This was posted 1 year 8 months 9 days ago, and might be an out-dated deal.

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nbn 50/20 $58.95/M, 100/20 $73.95/M, 100/40 $82.95/M, 250/25 $88.95/M, 500/50 $114.95/M for 6 Months (New Customers) @ Superloop

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nbn 50/20 $58.95/M, 100/20 $73.95/M, 100/40 $82.95/M, 250/25 $88.95/M, 500/50 $114.95/M for 6 Months (New Customers) @ Superloop
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Seven8Nine on 15/03/2023 - 17:08 superloop.com (5567 clicks)
Last edited 15/03/2023 - 20:42 by 2 other users

Superloop deal is back, esp great pricing for the 250/25 - $88.95

250/25 and 500/50 is only available on HFC and FTTP.

Offer is for new customers, following is the promotional rates (first 6 months)

Superloop nbn™ Home Standard 50/20 Unlimited Plan $58.95
Superloop nbn™ Home Fast 100/20 Unlimited Plan $73.95
Superloop nbn™ Home Fast 40 100/40 Unlimited Plan $82.95
Superloop nbn™ Home SuperFast 250/25 Unlimited Plan $$88.95
Superloop nbn™ Home UltraFast 500/50 Unlimited Plan $114.95

Link to the previous deals:
https://www.ozbargain.com.au/deals/superloop.com

Referral Links

Referral: random (1070)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

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Superloop
Superloop

closed Comments

  • kainomac on 15/03/2023 - 18:37

    Just signed up for the Superloop nbn™ Home Standard 50/20 Unlimited Plan $58.95 deal - is the first month normally billed at the recurring amount post-6 months?

    Promo price is $58.95 but billed $74.95. Go easy, i'm a newbie.

    • pencilman on 15/03/2023 - 19:50
      +1

      Doesn't sound right. Worth a call to support to check if they have you on the right promo plan.

  • tessel on 15/03/2023 - 18:46

    $59.95 at leaptel but for 12 months. I was with superloop, went to exetel now leaptel. I'll stay with leaptel at $59.95 because it's 12 months vs the 6 months others offer and I cbf jumping around to save $1 a month.

    • silenthillrocks on 15/03/2023 - 18:47
      +1

      What's your threshold to jump? $5?

      • tessel on 15/03/2023 - 18:47
        +8

        $1.10.

    • IJustKnowStuff on 22/03/2023 - 11:29

      Is leaptel a 12/24 month contract, or can you get out whenever you want?
      EDIT: Found they had a chat and asked myself. You get the discount even if you do the no-contract option.

  • serpserpserp on 15/03/2023 - 19:07

    With tangerine on 250 plan. Superloop still good for gaming latency?

    • tessel on 16/03/2023 - 07:11
      -1

      We used to game on dialup modems. You'll be fine.

      • serpserpserp on 16/03/2023 - 08:32
        +2

        Thanks for the insightful input

        • tessel on 16/03/2023 - 09:29
          -1

          Anytime, mate. We ozbargainers gotta look out for each other.

  • Fatboy74 on 15/03/2023 - 19:13
    +1

    Was with Superloop for 2 years. Just switched to Tangerine. Same speeds. $60 Tangerine 100/20. No ragrets.

    • notewar on 15/03/2023 - 19:43

      I'm amazed with their service too.

      Same plan as you

      @Campbelltown

      FTTP

    • spaceflight on 15/03/2023 - 19:44
      +2

      I have the same tattoo.

      What about regrets?

    • FUZHA on 16/03/2023 - 09:18

      Checked out Tangerine site, their 100/20 (XXL Speed Boost) is $62.90 for the 1st 6 months then $89.90. Is this one you just switched to or some other plan? Thanks.

  • muststop on 15/03/2023 - 20:44

    I just made the switch from Aussie BB. It took 50 mins. All ok except my Plex Server is no longer visible from the internet. Is my public ip behind NAT? If so can this be changed?

    • lachhelix on 15/03/2023 - 20:49
      +5

      Ask them to disable CGNAT

    • Twix on 15/03/2023 - 21:27
      +2

      To fix your Plex server call up Superloop to turn off Carrier Grade NAT. Superloop will put you on a sticky IPv4 address that rarely changes. $5 per month for a static IP.

      • muststop on 16/03/2023 - 09:49
        +1

        They sorted me out this morning. He said I've put you on a dynamic. I can see my public IP now so I'm off GCNAT. Plex will be OK with the ip changing from time to time. Thanks for your quick advice.

    • Hahuh on 16/03/2023 - 00:15
      +1

      Log-on to your portal> static IP address> IPv6

      Give that a go.

  • muststop on 15/03/2023 - 20:50

    Thanks. Just reading up on this. Do they do this or are they likely to kick up a fuss?

  • doryappleseed on 15/03/2023 - 20:55

    I got the free fibre upgrade from Aussie broadband late last year (I was on 100/40 before and after the upgrade), will I be able to switch to Superloop 500/50 without an exit fee? I couldn’t see any mention of one in the FTTP offer from Aussie.

    • j1nx on 15/03/2023 - 21:26

      No, you’re generally locked in for 12 months after the FTTP upgrade or you pay an exit fee of $200.

      • Twix on 15/03/2023 - 21:28
        +1

        Aussie BB let you leave without paying the $200 nbn exit fee.

    • Twix on 15/03/2023 - 21:45

      You are allowed to swap ISPs at the same speed or by going on a faster speed. The $200 nbn exit fee doesn't apply here.

  • adpaholic on 15/03/2023 - 21:27

    How soon the connection will active ? I applied on 14 March and select to connect on 16 March.

    I'm currently using Telstra smart gen 2 modem , once super loop active , is it just need to change the user name and password ?

    • Twix on 15/03/2023 - 21:36

      Superloop generally take anywhere from 10 minutes to 1 hour to activate nbn. Login to the Telstra SMG2, go to the Broadband section and configure the connection type to IPoE and press apply.

  • Nick K on 15/03/2023 - 22:37

    Not going back to Superloop anymore, their customer service is the worst! Non existence and straight up rude when they're actually available, and I'm a patience person.

  • Maxx Power on 16/03/2023 - 01:26
    +1

    Ditching Superloop at the end of the month for Leaptel.

    I have been getting multiple service disruption emails every week for the pass few months. Not sure if it is NBN faults or SL, but my net have been getting progressively worse since my discount ran out.

    I am not usually a jumper, but hoping for a better connection, and saving $120 a year in the process..

    • lachhelix on 16/03/2023 - 01:30

      I've called 4 times to try and cancel and every time it's dropped out after 20 minutes on hold :( and they don't let you cancel any other way, really annoying

  • Bargainolic on 16/03/2023 - 09:32

    Currently with More 50/20 using the cba deal. Get frequent issues when on Teams calls intermittently through the day. Is that a problem with 50/20 or More? If the latter then worth switching?

  • chubbyboy on 16/03/2023 - 09:44

    Superloop charged me $30 to upgrade my plan at the end of the month billing cycle - didn't state that anywhere on the page I used to upgrade either - just got the extra $30 charge in my monthly bill - wtf? Heaps of outages lately too - going to swap to exetel unless they can offer a discount

  • lilboithicc on 16/03/2023 - 09:58

    Nice one.

    Thinking of going for the 500/50 plan. Is the Gigabit Wi-Fi 6 MESH 1800Mbps Modem as a 140 dollar add on a good deal? I have a nighthawk from 3-4 years ago that is starting to play up.

    • serpserpserp on 16/03/2023 - 13:57

      Could be many things not to do with your internet connection

    • bargaineer on 16/03/2023 - 18:40

      Don’t buy that crappy router. It’s not a good deal. I’d pick the Eero router over that.

      My advice would be to see how speeds and performance is on the Netgear Nighhawk (it should get you near 400mbps) and save up for something decent that supports wifi 6.

      Ubiquiti Unifi Dream Router would be my recommendation for a nice wifi 6 router that will last and get updates for years to come.

  • starspawn on 16/03/2023 - 10:30

    Stick with Superloop and they will look after you.

    I got offered 74.95 for 100/20 to stay on with them!

  • Aussiecash on 16/03/2023 - 10:32

    for existing customers: I just called to cancel and they offered either $10/m off for 3 months or $5/m off for 12 months without a contract, I am on 50/20 and have been with SL for just over a year. This offer may be another option for you if your SL connection has no issues but want to save some $

  • Jay-rad on 16/03/2023 - 12:30

    On ABB for 2 years I never had an unscheduled service outage.

    With SL for ~6 month, drop outs happen bi-weekly during the day, last 10 minutes to 4 hours. QLD based

  • Frozensage on 16/03/2023 - 13:16

    will be back after my auspost $64 100/50 lapse in 3-4month time. Auspost worst support ever and no weekend after hour support at all.

    • FeZZa21 on 16/03/2023 - 14:33

      how was the connection though?

  • plexor on 16/03/2023 - 13:19

    Currently with AGL for $69 month-to-month. Should I wait until the 31st of this month to cancel AGL and sign up for this deal? Want to avoid bill cycle overlap.

  • Oofy Doofy on 16/03/2023 - 14:11
    -3

    It's a deal if you must have fixed line NBN.

    If not, everyone is moving to 5G to get better value for money.

    NBN Co. Is literally sacking people to try and remain competitive. They are in damage control because 5G is stealing their lunch.

    https://www.macrobusiness.com.au/2023/03/nbn-sliced-and-dice…

    Tony Abbott has been vindicated.

    • Oofy Doofy on 16/03/2023 - 17:18
      -1

      I love it when facts hurt peoples feelings.

      • pizzaguy on 05/07/2023 - 12:51

        I spared a neg on your "everyone is moving to 5G", but it defs sounds like a bubble you're in.

        It would take great 5G reception and some desperate times to entirely move to 5G for me and everyone I know.

        • Oofy Doofy on 05/07/2023 - 13:34

          Time will tell.

          I like my chances though.

          https://www.ozbargain.com.au/node/785684

          Seems like better value for the same (similar mid 80s) price, Including higher upload speeds. Not even accounting for the fact you can pop the sim in your phone and take a hike.

  • Ryuhayebusa on 16/03/2023 - 14:38

    Does superloop offer VoIP?

  • lachhelix on 16/03/2023 - 14:39

    Finally got thru to cancel - 5th go!
    Offered me a $10 for 5 months retention discount and we're "surprised" when I said Leaptel we're doing 12m $15 discount
    Just have to wait 30 days now :((

  • Dunks on 17/03/2023 - 12:55

    I'm currently with exetel and have taken superloops deal on fibre as exetel raised their prices.

    Does it churn over like mobile phone numbers or do I need to cancel exetel ?

    • lachhelix on 17/03/2023 - 13:25

      Depends which type of NBN you have

  • rpither on 17/03/2023 - 18:37
    +1

    I called to cancel (as I signed up 6 months ago under a previous deal) - they said that their new account system meant they could sign me up to the new plans (with speed boost) and give me the 6 month discount - but under a whole new account (new email address). So essentially I was treated as a new customer. I think overall I'm paying $5 more for the speed boost compared to my previous discount.

  • jcdenton on 18/03/2023 - 12:11

    Want to jump on this, found out I have to keep paying TPG til 5th of May despite not being on contract…..last time I deal with them.

    • wangasm on 18/03/2023 - 18:19
      +3

      FYI Superloop will also have a mandatory 30 day cancellation notice period.

      • jcdenton on 18/03/2023 - 18:20

        Thanks for the heads up, I may give them a miss knowing this

      • utsc on 15/04/2023 - 19:55

        Are you sure? Did you see this 30 day rule in their critical information summary?

        I have been with SL for more more than an year and I was told that I needed to cancel by the end of the billing cycle (pay till the end of the billing cycle) and the charges will not be prorated. I was not told about the 30 day notice period?

        • wangasm on 15/04/2023 - 19:58
          +1

          Yes it's in their terms now, it was introduced as part of their recent rebrand.
          But it's still unclear whether this also applies to existing customers or just new ones. Note that existing customers are still on the old billing/service system.

        • wangasm on 10/05/2023 - 23:55

          Just to confirm, I recently left Superloop without giving notice as an existing customer on the old system and my account was successfully closed straight away without any further charge. So if you're still on the old system you are probably ok (for now)

  • Harrygw on 01/04/2023 - 11:58

    Why has this been posted as Exetel same company is cheaper

  • utsc on 15/04/2023 - 19:57

    I have managed to get 100/40 deal for $79.99 after discount for 12 months ( 6 + 6 extension) which is expiring next month.

    Anyway to extend the deal or should I need to sign up with a new email account and select the second port in the FTTP ONT?

  • cyrax83 on 10/05/2023 - 12:02

    I just transferred from Exetel to Superloop. Superloop is active but I noticed that the Exetel service is no longer showing - I thought normally it's a manual cancellation process.
    Is it automatic because they are the same company? I just don't want to get charged twice. Does Exetel also partially refund the pro-rated period?

  • dazzaboy on 05/06/2023 - 10:08

    This offer also applies to Fibre Plans (e.g. Opticomm), which for most providers normally has different pricing so that's good. Just signed up to 1000/50 and I'm consistently getting between 890-910 down and 53-56 up into my Google Nest WiFi. Sadly the router isn't getting above 500 over WiFi but via Ethernet I can get 830/54. Being in an apartment we get a lot of interference.

  • yuisakas on 17/06/2023 - 20:20

    I was with myrepublic and the service were great but they sold the company to superloop,the service since are the worse combined with ADSL and the support is none,had to log to TIO everytime,yes,they have this much problems and can't solve the problem with their customer service that I have to use word of everytime!Im so angry with their customer service(hang up my phone again) that I have to write a comment and a neg…
    PS:check the recent google review and trustpilot they put on their website

  • burningrage on 22/06/2023 - 10:12
    +4

    I think there HAS to be a notification/disclaimer everytime a broadband thread is added.

    Up until 6 months ago, I was able to move across broadband provider (Voda -> ABB -> Superloop) seamlessly and my accounts with the terminating provider would be automatically cancelled. No further cost incurred. This is despite NBN plugged in the new service to a new UNID port (so if my Voda was using UNID1, the new service say ABB would use UNID2) and I would get a notification from the terminating service provider of my departure.

    No such thing for Superloop however. When I connected to Leaptel, Leaptel said UNID2 is occupied so I have to use UNID1. No further communication from anyone including from Superloop.

    It turns out under the new process (rule?), NBN doesn't alert terminating service provider of my departure anymore. You would need to call the terminating service provider and give them a 30 days notice which means if your $15 discount ($99 to $84.95 for example) terminates this month, it is too late. You would have to tell them last month.

    Although I am not happy about it, it is in the T&C so I guess I just have to learn about it. Having said that, I don't agree with the 30 days notice because that undermines the concept of month-by-month arrangement. If you have served one full month and about to enter into a new month, you should be able to terminate at the end of that full month you have just served. You should not be forced to serve another month.

    So whoever wants to fight them about it, probably use the angle of month-by-month as being inconsistent ot the T&C they put through.

    Again, I think for any future broadband deals, we should put an alert for churners of this extra month danger.

    • JJlikes2eat on 22/06/2023 - 12:13
      +1

      Thank you for this update.

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