This deal is back again, 12 months from the last one. You know the deal.
Earn up to 120,000 Qantas Points when you join by 28 May
Get combined Hospital and Extras cover from $29.30 per week
Enjoy 60-75% back on Extras (up to your annual limit)
Earn 1 Qantas Point per $1 spent on your premium.
Points will be awarded based on your level of cover after 60 days. Offer not available if you’ve recently held health insurance issued by nib.
5000 points for referrer and referee on select products. Details
150 Points for the referrer (up to 20 times) and referee for signing up to the app.
@gembel: What's the rush? As mentioned, can take up to 14 days. If everyone starts calling up, they will soon realise what people are doing and loophole will be closed.
@runamuck: to avoid paying another week of top hospital and extra premium. which makes this deal worth less.
@76F: thanks for the update. so looks like they dont give points on weekends but on the next business day. good to know!
did you get your points? if so, when did you get it?
Final Feedback:
•Joined on April 8th for Bronze Extra (Family)only $16p/week
•On Day 57 I called them to upgrade to Hospital and Extra Top. $190 p/week
Points didn't arrive on that week I upgraded so I decided to keep the next week just in case. Called them and asked about my points. The excuse was my QFF was not linked. I believed I did when I first joined. Btw, after the call I said I was very disappointed blablabla…at the same day my point landed. 120k QFF.
• Called on the following day to cancel and said very honestly I just joined for the points so do waste my time trying to retain me.
•Spent around $500 for 120k QFF.
It's really worth while in my opinion.
Next time I will call before hand just to double check my linked QFF account to the Health Insurance membership.
The Qantas app will tell you if it’s connected. I’m getting the points from every weekly payment.
Ah. I used the referral code when joined so I got an extra 5k plus 462pts which I believe is the total amount I spent for the whole process.
Total points 125.462pts for $462 spent.
you should get the $190 as a refund, due to 30day cooling off period, as long as you didn't make a claim
Really, I didn't know that. OMG ! If so, it makes the deal more appealing for next time.
Could I cancel from gold hospital and top extras when I receive the points since the 30 day cooling period starts at the time I changed to this cover on day 55?
Or do I need to downgrade to basic extras only for the cooling period to be valid.
my calculations I produced 1000 QFF points per $2.70. the real value of the QFF 1k points is around $10.
Signed up on 18 April
Change cover to the max on the 57th day.
Got credited on 60th day, but only 10k points. :(
Rang them and now they're saying one of the case manager will contact me.
Any advice to push to get the 120k pts? Cheers
I wonder if they already fixed the loophole? hopefully not..
Did you make sure to add hospital max as well and not just change the extras to max?
Did you get your points?
Damn, why only 10k points? I hope that it still works… did they give you the points?
they ended up adding an extra 111k a few days after! cheers
Still waiting for the phone call from the "manager". Tried to ring them earlier this arvo but then they said they'd contact me on Monday. Oh well you lose some you win some I guess
Submit a complaint to the PHIO.
Day 56 today. Changed cover to gold top hospital and top extras.
Fingers crossed I get the 120k points by Friday.
Watching this space. I'm nearly there too!
When you upgraded your tops/hospital, did you get an email confirmation the upgraded policy?
I just upgraded my policy to top extras/hospitals but no confirmation email at all.
The first time I called, I waited few hours and didn't get anything.
Called back, they checked that the upgrade was not processed yet, and the person manually processed the upgrade.
Soon after that received the updated policy email.
Try calling back to confirm the upgrade has been done.
Day 60. Points still haven't arrived yet.
Those who received points on day 60, what time of the day did it come?
People are reporting 62 days for points arrival
Day 61 still nothing
Fingers crossed i get it tomorrow or Monday
Day 62, Sunday. Points still haven't landed yet.
@Treetime: No not yet. Live chat was hopeless. They said my 60th day was yesterday not 28th. And to wait 14 days.
Hopefully comes today
@Treetime: Called support. Confirmed i should be getting the 120k points. They need to check why i haven't received it yet. Waiting for a callback.
@Treetime: They called me back, the reason i haven't received it yet is the payment after i upgraded the policy on 24th will only be billed tomorrow. So after payment confirmed the points will be allocated they said. So hopefully by next few days for me.
@gembel: My next payment is tomorrow. So fingers crossed for me Do you intend to drop down your coverage now and wait for the points, or keep it up at the max until credited?
@Treetime: I'll wait until i receive the points before dropping down the policy. Dont wanna take risks!
@gembel: Id also like to know what your app showed from day 60 to payment date/points allocation.
I’m in the same boat, changed policy on day 56. App didn’t update to new policy but I received an email confirming policy change as well as called to check.
They haven’t taken out payment since my upgrade, but I imagine it will be on day 64.
@johnkkim: My wellbeing app showed gold top hospital and top extras. I made sure they confirmed the policy upgrade was done.
@gembel: Oh, so it immediately changed on the App once you got the confirmation email?
Did you receive your points (today) the same day you’ve been receiving your other Qantas Health points for your basic policy?
I.e you were credited a few points every Tuesday since you’ve first held the policy?
To those waiting for the drop.
24 April signed up for basic hospital and extras.
19 June upgrade to top hospital and extras.
Called on 21 to check bonus points. Confirmed to be 120k amd to wait until 24 June to call back.
26 June -120k dropped.
When you upgraded your tops/hospital, did you get an email confirmation the upgraded policy?
I just upgraded my policy to top extras/hospitals but no confirmation email at all.
Nope. The app has the new cover updated after about half day or so. Check tomorrow.
Success!
Signed up to base extras cover on 25 April
Upgraded to top extras on 19 June and added top hospital cover via call
Got points today -120k
When you upgraded your tops/hospital, did you get an email confirmation the upgraded policy?
I just upgraded my policy to top extras/hospitals but no confirmation email at all.
Nope they didn’t send any confirmation emails. I did check my account right after the call to confirm that hospital cover was added though.
Signed on today for the 112K (60day) Offer
Fingers crossed haha. Will check in at ~62days :)
Where is this offer? I only see the 140k for 6 months. Be careful.
T&Cs in the link
Qantas Points and waived waits offer is valid for customers who purchase a Qantas Health Insurance policy between 29 May 2024 and 11:59pm AEST 2 July 2024. Qantas Points: Qantas Frequent Flyer members who purchase a Qantas Health Insurance policy will earn up to 140,000 sign on Qantas Points over 6 months. Qantas Points will be awarded to the primary policyholder in two stages and will be based on the level of cover held at that time: (1) up to 112,000 Qantas Points after the policy has been held for 60 continuous days, (2) up to 28,000 additional Qantas Points after the policy has been held for 180 days. During this time 140,000 is the maximum number of sign on Qantas Points that can be earned upon purchase of combined Gold Top Hospital and Top Extras Cover for Couples, Single Parents and Families.
arh yes sorry, my bad
Not sure what happened here:
2/05: joined basic extras couple @ $16/wk
29/06 (day 58): upgraded to gold hospital and top extras @ $159/wk
1/07 (day 60): received only 10k pts.
I received an updated policy PDF which shows that I am indeed on gold hospital and top extras as of 29/06 but my qantas wellbeing app still shows as basic extras couple.
What would be the best way to address this? Call, email, live chat…?
I believe someone else had a similar issues above, I think giving them a ring and explaining the problem is the best idea
I just upgraded yesterday and I have similar concern. I can see top cover in insurance portal but the Wellbeing App still shows Basic cover.
Let us know how you go following your chat with them.
I’m giving them a call in the next hour. Will let you guys know how it goes.
You won't get the bonus points unless you have been charged for the upgrade. If your payment is pending, you have to wait for it.
@runamuck: That might not always be the case. A friend of mine was charged a pending payment on the 1/07 but was awarded the 120k points on 28/06.
@Rifty6210: Update: the lady over the phone claimed that it might have been a system error. She told me that I was definitely eligible and that 150k pts will be credited to my account within 24-48hrs. Not sure if her figure is wrong but we shall see. Nice and quick convo which was over in 8 mins.
@Rifty6210: Update: I got another call from the wellbeing team. They have decided not to send the points because I was not charged the gold hospital premium by day 60. They also mentioned that my friend who received the points before the payment will have their points redacted if found. I don’t understand how people who changed the cover on day 58 were able to receive the points given that the payment is taken out a few days beyond day 60.
@Rifty6210: That's really strange case. My wellbeing App was updated overnight to show Top Extra and Gold Cover so I am hoping that the points will come through without issue.
You should escalate it. Good luck!
@Ash-Say: I tried calling them again and the lady was very adamant that I was not eligible. I asked her to advise me in writing. Here it is:
“As per our discussion over the phone regarding your sign on points here is some information regarding your points eligibility.
After reviewing your concerns about the sign on points we can confirm that you are not eligible for a higher number of sign on points. We can see that you did complete a cover change and increase your level of cover, however a premium was not paid on the higher level.
It was then terminated and your previous direct debit from the 27/06/2024 was refunded making your date paid to 27/06/2024. Making your policy not active and financial on the 60th day as per the campaigns T&C's for eligibly.
Our points system has however credited 10,200 points on the 30/06/2024 based on your original level of cover held when it should not have. As a good will we are happy for you to keep these points.
Please let me know if there is anything further we can assist with.”
I feel like they messed up on their end for not updating my policy and trying to shift the blame onto me…
@Rifty6210: Why was the direct debit refunded? If it's refunded means your policy is no longer active hence why you are not eligible.
@runamuck: I am not sure. On 2/07, I asked for my policy to be cancelled effective immediately. I also expect that they charge me gold hospital and top extra from 28/06 until 2/07. I’m not sure why they want to refund from the 27/06 because this implies that I was not covered between 28/06 to 2/07.
@Rifty6210: If you have the policy on weekly payment, your last payment date was 27/6. You changed the cover on 29/6. So, Qantas will charge increased premium on 4/7. You need to wait until 4/7 (next payment). But, you asked them to cancel. Qantas refunded it from 27/6. So, I think it's your mistake. But I also don't understand why Qantas didn't refund from 2/7 (pro-rata).
@mjkwon74: Oh okay, but if I’m refunded from 27/06, does it mean that I was uncovered between 28/06 to 2/07? It doesn’t make sense since the policy PDF states that I was on gold hospital and top extras “correct as at 29/06”. As @shap08 mentioned, date of payment shouldn’t matter.
Either way, I’m going to escalate it and keep you guys updated so that we all know for future runs :)
@Rifty6210: Qantas told you that you didn't pay the increased premium (gold and top extra). This premium would be charged from 4/7. Read other comments above. Some people had similar experinces. Once they paid the increased premium, they got 120k points.
@mjkwon74: Update: the wellbeing team just called me and asked me if I had requested the refund to be backdated to 27/06. I said no I wanted it cancelled on 2/07. She then apologised and said that someone had set my end date of coverage to 27/06. She reinstated my policy, manually transferred 110k pts to my account which I can see now then cancelled the policy. Finally, she mentioned that I will be charged approx $115 for the period I was on gold hospital and top extras between 28/06 - 2/07 on 4/07 which totals approx $262. Nice!
It seems like it was operator negligence on their end. She confirmed that the payment date is not relevant for the points to come through.
@Rifty6210: You finally got 120k? That's good. The payment date is not relevant. But, you must pay inscreased premium for gold and top extra. so you need to wait until the next payment date like other people. But, someone cancelled incorrectly. Anyway, you finally got it.
Are you downgrading and then cancelling after receiving points? How much refund are you getting?
I didn't downgrade. Received $141 refund.
Day 58 today. Just changed from basic extras single to gold and top extras couple. Hope my points drop on Weds!
Got the points on 62th day which is great!
Any harm in cancelling straightaway or better to downgrade first ? If cancel, try to do it from the day i upgraded so i dont have to pay any additional amount or does it even matter consideirng the cooling off period ?
If you cancel from the day you upgraded, your points may be redacted. Qantas said no paid for gold premium and no points. On day 60, you must have active policy with gold and top extra. so, if you cancel backdated from day of upgrade, you will lost eligibility.
Interestingly i got the points on 62th day, downgraded to basic hosipital and extras via online on 64th day and on 65th day was the scheduled payment date (first one since upgrading to Gold hospital and extras) however got rejected because my credit card on record had expired.
Called up Qantas health to cancel and was told that the outstanding payment if i was to cancel on the curent date would be $29.50.
Any suggestions on what to do ?
Pay up?
@runamuck: Pay up $29.50 which i am happy to but it would mean i wouldnt have paid any on gold hospital and extras coverage ? My understanding was it in order to be eligible and for max points not to be redacted, a payment with top cover is required?
I think outstanding payment $29.50 seems the rate for between Day 65 (scheduled payment date) and cancelled date. Also ,Qantas will re-attempt to charge missed premium. If they fail, they may redact your points as you didn't pay the premium for gold and top extra. To avoid any risk, contact Qantas to check missed premium.
Day 60. And my 120k (plus 5k referral) landed right on time!
Any reason i can’t cancel today?
That’s good news. How did you use the referral code? Previously when I tried couldn’t use it online. Did you call up to join?
I don’t actually remember - pretty sure i just got a random code from here and typed it in - definitely didn’t call up to join initially. I only signed up as singles basic extras then changed to couple, moved to top extras and added top gold on Monday. -Planning to cancel today (payment has come off my card) so hoping for a decent pro rata refund!
Cancelled today. Interesting that he gave me the option to backdate the cancellation date as I said I’d moved to another provider and he didn’t want me to pay for 2 policies concurrently. I said no because that would take me back to before day 60 and I worried they might claw back the points.
With the pro rata refund looks like I’m down for $233 cost for 125k points. Happy with that 😎
Ok signed up 15/5. Updated policy today (56th day) to highest cover. Let's see what happens in a couple of days.
And then 120k points were awarded on 13/7.
Good. I upgraded today (57th). I hope I can get 120K on 18 July.
Just got clearance certificate :
08/07/2024 10/07/2024 Qantas Gold Top Hospital ($750 excess), Qantas Top Extras Couple Hospital, Ancillary
11/05/2024 07/07/2024 Qantas Basic Extras Single Ancillary
Think I played this one perfectly! Bang on 60 days, and only 3 days at Couples Gold and Top - the rest Basic Single
Does anyone know if this could be churned in your partner's name and QFF# within the 12 months period when this partner was insured on YOUR policy and YOU got points for your QFF#. But now the policy will be in your partner's name, and you will be insured by it?
No - but would love to know if can have another crack at it with names switched around!
Yep, can see it in the app, and been receiving weekly points from premium payments.