Moved to Forum: Original Link
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
not until Dell honored it
Not until dell refuses to honor it
POTUS should make a statement on this.
I heard Mujeeb got a new job as Ferrari chief strategist
I wish he becomes tesla online store website administrator
his lack of experience will still give better results than what theyre dealing with currently.
next, why not Michael Dell to replace Binotto
All praise Muad'Dib!
*Muaj'Eeb
I didn't have a chance to chat with dell support on Friday. I hope they can either send or cancel orders. I hate to wait and don't have a good weekend, although I go to the beach today.
I hope you get the monitor and it makes your week really good to make up for a bad weekend :)
Best to live your life with the idea of Dell not honouring the orders…
Remember, prior to this deal being posted, your life was much simpler, yes? 😆
Prior to this deal; there was no Muzeeb in my life. Now I know what I've been missing out on this entire time.
I had a Dell Ultrasharp 27" for 10 years since 2009. My wife plug and unplug the HDMI then half of the panel can't display. I bought Viewsonic 32 for $300. The color definitely not as good as dell. I really want to buy the latest Dell Ultrasharp 32 4k with usb-c, it said has premium black color. Now 38" suddenly come to my life although I don't play games, it will good for movie.
If this deal comes through, I would like to start the calendar again from this moment, with the terms B.D.D being "Before Dell Deal"; and A.D.D. stands for anno domini (Latin for "in the year of the dell deal).
Every year on September 16 we would pray to Muzeeb, asking for the deliverance of astounding one day deals.
This came 1 day after my 12 month price protection expired, but I submitted a claim anyway.
I reckon I have as much chance of getting that approved as those who ordered getting a delivery. Good luck all!
I still remember buying the latest and greatest Samsung Galaxy S2 11 years ago for $2 outright thanks to OzBargain:
https://www.ozbargain.com.au/node/54666
These brand experiences stick with you for life. I lined up from 11:30AM through to 8AM and returned to work in the same work clothes the next day. I had a positive story to tell for years and Samsung scored plenty of good PR: Newspaper article
It seems they do not have sufficient stock for the 360+ orders, hence I'm hoping they cap this "deal" at one per customer so that everyone feels like they've scored whilst halving Dell's losses from professionals.
My guess for this epic farce is because the price error is made by other HQ (eg Singapore or HK) and Dell Australia does not want to be a "bad guy" to deal with angry customers/ACCC/media etc. That's why the orders are not yet to be cancelled. So the big boss will be the final judge to honor or cancel the orders.
i easily forgot/never realised the size of Dell. I guess because I'm not a fan or a user of their products, but they rake in $100B p.a
thx ordered 5
I confirm your order.
Thanks can you ship it immediately?
It is onboard with the driver for delivery.
@Heaps for Cheaps: Im the driver. Just delivered but no one home. Will be at post office tomorrow for collection
@OzBerghainer: That's everyone's nightmare, seeing a delivery attempt on Saturday and there is no way to pick it up from AusPost on Sunday, so you have to wait till Monday…
Ohhh my life is sooo difficult…
Did anyone else not get an HDMI cable in the box? Bit disappointed to be honest. :-(
Mine came with a lightning cable in the box.
Spewin
Mine was missing the Drivers CD-rom,
spewin!
Mine missing playstation 5! So sad….
Mine came with 4 x eneloop batteries pack. But no power cable.
What may work in our favour is that the 3821DW was released in 2021 and might be due for a refresh in 2023.
or maybe just superseded by the AW OLED?
I highly doubt it would get honoured…. who are we kidding its Dell…do you think they will honour it out of goodwill.. No.
Will this work on a logitech gaming headset?
Cindy Dell here guys, Michael's stepdaughter.
Daddy said he cannot officially honour this deal because he's beholden to the shareholders.
However, he would still like to honor the purchases out of his own pocket behind the scenes.
For this reason, you won't be charged the $249 through normal channels. Just send me the $249 privately (plus your order number), and I can confirm your order for you in the system. Once confirmed, your order will be dispatched within 1-3 business days. Your tracking number will be the same as my bank account number.
Thanks for your patience!
Cindy
Are you Cindy the Nigerian Princess
PM’ed you my details.
Just received an email from Dell saying they cancelled the order due to pricing error.
Just got the same email for the Alienware monitor :(
wonder if those that got their orders reissued, still have a chance? would be pretty BS :( SAD
I got my order re-issued and i just received the cancellation email.
Game over everyone…
Just got the order cancellation email from Dell, order was placed at 8:08am.
Dear timliu1996
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #42069 has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care
just got the order cancellation email too, no compensation or credit
Order cancelled in the middle of the night. Strategic to limit the blowback since once most of OzB sees this it will be hours later.
This monitor order was cancelled but the USB-C one hasn’t been yet
My Dell 27 Monitor - S2722QC order has been cancelled. Haven't got the email for this one yet
Haven't got mine canceled yet but I ordered around 8:45 so im guessing they haven't got to it yet 😭
Same, mine still hasn't been canceled yet. Hopefully that's a good sign but not sure yet
You'll definitely get it
Both aw3821dw and s2722qc are cancelled
I got x'ed also. Ah well. Cyas on the next one
Canned - all over
lol what a waste of time，they could have done this long ago
You really wasted your time? Nothing else to do mate?
Nothing else to do at 6 o’clock in the morning mate? Pathetic
Not saying I need them to honour the orders, but they could have managed this issue in a lot better way
Oh boohoo an obvious price error wasn't honoured. Orders cancelled, refunds issued if funds taken.
What more could you possibly expect?
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #2008135075 has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
mine's got cancelled as well. The friend working for dell is laughing like a crazy. Apparently he was teasing me.
A pleb like him would have no clue
With a friend like yours, who needs enemies 😜
annnnddd time to move this to the forums
Dammit, they have got a lawsuit on their hands with this cancellation. I have not spent 3 days thinking up bad jokes and puns to post on Ozbargain for no good reason, I want compensation I tell you — COMPENSATION!!!
6:25am, mine hasn't been cancelled….yet
My order was placed just after 8am on D Day. And I didn't go through the whole online chat process. I only ordered one.
To the people that have had their orders cancelled, can you share some more details? I.e. order time, quantity,if you called/messaged them to change the status.
Check the emails. The oder on the website still says received.
Yeah I have checked both. Still nothing so far.
I'm HOPING their honouring like the first X Number of orders…
But realistically they are probably just taking some time to get back to cancelling everyone's
I ordered at 8:09 AM. Mine got cancelled.
@RSmith: Yeah damn, sorry to hear….guess that seals my fate…..
This was fun whilst it lasted, now to just wait till they get me
Pretty sure they check each order one by one and send cancellation email manually, got a fd ordered same aw3821dw but received cancellation email like 2 hours ahead of mine.
It is not automated process so yours would come definitely.
Relax, have a coffee and wait for execution
I placed the order at 7:39, one item, got cancelled :(
Game over!! Thanks for playing
How do we start the backlash on dell for not honouring our orders?
We move on to the next bargain. No point taking frustration out on the call centre reps.
That will get cancelled too
I didn't say bargain from Dell…
I reckon they do this price error deliberately from time to time, so that they can make noise and get your email address kept in their database to spam you with promotion emails . What a doggy tactic
nah i don't think so….the PR risk isn't worth it….especially when its so easy for you to unsubscribe or even simply NOT tick the "receive marketing emails/newsletters" box when entering your email.
No doubt it is. They're probably attracting you in so that you might buy one of their genuinely discounted but old as the hills monitors that they were struggling to move.
Woof!
I have a feeling that there will be deal for this monitor in coming days from our resident Dell deals expert: dellbot
Party is over.
Dear XXXXX
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #2008xxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
We at Dell appreciate your business and are working hard to prevent similar issues in the future. Please don’t hesitate to contact us with any questions.
Sincerely,
Dell Customer Care
i think the true question is….when i do inevitably receive my cancellation, what meme should i respond with?
"Please don’t hesitate to contact us with any questions."
You can count on it, will be contacting Monday…
don't bother, you will be wasting your time.
for this decision to cancel orders to take this long, it's definitely come from higher up (or atleast had their involvement)…..everybody planning to call is just going to wasting both your own and some poor customer reps time.
it's well within their right to cancel
Yeah but hell hath no fury like an OzB cheapskate scorned.
Lol
This is just like waking up with the Queen’s news… lol
This should be on the news. Can someone show these posts to 60 Minutes.