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[QLD] AGL 26% off Electricity - Retention Offer after Leaving for Alinta (12months)

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[QLD] AGL 26% off Electricity - Retention Offer after Leaving for Alinta (12months)
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Lchrislheilig on 05/09/2017 - 10:43 files.ozbargain.com.au (901 clicks)
Last edited 06/09/2017 - 10:54

QUEENSLAND ONLY

After deciding to sign up for Alinta Energy, I received a call from AGL's customer retention team (21 days later but prior to the meter read) who decided to better the already very attractive offer made by Alinta. They started the call offering 26% off Electricity and an extra 2% off Gas to bring my discount to 8%. After asking the operator if that was really the best deal they could do, they come back offering 14% on Gas. After further investigation - I determined that Origin was by far the cheapest for me in QLD for GAS SUPPLY as the rates were way cheaper. (Usage First 25.51 - $0.0308 Usage after 25.51 $0.0284 Daily Supply $1.0833 Discount (with DD option) 8% )

New Electricity Schedule is as Follows
26% Pay on Time discount
12 Months Agreement but No Contract exit penalties, Quarterly Billing
Tarriff 11: 26c Ex GST (Same Prince as Alinta)
Supply Charge $1 Ex GST (1c ex GST more than Alinta)

EDIT: Discounts were Applied Immediately by AGL - I didnt have to wait for the scheduled Porting Date which was still 45 days away.

Home & Garden 26% Alinta Electricity Power Queensland

Related Stores

AGL
AGL

closed Comments

      • benjoon on 05/09/2017 - 17:05

        Ah ok I'll try that! Thanks!!

  • Mad Max on 05/09/2017 - 14:27

    Is the AGL 26% offer for usage only or includes daily supply charge?

    • bobzor on 05/09/2017 - 21:31
      +1

      Just usage. Only QLD off whole bill is RED and CLICK (red is cheap for low usage households click is expensive but ok for large solar customers 7kw+ systems)

      • stalker878 on 22/10/2017 - 16:05

        also powershop at 15%.

    • chrislheilig on 07/09/2017 - 11:02

      usage only

  • od810 on 05/09/2017 - 14:33
    +2

    If you live in Victoria, look at Pacific Hydro Retail. No discount/pay on time bullshit, just low rate.

    My rate with them is 79.2cent daily supply + 19.36cent per KWH (Both GST inclusive). No late payment fee. Just so good, Origin tried to counter me with 42% discount on usage but screw them. And on top of this Pacific Hydro is 100% renewable (if you care).

    EDIT: Rate page http://energythatcould.com.au/energy-plans/pricing-fact-shee…

    • LeftHandSeat on 05/09/2017 - 16:40

      Just did this switch a few weeks ago. Best part is the rates are locked for two years. I don't see prices getting any cheaper. AGL called and tried to counter with a 44% discount. If you have to discount that much then you are way overpriced. Pacific Hydro on a good thing with a simple no nonsense low rate.

    • MathNerd on 05/09/2017 - 17:49

      That is insanely good. It looks like your distributor is Citipower so do you live in Melbourne CBD/Inner suburbs?
      I am with Ausnet who are absolute ripoffs so the retailers have to pass on their shitty prices too…
      I switched from Red Energy to Powershop to Pacific Hydro and am currently in the process of switching to Globird Energy, they are pretty much the same price as Pacific Hydro and also take Post Bill Pay as payment ;)
      But yes Pacific Hydro is a lean operation, no bull with discounts etc just low prices :)

      • od810 on 05/09/2017 - 22:02

        Mine is Jenema, I live in North Eastern Suburb. I just had a look Globird for my distributor, Supply charge is 2 cent cheaper but usage is 1 cent more, so i guess PHR is still the best option for me. It's a bit pity that they don't have Post Bill Pay so I can take advantage of Amex, it's fine given that they provide very good business. Happy customer so far

    • bobzor on 05/09/2017 - 21:15

      Pacific Hydro "Does not currently offer GreenPower to residential customers"

      Check the greenelectricityguide.org.au

      • od810 on 05/09/2017 - 21:46

        Ah my bad, their generator business is 100% renewable the retailer side still source from the general Electricity Market.

        • bobzor on 05/09/2017 - 21:51

          Still better than the big 3 - although AGL is probably going to be up there soon with the millions of $ they are putting into renewables right now.

  • vincib on 05/09/2017 - 14:37
    -1

    Why not consider Momentum where available, no discount bull…. and 100% renewable. Their rates are clear and cheap.

    • downtime on 05/09/2017 - 15:38

      That's false, at least for our area (NSW distributor: Ausgrid).

      Below charges (not credits) include GST:
      Momentum
      Daily Supply Charge 90.563c
      Metering charge per day: 251.647c (WTF is this?!!)
      First 6.57534 kWh per day: 30.723c
      Next 15.34247 kWh per day: 30.107c
      Remaining peak usage: 29.799c
      Welcome credit: $50
      Solar feed-in tariff: 7c

      AGL base rates:
      Supply charge: 92.4c/day
      Peak: 31.9c/kWh
      Feed-in tariff: 11.1c/kWh
      Once-Off account credit: $50

      AGL discounts of >20% on usages easily take the total down below Momentum's. On top of that, Momentum provides woeful solar FIT.

      • bobzor on 05/09/2017 - 21:35

        @downtime "Metering charge per day: 251.647c (WTF is this?!!)"

        Think you are looking at a business tariff there mate.

        • downtime on 06/09/2017 - 00:40

          Nope, I did a detailed quote on Momentum site, put exact HOME address, chose a NMI out of 2 numbers (the other one redirected to contact page) and that "Metering charge per day" appeared in their quote.

        • bobzor on 06/09/2017 - 06:54

          @downtime: could be smart Meter install charge over 1 year

    • bobzor on 05/09/2017 - 21:34

      @vincib They are close to 100% renewable in terms of Generation, but you don't get your power offset unless you sign up to their green power plan (higher rates again).

  • Hinee on 05/09/2017 - 14:40
    +1

    Please excuse my ignorance but I'm just not quite getting it. Is this deal specifically for current AGL customers who have churned to another supplier recently? I'm currently with Origin but am moving house this month so am very interested in squeezing every dollar out of these bastards!

    • bobzor on 05/09/2017 - 21:38

      @Hinee a lot of people here would like to see how you go with Origin, their closest competition is AGL. So if you can talk to their retention team and see if they can match alinta or AGL @ 25% (their rates are cheaper tho so 23% is about equal - see how you go anyway and let us know!)

  • mungicide on 05/09/2017 - 14:45

    For WA, we can get up to 30% from alinta/kleenheat
    https://www.ozbargain.com.au/node/319864

  • Jase2801 on 05/09/2017 - 14:49

    Damn. Just signed up for 12 months @ 24% discount pay on time. Should have negotiated a bit more!

    • bobzor on 05/09/2017 - 21:39

      Call back? Your plan won't have an exit fee (most likely)

      • Jase2801 on 05/09/2017 - 21:58

        Thanks. Will call back tomorrow.

  • nix1016 on 05/09/2017 - 15:05

    Same thing happened to us when we tried to leave for Smart Energy. They offered us 44% off for electricity and 30% off for gas to stay…. we must have been on very high tariffs.

  • PVA on 05/09/2017 - 15:11

    It says the rates can vary at any time. Does that mean, for example, they can make the daily charge $2 instead of $1 in 2 weeks time and you are still locked in for 12 months ?
    The 26% is locked but not the rates.

    • ash on 05/09/2017 - 15:17
      +1

      I also noticed that just now. But it also says on my plan page "Termination fee: No early termination fee." - That sounds to me this 12 month contract thing is a bit useless, they aren't gurantee their rates, and we are free to go if they try to hike the price

      • steelpanther on 05/09/2017 - 22:40

        That's the same with most of them now. It's not really a contract, more just them setting a term for that particular discount. It means that if after 12 months you don't renew for a different plan then you lose that discount and drop back to full prices.

    • samfisher5986 on 05/09/2017 - 15:31

      I received 26% off without contract.

      Also they can't change those fees as AGL and Origin are binded by Energex rates or something along those lines.

      • PVA on 05/09/2017 - 15:36

        I thought the fixed charges aligned with Energex finished a while back, now it's free market to charge what ever in Qld.

        • bobzor on 05/09/2017 - 21:41

          All your rates are not fixed (unless you found a fixed rate plan - not many around this year). Next rate rise is expected in July next year (or January in VIC)

        • PVA on 05/09/2017 - 22:07

          @bobzor bargain:
          A while back for qld, all sellers had the same rates, they couldn't offer anything else. But it stopped a year or two back.

  • MrGrinchy on 05/09/2017 - 15:23

    Enjoy it when… https://forums.tesla.com/forum/forums/12-chance-2022-odds-so…

    and

    SUNSPOT UPDATE: Huge sunspot AR2673, which materialized with shocking speed over the weekend, is seething with activity. Today in Romania, solar photographer Maximilian Teodorescu captured this snapshot of plasma currents surging inside the sunspot's magnetic canopy—apparently on the verge of an explosion:

    • PVA on 05/09/2017 - 15:39

      12% chance between 2012 and 2022. Made it 5 years so far, 5 to go.

      • MrGrinchy on 05/09/2017 - 15:48

        A SOLAR STORM IS COMING: On Sept. 4th at approximately 2030 UT, active sunspot AR2673 hurled a CME toward Earth: movie. NOAA analysts are still modeling the cloud's trajectory. At first glance, the CME appears likely to reach our planet on Sept. 6th with the possibility of moderately strong (G2-class) geomagnetic storms when it arrives. Stay tuned for an updated forecast

      • MrGrinchy on 07/09/2017 - 00:18

        September 6, 2017 @ 14:00 UTC
        Major Spaceweather Event (X9.3 Flare) / CME
        The largest solar flare of the current solar flare was just observed around region 2673. A massive X9.3 event was detected at 12:02 UTC Wednesday. A bright coronal mass ejection is now visible and will likely be directed our way. More to follow today.

  • dheywood on 05/09/2017 - 15:38
    +2

    Well, contact AGL via web chat. Were not willing to match Alinta discounts, only offered to change me to another standard plan with higher discount of 12% with direct debit billing. I'll never do a direct debit, to hard to block/cancel if something goes wrong and retailer is a dick, friends have been caught out before.
    So signed up for Alinta. Alinta standard pricing is basically the same as my AGL plan at the moment, but only getting 11% Pay on Time discount. Alinta a TINY bit lower on supply charge. Plus no lock in contract and no early exit fees. So doesn't appear to be anything to lose by changing.

    If AGL do try and get me to stay, they will have to give me an even better discount I think. As I approached them to keep me as a customer and they turned me down. They will have to work for it now. Even if I don't get the call from AGL to stay, I'll be happy with the extra 14% discount on usage rate for the next 24 months at least.

  • J5 on 05/09/2017 - 15:42

    I changed about 5 months ago from agl to a different company as they offered a bigger discount and $100 on each the elec snd gas bills

    Agl rang and offered 25% and i said nah not good enough , they then offered 35% and sent an email

    When i got around to checking the email which linked somewhere else the discount was 33% , agl then denied it could possibly have been 35

    I told agl to shove it on pronciple for not giving what they said they would

  • l005e on 05/09/2017 - 15:49
    +1

    Called my provider EnergyAustralia (QLD) for a discount price match and the best they could do was 18%
    Time to switch!

  • zulnoth on 05/09/2017 - 15:54
    +1

    Instead of signing up with Alinta I rang agl, asked for their retention team, told them I was leaving for alinta and wanted to offer them the chance to beat it. They told me say no more, they've come out and blown everyone out of the water with their offer and they're prepared to beat out by 1% for a total of 26% pay on time discount, but only for twelve months. I am only an electricity customer, not gas, so didn't benefit from that too.

    Thanks OP!

    • ATD on 05/09/2017 - 16:27

      Exactly what I did first time I rang up…but still 25% was max they would go. Guy even went and spoke to his team leader who wouldn't budge.

      • smpantsonfire on 05/09/2017 - 17:32
        +1

        Imo that line is just to have a 5 minute break. They probably never actually speak to their team leader. That's my thoughts anyway

        • stickyfingers on 11/09/2017 - 13:15
          +1

          Ex call centre employee, can confirm that it's a 'chat to your co-worker' break.

  • Maddie-May on 05/09/2017 - 16:17
    +1

    Pfff! No luck with AGL… This is my chat reply.. I understand and appreciate your time, the discount is only available for a specific customers for any reason and you should be able to receive the same notification if you are qualified to that deal.

    Looks like I'm going to change providers now..

  • Twisty on 05/09/2017 - 16:22

    So the 26% comes off the 28.60cents Tariff 11 which makes it 21.16 cents Inc GST

    Is this correct?

    Does anyone know what their Tariff 31 fees are?

    The 26% doesn't come off the daily supply charge of 1.10 inc GST does it

    • bobzor on 05/09/2017 - 21:46

      Not supply.

  • Ibuyonlineonly on 05/09/2017 - 16:36
    +1

    I switched to click energy through One Big Switch and got 27% off usage and supply charges.

    • bobzor on 05/09/2017 - 21:47

      QLD or NSW ? Also are their rates 27% higher to start with?..

      • Ibuyonlineonly on 05/09/2017 - 22:41

        QLD. Rates were slightly higher but still beats the 16% from previous provider. They rang me up to price match but couldn’t

    • illz on 06/09/2017 - 13:33
      +1

      Thanks for this post. I was on the One Big Switch 18% plan, called them now and got it changed to the 27% deal.

      • Twisty on 07/09/2017 - 13:40

        Their Tariff 31 is 27cents Inc GST. Thats heaps more then others

  • vincib on 05/09/2017 - 16:39

    Comment by downtime is not true in Victoria.
    My rate is
    Daily supply charge 0.9474
    Usage 0.1726 step 2
    0.1834 step 1
    Feed in 0.113

  • drillvoice on 05/09/2017 - 17:36

    Good to get a savings on electricity where you can but it just goes to show that 26% off is a complete fiction - they just make up whatever prices they want then offer you a discount from that. There's no 'RRP' in this industry.

  • McBanjo on 05/09/2017 - 17:53

    I switched to Alinta in QLD recently and Powershop weren’t interested in matching their offer. Powershop creates a stupid system anyway where they waste your time to save the most by having to prepurchase electricity packs online. Dumbest idea ever - time is money.

  • Richie312 on 05/09/2017 - 18:31
    +1

    great find!
    I tried to access this offer through the online chat, they could only offer max 12% discount
    Then I rang them, got the same line of 12% max discount
    I said I wanted 25% then they transferred me through to someone else now I have 25%

    • bobzor on 05/09/2017 - 21:49

      Just ask for retention team at the start next time :P

  • lomie on 05/09/2017 - 19:00

    Do the discounts apply to the solar FIT as well?

    • bobzor on 05/09/2017 - 21:49

      No.

  • adam on 05/09/2017 - 19:29

    If anyone signs up for this deal, give me the Energy Price Fact sheet that they have to provide you and I'll add the plan to the Qld & NSW Electricity Price Comparison spreadsheet… or just you this spreadsheet to compare what you're being offered. More info here: https://www.ozbargain.com.au/node/327799

  • UBE on 05/09/2017 - 19:36

    I'm with AGL in Qld and I asked them to match Alinta's 25%, they offered me 12% and a one off credit of $25.I already get 14% discount from them{AGL} so they just offered me less to stay with them?

  • littlegreenman on 05/09/2017 - 20:02

    I can confirm the same 26% discount in QLD. Changing to Simply Energy, they called and offered me the discount on electricity.

    • PVA on 07/09/2017 - 09:21

      What are their rates though?

  • 2real4u on 05/09/2017 - 22:02

    Anything for SA? My last bill is so high…

    • bobzor on 06/09/2017 - 06:56
      +2

      Alinta 25% or Powerdirect 18% (with lower rates) seem good for SA atm

    • lomie on 06/09/2017 - 23:08

      Alinta's SA pricing is here https://www.alintaenergy.com.au/sapricing

      Compared to AGL, Alinta's supply charge is higher and retailer FIT is less than half.

      AGL has 3 discounted plans: 9%, 12%, 14%. I did my sums based on my last bill.
      If I excluded my solar export, Alinta is slightly ahead. (note: I can't tell what my total usage is)
      If I included solar export, AGL is ahead by $40/qtr at least.

      So if I managed to get AGL to give 25% discount, AGL is ahead $84.

      • bobzor on 07/09/2017 - 00:23
        +1

        If you get 25% off AGL in SA let us know

        • Spizz on 12/09/2017 - 07:42

          Exactly. The max I received was 15% off. If you get higher please let me know.

  • steelpanther on 05/09/2017 - 22:37

    And this is why electricity prices are so high at the moment. All the companies offer similar offers to this, and will match the competitor offers. They price electricity high knowing that they can then reduce by 26% and still make a huge profit. I had the same type of price "war" between AGL and Origin when changing my electricity plan a while ago (also gas, but they don't seem to go to the huge discounts with gas). Ended up with Origin, 21% off electricity and 14% off gas. That was nearly a year ago so looks like the discounts are getting higher (at about the same rate the prices are increasing). I'm in Qld.
    Just be careful to check the actual prices.. some charge higher supply charges and others charge higher usage charges - so it really depends on your usage as to which is better (that is especially the case between Origin and AGL).

  • byo on 05/09/2017 - 23:23

    Please excuse my ignorance but I'm just not quite getting it. If you sign up with another energy provider, you get 10 days cooling period. Do you have to pay any penalty to terminate the new contract if your current provider offers you a better deal? What are the normal procedure in changing providers? Can someone kindly providing more information please. Thanks.

  • barbarella on 06/09/2017 - 07:22

    Energy Australia gave me 32% off to 'come back' after signing with Alinta, who were going to give me 30% :)

    • Ibuyonlineonly on 06/09/2017 - 07:34
      +1

      is this QLD though? Energy Australia could only offer me 17% max in QLD

    • PVA on 07/09/2017 - 09:23

      Qld is a different situation though.

  • Twisty on 06/09/2017 - 09:10

    Tried to sign up this morning and could only get 10%
    Mentioned my mates got 26% but they wouldn't do it for me. spent 40min on chat too

    • chrislheilig on 06/09/2017 - 12:29

      That sucks .. some people have had luck doing this, other's haven't. Did you speak to their customer resolution team?

      • Twisty on 06/09/2017 - 13:36
        +1

        Spoke to the live chat for ages arguing about this and then they promoted me to his supervisor who couldn't help much and said they will give me a phone call within 24 hours to discuss it. Told them I wanted 26% like others or I will not sign up

        • chrislheilig on 06/09/2017 - 14:09
          +1

          The 24/7 Guys aren't trained to deviate from the script - ask to speak to the customer resolution team when they call you.

        • Twisty on 06/09/2017 - 15:41

          @chrislheilig:
          Ok will try

        • benstella on 06/09/2017 - 16:28

          @chrislheilig: Thanks mate. It works for me (QLD electricity only). Before that, I did try chat, call 13 number and email as well. Best they can offer is 12% and one off $25. Tried last time on 13 number and ask them to transfer to resolution team as I'm unhappy and leaving them. I tried negotiating by quoting Click Energy 27% discount(One big switch). Lady over the phone said can't do 27%. How about 25%? I said what about 26% and she said 25% is the last one. She won :)

        • Twisty on 06/09/2017 - 17:49

          @benstella:
          Do you have to be a AGL customer for it to work?

        • benstella on 06/09/2017 - 18:44

          @Twisty: Customer Resolution team is for resolving existing customer complaints. If you want to join AGL may be talk to their marketing team :)

        • Twisty on 06/09/2017 - 19:31

          @benstella:

          Has anyone joined AGL and got this 26%?

        • Twisty on 07/09/2017 - 10:56

          @Twisty:
          I'd like to know too

    • PVA on 07/09/2017 - 09:24

      Phone, reading here no one gets a deal with chat, you need to phone and talk to retention.

  • TeamTerry on 06/09/2017 - 12:28
    +2

    Origin (in QLD), have just contacted me to try and keep me as a customer - details below -
    Your Energy Plan benefits
    Guaranteed discount 21.00% on usage Charges and supply charges.
    Energy Plan name Bill Saver Plus electricity - 12 months

    Peak Usage cents per kWh 24.5100 26.9610
    T33-Controlled Supply(Economy) cents per kWh 20.4800 22.5280
    Supply Charge cents per day 114.1900 125.6090
    Supply Charge - T33 cents per day 2.7600 3.0360
    If you have a Solar PV system installed at your premises a solar meter charge of 6.43 cents per day (excl. GST) or 7.073 cents per day
    (incl. GST) applies.This charge is passed through from your distributor and may vary.

    If you have a Solar PV system at your Supply Address exporting electricity to the grid, we offer a retailer feed-in tariff of 7c/kWh (incl GST if
    any).
    If you're eligible for a feed-in tariff under the QLD Government's Solar Bonus Scheme you'll also receive the 44c/kWh feed-in tariff. You
    must ensure your continued eligibility to keep receiving this tariff - visit originenergy.com.au/solarfit for details.
    Feed-in tariffs are subject to change by notice - we'll let you know if they do.

    • robertbruce on 07/09/2017 - 07:18

      TT, where you able to get the $2.70 supply charge reduced?

      • PVA on 07/09/2017 - 09:27

        It's 2.76 cents per day for t33 not $2.76

    • leighzac on 07/09/2017 - 12:52

      Just had a call from Origin QLD offering the same deal (21% off useage/daily charge and 7c/kWh feed in ) and will post date back to my last bill date, which is over two months in my case. I am still doing the maths but think I might stay for a month or so for a new discounted bill and then go to Alinta.

  • peterw1 on 07/09/2017 - 11:13

    just spoke to the agl customer support at the retention team and she offered 26% off electricity and 8% off gas starting today, both direct debit in QLD. I did mention the alinta offer. She said she was unaware of this as she is based in Victoria. (squeaky wheel gets the oil)

    • chrislheilig on 08/09/2017 - 14:32

      I was offered 14% by AGL but went with Origin as 14% of $4.18/Mj vs. 8% of Origin's rates (which are already 25% cheaper) just didn't complete.

      Seen as the AGL Gas and Electricity Bills aren't combined anyway, there is really no benefit in having the same provider.

      My Rates with Origin:
      Plan name: Origin Maximiser natural gas
      Duration: 12 months
      8% Guaranteed Discount (Without Direct Debit)
      6% Guaranteed Discount (Without Direct Debit)
      Usage first 1701.16160 MJ per day cents per MJ 2.7960 ex GST 3.0756 inc GST
      Usage next 8305.68770 MJ per day cents per MJ 2.4200 ex GST 2.6620 inc GST
      Remaining Usage cents per MJ 2.1580 ex GST 2.3738 inc GST
      Supply Charge cents per day 105.9400 ex GST 116.5340 inc GST

  • Twisty on 07/09/2017 - 13:28

    Click Energy is 27% discount but their energy fees are a lot higher then all, Tariff 31 Inc GST is like 27cents before discount. Am I reading this correct???

    • benstella on 14/09/2017 - 20:55
      +1

      If you're talking about One Big Switch then be careful. click energy charge extra to big switch members.
      https://www.clickenergy.com.au/energy-price-fact-sheets/ener…
      The usage charges for Big Switch Up are 8.90% above the Click Energy Standing offer and the daily supply charge is 8.90% above the Click Energy Standing offer for this distribution area.

  • stalker878 on 19/09/2017 - 00:37

    anyone looked at Powershop? I am in qld. they offer rates 15% off usage and supply.

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