This was posted 7 years 3 months 12 days ago, and might be an out-dated deal.

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$50 New Balance Voucher When You Book Parking Online with Secure Parking (No Min Spend)

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$50 New Balance Voucher When You Book Parking Online with Secure Parking (No Min Spend)
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Limitless on 10/08/2017 - 20:22 secureparking.com.au (2493 clicks)
Last edited 18/08/2017 - 19:15

Received an email from Secure parking for their active August campaign. If you book a bay between the 16th and 30th of August they will send you a code for a $50 New Balance Voucher for use on the new balance website on full priced items.

Link on their website has the following terms and conditions:

Applies to all online parking bookings with Secure-a-Spot:All customers who book parking online with Secure-a-Spot between 16/08/17 and 31/08/17, will get a $50 off New Balance promotion code for use when shopping online with New Balance. Your promotion code will be sent via your registered Club Secure email address with 5 days of your booking.

Terms:

  • New Balance promotion code expires 31/12/17.
  • FREE shipping included.
  • For use with full priced products, excludes Digital Sports (Watches).
  • Offer only available online through www.newbalance.com.au
  • Offer available to both Australian customers only.

Looks like there is no min spend with the voucher

Fashion & Apparel

Related Stores

Secure Parking
Secure Parking

closed Comments

  • pmathieson on 02/09/2017 - 14:13

    I understand that we were abusing their deal, but that isn't a suitable reason to break their contract. ACCC will support consumers on this.

    I included in my email to them that they should provide a solution to all affected consumers without complaint, which I would recommend everyone to do so as to not have to individually submit complaints. That said, the more people that complain, the more likely we are to get a solution.

  • Traveller107 on 02/09/2017 - 17:34

    Will be emailing them too. Thanks for the template above. I have 16 codes that I haven't had the time to use so far!!
    I park in the CBD every day and paid over $25 for every single parking so will be pursuing this. Really annoyed!!

  • clem on 02/09/2017 - 18:42

    I have emailed too, thanks for the above template.

  • imissbeans on 02/09/2017 - 20:16

    I have emailed them too, thanks for the support everyone, I feel so much better that I'm not the only person emailing them about this to complain. Just wait until this makes the papers…?

  • whtsurid12 on 02/09/2017 - 22:50

    If we emailed ’em ten times, they might win nine. But not this time… Not with this deal. This deal, we skate with them. This deal, we stay with them. And we will make them revrtt the t&cs because we can! WE are the greatest ozbargainers team . We were born to be ozbargainers, every one of you. This is our time lets do it send them so many emails that they shud change the t&c s

  • saltedcaramelnut on 02/09/2017 - 23:35
    +1

    Just wish to give an update. Not an official recount or statement, but just sharing some information.

    Had drinks with someone who works for (A***). I casually mentioned this case that had happened and he/she did say that the organization would generally take note of cases like this, because it involves sizable companies so there's a good chance for the case to be taken seriously if enough complaints were sent in, especially since it involves two big companies (namely Secure Parking and New Balance).

    Of course, that would depend on the volume of the complains alongside the merits of the case and many other factors, but he did mention that based on the facts presented to him on a surface level, there's a good chance for the companies to get into some trouble. He/she is not in charge of making the decisions directly or picking of the cases, but just merely sharing his/her limited insights.

    Good luck to those of you who had sent in emails. If they do choose to ignore after your attempt/s to communicate them in an effort to resolve this, then you should know where your next query will go.

    • jdf on 03/09/2017 - 11:04

      Based on this, has everyone sent in emails to Secure Parking or ACCC?

      • jenovax1 on 04/09/2017 - 10:02

        I've sent Secure Parking 3 emails in total and haven't received any response. Look's like they don't even care about this whole situation.

  • AshPagal on 04/09/2017 - 10:04

    I have emailed them as well, waiting for a reply. not copied ACCC though.

  • clem on 04/09/2017 - 10:17

    Yeh I've sent an email to Secure Parking. Just to show I've made a legitimate attempt to reach out before emailing the ACCC.

  • houseishouse on 04/09/2017 - 12:44

    Emailed too, has anyone received anything back yet? Other than the autoresponse

  • thydzik on 04/09/2017 - 13:39

    I only sent an email on the 31st, no response yet. will give them a few more days before sending a follow-up email and then escalating to ACCC.

  • Legsweeping on 04/09/2017 - 14:28

    Have sent about 5 emails regarding my 3 bookings from weeks ago and have one code so far after the 4th email

  • voteoften on 04/09/2017 - 14:44

    Does anyone have a media contact?

    • rispwaker2 on 04/09/2017 - 18:19
      +2

      Sure hope someone does. To think a company the scale of Secure Parking would do something so shameless to its customers.

      I liken it to a bank holding a signup promotion for credit card for $100 cash upon signup, and then when people decided to signup for the promotion, they then change the terms to include *$100 upon signup and with a spending of minimum $5000 within 3 months.

      That's essentially what Secure Parking is doing to us and they won't get away with it.

  • skylinebmwm5 on 04/09/2017 - 15:41
    +1

    Despite pointing out in my email to Secure Parking that my bookings are made prior to the change in T&C, all I receive in response is a generic reply that all bookings made after the change are bounded by the new T&C. I bet they don't even bother reading the complaints.

  • noskich on 04/09/2017 - 16:19

    I only had a single booking in total and will be sending the email tonight.
    Should make it a point in your emails it is not 'footwear only', but 'FULL PRICED footwear only'.
    I would be quite happy to buy footwear on sale, but can't even do that.

  • Traveller107 on 04/09/2017 - 16:44
    +1

    No reply yet from secureparking regarding this fiasco. Whoever at securepark thought they can get away with new T&Cs being applied retrospectively to vouchers issued when the old T&Cs were in place has quite the imagination.

    Trying to force their new conditions and expecting me to use 16 unused vouchers to buy 16 pair of shoes is ridiculous! I have been paying them over $25 every single day in parking along with a bunch of other colleagues. And this pathetic stunt has not been appreciated by any of us so they are about to lose quite a few customers for sure.

    Next stop- ACCC! Now is anyone willing to share a template for that? :P

  • jdf on 04/09/2017 - 18:26

    So I had a reply from Secure Parking telling me to refer to the T&C's saying that it is only for Full Priced Footwear, don't know if they even read their emails properly.

  • muji on 04/09/2017 - 22:27

    The first email I got from them was the generic reply about T&C. When I replied back asking them to honor the original T&Cs because they were what I had agreed on, I got the following response (feels like they are mocking me with the "simple language" comment):

    Thank you for your email.
    As simply put as possible (and without prejudice) because often simple language can be read in multiple ways.

    All codes are being honoured by New Balance and can be used to purchase products giving a discount of $50 off full priced items. The terms in effect did not change, they were merely updated to better reflect how to use i.e. on footwear, as footwear fits the criteria. This was necessary because some users were trying to purchase $0 value items using code and applying for multiple codes by booking low value parking and not showing up sometimes 19 times!

    Should you try to use these codes for a $0 transaction the automated system says you get free shipping only, this does not mean it does not work, it means the item was either below $50 or excluded from promotion as per terms.

    • rispwaker2 on 04/09/2017 - 22:42

      This feels like such a contradictory statement by them.

      You could keep that email to show ACCC that they're misleading consumers. How can they claim the terms did not change when it indeed was changed. That reply from them is in my opinion the most patronizing reply I've ever seen, filled with contradictory statements and quite honestly, the person who wrote that clearly has no clue what he or she is talking about.

      Besides, why is it of their concern even if consumers book but don't show up. If I sign up for multiple credit cards and only use them when they have cashback or when they have some benefits, should banks then revoke the benefits and change the terms and condition at the very last minute? It does not mean that we have to show up for the parking even if we booked it, what's more important is we paid for it and they receive cash for it. They should have included it in the terms and condition if they didn't want people to do that or limit the number of vouchers received per account, instead of encouraging them by stating "Get a voucher each time you book a parking."

      *EDIT: in fact, you should ask them now, name me an item in the store APART from full priced shoes that I can use my voucher with. since shoes were just an example.

    • thydzik on 04/09/2017 - 22:51
      +2

      lol, I don't read that as mocking. I interpret that as someone in marketing is trying their best to respond, but is over their heads.

      'as simply put…because simple language can be read in multiple ways'? contradicts itself, with a random 'without prejudice' thrown in there
      https://en.wikipedia.org/wiki/Prejudice_(legal_term)

      'The terms in effect did not change, they were merely updated' another contradiction.

      'Should you try to use these codes for a $0 transaction the automated system says you get free shipping only, this does not mean it does not work, it means the item was either below $50 or excluded from promotion as per terms.'
      an addition to the T&C which was never there on mine or any one else booking.

    • imissbeans on 04/09/2017 - 23:11
      +2

      I note that there is nowhere in the terms that says that you have to actually show up for parking. What if something came up and we couldn't show up? Are they going to give us our money back if we told them we didn't show up. No. They have taken our money, and don't want to fulfill their end of the deal. They are probably reading this post.

    • voteoften on 05/09/2017 - 07:04

      I bought a pair of $60 leggings. This email seems to imply that I could do it again. But I it says foot ware only.

      Are socks footwear?

  • disjointed on 04/09/2017 - 22:33
    +1

    Gave a call to Secure Customer Service last week and all they did was get me to email them my problem. I haven't received a reply from NSW and VIC Secure Customer Care thru email and will be going to ACCC next if they do not reply soon.

    Came across articles of similar nature and I believe we have a good chance in this. Lets just give them a few more days to see if they are willing to settle it amicably.

  • thydzik on 05/09/2017 - 10:02
    +2

    screenshot showing code not working you can attached to ACCC email;

    http://i.imgur.com/8AlPFKu.png

    $55 full priced item.
    http://www.newbalance.com.au/pd/mfc-player-run-out-tee/19126…

    • voteoften on 05/09/2017 - 10:18

      I'm on holiday, so not convenient to do this myself.

      Maybe someone could screenshot all of the apparel pages on NB in case they have a permanent 5% off sale until the vouchers expire.

      In worst case scenario, can vouchers stack fior forward?

  • noskich on 05/09/2017 - 12:44

    Has ACCC responded to anyone's complaint yet?

  • whtsurid12 on 05/09/2017 - 14:46

    Havrnt heard anything back from secure parking what would be the procedure to contact ACCC thank you

  • Mysterious on 05/09/2017 - 15:36
    +2

    Emotions aside, how unlawful is the T&C change actually?

    I've complained via e-mail and received a rubbish response. I've contacted the ACCC.

    Does anyone know if an ombudsman would get involved too?

    • thydzik on 05/09/2017 - 15:48

      T&C have been agreed between us and Secure Parking on meeting their specific requirements at time of booking.
      It is not so much the change in T&C, but the fact they are not delivering on the agreement as per originally agreed.
      They are breaking a contract.

  • rispwaker2 on 05/09/2017 - 15:41
    +7

    We would be able to write in that Secure Parking is engaging in misleading or deceptive conduct as per the link below.

    https://www.accc.gov.au/publications/advertising-selling/adv…

    Or perhaps more accurate under https://www.accc.gov.au/consumers/consumer-rights-guarantees…

    Products must also:

    match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising

    Consumer guarantees on products and services also apply to:

    bundled products and services

    This would be the place to report. I would personally be reporting once they do not give a satisfactory reply (or choose to ignore), by the due date that I've stated in my correspondence email.

    https://www.accc.gov.au/contact-us/contact-the-accc/report-a…

    This is the their company's name alongside their ABN. Secure Parking Pty Ltd (ABN 31 669 236 037)

    For those that are lazy to write in, perhaps I'll draw up a template when I'm free later, but I recommend that each entry be unique so that we will be able to get the attention of the ACCC.
    We have to stand united in an effort to stop merchants (Secure Parking in this case) from performing acts like these, which is violating our consumer rights. Besides, all it takes is 10 minutes of your time.

    https://imgur.com/a/kJEOl (This is the image of the previous terms and condition).
    https://imgur.com/a/gmagL (This is the current terms and condition, changed on 31st of August around 3-4pm)

    You can also include a screenshot of the email that you received to show that you received the email with the old T&C, but they forced you to abide by the new T&Cs, which are substantially different and are not honouring your request for them to honour the contract as per sent out in their email.

    • voteoften on 05/09/2017 - 19:12

      Thanks. I have the feeling that you will write a fantastic template.

    • imissbeans on 05/09/2017 - 21:17

      Thanks, I have contacted ACCC. I think if there is enough of us that make contact, ACCC will have to review this issue, contact Secure Parking and hopefully help us resolve this. Secure Parking seem to have little intention of trying to resolve this with us or honouring the original terms.

      Edit: With the change in terms, I feel like I'm left with a bunch of useless vouchers seeing that New Balance is on sale every second week and Ozbargain is big supporter of their sales.

      • Mysterious on 05/09/2017 - 23:49
        +2

        Their on sale shoes are better value than full price + coupon. Essentially the coupon is worthless.

    • KBZ on 07/09/2017 - 12:02

      I've also contacted ACCC hopefully it results in something.

  • thydzik on 06/09/2017 - 00:28

    thought of credit card charge backs given we never received the advertised product?

    • rispwaker2 on 06/09/2017 - 14:49

      Probably going to do that as well. If they want to reclaim the money, I welcome them to try and deny chargeback.

      • thydzik on 06/09/2017 - 15:16

        use it as a last resort though, if we can't get traction with the ACCC.
        and they still insist 'footwear only'
        which even then doesn't work in some cases.
        http://i.imgur.com/EiS6BfC.png

  • Kuyaozb on 06/09/2017 - 08:57

    i received their replied as below :

    Dear customer,
    Regarding the $50 New Balance campaign- as per Club Secure terms and conditions, Secure Parking reserves the right to change offer terms at any time. As
    per the notification on our website on 19/8/17, the terms of the new balance $50 offer were changed to cover purchases of footwear only. If your voucher
    code is only showing free shipping, please add a footwear product to your cart and the promotion code will work.

    • thydzik on 06/09/2017 - 09:57
      +1

      They are referring to the Club Secure terms and conditions. The issue isn't with the Club Secure terms and conditions.

      But with the $50 off New Balance Terms and Conditions, which they specifically separated into a few dot points and made no reference that the Club Secure terms and conditions apply, or that the $50 off New Balance Terms and Conditions are subject to change at anytime.

      edit: you could even close your Club Secure loyalty program, thereby ending the Club Secure T&C agreement.

      Club Secure loyalty program and the $50 off New Balance code are two separate agreements, there is absolutely no indication that the T&C are related.

      • Kuyaozb on 06/09/2017 - 12:03
        +1

        seems like without the pressure of ACCC, secure parking is not going to do anything.

    • Cave Fire on 06/09/2017 - 11:16

      The old vouchers don't have the footwear restriction. I can show a voucher issued on the 27th that does not say footwear only. The 19th is three days after the promotion started. It seems Secure Parking thinks that their responses aren't getting shared and they can make up whatever they want.

      • Kuyaozb on 06/09/2017 - 15:25

        i have both types of voucher too

    • KBZ on 06/09/2017 - 12:38

      When did you email them? I'm still waiting on a response that I sent on Friday.

      • Kuyaozb on 06/09/2017 - 15:24

        i asked them on 4 Sep via a previous mail in regards to unreceive coupon.

    • ronnknee on 11/09/2017 - 09:54

      We also reserve our right to report them to the ACCC and our credit card companies.

  • thydzik on 06/09/2017 - 10:14

    example of code not even working for footwear
    http://i.imgur.com/EiS6BfC.png

    link to the full priced footwear below
    http://www.newbalance.com.au/pd/new-balance-680v3/1907379821…

  • noskich on 06/09/2017 - 10:19

    Problem is that the code can only be used for full priced footwear. So they are lying again by saying it can be used for any footwear.

  • clem on 06/09/2017 - 11:57
    +2

    How long should we wait before going to the ACCC? Should I send a follow up email?

    • rispwaker2 on 06/09/2017 - 14:48
      +1

      They seem to be ignoring emails so it's fine. I guess 3 business days without a reply should warrant giving them necessary time to formulate a reply but they chose not to.

  • KBZ on 06/09/2017 - 15:03

    Anyone have the cache or image of the original terms? Cache on the web has the updated terms.

    • rispwaker2 on 06/09/2017 - 15:06
      +2

      I've uploaded the image . Check my post above.

      • KBZ on 06/09/2017 - 15:12

        Cheers!

  • MadMaxBargainRoad on 06/09/2017 - 16:23

    Made the booking on an old account but did not receive any voucher
    ->Made an online enquiry and they do not reply
    ->Now comes the ninja change of T&C
    ->Tried to cancel a $2.50 booking and they would only refund you 50c
    ->GG WP Secure MFing Parking

  • rispwaker2 on 06/09/2017 - 19:30
    +2

    Going to lodge a complain to the ACCC now. Considering to lodge a complaint to NCAT. Benefit is that they'll definitely take action if we're in the right (i.e look at the case), but downside is there's a fee involved.
    http://www.ncat.nsw.gov.au/Pages/apply_to_ncat/fees_and_char… (applicable for those in NSW only)

    Really considering applying to NCAT, since they'll issue an official notice to Secure Parking then hold a court hearing should Secure Parking not reply to NCAT or refuse to take any actions. I just hate the feelings that companies are taking advantage of consumers because these companies think consumers wouldn't exercise their rights even when they're being taken advantage of.

    I've given them sufficient leeway to rectify the error but they just chose to ignore the issues or even bother giving a reply.

    • thydzik on 07/09/2017 - 11:19

      Have you applied to NCAT? I'll donate $10 towards the fee.

      I'm just in the process of drafting something to the ACCC.

      • rispwaker2 on 08/09/2017 - 02:44

        I'll probably decide if I'll do it by tomorrow night. I'll let you know again. Cheers.

    • mmis4167 on 07/09/2017 - 13:28
      +2

      lets use crowdfunding. how much would it cost?

      • rispwaker2 on 08/09/2017 - 02:48
        +2

        From what I recall, it should be $49. It's not all about the cost, but also the fact that if they refuse to do anything after official notice is given, there'll be a tribunal hearing where I'll need to present my evidence against them and vice versa. So I'll have to make time to attend the hearing too.

        But on the bright side, if I am awarded the case, this would basically open the doors for everyone to do exactly the same as this would set the precedence. Everyone would then be able to obtain compensation.

        If I am really going to apply for NCAT, I'll be sure to request for damages more than the promised vouchers, for all the inconvenience and everything they'd put us through.

    • clem on 07/09/2017 - 16:08

      Yeh let's do an Ozbargain crowdfund!

    • rispwaker2 on 07/09/2017 - 00:56
      +4

      Thanks for your effort in finding these, and I would be more than willing to support New Balance by paying them the difference even if I want the items you listed. However, won't be making anymore purchases or bookings with Secure Parking or New Balance till this issue is settled. They've completely obliterated my trust.

  • thydzik on 07/09/2017 - 10:29
    +1

    If anyone has the knack for pitching this kind of thing, smartcompany will probably pick up the story.

    https://www.smartcompany.com.au/contact-us/

    Send news releases and story pitches to: [email protected].

    • Cave Fire on 07/09/2017 - 20:44
      +2

      What about the Abc Checkout TV show? Left a message on their Facebook, but they have something called leave a tip off, so I'll send what has happened there as well.

  • thydzik on 07/09/2017 - 12:28
    +2

    Here are some numbers,

    New Balance's range is about 1000 items.
    Out of that 1000, about 400 are on sale excluding them from use of the voucher.
    Out of that 600, close to 400 are not foot wear only.
    leaving a bit over 200 of items that can actually be used with the code, roughly 20%

  • Limitless on 08/09/2017 - 10:13
    +1

    Emailed Secure parking Saturday with no reply so will be lodging a complaint with the ACCC

    Hopefully others have done the same so we can fight this BS!

  • Traveller107 on 08/09/2017 - 10:21
    +2

    No reply to any of my emails so finally lodging a complaint with ACCC as well.

  • whtsurid12 on 08/09/2017 - 10:34
    +2

    Havent heard anything back from secure parking will complain to ACCC

  • illumination on 08/09/2017 - 14:39
    +1

    Also have not received a response from Secure Parking.

    Will most likely write to ACCC soon too.

  • thydzik on 08/09/2017 - 14:55
    +7

    For the lazy, here is a template for ACCC, better to change it around so they don't all look the same. I could have added more but got capped at the word limit. Attached the two screenshots of the T&C old and new that was previously linked above.
    https://imgur.com/a/kJEOl (This is the image of the previous terms and condition).
    https://imgur.com/a/gmagL (This is the current terms and condition, changed on 31st of August around 3-4pm)

    On 10th August 2017, Secure Parking Pty Ltd (Secure Parking) ran a promotion were if a customer booked a car bay between the dates 16/08/17 and 31/08/17, each customer will receive per booking a "$50 off New Balance promotion code for use when shopping online with New Balance".

    The Terms and Conditions of this promotion only stated the following points (note there is no mention of the terms being subject to change):
    "*New Balance promotion code expires 31/12/17.
    *FREE shipping included.
    *For use with full priced products, excludes Digital Sports (Watches).
    *Offer only available online through www.newbalance.com.au"

    After receiving the New Balance code, Secure Parking have changed the Terms and Conditions to include "Footwear only." I have not agreed with this change to the T&C, yet they have proceeded to limit the voucher with this change. This heavily restricts the usage of the voucher. As an example, about 40% of items are on sale and excluded from the coupon (as was always the case), but due to the recent addition of 'footwear only' this reduced the number from 60% to a little over 20% of items that the coupon can be used on.

    I have tried contacting Secure Parking multiple times, but they either ignore me completely or respond that the T&C state 'footwear only' which is why I can't make my purchase.

    I am happy to provide any correspondence you require, for now I have attached screenshots of the changed T&C.

    • Traveller107 on 08/09/2017 - 17:26
      +1

      Looks good. As suggested I will tweak it a tad so it looks different before sending to ACCC. Thanks mate!!

    • Limitless on 08/09/2017 - 19:05

      Thanks!!

  • rispwaker2 on 08/09/2017 - 19:54
    +1

    In fact, I think a similar complaint should also be written to the ACCC regarding New Balance because it's a joint promotion and also because New Balance is the actual entity that changed the system 'code' to change the effects of these coupons.

    I've written in to New Balance and they were unwilling to help out with the matter. So I recommend for those writing to ACCC, you could bring in New Balance as well. 1) This would mean more entries overall to boost the probability of them taking notice. 2) As consumers, we won't know who were the actual ones that 'changed' the terms and condition because for all you know it might have been New Balance that told Secure Parking to effect this change.

    • thydzik on 08/09/2017 - 21:54
      +1

      Whilst New Balance issued the codes to Secure Parking, who issued them to us, we didn't receive them from New Balance, the agreement and dispute is between us and Secure Parking.

      my complaint with New Balance would be manipulating the sale prices to limit as many items from the use of the vouchers, but I can't prove that yet.

      • ronnknee on 11/09/2017 - 09:53

        Exactly this. We deal with Secure Parking. Secure Parking deals with New Balance.

  • imissbeans on 11/09/2017 - 10:53

    Has any tried their state Fair Trading office?

    From the Consumer Affairs Vic website

    Offering rebates, gifts, prizes and other free items

    When supplying or promoting goods or services, it is unlawful for the business to offer rebates, gifts, prizes or other free products without intending to provide them, or without providing them as offered.

    The business may have a defence if the failure to provide the free product was not the supplier’s fault and they took reasonable care to avoid the failure.

    The rebate, gift, prize or other free product must be provided:

    within the time specified in the offer, or
    if no time was specified, within a reasonable time.

    https://www.consumer.vic.gov.au/products-and-services/busine…

  • mmis4167 on 11/09/2017 - 11:14

    fair traiding NSW

    http://www.fairtrading.nsw.gov.au/biz_res/ftweb/General_comp…

    Offering rebates, gifts, prizes and other free items

    It is unlawful to offer rebates, gifts, prizes or other free items without intending to provide them, or not providing them as offered.

    The rebate, gift, prize or other free item must be provided within the specified time or, if no time was specified, within a reasonable time.

    For example – misleading representations about a promotion. A stereo equipment retailer held a promotion. Customers went into a draw to win prizes when they bought stereo equipment. The retailer felt the promotion had not been a financial success, so the closing date was extended and fake names were added to the draw. The retailer pleaded guilty and was fined.

  • houseishouse on 11/09/2017 - 11:55

    Thanks for screenshots, submitted to ACCC and will go to CA VIC today too

  • voteoften on 11/09/2017 - 13:53
    +2

    Fair trading will take action on a single complaint. I know this from experience in WA, over ten years ago. I'm going to write to secure parking now tha I'm back in Oz. I think I'll send them a certified letter, providing I can find an address. Imagine dealing with four or five fair trading organisations. They do have the ability to take cases to the state tribunal. 😀 Don't fight city hall. The government has lawyers on standby.

    Has anyone tried to see if their vouchers now work as promised?

    • cheapfab on 11/09/2017 - 17:36

      Still awaiting my vouchers - have 4 bookings yet no vouchers as yet! Multiple emails sent chasing them up but they are probably getting bombed with all the ACCC threats from the rest of you. I just want my vouchers to see if I can actually use them on even full priced kids shoes!

    • jimojr on 11/09/2017 - 23:01
      +6

      No, I tried to buy some full price socks today, the code only applied for free shipping.I sent them the screenshot, they replied that the code only works on full priced footwear. Then I asked them when socks are not footwear? I have sent email twice, but no answer.

      • illumination on 12/09/2017 - 13:56

        Then I asked them when socks are not footwear?

        HAHAHAHA very good!!!

      • NitroNinja on 12/09/2017 - 19:00

        I love this.

  • thydzik on 13/09/2017 - 10:05
    +3

    goes to $0 with voucher.

    http://www.newbalance.com.au/pd/nb-pro-slide/M3068.html#colo…

    NB Pro Slide

    $30.00
    Be the first to write a review
    Men's Shoes
    Type: Sandals/Slides
    When the game is over, it’s time to relax in the NB Pro Team Slide for men. Convenient slip-on styling makes this athletic sandal easy to wear post-game, post-workout or even post-workweek. Lightweight materials are so comfortable, you’ll reach for them every chance you get.

    rest of the deals up to $30 after voucher:

    URL Before After
    (http://www.newbalance.com.au/pd/nb-pro-slide/M3068.html) 30 0
    (http://www.newbalance.com.au/pd/junior-furon-2.0-dispatch-fg…) 56 6
    (http://www.newbalance.com.au/pd/new-balance-625/KVT625Y-G.ht…) 60 10
    (http://www.newbalance.com.au/pd/574-hook-and-loop/KV574IN-G.…) 70 20
    (http://www.newbalance.com.au/pd/fuelcore-coast-v3/KACSTY-V3G…) 70 20
    (http://www.newbalance.com.au/pd/fuelcore-coast-v3/KACSTIN-V3…) 70 20
    (http://www.newbalance.com.au/pd/220-new-balance/KL220Y-U.htm…) 70 20
    (http://www.newbalance.com.au/pd/hook-and-loop-220/KV220Y-G.h…) 70 20
    (http://www.newbalance.com.au/pd/hook-and-loop-220/KV220Y-U.h…) 70 20
    (http://www.newbalance.com.au/pd/574-hook-and-loop/KV574IN-B.…) 70 20
    (http://www.newbalance.com.au/pd/fuelcore-coast-v3/KACSTY-V3B…) 70 20
    (http://www.newbalance.com.au/pd/new-balance-680v3/KV680Y-V3B…) 70 20
    (http://www.newbalance.com.au/pd/fuelcore-coast-v3/KACSTIN-V3…) 70 20
    (http://www.newbalance.com.au/pd/fresh-foam-zante-v3/KJZNTGS-…) 70 20
    (http://www.newbalance.com.au/pd/new-balance-420v3/M420-V3.ht…) 70 20
    (http://www.newbalance.com.au/pd/premus-trainer/KXPREIN-B.htm…) 75 25
    (http://www.newbalance.com.au/pd/junior-furon-3.0-dispatch-fg…) 80 30
    (http://www.newbalance.com.au/pd/junior-furon-3.0-dispatch-in…) 80 30
    (http://www.newbalance.com.au/pd/premus-trainer/KXPREY-B.html) 80 30
    (http://www.newbalance.com.au/pd/premus-trainer/KXPREY-G.html) 80 30
    (http://www.newbalance.com.au/pd/574-hook-and-loop-classic/KV…) 80 30
    (http://www.newbalance.com.au/pd/574-hook-and-loop-classic/KV…) 80 30
    (http://www.newbalance.com.au/pd/new-balance-996v3/KC996Y-V3B…) 80 30
    (http://www.newbalance.com.au/pd/fuelcore-urge-v2/KJURGY-V2B.…) 80 30
    (http://www.newbalance.com.au/pd/fuelcore-urge-v2/KJURGY-V2G.…) 80 30
    (http://www.newbalance.com.au/pd/hook-and-loop-fuelcore-urge-…) 80 30
    (http://www.newbalance.com.au/pd/hook-and-loop-fuelcore-urge-…) 80 30
    (http://www.newbalance.com.au/pd/junior-visaro-2.0-control-fg…) 80 30
    (http://www.newbalance.com.au/pd/junior-visaro-2.0-control-in…) 80 30
    (http://www.newbalance.com.au/pd/new-balance-996v3/KC996Y-V3G…) 80 30
    (http://www.newbalance.com.au/pd/247-classic/KL247GS-CU.html) 80 30

    • imissbeans on 13/09/2017 - 14:57

      Thanks so much!!! :)

  • noskich on 13/09/2017 - 14:31

    great work posting all of this mate! Just a note to other adults without kids - the only valid option are the slippers. got a pair for 0 dollars. Great deal. Spent $2.5, got $30 slippers delivered. Cheers, I needed a new pair!

    • voteoften on 13/09/2017 - 15:15
      +2

      Not really the only option. Fir many the only option acceptable is to press for what was bargained for.

      • noskich on 13/09/2017 - 16:11

        Depends on how much time you have and willingness to spend effort on it. To each his own.
        I am happy with getting $30 slippers delivered for $2.5 and luckily needed a new pair since I have been wearing old ones for more than a decade.
        I will still keep the old ones to wear in the house and these ones outside during summer. And 33 degrees now in Sydney. Perfect timing.

        • voteoften on 13/09/2017 - 17:57
          +1

          I don't need any shoes or sandals, not that they offer female sandals anyway. A deal is a deal. An offer or invitation to treat was made and accepted. A contract. They have breached it. Glad you got what you bargained for. Good luck. 😀

        • noskich on 14/09/2017 - 00:38

          @voteoften:
          Slippers already gone! That was fast.

        • voteoften on 14/09/2017 - 02:45
          +1

          @noskich:
          Lucky you got what you wanted! Cheers!

        • noskich on 14/09/2017 - 08:59

          @voteoften:

          Not exactly what I wanted but it's ok. Good luck with ACCC.

  • noskich on 14/09/2017 - 09:47

    So they cancelled the order for slippers saying they were out of stock.

    • thydzik on 14/09/2017 - 09:52

      dodgy. you able to get your voucher back?

      • noskich on 14/09/2017 - 10:04

        I don't want the voucher back. What do I do with it. I want the slippers. I told them on the phone if they don't offer appropriate replacement for those slippers I am complaining to ACCC and NSW Fair Trading. They cannot accept the order, process it and cancel it without offering a suitable replacement.

    • imissbeans on 14/09/2017 - 10:28
      +3

      So dodgy, this is just getting worse. Wish that everyone here could know how misleading and deceitful these businesses are and get them banned on ozb

      • noskich on 14/09/2017 - 11:17

        So they sent me the NB terms and conditions in which it is specified they can cancel any order anytime for any reason.

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