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Try $30 Worth of Grocery Products Every Month for $5 /Mth or $50 /Yr. Free Shipping

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Try $30 Worth of Grocery Products Every Month for $5 /Mth or $50 /Yr. Free Shipping
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Store RepLRedpawpaw on 03/04/2014 - 12:30 redpawpaw.com.au (3966 clicks)
Last edited 03/04/2014 - 16:55 by 1 other user

By joining Redpawpaw you will receive over $30 worth of new and varied grocery products delivered to your door every month for just $5 per month or $50 per year.
There are no contracts and shipping is free!

Redpawpaw caters to people who love trying new household products and rediscovering some forgotten ones.

Simply by creating a profile when you sign up, Redpawpaw will send the products most suited to your household right to your door each month, in a big reusable box.

Redpawpaw partners with some of Australia's favourite brands including SPC, Mentos, Kellogg’s, Finish, Nivea and Green’s, to offer consumers the newest and most popular products to sample.

Unlike other sampling communities where getting a samples can be hit or miss, Redpawpaw sends all their subscribers over $30 worth of products every month for just $5 per month; which is about the same price as a takeaway coffee.

You will need to fill in the quick and easy product feedback survey after you have tried your products but if that sounds like too much hassle, you can choose the 'Trial Only' package instead which is only $10 per month or $100 per year.

Some of the products you will receive in the very first box which will be delivered in early to mid May will be

  • full size new premium jam
  • full size Mentos very berry roll
  • full size Mentos sugar-free gum
  • 40pk Pine O Cleen wipes
  • 200g Green's Pancake Shake
  • 2-3 Finish dishwashing tablets
  • Sachet of Nivea moisturiser (ladies only sorry!)
  • 100g Kellogg's cracker chips
  • Saxa salt grinder

and more!

Current delivery locations are:

NSW
- Sydney
- Canberra
- Wollongong
- Central Coast
- Newcastle
- Port Macquarie
- Coffs Harbour
- Northern Rivers

VIC
- Melbourne
- Geelong
- Bendigo
- Albury

TAS
- Hobart
- Launceston

QLD
- Brisbane
- Gold Coast

SA
- Adelaide

WA
- we don't delivery to WA yet sorry guys!

Groceries Groceries Sample

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closed Comments

    • King Tightarse on 04/06/2014 - 09:11
      +2

      Speak to the rep. email them, she is super friendly and willing to help

  • aiyoyo on 10/06/2014 - 09:02

    Rep is the June pack sending out?If possible, please let us know when it sending out every month so we can avoid "nobody" home to accept the pack.Thanks.

    • Peck on 10/06/2014 - 09:18

      Hi Aiyoyo, in case you did not see, there are comments above about adding to your account info of where to leave if not at home, and that goods are generally non-perishable. Regards Peck

  • easternculture on 12/06/2014 - 20:38
    +1

    Looks like this month box is going to be good
    These 2 have been mentioned on their facebook page for the June Box

    • Adriano Zumbo Macaron 350g RRP ~ $9 @ Woolworths
    • Ovaltine Chocolate Cold Crunch 320g RRP ~ $5 @ Woolworths
  • aiyoyo on 13/06/2014 - 10:46

    Have June box send out yet?Haven got mine.Anyway to check the order status?

    • Store RepRedpawpaw @ Redpawpaw on 13/06/2014 - 10:59
      +1

      Hi aiyoyo, the June boxes have started being packed in our Syd warehouse today and Melb warehouses yesterday.

      Everyone should receive their boxes by the 20th of the month.

      Hope you enjoy it!

      • aiyoyo on 16/06/2014 - 23:39

        Thank you

  • treeman on 16/06/2014 - 12:49

    Will see if my wifes into this, may sign up tonight seems good!

  • bsk on 17/06/2014 - 11:31

    did everyone get a free magazine with the last order?

    • Store RepRedpawpaw @ Redpawpaw on 17/06/2014 - 16:24
      +1

      Hi bsk, no the Women's Weekly offer was exclusive to Ozbargain and only valid for those who followed the instructions in regard to how to claim the offer i.e. date to subscribe by and forwarding the confirmation email to us).

  • treeman on 18/06/2014 - 10:06

    Bit disappointed only signed up yesterday didn't have time to go through the survey process. Now I try to go through the survey process and it says you have too many subscribers in my area. What does that even mean?

    Thanks.

    • Store RepRedpawpaw @ Redpawpaw on 18/06/2014 - 13:50

      Hi Treeman, please send your name and email address to [email protected] and we will look into this for you.

      We are currently at our subscriber limit for all areas however anyone who signs up will be placed on the waiting list and will be invited to join once new subscriptions are made available.

  • King Tightarse on 19/06/2014 - 12:43

    Anyone got this months box yet?
    We are all supposed to have received them by the 20th IE tomorrow.
    Must be running a bit behind.

    • Store RepRedpawpaw @ Redpawpaw on 19/06/2014 - 12:50
      +1

      Hi King Tightarse,

      The June boxes have started to be delivered, however we have thousands and thousands to send and so if you don't receive yours tomorrow then it will be with you early next week instead. You will receive an email from our warehouse with your tracking link so you can track the parcel once it leaves our warehouse.

  • GafferFish on 19/06/2014 - 16:34

    I got the June box today in Brisbane (courier showed up just as I walking out the door - saved my box sitting outside in the rain all day). Oddly, the tracking email for the box showed up this afternoon, quite a few hours after I already received it.

    I was just wondering the other day what the chocolate triangle thingies were like, and here's a sample packet to try!

    The box seems like very good value again, with normal sized products (albeit in their smallest size - ie: single serve sachets of oats and the triangles).

    After a cold and wet day, I'm looking forward trying the blueberry pancakes for dinner.

    • Store RepRedpawpaw @ Redpawpaw on 19/06/2014 - 16:55

      Hi GafferFish,

      Thanks for your feedback and glad to hear you felt you received value for your $5 subscription.

      Enjoy the pancakes! :)

  • aiyoyo on 20/06/2014 - 11:33

    Hi Rep,I am in Sydney and i haven receiving my box?Also,I do not receive any email with tracking link?I just check my account online and i do not see any tracking info for my June delivery.So it is normal?Thanks.

    • Store RepRedpawpaw @ Redpawpaw on 20/06/2014 - 11:49

      Hi aiyoyo,

      We have the final 300 boxes going out today and so if you are in Sydney metro then you should receive your box on Monday at the latest.

      The tracking number will be emailed to you after the box leaves our warehouse, sometimes the email is sent the day after the parcel is sent from our warehouse.

      You can also find the tracking number once it is available by logging into your account on our website. Just click login and enter your email address and password and your will see the tracking link on the Manage Settings page once it has been loaded.

      We do aim to get all boxes to our subscribers by 20th of each month (today) however we have literally thousands and thousands to send out and so with the Queens birthday public holiday we are running a day or two behind for some subscribers.

      Hope that helps and that the wait is worth it!

      All the best,

      Sarah

  • Reddog888 on 20/06/2014 - 16:05

    Just for the record I have not received mine and I am in Melbourne. We were originally promised that boxes would be out around the 15th of each month, that was before we signed up. Now it is the 20th and the June box is not here. Delivery timelines slipping is the first sign of a failing business.

    Also, I received the confirmation email from the transport company for the May box some 2 weeks AFTER the box was delivered NOT before.

    NOT HAPPY JAN! as the famous add went.

    • pyramid on 20/06/2014 - 16:11

      Same here..Melbourne and no sign of box …..

    • Store RepRedpawpaw @ Redpawpaw on 20/06/2014 - 16:22

      Hi Reddog888,

      I'm sorry to hear you are not happy with our service.

      As per our frequently asked questions we aim to get the boxes out by 20th of each month. We have had an overwhelming response to Redpawpaw and we are already at maximum capacity with our subscriptions and this is only our second month of sending boxes out. We have over 3,000 people on the waiting list to try the Redpawpaw service when our current members unsubscribe.

      We are not a big company, just myself and my partner so I would appreciate your patience and understanding while we improve our service.

      Please let me know if you would me to cancel your subscription as I will be happy to action that straight away and also provide you with a refund if you don't think you are receiving value for your $5.

      Kind regards,

      Sarah

      • Reddog888 on 20/06/2014 - 17:42

        I am not saying I am unhappy with the service and I do not want to cancel YET…. But, I do think that the standard needs to improve. We shall see what happens next week. It is not the value in question but the timely delivery of the promised service.

  • Pops 420 on 20/06/2014 - 17:19

    Got my June box very good value thanks

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 12:53

      Thanks Pops 420

  • easternculture on 20/06/2014 - 17:21

    I think my box was hacked. Missing some items

  • bashar20 on 20/06/2014 - 21:42
    +1

    Sarah, I have the following observation, please correct me if I am wrong. it seems that this time you gave priority in dispatching the boxes as follows:
    1. June New Subscribers
    2. Late May Subscribers
    3. Early adopters back from April.

    I subscribed back in April and I have not yet received my June box, also a couple of my friends that I referred early on didn't get their June boxes either (Metro Sydney) yet everyone that I referred to sign up Late May or in June have received their boxes (Metro Sydney)

    even though I understand the rationale behind fulfilling Newer subscribers first to get rid of any left overs from May. early adopters run the risk that they will miss out on some of the items if their boxes are the last to be dispatched (as per my speculation)

    • Reddog888 on 21/06/2014 - 23:36
      -1

      Perfectly summed up I think.

      This does not reward those who had the belief to back them early but benefits those late to the plan. Not good to retain and expand the business as disgruntled customers can very quickly spread the word.

      • King Tightarse on 22/06/2014 - 12:20
        -1

        What else do you want for your big $5?
        Pushy much?

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 13:01
      +2

      Hello Bashar20,

      That is not correct.

      We sent to subscribers who are further away first i.e. we have a warehouse in Syd and Melb and so we picked and packed Qld, SA, and Tas first. Metro Syd and Melb were last.

      All of Metro Sydney was out the door by Friday 20th so I would expect that anyone in metro Syd would get their boxes today if they haven't already.

      The order of sending did not affect what was in the box, that is determined prior to picking and packing.

      Not everyone gets every product.

      We had two different boxes. One for people who did not receive the May box and one for those who did.

      The people who did not receive the May box received a box with some products from the May box and some products from the June (new) box.

      The people who received the May box last month received a box of all new products.

      Anyone who is unhappy with their subscription or what they received for their $5 is able to cancel at anytime. Please just email us. There is no obligation to stay.

      Please note that we have a huge waiting list already so it may not be possible to re-join later though.

      All the best,

      Sarah

  • Pops 420 on 20/06/2014 - 22:05

    Yeah I signed up just before June about the 25th of May and got my box about 3 days ago I'm on the central coast terrigal

    • Reddog888 on 21/06/2014 - 23:37

      Could you, and the others, please list what was in the box so that those early adopters, who have not received their box yet, will know if they get all the goodies or not, thanks.

      • easternculture on 21/06/2014 - 23:43

        Its all on their Facebook page via posts by other's

        • Reddog888 on 22/06/2014 - 09:44
          +1

          Sorry but I don't have Facebook, I don't like the concept.

          Please could someone provide the list of contents? It would be appreciated. Can it be cut and pasted from Facebook? Regards

        • MATTS on 23/06/2014 - 16:30
          +1

          nescafe azera coffee 85g
          ovaltine gold crunch 320g
          goulburn valley peaches in coconut water 170g
          spc spaghetti 220g
          white wings blueberry pancakes 370g
          adriano zumbo choc raspberry macarons 335g
          gravox cracked pepper/shiraz gravy 160g
          uncle tobys crunchy triangles sample size
          uncle tobys oats quick with honey 35g x4

          thanx redpawpaw ….

        • Reddog888 on 23/06/2014 - 22:07

          Thank you for the listing, appreciated.

  • rambutann on 21/06/2014 - 09:10
    +1

    Redpawpaw, hi.
    Just letting you know that I love your service and I cannot wait for my June box to arrive. One thing though, last month I received my tracking number about a week after I had received the item.
    It's not like I care at all but I thought I would let you know just incase you weren't aware.

    Thanks again for your service!

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 13:05
      +1

      Thanks very much rambutann, we are doing our best to provide a service that people will enjoy but we are just new to this game and so it has been quite a challenge! It is lovely to get some positive feedback.

      We accidentally sent out tracking numbers to around 20 people last month well after their boxes had arrived. We were just testing the email system and they were sent unintentionally.

      This month we are sending emails to all subscribers with a tracking link, however as it can take at least 24 hrs for the tracking links to work on the website, it is possible that the box could have arrived before the link shows any scanning data. That is especially the case in Syd metro or Melb metro as Fastway Couriers will generally deliver to those locations the same day or the following day that they pick a box up from our warehouses.

      Hope that helps to clarify.

      Glad you are enjoying the service :)

  • coolhead on 21/06/2014 - 11:06

    Guys when is the June delivery coming?
    Anyone got theirs yet?

  • ubor on 21/06/2014 - 13:14

    Hi Sarah, I tracked my June delivery in your website and it said the Label 'BJ40nnnnnn81' does not have any scans. Does it mean Fastway haven't received the box yet? By the way, keep up your good work. I don't mind receiving the box late, as long as it comes. Cheers

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 13:07
      +1

      Hi ubor,

      Unfortunately it can take at least 24 hrs for the tracking links to work on the website. Please check again today as it should hopefully be working by now.

      It is possible that the box could arrive before the link shows any scanning data. That is especially the case in Syd metro or Melb metro as Fastway Couriers will generally deliver to those locations the same day or the following day that they pick a box up from our warehouses.

      Thanks so much for your patience. We have been doing everything we can to get the boxes out as quickly as possible but unfortunately VISY let us down this month with a late delivery of the packaging so we have been under the pump!

  • runamuck on 23/06/2014 - 10:02

    Hi Sarah, received the box this morning. In the brochure that comes with the box, it listed all the things that should come in this month's box but I have 2 missing items. The Weight Watches Jelly with Peaches and the Fountain tomato sauce are missing. I do not mind the wait but I'm just disappointed that long wait = less items due to low stock or whatever reason. PS Im from metro Sydney

    • easternculture on 23/06/2014 - 11:51
      -1

      Mine was missing the Ovaltine, Pancake mix and oats sachets (going by same content boxes from facebook posts). Box was pretty empty :(

      • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 13:13

        He Easternculture,

        Please see response above to Ranamuck. You won't get every product you see on Facebook or in the product booklet.

        Please just email me and I will cancel you subscription for you if you don't believe you are receiving value.

        All the best,

        Sarah

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 13:11

      Hi Runamuck,

      I'm sorry you are disappointed. We try and provide subscribers with as much value as possible for their $5 but not everyone will get to try every product. The product booklet is a chance for our brands to advertise their product to all our subscribers but it does not mean that there will be enough samples for every household - that is totally up to the brands themselves.

      We need more brands to be involved if we are to continue to provide the Redpawpaw service to our subscribers and we are doing out best to spread the word to them. We want to offer as much value as possible for your $5 but it hasn't been easy so far.

      You are able to cancel your subscription at any time so please just email us if you would like to do that and we will action it straight away.

      • King Tightarse on 23/06/2014 - 13:35
        +3

        Hi Sarah,
        I want to say a BIG THANK YOU to you and your partner for this. I know how stressful it is to run a small business start up and then have to perfectly deal with problems from tiny irritants to huge logistical issues. Its kind of like a newborn baby - limited sleep for the first two years, but eventually routines and pathways are established and it gets easier.
        Anyway, I think the value you are providing your customers is remarkable. I have no idea how just two of you can do all the supplier-negotiating/picking/packing/communications. Seems nearly impossible for just two people.
        Please keep up the good work and ignore the whingers. There will always be whingers, even if you were giving out free cars.

        Cheers for the fun and value your service provides!

        • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 22:32
          +1

          Thanks for your encouragement King Tightarse. It sure can be stressful sometimes but we are working hard and doing the best we can to ensure as many of our subscribers as possible are happy with our service.

          Luckily we don't have to physically do the picking and packing ourselves, we use a 3rd party warehouse who are much better and faster at that than we every could be - if we did that part ourselves as well the June boxes would be lucky to make it to everyone by Christmas! ;)

  • Twodogs on 23/06/2014 - 14:01
    +1

    Our box arrived today those macaroons look tasty can't wait to try them , im very happy with your service and these sample boxes keep up the good work .

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 22:33
      +1

      Thanks Twodogs! Would love to see a picture of your macarons on Facebook when you get around to trying them. There are some great pics up there already - some of our subscribers are pretty handy in the kitchen :)

  • swimmingtoad on 23/06/2014 - 19:46

    Hmm Still haven't received this months box (in Melbourne)

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 22:36
      +2

      Hi Swimmingtoad, if you don't receive it tomorrow or Wed then please email us at [email protected] and we will look into it for you. The Melbourne warehouse was still sending boxes out the door today so perhaps yours was one of those.

      If you log into our website and checkout the Manage Settings page you might find your tracking link there. If not then your parcel probably got packed today and the tracking link will be there tomorrow night (and will be emailed to you tomorrow as well).

      • swimmingtoad on 25/06/2014 - 18:44
        +2

        Thanks for the reply. Received it today. Amazing value and great items (once again!)

  • monty.melb on 23/06/2014 - 21:50

    Hi Redpawpaw,

    I am SA in and have not received my box yet, not complaining but just eager to know when should I expect it to arrive.

    :-)

    Thanks

    • Store RepRedpawpaw @ Redpawpaw on 23/06/2014 - 22:38

      Hi Monty.melb,

      Please see note above to Swimmingtoad. You might like to check your Manage Settings page and see if the tracking number is there. Keep in mind that the box is coming from Melbourne so give it another day or two and then email us if it hasn't shown up and you still don't have a tracking link.

      Thanks for being so patient with us!

  • bsk on 24/06/2014 - 09:31

    Still waiting for my box and an email with the tracking number, I am in outer Sydney area, almost the Southern Highlands, any idea of when I will get it? thanks

  • bsk on 24/06/2014 - 10:38
    -1

    yipee box just arrived, but there are two items missing, in the brochure in the box, it lists the things that should come in this month's box but I do not have Weight Watches Jelly with Peaches and the Fountain tomato sauce. What is the reason these are missing? bit disappointed.

    • Store RepRedpawpaw @ Redpawpaw on 24/06/2014 - 10:48
      +1

      Hi bsk,

      You won't receive every product advertised in the product booklet every month. Sorry to hear you are disappointed with the value you received for your $5.

      Please send me your email address and I will be able to cancel your subscription for you.

      All the best to you,

      Sarah

  • bsk on 24/06/2014 - 11:42
    -4

    how rude, I will send you the email address now, seems I am not the only unhappy customer, but that not a necessary reply to a complaint, do not see the reason for sending a list in the brochure if you do not intend to include the items listed.

    • Store RepRedpawpaw @ Redpawpaw on 24/06/2014 - 12:04
      +2

      Hi bsk,

      We send a product booklet in every box so the brands who sample their products to our subscribers can advertise to everyone even if they cannot supply enough product to go in every box. Also, it would be considerably more expensive is we had to print a separate brochure for each box.

      We try and provide as much value as possible to each subscriber and the price you pay of just $5 per month is actually less than than the cost of the delivery, let alone the cost to pick and pack and the packaging and the printing of the booklet and any overheads.

      We have over 4k people on the waiting list and so I would like to give as many people as possible a chance to try our service and decide if we are providing value or not for their $5 investment.

      I understand our service won't be for everyone and that is why I offered to cancel your subscription for you.
      If you would like me to refund your $5 I am willing to do that too as I don't want you to feel you haven't received value for it.

      All the best,

      Sarah

    • cat4u on 28/06/2014 - 14:58
      +1

      please get off red pawpaw so i can join! i dont care if i have few items missing, this service is amazing & i really want to join! stop your winging, log into red pawpaw & CANCEL UR subscription! now

  • [Deactivated] on 25/06/2014 - 07:47

    Received box yesterday (in Canberra), so impressed with the contents this month. We are going to enjoy trying these out!

    The OzB-offered magazine was included as well. Nice.

    • Store RepRedpawpaw @ Redpawpaw on 25/06/2014 - 08:47

      Glad to hear you are happy with the products in the box rockcriedout!

      Enjoy discovering! :)

  • ubor on 25/06/2014 - 15:12

    Hi Sarah, I wonder what you would do for those subscribers who don't receive the monthly delivery. I still haven't received my June box and I think it should have arrived if you said you sent out the last batch on Saturday. I tracked the batch number in the Fastway website and it still said the label does not have any scan. Regards.

    • Store RepRedpawpaw @ Redpawpaw on 25/06/2014 - 19:44

      Hi ubor,

      We had an issue with 17 boxes that had a faulty label and so the scan events were not showing. I have emailed those customers today to tell them that their boxes will be sent from the Fastways depot where they are currently being help tomorrow (Thurs) and so you should hopefully receiving them on Friday.

      Did you get an email about that?

      If not, please email us at [email protected] and we will chase up with Fastway Couriers for you. We will either get the box to you or you will get a refund for your $5 subscription if the box can't be located.

      Thanks for being so patient with us!

      Kind regards,

      Sarah

      • ubor on 25/06/2014 - 23:44

        I didn't get an email about that. I have emailed [email protected] with a subject Request ticket 1253.

  • coolhead on 25/06/2014 - 15:28
    +5

    great products guys, i can see the value for my $5.. wonder what more people expect out of it…

    • Store RepRedpawpaw @ Redpawpaw on 25/06/2014 - 19:41

      Thanks coolhead - glad to hear you are a happy customer :)

  • zoinks on 25/06/2014 - 19:14

    Hi Rep
    New June subscriber here eagerly awaiting my first box. Do you have an update on the Melbourne warehouse and when you expect the last deliveries to be sent within Victoria?
    Cheers

    • Store RepRedpawpaw @ Redpawpaw on 25/06/2014 - 19:41
      +1

      Hi Zoinks,

      The last boxes were sent out of the Melbourne warehouse today (Sydney warehouse was finished on Monday).

      Your tracking number will be available on your Manage Settings page by tomorrow morning so you will be able to track your parcel. If it doesn't show any scans please try again tomorrow night as sometimes it takes 24hrs for the scans to show on the Fastways website. Having said that, if you live in metro Melb the boxes should be delivered tomorrow or Friday at the latest.

      Thanks so much for your patience.

      Kind regards,

      Sarah

  • Peck on 26/06/2014 - 13:16

    I think that the rep has been very patient and helpful. However now he/she is repeatedly telling people that they can cancel their subscription if they are not happy and that there is a waiting list. This is not a very nice way to respond to complains (whether or not complaints sound justified). Yes rep. I know that I can cancel my subscription too if I am not happy !!!

    • Store RepRedpawpaw @ Redpawpaw on 26/06/2014 - 14:07
      +5

      Hi Peck,

      Thanks for your feedback.

      Sorry to hear you don't like the way I am responding. It is actually very difficult to keep 10,000 subscribers happy especially when there has been a delay in the delivery of the box and there are only two of us in this business trying to manage the customer service enquiries and complaints. I am just trying to make it clear that we do not have any contracts and so subscribers are free to cancel their subscription if they do not believe they are getting value for their $5.

      We have thousands of people on the waiting list who are dying to be part of Redpawpaw and I would love to be able to offer them the chance to be involved.

      I am busy trying to get as many products into the box for our subscribers to try each month. It is actually quite a challenge and we make sure the price is very reasonable, not even covering the cost of shipping, let alone packaging, picking & packing etc. Still, I know people are free to chose to complain I just would prefer to be clear that they are free to cancel their subscription if they are not happy. I will even provide a refund if they don't believe the received value for their $5.

      I know it is sometimes easy to think that we are a big company who should have every thing running smoothly and that we should not have any delays or a damaged product and should immediately reply to customer service enquiries (we aim to get there one day!) but we have only been in business for less than 3 months and are just learning and improving as we go. We want to encourage the subscribers who are happy to be on that journey with us to continue to be part of Redpawpaw.

      Hope that helps to clarify why I may have sounded a bit frustrated in a couple of messages. We have thousands of really happy customers who love trying the products each month and believe we offer outstanding value (not easy to get something of better value for not much more than the cost of a coffee) and also enjoy getting a surprise in their mail each month and we are working hard to improve our service to them.

      All the best,

      Sarah

  • monty.melb on 26/06/2014 - 21:21

    Thanks Sarah love my June "REDPAWPAW" Box :-)

    • Store RepRedpawpaw @ Redpawpaw on 26/06/2014 - 21:22

      You're welcome and I'm glad to hear that Monty.Melb :)

  • 2real4u on 26/06/2014 - 23:39

    Still not received for month of June (Adelaide).
    Says "Onboard - the parcel is onboard the Courier vehicle." Hope that means it's coming tomorrow.
    Good luck with the new business!

    • Store RepRedpawpaw @ Redpawpaw on 28/06/2014 - 15:55

      Hi 2real4u,
      We heard on Friday that apparently Fastway Couriers were having trouble scanning our labels in SA. The parcels are still being delivered though but the scanning link is not showing any information. I am hoping to get new tracking numbers off them on Monday and will send out to anyone affected when we do.
      I would expect your parcel will be delivered on Monday or Tuesday regardless.
      Hope you find it worth the wait when it arrives!

  • itajac on 27/06/2014 - 17:39

    My tracking says "Label LJ2000000431, does not have any scans". Sarah I have sent you an email to see if you are able to track my box, pretty please!!! thank u so much. Sarah do you need my personal details?

    • Store RepRedpawpaw @ Redpawpaw on 28/06/2014 - 15:57

      Hi itajac,

      We use a 3rd party deliver parter, Fastway Couriers, to send all our parcels. Unfortunately we are having quite a bit of trouble with them this month as a small percentage of tracking links are not showing any scanning events. I will lodge an enquiry with them to see if they know the reason for why your link is not scanning. However the lack of scanning events does not mean it isn't on its way, all parcels have left our warehouse and will get to their destinations, unfortunately they are just taking much longer than we or anyone else would like.
      Thanks for your patience. Please feel free to email your personal details to [email protected]

  • cat4u on 28/06/2014 - 14:56

    Sorry - we have reached our subscriber limit for your area. We will email you when new subscriptions become available.

    & when try my other 2nd home address i get you dont deliver to that area because shipping is more than the box, my suburb is 12-14min drive to CBD, sarah can you please email me? I REALLY WANT TO JOIN!!!

    • Store RepRedpawpaw @ Redpawpaw on 28/06/2014 - 15:59

      Hi Cat4u,

      Unfortunately we have reached our subscriber limit in all areas not just a few. We have been inundated with new subscribers this month which is great but has also put us under a lot of pressure with thousands more boxes to deliver and thousands and thousands of customer service enquires due to the delay in delivering some of the boxes.

      We hope to be able to offer new subscriptions later next month so you can start receiving a box from August.

      Kind regards,

      Sarah

  • itajac on 28/06/2014 - 18:13
    +1

    Great news, thank you. I don't mind waiting, as long as I know it's on it's way.Very happy with your service, the prompt and professional manner in which you reply to customer issues. Thank you and Mary aswell.

    • Store RepRedpawpaw @ Redpawpaw on 28/06/2014 - 21:10

      Thanks very much itajac. Please let me know if it hasn't turned up by Wednesday.

      Kind regards,

      Sarah

  • Reddog888 on 28/06/2014 - 20:39

    Hi Sarah,

    We are very happy with both the May and June boxes ….. but the promised Womens Weekly magazine was not in the June box. Yes we originally signed up to the yearly subscription and sent the required email and received a confirmation email from you. I sent a query via the website but have not heard back since early last week.

    • Store RepRedpawpaw @ Redpawpaw on 28/06/2014 - 21:12

      Hi there Reddog888,

      Sorry if we haven't replied to your email. Can you please resend it or let me know the email address you sent it from and I will ensure someone attends to it straight away. We will certainly send you out the magazine if it has accidentally been left out of your box I just can't find your email or subscription using your Ozbargain name.

      Look forward to hearing from you.

      Kind regards,

      Sarah

  • Shik on 29/06/2014 - 17:55

    Hi

    I have yet to receive my June box :(

    • Store RepRedpawpaw @ Redpawpaw on 30/06/2014 - 11:11

      Hi Shik,

      Please email [email protected] and we will follow up for you. The boxes are still being delivered we have just unfortunately had some big delays this month. Thanks for your patience. We are working on providing a much better service to our subscribers for the next box and will not be using our current delivery partner anymore.

      Kind regards,

      Sarah

  • ubor on 30/06/2014 - 10:55

    Hi Sarah, My June box finally arrived this morning. However, there is no Women Weekly
    magazine nor a booklet like in the May box introducing the items in the box.

    • Store RepRedpawpaw @ Redpawpaw on 30/06/2014 - 11:10

      Hi ubor,

      Glad to hear it finally got there. We are not happy with Fastway Couriers AT ALL and will be changing to a new delivery partner for the next box.

      Please email us at [email protected] and we will send out the missing magazine and booklet to you. Obviously having a few issues in the warehouse with our packers too this month! Sorry.

      Kind regards,

      Sarah

      • ubor on 30/06/2014 - 13:48
        +1

        Thanks Sarah. Happy with our customer service.

      • easternculture on 30/06/2014 - 16:56

        Its very disappointing that u offer to replace the missing magazine but you don't offer to replace the missing items from my box. And as a response to your previous reply to me, i have 12 friends in my area that received the box with all the items and only i had them missing.

    • VVN on 01/07/2014 - 13:21

      Same here no magazine.
      Is there a complete list what included in the box this month?

      • Reddog888 on 01/07/2014 - 18:19

        This list appears ON THIS SAME PAGE above:

        nescafe azera coffee 85g
        ovaltine gold crunch 320g
        goulburn valley peaches in coconut water 170g
        spc spaghetti 220g
        white wings blueberry pancakes 370g
        adriano zumbo choc raspberry or passion fruit macarons 335g
        gravox cracked pepper/shiraz gravy 160g
        uncle tobys crunchy triangles sample size
        uncle tobys oats quick with honey 35g x4

  • Pops 420 on 01/07/2014 - 13:02

    where do complete survey for the month

    • Store RepRedpawpaw @ Redpawpaw on 01/07/2014 - 13:12

      The survey links will be loaded up to everyone's Manage Setting page this evening. All you will need to do is sign into your account on our website and click the link.

      We will send an email when they are ready.

  • VVN on 01/07/2014 - 13:22

    Just got this email…

    Hi VVN,
    Thank you for being a valued Redpawpaw subscriber and for your ongoing support!

    We’re amazed at the interest and enthusiasm we have received from the 10,000 of you that have joined our community in just 2 months - and there are thousands more on the waiting list!

    As a start up business we are proud to have helped thousands of families make Everyday Discoveries.

    We want these discoveries to continue, so we’re working hard to bring you new products from the best brands. You can all help too by being part of our recently launched ‘Red Campaign’ on Facebook and tagging brands you would like to trial in the Redpawpaw box.
    As a brand new business there are always a couple of teething issues.

    In order to iron these out we have decided not to send a box in July and relaunch Redpawpaw in August!

    We will be taking this month to refine and improve Redpawpaw as well as recruiting more great brands to join our fantastic Redpawpaw community. We will continue to keep you updated as we go.

    Your feedback about our current delivery partner has been heard and we are making a change to ensure we can deliver the reliable and efficient service you deserve.

    We are also working on other changes to ensure we can continue to offer you the opportunity to discover new favourites and a community where you can share your opinions and suggestions.

    WHAT DO YOU NEED TO KNOW?

    For our MONTHLY subscribers, there will be no payment on 1st July. The next payment will on 7th August.

    For our ANNUAL subscribers, you will get an extra month added to your subscription so you will still receive 12 boxes as part of your subscription.
    The next Redpawpaw box will be delivered to all subscribers in mid August.

    We hope you will stay with us on this journey with us!
    Keep discovering!

    Sarah Costin
    Managing Director
    Redpawpaw

    • RubenM on 02/07/2014 - 14:53
      +3

      Yes, I think we all got it.
      Let's hope that it's true and they will send out the August one. Unfortunately I've got a feeling that this might be the beginning of the end though.

      • King Tightarse on 03/07/2014 - 19:57

        My wife said that too.
        Gee I hope they didn't bight off more than they could chew. Its a hell of a lot of work for only two people. Hope it comes back with a vengeance in August.

  • itajac on 14/07/2014 - 11:07
    +1

    Received my box today!!! So happy, worth the wait. Australia post very prompt and thank you so much to all the staff at Redpawpaw who helped track my box down. Wonderful business and outstanding customer service. I hope you come back in August as you promised, I will be eagerly awaiting.

    • Store RepRedpawpaw @ Redpawpaw on 14/07/2014 - 12:34
      +3

      Hi itajac,

      Thanks so much for your lovely message. I'm so sorry your parcel took the scenic route to your door! Fastway Couriers have been very frustrating to deal with this month, we will definitely be changing delivery partner for the August box.

      The August box is shaping up to be a great one again. We are looking forward to sending it out to all our loyal subscribers in mid August.

      Kind regards,

      Sarah

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