One day promo: $2 for 2 months on selected home internet plans. Shows up for NBN 50/20, 100/20, 250/25. Future connection date can be set between 10/05/2022 and 04/06/2022.
250/25 is only available on FTTP and HFC.
Also included:
Telstra Smart Modem 3 included for use with plan.
For new customers. Monthly discount ends early if you change plans. If you leave within 24 months, simply return your modem or pay $200 non-return fee. Plan prices may change.
Made an appointment with store online. Turned up. Guy knew what to do, processed return in a couple of minutes, took modem, gave reference number. Done.
Did you have to return the modem in its box? I can't find the Ethernet cable they gave me 🤔
Did you churn before returning modem?
I was thinking to return the modem before churning out.
If you return the modem first,they might cancel the connection immediately which might cause issues with your churn if you are not on FTTP
Yeah I had issue with Telstra too. They didn’t activate Nbn but modem was working on 4g(still is). They told me around 3-4 times that it will be activated in 1-2 days but since then told me that the order had technical issues. I raised the complaint and their complain manager called me, apologised and said that it will be sorted soonest. After few days, I received message that the order was cancelled, lol. Since then modem is running on 4g fine and it has been 1.5 months already. No communication from Telstra regarding modem so I am keeping it lol
I had a bad experience with cancelling . Went to store to return modem , 30 min minimum wait I didn't have. Already tried to return via chat. They said go to store.
Went back to chat and they said I don't need to return the modem and account was all settled.
Waiting to see if I get charged…! Got screenshots .
I'm about to cancel (churn) my service tomorrow- did they charge you for the modem or you get to keep it?
got 150k points from all this from clueless telstra reps
yay
Haha well done! 150k would be worth three hassle of constantly chasing up
Nice. Same, except only 100k total. I got the drone and some battery banks.
how? I only got 50K :(
We contacted support to give us the points, since they weren't given automatically. The reason for this is that until very recently, Telstra did not mark the order as complete, even if it was activated, unless you plugged in the modem, so "they can run a few tests." You're only given points automatically when the order is complete.
Has anyone managed to cancel and not get hit by $199 modem fee (despite returning the modem?). I am about to cancel mine so would love to hear more.
They told me that there would be an email for further instruction on how to return. Well, nothing until now so I just keep the modem.
Did you cancel online first? I went into store wanting to cancel but they took so long to look up my order I felt bad if he did it for nothing 😂 still got a month left anyway
I haven't cancelled my service yet - so not 100% sure. But the Telstra online rep says they can cancel your service on the day for you.
You need to post the smart modem to the address below
You may pack the modem along with any accessories/box received at point of sale.
Attention the package to : Telstra ECR
Address the package to : Reply Paid 6046, Chullora, NSW 1405
Kindly ensure a return address and your Telstra billing account number are clearly marked on the package. If sending the package via registered post, you may include the receipt for postage cost into the package (so you can be reimbursed at a later date)
I cancelled today and the online rep said I had nothing more to pay and I didn't need to return the modem (router).
Very confused but I took a screen shot and went on my merry way.
Is the cancellation effective immediately? My plan ends on 31st July. I am wondering when should I start cancellation process?
Oh what I did was churn to Origin and on the day the churn occured (which was today), Telstra automatically sent me an email saying my service was no longer active.
In fact when I messaged chat to cancel and enquire about any futher amounts to pay, they said "your account is no longer active", sounds pretty automatic to me.
Churned to Exetel - no email from Telstra, but the Internet service no longer appears in My Telstra and the only upcoming bill is for mobile services (no $199 charge for the modem). Will keep an eye out, but until I see any instruction, I'll just keep the modem boxed up and in the cupboard ready to go if need be (don't really want to keep it, but won't bother returning it if I don't have to).
Actually… there's is an Internet Cancellation Order in my orders list which claims to take up to 24 hours to complete. This may trigger some kind of contract termination bill or something. Will update as it's fulfilled.
Cancellation order has been processed… no $200 charge on my account, no instructions on returning the modem, just a "We're sorry to see you go, and no further action is required."
It's pretty sad really - if they'd just priced their NBN services reasonably, I'd use them. I don't need free months, or more hardware to throw into the junk cupboard. This is what happens though when KPIs drive campaigns (ie. quantity of new customers) rather than a true business strategy aligned to P&L.
Maybe they've finally cleaned up their process compared to the earlier comments about having to chase them up through chat to finalise the disconnection and full cost bills.
What connection do you have and how's the experience with Exetel? I need to port out of Telstra in the next 2 weeks.
Same here, thinking of More but someone saying they were billed full amount and no 30% discount.
I hate to chase up if that were true.
Damn - was looking to cut over to More as a CBA customer once my 6 months with Exetel were up (though, based on my current experience, I would first give Exetel an opportunity to extend the offer before blindly churning)
HFC and was on 250Mbps with Telstra but was always going to drop back to 100 which I have with Exetel. So far… really happy. Churned within an hour, 102Mbps evening speeds - no complaints!
I just switched to Exetel as well from this deal. Submitted the request at 10am yesterday and lost internet at 10:10am (luckily the 4G still worked on the Telstra modem). No log in details by noon so rang Exetel and they sent them through and that I would get an activation notification when completed. Set up my old modem with the login details. Nothing at 2pm so rang them again and they manually activated the service then it worked fine.
So far so good, same speeds as before. Had a couple of drop outs this morning but all working fine now.
Then contacted Telstra to cancel and they informed me to send the modem back to them using a reply-paid address.
My next payment now says $1 instead of $140. I wonder if they will still refund me $139? Probably not, but it would be funny if they did. Telstra doing Telstra things.
Tried returning the router today at the Telstra store and got told it's an hour wait. Guess I'm keeping this paperweight.
ebay it
Disconnected when I woke up this morning and reconnected with another ISP without issues. Bill invoice for the $140 was scheduled to be charged through credit card direct debit today but looks like it hasn't gone through so that's a relief. Email received from Telstra about the disconnection and leaving them yadda yadda, nothing about returning the modem. Not that I was using it anyway or need it now and it doesn't look like it's selling for that much anyway on gumtree and FB marketplace. Seem to remember reading an earlier comment about it being worth 100 or 150. Didn't contact them beforehand through chat or anything so it looks like they've sorted their system out wrt the billing and disconnecting?
Churned over to Exetel about a week ago - the upcoming bill for the $140 next month and all services have disappeared from my Telstra Account and no email/messages about returning the Modem.
If that is actually the end of it (fingers crossed) than this was an awesome deal and worth the bit of stuffing around - saved $100 on NBN bills over the 2 months and gained a paperweight modem and $200 headphones and a pile of Boost SIMs with the points :)
which headphones did you get? Also update us if anything comes up for that modem, in the same boat ;)
No contact about the modem either after moving over to Origin (free month). Fingers crossed it stays that way!
I am about to move to Origin (free month) as well late this week. did you have to call Telstra or was it automatic cancellation after origin take over?
Origin was excellent when I was with them for internet. Planning to go back after Telstra deal is ended.
Automatic cancellation - had a SMS and email sent from Telstra to confirm disconnection.
thanks.
How did you get the free month?
They offered a free month but I think that might have ended on June 30. Aussie Broadband and Dodo still have an ongoing free month offer though afaik just search on here and you should be able to find them.
What date did you move away?
I got some good outcome on this so far.
I signed up to be connected on 20th May, but my profile didn't "fully" activate till 16th June since I didn't connect their modem and used mine instead.
My profile is showing that I started on 16th June 1st month and 16th July as 2nd month, so I got 26 days of free internet from Telstra hahaha
Now to work on how to get my 50k points.
I considered myself lucky because they actually sent me a letter in my mail saying that if I don't contact them to confirm if I'm connected or not, they will cancel my service.
nice! my modem has been connected, and i'm now into my 3rd month, without a fully activated service. so i guess 2 free months so far….
Oh wow, nice work
How long did it take you to get your points after being connected?
@Homr: Oh damn!
I ended up contacting them, they did the thing mentioned by some on here where they pretend they don't know about the promotion. Now they've raised some escalation to look into it. Still waiting on the points though.
Mine one doesn't seem automatic. Disconnected last night to More. Still can see the service in My Telstra app and future bill still exists
Are you on FTTP?
Fttn
I've changed a week ago and the service is still active, I changed to prepaid card so they couldn't charge me, after speaking to help twice they still won't cancel and just told me to wait.
I always have the prepaid card with no balance. I chat with them and they ordered the cancellation. Looks like it may take up to 24 hours to complete ?
This deal just got better. Just got my $42 cashback approved from Shopback. $40 profit + 50k telstra points.
Whoops! I forgot to go through Shopback. Good work.
I did but no cashback here, and I wanted to report but it's long passed 30-day claiming period, oh well
Shopback is so bad. I got $21 cashback and my dad’s one got rejected. That’s SB for you.
good work I really didn't think it would pay, I can't complain was still a good deal though Telstra customer service is shit
Don't think was mentioned previously, but you can't set a date to cancel with Telstra, you'll have to contact them on the day you'd like to cancel, unless it's HFC connection where new provider will take over.
I churned away from Telstra yesterday, spoke to CS on chat and waiting on final bill and instructions to return modem.
So just some info on my leaving Telstra.
I am on HFC
Churned across to my new provider at midnight.
A few hours after i set up ppoe on my router and tested my new connection, Got an sms message from Telstra that my cancel order is complete.
Also received an email as below.
Order reference: XXXXXXXXXXX
Your request to cancel XXXXXXXXXX is complete.
We're sorry to see you go, and no further action is required.
Mytelstra app no longer shows any services and nothing about any upcoming payment so i hope i dont have to chase them to take back the modem.
Any update on returning the router? Or just return in store?
No mention anywhere of returning the Telstra router.
What’s your bill cycle?
New billing cycle was due to start on 30th July.
Mine was due to start on 16th July, same cancellation as techno2000, nothing about returning.
I assume you churned before the 16th?
Same. Nothing in My Telstra and no communication about returning modem.
same.
Account closed automatically on churn and no request to return the modem 🙃
pretty useless bulky shit modem tho, wish it can be unlocked and install openwrt
Some flexibility to fk with the software would be nice….still free wifi 6 router which seems to have the 4g backup still active is nice
There looks to be a firmware hack or unlock for it on hack-technicolor.readthedocs.io
No promises though - I haven't looked into it any further than a quick google to find that site
@whodatdere: confirming it can be hacked and changes made same as the gen 2 plenty on whirlpool about it
@whodatdere: https://hack-technicolor.readthedocs.io/en/stable/Repository…
There maybe information on Whirlpool but nothing on the documentation site after browsing for a while. There is for Gen 1 and Gen 2.
@brisdaz: search SMG3 in this thread & also in https://forums.whirlpool.net.au/thread/9vxxl849
https://forums.whirlpool.net.au/thread/35pnppyv
Same.
According to FAQ
We don’t currently require you to return the modem when you cancel your Upfront Internet plan. You can recycle the modem, or keep it. Here’s how it works:
To cancel your plan please message us or call 13 22 00 . You can’t cancel via My Telstra.
Currently, you won’t be asked to return the Telstra-supplied modem, or be charged a non-return fee.
If you don’t want to keep the modem, we will explain your recycling options. You’ll also find these on our device recycling page.You’ll receive an email confirmation that you’re cancelling your service. And that’s it!
What the hell!!! Where is this info?
https://www.telstra.com.au/internet/nbn
Under "Existing Telstra Internet Customers" all the way at the bottom of FAQs
@I Smell Pennies: Nice. This deal just keeps getting better. 100k points. 3 months 250/25 and now the modem all for $2.
@TomGum: They didn't give me my points automatically, so I contacted support, and they gave them to me. Then, a few days later, I got the automatic 50k, for 100k total.
@[Deactivated]: lets see how telstra's financial results are this year….., I know they're a big company & these things are small but it all adds up, can't believe they are just giving away the modems, sure maybe it's cheaper than the cost to get them back & recondition for reuse but still
@TomGum: I should have read more closely, I didn't actually click the link. Even still, I think they'll be okay.
@TomGum: could be a lot more profitable if they weren't so inefficient and a mess of systems, profits made by being expensive and not particularly competitive. Fortunately I think us ozb'ers have done ok from telstra
@Irishness: Telstra is aware of this and that's what the T22 transformation program was about. However Telstra is a large company with lots of legacy systems and like banks it's hard to change as any changes have to be carefully planned to prevent loss of service.
@brisdaz: well aware cheers, have mates involved in the program and no doubt it is complex & bringing it's own nightmares but from the outside it looks a mess and from my personal experience they haven't managed customers well
@Homr: They didn't give me my points automatically, so I contacted support, and they gave them to me. Then, a few days later, I got the automatic 50k, for 100k total.
@[Deactivated]: haha excellent, telstra are a mess can't get anything right, at least in your favour double points
I cancelled my account, didn't get any emails or anything but my 'next bill' was for the modem
Do you have other accounts/services with Telstra?
Annnd those m'fers cancelled MY current internet today which i was gna cancel next week. N my husband has to WFH today. And they can't do anything about it until tomorrow. So annoyed
@yoquierotaco: So they do take modem returns then? Make the appointment through chat or with the store themselves?