This was posted 11 years 10 months 16 days ago, and might be an out-dated deal.

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1 Free Daily Compensation Ticket on Your Myki Card for Monthly/Yearly Pass Holders (VIC Only)

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1 Free Daily Compensation Ticket on Your Myki Card for Monthly/Yearly Pass Holders (VIC Only)
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kumak on 15/02/2013 - 15:33 metrotrains.com.au (1549 clicks)

Same as last month: http://www.ozbargain.com.au/node/90537
Metro failed to meet those target again in January 2013.

Those with monthly/annual passes may claim compensation of one free daily ticket for the equivalent zone/s.

Simply print out the form, fill it in and send it off to the address supplied (no stamp required) and will be credited to your Myki card.

http://metrotrains.com.au/performance/results/monthly
http://metrotrains.com.au/webfm_send/140 (This is the form to print out, complete and post – no stamp required)

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closed Comments

  • guidedlight on 15/02/2013 - 15:37
    +18

    I like your strategic use of the word "Simply".

    Metro make the entire compensation process as untransparent, inefficient and difficult as possible; so that people can't be bothered.

    Thanks for posting though. :-)

    • SkMed on 15/02/2013 - 16:53
      +8

      Yeah I was reading the other day that an app developer created an online form for people to submit their claims simply and easily. He gave it to Metro free of charge but they refused to use it.

      Metro and Myki are ruining Melbourne, especially for tourists.

      • arcticmonkey on 16/02/2013 - 08:16
        +1

        I am ashamed to tell visitors about the public transport system here. It's clear posh Ted doesn't place a priority on fixing it as it's worse than it was a few years ago. A bat brought down the network for 2-3 days for goodness sack.

      • AlexF on 16/02/2013 - 13:09
        +1

        If PTV wanted it to be easy they would have made it automatic since the system is completely automated - if the journeys on the card qualify, then automatically credit the compensation amount to the Myki card.
        This compesation process is a token [sic] effort, designed to be underutilised.

  • Pandabargain on 15/02/2013 - 15:38
    +4

    Where is the compensation for myki money users, aka those who only need public transport 3 days per week. SCAMMERS

    • rapid101 on 15/02/2013 - 15:43

      3 days per week over a month is 12 days:

      "on at least 10 days of the compensationmonth"?

      • ToxicPhatGrunt on 15/02/2013 - 15:51
        +3

        You need to have a 28+ day Myki pass AND have it valid for at least 10 days in the month of claiming. Unfortunately Myki money users get screwed.

  • Voldox on 15/02/2013 - 15:44
    +15

    Those on the Belgrave/Bilydale lines deserve a lot more than 1 days compensation.

    • arcticmonkey on 16/02/2013 - 08:18

      What about the people who had to arrange alternative transport (a car/taxi) because those lines were unreliable? While we might not have spent any money on Myki, it cost a hell of a lot more due to Myki's incompetence.

      Hopefully the Liberals will be chucked out next year as the network is worse now than three years ago, not to mention the backflip on teacher's pay and the TAFE sector being destroyed.

      • WingedNike on 16/02/2013 - 10:23
        +1

        Lodge a complaint with Metro and request compensation.

        Also Myki is Labor's fault.

        • [Deactivated] on 16/02/2013 - 13:07
          +1

          frivolous

          Liberals have any right to force the Myki group to run an SQL query seeking all Myki cards that have had a valid Monthly pass and automatically credit the Myki card.
          This is something that MetCard was impossible but sticking with the old way when MetCards were untraceable and independent is what they persist with, WHY?

          Instead that would cost them money $5.50 or $11, instead opting for the old fashion opt in scheme that is so cumbersome that probably only 20% entitled apply for the compensation meaning less expense for the government.

          Remember Ticket Sales = Government Income
          Remember Ticket Refunds = Government Loss
          Metro punctuality pass = Metro Income from Government (Government Expense)
          Metro punctuality FAIL = METRO Loss (Government Income/cost avoidance)

          The whole system is inefficient, the government has no true incentive to make the system better
          If the lines and trains were perfect the government
          *would not get fares income from us despite not providing a service in return
          * Would not get a cheaper bill to Metro struggling to manage 2nd class rail assets

        • AlexF on 16/02/2013 - 13:18

          government has no true incentive to make the system better

          given that train carriages are already full during peak periods, it would be stupid for them to provide incentives to increase use of the public transport - they'd just get more bad publicity and irate voters.

        • [Deactivated] on 16/02/2013 - 13:36

          I many cases the carriages become full because of an inherent inefficiency

          I'll squeeze my a&$ in this over crowded train because there is a perceived 50% chance no train will come after it.
          The tardiness or cancellation of an earlier train causes multiple scheduled services to overlap and bloating of regular patronage

          However fixing either of these would risk, METRO not having to pay an tardiness fine to the Government coffers

      • daydream on 16/02/2013 - 12:50

        Unfortunately the infrastructure was crap before the current govt got in and instead of being fixed it was wasted on school halls (rather than allocated to teachers), desal, ultranet, ICT, Myki, etc by Labor. There's plenty of independent analysis incl Ombudsman reports accepted by Labor. If they hadn't there might have been money to spend on the rail infrastructure and pay rises (aren't they behind in the first place due to the previous govt terms in? Agreed, Libs were silly to make that particular promise if they hadn't seen the bad state of inherited finance and locked in contracts for projects but the only reason they are resistant to raise pay is due to lack of money and not wanting to make the Vic budget worse.

        One particular govt spends to win votes and goes into debt, the next tries to restore the budget with little left to spend to win votes, happens each time. People miss the lessons to be learnt and so the cycle has repeated.

  • Fuzor on 15/02/2013 - 15:47
    -1

    Awesome. Be good if we can get these every month

    • newox on 15/02/2013 - 17:41
      +9

      no. it'd be bad because that means metro's always late

  • vjknight on 15/02/2013 - 15:51
    +2

    i got a job where i walk to work, after travelling on the train for 20 years. will never work in the city or beyond again. the time, cost & hassle just aint worth it.

  • harmoko on 15/02/2013 - 16:28
    +2

    myki is a stupid system. So I bought a monthly pass about a week ago, and my card suddenly isn't working after a few days using the pass. If I want to get a replacement card, I need to wait at least 10 days! which means that I need to buy another card and put $70 (10 x $7) for travel! And the customer service even dared telling me that I won't lose any value as the remaining days of my pass will be transferred to the new card. Yeah right, how about my $70??

    • Tal_Shiar on 15/02/2013 - 16:53

      If its possible go to the myki centre at southern cross, you'll have to load money onto a new card but it should be free while your replacement card comes in the post. Last time I did this I had 3 faulty cards , came away with 3 new ones and 3 coming in the post. Also keep your myki as far away from your phone and rubbing against any bank cards with a chip as you can

      • SkMed on 15/02/2013 - 16:58
        +4

        So in other words you might as well leave it at home! lol, what a pil of crap Myki is! My Wallet and phone are all in one wallet case now so this isn't an option for me.

        My housemates card died after only a few days and they told him they couldn't send out a new one and he would have to pick it up from southern cross… somehow. He asked if he would be fined for traveling into the city without a Myki to pick it up and they said no, they can't condone fare evading. Absolute joke.

        • harmoko on 15/02/2013 - 17:03
          +3

          exactly. I think my card died because it's touching my other cards. it's just stupid really.

        • rapid101 on 15/02/2013 - 23:09
          +2

          They really didn't think of tourists either with this system.

        • SkMed on 15/02/2013 - 23:20
          +3

          Nope, they sure didnt. I had a friend come and stay with us last week from the USA. She bought her bike and rode to mine from the airport. She didn't know anything about the public transport because she never intended to use it. However when th Sk Kilda fest was on she decided she was going to come too so we had to walk over a km out of our way to buy her a myki.

          She couldn't believe that was our only option, and if we hadn't have been there to explain it she wouldn't have believed it and just boarded the tram expecting to be able to buy a temp ticket.

          So she had to but a $6 card and put $10 on it to use it once and then throw away, i mean WTF Melbourne? We have one of the best reps in the world when it comes to travelers and this is how you repay them? Disgusting.

        • arcticmonkey on 16/02/2013 - 08:26

          All this Liberal government is interested in doing is blaming governments of the past. What about the promise to improve public transport? This mess and a bat bringing down the network for 3 days leads me to believe that the network is in a worse state than it has ever been. If you want to blame anyone, blame previous Liberals for selling it off.

      • harmoko on 15/02/2013 - 17:00

        sorry, can you re-explain it? what do you mean by free? also, are you using myki pass?

        • Tal_Shiar on 15/02/2013 - 19:35

          my bad, i didnt realise you were on a pass

        • harmoko on 15/02/2013 - 21:10

          yup. and having a pass just make it more complicate imo

    • Frozensage on 15/02/2013 - 17:09

      you could buy another monthly, and then use that up before you activate the replacement card. The replacement monthly doesn't start till you touch on for the first time.

      • harmoko on 15/02/2013 - 18:36

        that's actually a good idea if you're not in a tight budget. some of us are unfortunately in a tight budget :(

  • billybrown on 15/02/2013 - 16:33
    +17

    Since mkyi is electronic, they should just credit the amount to our cards

    • pyramid on 15/02/2013 - 17:06
      +5

      correct..They can easily query their database and find all eligible customer for compensation and credit their myki electronically.No need to print form and send. Save paper , save tree, save earth and save effort of auspost who will deliver this printed forms :).

    • daydream on 15/02/2013 - 20:56
      +1

      And that way they should also credit those using Myki money to travel more than the specified days per month - after all Myki money users have paid more for the service not meeting the targets (than pass users).

  • hahaboy on 15/02/2013 - 16:39

    Of course Myki failed their targets. I suspect free daily tickets will be issued every month in 2013 :P

    • harmoko on 15/02/2013 - 16:44
      +4
      • Metro failed their targets, not Myki
      • hahaboy on 15/02/2013 - 22:47

        my bad. Regardless, hope you agree that both systems are failures.

  • Frozensage on 15/02/2013 - 17:07

    Still waiting for my compensation from Nov and Dec… I would not hold my breath but better than nothing!!

    • pilchard on 15/02/2013 - 18:35

      That's weird you're still waiting. I got my compensation for Dec in mid Jan. They did spell my name wrong on the letter though!

  • harmoko on 15/02/2013 - 17:07
    +1

    the other day when I was on the tram, I saw an old man almost fall because he's trying to touch on his myki card and it took a long time for the reader to recognise the myki.

    • billybrown on 15/02/2013 - 17:20

      ive seen this happen also

    • Russ on 15/02/2013 - 17:25
      +1

      Myki need to do an education program, "just touch, don't swipe". On a recent trip to Melbourne, I saw many people having difficulty with the card readers - because they were swiping the card across the face of the reader, instead of just placing their cards on the face of the reader. I educated some of them.

      However, even with the correct method, I agree that some readers did take much longer than others.

      • Fuzor on 15/02/2013 - 17:40
        +2

        Ones overseas in asian countries where they''ve had these for about 5 to 10 years, their wireless system works with a loud beep and it takes less than a second scan time (pretty much instant).

        • ja912son on 17/02/2013 - 15:08

          They should go to HongKong and see how the readers work over there. Much faster

      • SkMed on 15/02/2013 - 23:24

        They will have to continuously keep that education program going for as long as Myki is around though as new tourists keep coming into the country…

        • Russ on 16/02/2013 - 14:06

          Perhaps a sticker on the reader, where the swirly symbol is, saying "place card here". And instructions written on the card (I don't have one to hand, they might already have instructions).

    • harmoko on 15/02/2013 - 18:35
      +1

      anyone also noticed that it's taking longer to board the tram as people are blocking the door trying to touch on their myki?

      • billybrown on 15/02/2013 - 19:02
        +1

        and also while exiting the stations without gates. with metcards when you got off the train in the afternoon, everyone just leaves not a problem. not with myki everyone has to touch off the bloody thing

  • CyberGenesys on 15/02/2013 - 17:43
    +2

    Myki is a terrible invention, have a read of some of the problems (some I was unaware of)

    http://en.wikipedia.org/wiki/Myki#Problems

    I particularly like

    • Good to see we are catching up to the rest of the worl… oh :/
      "..Myki will be one of the world's only ticketing systems on which visitors and occasional users cannot buy a short-term ticket."

    • "A number of Mykis were sent to deceased war veterans, and to war veterans who were eligible for free travel"

    1.5billion dollars for this system, if they just gave the money (as tickets) to commuters imagine how much travel they could get.

  • Regie69 on 15/02/2013 - 18:10
    +8

    No need to put Vic Only in the title. No other state would be stupid enough to use this crap system

  • Darkhour on 15/02/2013 - 20:40
    +4

    that paper form is so purposely a deterrent to people claiming… they should be ashamed..

  • Belgarath on 15/02/2013 - 21:18
    +1

    What am I going to do with a daily when I have a yearly? Doesnt make much sense. Though, Im not sure how this is a bargain either. Seems like way to much work for a daily ticket!

  • schrodingerscat on 15/02/2013 - 21:33

    Thanks for reminding me Kumak - nice one - Ill take a day pass any time, its just adds to the end of my yearly ticket I guess?

    • Belgarath on 15/02/2013 - 21:38

      If you are on a work paid Myki, it doesnt unfortunately hence my question.

      • schrodingerscat on 15/02/2013 - 21:58
        +1

        ahhh, well then I guess you can nominate someone else's & be a good samaritan!. Better than leaving it to Metro …

      • Prettyparrot on 20/02/2013 - 12:28

        Do you mean if my yearly myki is organised through work ( commuter club), then I am not eligible to claim? I still paid for the tickets though not work and it was not mentioned anywhere on the form?
        My claim for Dec has been declined but didnt say reason, haven't had chance to call their useless call center.

  • Gorodemon on 15/02/2013 - 22:33
    +1

    Guys, if you're on yearly pass like me, you can still get an additional day on your card. For example, mine is valid from 5 Feb 2012 to 4 Feb 2013 but since I claimed a compensation for Nov and Dec 2012, Myki has extended my yearly pass to 6 Feb 2013.

    So you could still add the extra days on your yearly card. CMIIW

  • phunkyfeelone on 15/02/2013 - 22:53
    +1

    I can't understand how Myki has been such a lemon, dozens of cities and countries globally have fully functioning metro card systems that work seamlessly. All they needed to do was look at those, copy them, roll it out.

    I lived in The Netherlands for a few years, the card system was great, worked everywhere, cost nothing to buy (EU5 to replace lost\stolen), trips were cheaper in off-peak times, pay per km, if the train was more than 30 minutes late (yes, by train, not 1 month stats), you get half your money back (more than 60 minutes 100% refund), online or paper based options).

    They went to Europe to 'research', seems like it was just a junket.

    • SkMed on 15/02/2013 - 23:29
      +2

      yeah man, im perplexed by it too. I was excited when I first heard they were bringing it in about 5 years ago. I thought sweet! If I just catch the tram two stops down it shld only cost me 50cents or so… Ohhhh no, you have to pay for a full 2 hour ticket still, WTF? And then they came in and said its better and cheaper than MET and as soon as they switch off the MET machines they bump up the price.

      Something has to be done about this MYKI system, it really has the potential to cripple our tourism among other things.

  • syme321 on 15/02/2013 - 23:15
    +3

    Tip for those that are eligible. Just fill out 1 copy and photocopy multiple copies and leaving the date info out.

    Send one in every month and let them waste time working out if it's a valid claim or not :)
    (no postage required - paid by receiver)

    If you are feeling spiteful include a brick with the application :D

    • DDDynasty on 15/02/2013 - 23:24
      -1

      Again:

      Metro failed their targets, not Myki

      This deal isn't about the ticketing system, but Metro's inability to run a train on time!

      • cozmo on 16/02/2013 - 07:17

        what has syme's vomment got to fo with myki?

        This deal isn't about the ticketing system, but DDDynasy's inability to read a comment properly!

  • gccmelb on 16/02/2013 - 00:05
    -1

    Quite sad that Metro has to keep giving out free compensation tickets, despite the Ted Failue government making it easier for them to make transport run on time!

  • lolmao on 16/02/2013 - 00:44
    -1

    why i have to use it 10days out of the month? i already paid for the whole year why does it matter how many i used.. noobz

    • ninjutsu on 16/02/2013 - 02:11

      This is just a guess, I'm just throwing it out there, but I think you actually have to be effected by the service delays…

      • Toaster on 16/02/2013 - 13:35
        +1

        If you've already paid for a month (or year) I don't see why you should have to have traveled 10 days in a given month. You've paid money for a service that they haven't provided….whether you travel or not is irrelevant.

        • Hintswen on 16/02/2013 - 16:16
          -1

          So true, what if I paid for it and never used it because the train was late every time forcing me to take a taxi to get to my destination on time.

  • cozmo on 16/02/2013 - 07:12

    oh good.. my train arrives late all the time.. now I get arrive late for free

    • Tal_Shiar on 16/02/2013 - 20:57

      "Fool me once, shame on you. Fool me twice, shame on me"

      if you are constantly late, catch a earlier service, smh

  • zooter on 17/02/2013 - 22:33

    Great, my previous myki card stopped working at the start of February and now I have a new card…wonder how the hell I can claim this on my new card because technically the new card was not used in January…ridiculous and crappy this whole MYKI system is

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