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Virgin Mobile, 20% bonus credit for online recharges (limit: $300 bonus credit)

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Virgin Mobile, 20% bonus credit for online recharges (limit: $300 bonus credit)
Go to Deal
SomeGuyOnOzB on 30/11/2008 - 18:21 virginmobile.com.au (302 clicks)

SMS 'Rewards' to 193 000 (free for Virgin mobile to SMS) to register. Then get 20% bonus credit every time you recharge your Virgin Mobile number online. In January you'll be told what to do to redeem the credit.

This is going to be useful for those who have to recharge their existing Virgin prepaid mobiles. Others who don't need to stick to the same number for making calls, may prefer to use these

"
Christmas is a time of giving cool stuff to the people who deserve it. We think you're a brilliant customer, so during November and December we've decided to get in to the spirit of the season and give you something useful. It's our way of saying thanks!

Getting rewarded is simple: We'll give you 20% bonus credit from any online recharge and 10% bonus credit from a recharge at any participating outlet.

  1. Grab your phone and SMS 'Rewards' to 193 000. It's free to send.
  2. You'll get a confirmation SMS letting you know you're on the rewards program.
  3. Recharge as normal between 6 November and 31 December 2008 and start earning those bonus credits! 20% of the value of every online recharge and 10% of any other recharge.
  4. In January 2009 we'll let you know how to redeem your bonus credit, which will be applied to your account before the end of the month. How good is that!?

$300 maximum bonus credit per customer.

Get 20% bonus credit when you recharge through our online store."

Mobile Recharge Virgin Mobile

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closed Comments

  • agoodtip on 02/12/2008 - 12:09

    I expected to immediately see a 20% credit on my recharge because I forgot to read point 4 :(

    I wonder what they mean by: "… we’ll let you know how to redeem your bonus credit"?

    Oh well, I needed to top up anyway …

  • SomeGuyOnOzB on 02/12/2008 - 12:46

    I suspect that means their tech guys are building a web page and engine so you can add the credit to your phone (or maybe even spend it).

    Meanwhile they might set up a manual procedure to allow people to ring over the phone to get the credit processed.

    Then they need some back checking procedures etc to ensure they aren't giving out the bonuses multiple times or to people who aren't entitled :)

    … so … I'm guessing they'll let people know later … after they've worked it out themselves :P

  • agoodtip on 16/02/2009 - 19:22

    update: still haven't got my "credit" and it's now Feb. 2009.
    Also, next to impossible contacting customer support on the phone!

    virginmobile are hopeless.

    further update: finally got thru to a very nice fellow in the Philippines.
    No cheap Indian call-centres for virgin!
    They will contact me in 24hrs.

    Makes you wonder what's happening to all the other schmucks that signed up for their "20% credit".

  • SomeGuyOnOzB on 17/02/2009 - 15:27

    :(

    I used to get good service from Virgin, but this past few months, the service has gone to crap :( :( :(

    I've still managed to get them to fix things for me, but only after hours on the phone, explaining and re-explaining the problem. Then when they finally gave me a satisfactory fix (in this case, free credit of the right type for my call type) they still wanted to insist that the problem that had occurred could not occur!!!!

    sigh hoping they fix up the service :( :( :(

    • agoodtip on 19/02/2009 - 12:00

      yet another update: even though I was promised a return call within 24 hours, nobody from virginmobile has rung. I'm now pretty much resigned to the fact that there will be no "20% credit".

  • agoodtip on 27/02/2009 - 12:51

    My saga continues:

    Latest email from virgin:

    "Thanks for your email.

    I have looked through the notes on your account and I can see that we need you to confirm that you had sent a message to the promotions number 193000 before you recharged, if so can you please us with the approximate date that you had sent this message so that we can investigate further. If a text was not sent to this number you would not be eligible for the promotional credit."

    I wonder how much staff time has already been spent on "investigations" when all I want is my 20 bucks of credit.

  • agoodtip on 10/03/2009 - 12:25

    still no credit even after I received this on Feb. 27:

    "Thanks for your email to let me know.

    I have now sent a request to our billing department to credit your account, please be aware that there can be a 10 business day turnaround time.

    If you have any further questions, please feel free to contact us again.

    Regards,
    Peter

    Virgin Mobile Customer Service Team"

    I'll wait 'til the 10th business day before emailing them again.

    And to think this all started 100 days ago!

  • SomeGuyOnOzB on 10/03/2009 - 12:44

    You might want to visit the consumer affairs website for your state and leave a general enquiry describing the situation and leaving your contact details.

    They might be able to help you or point you to the right group to sort things out or at least lodge a complaint.

  • agoodtip on 10/03/2009 - 21:37

    Ok … so now all I'm getting is bot responses to my emails :(

    Here is what I wrote:
    "You gave me a strange reply to my last query so let me state this again …
    I am awaiting my 20% Xmas credit bonus which has been promised to me (see below)"

    and got this back (twice):

    Response:

    Title: Pre-Paid Recharge Options
    Link: http://virginmobile.custhelp.com/app/answers/detail/a_id/83

    Title: Rejected Pre-Paid Credit Card Payments
    Link: http://virginmobile.custhelp.com/app/answers/detail/a_id/79

    Title: Direct Debit Form Download
    Link: http://virginmobile.custhelp.com/app/answers/detail/a_id/110…

    I'm out of ideas. They've worn me down.

  • agoodtip on 11/03/2009 - 21:28

    And on the 102nd day …

    "Thanks for your email.

    Our billing team did not find the text to 193000 had been sent to be eligible for the promotion. However I have put a one time only goodwill credit of $20 onto your account.
    Have a nice day!"

  • SomeGuyOnOzB on 11/03/2009 - 21:55

    Seriously? Can you see the $20 on your account if you log in?

    Ah dear … I remember the good old days (it was Virgin owned at the time, not sure if that makes a difference) … if I rang with a complaint, I got friendly, understanding service and would be compensated immediately … these days (since I posted this deal) I have to explain it to them again, and again, and again … after 3 people, about 2-3 hours and finally agreeing to compensate me correctly for something, their person still decided to reiterate they weren't at fault! … sigh

    It's better than no compensation but it's definitely not like the good old days of Virgin :P

    • agoodtip on 12/03/2009 - 18:08

      Yes. I've logged in and have seen the $20 credit.

  • SomeGuyOnOzB on 13/03/2009 - 11:04

    :) :) :)

    Glad that at least, they finally gave you the credit

    I'm now loathe to put their deals up on the website … on second thoughts, I still will, just that I'll warn people about what's been going on :S

    Hopefully someone there will realize the poor service that's going on and fix it, 'cos I know people who've left them 'cos of it :S

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