This was posted 5 years 2 months 27 days ago, and might be an out-dated deal.

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Refunded Return Shipping Costs (8 Per Year, $45 Max Each, Activation Required) @ PayPal

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Refunded Return Shipping Costs (8 Per Year, $45 Max Each, Activation Required) @ PayPal
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stickyfingers on 04/10/2019 - 12:54 paypal.com (3460 clicks)

With TA’s deal being over 6 months old now and having used this a few times in the past few weeks I feel like an OzReminder is due.
Original credit to monstermash.

  1. Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

  2. If you return an eligible purchase, log in to your PayPal account to find the original transaction.

  3. Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.

I’ve personally had nothing but success using this. Keep in mind though that if you have eBay Plus using that may be easier for items purchased on eBay. This works anywhere you use PayPal though.

They are quite stringent on the proof you can provide so I’d recommend doing a dummy form/application (not submitting it) so you know the information required before sending your item.

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closed Comments

  • Lamie on 04/10/2019 - 13:00

    Any fee to activate it ?

    • stickyfingers on 04/10/2019 - 13:12
      +3

      Completely free

      • capslock janitor on 21/11/2019 - 22:39

        Does it still include the Free Pre-Trip Cancellation Cover?

  • Red Pandas on 04/10/2019 - 13:02

    So does it restart on the 1st of January each yr?

  • concatenate on 04/10/2019 - 13:07
    +4

    From memory, the proof required is a photo of the parcel (with the address filled in) and a photo of the postage receipt, including a tracking number.

    I normally wait 1-2 days after I lodge the parcel to register the return with PayPal as they will go in and track the parcel and ensure it's en route before approving the claim.

    • Excelsior on 04/10/2019 - 13:21

      You don't need both, either one is acceptable. I just provide a copy of the shipping label that has the price and seller's address.

    • SickDmith on 04/10/2019 - 14:01
      +6

      I tried to claim it once.
      It didn't work. eBay recommended ParcelPoint service to return the item. I paid with PayPal for return label. ParcelPoint generated Australia Post label.

      When I was chatting to PayPal support they said they need "paper invoice" from ParcelPoint (which I didn't have).
      Also they they didn't accept PayPal transaction as a proof of payment for return.
      So the conversation ended up really awkward… I asked if using PayPal for return label was the problem.
      And the guy repeated that PayPal can't honour return shipping refund because I used PayPal to pay for return shipping.
      I even asked his name to put into my notes in case I want to raise a complain…

      But as usual with PayPal… $8 vs hours of online chats, emails and phone calls…
      I just gave up.

      • TheAccountant on 04/10/2019 - 18:30
        +2

        I had the same issue 2 weeks ago.

        I provided them a Auspost receipt along with a photo of the parcel.

        They asked for proof of purchase which I said was in my PayPal. They asked for screenshot of payment in PayPal and everything went through. Got my refund a day later.

        Next time, I'm will pay Auspost directly and avoid purchasing return postage via eBay.

    • pdtmathieson on 04/10/2019 - 13:27
      +8

      It might be, but it's incredibly useful, and not just for new users - I always forget to activate stuff like this, so it's a good reminder every six or twelve months to seee on the front page.

    • jsediv on 04/10/2019 - 13:28
      +2

      I forgot all about this so Im glad he re-posted it

    • Bareadygain on 04/10/2019 - 13:35
      +5

      i upvoted only because of your not so friendly comment :)

    • idonotknowwhy on 04/10/2019 - 13:58

      Why would one want upvotes?
      I upvoted you because I'm happy to provide some.

    • scrappydoo on 04/10/2019 - 16:56

      I had no idea about this. Thanks to the OP for posting it

    • Cheapskate Paul on 04/10/2019 - 17:10

      Thanks OP. Don't worry about the bargain police.

    • Seedy seed on 08/10/2019 - 21:26

      I bought a laptop nd had never activated this, now i have.

  • colossus on 04/10/2019 - 13:16
    +5

    Good reminder. :-)

    Earlier this year, I used this for the first time. Fantastic.

    • yannyrjl on 04/10/2019 - 13:25
      -1

      Yeah, I concur, I've used it last month, great benefit and pretty easy process as well. BTW, you can refund both shipping you pay for, or difference in refund the seller deducts (as long as you can show it)

  • tkdbboy on 04/10/2019 - 13:19

    Does this work for private transactions with Paypal buyer protection?

  • itsfree on 04/10/2019 - 13:20
    +1

    One of the reasons I always choose PayPal when I can

  • T-man on 04/10/2019 - 13:26
    +7

    Do not activate and boycott PayPal. Why??? https://www.ozbargain.com.au/node/484156

    • [Deactivated] on 04/10/2019 - 13:40
      +1

      That's profanity. I'd rather ask my bank to do a chargeback if I paid by credit card

      • T-man on 04/10/2019 - 14:19
        +7

        This is what PayPal told their customers: PayPal has said that anyone who disagrees with any of their new terms is free to close their account.

        They are giving the middle finger to all their customers

    • hawkers8905 on 04/10/2019 - 15:52
      +3

      Wow, thanks for this. I don't sell much on eBay but I use PP all the time for purchases, think I will give them a miss in protest of this.

      • bohn on 04/10/2019 - 16:52

        yeh sellers wont be able to pass this on if the buyers is entitled to a refund.

  • robjan02 on 04/10/2019 - 13:34
    +1

    I have only recently used this service and BOY are they Picky !
    I didn't realise the refund submittal process until late and luckily I had 3 items that I returned and also purchased within the 150 days.
    Anyway, there is a LOT of work IF you don't have proof initially with the tracking number and emails from the supplier advising they have received the item and processing the refund,etc,etc.
    I've been involved for the last 7 days and the amount of downloaded receipts and copies has been exhausting…There seems to be a couple of guys only in this PayPal Refunded Returns department and they want detailed proof before they give you that return refund.
    I think it would be very simple if you start the process early on as afterwards once you have got the money back from the supplier this return refund is a bit of a nightmare !

  • Scythic on 04/10/2019 - 13:37

    Would this work with bulky products.. say, couches ?

    • fivespice on 04/10/2019 - 13:42
      +1

      There is a $45 limit to the refund. Technically it would work but I wouldn't imagine $45 to cover the cost of shipping a couch.

      • Scythic on 04/10/2019 - 13:45

        Thanks. Not sure what I was thinking lol.
        But I guess $45 off the return shipping cost would be better than none

  • wog_ta on 04/10/2019 - 13:39
    +1

    I had a lot of trouble trying to claim refund on shipping with paypal and eventually gave up after 3 weeks back and forth.

    You need a photo of EVERYTHING, so the item before being packed, a photo of the package showing the tracking number, a copy of an email from the merchant indicating a return, a copy of the delivery return shipping receipt, copy of correspondence post return, tracking number and your first born child! The only thing I didn't have was a picture of the packaged item.

    Maybe I just had a new or dud paypal staff member?

    • fivespice on 04/10/2019 - 13:44
      +10

      I've done this maybe 10 times now. This is my process (about a 5-10min process):

      • Take item to post office
      • Fill out paperwork and pay for shipping
      • Take a photo of the parcel with the labels filled out
      • Take a photo of the receipt
      • Find my original transaction in Paypal and click it
      • Click 'request return refund*
      • Attach the 2 photos

      Usually I receive the refund in a couple of days.

      • elgrande on 04/10/2019 - 13:53
        +2

        You sound like an ideal ebay customer..

        • fivespice on 04/10/2019 - 13:56
          +2

          Not sure what you're talking about. I've never used the refunded return shipping through eBay, has always been through a direct retailer.

      • bohn on 04/10/2019 - 14:49

        I actually lodged 2 returns at the post office yesterday (first time using paypal returns).
        Did exactly what you did, haven't heard back from Paypal yet.

        • bohn on 05/10/2019 - 09:54
          +1

          Got replies from Paypal that both have been approved already.

          • bohn on 07/10/2019 - 21:06

            @bohn: Money received for both today.

      • LowRange on 04/10/2019 - 18:53

        Wow what sort of crap are you buying to be requiring 10 refunds?

        • bohn on 04/10/2019 - 18:58

          whilst not that other guy, I did 2 yesterday. Bought some crocs that didn't fit my wife, and some merino shirts that were too big.

        • fivespice on 05/10/2019 - 01:44
          -3

          Usually buy bulk clothes with the intention of returning a heap as I'm really picky.

      • Okonomiyaki on 05/10/2019 - 08:28
        +1

        Thanks! I am working on a return with PayPal, your post really help me out!

  • Yanoflies on 04/10/2019 - 13:44

    It's thanks to this that I dare buy snowboard boots online — so I can return for free if it doesn't fit.

  • pennypincher98 on 04/10/2019 - 13:58

    I've used this before. Less painful than I was expecting.

  • kampua on 04/10/2019 - 14:08
    +1

    Do I need to activate every year?

  • freewhere on 04/10/2019 - 14:36

    I tried using it last month but the option for refunded return didn't appear on a purchase form catch.com.au

  • bargaino on 04/10/2019 - 14:40

    I have made use of this, sending a faulty product back to China. Relatively painless.

  • Viospeed on 04/10/2019 - 14:53
    -2

    This has been around for years.

  • wolvesaussie on 04/10/2019 - 15:40

    Why do you have to register? I presumed you had this always

  • CacheHunter on 04/10/2019 - 15:47

    Unfortunately this doesn't work if you pay using PayPal issued eBay gift cards.

    • dealmaker on 04/10/2019 - 23:45

      O relly

      T U

  • tunzafun001 on 04/10/2019 - 15:50

    Sports Direct and this go hand in hand!

  • delfredo on 04/10/2019 - 15:51

    Thanks.

  • SydEP on 04/10/2019 - 15:59

    Thank you! First time finding out about this :)

  • peuwayaqdq on 04/10/2019 - 19:31

    If I have activated this offer in the past, do I need to re-activate again from time to time? Or will it stay active as long as the program is on?

    • min2 on 05/10/2019 - 07:51
      +1

      No need to reactivate. It resets itself on the anniversary of you signing up on this program so they won’t let you go over 8 refunded returns every 12 months.

  • OnAWhimTwo on 05/10/2019 - 13:41

    I'd like to remind everyone that return paid postage for refunds is legally required by law in Australia. Paypal plays the "oh its not our problem" card and sellers refuse to do it.

    Our ACCC is so p|ss weak it does nothing about it.

    This law only applies to new items by retailers and manufacturers.

    • redpen on 05/10/2019 - 22:23

      Do you have a gov.au (or likewise) link explaining that?

      • OnAWhimTwo on 06/10/2019 - 09:50
        +1

        Here it is.

        https://www.accc.gov.au/consumers/consumer-rights-guarantees…

        "You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts."

        • askvictor on 06/10/2019 - 11:11
          +1

          This applies only to items which are faulty; the PayPal thing gets back your postage costs for change of mind, wrong size etc.

          • OnAWhimTwo on 08/10/2019 - 13:09

            @askvictor: The relevant point is that if an item is refunded due to a fault/misrepresentation etc the postage should be covered but its not. It should not be a "special" however adding the return for change of mind is nice.

  • Stinge Master on 14/10/2019 - 14:18

    Will this work when the store you purchased something from wants you to pay them directly to return something? i.e pay the store itself for shipping costs and they email you the label to stick on the package? (Assuming they provide a receipt).

    • min2 on 21/10/2019 - 10:39
      +1

      Yes

  • zooter on 15/10/2019 - 16:29

    can you add insurance to the tracking, signature on delivery, insurance etc. on the shipping and get it covered as well till the $45?

  • bwatt72 on 20/10/2019 - 13:45

    Can someone tell me how does this work. I got a blu ray in post Friday and was in a Padded envelope which most send it not had issues before. But looking it looked weird as if it had been stepped in by someone.
    I open it up and find case is bent cover has some damage and case in various areas, but strange not actually broken,but it's just as bad as is.
    This is not acceptable to me as that's not what I paid for, the item did not have a postage cost it was included in price and contacted seller who I sent pics. He obviously said it was auspost which I believe and said he would offer a refund but I have no interest in a refund as I probably buy it again. So he has agreed to send a replacement which is nice of him and I know he is a bit annoyed as it's no fault of his or mine really. He has not mentioned of wanting this back if he did it would be at his cost as I'm not paying out more for something that arrived damaged.
    I said I could put damaged copy back in envelope and send back as return to sender but does that work? Does he get charged his end to get it or do these items really get returned? But I certainly don't want to pay to return it as it be extra on me. I'm trying to be fair with guy and he could maybe sell the copy again as damaged or do whatever.
    Having found this not sure if this will help using PayPal? As said there been no mention of wanting his damaged copy back.

    Saying that I see this says from your next purchase this returns thing with PayPal so my recent item might not count?

    • stickyfingers on 21/10/2019 - 00:16

      The return postage cost is the seller's responsibility in this case. They'll probably just let you keep it rather than them paying for postage that will probably cost as much as the item that they'll probably just toss.

  • franco cozzo on 03/03/2020 - 10:49

    just wondering …how stringent is paypal with the 150 day purchase deadline?
    anyone had any success claiming after 150 days?

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