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ADSL 2+ 500GB Home Bundle with Local/National/Calls to AU Mobiles Included - $59.95 Per Month

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ADSL 2+ 500GB Home Bundle with Local/National/Calls to AU Mobiles Included - $59.95 Per Month
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Store Repacecommunications on 25/09/2012 - 16:29 acecommunications.com.au (4152 clicks)
ULTLAUNCH

Pre-launch offer of our new Ultimate ADSL 2+ Home Bundle. Package includes:

  • ADSL 2+ 500GB Data (Uploads and Downloads counted)
  • Home Landline Rental
  • All local, national and calls to Australian mobiles included (excludes satellite phones)
  • All other calls such as 13/1300, 1900, Directory Assistance, International calls etc. charged at normal rates (see http://www.acecommunications.com.au/residential/home-landlin…)
  • $0 Connection Fee (includes option of line being connected at no cost if a line has been active at the premises previously)
  • 12 Month Contract

** This bundle is only for Residential/Home Customers **

Pre-launch price of $59.95 per month for the first 12 months and $69.95 per month afterwards (normal public price will be $79.95 per month from 1 October).

Use the coupon code ULTLAUNCH for the discounted price and for the reduction in contract from 24 to 12 months. The coupon code will also make you eligible for a $65 relocation fee if you need to relocate during the contract.

To check if you are eligible for this bundle in your area you can visit http://www.acecommunications.com.au/service-availability-che…. If the web site says you are eligible for the Extreme Bundle you are eligible to apply for this Ultimate Home Bundle. If you do not have a phone number currently to check service eligibility please email [email protected] with your street address.

To apply visit https://www.acecommunications.com.au/ultimate-adsl-2-home-bu… and use the coupon code ULTLAUNCH. Note the pricing won't change by using the coupon code on the online form but we will send you an email after your application to confirm the discounted rate/reduced contract.

If you have any questions please email [email protected]. Please note this offer is only available for new Ace services.

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closed Comments

  • ktks on 27/09/2012 - 09:17

    Erm….does Optus have an active DSL connection with another provider?? Can I churn if I'm already with Optus?

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 09:18

      If you currently have an Optus ADSL service you should be able to transfer to this. If you want us to double check you can email [email protected] your address/phone and we can confirm you are eligible.

  • zfa on 27/09/2012 - 09:36

    What if there's no availability on the online checker but I'm already supplied by an Optus reseller so a churn? Would you be able to accommodate me?

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 09:39

      Should be able to, it is saying no availability probably because of no ports so if you already have a port we can just churn it. If you want me to double check just PM number/address.

  • montorola on 27/09/2012 - 14:12
    +1

    Better not screw up ace, else you guys will be known as disgr-ace communications :P

    • ktks on 27/09/2012 - 14:32

      Yeah….I just threw away my 5 years (loyalty bonus) with Optus to you. If I get consistent speed to what I have already been getting (since they are both Optus), the extra 350gb will be well worth it (was on the 150gb plan).

  • rmamila on 27/09/2012 - 15:30

    I have a question for the rep.. At the moment I am on TPG ADSL2+ internet with a Telstra Telephone line. I live within 1 km from Telstra exchange and I am getting really fast and reliable internet for past 4 years.
    If I move across to this plan which is on Optus, would it still be connecting through the same exchange and can I expect the same speed and reliability?

    I too have a worry over not having free calls for 1300. At least hope it's only charged for the connection so that we don't pay for the time we listen to the music and announcements on those typical 1300 numbers.

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 15:40

      If the service qualification tool says you can receive it you will be connecting back through the same physical exchange (just different equipment in the exchange possibly). You would also then expect approximately the same sync speed for ADSL 2+.

      The 1300 rate is just a flat call rate (33c) so you don't pay per minute or anything like that.

      • rmamila on 27/09/2012 - 16:07

        Unfortunately your tool tells me that I can not have any of the bundles. Only mobile broadband and VOIP available for me. I live relatively close to Melbourne city and close to a very busy exchange. Hope the problem is with the available connections at the exchange.

        • Store Repacecommunications @ Ace Communications on 27/09/2012 - 17:14

          If you haven't already please email [email protected] your phone number and/or address and we'll check it out and advise.

  • adamg03 on 27/09/2012 - 15:34

    So rep I presume the email after signing up was referring to how in 1-2 days we will hear back about the refund notice and change to a 12 month contract?

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 15:37

      Yup there will be a separate special email sent to all those who signed up on this offer that the price has been lowered to $59.95 for the first 12 months and 12 month contract.

      • gooey on 27/09/2012 - 16:34

        Hi there, I signed up earlier in the day, no confirmation email. Is that normal? when do we get some type of confirmation? thanks

        • Store Repacecommunications @ Ace Communications on 27/09/2012 - 16:37

          Confirmation for orders will be sent out within 1-2 days, all customers who had signed up as of approx. midnight last night should have confirmation. If you signed up earlier today you should receive something today or tomorrow.

        • gooey on 27/09/2012 - 16:39

          thanks a lot!

        • adamg03 on 27/09/2012 - 19:16

          Thanks! Signed up around 9/10pm WST and received my confirmation email almost instantly. Just awaiting the next one. Thanks for the quick reply

  • jo2055 on 27/09/2012 - 17:02

    hi,
    quick question - I am with TPG,contract expired,but needed to give them 30 day notice.
    If I provide notice today it will be 27 October. And usually equopment removed approx
    before expiry day by Telstra. I am eligable for Extreme plan.
    Any suggestion how to do it ?
    PS Probably all TPG customers in the same shoes..

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 17:05

      Sometimes having a pending cancellation order can cause us problems transferring but we can address that when we come to it with your transfer if that comes up. Probably best bet is to lodge order with us, once we confirm order (and it is underway) lodge the cancellation request with TPG. Also advise them once you cancel what you are doing etc.

      You can probably do it whichever way works for you best but main thing we'd want to make sure is that the transfer to us goes through before TPG cancel the service to avoid any substantial downtime.

  • jo2055 on 27/09/2012 - 17:08

    So it is basically churn ?

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 17:12

      Basically yes, but depending on what network TPG is connecting you through will depend on how the transfer is done but you can look at it as a churn (compared to a disconnect/new connection)

  • jo2055 on 27/09/2012 - 17:12

    Forgot to ask another thing - what about international calls on Extreme ?
    Could not find info..

  • deniswt on 27/09/2012 - 20:04

    How much would i be up for if i transferred from my current TPG $49.95 100GB plan if i have 4 months of a 6 month contract to go? would it be worthwhile people? please help a brother out.

    • leen92 on 28/09/2012 - 02:57

      you might need to contact tpg, to find out how much it'll cost ya…i know in my case i'll be saving a lot more per month than what my cancellation fee will be so there's no question really.

  • Luc on 27/09/2012 - 20:12

    Filled out form on website, been told a customer sales person shall contact me…well we can but wait and see how it pans out.
    Wonder if Optus will put up a fight for a decade+ business customer…yep your probably right, they wont give a bugger.

    • Luc on 27/09/2012 - 20:26

      Bummer.
      Yet again the point is driven home that if your not in a capitol city in Australia, then your part of the forgotten community.
      Ace has informed me that unfortunately their service is unavailable in my area and that they regret this but if I wait around for a month or so there might be some news in the wind and their sales team will keep me informed…

      We do have fresh air and no traffic jams so that's something I guess.

      • Store Repacecommunications @ Ace Communications on 27/09/2012 - 20:29

        Sorry Luc, wish we could offer it everywhere. We'll do the best offer we can for those that couldn't get this offer and email it out during October.

        And from my trips into the country the fresh air and no traffic jams is definitely something :)

  • jo2055 on 27/09/2012 - 21:01

    So I completed form ( with code ) and advised ACE, that I gave 30 days notice to TPG.
    Waiting for the next step…

  • LeifAlbor on 27/09/2012 - 21:21

    Rep - I'm on the Riverside TAS exchange, which unfortunately doesn't seem to be covered by the extreme plan - but was just wondering; can you clarify a little better what's included with the platinum bundles? Unfortunately the website seems to be a bit ambiguous about the various inclusions and charges…

    • Store Repacecommunications @ Ace Communications on 27/09/2012 - 21:25

      Not sure if you have emailed us yet but we are going to have a bundle offer similar to this one in October for those that couldn't get this one. It will be a little bit more expensive but will give you the included calls etc.

      Best bet would be to wait for this one if you want this sort of package, if you can email [email protected] we'll add you to the list (just mention this correspondence).

      • LeifAlbor on 27/09/2012 - 21:35

        Nah haven't emailed yet - but definitely will do now! Thanks for the fast response.

  • lepenseur on 28/09/2012 - 04:08

    To Rep and FYI those people who have received the answer that this is unavailable in metropolitan areas …

    We are on a similar Optus infrastructure plan and have just verified using your lookup tool. It tells us "ADSL2+ not available in your area" … but we already have Optus-based ADSL2+.

    Something is not right.

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 07:31

      It could be because the online tool checks if there are ports available, if there are no ports available it will give that error. However if you are already on Optus for ADSL we should be able to transfer you because you will just keep that port.

      If you or anyone else believes you should be able to get it and that the tool is giving an incorrect result please just email [email protected] your phone/address and advise the situation and we'll check it out for you manually.

  • Flying Ace on 28/09/2012 - 08:22

    I can't get past your image verification page. Man I hate those things! I've entered the word exactly as it is in the little box but it keeps saying it's wrong. SO FRUSTRATING!

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 08:39

      Sorry I know they can be a pain, are you doing the form off a phone or anything like that? If so maybe try it on a computer in case the phone browser is causing issues with it. Private message me on here if you still keep having problems.

  • jo2055 on 28/09/2012 - 08:41

    I still did not get email. Should I wait or contact ACE ?

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 08:44

      Do you mean in regards to your application confirmation? Was it submitted last night?

  • jo2055 on 28/09/2012 - 08:44

    Yes

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 08:47

      The confirmation email (along with some other emails) you will receive within 1-2 days of lodging the order so you will most likely get an email today or worst case on Monday. If you haven't received it by 9am Tuesday morning definitely contact us.

  • jumpyj on 28/09/2012 - 08:53

    Static IP would be nice for this plan.

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 09:07

      It is an option but an additional cost of $4.95 per month.

  • cma on 28/09/2012 - 10:14

    What kinds of payment options are available for this plan? Thinking to signing up for my parents but they do not have access to credit card, and would not be too impressed for being slugged with a $2.20 payment processing fee in Aus Post either.

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 10:18

      Sorry with this offer it is just direct debit from a credit card.

  • mrshorty on 28/09/2012 - 10:16

    Any chance of throwing the modem in for free if we go onto a 24 month contract?

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 10:18

      Sorry we can't offer a modem for free even if you went on a 24 month contract.

  • leon on 28/09/2012 - 10:48

    Rep, can you please confirm that there are no additional charges for direct debit from credit cards?

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 10:52

      Confirming no additional charges for paying by credit card.

  • A-boy on 28/09/2012 - 12:07

    Rep, Just sign for new contract, had some problem during sign up, rang your number, it was really quick reply but when i was signing your contract it was saying original price and 24 months contract, informed to rep on phone about this accepting contract. he said that is ok, its just showing 24 months contract but u put the code so you are eligible for 12 months contract and pre-launch price.

    so legally i have accepted 24 months contract and your original price. if something happen in future, your will show my contract which is 24 months with original price… isn't it ?????

    just a bit worryyyyyyyyyyyyyyyyyyyyyyyyyy
    thanks,

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 12:11

      You can use this web site plus http://www.acecommunications.com.au/ultimate-bundle-pre-laun… as proof of the offer (feel free to save/print off and record).

      Also we will be sending everyone who applied an email confirming they have signed up for the discounted offer and on a 12 month contract.

      • A-boy on 30/09/2012 - 22:01

        Hi, it's two and half days I applied but still waiting for your confirmation email. Haven't had any email from ace .

        • Store Repacecommunications @ Ace Communications on 30/09/2012 - 22:05

          Everyone who applied up until Friday morning has been sent the confirmation email, if you signed up before Friday morning and haven't received an email please either message me on here or email [email protected] to advise.

          Those who signed up Friday morning onwards (and over the weekend) will get their confirmation emails tomorrow.

        • A-boy on 30/09/2012 - 23:18

          I just sent u an email, thanks

  • Dune on 28/09/2012 - 14:07

    Can you tell me the speed of your Internet service? All I can find on your web site is that it is ADSL 2+. do you have an actual download/upload speed limit? (I am not talking about the 72 K speed after you have reached your limit.) Thanks

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 14:35

      We only specify ADSL 2+ as the ADSL 2+ speed is dependant upon a number of factors such as the distance you are from the exchange, cable quality, modem you are using etc. so we don't have anyway to accurately tell you what speed you will get. This is the same with all providers.

  • ShootingStar3388 on 28/09/2012 - 15:25

    Thanks OP!

    An excellent deal, as I've just come off Optus contract on a similar plan.

    Just joined up and so far so good - very good customer service!

  • benjiross on 28/09/2012 - 22:08
    • I wish to connect the Ultimate ADSL 2+ Home Bundle to:
      My existing PSTN/Landline service
      A new PSTN/Landline service

    Novice question here: Which is my option. I have an active Optus homephone and broadband

    • benjiross on 28/09/2012 - 22:20

      Have a funny problem with the word code before the submit - it just doesn't accept it!!
      So haven't submitted the form - using a Mac and Safari.

      • Store Repacecommunications @ Ace Communications on 28/09/2012 - 22:24

        Can you try with Chrome on the MAC? Sorry I know it is a pain but one other customer had a problem and they tried a different browser and it worked. We'll do some testing on browsers on that 'word code' next week because it should work on all browsers.

    • Store Repacecommunications @ Ace Communications on 28/09/2012 - 22:23

      My existing PSTN/Landline service is the option to select based on what you have.

      • benjiross on 28/09/2012 - 22:33

        Thanks for the reply. Worked with Chrome.
        Two problems with Safari:
        1. The word code
        2. The options for the above question on PSTN come out the other way!

        I'll wait for the email.
        When will the service be activated?

  • mirheeob on 30/09/2012 - 08:16

    I signed up about 2 days ago and after doing that the website just showed me that "Thank you for your information. Your information has been received by our staff and will be reviewed shortly. Thank you for your time." without any further information like tracking number or customer ID. So I am wondering if my application is accepted correctly to get the promotion discount. Even worse, the server underwent serious problems saying "gateway timeout" so my application might not be processed correctly.

    So, today, I did the whole process again but it still showed me "Thank you for your information…" message only without any useful information. "acecommunications", would you please check this for me? I've sent a private message to you. Thanks.

    • Store Repacecommunications @ Ace Communications on 30/09/2012 - 10:07

      I'll check out your private message now but it sounds like it has been received fine based on what you said. From when you lodged the order you will receive further correspondence within 1-2 business days so if it was lodged on Friday you will expect to receive something most likely tomorrow (Monday).

  • helllo on 30/09/2012 - 19:13

    Unfortunately unavailable in my area also. Look forward to what you will have to offer us next month. This is an awesome deal for those that are eligible!

  • rmamila on 01/10/2012 - 09:33

    So sorry :( By the time I checked the possibility of getting out of TPG contract and disconnecting Telstra connection, the deal is over which means I can not get this any more. :(

    • Store Repacecommunications @ Ace Communications on 01/10/2012 - 09:35

      If you can get your deal in today we'll still honour it for you. We will still be processing all of the orders so if you get it in quickly we won't notice the date you lodged it :)

      • rmamila on 01/10/2012 - 09:44

        Ok. Doing it now. Thanks.

      • rmamila on 01/10/2012 - 09:46

        How long would be the connectivity outage? At the moment I am with Telstra + TPG - ADSL2+. Your customer support confirmed me that I can get this deal with ADSL2+ but my phone number will be changed as I can not keep the same.

        In this case would there be a big outage without internet at home?

        • Store Repacecommunications @ Ace Communications on 01/10/2012 - 09:53

          The estimated outage time is between 1-8 hours on the day the transfer goes through.

        • rmamila on 01/10/2012 - 10:48

          Ok just submitted my order. I don't have my Telstra Account number with me at the moment, so I just entered the telephone number in that space.
          If I can keep my existing lan line number I would be happier. However if it has to be change still not a big problem.

          Thanks for the deal. Hope some better deal will come up for the charge on 13 numbers.

          +1 from me.

        • Store Repacecommunications @ Ace Communications on 01/10/2012 - 10:50

          Thanks for your order, we will need that Telstra account number so once you have it can you email it through to [email protected]? If there are any problems keeping your current number we will advise before proceeding.

        • rmamila on 02/10/2012 - 15:03

          I replied to this email with my Telstra account number. Thank you.

        • Store Repacecommunications @ Ace Communications on 02/10/2012 - 15:06

          Thanks our team will see your response and come back to you with further details.

  • JuryWheel on 01/10/2012 - 17:11

    Hi Ace
    Got an email saying my order was received, now the waiting game begins!
    I put my folks onto this deal over the weekend who needed to check if there current contract with internode & telstra is finished. They checked this morning and they are in the clear, any chance if they put the order through today they can still apply? Cheers

    • Store Repacecommunications @ Ace Communications on 01/10/2012 - 17:13

      If you can lodge the order today we'll still process it on the special price for your parents. Thanks for the referral :)

      • JuryWheel on 01/10/2012 - 17:19

        no worries, good customer service deserves to be shared and promoted imo.

  • dvd107 on 03/10/2012 - 22:23
    +2

    Just like to comment that these guys have fantastic customer service. A shout out to Dale in Sales! Fantastic and pleasant.

    They are very upfront and honest, and have the customer's interest at heart. :)

    While I may not switch to them immediately, they are definitely #1 on my list of companies to consider in the near future.

    • Store Repacecommunications @ Ace Communications on 04/10/2012 - 08:22

      Thanks for the kind feedback, much appreciated :) (Dale)

  • fishandchips on 07/10/2012 - 11:54

    Everyone, how is everything? Is your internet connected yet? Can you please report back here or at whirlpool:
    http://forums.whirlpool.net.au/archive/1986125#
    http://forums.whirlpool.net.au/forum-replies.cfm?t=1986136&p…

  • rmamila on 10/10/2012 - 14:08

    Damn.. I was informed that there are no ADSL connections left in Springvale exchange. :(

    • Store Repacecommunications @ Ace Communications on 10/10/2012 - 14:10

      Can you private message me on here what your phone number is so I can just double check your order (also to clarify that we can't keep your number and why). Thanks.

  • Crownie on 12/10/2012 - 19:41

    Could you please open up this offer again?

    I just got a nasty letter from Optus who are increasing the price of their Fusion bundle by $6 a month.
    And they've stopped including 1300 calls, making a fusion plan on par with your Ace Ultimate but your plan is over 40% cheaper!
    That's the first time I've ever seen them raise a price on me whilst during a contract.
    Nice of them to offer a no charge switch.

    So I would love to jump onto Ace Ultimate for $59.95 a month.
    Please can you open up the offer again.

    • Store Repacecommunications @ Ace Communications on 13/10/2012 - 00:02

      Crownie can you email [email protected] just quoting what you have above (and that I've advised you to email us) and we'll see what we can do for you.

      • rsp84 on 17/10/2012 - 13:44

        Hi Rep I'm in the same boat as Crownie - any chance of this deal being reactivated? I emailed you yesterday but have not recieved a response

        • Store Repacecommunications @ Ace Communications on 17/10/2012 - 13:48

          I can't see that we have any emails from yesterday waiting on a response, could you private message me on here what you put in that email?

  • mapna on 15/10/2012 - 15:54

    I sent a reply email to sales team on friday to answer your questions but I receive no reply. It seems the sales team take 24 hrs to reply any email? I am current with Optus (Landline + Cable) and I wish to transfer to Ace for the Ace Ultimate plan promotion $59.95 fo 12months? I would like to be actvated by end of this month. Can you help?

    My email ref.
    Enquiry about Ultimate ADSL 2+ Bundle [ ref:_00D30mKS3._50030OL5Em:ref ]

    • Store Repacecommunications @ Ace Communications on 15/10/2012 - 16:00

      As per another message I've just sent you an email will be coming back to you shortly this afternoon/evening. Apologies for the delay, a number of our sales team were at a tradeshow on Friday.

  • Joysky on 20/10/2012 - 23:21

    Not satisfied.

    Sites load much slower, youtube videos stop loading half way through, ping is 500 - up from 200.

    Around $15 cheaper than before, yet this is the promotional price.

    I'm sure I am not the only one experiencing this.

    Very disappointed

    • Store Repacecommunications @ Ace Communications on 20/10/2012 - 23:38

      Can you lodge a fault with our support team if you haven't already to get things checked out on your line/service? We will need to lodge a fault with our supplier but should be able to get some feedback/response for you on Monday.

      If the speed is substantially different to what you were receiving on your previous ADSL 2+ service we would like to check it out for you.

    • JuryWheel on 21/10/2012 - 21:45

      no problems here. why complain on ozbargain and not contact the company direct? stupid imo

      • Candour on 22/10/2012 - 08:20

        good to show the feedback here as ace marketed here
        good to see ace has a constructive tone
        gives feedback to others who read the threads

  • chrisys on 09/11/2012 - 21:40

    Hi Rep,

    I know this offer is expired but I was wondering if there is anyway to still be able to take this offer as I am interested in it. Apologies for any inconvenience caused.

    Not sure if this will be read so I will be sending you a PM at a later time to clarify!

    Thank you.

    • Store Repacecommunications @ Ace Communications on 11/11/2012 - 19:54

      If you can PM me I'll see what we can put together for you.

  • rmamila on 19/11/2012 - 14:24

    I had my AceComm telephone line connected last week. All looking good so far. Had my internet connection down for few minutes in couple of times through this period from last week. It was saying that the DNS server is having difficulties on the browser. It is too early for me to judge the reliability of ADSL connection in this short period. Hope the issue is in my router and it better be.

    Unfortunately I had to pay extra $40 to TPG to cover 30 day notice period. When I call them last month they said I am out of contract for long time and no charge for disconnection. Now they said I have to give 30 day notice according to their T&Cs. That's TPG. But I was very happy with their connectivity for past 5 years. So I won't complain much.

    Now I am out of TPG and hope Ace wouldn't let me down as I can not go back to TPG as finding an ADSL2+ port is so difficult in my exchange.

  • EnALup on 19/11/2012 - 20:18

    Hi Rep,
    I have sent you a PM. Can you please check if connection is available at my address?

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