Proactive Action - Xiaomi (& Other Chinese Brands / Import) Phone Owners Affected by 3G Shutdown (Now Due to Be Network Blocked)

UPDATE 1/11/24 - Response from grey import seller after I contacted them regarding a Redmi Note 12 that is no longer working. (Of course I know it is not their fault, but this is a good way to get more pressure on Xiaomi to do an update, and to put pressure on the government to whitelist"
"We have investigate the issue comprehensively and follow up instantly with distributor and ask them to push Xiaomi to resolve the issue. After our best endeavor, as of 31 OCT, Xiaomi confirm that their device is actually capable of emergency calls over 4G or 5G. This is an compatible device. However, the disconnection results from new ACMA regulations effective October 28, 2024, requiring carriers to restrict devices that can’t support 000 emergency calls over 4G or 5G from accessing their networks. It is out of our control. It is a government, manufacturer and network provider level. They recklessly blocking usable phone regardless of compatibility. They block for most phones that not purchase from them or from their partners and force you to buy a new one from them.
Meanwhile, we are pushing our distributor to communicate with manufacturer for updating the list and there are news that a firmware update will soon launch from Xiaomi."

UPDATE 1/11/24
Statement from Xiaomitech Australia (related to those who purchased in Australia through authorized channels)
https://shorturl.at/pAyfu

UPDATE 30/10/24 - Please also email
[email protected] as we now have some traction

  • After multiple emails I finally got a NON-standard response! Hope is on the horizon! If this ends up working, you all can shout me a beer (or preferably a non-alcoholic and refreshing beverage)!

"Hello, Greetings from Xiaomi Customer Support! This is Eric.
Thank you for your feedback. We have noticed this situation, and concerned team are working on it. Please wait for the system update.
We would like to know if your device is only unable to use the emergency call function normally, but is able to use other functions normally, or if it has no signal/service at all. Once we have your feedback, we will get back to you with proper handling.
Best Regards
Xiaomi Global Email Service"

SUMMARY

  • Certain 4G and 5G phones currently working on VoLTE may be actively blocked through a government directive after 28th October
  • These are usually grey import phones that revert to 3G for 000 emergency calls
  • There are a lot of people ignoring the annoying text and voice messages on their phones, thinking "My phone IS 4G/5G, I am not affected"
  • Come October 28, there is going to be a tsunami of shock and anger

Oct 24 last minute legislation to block 4G and 5G phones that revert to 3G for 000 calls
https://www.legislation.gov.au/F2024L01353/asmade/downloads

Banana3's Summary (READ THIS FIRST to understand what the issue actually IS, instead of spouting "3G shutdown has been announced for years…")
"Again, the issue is not whether 3G should be shut down or not. I think most people in this discussion agree that it needs to be shut down. The issue is that a few years ago the communication was: as long as your phone supports 4g, then you should be fine. Then earlier this year: No, 4g alone is not going to cut it, you need to have a phone that supports VoLTE. Then: Wait, actually, not just any VoLTE, only those that the network allows your phone to use (yes, Vodafone told me that when my perfectly working VoLTE phone stopped working after they shut down 3g). Then on the last minute: Oh wait, actually, not just that, your phone also needs to be able to call 000 on 4g by default. None of these have been properly planned, or thought of, or mitigated. It's all just a big mess. If anyone is confused, it's not their fault."

What to do?

Useful information:
The Little Known Problems with VoLTE Emergency Calling - https://medium.com/@jamesdwho/the-little-known-problems-with…

Comments

      • +1

        Yup, and this is why the miniscule remains of positivity inside of me believe that this all could be fixed within the next week or so, and we can all go back to our daily activities without having to worry about our phones being "too old".

    • This all feels like a fever dream.

      😂

  • +2

    I'm using a poco x3 pro on amaysim.

    A lot of people have been saying it will be disabled, but I haven't been after checking today.

    It's mainly a backup phone that I have rooted, for rooted stuff.

    When I do a test call to the phone, I can see that I still have 4G LTE internet on the top bar, which I think means VOLTE call works (there's a HD icon during calls/at call logs too)

    • Quick update for those interested on the Telstra side of things.

      Popped a boost sim in (Telstra). Everything seems to work, including 4G data and VOLTE.

      Although it's possible that they haven't detected that it is a blacklisted phone yet, so allowed things to work. It's someone else's sim card, so I don't plan on waiting to find out

    • Blocked on amaysim as of today "sim x not allowed"

  • Xiaomi 11 lite 5g NE (global) is still working, at least for now. Am on Optus network, though ALDI/Telstra sent me last minute message saying my phone should be okay after telling me for multiple months it wasn't going to be okay

    • Xiaomi Mi 11 Pro.. Telstra network. Ive been disabled. Going to use old phone until this is fixed

      • I see. Were you with Telstra or a wholesale user of the network like ALDI? I'm still not sure if mine will be fine in a week.

        • Boost. Id imagine after the chaos there would be a controlled list of phones and everyone will be on the same communist bread lines.

  • +2

    I got the messages that my Huawei phone won't work after the shutdown. It has VoLTE and works fine today. It makes 000 calls over 4g too.

    Is this just to get us to buy new phones? I gave a hand-me-down phone to my mum. It has the same message but it also works fine and can make 000 calls over 4g. She was so scared by the messages, including a voice over that plays every time you make a call, that she bought a brand new Xiaomi.
    The Xiaomi also gets these Telstra messages, but it is totally fine.

    All of these phones have band 28.

    • Hi, would you mind sharing which Huawei phone and if you're aware of the ROM profile and any other modifications you (others) may have made to the phone? I've got a Huawei Mate10 that I know is compliant and can do all the necessary things but that's because I got LTE config from a Global ROM when roaming abroad, and subsequently disabled 3G profiles on the phone. Doesn't matter though, the Mate10 device cohort identified by their TAC is not on the current whitelist (some of the AU devices don't have the correct E000 LTE roam config and used 3G fallback for 000 and so now the entire cohort of Mate10 devices get blocked as a group).

      • +1

        Not sure what you mean by ROM profile? It is a P20 Pro bought in Australia. No custom modifications.
        I use an S24 Ultra as my primary phone now. If Telstra sells it, they wont flag it.

        I think there's definitely incentives for Telstra to purposely get false positives for 3g phones. Either by getting government funding to assist or by selling a new phone.

        They appear to target brands they don't sell — predominantly Chinese. The funny thing is that China (and some European countries) shut down 3G before us and have no issues with the exact same phones.

        • Thanks for the reply and my apologies: ROM was short-hand reference for the system firmware running your phone. My Mate10 for example was bought via AU brick mortar & online retailer and had an AU market ROM installed. When I travelled abroad (eg USA & EU) the phone would eventually offer me a system update (usually a sub-version 10.xyz) that installed new profiles for connecting onto the networks in those countries.

          The P20s were originally going to be fine to continue after the 3G shutdown, and then along with a swag of other devices, moved into the blocklist based on their general default approach to E000 calls being via 3G carrier switch fallback. You could modify the device to perform E000 via LTE but unfortunately the bans are happening based on the device cohort, not an individual device, so all Mate10, P10, Mate20, P20 and their Pro versions are (likely) going to get blocked.

    • +4

      Nope, they are also blocking Australian-bought phones that work perfectly. Band 28 on there too.

      • Excuse my ignorance, what phones are these?

        Were they grey import phones?

        • +3

          Swathes of Huawei, Honor, Xiaomi phones bought from AU retailers; even if the owners of said devices have made the necessary changes to ensure device capability and compatibility. 4G LTE USB modems that are only used for data services are being blocked. I don't blame the Telcos for this, nor think they are exclusively seeking to force upgrades and profits; the late and hammer-strict nature of the ECS Directions made in September and published late October are forcing these service blocks across voice, data, message.

          • -1

            @xwx: "Huawei, Honor, Xiaomi phones bought from AU retailers" sounds like all all grey imports to me.

            The stores should be refunding the customer if it was a recent purchase as it's not fit for purpose.

            4G LTE USB modems not working would annoy me.

            • +3

              @JimB: "sounds like grey imports" doesn't actually mean the devices were actual grey imports (again, devices imported by AU wholesaler / distribution channel for and complaint to AU regs, and bought by end-user from an AU retailer). How recent would be materially relevant to claim a refund from retailer?

              No retailer knew the E000 LTE roam conditions (an outome of the inquiry into the Optus outage E000 call fails) that are now being applied to an entire device cohort and implemented as requiring Telcos to block all services (voice, data, messages) for all devices in the cohort even existed until after early Sept 2024. I can't list a specific device, but I highly suspect there are some that were sold within past 6-24mths as being suitable and compatible with 3G shutdown are now being blocked due to the aspects of this added in Sept 2024.

              • +2

                @xwx: Probably any phone they believe can’t call 000 on VoLTE, meaning any phone they don't sell. Even when it can actually make VoLTE 000 call.

            • +1

              @JimB: Huawei's bought from JB Hifi

              • @xsacha: When was the last Huawei phone sold in JB Hi-Fi?

                • @JimB: Not sure. I think they still sold phones after mine. Maybe 2021?

                  None of these are grey market imports. All Australian stock btw with full warranty.
                  Full 4g support, VoLTE, band 28, does emergency calls over LTE. Telstra doesn't care.

                  • @xsacha: Bugger, that's a shame.

                    However, I wouldn't have bought a Huawei phone after the Google Andriod ban.

    • +7

      I understand and accept your "dont give a shirt about this", but it affects much more than just 4G phones bought overseas. Yes, phones do go obsolete over time. So do cars, yet we don't ban all of them from the road. Arguably so do drivers, yet we don't test or arbitrarily ban entire cohorts of them either.

      • -2

        Off topic but in some respects we do and should for cars- Pink Slips for older cars and mandatory driving test for those over 85 in NSW.

        I wish this was implemented for all states, I see heaps of polluting unsafe shit boxes which should have been sent to the wreckers years ago and older people who are unsafe drivers.

        • Yah I share your view* on that, a decent number (of those not directly affected) probably might, and yet it is not something being done (despite the regular attribution of actual deaths to behaviour or equipment factors). Nor would it be done with less than 1 month notice (yes, I'm aware the 3G shutdown was coming for years, and I had no issue with it… but there were significant changes made within the last few weeks / 2 months to actively ban entire cohorts of devices). I also think stacks of unsafe young drivers, and we have applied lots more conditions on their driving freedoms than among an older cohort.

          * noting that I hold the view it is more a function of human-behaviours, risk-perception, training, than merely a function of age; and a car that is likely dangerous due to power and handling in my hands is not necessarily that way for a really experienced and capable driver. I always found it interesting bikes were class-restricted but, except for P-platers, the same wasn't true for the 4-wheel adventure rockets out there.

  • can you use esim.me or 9esim to get around this. suspect that the esim being provisioned would not be linked to the handset or have i got that wrong..

    • +1

      Unrelated to esim - that's software. It's hardware which is being blocked.

    • +1

      device reports IMEI to carrier, block is based on the TAC portion of your IMEI which identifies key device information. MNO also has access to a bunch of device info not generally made obvious to the user (you can see lots of it with some network tools). If you're referring to making your device appear like an international roaming visitor, I think you'll only get 60-90days out of that approach.

  • +1

    So now telstra is blocking phones? Vodaphone and amaysim are still alright as long as voLTE is enabled?

    • +1

      Not just Telstra, I've been blocked by Optus(Amaysim) with VoLTE enabled.

      • +1

        My Redmi, not purchased in Australia, is still working fine with VoLTE on amaysim prepaid plan.

        • +1

          This is a Redmi Note 9 Pro that is blocked.

          • @HopSkipJumpFallSplat: Out of curiosity, how do you know if you have been blocked?

            I'm on amaysim and have been nagged for the past 3 months. This morning I was still getting warning after calling, but stopped getting warning when I tried to call recently.

            • +1

              @Butt Scratcher: Because after ringing it, and answering, as soon as I ended the call, signal strength for both sims(boost and amaysim) went grey and calling it, it just ends the call without ringing it.

              • @HopSkipJumpFallSplat: Maybe try removing the boost sim and use only the amaysim sim? Would that still be grey?

                • @masterqur: I swapped default sim and Amaysim lit up, for about 20 seconds then it greyed out again.

                • +1

                  @masterqur: Removed Boost, and now Amaysim isn't greyed out, interesting.

                  • @HopSkipJumpFallSplat: So same as me, amaysim (on optus 4g network) still working at least for now. Telstra network is known to be already blocking phones, not sure how they are doing it.

            • +1

              @Butt Scratcher: The warning message played when you start a call, is only for the first 2 calls of the day. It won't play again now until next day.

              Also, amaysim sends a Text message around 3:10 PM AEDT to all 'deemed'-incompatible phones.

          • @HopSkipJumpFallSplat: Note 9s on Coles mobile with Optus still working

  • +3

    What's the oldest iPhone that is not affected by this? Or in general iPhone isn't affected?

    • +1

      The oldest iPhones not affected by these changes are the iPhone 6/6+ (running latest version of iOS). Any previous 4G-compatible iPhones (5s, 5c, 5) that cannot make calls using VoLTE will be blocked from accessing the network, and any earlier iPhones (4s, 4, 3gs, 3g) will just cease to work entirely as they rely on 3G.

  • Am I stretching it too far, or I deserve to be heard?
    I have a Huawei Y5 (2019) which I had purchased in 2020 with this deal.
    It has been listed by some operators on their 3G Support Page, such as that of Catch Connect.

    Could I take this to AusPost and request a refund or a replacement?

    • +2

      Interested to hear how you go but I don't fancy your chances. The Y5 along with a bunch of other devices were all going to be fine for 4G LTE until the Sept 2024 ECS Determination and actively block implementation requirements turned up in Oct 2024. No way retailers had any way to see this coming.

      It would be like asking car dealers to refund you for a white coloured petrol 4WD you bought in 2020, if the Govt decided and announced just today that they will ban all white petrol sedans from Jan 2025 and, by the way, also force all the existing white petrol cars off the road just because they can't distinguish a sedan from a 4WD. And all the helpful folks with an electric car will say "but you had years to see that coming."

      Fun day, I'm heading out to get a beer…

  • +3

    Confusion++, we use 2 Samsung S8 phones here which are both international models and they give a pass when texting 3 to 3498 using Optus network.

    Yet when I use the IMEI checker we get a fail.

    Both Galaxy s8's are VoLTE capable and set as such & support band 28.

    Lets hope our mobile ph. service provider is correct as both phones need 000 capability due to our serious health issues.

    • AFAIK the reason the https://amta.org.au/3g-closure-old/check-my-device/ gives CHECK (doesn't give fails for anything from what I have seen) for a S8 is because it doesn't work properly on Telstra wholesale (Aldi/Woolworths/Belong/etc) with current firmware. So it should be fine for you.

  • Can I assume phones sold at JB hifi will all be fine?. Looking at Xiaomi Redmi 12. Virtually same stats as my redmi note 9s.

    • +1

      If it's not fine, I'm sure this would be excellent grounds for a refund (especially if they don't warn you when buying it)

    • From now on should be fine, they will have to provide refunds if not.

  • +1

    I'm considering buying a cheap phone to put my sim in so my service isn't disconnected and I can get sms/call and use it as hotspot for my "main" phone. Hoping to hold like that until the black Friday to get a good deal for a new phone.
    At least telstra is giving me some money back for all this mess.

    • +1

      What is Telstra offering?

      • Giving me a 72$ credit on my bill (75$ plan)

    • Could you share how you're getting money back? Could help a lot of us looking to buy a new phone right now.

      • Got a text and email this afternoon saying they would give me about a month free of my plan

        (72$) as credit

    • +1

      https://www.ozbargain.com.au/comment/15855377/redir

      You can read my comment above to change IMEI in order to use your older phone. Do it at your own risk.

      • Cheers, I'll wait it out a bit and see what others are doing… For now I have a secondary phone I'll be using as a hotspot and to make calls/text.

  • +3

    Mine is Huawei Mate 10 pro which was purchase definitely in Sydney with Optus logo when turning on the mobile phone. The phone is still working perfectly fine.

    Around this noon Telstra blocked me and I absolutely was angry, sad, disappointed and frustrated after walking into the Telstra store back and forth to try to fix the problem. Useless in the end. Sad. My phone is 100% support 4G volte but Telstra staff says the only way is to buy a new phone. :(

    • +1

      Switching to Optus worked for me but apparently Vodafone is more reliable.
      Luckily my primary phone is unaffected.

      • +2

        Unfortunately I have 2 years fixed plan with Telstra, which starts in this March…….

  • +2

    Hopefully this is all just one big nightmare. We'll all wake up tomorrow and 4G works fine on our Xiaomis, OnePlus and Huaweis - We just have no 3G and must QPST to get VOLTE :)

  • According to Telstra's website, these are their (stupid) requirements which most of our phones have:

    Upgrade to a compatible device: To connect to our mobile network you will need a device compatible with 4G frequency Band 28 (700Mhz) and Voice over LTE (VoLTE) including > VoLTE Emergency Calling. Explore our devices

    Software update: Update your device software and firmware to iOS10 or Android 9 and above. It may take 5-10 minutes to update, and your device will reboot after it’s done. We recommend using Wi-Fi to reduce data usage Then make sure VoLTE is switched on in your phone’s settings. Find out how to check and enable VoLTE

    Network Settings: Set your device network to ‘automatic’ and enable VoLTE. Find out how to check and enable VoLTE

    Blindshell Classic 2: Check and install the latest BlindShell update

    My OnePlus 7 Pro does have Band 28 and VoLTE (after using QPST).

    • +1

      Now I believe this is an issue with emergency 000 on VoLTE, which the telecomm companies block 4g/5g phones that they think can not make 000 calls on VoLTE on all three carriers. (Probably any phone they believe can’t call 000 on VoLTE, meaning any phone they don't sell. Even when it can actually make VoLTE 000 call.)

      https://www.change.org/p/stop-telco-4g-5g-device-blocking-vo…

    • +3

      Doesn't matter.
      Even if you have Band 28 and VoLTE, grey market phones will be banned. My phone supports the new requirements in every way, but the telco's have told me it will be blocked.
      It's one huge cash-grab by the telco's to gain an even greater indomitable grip on the market.

      • +2

        Yup, I've had multiple discussions with people about this on this thread. Just putting this info out there for people to know how big of a cash-grab this is. They could keep our phones working but they choose not to.

  • +5

    I just got off the phone with Kogan, they are able to provide this beautiful state-of-the-art phone at no cost to affected customers - https://www.vodafone.com.au/prepaid/mobile-phones/v-one-4g?c…

    Really looking forward to the VGA camera, which will be sweet for my YT channel!

    • +2

      Oh wow, they went all out for you, nice.

    • +1

      Amaysim at least give their affected customers a $200 credit for buying a new phone.

    • If it has a personal hotspot feature it wouldn't be too shabby to use until we find a good deal on a new phone

      • I doubt it would, even the battey capacity screams no hotspot.

        • 1000mah can go a long way in these phones. I reckon it could do around 4-5 hours of hotspot, although looking through the spec sheet I can't see any mention of the hotspot feature :(

  • Anyone with a grey import phone tried checking on this website? I found this link on whirlpool

    https://amta.org.au/3g-closure-old/check-my-device/

    • Yes. It provides the same false positive report that the telco's are.
      For example, I have the Redmi Note 9 Pro, which supports 4G VoLTE at the required bands, and both my telco and this service say it will be blocked.

      • On Vodafone…..

        Thanks for using our 3G device checker. Our records as at 04 Oct 2024 indicate the device in use for your service was Redmi Note 9 Pro.

        Good news. Your mobile phone is compatible with our 4G/5G network. Please remember to keep your device software updated.

  • +2

    "Telstra and Optus are ending their 3G services on October 28. Telstra says it will take about a week to complete the shutdown while Optus says it may take a couple of months.

    If your phone was manufactured before 2019, it is likely to be impacted.

    Here's what phones will likely stop working:
    3G-only phones
    Those that need changes to the settings to connect to 4/5G"

    https://www.abc.net.au/news/2024-10-28/3g-network-australia-…

  • Optus:
    "The types of devices affected by this change are those that connect to our 3G mobile network, such as mobile phones, personal medical transmitters, smartwatches, tablets, WiFi dongles (mobile broadband) and embedded network modules that might also be used in medical devices, smart meters, security and surveillance systems, Point Of Sale devices and barcode scanners, transport tracking systems, iOT devices and ATM machines.

    We’ve listed some commonly used devices below. However, this isn’t a comprehensive list as there are thousands of different devices, models and variants (including devices not sold by Optus or devices that may have been purchased overseas).

    Mobile phones:
    Apple iPhone 4
    Apple iPhone 4S
    Apple iPhone 5
    Apple iPhone 5C
    Apple iPhone 5S
    Doro 6520
    Doro 6521
    Doro PhoneEasy 623 Optus
    LGPixel 2 XL
    Huawei Y5 (2019)
    Konka U3
    Oppo A57 (2016)
    Oppo F1s
    Oppo F5 Youth
    Samsung Galaxy J1 (2016)
    Samsung Galaxy J1 Mini
    Samsung Galaxy J3 (2016)
    Samsung Galaxy S5
    TCL 2038
    TCL OneTouch 2045

    iPads/Tablets and Modems:
    Apple iPad Air (A1475, A1476)
    Apple iPad Retina (A1460, A1430, A1459, A1403)
    Apple iPad mini Retina (A1490, A1491)
    Apple iPad mini (A1455, A1454)
    Apple iPad mini 3 (A1600, A1601)
    Apple iPad 2 (A1396)
    Huawei modem E5331 series
    Huawei modem E5251s-2
    Huawei modem E5776 series

    Medical devices, Embedded Network Modules and other devices:
    iHelp personal fall alarm
    Quectel EC21-AU series
    Cinterion EHS6
    Fibocom NL668-EAU
    Gemalto Cinterion PHS8-P
    MikroTik R11E-LTE6
    PPIS LTE
    Sierra Wireless Airprime
    Telit H24
    U-Blox LISA-U200
    Zebra TC56/TC57"

    https://www.optus.com.au/support/mobiles-tablets-wearables/i…

    • +3

      If I understand correctly - blocking tablets and medical devices would go against the 24/10/2024 Legislative instrument which covers identification and restrictions on mobile phones ??

      With the following defined interpretation:

      mobile phone includes a handheld mobile device that is capable of voice communications when connected to, or intended for use in connection with, a mobile network but does not include a device which is capable of using a mobile network that is not ordinarily considered to be a mobile phone such as:
      (a) fixed broadband gateways; (b) Internet of Things devices; (c) medical alert devices;
      (d) smartwatches; or
      (e) tablets.

      • Unless of course the tablets and devices are 3G only

        • +1

          My Optus branded Huawei E5573 WiFi 4G mobile pocket modem has stopped connecting. It supports B28 and had been working fine with a BOOST sim until today. I have also tried Amaysim and Vodafone sims and there is still no network connection.

          • +4

            @jbb: That sucks. No excuse for blocking a 4G modem that was never able to call 000 in the first place.

            Being a modem also unlikely to have received any SMS warnings either.

  • +1

    Anyone on a poco f3? Mines still working but I'm slightly worried about the next few days.

    • Vodafone network maybe the last hope for all impacted?

    • f3 Yes I am
      Which Teleco are you with ?

      • amaysim (uses optus? i think)

    • Tried my amaysim sim in mine and its still working. (melbourne)

    • I'm poco f3 on boost, fingers crossed it will work.

    • F3 running a custom rom with Kogan Mobile and everything is all good, no warning messages either.

  • F2 Pro Belong no go.. and Amaysim works fine

  • Do you still get the warning at the beginning of a call ? I'm on telstra and I don't which make me hope I'll go through this without having to change my phone.

  • Can't believe they banned a Poco X3 NFC, it works with 4g so I don't know what the issue is

    • +5

      The issue is these scummy, greedy companies see money to be made by overzealously swinging the banhammer on thousands of otherwise perfectly functional phones. I mean if Covid taught us anything it's just how greedy these corporations are.

      • +2

        No. It's because the stupid government is forcing them to block phones they think can't contact E000.

        • +3

          In consultation with the Telcos?

    • +2

      it works with 4g so I don't know what the issue is

      Did you read the original post?


      "Certain 4G and 5G phones currently working on VoLTE may be actively blocked through a government directive after 28th October

      These are usually grey import phones that revert to 3G for 000 emergency calls"


      edit: Right, downvote the explanation…….. Nice one.

    • I just found out, a few minutes ago, my mum's Poco X3 NFC has been blocked too,
      even though it's set to use 4G (on a custom ROM).

      I wonder if I re-flash an updated Android version, would it work again?

      This is very annoying that's happened 2 out of 3 Xiaomi phones,
      ie. a Poco F5 phone is still working today. "Still".

      • +4

        I wonder if I re-flash an updated Android version, would it work again?

        I highly doubt it. They will be blocking based on what the device is, not what rom or settings you have.

        Short of tricking them into thinking it is a different device by changing the imei i dont think you will have any luck.

        You could try changing networks but that may only be a temporary fix. (Could be months, could be hours)

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