Moved to Forum: Original Link
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care
What time did everyone get the cancellations?
724am
i received mine about 15 minutes ago, but by the looks of it people have been receiving them as soon as 4 hours ago (likely sooner than that aswell just they havent woken up to see it yet)
I got one at 3:33 and another at 7:28, surprised it took them this long to cancel.
mmm, doesn't suprise me tbh. These things happen with large mailing lists, and their likely not using outlook to do such a massive bulk email spread.
i work for a company where our customer mailing list was at about 50k emails…..We had to send something to all customers (not marketing related).
Took about 12 hours for all emails to go through, if the system did it any quicker it would be recognised as spam or could risk blocking our email address from major email hosts (i.e. gmail)
@whitepuma: Conpletely agree on the email batching process, I meant for the general cancellation, from Friday morning to Sunday morning, seems like a no brainer on the price error and should have been sorted Friday.
@eggaz: ahyeah fair enough….i reckon it took so long because it had to go up the chain in command….and maybe they wanted to dot the i's and cross the t's with different departments (legal, marketing, distribution, customer service) before making their decision.
Likely they would have taken some time to see what the damage would have been for whichever choice they made before making the final decision.
supposedly more than 12,000 orders went through. assuming every order place for just 1 (they didn't, some people ordered 50) then that's $30mil RRP in stock…..if i were management i would definitely want to know all the facts for each option available before making a $30mil+ decision.
maybe they were thinking if the scale was small enough they would honour it?
@whitepuma: Yeah fair points, plus gotta give them leeway for it being a weekend, particularly if they did run it up the various chains. All things considered the turnaround was within a reasonable timeframe. I think we all knew it was always going to be a mass csncellation.
Haha ordering 50 is hilarious.
I was cancelled too, but I see it now…… It was never about the damned monitor, it was about the friends I made along the way!!! I'll never forget you guys ❤️
Yeah, but just as fast as the friendship started it is now over.
It was just a summer fling at best because we were all blinded by a fake dream.
*family
Someone BETTER CALL SAUL
or XCAT in your state. For approx $70 we can get a little bit more of a detailed answer rather than a cheap apology.
Jimmy in jail bro 🤣
will OZB mods make a badge for all of us here on this sacred event
wot dis?
Ask Muzeeb, he gave us gifts and promises, but it was all lies.
Our orders may have been cancelled but we’ll remember this amazing thread and its posts forever. Gave us some good laughs!
Cancelled.
Reply back that you cancel their cancellation.
Tried this already, that email bounces back.
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #2008135021930 has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care
Finally got what i expected to received.
A cancellation
A closure
Feeling peaceful now
Think about ozbargainer @pharcyde… His wife serviced Dell CEO and mujeeb and he didn't even get a monitor after such sacrifice.
My order was cancelled at 6:54, was placed last Friday at 8:27.
FYI. I stopped buying from dell 3 years ago due to an authorised transaction. Dell did refund the money but ignored my complaints. I didn’t follow up since Covid started.
I only buy dell when crazy deals like this.
probably because of all the harassment to the staff via online chat
I just got their reply guys, Dell not honor it.
“We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #2008* has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care”
Got the same.
Must be because winter is coming
Got the same. Ah well. Worth the 5 minutes.
My email is different!!!!
Dear xxx,
We are glad to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxx has been honored due to a human error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Muzeeb
Dell Customer NoT Care
My order (for 1) received email was 830, cancellation was 358am today.
Maybe the real AW3821DW was the shitposts we made along the way
Cancelled. Was worth a shot but 90% off was a 90% chance of getting cancelled
More like 100% chance of getting cancelled, we knew it was coming.
Cancelled today.
Negger of this deal is pathetic.
Should appreciate all the entertaining posts.
mentally putting Dell and Alienware back on the blacklist of meh companies that's not worth browsing to or buying from.
Haha your loss
See you in the next Dell price error :)
RIP
Did the confirmed/in production people get the same email?
Yup
So Muzeeb lied…
I never tell untruths my friend. The murky world of online chat assistance is fraught with misinterpretation. Praise our omnipotent father Micheal Dell.
Cancelled
Lenovo > dell
Copium: They'll send out cancellations to the cancellation emails
Damn. Any chance Dell might give us some discount codes to use? This is my dream monitor.
In your dreams.
Got the cancellation email
I got an email cancellation and a NFT of the monitor
Congrats on cancellation emails boys and girls
Dell doesn’t care about buyers’ negative feedback anymore
Thanks OP, I enjoyed the ride!
Pricing error becomes so easy and rude today, no respect to buyers at all.
Update to a post i made earlier!
As a member for 15 years, this what will unfold in the next few days…
Shock
Curiosity
Excitement
Hope
Determination
Denial
Delusion
Anger < We are here
Despair
Depression
Loneliness
Sadness
I feel disappointed (and to be honest some anger as well) that you forgot the Muzeeb milestone in your otherwise accurate timeline of events.
I can sense we still have some members on denial here!
“We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.”
no pain nothing will change
Cancelled
Rude email
Dell doesnt care lol
Did Dell use swear words in your email?
The entire email was one big swear word
I’m honestly surprised they didn’t offer any discount or even a $10 voucher lol!
Company must be struggling with incoming recession fears…
Not even a discount voucher for future purchases for all inconvenience caused. Probably expected too much from Dell.
What inconvenience?
By having collected our data for free, and giving false promises
Is anyone's order still showing up under 'my orders'?
Yep, still haven't been canceled yet
Damn. Mine had progressed to in production via Muzeeb and I was hoping that, despite receiving the cancellation email, it might slip through. Ah well.
Canceled
How the hell they honoured the price error in Taiwan but not here??????
Seems like they got it honoured through complaints.. I bet so many people here will complain about this now
That was a much smaller price error, so they could more easily afford to take the hit
Different law too btw
in taiwan, you r not allowed to have the price error
you have to honor it
different law
Those who had their ordered moved to confirmed/in production - did you all get cancelled too?
No curved TV and no beer make homer something something…
contacting support on Monday and hope everyone who ordered does the same. Power to the people - let's change the outcome! ✊
OzBargainers united, will never be defeated!
✊✊✊
Is there a support email address?
I could only see live online chat or support phone
Don't think you need to, the reviews there already speak for themselves
Lol agree but I want to contribute just because of a rude email they just sent.
Dell: Shiver me timbers.
There is freedom within
There is freedom without
Try to catch the deluge in a paper cup
There's a battle ahead
Many battles are lost
But you'll never see the end of the road
While you're travelling with ozb
Hey now, hey now
Don't dream it's over
Woke up on Friday without a 38” gaming monitor. Also woke up today without one.
Life is the same. The earth keeps rotating. Seasons keep changing. I’m fine. We all are.
Kumbaya
For everyone who got the email, is it showing cancelled in your order status on the dell site?
No, but im sure it's still cancelled.
Mine's showing as received. Are you trying to suggest that the cancellation email was a mistake, just as the price for the monitor?
Nah just wondering. Mine still says in production and I got the email
Yeah mine is the same, still says in production.
Don't worry about it. I had an order that was lost in transit and Dell sent me a new one, the old order was never cancelled and still showed the item being shipped but never delivered.
They don't really care about updating the status page for incomplete/cancelled order.
This is much worse