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[VIC] Compensation for Yarra Trams for Not Meeting Their Targets for Feb (Free Daily Ticket Valued $9)

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[VIC] Compensation for Yarra Trams for Not Meeting Their Targets for Feb (Free Daily Ticket Valued $9)
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Psk7 on 10/03/2020 - 20:56 yarratrams.com.au (306 clicks)

Yarra Trams delivered 96.2 percent of services in February with 81.5 percent of services arriving on time. Our performance targets are 98.5% for reliability and 82% for punctuality. The result for February means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation. For details about compensation, see customer compensation. To make a compensation claim, please fill out the compensation form. Passengers have until 31 March to apply for performance compensation.

Requirement:
Holder of a myki Pass for 28 days or more *
Touched on a tram with my myki Pass at least 10 days in Feb 2020
Refer : https://yarratrams.com.au/performance-results

To Submit the request go to : https://yarratrams.com.au/compensation-form/

Travel Compensation Tram Yarra

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closed Comments

  • Choc0 on 10/03/2020 - 21:09

    ah shit. I take the train + tram (myki pass) and only take the tram inside the city. I've always been a believer in not touching on/off because a) it's free anyway and b) it slows down other passengers

    but $9 is $9

  • Brodo Faggins on 10/03/2020 - 21:12

    Sydney Trains needs to have this compensation scheme… Not even kidding reliability is probably a generous 37% and arriving on time 3%.

    • BarryBargain88 on 10/03/2020 - 23:13
      +2

      I may be wrong but I think its due to Yarra Trams and the Metro being privatised, therefore the operators are given targets to meet. Same thing happens on Londons over ground trains.

      Sydneys trains are all government run. They wont be paying out any compensation unless someone makes them do it

  • soan papdi on 10/03/2020 - 21:15
    +6

    Arseholes, nothing as usual for myki money users. And no automation for these claims either. Can only blame successive incompetent and callous state governments for not setting a higher bar for service from these operators.

  • muwu on 10/03/2020 - 22:26
    +3

    Our performance targets are… 82% for punctuality

    Aiming big these guys, aren't they?

    And, the deal? We provided a poor service for a month, so if you endured our poor service for more than 10 days, here's a free ticket for one day to experience our poor service again.

    • Snoovey on 11/03/2020 - 15:33

      And we're only giving it to some of you

  • bargainatoraah on 10/03/2020 - 23:04

    Oh jeez those idiots at yarra trams are at it again

  • Dream-cast on 11/03/2020 - 01:01
    +1

    Makes me (profanity) angry everytime I see this "compensation" bullshit. But I don't know what makes me more pissed their "compensation" or their targets.

  • CBrads4 on 11/03/2020 - 08:45

    The scope for those that are eligible for compensation is becoming smaller and smaller. You used to be able to claim this as a regular Myki user, regardless of holding a "pass", so long as you travelled on those lines. I want to downvote this because of how awful Yarra Trams (and Metro) are, but I really hope that as many eligible people as possible claim this.

    It's becoming increasingly frustrating that their performance is getting worse, but they're not being accountable because they're reducing the amount of people they give compensation to greatly.

  • allenhori on 11/03/2020 - 08:59
    +1

    To be fair, if nearly 20% of the trams were not on time or not running, shouldn’t they compensate 29 days * 18% = approx 5 days worth of payments?

  • GG57 on 11/03/2020 - 09:28

    We can blame Yarra Trams for the performance.
    We can't blame them for the compensation; that is what the government agreed to in their contract.

  • Dream-cast on 12/03/2020 - 12:04

    It's complete bullshit. They know exactly who and when someones touched on because our Myki's are registered. Their systems allow our Myki's to be recharged online. There's zero reason at all why the compensation cannot be extended to myki money users and even be automatically compensated to the people who have traveled between those dates.
    (profanity) Metro. I travel on the train to work everyday I have to deal with late trains all the time and they tell me I'm not eligible for compensation because I dont have a pass? (profanity) bullshit.

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