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[QLD] AGL 26% off Electricity - Retention Offer after Leaving for Alinta (12months)

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[QLD] AGL 26% off Electricity - Retention Offer after Leaving for Alinta (12months)
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Lchrislheilig on 05/09/2017 - 10:43 files.ozbargain.com.au (901 clicks)
Last edited 06/09/2017 - 10:54

QUEENSLAND ONLY

After deciding to sign up for Alinta Energy, I received a call from AGL's customer retention team (21 days later but prior to the meter read) who decided to better the already very attractive offer made by Alinta. They started the call offering 26% off Electricity and an extra 2% off Gas to bring my discount to 8%. After asking the operator if that was really the best deal they could do, they come back offering 14% on Gas. After further investigation - I determined that Origin was by far the cheapest for me in QLD for GAS SUPPLY as the rates were way cheaper. (Usage First 25.51 - $0.0308 Usage after 25.51 $0.0284 Daily Supply $1.0833 Discount (with DD option) 8% )

New Electricity Schedule is as Follows
26% Pay on Time discount
12 Months Agreement but No Contract exit penalties, Quarterly Billing
Tarriff 11: 26c Ex GST (Same Prince as Alinta)
Supply Charge $1 Ex GST (1c ex GST more than Alinta)

EDIT: Discounts were Applied Immediately by AGL - I didnt have to wait for the scheduled Porting Date which was still 45 days away.

Home & Garden 26% Alinta Electricity Power Queensland

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closed Comments

  • malouphix on 05/09/2017 - 10:51

    Thanks chrislheilig,

    Just to clarify, you signed up on Alinta's website to switch and AGL called you afterwards?

    How long did it take for AGL to call you?

    • chrislheilig on 05/09/2017 - 10:55

      I gave Approval to Alinta to switch 14/08/2017 and received the call from AGL yesterday (04/09/2017) so exactly 21 days. My next AGL reading (time of changeover) wasnt for another 45 days.

      Also - Discounts Apply as of yesterdays date .. I would have had to wait a further 45 days for the Alinta Discounts to kick in.

      All I need to do now is complete a form that AGL will send me confirming that I no longer wish to move over to Alinta.

      I would think that if you were to call AGL and tell them that you know about this offer and the Alinta offer, they would surely offer it to you to save the whole process of changing.

      • byo on 05/09/2017 - 11:42
        +5

        Will Alinta let you quit without penalty since the 10 days cooling off period has long lapsed?

        • bobzor on 05/09/2017 - 21:18

          He's still going to be with alinta next billing cycle, not sure he knows. 10 day c.o.p. has passed. Still get one final bill from AGL tho for current cycle with the bigger discount.

        • barbarella on 06/09/2017 - 07:20

          yes because there is no lock in contract

        • chrislheilig on 06/09/2017 - 14:10

          @bobzor bargain: Have signed a form advising Alinta I will not be transferring - I will not receive a single bill from Alinta. Besides, there is no lock in contract.

        • bobzor on 06/09/2017 - 18:34

          @chrislheilig: hmm k didn't know there was such a form, good to know!

      • Mad Max on 05/09/2017 - 14:46

        Hi OP
        Is the AGL 26% offer for usage only or includes daily supply charge?

        • bobzor on 05/09/2017 - 23:16

          usage only.

  • The Wololo Wombat on 05/09/2017 - 10:54

    Is the 26c Tarriff before or after the discount?

    • chrislheilig on 05/09/2017 - 10:55

      Yes

      • The Wololo Wombat on 05/09/2017 - 11:03
        +3

        ?? Before or after?

        • chrislheilig on 05/09/2017 - 11:03
          +1

          26c Before Discounts are applied

        • The Wololo Wombat on 05/09/2017 - 12:47

          @chrislheilig: This is awesome :) I might try and negotiate the same! I just moved into a home that has gas…. I've found simply energy was the cheapest with their 18% discount from ADAM'S post.

          https://www.ozbargain.com.au/node/322277

          I've not signed up to any gas provider… I've just been waiting until someone threatens to shut it off before I pay. Probably foolish of me, but I just want to see what happens. As far as I'm aware, only Origin and AGL supply gas in SE QLD.

          Here's the link to the comparison spreadsheet: https://docs.google.com/spreadsheets/d/1AzwNrB-WxIYhCXjTUww3…

        • chrislheilig on 05/09/2017 - 13:02
          +1

          @The Wololo Wombat: Regarding GAS, I just switched to origin after extensive research based on advice from this thread. (Usage First 25.51 - $0.0308 Usage after 25.51 $0.0284 Daily Supply $1.0833 Discount (with DD option) 8% ) - saved another $30 per bill on top of what AGL was offering. I'm pretty convinced I have the 2 best options in QLD at present now.

        • chrislheilig on 05/09/2017 - 13:03

          Regarding GAS, I just switched to origin after extensive research based on advice from this thread. (Usage First 25.51 - $0.0308 Usage after 25.51 $0.0284 Daily Supply $1.0833 Discount (with DD option) 8% ) - saved another $30 per bill on top of what AGL was offering. I'm pretty convinced I have the 2 best options in QLD at present now.

        • The Wololo Wombat on 23/09/2017 - 12:19

          @chrislheilig:
          Was the 8% off the usage only or the supply charge as well? Thanks

  • nocure on 05/09/2017 - 10:55
    +11

    Tell AGL to shove it, just like I did with origin, they've been ripping us off for years.

    • chrislheilig on 05/09/2017 - 10:58
      +4

      I would normally agree - The fact that they can insist 12% was always the best possible discount in QLD but can now offer 26% shows how much they were ripping us off. If it wasn't for the additional discount with the Gas (Which Alinta doesnt offer in QLD) and the fact I was getting the discounts straight away, I may not have jumped back just to save the 1%.

    • [Deactivated] on 05/09/2017 - 11:23
      +1

      Origin is the cheapest gas for me

  • SBOB on 05/09/2017 - 11:08
    +3

    Electricity and Gas discounts do my head in…

    Hunting for our new place yesterday in NSW i needed an excel spreadsheet and formulas to work out what the actual supply/usage charges were for the handful I compared (Dodo, Energy Australia, Origin, AGL and Click)

    Despite Click Energy having the highest discount, and including of supply charges (via their current one bit switch promo), they were the most expensive for electricity.

    The rest were roughly the same per month for my rough usage calc, with AGL being marginally cheaper than Energy Australia (but easier to sign up online due to solar panels)

    • [Deactivated] on 05/09/2017 - 12:34

      Mate you need this

      https://www.energymadeeasy.gov.au/

      It's like compare the market, etc, without funny money behind the scenes.

      • Gandalf the Thrifty on 05/09/2017 - 13:43

        I used that site the other day and cheapest for me still seemed to be Origin

    • bobzor on 05/09/2017 - 21:21

      Mmm this one big switch sounds good in theory but always seems more expensive at the end. Takes them so long to get the people signed up for the deal, by the time it goes live there are better deals. The very first one they did seemed good but since then not so much.

    • illz on 06/09/2017 - 09:17

      Hi SBOB,

      Who did you end up going with?

      I'm with Click now, I moved over on the One Big Switch deal.

      • SBOB on 06/09/2017 - 10:42
        +1

        Went with AGL for sign up.

        Will re-asses after the first couple of bills in the new house though.

  • Mamia on 05/09/2017 - 11:18

    They offered me the same deal. Took a few weeks for call.

  • corgicorgi on 05/09/2017 - 11:23

    I rung them 2 days ago and they just math the 25% discount. Does alinta do gas also?
    Thanks.

    • chrislheilig on 05/09/2017 - 11:44

      Alinta only do Electricity in QLD I believe - There was no mention when I signed up.

      • bobzor on 05/09/2017 - 21:22

        No gas yet, probably won't happen.
        Origin still cheapest mains gas in QLD

  • Twisty on 05/09/2017 - 11:29

    Gold Coast here and I find DODO the cheapest ATM

    • chrislheilig on 05/09/2017 - 11:45
      +2

      What are your rates and discounts? Looking at the website (your offer may be better) they offer a standard 15% but at a higher rate.

      AGL Discount 25%
      Daily Rate: $1.00 ex GST
      Tariff 11: 26.00c ex GST

      Dodo Discount 15%
      Daily Rate: $1.1610 ex GST
      Tariff 11: 26.25c ex GST

    • [Deactivated] on 05/09/2017 - 12:37

      Adelaide here. DODO also cheapest for electricity.

      Actually Alinta is slightly cheaper but DODGY.

      • ChickenTalon on 05/09/2017 - 13:01

        I just moved to Alinta…. so far so good. Why do you think they're dodgy, anything I need to look out for?

        • redfox1200 on 05/09/2017 - 13:09
          +2

          dont go to alinta if you have solar

        • ozrex on 05/09/2017 - 14:10
          +1

          @redfox1200: care to elaborate?

        • Steptoe on 05/09/2017 - 17:12

          @ozrex:
          Must be a crappy Feed In Tariff Rate.

        • redfox1200 on 05/09/2017 - 17:15

          @ozrex:

          they will either give you a solar feed in tarriff OR the regular 20% off your electricity, not both

    • bobzor on 05/09/2017 - 21:23

      You're rates just went up with Dodo a couple weeks ago, best check again!

      • Twisty on 05/09/2017 - 22:15

        Will do

  • ozrex on 05/09/2017 - 11:39

    Any mention of Solar FIT on that info sheet?

    • chrislheilig on 05/09/2017 - 11:45

      No mention of solar on my AGL Electricity Plan Summary.

    • 31mop on 05/09/2017 - 12:25

      I had a call from them recently to try and get me to stay. They offered me 16% disc on ELEC, 8% on Gas but only 8.4c FIT for SOLAR (QLD).

      Origin worked out cheaper based on my maths as they had 15c or 16c FIT (can't remember which)

      • Steptoe on 05/09/2017 - 17:13

        Origin FIT is for a finite time AFAIK. Maybe 24 months.

        • bobzor on 05/09/2017 - 21:25

          Origin usually can offer better solar buyback but then give lower rates discounts. So if you have a 5kw+ system usually go better buyback if 3kw or less usually discount is better depends on household YMMV.

  • Trojan on 05/09/2017 - 11:50
    +1

    My advice will be look up https://www.energymadeeasy.gov.au first before deciding.
    I'm in NSW and almost signed up on AGL's 25% electricity until I went to that government site.
    Found that qenergy rate was 25.5% cheaper (21.65c/kwh vs 29c/kwh).
    The bonus was the supply charge was also cheaper (25% AGL discount doesn't apply to supply charges) at 70c/day vs 84c/day
    (all prices above are for NSW and ex GST)

    • [Deactivated] on 05/09/2017 - 12:39

      Agree with this site, but watch out for good hearted honest mistakes in the rate sheets submitted by the energy companies that make them appear cheaper than they are.

      I've spotted quite a few "errors" but the gov is good at fixing them.

    • tjioer on 05/09/2017 - 16:16

      I think 21.65c/kWh is already including discounts, whereas your AGL 29c/kWh is excluding discounts.

      I almost made the same mistake with my Energy Australia's 31c/kWh. If I apply my 22% discount, it would be 24c/kWh, almost the same as QEnergy's 23c/kWh.

    • ifonlyiwasyounger on 05/09/2017 - 17:59

      … and your NSW electricity supplier now is …?

  • lostn on 05/09/2017 - 11:51

    When I left, they offered me an on time discount of 45% electricity and about 32% gas. Melb btw.

    I still turned them down though.

    • sushiyasha on 05/09/2017 - 13:48

      Hi Lostn, do you mind me asking how did you get that offer? 45% for elec and 32% for gas is crazy discount rate in my book. I'm with EA at the moment and the best they can do is 42% elec and 20% gas :/

      • lostn on 05/09/2017 - 20:04

        I switched to EA which was doing 34% and 22%.

        AGL offered me a percentage that beats that. I declined. They gave me a second offer even better. I declined again. Then they gave me the final offer which was what I quoted above. It's a very good deal. But I declined again. The offer was for one year only. After that they would have to advise on the new discounts. Wasn't interested in facing the hassle again in a year's time.

        EA was offering $50 off first gas and another $50 off first elec bill, which would outweigh the higher percentage discount from AGL.

        • sushiyasha on 11/09/2017 - 01:16

          Thank you :) i really appreciate your detailed response

  • ryann on 05/09/2017 - 12:11
    +1

    Makes me feel silly for accepting the 14% discount I extracted out of them by threatening to leave.

    Took me half an hour to get them from 5% to 14%.

  • locknuts on 05/09/2017 - 12:44

    What do these companies actually do? I mean Energex supply the electricity and these companies subcontract the meter reading.

    Do they just send out bills and deal with customers? Great gig if you can get it (depending on the customers).

    I'm with Click Energy. I'll see if they can do better.

    • PVA on 05/09/2017 - 14:59

      Yes, they just resell. Just like say Aldi resell Telstra network for mobiles for example.
      No idea how that could ever be better for us as the power providers want to make a big profit.

  • IMadeYouReadThis on 05/09/2017 - 12:50
    +1

    Jesus, you guys pay $1+ for supply charges in QLD! Well, at least you have cheaper housing.

    Regards,
    Sydney

    edit: fixed spelling of Gesus

    edit2: TonyAbott just negged me, bhahaha

    • The Wololo Wombat on 05/09/2017 - 13:14
      -5

      Honestly, when you use Jesus as a curse word, it bothers me.

      • IMadeYouReadThis on 05/09/2017 - 13:21
        -1

        it bothers me

        This - doesn't bother me.

        • The Wololo Wombat on 05/09/2017 - 13:22
          +3

          All good mate. Just making you aware, feel free to express yourself however you like.

      • dazweeja on 05/09/2017 - 13:25
        +1

        I would say it's used to express exclamation or surprise in the above context. Curse words are usually used in anger which is not the case here. Where do you stand on "Oh my God" and "OMG"?

        • The Wololo Wombat on 05/09/2017 - 13:36

          Despite the evidence, I'm actually a very easy going guy haha.

          I take your point about exclamation - not said in anger, so probably not a curse word. But still what remains is the absent mindedness which demonstrates a lack of respect/understanding.

          I mean, if someone used my Mother's name absent mindedly to show emotion, i'd be put out (I'd suspect you would be to); so I'm even more put out by someone showing the same disrespect to my God. It's only slightly irritating though, as I realise it isn't malicious or said with malcontent, but out of habit (and potentially a lack of vocabulary; sorry mate, but this is often the case!)

          Oh my God bothers me for the same reason, but it's less specific, so it bothers me less. Imagine the offence if people used Allah, or Buddha or Mohammad in the same way.

          I guess Christian's are easy targets, as they usually don't put up a fight… something about turning the other cheek… lol.

        • ialam99 on 05/09/2017 - 13:53
          +1

          @The Wololo Wombat: it's fine to disrespect Christians, Muslims, etc…but disrespecting Texans is taking it way too far…je suit charlie

        • dazweeja on 05/09/2017 - 13:56
          +3

          @The Wololo Wombat:

          "I mean, if someone used my Mother's name absent mindedly to show emotion, i'd be put out"

          If your Mamma's name was Mia, you'd be completely out of luck.

        • thelastnoob on 06/09/2017 - 18:51

          @dazweeja:

          Actually on ozb you can use God and Jesus as curse words but are prohibited from saying the same about the so called Islamic prophet
          So please remember to only target Christianity but please for the love of … leave Islam alone

    • montorola on 05/09/2017 - 13:51
      +5

      Jeez, you guys have cramped, overpopulated streets and it takes forever to get from one place to another in traffic! Well, at least you have cheaper fuel prices.

      Regards,
      Brisbane ;)

      QUEENSLAND FTW!

  • zedroid on 05/09/2017 - 12:51
    +1

    May be worth noting that AGL contract term is 12 months while Alinta's contract is for 24 months. Since Alinta is trying to break into QLD market, they may stop offering this 25% discount if they get a good customer base in the coming months.

  • spaz84 on 05/09/2017 - 13:02

    Alinta Energy now in NSW as well. Through the one big switch website (https://www.onebigswitch.com.au/) they are offering 30% off electricity and 18% off Gas. I tried to get AGL to price match and they wouldn't.

    • IMadeYouReadThis on 05/09/2017 - 13:12

      Alinta Energy now in NSW as well

      Their per kWh rates are 3 cents cheaper than mine (Energy Australia NSW) but their supply charges are whopping 30cents dearer.

      Admittedly, I am on fixed rate contract for two years until June 2019. First time I fixed my electricity rates and absolutely love it. Shame no more fixed rate by EA.

    • ialam99 on 05/09/2017 - 13:46

      I think you also need to check the tariffs as well (higher discount of a high tariff may mean you pay more…and also that one month you forget to pay by the due date and you're hit with a 30% higher bill because the discount is only for pay on time).

      Im from VIC and I checked the advertised rates from AGL, Origin and EA and found EA was the cheapest of all three. but based on the above, it seems like we can negotiate much better rates by calling them up.

      @TA: I'm looking to you bro to negociate the official "Ozbargain Energy Offer" :)

  • kokita on 05/09/2017 - 13:49

    They called me and gave me 32% on electricity and 25% on gas. I'm in NSW.

    • downtime on 05/09/2017 - 15:39

      How, please ?

    • lostn on 05/09/2017 - 20:09

      You should have declined the offer.

      Their playbook is, if the customer declines, give a second improved offer, and if they decline again, give the third and final offer.

      I got better than that. I got 45 and 32. Though I still didn't take it, for personal reasons.

      • bobzor on 05/09/2017 - 21:27

        You won't get that in NSW

  • ash on 05/09/2017 - 13:49
    +3

    I am a current AGL customer, and I just did an online chat with an AGL agent, and told them about the 25% off offer from Alinta. She offered to match it with 25% but I told them "my friend" (AKA Ozbargainers ) got 26% offer to retain him.. so she said she can do that too! The process was super simple, they just needed to verify the account holder ID, and moved my plan to a new 12month contract starting immediately. By the way I am in QLD.

    Thanks for posting this deal OP

  • ATD on 05/09/2017 - 14:08

    Hmmm…AGL refuse to go to 26%, only 25% max. The AGL match is only for a 12 month period where Alinta is 24 months. I have a feeling after 12 months, AGL will reduce the 25% discount.

    • ash on 05/09/2017 - 14:14
      +1

      try another agent, I had no resistence asking for 26%. Also according to the QLD government website, the deal they done with Alinta is for the next two years. so I imagine Alinta would be still offering same deal next year.. if AGL can't match it then I will just walk

      • ATD on 05/09/2017 - 14:56

        Went through online chat and max guy would offer was 12% - said about the 26% and replied he didn't have access to offer more than 12% being their max. Might just have to accept 25% even though the extra 1% gives me a further $9.80 off per quarter

        BTW @ash - not your problem, you did well to get the 26% - thought I was a better negotiator than this after 2 phone calls and 1 online chat

    • lostn on 05/09/2017 - 20:12

      Because you called them up and begged. You haven't left or expressed the intent of leaving. And even if you did, you haven't put it into action. You're just asking for a price match, which they aren't obliged to give you. If they think you're serious about leaving, the retention team will give you a call, not the sales team you spoke to.

      If you transfer, they will be the one calling you, and the ball will be in your court, not theirs. You'll get better offers that way.

      • ATD on 05/09/2017 - 20:17

        @lostn Didn't "beg" anyone - first call clearly stated I wanted 26% otherwise I would leave…reiterated this quite clearly through the discussion. Did a slightly different routine second call but ended with I would be leaving. Looking at Alinta, they came out more expensive than AGL per quarter. So while I would be happy to leave, I save more at 25% with AGL than moving over to Alinta.

        • lostn on 05/09/2017 - 20:26

          As long as you contact them instead of them contacting you, you aren't going to get the deal you want. Call it begging, leaving, threatening to leave but not really leaving, or whatever you want.

          They called your bluff. If you really want the discount, go and sign with someone else. There's a cooling off period so you're not even committing to anything. But on AGL's end, the situation will be flagged as serious, and it will be different people with higher authority (regarding pricing) speaking to you.

          They took you seriously enough to match the competitor's offer. No more. They know you're not going to leave if you have a matched offer. You gain nothing in leaving, since the rates are the same. Even if you were totally serious when you told them "that's it I'm leaving", they don't need to give you a better offer.

          Because one, you may not actually leave. Two, there is still time before this move is final. There's a cool off period, plus they can retain you up until the next meter read if they negotiate with your new provider. They will wait in the event you don't actually leave because they have nothing to lose to holding back the improved offer. From their POV, they can guarantee a better offer now, losing some money, or maybe give you a better offer later. If you're facing loss of revenue, a maybe is better than a guarantee.

          Seriously, just leave. I promise the retention team will take you more seriously than the goon you spoke to. I did it myself a month ago. I turned down Elec 45% off and Gas 32 or 33%.

        • bobzor on 05/09/2017 - 21:29

          @lostn: just ask to speak to the retention team at the start of the call!

        • ATD on 06/09/2017 - 07:32

          @lostn: OK, just switched over and will see what happens :)

  • benjoon on 05/09/2017 - 14:27
    +1

    Hmm tried chatting online. Wouldn't even give me 25%.. how did you guys negotiate ?!

    • PaperplaneXXX on 05/09/2017 - 14:42

      I don't know I just said I am going to Switch to this one…Alinta.
      And wondering if you can match their offer.

    • paperclips on 05/09/2017 - 16:11

      Are you selecting sales when starting the live chat? Billing will be unable(unlikely) to help you.

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