Seems like a pretty decent deal… other deals posted are for lower speed deals.
nbn FTTP and HFC only.
Lightspeed
1000/50
Typical evening speed: 600/42 Mbps$99/mth
for first 6 months then $119/mth ongoing
Save $120 over 6 monthsFor nbn 1000/50 total minimum cost is $99 plus any pro-rata charges for 30-day cancellation notice period.
Plans available to new residential nbn customers only.
Referrer gets 10% off for 6 months.
and what is their definition of a "new customer ?"
12 months with another provider
Used to be 6, just means you need to jump between 3 providers, not just back and forth between two.
Is there a new user definition on their website?
@sunyuanxin: It's in their T&C's
"Returning customers, who have previously been with Superloop and already received a six (6) month discount promotion, will not be eligible for a new promotion for a period of twelve (12) months."
I always jump between Superloop and Aussie Broadband, got a recommendation for a 3rd good tier ISP?
@Binchicken22: Ive had issues with Excetel in past after switching from Superloop. Couldn't find the issue but my upload dropped by 80%, swapped to tangerine and its better now, will try superloop again after this promo month
Just sign up using another person in the same household. They will technically be a new customer. I had an active account under my name. Signed my wife up as a new customer for same house. Then closed my account.
@jv: Maybe but I can't imagine deducting the work proportion of internet costs would raise any eyebrows at the ATO if you've clearly have a work from home job. Unless you've got heaps more deductions that could bring attention.
@jv: Curious to know where that rule is? What about receipts that have no name such a retail store purchase? Or you have bought something through your company access to suppliers. It should come down to whether you've legitimately paid for that work related expense from your own money and work has not paid for it for you.
@jv: You'd just have to have evidence of contributing to the bill and be able to justify the portion the business is claiming.
Do you need to close your account before signing someone else in your household up as a new customer? I'm thinking to do the same.
@Goatku: Not if you have FTTP because you have 4 UNI-D ports. Example if you have an active connection on UNI-D 1 then they will automatically connect the new one to UNI-D 2. Then when UNI-D 2 is connected, close your other account and UNI-D 1 will have no internet.
I'm not sure about HFC
just call their Customer Retention line and ask for it: 02 9138 7948
I was already on a 6 month 100/40 offer, so they just bumped my plan to 1000/50 for the remainder of the offer period.
Tried mate and refused as I already had the 6 months promotion years ago. Will try more this time.
in these circumstances you have to be ready and make sure you also sound ready to leave them for another ISP…
I mentioned that other providers are also offering it and that was enough
@utsc: You'll find the usual ones here… ABB, MATE, Superloop. People will keep switching between them every six months. I usually call the retention line before making a move.
Superloop website knows I'm on HFC, yet it offers me a 1000/50 plan, among others available. That doesn't sound plausible.
nbn HFC is capable of 250/25 and 1000/50.
T.I.L.
Thanks!
Don't worry as the Typical evening speed is 600/42 Mbps
😁
yeah was forced on to these guys after they took over my republic crap speeds on 1000/50 was lucky to get 600 and then moved to more nbn getting what i pay for 930, 800 during peak
aussie broadband still maintain 960 with hfc, but again, not many place will offer you that download speed. good for mutiple devices.
i'm with launtel on HFC this is my speed as of right now https://www.speedtest.net/result/14768137844.png
I trialed launtel. Woul recommended them in a heartbeat for speed and service, just not on price. I'm on a legacy 100/40 for $75 plane and will never leave
HFC is highly susceptible to degradation in the access network. A call out here for people who are expecting a massive jump in performance by swapping ISPs - I'd guestimate a large % of the issues are more likely to be in the access network (40%+)
Not all but some sections of the NBN HFC network have been upgraded to DOCSIS 3.1, which is capable of speeds up to 1gbps.
Thanks for the reminder, been meaning to switch back from Aussie for too long!
Whats the reason? I might do the same for this massive saving
I used to switch back and forth just for the promo rate but it's slipped my mind for ages. Even at normal price, SL's 1000 plan is cheaper than the 250 I'm on with Aussie!
I've had 250 and 1000 from both and had no noticeable difference in speed or dropouts betwen them
Good point.
Hey anyone know if I will get penalised for swapping before 12 months considering I got the free FTTP upgrade through ABB? Or is it ok as long as I'm with any provider on a high speed plan?
@Dvbargain: I'm on HFC but already up and running with SL in under an hour. Couldn't be easier to switch!
@tryagain: Yep but my question was whether it applies just when you move off high speed plan or even when you just swap retailer but maintain thr high speed plan
@Twix: Read my T&C and it says there is, ($200) not sure if you realise they are referring to a program where they upgrade you from poor performing fttn to fttp for free, as long as you stay signed up to a faster plan for 12 months with that provider.
@Twix: ABB, I just read the Whirlpool thread someone else linked to, I might confirm with them there is no charge as it states in the T&C provided to me at the time there will be. In reality, I will be looking to downgrade sooner or later.
@tryagain: $200 is from the old T&Cs. Aussie BB have removed the $200 in the updated T&Cs. See my comments starting from here.
@Dvbargain: According to this Whisteout article, the penalty 'may' apply whether you downgrade OR switch providers in the first 12 months - https://www.whistleout.com.au/Broadband/Guides/How-do-free-F…
I'd be all over this otherwise
@Twix: I'm with Leaptel now, so I'm guessing they would be the ones to apply a penalty or not. I've only got three months to go, will see what is available then
@Dvbargain: If you upgraded through ABB then there's no penalty I believe. Penalty seems to vary from ISP to ISP.
Not sure if things have gotten better, but I switched from aussie a while back after having weekly outages despite living in the city, many during work hours. This was when the ceo sent out an apology email to everyone for repeated outages (There are a few people at work who have regular connection issues with them even today, however they are in the minority,). Have only had 1 outage with superloop in the past 6+months.
Second reason being obviously price. Though I may move again since my 6 month superloop discount has expired.
Just moved one of my Aussie connections over, will be curious as to the performance of the ISP Layer…
Keen to find out what are people's experience after moving from ABB. I'm looking at switching also.
Damn been meaning to move over to Aussie, disappointed people are moving away from Aussie.
Not exactly cheap.
Probably good for people that just want to choose a good ISP and be done with it.
I was paying $129 for the 250 plan. Even at full price, the 1000 is $10 cheaper with Superloop. I didn't realize they got so much more expensive!
Can we downgrade the plan after 6 months ?
I see no reason why not. You can even change your provider on a whim.
It's not a plan or contract as such, it's month to month so you can switch down, leave, whatever
You can swap to any speed after 6 months.
You can after 6 months. If you change within 6 months you will lose the discount.
Wow I was getting charged more than this for 250/25 as a loyal customer. These companies like fleecing old customers…
I don't think it's that, doesn't NBN give these telcos incentives to get new customers on higher plans.
Call them up and ask them about a discount. I went to reduce my speed from 250 to 100 to save a few bucks and he just offered me 20 bucks off for 6 months, kept 250 and told me to call back in 6 months!
Of course, I mightve just gotten a nice guy, so YMMV. Worth asking!
They aren't fleecing old customers. They make next to nothing on these new customer deals hoping most will like their service and stay with them after that on a plan that is profitable.
It's like getting a new credit card offer with zero percent balance transfer for the first X months. They don't make anything out of giving you the zero percent, but hopefully you use the card and stick with them later
Wait until you have car insurance. Then you'll know what fleecing looks like.
Amazingly when my car insurance was up for renewal I did the usual shop around and my current renewal was $200 cheaper than the next cheapest. Couldn't believe it. Might've been because I made a claim that year though?
Don't they use CGNAT ?
You can opt-out via the portal.
Does it then become dynamic or static?
Dynamic but it's very sticky, not like if you renew a DHCP lease you will be given a completely different one.
Dynamic but it's very sticky
Thanks.
Would dynamic affect remotely accessing security cameras?
@jv: It will not, once you opt-out from CGNAT and port forward you'll be able to access your cameras from that IP.
I signed up the other day and opted out of CGNAT + got a static IP over the phone. No charge for the static IP.
@harro112: Hiya harro112, Just processing an order myself. Thanks fo the update of info above.
Send me ya referral link and I will process under ya ID for the 10% discount.
*I will send a direct PM as I would love to grab your AC ID so that I can quote the remove of CGNAT and static IP.
Cheers, Sean
@harro112: Did you sign up over the phone or did you sign up online and opted out of CGNAT over the phone ?
Turning off CGNAT removes a layer of protection, and narrows down your location doesn't it?
I guess some people set up VPNs at the router and other stuff. Is the main reason to try to improve speed or for gaming?
I can't imagine needing 1000 speed, I like having 100 and actually getting that speed for $75/month max (Leaptel does 12 months too, not 6).
Look up CGNAT pros and cons.
Leaptel you can just toggle it on/off on the website.
I think they do use cgnat
That's new news, I've been with them on and off for the last few years and has always been under public ip.
I am with superloop and as far as I can tell they do not use CGNAT. I asked around before it signed up and the general consensus was that they don't. I also can't find a way to turn it off on the portal. I can VPN into my home network and forward ports out of my router without issues.
Guess this means they don't use it?
You can opt out of Superloop CGNat by just asking them, Ive done it.
I disabled GCNAT via the website portal. Took a min or two tops.
I'm with Leaptel and CGNAT is enabled. Can someone explain why people are disabling this, what's the benefit?
Carrier Grade NAT can give you a strict NAT while gaming and break remote access to Plex, select security camera systems, servers, home automation, networked printers and more. If you can access everything or don't do any of these things leave Carrier Grade NAT on. If you can't access things remotely or get a strict NAT while gaming get Carrier Grade NAT disabled.
New customers only