This was posted 1 year 8 months 9 days ago, and might be an out-dated deal.

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nbn 50/20 $58.95/M, 100/20 $73.95/M, 100/40 $82.95/M, 250/25 $88.95/M, 500/50 $114.95/M for 6 Months (New Customers) @ Superloop

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nbn 50/20 $58.95/M, 100/20 $73.95/M, 100/40 $82.95/M, 250/25 $88.95/M, 500/50 $114.95/M for 6 Months (New Customers) @ Superloop
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Seven8Nine on 15/03/2023 - 17:08 superloop.com (5567 clicks)
Last edited 15/03/2023 - 20:42 by 2 other users

Superloop deal is back, esp great pricing for the 250/25 - $88.95

250/25 and 500/50 is only available on HFC and FTTP.

Offer is for new customers, following is the promotional rates (first 6 months)

Superloop nbn™ Home Standard 50/20 Unlimited Plan $58.95
Superloop nbn™ Home Fast 100/20 Unlimited Plan $73.95
Superloop nbn™ Home Fast 40 100/40 Unlimited Plan $82.95
Superloop nbn™ Home SuperFast 250/25 Unlimited Plan $$88.95
Superloop nbn™ Home UltraFast 500/50 Unlimited Plan $114.95

Link to the previous deals:
https://www.ozbargain.com.au/deals/superloop.com

Referral Links

Referral: random (1069)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

Related Stores

Superloop
Superloop

closed Comments

  • geekcohen on 15/03/2023 - 17:11
    -8

    Apparently Superloop was acquired by someone else and it’s now gone down the toilet compared to what it used to be?

    • tof on 15/03/2023 - 17:19
      +5

      I asked Bing Chat if Superloop was acquired:

      According to web search results, Superloop has not been acquired by another company, but it has received an acquisition proposal worth $494 million from QIC Private Capital in 2019. Superloop has also acquired several other companies, such as BigAir in 2016, Exetel in 2021, and VostroNet in 2022.

      Could you please update if you have new info as I'm out of the loop with ISPs.

      • Xizor on 15/03/2023 - 17:21
        +4

        I think might be getting confused with founder selling out his share holding. That was several months ago now.

        I was with SL for a few years until January when jumped on Tangerine deal. Not my best decision as Tangerine is awful for foreign server gaming some nights.

      • GTR12 on 15/03/2023 - 18:08
        +5

        Are you out of the loop or out of Superloop?

      • 1tightwad on 15/03/2023 - 19:48

        You've been ChatGPT-Binged!

      • Twix on 15/03/2023 - 19:58

        The only thing missing is that Superloop acquired MyRepublic's customers.

        MyRepublic Exits Australian Market, Sells to Superloop

      • geekcohen on 19/03/2023 - 07:47
        -1

        Sorry for the delay. This is going based of Whirlpool comments.

    • BigBoogs on 15/03/2023 - 17:20

      I have a few friends with them who seem to be very happy.
      Although Superloop are in the process of taking all of MyRepublics clients since they have left the country and maybe this is causing issues for them.

    • POSITIVEVIBESONLY on 15/03/2023 - 17:25

      I had constant drops in speeds during peak times where I was getting 10-20mbs with the 100mbs plan. I don't plan on returning to them.

      • KangaDrew on 15/03/2023 - 21:23
        +3

        Username doesn't check out

    • Twix on 15/03/2023 - 19:55
      +1

      Superloop acquired Exetel a few years ago and recently MyRepublic's customers.

      Superloop sales team call centre is now in Sri Lanka. Superloop technical support team is still in Adelaide.

      MyRepublic Exits Australian Market, Sells to Superloop

      • muzzamo on 16/03/2023 - 08:16

        Interesting- usually sales is the last go get offshored and tech support the first.

  • drfuzzy on 15/03/2023 - 17:31
    +1

    I was happy with Superloop, but I jumped ship for a discounted More plan and free FTTP upgrade.

    • drfuzzy on 15/03/2023 - 17:32
      +10

      When things went wrong with the node Superloop had an Australian call centre (?Adelaide) and a human who could think and reason without reading off a script. I was impressed.

      • kipps on 15/03/2023 - 18:43

        Superloop support is good - the problem has always been wait times though.

        • borgainerz on 15/03/2023 - 19:42
          +6

          Actually support is now worse than before. It is outsourced overseas. the wait time are not too bad, the the speed at which the customer support answer your questions is really bad, it is like they do 3-4 clients at the same time.

          And also they always quote the obvious and not really helpful.

          Something like: "yes maybe you are right, the speedboost might not be working, I will reset the service on my end and….."

          Wait, your colleague just did the same thing last week… And you just reset my connection like that, you don't even ask if I'm not in the middle of a Teams meeting or have important work.???

          I'll churn after the 6 months promo.

          • kipps on 15/03/2023 - 19:58

            @borgainerz: Damn. That's unfortunate. They've been helpful whenever I needed them =(

            • Twix on 15/03/2023 - 20:04

              @kipps: Superloop sales team call centre is now in Sri Lanka. Superloop technical support team is still in Adelaide.

          • 367 on 16/03/2023 - 17:31

            @borgainerz: I just called Superloop support. I spoke to a local engineer who was technical and not following a script (and fixed the problem during the call).

            The wait time was long, but they have a queue callback service

    • Weshouldgetsushi on 15/03/2023 - 17:42
      +3

      Are More any good?
      Considering them myself, given the CBA deal.

      • SleepingOnline on 15/03/2023 - 18:52
        +2

        Got gigabit with them recently with the CBA deal, very reliable and fast so far.

      • yeahboyzzz on 15/03/2023 - 19:10
        +1

        getting at least once a week disconnection around midnight to 2am with more NBN

        • KangaDrew on 15/03/2023 - 21:25
          +9

          Sounds like you're getting less NBN then

        • Maxdax on 16/03/2023 - 06:08

          Had the same with More on 100/20, took the free fttp upgrade offer and no more disconnects -

      • borgainerz on 15/03/2023 - 19:43
        -1

        Which CBA deal please? Link or it did not happen ;)

        • ardie-chengz on 16/03/2023 - 15:59

          It's an ongoing deal now. Simply go to More NBN's website, and toggle on the button about being a Commonwealth Bank customer and it'll give you the discounted rates on everything.

      • Wally Simmonds on 15/03/2023 - 20:52

        I personally haven’t been that impressed.

        Stable enough but speeds are down for me compared to Superloop/Exetel

      • TrustNoBody on 16/03/2023 - 09:52

        i’ve been with them nearly a year and no problems at all .

      • Geoff01 on 16/03/2023 - 09:56

        Use the 50/20 speed and always get that as a minimum. Normally 52 and that's at peak. Same company as tangerine.

      • jv on 21/03/2023 - 01:24
        +1

        Are More any good?

        My current speed is :

        Download: 263 Mbps
        Upload: 25.2 Mbps
        Ping: 2 ms
        Connection Type: Ethernet

        • Weshouldgetsushi on 21/03/2023 - 10:05

          Thanks.

        • pencilman on 21/03/2023 - 10:10

          That's a great ping time.

          • jv on 21/03/2023 - 10:15

            @pencilman: yep.

            was getting 10-20 when on FTTC, now getting 2-3 most of the time on FTTP.

    • southaussiewithcosi on 15/03/2023 - 18:07

      How do you get a free FTTP upgrade?

      • tessel on 15/03/2023 - 18:47
        +2

        Yup end of 2025 just around the corner.

      • jv on 21/03/2023 - 01:25

        How do you get a free FTTP upgrade?

        I got an email from NBN telling me it was available in my street. I was FTTC previously.

    • CheapNGood on 15/03/2023 - 18:44

      I called Superloop to match More's price becos I didn't want to go through the hassle of churning.

      So far I have gotten 2 x 6 month price match. I may still churn to more before it runs out in Jul

      • b-t on 16/03/2023 - 09:32

        So did Superloop match More? Or will you be churning to More?

        • aaronmr on 24/03/2023 - 14:29

          I rung Superloop now telling them my new customer deal had run out and I would be looking to move to Exetel if they could not match their deal.

          I was told they would not be able to offer more than the two deals currently available which were:

          1. $10 discount per month for 6 months
          2. $5 discount per month for 12 months

          Asked whether I could speak to a manager and was told 'it would be pointless, there is no other offers'.

          I'll move to another provider before next month.

        • CheapNGood on 01/05/2023 - 21:48

          Sorry, no idea why I didn't get a notification.

          Yes Superloop matched More. Still deciding if I will churn as I have had zero issues with Superloop

  • ry34 on 15/03/2023 - 17:32
    +1

    I recently swapped to Superloop from Exetel as my 6 month intro price ran out with Exetel. Both are good providers IMO.

    • Japius on 15/03/2023 - 17:50

      My Exetel promo ends this month so I need to look at moving too, but I have the kids mobiles with Exetel so need to workout if I’ll actually be saving by switching since I get the discounts for having the mobiles with Exetel

      • Binchicken22 on 15/03/2023 - 20:42
        +4

        Exetel offered me a "forever deal" of $75 pm for 100/20 after my 6 month promo ended. I happily took them up on it!

        • fozzie on 31/03/2023 - 19:48

          That’s unreal! I hope they can do that for me in 6 months. Sick of moving around tbh

        • BuyOrNot on 03/05/2023 - 21:21

          Did you call them or was this on chat/email?

    • borgainerz on 15/03/2023 - 19:44
      +2

      they are LITERALLY the same

      • kipps on 15/03/2023 - 19:59

        Exetel still requires PPPoE but Superloop is IPoE. Exetel still has notice periods to cancel contracts too, whereas SL doesn't. Not quite the same. Common ownership, though, yes.

        • Twix on 15/03/2023 - 20:07
          +6

          Superloop now says 30 days.

          You may cancel your service at any time by giving Superloop thirty days’ notice (including if you do not wish to continue to use your service during the notice period).

          • theguwithnoname on 16/03/2023 - 09:15
            +1

            @Twix: They accepted my cancellation with I think around 20 days notice.

    • FreshestSheets on 16/03/2023 - 08:09
      +1

      Exetel are garbage as soon as there is an issue.

    • Ca5887 on 27/06/2023 - 21:51

      Hey. I ordered a service with super loop. It's still in the process cause I wanted my same VoIP number. But was thinking about going to exetel after the 6 month promo. How do you compare them. Is one better then the other. In terms of speeds and peak times. Or are they basically the same.

  • Jason-z on 15/03/2023 - 17:46

    Do Superloop consider you a new customer again after 6 months or 12 months since jumping ship for a better deal?

    • cooleagles on 15/03/2023 - 17:53

      12 months unfortunately

      • CVonC on 15/03/2023 - 18:19

        What about Tangerine? 6 or 12?

        • cooleagles on 15/03/2023 - 18:39
          +1

          No idea sry

          • CVonC on 20/03/2023 - 23:49

            @cooleagles: I read the Ts&Cs and it seems like Tangerine will never consider you a new customer unless you've changed address and account holder.

            It is not available to customers with an existing Tangerine nbn™ service or who have previously had a
            Tangerine nbn™ service. The offer is only available once per customer and per premises.

            :((

      • kevlam3 on 15/03/2023 - 18:19

        What's criteria as new customer? I terminated from Super loop 6 months ago when I moved. If I sign up with them again now with my new address, am I considered a new customer?

        • cooleagles on 15/03/2023 - 18:39

          No idea sry. Jump on online chat and ask. They're pretty helpful.

      • Brick Tamland on 15/03/2023 - 18:32

        Damn, I'm at 11 months.

  • bagajoker on 15/03/2023 - 17:47

    Do they give fixed IP?

    • XXRydeR on 15/03/2023 - 17:50

      Last time I was with them I got them to throw in static IP for free. Just ask. Worst they say is no. Try the next person 😉

      • ThatNintendoKid on 15/03/2023 - 18:31

        What’s the benefit of a static ip? Wouldn’t it be worse because the ip can’t be changed when hacked?

        • lachhelix on 15/03/2023 - 18:43
          +1

          Common use is for remote access without having to rely on a dynamic DNS service

        • KRiSX on 16/03/2023 - 07:31
          +1

          If you have to ask, you don't need one.

    • tomclancy on 15/03/2023 - 19:15
      +1

      Ipv4 = no fixed. Unless pay $5 per month.
      IPv6 = yes. Free

      In addition, Superloop use CG-NAT as default but if you ask support nicely they'll change you to Dynamic IP. No charge

      • nnaa8287 on 22/03/2023 - 15:30

        does changing to dynamic ip impact the speed?

        • tomclancy on 22/03/2023 - 22:35

          I haven't noticed any change. I'm on 100/20 HFC and get ~105/18 both before and after switch to dynamic IP

  • Leho on 15/03/2023 - 17:55
    +1

    superloop won't give their speed boost function to existing customers, they want me to replace my plan, but it means I will lose promo pricing 🙄🙄

    • deva5610 on 15/03/2023 - 19:53
      +1

      Sounds fair enough. You're on an old plan with it's own benefits (cheaper price). Them asking you to go onto a current plan to get current benefits doesn't sound unreasonable.

      • Leho on 15/03/2023 - 20:29
        +1

        Nah they said there's a technical problem which means I have to be moved to the new database to use the new features, they will add it for all eventually but are having some delays. New plan is exactly the same, same rrp, same speed wrong database 😒

  • BargainBogan99 on 15/03/2023 - 18:05
    +1

    Im with them. Ama.

    Ive had a really good experience with them (churned from ABB when they hiked the price on their existing customer just prior their IPO)

  • rdymarsh on 15/03/2023 - 18:11
    +2

    Hitting up leaptel at the end of the month.

    12mths 50/20 for $59.

    • XCelR8 on 15/03/2023 - 18:33
      +1

      Is this bargain still going? Can you please share a link?

        • rumblytangara on 15/03/2023 - 19:31

          I just messaged them. 24 month contract (for the 50/20).

          Is that kind of contract term the norm?

          • deva5610 on 15/03/2023 - 19:56
            +3

            @rumblytangara: No, you can choose no contract or 24 month contract. It's up to you.

            24 months gets you a free router.

            The $15 discount that gives the $59.95 price point is for the first 12 months.

            • rumblytangara on 15/03/2023 - 20:06
              +1

              @deva5610: Oh, good to know. I was just told 24 month contract over chat.

              I'll switch over if there is no contract term with my existing provider.

              I was wondering why on earth anyone would choose a fixed term contract, but looking at the cost of routers online makes it a not unreasonable proposition.

              • deva5610 on 15/03/2023 - 20:09

                @rumblytangara: Yeah, you can play around with the online signup and you'll see it lets you choose which option you want, it's actually a very nice signup process tbf.

    • neonlight on 16/03/2023 - 07:34
      +1

      Leaptel customer service is heaps better.

  • sol3x on 15/03/2023 - 18:12

    Have Myrepublic users been moved to Superoloop?

    • browncamry on 15/03/2023 - 21:02

      I recently tried to move to Superloop and their customer service was so slow. The reason was that my republic users switched over and they couldn’t cope with the numbers.

  • [Deactivated] on 15/03/2023 - 18:13
    +2

    Been using SL for a few years as they keep giving me retention discount. Only last time they were a bit relunctant, might gotta try futureBB soon-ish

    • Wilkshake on 17/03/2023 - 09:11

      How'd you go about getting a retention discount?

      • [Deactivated] on 17/03/2023 - 09:21
        +2

        Just call them and ask about it. it's 6 months discount.

  • j1nx on 15/03/2023 - 18:15
    +8

    For those looking around, give Leaptel a look. All Aussie support, CVCs are not congested, and I find their international routing to be even better than Launtel. They are a small Aussie company that are very good at what they do (check their thread out on Whirlpool). Their support is excellent.

    I signed up a few weeks ago on 100/40 for $85/mo for 12 months and they booked my FTTP upgrade in within 10 minutes, it’s being installed in a week!

    They have similar 12 month discount deals on at the moment that are cheaper than this Superloop deal.

    • borgainerz on 15/03/2023 - 19:47

      overseas support !!

      ….

      in Tassie :p

      • chickendog on 16/03/2023 - 00:35

        Leaptel are based in Melbourne. You're thinking of Launtel.

        • borgainerz on 16/03/2023 - 12:00

          Ha !
          yes you're right, my mistake

    • Hahuh on 16/03/2023 - 00:12
      +1

      I'm switching to them once my superloop referrals expire.

      They're definitely on the smaller scale. Recently, they announced that they would be building Netflix caches into their Melbourne and Sydney presence sites.

      Hopefully their international routing to what I want is good.

    • BuyOrNot on 03/05/2023 - 21:24

      They dont have 100/40 plans :(

  • zanzibar on 15/03/2023 - 18:21
    +3

    I recently switched to the 500/50 plan on this discount and it actually behaves more like 1000/50. It does not seem to be speed limited.

    • seanbaussie on 15/03/2023 - 19:26

      Can your router actually spit out 1000/50? Must be a beast if so, or you live in a toilet so you’re always next to it?

      • zanzibar on 15/03/2023 - 19:31
        +2

        I use a 1gb ethernet connection…

  • rabbyt07 on 15/03/2023 - 18:29

    From my knowledge Exetel & Superloop are the same - one owns the other.

  • Bob129 on 15/03/2023 - 18:35

    Lol, just swapped from Superloop to Exetel. 250/25 for $83.95 with Exetel, fairly smooth transition, but had to log in via PPoE for the Exetel connection to work.

    • cooleagles on 15/03/2023 - 18:40

      They're the same company now :p

      • Bob129 on 15/03/2023 - 18:49

        Even less reason for there to be a $5/month difference in price. I was happy enough with the Superloop service, but same speed at $5 less is worth the switch

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