Proactive Action - Xiaomi (& Other Chinese Brands / Import) Phone Owners Affected by 3G Shutdown (Now Due to Be Network Blocked)

Summary:

  • Certain 4G and 5G phones currently working on VoLTE may be actively blocked through a government directive after 28th October
  • These are usually grey import phones that revert to 3G for 000 emergency calls
  • There are a lot of people ignoring the annoying text and voice messages on their phones, thinking "My phone IS 4G/5G, I am not affected"
  • Come October 28, there is going to be a tsunami of shock and anger

Oct 24 last minute legislation to block 4G and 5G phones that revert to 3G for 000 calls
https://www.legislation.gov.au/F2024L01353/asmade/downloads

Banana3's Summary (READ THIS FIRST to understand what the issue actually IS, instead of spouting "3G shutdown has been announced for years…")
"Again, the issue is not whether 3G should be shut down or not. I think most people in this discussion agree that it needs to be shut down. The issue is that a few years ago the communication was: as long as your phone supports 4g, then you should be fine. Then earlier this year: No, 4g alone is not going to cut it, you need to have a phone that supports VoLTE. Then: Wait, actually, not just any VoLTE, only those that the network allows your phone to use (yes, Vodafone told me that when my perfectly working VoLTE phone stopped working after they shut down 3g). Then on the last minute: Oh wait, actually, not just that, your phone also needs to be able to call 000 on 4g by default. None of these have been properly planned, or thought of, or mitigated. It's all just a big mess. If anyone is confused, it's not their fault."

What to do?

Useful information:
The Little Known Problems with VoLTE Emergency Calling - https://medium.com/@jamesdwho/the-little-known-problems-with…

Comments

  • So how do we actually know if 000 will still work after the shutdown besides actually trying it (not reccommended)?

      • +4

        "Additionally Tools like the ‘AMTA 3G Lookup Service’ are not accurate or reliable. AMTA knows this, hence why you need to agree to a long list of terms & conditions before using it."

        https://medium.com/@jamesdwho/australias-3g-shutdown-telcos-…

        • +6

          Agree totally, but it's kinda all we have. The true test will just be… wait 2 days unfortunately. I find it hilarious you can buy a phone from JB Hi Fi today and in 2 days it stops working…

          • +5

            @Iggemo: Also find it hilarious you can buy a Telstra or Optus backed 1 year prepaid plan for hundreds of dollars with no warnings which phones it won't work with, yet Vodafone ones work fine. Appears to be a breach of Aus consumer law.

            I'm guessing lots of people will be asking for refunds.

            • +2

              @WatchNerd: I noticed in the SIM Cards section at Coles, they have put up a 'Customer Notice' advising people not to buy SIM Cards / Prepai Plans if their phone is not compatible.

              Agree, may not be the same at every single store otherwise.

            • +1

              @WatchNerd: Although voda turned off 3G a while ago, none of the networks have actively blocked phones yet. They will start doing that (and are compelled to do so under the Directions) from 01 November. So, although my phone worked fine on Voda 4G network (and I've tested it on 4G optus), and is working currently on MORE (Telstra) with an exclusively 4G LTE profile (3G profiles disabled), my device will get blocked when they start that process.

  • +2

    My Poco F5 and Redmi Note 9 Pro, which were both purchased from AliExpress, are now both reported as compliant.

    Better late than never, but sheeez this has been poorly managed.

    • +3

      How did you find out that they are compliant?

    • My wife has a Redmi Note 9 which i am concerned about. My 10C constantly had messages but hers hasn't had any so im thinking the Redmi Note 9 might be okay whereas 10C is not. The IMEI checker did say to "check" it though so there's really no way to know…

    • Who's your telco provider? @sir_bazz
      I have a Redmi Note 9 Pro and my provider (amaysim) are still saying I am about to be blocked.

      • Vodafone.

        Kogan to be specific.

    • +1

      I'm running custom ROM on a Poco F5 and so far, so good
      (with Boost and Optus SIMs).

      I have set the phone to "5G" but I did receive messages over this year, saying that my phone is a "3G phone"
      and I should be changing/upgrading the phone.

      Dad's Xiaomi Note 11 got blocked on both SIMs - Boost and Lycamobile.
      It's running an older custom ROM [Android 12], and I can't change it so far, to use VoLTE (even though there's LTE selected already).

      This is becoming an annoying exercise today, for me, trying to work on these phones.

  • +2

    SMS the number 3 to 3498 and wait for the reply.

    That's the easiest way.

    • +2

      I've intentionally misconfigured my phone to only use 3g, and after texting 3 to 3498 it still says my phone will keep working…

      • +6

        That just proves they aren't looking at your phone settings.

        • +1

          which is why those sms checks are fake. It's just a hardcoded list of phones that the telcos have with their conservative guesses.

          It's a shitshow, because 3g usage is still quite widespread, and there are still phones which are being sold today that would get blocked despite it being capable enough (with software level updates).

      • +2

        The problem has been, and still is, the whitelist they're using to determine compatibility.

        Its been incomplete, inaccurate, and slow to update which is causing all the uncertainty. And while it's understandable why it's been this way with all the available combinations of hardware and software that needed to be tested, it's ridiculous that it forms the basis of device compliance testing.

      • Probably it does not only check what network your phone is latched on to currently, but it is based off IMEI which is supposedly the source of truth for the phone's specifications and configurations (i.e. does it fall back to 3G for emergency calls, etc.)

    • +5

      "Misleading Information from Industry

      The SMS ‘3498’ Checker does not actually do a test on for calling and emergency calling on the device, it simply looks up that phone model in an established ‘compatibility list’ and reports at aggregate what the telcos believe that device model is capable of on their network.

      Devices may not have all the right settings enabled or may be running an out-of-date software version and come switch-off will either lose call service or emergency call service, however the SMS system may say the device is fine.

      The telcos and industry somewhat acknowledge this with wording to the effect of “Please remember to keep your device software updated”

      https://medium.com/@jamesdwho/australias-3g-shutdown-telcos-…

    • What does it mean if I don't get any reply after sending the SMS?

  • I have the Redmi note 9s . Im getting the text's and voice message. Given the redmi hote 9 prp will work after the 28th will the nite 9s work as well?

  • +1

    My phone supports LTE band 28 in it's specs which is required to keep it active. I texted 3498 and it says the phone won't work. Doesn't make sense if it supports band 28.

  • Any Poco X3 Pro users here? Have a family member using one on Optus (VOLTE enabled), though I'm not sure if it'll be kicked off the network soon.

    • What was the reply when they SMS the number 3 to 3498?

      • "We've determined that this device will be impacted when the Optus 3G network is switched off from 28 October 2024." etc. etc.

        I told them to wait and see what happens before them - apparently Optus sent out a feature phone that'll work, so that's the back-up device.

    • +1

      Fellow Poco X3 Pro user, different network provider, up until about 10 mins ago I was expecting to be booted from the Aldi(Telstra) network. I then received an email from Aldi that now states:

      Your device status
      Recent records do not indicate use of a device that will be impacted by these changes.

      This data isn't definitive, so for best practice, if you have multiple devices, have recently upgraded or haven't used a device with your service in a while, we recommend performing a check to be prepared.

      Of course I purchased a G54 a few hours ago in anticipation of being booted, perhaps that was a little hasty, who knows…until the 28th if you can wait.

  • With one active ALDImobile SIM, I've received two e-mail from ALDImobile.

    The first says I need to act urgently because I have a phone that'll be blocked.

    The second, a couple of days later, says I don't need to act because I'm not using a phone that has the problem.

    So what do I do?

    • Ask for free data or something else you can think for the stress/panic caused from previous misinformation :P

      Or do nothing … Let's see what will happen in few days.

  • +5

    Lol I received a text from Optus saying my iPhone 13 Pro is incompatible. I was like lolwut.

    Text the number and comes back ok… you have to wonder what types of records the telecommunications have and what database they are pulling from if it works or not.

    Paid big bucks to work it but in the end couldn’t arrange a root in a brothel. Not hard to pull a database of all the phones connected, filter out all the known to work. Go through the list and work out if it works or not. Just to lazy and cheap to do proper testing.

    Typical corpos socialise losses and responsibilities to the public. And ask for money when they need it.

  • +3

    If your issue is no band 28 a possible solution is to use the Vodaphone network. Their 4g utilises bands B1, B3, B5.
    https://www.frequencycheck.com/carriers/vodafone-australia

  • +5

    Xiaomi (and Other Chinese Brands) Phone Owners Affected by 3G Shutdown

    WOW!

    What a sneaky way of boycotting and banning "some" Chinese brands.

    • never attribute to malice that which is adequately explained by stupidity

  • +1

    3498 said the redmi note 9s won't work. Optus said the same thing. That's strange because it has band 28. Looks like band 28 isn't relevant it's lte volte that is what matters

    • So have you enabled volte?

      • Lte enabled. No option for volte

        • +3

          Then enable it man!

          Enable VoLTE on Xiaomi without root:
          1. To disable the carrier check for VoLTE, open dialer and type star hash star hash 86583 hash star hash star.
          2. Go to Settings> SIM & cellular. Select your SIM Card> Scroll to the bottom of the list and enable the toggle for VoLTE.

          • @sir_bazz: So even though there is no volte option only 3g and LTE you can use this hack on all Xiaomi phones to enable volte?

          • +1

            @sir_bazz: That worked, VOLTE is enabled! Thankyou Bazz. See what happens on Monday I guess

              • @Renegade1970: Yeah it's been around a long time. I figured it would work on your 9s because it worked on my Note 9 Pro.

                I remember first using it when, (unsuccessfully), trying to get my Mi Max 2 working with Telstra back in the day.

                • @sir_bazz: Still getting the voice message about being blocked will know at midnight.

                  • +1

                    @Renegade1970: And this is the issue.

                    You can have a device with perfectly compliant hardware and software, but because it hasn't been tested and placed on the whitelist the legislation demands it be blocked by the telco.

                    Good luck.

                    • @sir_bazz: Totally non sensical given jbhifi sells the almost similar redmi 13C. I assume we will be blocked, Coles mobile just told me to do the 3498 test and read from there script

                  • @Renegade1970: This doesn't change immediately. Bought a new phone (Samsung A55) for my Dad to replace a Poco X3 Pro and still getting the message. It takes a few days for the network to recalculate if you will be affected I think.

    • +2

      3498 said the redmi note 9s won't work

      the sms check doesn't actually check whether the phone will work or not hardware/software wise. It is merely checking your phone against a pre-determined list of phones that the telcos put up, and they made a conservative guess at whether the phone would work or not.

      Even if your phone is capable, and you manually fix up the configurations and such, you will still get blocked.

      This whole 3g shutdown is a shitshow - if i didnt know any better, it almost sounds like they're trying to force consumers to buy new phones despite the old ones still working. Unfortunately, i know for sure that telcos (esp. telstra, but surely same at optus) is amazingly incompetent, and the gov't certainly isn't helping with their E000 legislations.

      What they should've done is do what india govt did when they shutdown 3g - force the telcos to develop an app for phones for the specific purpose of calling emergency, which will work regardless of the VoLTE configuration, provided the phone has 4g connection.

      • Not even an app.. most phones have usb type c connectivity.
        Just give us something that can be connected to the type c port that can give the phone that ability.

  • Note 9 pro and note 9s identical network specs

  • +1

    I was getting warning messages about emergency calls up until today, but then it stopped. And I got an email saying I might be fine now. Very confusing. This was on ALDI's Telstra network.

    I've since swapped to Optus to try and boost the chances it will work, I read that Optus modem settings are more generic.

    I'm on Xiaomi 11 lite 5g NE, it was released on 2021 H2.

    It's possible that they just recently might have changed their hard rule on emergency call availability (looking at a previous comment about Vodafone's new message)?

    • I got the same phone (Xiaomi 11 lite 5g NE) and just tried to make a call after reading your message and no longer getting the message. Haven't received any email confirmation though. I am with Boost.

      • Email was from Aldi, so may vary by provider? But the 3G check which providers refer me too still say it will be blocked, but it also said last checked 30 Sep so it could be outdated. I wonder if there are other phones still getting the warning before calling?

        Many question marks.

  • +4

    I have poco nfc x3 and enabled VoLTE , but still got a msg yesterday saying they will block my phone on the 29th. Can't really afford a new phone.

    • +3

      The government and the Telcos care so much about your safety, that they decided to disable your device for your won good… oh wait…

  • -5

    Sign a petition

    🤷‍♂️ just grab a proper new phone and move on. They aren’t very expensive compared to certain other non essentials these days.

    • -6

      It's much easier to complain and blame everyone else for someone who bought a random grey import phone that was specifically not meant to be sold in this country.

      • Well yes… there are thousands upon thousands of people that took step to upgrade their phones. So if the move is to revert it, are those people going to get their money back and keep using their old phones?
        Only way is forward on these matters… needs of the many outweigh the needs of the few… or the one

        But yeah it’s not a popular opinion around these part of the web

  • Poco X3 NFC on Amaysim. I was getting the nags. Bitched at Amaysim support, who eventually came back with an email offering a $200 voucher code for a new phone.

    Lovely. Except I'm on Pay As You Go and can't use the voucher code unless I sign up to a $36 or $40 a month plan.

    Yes, apparently I could sign up, cancel and carry on with my PAYG SIM but would I trust Amaysim not to make life difficult when I wanted to cancel? No chance.

    Well, a few days back I got yet another nag email. This one, though, said unequivocally that I could get a new phone with their voucher code, on my existing plan. No ifs ands or buts: on my existing plan.

    Contacted Amaysim support, who came back along the lines of "that's not what we actually mean. You could sign up to a new plan then cancel it though…."

    Yeah, right. The words in their email mean exactly what they say. In the end I put in a complaint to the Telecommunications Industry Ombudsman. That stirred them! The septic tank hit the wind turbine. I got calls and emails from Amaysim to organise my selected new phone without signing up for a new plan.

    There's a small level of personal complication caused by me currently being outside of the country but for a straightforward case we'd have been done and dusted.

      • Hmm interesting how this worked. Because their email specifically linked to a set of phones that allows the use of the voucher without upgrading. (Shit phones anyway), the rest of the phones are outside the scope and require different plan

    • Most of us just used the voucher and considered it a $60 G54. That's what i did. The $30 forced sim purchase is sitting on a desk somewhere, i can't really use it since all my 365-day plans effectively have me locked in since their ongoing cost is much, much lower than any new plan you can buy today. Still, a G54 for $60 (inc $30 plan) is a bargain nonetheless.

  • +2

    I have a Xiaomi Mi 11 Lite 5G NE
    phones great, supports all the Telstra Bands, I enabled VoLTE and VoWIFI when i got it a few years ago
    Basically any phone from 2012 onwards supports AML for 000 (SMS's your location to 000 in the background)

    No idea if the phone defaults to 4G when doing a 000 call, apparently that might be a software feature?

    basically all this info had to be found out on our own, my carrier (Belong) simply spams me via email, sms and pre-recorded messages saying I need to buy a new phone.

    None of this has been properly thought out, and straight blocking international IMEI's is reckless, so many tourists, dual citizens, grey import purchasers will all of a sudden not be able to access emergency calls when there's a high chance their phones never had an issue to begin with.

  • If I'm looking at upgrading my phone at the moment to Xiaomi or with a Kogan giftcard and the websites that check are unreliable what should I do?

    I imagine the grey stock will still be sold after Oct-28?

    • +1

      I'd seriously wait a few days and then scour the interwebs to see what owners of that particular model say.

    • +1

      Buy expensive Chinese made phones and level up your life.

    • -1

      Buy a Temu phone and shop like a billionaire.

  • is HUAWEI affected ?

    • +1

      Depends on the model. At least I know for sure that Huawei Y5 (2019) is impacted. I has been listed by some operators on their 3G Support Page, such as that of Catch Connect.

      There might be other phones impacted as well, especially those not sold in Australia.

      I have a Huawei Y5 (2019) which I had purchased in 2020 with this deal.

    • Depends on a number of factors, but ultimately the final arbiter of whether your device will be blocked is the best assessment of a Telco. My device (a Mate 10, modified to use only 4G LTE and achieves E000 LTE roam) does satisfy all the capability criteria, even the stuff from the last 2 months, but will most likely be blocked anyway, given the best practical approach a Telco is compelled to take to comply with the Directions from Sept & October. Best speculative insight I can offer you, if your telco is sending sms & emails saying it will stop working / be blocked from 01 November, then it probably will be. At this point I'm not sure if an imei based service denial from telco #1 then propogates to your device being blocked from attempting to obtain any service from telco #2 or telco #3 etc.

  • If Xiaomi can make a patch so 4G VOLTE phones can call 000 and basically all Xiaomi phones in Australia will work? That's basically what we all want right?

    • I was on Lebara (Voda) a couple of weeks ago with my Xiaomi Mi 9T & it worked fine. Vodafone have already shut down 3G.

      Belong (Telstra) & Amaysim (Optus) are telling me it won't work so I will just go back to Vodafone.

      • +4

        I was also on Lebara Voda and had no trouble during their 4G LTE only period, with no messages of imminent service denial, given the Mate10 supports 4G across a wide range of bands (as VoLTE with Global FW update and mod to HW system table). However, this strict carrier obligation on E000 LTE roam is relatively new and, although my device has been LTE only for a while, because the device reported by imei doesn't appear in the compatibility list it is likely to be service blocked. If it weren't illegal under the Act (due to genuine and reasonable efforts to combat phone cloning and rebirthing) I'd just update my IMEI to match an "official compatible device" and carry on being able to do all the usual things on 4G LTE, including E000 calls if I had such an emergency.

        PS thanks for all the great watches I now have in my collection ;)

        • We can manually change the IMEI can we?

          • @Renegade1970: No, that is likely considered illegal in Australia and is otherwise generally very difficult to do and keep stuff like your banking apps working correctly.

      • 2019 model

    • -8

      How about instead of making the telco responsible for blocking untested devices, (as per the legislation), we make consumers accountable for their purchases instead.

      Good old buyer beware.

      • +2

        Yeah consumers should definitely be able to divine future legislative framework in expansive detail before each purchase, that is a totally reasonable expectation.

        • -1

          No one suggested that. Its a really bad take.

          The result would be that Telcos aren't forced to intervene and block devices on the basis of being untested.

          And for the consumer it would mean that they purchase grey devices at their own peril.
          (Which is exactly how it works today)

          If the whitelist of devices available for provisioning of a new services was accurate, complete and well maintained then no one would have an issue with the current legislation. But it's not!!

    • Apparently it might be hardware related

  • can i still get free replacement phone from optus ?

  • Merged from 3G Mobile Shutdown to Affect Some 4G/5G Mobile Phones - Now Due to Be Network Blocked Because of New Emergency Calling Rules

    Aware of the 3G mobile network planned shutdown's - I was not concerned as all of my mobiles/devices are 4G capable.

    Just received an email from Aldi Mobile last night which gave cause for concern - regarding 24/10/2024 ACMA Emergency Calling Rules.

    3G network services (for both data and voice) cease operation on Monday, 28 October 2024. The Australian Communications and Media Authority (ACMA) has also made a new determination that mobile phones that can't make emergency calls over 4G will be blocked at this time.

    Further online searching I came across this article and petition:
    3G Shutdown: 258,000 4G/5G Phones to be Blocked from November! - Gov Blocking Rules Now 'In Force'!
    https://www.change.org/p/stop-telco-4g-5g-device-blocking-vo…

    If you, or anyone you know is using 4G devices or older mobiles, it's probably worth a read, and if in agreement, signing the petition.

    It has also been bought to my attention that another post has been discussing this albeit with a restrictive title.

    More Information:
    https://medium.com/@jamesdwho/australias-3g-shutdown-telcos-…
    Telecommunications (Emergency Call Service) Amendment Determination 2024 (No. 1)
    https://www.telstra.com.au/support/mobiles-devices/3g-closur…

    • +3

      It's f'ed, need to issue software patches to deal with phones that actually support everything on a hardware level.

      • +1

        Thats an odd thing to complain about. Firmware updates are the norm.

        • +2

          Firmware updates are the norm ey, then where are my firmware updates for my hardware compatible devices affected by this???

      • -2

        The 3G hardware on the towers is being decommissioned, a software patch on your phone is not going to fix that

        • +4

          VoLTE and Band 28 on my affrcted phones so yes a f'en firmware patch would fix it.

    • +1

      And I'm still completely unsure of the impact this will have on my Boost/Amaysim 28day cashback sims that I use in a 4g router for internet, they are not data only sims.

      • Yep, i'm in the same boat with Belong/Aldi/Boost SIMs in 4G routers and 4G Alarms that use Data/SMS but don't require voice - Data SIMs with SMS enabled don't seem to be readily available through AU telco's and certainly not at the same pricing as unlimited voice plans.

      • +2

        I'm going to take stab that they are blocking based on the IMEI, not the SIM itself. This is inline with ACMA's determination. And I'm also going to take a stab that 4G routers (i.e. devices that cannot make a call) won't be blocked. That would be the common sense solution.

      • +1

        Today (28/10) my Optus branded Huawei E5573 WiFi 4G mobile pocket modem using a BOOST sim will no longer connect to the mobile network. It supports B28 and had been working fine until today. I have also tried Amaysim and Vodafone sims and there is still no network connection.

        • I have not tested the data only sim in my 4G mobile broadband modems yet. That will be very frustrating if they don't work.

    • +1

      Does this differ to the existing discussion this week?? Even links to the same petition

      https://www.ozbargain.com.au/node/873158

      • -2

        It would appear not - however the subject of that topic is very targeted and limited - so much so that I didn't view it until you sent me the link.

        My understanding is that this will affect older iPhones/Android and all brands - not just Xiaomi (and Other Chinese Brands)

        • -3

          Oh no, iPhone from 10 years ago won’t work

          • +8

            @askbargain: Android phone from 4yrs ago will be blocked from service, even though it supports VoLTE and band 28.

            F'ken Government regulations/laws.

            • -2

              @HopSkipJumpFallSplat: It was fine for the US, it will be fine here

            • @HopSkipJumpFallSplat:

              Android phone from 4yrs ago will be blocked from service,

              Not all. My Realme 7 Pro from 2020 still works, and has been cleared on both Telstra (Aldi) and Optus (Amaysim) via the texting 3G to that number.

              Most likely it's phones that were grey imported.

              Of course they are going to block phones that can't dial emergency.

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