%
(profanity) this company!
Over 8 hours on the phone for a refund! (not exaggerated at all)
They unilaterally rebooked my return Melbourne to Tokyo flight as a return Melbourne to Sydney flight in an attempt to steal my money, giving me only about 72 hours to refund it or get charged. (At the same price as an international flight - $2000)
Over 4 months for them to give me MY money back which is a free loan to them.
Absolute disgusting and in my opinion blatantly illegal conduct. The ACCC needs to take them to town. I strongly urge anyone who has had a bad experience to complain to the ACCC and aviation watchdog with evidence. It's the only way anything will be done.
Qantas is awful god forbid you need to speak to a human. 5 + hours wait times on phones, I just hung up after that. Not even one instance either, multiple times…
Compare that to Fiji Airways, someone picks up on the second ring, have had to call them a few times and wait times literally less than 2 mins each time.
Their calling waiting has improved since then.
Had a flight from Rome to Perth then Perth to Brisbane that I booked in March of this year. Perth to Brisbane flight got cancelled and was offered a replacement flight the day before (which I wouldn't be able to take, since I would still be in the air flying from Rome). Took 2 weeks for Qantas to sort this out.
Have a booking from Brisbane to Melbourne which Qantas changed three times. Still waiting for the change in flight to be ticketed. I've called twice and they told me it is ticketed by a different department and they will requeue it for ticketing. A week has passed and still no ticket.
Also needed to call to book a ticket from Qatar (as you can't book it yourself through their website). They insisted I would not be charged the 'reward assistance fee' for booking over the phone given I couldn't do it myself, yet they have taken 7700 points for this.
Crap deal
First thing I thought of when I saw this on tv was, what about the non FF members? They had to endure the crap service too. Classist rubbish. And I have FF membership.
Is this a deal i.a.w the rules?
lost all the points during covid time last year. Emailed and called them, no reply. My flight was cancelled back in 2020. Still no refund.. how can I trust this company at all
How did you lose all your points?
Stuck I oversee for 18 months
You can retrieve all your points back. Just call up Qantas and they can reinstate your points if you can earn 2500pts within six months. It's even got it's own post here: https://www.executivetraveller.com/how-to-get-back-expired-o…
@nightelves: Tried to call them. No answer. Emailed them , no reply . Facebook messenger, only messages sent. I don’t know what to do.
That’s why I don’t have any hope for this company.
I personally haven't used Qantas in 5 years & will attempt to never fly Qantas again, only doing so in an emergency & with no other option available. On two occasions I had issues with Qantas flights while overseas & on both occasions Qantas customer service was so poor I can not justify using their services again. When away from home, especially while overseas I want to know when things inevitably go wrong the airline will do it's best to help you out of that situation. Especially when the situation is caused as a result of that airlines actions (or inactions). When purchasing a product I value price, quality & customer service, Qantas proves time & again customer service is not a priority & they view the relationship with customers as a one way street. They'll happy take your money, smile when you walk past than activity avoid tricky situations in they hope they will just go away. From reading the post on this thread & various other forums, it looks like nothing's changed in the past five years since I've last used there services.
Love how it's an unlisted/private video too, don't worry it will get views eventually and the comments section will spill over with all the unhappy customers :p
I wish I could see the number of Dislikes on that video right now
Yeah you can. Just take the number of likes and multiply it by one billion. That's the amount of dislikes
This is such BS Qantas. The $50 is not a gift it’s a bribe. Only valid if you spend more money on a return flight not even a one way!! And extending status is also BS. They should extend status credits so everyone has another year to level up if they want to. They must employ some stupid PR and marketing folks.
They are extending status credits as well. But there are roll over limits, Silver can only roll 100 SC for example.
Better than nothing.
I can't see anything about the "other perks" on the App.
eg: Extending FF status
Where did you see this?
If Qantas really want to win back public favour they need to sack the a$$hole CEO
So silver members keep their status for 12m, and Gold/Plat/PlatOne gets demoted as usual by the sounds of it??
lol
anyone aware when the extra rewards seat will be released?
did the specify how many extra rewards seat? They probably added one extra seat per month lol
Why don't they use the $50 to hire more staff!!!
Still owed $1200 from a mistake THEY made. Promised refund months ago, still waiting.
How is this not criminal? I don't want a trucking $50 voucher, I just want the money owed to me!
Journo's aren't holding this company to account. They buy the publicity angle, but don't run a story on how much they owe customers on promised refunds.
Try and call them, go on! See how long it takes.
I WILL NEVER FLY WITH QANTAS AGAIN!
Neg x infinity!!!!
Would you ever fly Jetstar again?
Terrible service
Not terrible. It is nasty
They still owe me $3,000 AUD after ~3 months.
I can't get through the call centre (6+ hour holds).
Alan Joyce needs the boot.
Would your bank step in and force a refund?
Unforunately not… I paid with points as well so it's a real black hole situation.
Ah damn. That’s a real ‘never f&@ing fly with Qantas again moment’ hope you eventually get your money and points back.
same boat, lost about 100k points and $600.
Emailed them because their phones at the time were an 8+ hour wait.
Took them 8 months to reply. Replied to their email. Got another reply 6 months later saying it's now 12 months past the scheduled flight date so I am no longer entitled to a refund lol And they get our tax money to get bailed out
@sauce2k6: WTF! Can they do that? I know when I called, they credit the points back pretty quickly but the credits did take it's time.
@nightelves: Probably can't do that but who can I complain to? lol Calling them at the time I was on hold for 3 hours before I hung up. They disabled their live chat. Tried contacting through social media. Only two replies I got was via email
Two boots?
What the hell is the point of saying sorry and offering (token) compensation when the bloody problems STILL EXIST. Idiocy at its greatest.
How are fees that high with awards booking?!
Lol can't even login to the Qantas app, or their website either.
The troubles never end.
The App is shit, it never has any of my upcoming flights when I login, I have to add them manually
This is how you DDOS yourself…
who gets lounge invitation? all QFF members?
Gold and above.
Can't even log in.
Just pathetic.
So it's not just me? I'm trying to find out information about an upcoming flight and can't get into the website at all… let alone find out any information from the social media or otherwise about their website being down…
Was able to login an hour earlier, but not now.
Ozbargained?
I was able to log in yesterday but not today.
I think their "Where Can I Go" button is broken as well, and has been all weekend.
Qantas is the worst thing to happen to Australia.
flown 4 long haul flights in last 8 months & they all were crap.
I am flying SYD-BKK end of September, scared with all these negative comments.
You lose a year off your life every time you book with qantas