• long running

nbn 1000/50 $99/Month Ongoing (FTTP and HFC Only) @ Buddy Telco (Aussie Broadband)

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nbn 1000/50 $99/Month Ongoing (FTTP and HFC Only) @ Buddy Telco (Aussie Broadband)
Go to Deal
Twix on 15/07/2024 - 09:44 buddytelco.com.au (9049 clicks)
Last edited 12/11/2024 - 17:12

Aussie Broadband has a new cheaper sub brand called Buddy Telco.

nbn 1000/50 $89/Month for 3 Months $99/Month Ongoing (FTTP and HFC Only).

IPv4 with CG-NAT and a static IPv6 /48 block.

CG-NAT works fine for most users. CG-NAT can break remote access to some home security cameras, some home automation products, Plex server, NAS, servers or if you want to host online P2P games. If your home security cameras and automation products use a cloud server you will not be affected by CG-NAT.

Update: Static IP for IPv4 can be added for an extra $10/month. You can do this from the Buddy Telco portal. Buddy has removed the Static IP for IPv4 checkbox until further notice.

Buddy Telco are using a chatbot and live chat support.

Our Perth-based live chat team is available Monday to Friday, 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options.

A ‘new customer’ is defined as an individual who has not had an active broadband service with Buddy Telco in the last six months or hasn’t been an authorised contact, residing at the same address as the primary contact, on an active broadband service with Buddy Telco in the last six months.

Terms and Conditions.

Critical Information Summary.

Basically, Buddy will run on the same infrastructure and systems that powers Aussie Broadband, but in the words of Buddy “Users will be able to manage their connection, upgrades, outages and usage through the Buddy Telco app, and Website”

It’s Aussie Broadband without the cost and overheads of the call-centres.

Aussie Broadband launches self-service affordable sub-brand called Buddy Telco.

Internet Broadband FTTP HFC nbn

Related Stores

Buddy Telco
Buddy Telco

Comments

  • jv on 15/07/2024 - 09:46

    @ Buddy Telco

    A subsidiary of Mate ?

    • Twix on 15/07/2024 - 09:47
      +4

      At least it's not a fruit.

    • optusprime on 15/07/2024 - 11:07
      +14

      not your mate, buddy!

    • payless69 on 13/08/2024 - 14:42

      ABB el cheapo in disguise, no ACTUAL support
      But maybe dog food for Gerry?

  • grog on 15/07/2024 - 09:52
    +13

    "without the cost and overheads of the call-centres."

    So what about support then?

    • barge-in hunter on 15/07/2024 - 09:55
      +10

      Ai chat bots I bet

    • Beyond on 15/07/2024 - 09:56
      +1

      😂

      .. I guess they feel comfortable enough to use an AI chat bot.

      • serpserpserp on 15/07/2024 - 14:02
        +8

        They use midjourney for their support chat. You might not get your tech problem solved, but you'll get some soothing pictures as a response.

        • buyer-123 on 15/07/2024 - 17:16
          +1

          not if you prompt with complaints

    • samfisher5986 on 15/07/2024 - 10:02
      +42

      A good ISP doesn't need call centres, you generally only call them when they mess up or don't have an online web portal.

      • Homr on 15/07/2024 - 10:18
        +6

        So true, I don't remember the last time I called my ISP helpdesk

        • boretentsu on 15/07/2024 - 11:35
          +5

          To call 30 days ahead to churn… Exetel requires this

          • Homr on 15/07/2024 - 12:03
            -3

            @boretentsu: I've been using Superloop and Aussiebroadband and both don't require this

            • samfisher5986 on 15/07/2024 - 12:04
              +4

              @Homr: Superloop now requires this.

            • lorikeet on 15/07/2024 - 14:29
              +7

              @Homr: Aussie Broadband also requires you to call them to cancel.

              The reason given on this page is:

              We require verbal confirmation on the phone, as we aren’t able to complete two-factor authentication over email

              This is just an excuse to get you to talk to the customer retention team.

              • SerialExperience on 16/07/2024 - 00:40
                +4

                @lorikeet: You need to call to cancel but you don't have to give any notice. I called once my superloop service was live (FTTP Upgrade) and it was a pretty quick phone call.
                "Okay service terminated at X you will be reimbursed for unused dates thanks for being a customer"
                Least hostile ISP phone call ever.

              • CtrlAltSpoods on 19/07/2024 - 09:14
                +1

                @lorikeet: Really? I only just churned away from Aussie a few days ago and I never called them.

                Their system automatically billed me for the percentage of the month I used like $40 I think and that was it, plan is gone from my account and everything.

          • bio on 15/07/2024 - 12:09
            +18

            @boretentsu:

            To call 30 days ahead to churn… Exetel requires this

            Such dark patterns must be made illegal. If a business lets a consumer to purchase a subscription online, it should also let them cancel online.

            https://www.ftc.gov/news-events/news/press-releases/2023/03/…

          • m0tyrider on 15/07/2024 - 15:42

            @boretentsu: Just moved to exetel (NBN Connection) - did not have to call.

            • Dalryk on 15/07/2024 - 18:44

              @m0tyrider: You will have to call to move somewhere else though. Either that,or you will get charged an extra month's rental for not providing 30 days notice.

            • boretentsu on 18/07/2024 - 11:31
              +1

              @m0tyrider: Now try moving away

        • coxymla on 15/07/2024 - 13:32
          +4

          ABB made me call them to disable CGNAT.

          • LukeB on 09/08/2024 - 13:41

            @coxymla: I was able to do it through chat, but this was 2 years ago.

      • bazingaa on 15/07/2024 - 11:15

        yes, I only contacted the ISP for new connections and once due to NBN PIT failure (neighbours also lost connection)
        I don't know why anyone pay extra for customer service.

    • auug on 15/07/2024 - 10:08
      -1

      According to the news sources tbe digital brand will provide customer support via live chat with real consultants throughout the day and an AI chatbot with machine learning integration after hours.

    • Darude Sandstorm on 15/07/2024 - 16:16
      +1

      I get it, but what support? In all my time in using NBN (Got it around 2014 I reckon), I've been on 100mbps+ no issues, all outages are either on the RSP's website or NBNCo's.

      Is support even necessary in this day and age?
      I can't imagine what for unless they aren't meeting an SLA within a business account and even then, that's completely separate.
      I'd love to cut costs further and switch to this but the CGNAT kinda stops me as I don't want to have to try reverse proxying through a DDNS service.

      • Haulien on 16/07/2024 - 10:57
        +7
        1. Cheaper for 3 months. $99/m after that is still killer for 1g
        2. Me and many others.
        3. Me and many others.
        4. Simple setups are just a router, $100-300.
        5. 90% of them.
        6. FTTP is rolling out everywhere now. For free.
        7. Existing infrastructure and most equipment supports 1g
        8. Business customers probably can't survive with 50mbps upload anyway. Plus they'd want a SLA.
        • HeWhoKnows on 17/07/2024 - 08:50
          -3

          You obviously dont appreciate that 2.5 million people live in an apartment these days connecdted via FTTB.
          Hence FTTP is not available to them and nor is HFC.

          Except maybe for new builds

          • Twix on 17/07/2024 - 12:33
            +5

            @HeWhoKnows: 137,944 homes are using 1000/50 as of March 2024. About 75% of the fixed-line nbn can access Gigabit today and about 90% will be able to by December 2025. That's at least 7.7 million homes with FTTP and 2.5 million homes with HFC.

            nbn FTTB is connected to about 600k homes. Where did you get 2.5 million from?

            There are free and cheap ISP routers that will do Gigabit wired and around 500Mbps with Wi-Fi.

            $0 install for most homes. nbn charge $300 if it's a brand new property.

          • Haulien on 19/07/2024 - 10:02
            +1

            @HeWhoKnows: I don't have a care for them, no.

            If I were in a similar situation I'd be going with whatever speed that I can get.

            Humans are greedy. If 1gbit is available to me, I'm going for it. If I can save a buck in the process? That's the goal of OzBargain.

    • bensonjacob on 16/09/2024 - 15:27

      I applied for a connection with Buddy a week ago. There was an issue with mobile phone verification, so I chatted with their support team and it was forwarded to a local support team member. It appears that they do have local support available

  • mduncan2 on 15/07/2024 - 09:58
    +17

    I've never found the Aussie bb call centre that good in telling me whether the outage with my AussieBB nbn connection was caused by me, them or nbn. In fact, they don't even seem to have tools to identify if their customers are on their network or not.
    So I get no value from their call centre.
    So this buddy telco might be the better choice for me.

    • samfisher5986 on 15/07/2024 - 10:04
      +3

      AussieBB are useless for outages. Other internet providers would send texts and have less outages. AussieBB has more outages and by the time they tell me the outage is over.

      • twocsies on 15/07/2024 - 10:12
        +14

        Why don’t you get texts? You may have changed your preference because Aussie Broadband is extreme good about notifications regarding outages.

        • samfisher5986 on 15/07/2024 - 10:27
          +1

          You know what, my SMS perference is "9am-9pm" I imagine this is part of the issue, but then again email is 24/7 and I certainly didn't get an email for any of the outages until well after the issue.

          But other times they have sent me a text after the outage was resolved 30 minutes later.

          Overall my outages are on average higher then other providers as I churn every 6-12 months for special deals.

          And I'm on FTTP so any issues are going to be with the ISP.

          I'll also note that I run a 24/7 server so I know if there is an outage 24 hours a day, if you don't run a server then you likely don't know the real uptime of your AussieBB service.

      • forkus on 15/07/2024 - 10:20
        -2

        Considering the tools and information they provide, this is PEBKAC

      • BradH13 on 15/07/2024 - 14:26
        +1

        Been with them on the Stirling SA POI FTTP for 5 years and only have had one considerable outage that lasted hours and that was in 2021 according to my SMS records.

        If it goes out for maintenance (and it's not regular at all, and is communicated in advance via email), usually 10 mins or less and usually at 12am when most people are sleeping (although not me).

        Always notified by SMS within minutes of it detecting a problem, and also notified when resolved. 🤷

    • twocsies on 15/07/2024 - 10:05
      +1

      The AussieBB app seems to have all the tools we and customer service need. It lists if there’s a scheduled outage and has all those Service Tests, Faults and Outages. If Buddy provides all those then it would be better for me, since I am currently on the $129 plan (minus $20/month) for $109/month and have never contacted customer service.

    • Nillionaire on 15/07/2024 - 11:29
      -2

      At this point ISP call centres only exist for the boomer population that are unable to use websites and apps, not to provide anyone else with any value. And if an ISP doesn't have live chat, they likely don't have good support anyway.

    • Dyl on 16/07/2024 - 07:03
      +1

      The discord is tons better than the call centre. It's unofficial but has many AussieBB staff in it who are very happy to help. If it's something complex and you're not just after a human to guide you through resetting your router it's best.

      Have had two issues in the past (one with CG-NAT & VPN and one with Riot servers not being connectable), both times I had their senior network engineers in contact with relevant parties (ie Riot's network engineer) within minutes.

      https://discord.gg/j2McajBC

      They also sometimes use it for troubleshooting / to gauge the extent of outages.

  • bosanceros on 15/07/2024 - 10:01

    Wonder if the Buddy Telco app has the self help tools to troubleshoot connection like ABB does.

    • auug on 15/07/2024 - 10:07

      Looks like they do based on the screenshots on the website, looks very similar to the ABB portal. I would be surprised if they didn't include it.

  • auug on 15/07/2024 - 10:03
    +1

    Looks like they are having current deals also for the 100/20 and 1000/50 offering:
    - 100/20 @ $75/M for 6 months, then $85/M.
    - 1000/50 @ $89/M for 3 months, then $99/M.

  • toastyx on 15/07/2024 - 10:05
    +46

    FWIW, this is a CGNAT service with no option to opt out.

    • cloudie9 on 15/07/2024 - 10:07
      +4

      Thanks, that's what I want to ask too.

    • evasive on 15/07/2024 - 10:08
      +2

      Ew. What about thru livechat

    • drjamie on 15/07/2024 - 10:10
      +15

      And that's the deal breaker. Absolutely need a static IP

      • athk on 15/07/2024 - 10:27
        -3

        Why? Tailscale or Cloudflare tunnel will get you away from the pain of CGNAT

        • noisymime on 15/07/2024 - 10:32

          What if you want non-web services?

          • athk on 15/07/2024 - 10:49

            @noisymime: Tailscale is a VPN

            • noisymime on 15/07/2024 - 11:11
              +2

              @athk: Doesn't that require anyone using the service to have the client installed? What if you want to allow public access?

              I've never played with Tailscale so I might be off the mark, but I thought it was just a distributed VPN rather than something that allowed for port forwarding/tunneling for public access.

              • bazingaa on 15/07/2024 - 11:19
                +1

                @noisymime: Remember Hamachi back then (I used that to play LAN games with friends), TailScale is like that. It is a "virtual network" where we can build a network with different nodes, we can also select "exit nodes" within our virtual network which can be used to route internet traffic.

                I currently have a public IP with More but I use TailScale to access my devices like HA. I have double NAT before HA server anyway and TailScale addon is running inside HA VM. I don't feel like a good idea to open HA to public internet anyway. I have TailScale on phone as well, so if I set HA as an exit node, I can use home internet connection anywhere as a VPN.

                • LlamaLlamaLamp on 15/07/2024 - 11:41
                  +4

                  @bazingaa: Worth mentioning that Hamachi passed layer 2 traffic. Tailscale only passes layer 3

                  • bazingaa on 15/07/2024 - 11:46
                    +2

                    @LlamaLlamaLamp: thanks mate, didn't know that. Recently started to use TailScale as Hamachi unattended is not free anymore :) I also had Hamachi on RPI to access CCTV DVR back then lol

                • Agret on 15/07/2024 - 11:44

                  @bazingaa: What is HA? Why are you running double NAT?

                  • bazingaa on 15/07/2024 - 11:48

                    @Agret:

                    What is HA

                    https://www.home-assistant.io/

                    Why are you running double NAT

                    Not by choice, I use WiFI back hauling between NBN connection point in living room to my room.

                    • Celebraces on 15/07/2024 - 12:40
                      +1

                      @bazingaa: Sounds like you need a layer 2 bridge rather than another router

                      • bazingaa on 15/07/2024 - 13:28

                        @Celebraces: do you mean WDS for bridging over WIFI ? I read somewhere back then that WDS could be bit unstable with OpenWRT so made this ADHOC solution without buying anything new. Still works fine though.

              • SeaWolf au on 15/07/2024 - 12:25
                +2

                @noisymime: @noisymime Tailscale do offer a service call Funnel, that gives you a domain name and forwards an external port to one of the computers on the inside of your Tailscale network. It does have a bunch of limitations though that you'd need to be aware of, but if you wanted to run an externally facing service from inside CG-NAT, it might an option.
                https://tailscale.com/kb/1223/funnel

                • noisymime on 15/07/2024 - 12:40
                  +1

                  @SeaWolf au: Interesting! I've never dug into it too much as I just stuck with a static IP for $5/month. Seemed the easiest way to avoid a bunch of headaches.

        • Bruceflix on 15/07/2024 - 10:58
          +3

          I'd prefer not to rely on 3rd parties.

        • vodamerc on 15/07/2024 - 11:33
          +3

          It can still be near impossible to create direct connections via tailscale depending on the config of their cgnat

      • SerialExperience on 16/07/2024 - 00:46
        +1

        Look into making your services work with ipv6. They probably do already.

      • Twix on 19/09/2024 - 14:27

        Static IP for IPv4 can be added for an extra $10/month.

    • team teri on 15/07/2024 - 10:26
      +4

      Ouch! Thanks for the tip, and they are out for me.

      • sunyuanxin on 15/07/2024 - 11:56
        +1

        definitely out

    • Arsenal on 15/07/2024 - 10:31
      +16

      Ah, and there you go… the real catch of this service is revealed. I can live with Dynamic IP but CGNAT is a total no go for remote Plex.

      • CarbonTwelve on 15/07/2024 - 11:45
        +3

        Yep, same for me. Dynamic IP is easy enough to deal with by using a Dynamic DNS service, but CGNAT is a no go.

      • zorodluffy on 15/07/2024 - 13:24
        +1

        Yeah dam, that 50mpbs upload was looking good for remote plex too.

        Paying $85 for aussiebb 100/20 currently lol.

      • R3XNebular on 15/07/2024 - 22:10

        Would real debrid/torrentio still work or would it end up likely banning me?

      • SerialExperience on 16/07/2024 - 00:50
        +1

        Plex supports ipv6.

        • Arsenal on 16/07/2024 - 09:13
          +1

          It's been a little while since i dabbled with it, but "sort of supports ipv6" would be a more accurate description of Plex/various RSPs and my Unifi networking equipment. It might theoretically be possible to get working, but I spend enough time during the day dealing with networking issues without wanting to have to worry about it at home.

      • exa on 16/07/2024 - 13:06
        +1

        There are privately hosted Plex servers with TB of content accessible for as little as $8/month

    • FullM3tal on 15/07/2024 - 10:34
      +4

      Thanks, pretty much the only question I had before I was ready to switch over.
      With no option to opt out of CGNAT, this is a deal breaker for me.

    • bamtan on 15/07/2024 - 10:41
      +6

      Chatbot specifically states:

      We do use CG-NAT for our services, but currently, we are unable to opt-out or offer static IP options.
      We are exploring these options for the future, so be sure to check back with us.

      May as well go with Superloop for the same ongoing price, with CGNAT opt-out.

      • Bruceflix on 15/07/2024 - 11:00
        +4

        Except Superloop is substandard. When they first started they were excellent. Easily rivaling ABB but now they are just like every other low-grade RSP

        • samfisher5986 on 15/07/2024 - 11:19
          +6

          I was literally with Superloop two weeks ago before swapping over to ABB.

          There's literally no difference to uptime/ping/speeds. In previous years Superloop has had better uptime then my ABB connection.

        • ipiok on 15/07/2024 - 16:30

          I’ve always been able to max my connection with super loop so not sure what issues you’re referring to

          • Bruceflix on 15/07/2024 - 16:45
            +1

            @ipiok: Latency to game servers during peak periods was terrible. Unplayable.

            • fatal on 17/07/2024 - 00:51
              +1

              @Bruceflix: This is truly a YMMV situation. I'm on Superloop and get 1ms ping to CS2 even during peak.

              No different to when I was on AussieBB.

              • samfisher5986 on 18/07/2024 - 12:01

                @fatal: 1ms?

                That is technically impossible unless you are connecting to yourself.

    • stuartfaz on 15/07/2024 - 11:09

      deal breaker

    • yolow on 15/07/2024 - 11:30
      +5

      Just got off with customer service via chat, no options to disable CG-NAT.

      "Our services do use CG-NAT, at the moment we are unable opt-out or offer static IP options. We're looking into this for the future, so feel free to check in with us. Let me know if you have any other questions!"

      No deal for me!

    • ShadowStealer7 on 15/07/2024 - 11:35
      +1

      Dealbreaker for me, AussieBB's CGNAT was causing major issues with Nintendo Switch online play back when I was still with them, so I would assume it's similar here

    • SeaWolf au on 15/07/2024 - 12:18
      +4

      That's a deal breaker for me, I don't need a static IP, but I do need an IP address, even if it changes on a day-to-day basis.
      Having said that, I'll be keeping a close eye on this to see if they do start offering an option for an external IP and it's always good to see extra competition, hopefully it's popular and starts to put some more downward pressure on prices.

    • finger on 15/07/2024 - 13:00
      +1

      Ouch, shame really

    • tommypickles on 15/07/2024 - 13:05
      +2

      Can someone reasonably explain what if any impact this has to an average user.

      For example: I have home automation services like HomeKit (AppleTVs) , Hue, HomeBridge (running on QNAP) and I do want to control them remotely (eg 'turn the lights off' while outside home).

      Is this going to stop that from working?

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