Huawei Y5 2019 CALL-problem after Vodafone 3G Shut Down

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  Taro Milk Tea on 28/03/2024 - 11:19

  Ok thanks

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  jv on 28/03/2024 - 12:28

  Huawei is a bit expensive at the moment due to the $US

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  ESEMCE on 28/03/2024 - 14:14

  Lebara indicate that the model is supported (and they re-sell Vodafone service)
  https://www.lebara.com.au/support/volte/

  According to https://consumer.huawei.com/au/support/content/en-gb06515435…

  Go to Settings > Mobile network > Mobile data . In the network settings area of SIM 1 or SIM 2, turn on the VoLTE calls switch.
  Then restart the phone.

  It should be this simple on Vodafone or Optus.
  If there is no "VoLTE calls switch", it probably flat out doesn't support VoLTE.

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  mskeggs on 28/03/2024 - 14:25

  Probably the easiest fix is just to churn to Boost.

  • 

    bobokingdom on 28/03/2024 - 14:43

    until Telstra switch off 3G in a few months

    • 

      ESEMCE on 28/03/2024 - 16:12

      Optus are keeping 3G until September I recall?

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        bobokingdom on 28/03/2024 - 17:19

        Yes, the good news is just because PHONE is not compatible on Vodafone doesn't mean it isn't compatible on Optus. You just have to borrow a SIM and try it out. My Xiaomi 11 LIte NE is not compatible with VoLTE on Vodafone but works fine on Optus.

        • 

          ESEMCE on 29/03/2024 - 15:12

          @bobokingdom: Didn't think Vodafone was a problem for compatibility?
          I've switched to Optus on my Xiaomi Mi9T cause VoLTE didn't work on Telstra anymore.

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  simplystu on 29/03/2024 - 12:57

  Time to upgrade phone ???
  That would be easiest fix.

  I had the exact same model as you … phone was VERY laggy in the end.
  Even things like typing SMS - there was a slight delay between pressing button + text on screen … BUT phone only has 2GB RAM !!!

  2GB RAM just doesn't cut it these days.
  I upgraded afew months ago.

  Personally - do like Huawei phones (would go back to one again in future) +++ camera sensor/photos … but ever since US gov crippled google services from them … basically made owning a Huawei phone useless in AU.

  Sorry - doesn't sort out your initial problem ,,, but just saying - since I had same model/phone as you.

  [EDIT] : just to add … had phone on Optus network (amaysim) - right up until i upgraded.

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    ab c on 02/05/2024 - 07:38

    May be more people should call-out companies that MIS-lead consumers….tire of being mis-lead & standing up.

    Businesses has an obligation to distribute good that is 'fit-for-purpose'. But Huawei-AU asked me-to-prove that they falsely advertise 'Huawei-Y5-2019 support VoLTE'….hellooooo ? What do you think is on Huawei's Executive mind in 2019 when they distributed a phone here that don't support VoLTE, see below ?

    CALL was (& still-current today) my main reason for buying a 4G phone: upgraded from a dumb-phone. When Huawei-AU distibute a 4G phone in 2019, isn't it reasonable for consumer to expect that CALL-function (the most basic-feature) to work, be it 2019 or today ?

    My use of smart-phone is basic: map, petrol, communication, eg WhatsApp. I bought it knowing that this phone is slightly slow as per noted in some-reviews & users' comments back-in-2019 & still ok with it today. But I can't accept it NOT being able to CALL, or receive call.

    VOLTE first commercial release,
    1.Globally 2012-> https://en.wikipedia.org/wiki/Voice_over_LTE
    2.Australia 2014-> https://itwire.com/your-it-news/mobility/video-telstra%e2%80…

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      ESEMCE on 02/05/2024 - 08:58

      It's unclear whether this is a manufacturer issue or a carrier issue (quite possibly it's both), but what is clear is that longevity of software support is the killer feature. Premium handset customers aren't experiencing these issues. When you choose a handset with limited software support, you expose yourself to software support issues like this.
      It seems like the rollout of VoLTE was botched by the carriers and handset manufacturers, quite possibly in both of their interests, to encourage an increased turnover of handsets.

      The handset DOES support VoLTE and VoWiFi, at least according to the manual
      https://www.manualslib.com/manual/1637023/Huawei-Y5-2019.htm…

      The issue is that hardware support ≠ support for every carrier

      Each carrier has their own settings and for some reason these are pre-programmed in non-user accessible parts of the software.

      This is best exemplified by my experience. My handset used to have VoLTE (but not VoWiFi) working on Telstra, but a software update broke that and it was never fixed.
      I switched to Optus earlier this year and have VoLTE (and VoWiFi) working again.

      • 

        ab c on 02/05/2024 - 10:19

        The handset DOES support VoLTE and VoWiFi, at least according to the manual

        Huawei claimed VoLTE-support may be true in ANOTHER-country (whatever their technical-requirements), but they distributed it in Australia, & should be 'fit-for-purpose' HERE ? May be it's their obligation to work with AU-carriers ?

        NOT hide behind technicality, technology, blame-game etc…hence I'm calling them out.

        A quote in their email 'kindly provide me with the advertisement you are referring to so that I can escalate your complaint internally for further assessment'…sincere ?

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          ESEMCE on 02/05/2024 - 11:00

          @ab c: Dunno what email you;re referring to. It appears to be the first you've mentioned of any contact with Huawei.
          I don't necessarily disagree with you, like I said it's a manufacturer and/or carrier problem.
          Both have a vested interest in forcing an upgrade, so I suspect both.

          But it sounded like you were looking for a solution, not just to yell at the void…
          The potential solution is to try an Optus SIM, see if VoLTE works. If it does, problem solved, if not, Optus are keeping 3G alive until September this year at least which will extend the useful life of the phone for another 4 months from today.

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  ab c on 19/10/2024 - 07:31

  Opportunists: don't try to scam the system…share your-thoughts with friends & see if it sound-opportunistic. Many won't SEE it…I wonder why 🤔

  Jun-24: accepted Huawei-AU offer of a Big-W voucher matching the price I paid for this phone.

  The onus of proof was on me, including receipt, copy of Huawei-AU web-site that provide details of this product (claimed 4G compliance), wrote a factual account @ ProductReview, 1st link-below.

  The following criteria were-critical,
  1.Understand 'consumer rights (guarantee)' & 'fit for purpose', 2nd link-below.
  2.In 2019, Huawei-AU should-have distribute a phone that will be able to CALL (a basic function of a phone). VoLTE was released in AU by ALL-3-carriers in 2016 ish, 3rd link-below.
  3.Huawei-AU Head-Office registered in NSW, hence I complained to NSW-Fair-Trading.

  VoLTE: your phone must have the software & hardware to CALL.

  Yes, AU-carriers CAN block phones…commercially-confidential: including technical-problem with their network, 4th link-below.

  Grey-import & parallel-import phones: many will find out the hard-way when Telstra & Optus shut down their 3G network…you can't CALL. Is it worth the small-saving & how does it compare to HEAVY-discounting by Makers giving AU-warranty ?

  https://www.productreview.com.au/reviews/9c2a6c4e-6774-5199-…
  https://www.accc.gov.au/consumers/buying-products-and-servic…
  https://www.google.com/search?&q=volte+1st+available+in+aust…
  'For example, the Samsung Galaxy S6 supports VoLTE on Optus, but it doesn't support it on Telstra. The Galaxy S7 was the first VoLTE-compatible S-series phone for Telstra customers.'-> https://www.whistleout.com.au/MobilePhones/News/4G-phones-st…

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  Ozykins on 11/11/2024 - 04:47

  As far as I can see, the whole 3g shutdown thing has descended into a complete and utter flustercuck. The "management" of the issue and the ensuing shafting of many customers seems to have been driven in part by telecos intent on maintaining their own walled gardens and other vested interests.

  Has anyone wondered whether their new phones will work happily abroad if they maybe go on an extended holiday and use a local SIM.